Albuquerque Technical Vocational Institute (TVI) Retention Study Fall 2004 September 2005

Transcription

1 Albuquerque Technical Vocational Institute (TVI) Retention Study Fall 2004 September 2005

2 September 2005 Page 2 Table of Contents I. Introduction... 3 Methodology... 4 Executive Summary... 5 II. Summary of Results Occurrence In the Admissions and Registration Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Financial Aid Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Testing and Placement Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Advisement and Counseling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Payment Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Course Scheduling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Personal Factors That May Have Impacted Decision To Not Attend or Complete the Fall 2004 Courses Discussion With Anyone at TVI Regarding the Decision to Leave School Attended Any of the Registered Classes Occurrence In the Classroom That Impacted Decision To Withdraw From TVI Percentage of Students Who Visited Any of the Instructional Departments During the Fall 2004 Term Occurrence In the Department Office That Impacted Decision To Not Attend or Complete Fall 2004 Courses Other Things That Impacted the Decision To Not Attend or Complete Fall 2004 Courses Percentage of Students Who Attended Orientation During the Fall 2004 Term Things TVI Could Do To Encourage Students To Re-Enroll At TVI Within the Next Two Years Initial Reasons For Going to School III. Demographics IV. Questionnaire... 35

3 September 2005 Page 3 I. Introduction

4 September 2005 Page 4 Methodology This research study was commissioned by Albuquerque TVI to assess reasons why students who registered for classes in the fall 2004 term either never attended classes at the school or withdrew prior to the census date. The Interview A random sample of students who registered for classes at TVI in the fall 2004 term and either never attended the classes or withdrew prior to the census date (15 days after the first day of class) were interviewed by telephone. Telephone numbers were generated from a list provided by TVI. All interviews were conducted between September 6 th and September 8 th, The telephone interviewers are professionals who are brought together for a training session prior to each survey. This ensures their complete and consistent understanding of the survey instrument. A total of 197 students completed interviews. Margin of Error A sample size of 197 at a 95% confidence level provides a maximum margin of error of approximately 7.1%. In theory, in 95 out of 100 cases, the results based on a sample of 197 will differ by no more than 7.1 percentage points in either direction from what would have been obtained by interviewing all students who registered for classes at TVI in the fall 2004 term and either never attended the classes or withdrew prior to the census date (15 days after the first day of class). Bias In any survey, there are some respondents who will refuse to speak to the professional interviewer. A lower response rate among certain types of individuals can result in a sample wherein certain types of individuals are over-represented or under-represented. The potential for sampling bias increases as the response rate decreases. often sets quotas for various segments of the population who are historically undercounted. This has the effect of minimizing, but not necessarily eliminating, sampling bias. The Report This report summarizes the results from each question in the survey and reports on any variances in attitude or perception, where significant, among demographic subgroups. The subgroups examined in this report include: gender ethnicity annual household income length of residency re-enrolled at TVI or not plan to re-enroll at TVI within the next two years parent(s) graduated from college initial reasons for going to school

