Realistic Job Profile. Casino Cashier. Imagine Grow Succeed

Transcription

1 Imagine Grow Succeed

2 Overview of the Job Are you comfortable handling large sums of money? Do you like to work in a fast-paced environment? Can you work in a highly regulated environment? Are you able to adapt to different customers? Can you stand for an entire shift? If you answered yes to these questions, then our position may be a great fit for you! What s involved in a s job? The is a customer service position requiring someone who can serve and process financial transactions and requests quickly and efficiently in a fast-paced, high volume environment. s perform financial transactions for our customers such as; handling cash transactions, exchanging chips/currency, selling and redeeming tickets, selling and buying chips, redeeming coupons, processing jackpots, gift certificates and cash advances. They must also reconcile and balance paperwork at the end of their shift. s work on the gaming floor in enclosed areas, similar to bank tellers with bars on the fronts. These are commonly referred to as cages. Cage and window assignments are distributed by the department scheduler. Once signed in you will receive your tray of money from a Casino Banker, verify your funds and report to your assigned location to serve customers. In some rotations you will work an Associate window processing jackpots and assisting fellow Associates. This position is a highly regulated position and as such the s are under constant camera surveillance. They often require a Supervisor s approval for many transactions as a result a Supervisor is always in the cage or near by. The Associates in this position do not attend meetings prior to shift start times to keep informed of upcoming events, announcements or changes. Therefore it is important to have a strong sense of accountability to keep yourself up to date on the latest information you need to perform your job. You are expected to review the bulletin boards for any updates, changes and pertinent information or ask your Supervisor if you have any questions. You must be knowledgeable about and abide by the Cage & Coin s variance and compliance policies, internal control procedures, Alcohol and Gaming Commission of Ontario control specifications and Casino Policies and Procedures. Successful candidates in this position are required to obtain a gaming license from the AGCO. For further details please visit their website at You will be expected to promote Casino amenities, such as our restaurants, entertainment and hotel. You will interact directly with our guests and this role requires individuals with a warm, friendly and efficient personality with an understanding of delivering service with a smile. niagaracasinosjobs.com 2

3 The following quotes are from current Associates who perform the role of a. These quotes are intended to provide you with insight and information regarding the job, the working environment and the positive and negative aspects of the role. As a, what can I expect on a daily basis? To provide excellent customer service, be knowledgeable about the Casinos, amenities, promotions and events To adhere to policies and procedures, rules and work under constant surveillance from cameras and Supervisors who are always in the cage Perform a wide variety of tasks and duties throughout the shift such as; cash advances, foreign currency exchange, point redemption, cash tickets, marker redemptions, marker issuance, gift certificates, buy and sell chips, pay out jackpots, hand out floats to Slot Attendants, take in floats or call Slot Techs to fix machines or to test machines Be patient with patrons who don t speak English Pay attention to detail in order to balance at the end of shift Complete a lot of paperwork such as Large Cash Transaction forms, logs etc. Learn new ways to do my job with less paper, new technology makes our jobs easier Stay in same cage all day Work at different windows Deal with people that can sometimes be unhappy and some nice ones Perform repetitive tasks for a shift When you are part time or contract you can expect to work on any shift at either property and have a variety of shifts in one week Get stopped on the gaming floor by patrons asking questions Work in a highly regulated environment, follow gaming regulations, banking regulations, policies, procedures, FINTRAC Deal with guests of different ages, cultures and backgrounds niagaracasinosjobs.com 3