5 September 2005 Page 5 Executive Summary In order to understand retention issues among students at Albuquerque s TVI, this study was conducted among students who were enrolled at TVI during the fall 2004 term, but either did not attend or did not complete the courses for which they registered during the term. This study explores reasons why these students did not attend or complete the courses during the fall 2004 term, whether they be issues related to particular admission processes, payment processes, scheduling processes, issues in the Instructional Departments or classrooms, or whether they be personal issues or factors not related to TVI. Students are most likely to mention that the reasons why they did not attend or complete the courses for which they were registered at TVI in the fall 2004 term are related to personal issues or issues outside of the processes at TVI. In fact, three-quarters of these students mention a personal factor as being what impacted their decision not to complete the courses. These students mention personal factors such as scheduling conflicts between classes and work (19%), family issues (19%), and financial issues (13%) as being their reason for not completing the courses. Interestingly, 12% of students say they changed their mind or decided not to go to school. Some students also mention time issues (11%), and health issues (10%) as their reason for not completing the term. With regard to occurrences in various processes or departments at TVI, students most often say they had issues during the course scheduling process that impacted their decision to not attend or complete the courses for which they registered. In fact, one-quarter of students mention they had an issue with the course scheduling process. Among these students, one-in-ten say they had a problem either with the course schedule, a scheduling conflict, or a class schedule change, while others mention issues such as all courses/course sections being full (7%), class was cancelled (4%), lack of classes during evening hours or on weekends (3%), and issues with the location of the courses (2%). Most of the students say the reasons for their non-completion of the courses they were registered for in the fall of 2004 were not due to any particular occurrence with the following department processes: testing and placement process (98%), advisement and counseling process (96%), payment process (90%), financial aid process (88%), and admissions and registration process (86%). Furthermore, among the 45% of students who attended the classes for which they were registered (prior to the census date), most of these students (84%) did not mention any particular issue they had in the classroom. A portion of the students (13%) say they visited at least one of the Instructional Departments during the fall 2004 term. Among these students, most say there was no occurrence during their visit to the Instructional Departments that impacted their decision to leave TVI. Students were asked if they plan to re-enroll at TVI anytime within the next two years, and if not, they were asked (unprompted) what TVI could do to encourage their re-enrollment at the school. Two-thirds (68%) of the students say they either plan to re-enroll at TVI within the next two years (44%) or they have already re-enrolled (24%). Among those who say they do not plan to re-enroll, some of them mention that TVI could encourage students to re-enroll by doing things such as: have more locations/more convenient locations and offer more distance learning courses, electronic courses, or online courses.

6 September 2005 Page 6 Occurrence In the Admissions and Registration Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Waiting list for course/class was full 3% Confusion with process 3% Materials difficult to understand 1% Class schedule changed 1% Change in professors 1% Lack of services at alternative sites 1% Could not get assistance 1% Never replied to my application 1% I was disenrolled 1% Was given wrong information 1% Financial aid took too long 1% Cost of books too high 1% There was a problem with my transcripts 1% Wait time in line 1% Occurrence In the Financial Aid Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Lack of financial assistance 8% Confusion with process 2% Financial information not timely 1% Need to wait until residency established 1% Credits didn't transfer 1% Had to appeal 1% Defaulted on student loan 1% No, nothing 88% No, nothing 86% Don't know/won't say 1% Note: The sum of the percentages exceeds 100% due to multiple responses. Students were asked (in an unaided, open-ended manner) what, if anything, occurred in TVI s Admissions and Registration process that impacted their decision to not attend or complete the courses for which they registered in the fall of Some students mention that there was a waiting list for the course in which they were trying to enroll, while others say that there was either a confusion with the process or the materials were difficult to understand. Other responses relate to a change in either the class schedule or the professor teaching the course, along with a lack of services at alternative sites and difficulty getting assistance or a reply to their application. A few students mention they were disenrolled from the courses and that they were given wrong information. The timeliness of the financial aid approval and disbursement was an issue for a few students. Still others mention the following reasons: cost of books too high, problems with transcripts, and the wait time in

7 September 2005 Page 7 line. It is important to note that each response listed above is among a small sample of students. Over four-fifths (86%) of students say noting occurred in the admissions and registration process. It should be noted that women are more likely than men to mention a particular occurrence (20% and 6%, respectively). When asked about any occurrences in the financial aid process that may have impacted their decision to not attend or complete the courses they registered for in fall 2004, eight percent of the students say lack of financial assistance is why they decided not to attend or complete the courses, while a few students say they were confused by the process. A few other students say the financial information was not timely. Others site difficulties related to qualifications or criteria set within the financial aid process, such as needing to wait until their residency was established, their credits did not transfer, or they had to make an appeal. Some students mention that because they defaulted on their student loan, they were not able to attend or complete their courses. The vast majority (88%) of the students say their decision to not attend or complete the courses for which they enrolled at TVI in the fall 2004 term was not because of any occurrences in the financial aid process.

8 September 2005 Page 8 Occurrence In the Testing and Placement Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses Occurrence In the Advisement and Counseling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Response) (Unaided Response) Confusion with process 1% Problems with course placement and/or Accuplacer 1% Needed to register to take CLEP test 1% No, nothing 98% Confusion with process 1% Bad advice 1% No help with information on grants 1% Counselor not helpful 1% Dropped because of prerequisite requirements 1% Testing/transcripts not accepted 1% Wait time in line 1% No, nothing 96% Note: The sum of the percentages exceeds 100% due to multiple responses. The vast majority of students (98%) say there was nothing that happened during the testing and placement process that impacted their decision to not attend or complete the courses they enrolled in during the fall 2004 term. A few students mentioned specific occurrences with this process, such as confusion with the process, problems with the course placement (Accuplacer), and needing to register to take the CLEP test. Most of the students (96%) say the reason why they did not attend or complete their fall 2004 courses was not because of any occurrence in the advisement and counseling process. Among those who did cite an occurrence in the advisement and counseling process, they mentioned reasons either related to having confusion with the process or inadequate assistance from the Advisement and Counseling Department (i.e. bad advice, no help with information on grants, counselor not helpful) or an issue with requirements to take the courses (i.e. dropped because of prerequisite requirements, testing/transcripts not accepted). A few students mention the wait time in line as an issue that influenced their decision to not attend or complete the courses.

9 September 2005 Page 9 Occurrence In the Payment Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Top 5 Unaided Responses) Lack of financial assistance 4% Unable to pay tuition by deadline 4% Confusion with process 2% Purchasing issues (such as with purchasing books and materials) 1% No, nothing 90% Occurrence In the Course Scheduling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Top 6 Unaided Responses) Problems with course schedule/scheduling conflict/class schedule changed 10% All courses/sections were full 7% Class was cancelled 4% Lack of classes during evening hours/weekends 3% Location of course/decided to go to another location 2% No, nothing 76% Nine-in-ten of the students say nothing occurred in the payment process that impacted their decision to not attend or complete the courses in which they enrolled during the fall of Some students say it is because of a lack of financial assistance that is the reason for their non-attendance, while some others say it is because they were unable to pay their tuition by the deadline. A few students mention they were confused by the process, while a few others say they had purchasing issues (with purchasing their books and materials). Students whose household income is less than $20,000 annually are more likely than others to mention an occurrence during the payment process (18%). When asked if there were any specific occurrences in the course scheduling process that impacted their decision to not attend or complete the courses for which they enrolled during the fall 2004 term, one-in-ten students say there were problems either with their course schedule, a scheduling conflict, or their class schedule changed. Seven percent of students say all of the courses/sections for which they attempted to enroll were full. Other occurrences cited include: class was cancelled (4%), lack of classes during evening hours or on weekends (3%), and location of course/decided to go to another location (2%). Three-quarters (76%) of students say there was not any occurrence in the course scheduling process that impacted their decision to not attend or complete the courses they enrolled in during the fall 2004 term.

10 September 2005 Page 10 Personal Factors That May Have Impacted Decision To Not Attend or Complete the Fall 2004 Courses Discussion With Anyone at TVI Regarding the Decision To Leave School (Top 10 Unaided Responses) (Top 5 Unaided Responses) Scheduling conflict between classes and work 16% Family issues 15% Financial issues 13% Didn't have time 11% Health issues 10% Decided not to go to school 7% Got accepted somewhere else 4% Childcare problems 3% Transportation 2% Administrator 6% Advisor 5% Teacher 4% Counselor 4% No, no one 81% No, nothing 25% Scheduling conflicts between classes and work (16%) and family issues (15%) are the most often mentioned personal factors that impacted a student s decision to not attend/complete the courses in which they enrolled during the fall of Some students say it is because of financial issues (13%), while others say they either didn t have time (11%) or they had health issues (10%). Other personal reasons students mention for not attending in fall 2004 include: decided not to go to school (7%), got accepted somewhere else (4%), childcare problems (3%), and transportation issues (2%). One-quarter of students say there were no personal factors that caused them to not attend/complete the courses they enrolled in during the fall 2004 term. Interestingly, among students in this study, men are more likely than women to mention a particular personal factor (or factor relating to something outside of their experience with TVI) that resulted in their non-attendance/non-completion of course in the fall 2004 term (84% and 69%, respectively). Male students are more likely to say they had a scheduling conflict between classes and work (27%), while Anglos are more likely to say they had family issues (22%); lower income students (less than $20,000 annually) are more likely to say they had financial issues (34%). Notably, students who have already re-enrolled at TVI are more likely to have been students who mentioned that they had family issues (25%) and financial issues (20%) during the fall 2004 term. Those who have not re-enrolled yet at TVI are more apt to say they didn t have time to go during the fall of Six percent of the students say they spoke with an administrator regarding their decision to leave TVI, while 5% spoke with an advisor at the school. Others spoke either with a teacher (4%) or a counselor (4%) about their decision to leave. Four-fifths (81%) of students say they did not speak with anyone regarding their decision to leave TVI. Students who have lived in the Albuquerque metro area for less than eight years are more likely than those who have lived here longer to have spoken with someone at TVI regarding their decision to leave TVI (33% and 15%, respectively). This is also true for students whose parents have not graduated from college (25%).