4 The Cage and Coin Department The Cage & Coin Department is a medium sized division within Niagara Casinos. Cage & Coin is a distinct entity within the Finance umbrella. The organizational structure of the Department includes a Chief Financial Officer, a Director, Credit and Cashier Manager, Count Rooms Manager, Shift Managers and Supervisors. The Cage & Coin Department has approximately 350 Associates in total. The Cage Team The Cage team consists of a Director, Credit & Cashier Manager, Cashier Shift Managers, Cashier Supervisors, s, Impressment Attendants, Pit Associates and Casino Bankers. There are approximately 225 Associates in the Cage team. As a you will report to a Cashier Supervisor. According to our s, the amount of supervision you can expect is Very high. Due to the regulated nature of our jobs, we work under surveillance cameras at all times and our Supervisors are generally in the Cages with us. Locations and Shift Length Where are some of the locations I will work? What is the length of my shifts? s are located at both properties. The is a customer service position therefore staffing level requirements for these positions is dictated by patron volume. Although the job duties are the same at both properties, Casino Cashiers at Casino Niagara have fewer cage options (2) than their counterparts at Fallsview (4). Full time s have a set shift and set days off each week. Part time and contract s are scheduled to work all shifts with different days off to backfill for vacations, shift vacancies, special events and heavy patron volume days. Niagara Casinos operate 24 hours a day, year-round and coverage is provided at all times. You will be scheduled for eight-hour shifts that include 2-30 minute breaks. Shift start times vary throughout the day. It is important to remember that Public holidays such as Thanksgiving, Christmas, and New Year s are occasions when people typically spend time with their families, however, our business operates on these days and you will be required to work. The requirement to work midnights with less desirable days off, holidays and weekends will happen for many years. These are facts that you should consider prior to applying for the position. niagaracasinosjobs.com 4

5 Training What type of training will I receive as a new? External hires will initially participate in our company New Hire Orientation training. This is a comprehensive day and a half program designed to familiarize you with Niagara Casinos policies and procedures. This training will include other new Associates of the organization. All new Associates of Niagara Casinos are required to serve a 90-day probationary period. Your department orientation training program will take place within a few days after your New Hire Orientation training. This training is approximately 5-6 days totalling 48 hours including some classroom training where you will receive specific information on your departmental Policies and Procedures, standard operating procedures, performance expectations, job duties and a tour of the property where you will be working. Once your classroom training is complete, you will work along side another Casino Cashier and job shadow him/her in the role. This job shadowing is a form of on-thejob training to ensure that you are able to fulfill the requirements of the role. Once you have finished your job shadowing, your final review will determine whether you are able to perform the position alone on one of the windows. niagaracasinosjobs.com 5

6 Quotes from our s As with any job, there are some appealing and unappealing aspects of the position. We believe in providing clear and transparent information about our jobs to help candidates understand what the role entails. It is essential that you have a full understanding of the role prior to deciding whether to apply. Below you will find some honest and candid feedback from individuals who actually work in the position of a. The APPEALING aspects of the Job Tips, wages and benefits The variety of different locations we work at and the job duties make it interesting Interacting with customers, the regular patrons make our jobs fun It is not a hard job to do and we are paid well Building close friendships with my coworkers The chance to work at either property it keeps your mind sharp because you have to stay on top of procedures and different things that happen at each property I leave my work at work, nothing to take home or to do outside of my work day I like working with numbers The UNAPPEALING aspects of the Job Customers who are impolite are not fun to deal with Seeing the same customers every day The job can be physically draining - you are on your feet for the entire shift; emotionally draining- it is stressful to handle long lines ups constantly during shift and large volumes of cash It is hard to deal with patron s emotions who are upset at losses You never get to finish what you are doing Working all the holidays Working in constant noise from the gaming floor all day niagaracasinosjobs.com 6

7 Critical Success Factors This summary identifies aspects of the position that we consider to be critical to your success. Consider each of the factors listed below to assess whether or not you feel your skills match those necessary to be successful in the position. Can I What does it take to be a good? Keep smiling when someone is impolite or I can t understand their language? Use computers and learn software programs quickly? Remember and apply policies, rules and banking regulations? Stand for 8 hours at a time and handle noise during the entire shift? Work with many different types of cash transactions? Use tact and diplomacy when dealing with sensitive cash transactions? Effectively deal with face to face confrontation? Will I Be able to work in an environment that is highly regulated, under constant surveillance and supervision? Be able to deal with a variety of people (different cultures, ages, language barriers, and superstitions)? Remember customer s needs or preferences especially our regular players? Be able to work in an environment with no natural light? Work weekends, holidays, midnights for many years? Be flexible, work different shifts in one week (part time, contract)? Am I Outgoing, fun to work with and approachable to customers? Organized, patient, friendly and helpful? Able to show empathy to someone who just lost money? A positive person who can handle pressure and a hectic, demanding pace? Able to work quickly and efficiently while handling large sums of cash? This document is the property of Niagara Casinos and may not be reproduced, copied, distributed, printed, used for commercial purposes or altered in any manner. This document is for information purposes only and Niagara Casinos reserves the right to change the content, description, format, or intent at any time. niagaracasinosjobs.com 7