11 September 2005 Page 11 No/Don't Know/ Won't Say 55% Attended Any of the Registered Classes Yes, Attended Class(es) 45% Occurrence In the Classroom That Impacted Decision To Withdraw From TVI Among Those Who Attended Any of Their Classes (Top 4 Unaided Responses) Responses (N=89) Did not like teacher/teaching style 8% Class too hard 3% Uncomfortable classroom/class size too big 2% No, nothing 84% Forty-five percent of students attended the classes they were enrolled in during the fall of Students who have not yet enrolled at TVI since the fall of 2004 are more likely to say they did not attend any of their classes. The students who went to the classes they were enrolled in during the fall 2004 term were asked if there were any occurrences in the classroom that impacted their decision to not complete the courses for which they enrolled. Eight percent say they did not like the teacher or the teaching style, while 3% say the class was too hard and 2% say the classroom was uncomfortable or too big. Over four-fifths (84%) of the students who attended the classes in which they were enrolled say there were no specific occurrences in the classroom that impacted their decision to withdraw from TVI.

12 September 2005 Page 12 Percentage of Students Who Visited Any of the Instructional Departments During the Fall 2004 Term Occurrence In the Department Office That Impacted Decision To Not Attend or Complete Fall 2004 Courses Among Those Who Visited Any of the Instructional Departments No, Did Not Visit Any of the Instructional Departments 85% Don't Know/ Won't Say 2% Yes, Visited Any of the Instructional Departments 13% (Unaided Responses) Responses (N=25) Conflict with instructor 4% Concern about the teaching style of the instructor 4% The amount of time required before beginning program of study 4% Course was cancelled 4% I couldn't reach anyone to discuss issue 4% Waiting list 4% No, nothing 72% Don't know/won't say 8% Note: The sum of the percentages exceeds 100% due to multiple responses. Thirteen percent of students made a visit to at least one of the Instructional Departments during the fall 2004 term. Among the students who visited at least one of the Instructional Departments during the fall 2004 term, one student said they had a conflict with the instructor (4%), while another had a concern about the teaching style of the instructor (4%). One student said the amount of course time required before beginning the program of study was an issue (4%), while another said the course was cancelled (4%). One of the students said they could not reach anyone to discuss their issue (4%) and another said it is because they were put on a waiting list (4%). Nearly three-quarters (72%) of the students who visited any of the Instructional Departments during the fall 2004 term say there was nothing that occurred in the department office that impacted their decision not to attend/complete the fall 2004 courses in which they were enrolled.

13 September 2005 Page 13 Other Things That Impacted the Decision To Not Attend or Complete Fall 2004 Courses (Other Than Reasons Mentioned Previously In the Survey) (Top 5 Unaided Responses) Changed my mind about going to school 5% Family issues 4% Conflict between schedule and work 3% Got accepted somewhere else 2% No, nothing 81% Students were asked if there were any other things that impacted their decision not to attend/complete the courses they were enrolled in during the fall 2004 term (in addition to issues previously mentioned by the students). Five percent of students say they changed their mind about going to school, while 4% say they had family issues. Other issues mentioned include conflict between schedule and work (3%) and got accepted somewhere else (2%). Four-fifths (81%) of students say there were no other issues that impacted their decision not to attend the fall 2004 courses in which they were enrolled.

14 September 2005 Page 14 Percentage of Students Who Attended Orientation During the Fall 2004 Term Things TVI Could Do to Encourage Students to Re-Enroll At TVI Within the Next Two Years (Top 9 Unaided Responses) No, Did Not Attend Orientation 84% Don't Know/ Won't Say 3% Yes, Attended Orientation 14% More locations/more convenient locations 4% More distance learning courses/offer electronic courses/online courses 3% More interesting courses/expand curriculum 2% Make easier to get into classes/nursing school 2% Financial aid 2% No/nothing 10% Don't know/won't say 11% Plan to re-enroll 44% Already re-enrolled 24% Fourteen percent of students say they attended orientation at TVI during the fall 2004 term. Students were asked if they plan to re-enroll at TVI within the next two years and if not, what they feel TVI could do to encourage them to re-enroll at the school. Two-thirds (68%) of the students say either they have already re-enrolled at the school (24%) or they plan to within the next two years (44%). Some students mention that having more locations or more convenient locations would encourage them to re-enroll (4%), while others say offering more distance learning courses/electronic courses or online courses would help (3%). Other things TVI could do to encourage students to re-enroll at TVI include: more interesting courses/expand curriculum (2%), make easier to get into classes or the nursing school specifically (2%), and improve or offer financial aid (2%).

15 September 2005 Page 15 Initial Reasons For Going to School (Top 6 Unaided Responses) Either Parent Graduated From College To get a better job 34% To get a degree 29% Personal growth and development 25% Make more money 17% To get a certificate 8% To develop skills/trade 4% No 54% Yes 46% When asked in an aided manner, one-third of the students say the initial reason why they started going to school was to get a better job, while 29% say it was to get a degree. One-quarter of the students started attending school for personal growth and development, while for 17% of the students, it was to make more money. Eight percent of the students started school to get a certificate and 4% to develop skills/trades. Forty-six percent of the students have at least one parent who is a college graduate.

16 September 2005 Page 16 II. Summary of Results

17 September 2005 Page 17 Occurrence In the Admissions and Registration Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 1: Did anything occur in TVI's Admissions and Registration process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Confusion with process 3% Waiting list for course/class was full 3% Class schedule changed 1% There was a problem with my transcripts 1% Wait time in line 1% Materials difficult to understand 1% Lack of services at alternative sites 1% Could not get assistance 1% Cost of books too high 1% Financial aid took too long 1% I was disenrolled 1% Never replied to my application 1% Change in professors 1% Was given wrong information 1% No, nothing 86% Don't know/won't say 1% Note: The sum of the percentages exceeds 100% due to multiple responses.

18 September 2005 Page 18 Occurrence In the Financial Aid Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 2: Did anything occur in the Financial Aid process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Lack of financial assistance 8% Confusion with process 2% Financial information not timely 1% Need to wait until residency established 1% Credits didn't transfer 1% Had to appeal 1% Defaulted on student loan 1% No, nothing 88% Note: The sum of the percentages exceeds 100% due to multiple responses.

19 September 2005 Page 19 Occurrence In the Testing and Placement Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 3: Did anything occur in the Testing and Placement process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Confusion with process 1% Problems with course placement and/or Accuplacer 1% Needed to register to take CLEP test 1% No, nothing 98% Note: The sum of the percentages exceeds 100% due to multiple responses.

20 September 2005 Page 20 Occurrence In the Advisement and Counseling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 4: Did anything occur in the Advisement and Counseling process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Wait time in line 1% Dropped because of prerequisite requirements 1% Bad advice 1% Confusion with process 1% Testing/transcripts not accepted 1% No help with information on grants 1% Counselor not helpful 1% No, nothing 96% Note: The sum of the percentages exceeds 100% due to multiple responses.

21 September 2005 Page 21 Occurrence In the Payment Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 5: Did anything occur in the payment process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Lack of financial assistance 4% Unable to pay tuition by deadline 4% Confusion with process 2% Purchasing issues (such as with purchasing books and materials) 1% Credits didn't transfer - disenrolled 1% No, nothing 90% Note: The sum of the percentages exceeds 100% due to multiple responses.

22 September 2005 Page 22 Occurrence In the Course Scheduling Process That Impacted Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 6: Did anything occur during the course scheduling process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? If yes, what? Problems with course schedule/scheduling conflict 9% All courses/sections were full 6% Class was cancelled 4% Lack of classes during evening hours 2% Customer service 1% Location of course 1% Lack of classes on weekends 1% Only wanted certain courses 1% TVI could not guarantee classes 1% Classes too hard 1% Class schedule changed 1% Class was full 1% Changed instructor 1% Was given wrong information 1% Decided to go to another location 1% No, nothing 76% Note: The sum of the percentages exceeds 100% due to multiple responses.

23 September 2005 Page 23 Personal Factors That May Have Impacted Decision To Not Attend or Complete the Fall 2004 Courses (Unaided Responses) Question 7: Was your decision to not attend or complete the courses you registered for at TVI in the fall of 2004 based upon personal factors or factors outside of TVI? In general, what were they? Scheduling conflict between classes and work 16% Family issues 15% Financial issues 13% Didn't have time 11% Health issues 10% Decided not to go to school 7% Got accepted somewhere else 4% Childcare problems 3% Transportation 2% Class was full 1% Class was cancelled 1% Was caught up on all my courses 1% Takes courses as needed for work 1% Was more involved than I wanted 1% Cost of books too high 1% Could not keep up 1% Lack of financial information 1% Other commitment 1% Location 1% Time of class 1% Was taking too many classes 1% There was a problem with my transcripts 1% Credit for course didn't go through 1% Changed degree 1% Changed major 1% Was through work/no longer with job 1% Unemployment benefits were denied 1% No, nothing 25% Don't know/won't say 1% Note: The sum of the percentages exceeds 100% due to multiple responses.

24 September 2005 Page 24 Discussion With Anyone at TVI Regarding the Decision to Leave School (Unaided Responses) Question 8: Did you talk to anyone at TVI regarding your decision to leave TVI, for example, other students, teachers or administrators? Who did you talk to about it? Administrator 6% Advisor 5% Counselor 4% Teacher 4% Department Head 1% Someone in records 1% No, no one 81% Don't know/won't say 4% Note: The sum of the percentages exceeds 100% due to multiple responses.

25 September 2005 Page 25 Attended Any of the Registered Classes Question 9: Did you attend any of your classes? Gender Ethnicity Annual Household Income Length of Residency Less $20,000 $40,000 $60,000 Less More than to to and than 8 to 20 than Not a Male Female Hispanic Anglo $20,000 $39,999 $59,999 Over 8 Years Years 20 Years Resident Yes 45% 50% 43% 40% 47% 48% 43% 45% 54% 37% 58% 42% 50% No 49% 44% 52% 55% 47% 48% 51% 50% 41% 59% 38% 52% 38% Don't know/won't say 6% 6% 6% 5% 6% 5% 6% 5% 5% 4% 4% 6% 13% Re-enrolled at Plan to Re-enroll at TVI Parents Graduated Initial Reasons for Going TVI Within Next Two Years from College to School Yes, Get a Personal Make Already Yes, Better Get a Growth/ More Yes No Did Plan to No Yes No Job Degree Devel. Money Yes 45% 53% 41% 49% 43% 45% 51% 41% 48% 37% 53% 36% No 49% 39% 54% 43% 50% 54% 42% 56% 45% 54% 41% 61% Don't know/won't say 6% 8% 5% 9% 7% 1% 8% 4% 7% 9% 6% 3%

26 September 2005 Page 26 Occurrence In the Classroom That Impacted Decision To Withdraw From TVI Among Those Who Attended Any of Their Classes (Unaided Responses) Question 10: Did anything occur in the classroom that impacted your decision to withdraw from TVI, for example, issues with instructors, other students, location etc? If yes, can you tell me more about what occurred? Responses (N=89) Did not like teacher 7% Class too hard 3% Did not like teaching style 1% Uncomfortable classroom 1% Class size too big 1% Culinary Arts program not advanced enough 1% Course required home computer which I don t have 1% No, nothing 84% Don't know/won't say 1% Note: The sum of the percentages exceeds 100% due to multiple responses.

27 September 2005 Page 27 Percentage of Students Who Visited Any of the Instructional Departments During the Fall 2004 Term Question 11: Did you visit any of the Instructional Departments (such as the office of Arts and Sciences, business, trades, health occupations, etc.) during the fall of 2004 term? Gender Ethnicity Annual Household Income Length of Residency Less $20,000 $40,000 $60,000 Less More than to to and than 8 to 20 than Not a Male Female Hispanic Anglo $20,000 $39,999 $59,999 Over 8 Years Years 20 Years Resident Yes 13% 13% 13% 15% 12% 7% 18% 13% 8% 11% 18% 11% 13% No 85% 83% 87% 85% 88% 89% 80% 87% 90% 87% 82% 87% 75% Don't know/won't say 2% 4% 1% - - 5% 2% - 3% 2% - 2% 13% Re-enrolled at Plan to Re-enroll at TVI Parents Graduated Initial Reasons for Going TVI Within Next Two Years from College to School Yes, Get a Personal Make Already Yes, Better Get a Growth/ More Yes No Did Plan to No Yes No Job Degree Devel. Money Yes 13% 16% 11% 15% 16% 6% 14% 11% 13% 12% 8% 9% No 85% 83% 86% 83% 83% 88% 84% 87% 84% 86% 90% 88% Don't know/won't say 2% 2% 2% 2% 1% 6% 2% 2% 3% 2% 2% 3%

28 September 2005 Page 28 Occurrence In the Department Office That Impacted Decision To Not Attend or Complete Fall 2004 Courses Among Those Who Visited Any of the Instructional Departments (Unaided Responses) Question 12: Did anything occur in the department office that impacted your decision to withdraw from TVI, for example, issues with instructors, other students, location etc? If yes, can you tell me more about what occurred? Responses (N=25) Conflict with instructor 4% Concern about the teaching style of the instructor 4% The amount of time required before beginning program of study 4% Course was cancelled 4% I couldn't reach anyone to discuss issue 4% Waiting list 4% No, nothing 72% Don't know/won't say 8% Note: The sum of the percentages exceeds 100% due to multiple responses.

29 September 2005 Page 29 Other Things That Impacted the Decision To Not Attend or Complete Fall 2004 Courses (Unaided Responses) Question 13: What other things impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? Family issues 9% Financial issues 7% Conflict between schedule and work 6% Got accepted somewhere else 6% Changed my mind about going to school 5% Health issues 3% Childcare issues 2% Personal time constraints 1% Commute too long 1% Need to wait until I retire 1% Course required home computer which I don t have 1% Only registered to take the CLEP test 1% Parking 1% Course was withdrawn 1% Moved 1% Personal issues 1% No, nothing 60% Don't know/won't say 2% Note: The sum of the percentages exceeds 100% due to multiple responses.

30 September 2005 Page 30 Percentage of Students Who Attended Orientation During the Fall 2004 Term Question 14: Did you attend orientation during the fall 2004 term? Gender Ethnicity Annual Household Income Length of Residency Less $20,000 $40,000 $60,000 Less More than to to and than 8 to 20 than Not a Male Female Hispanic Anglo $20,000 $39,999 $59,999 Over 8 Years Years 20 Years Resident Yes 14% 13% 14% 13% 12% 14% 18% 18% 8% 17% 16% 11% 13% No 84% 83% 84% 85% 85% 82% 78% 82% 90% 80% 80% 87% 88% Don't know/won't say 3% 4% 2% 1% 4% 5% 4% - 3% 2% 4% 2% - Re-enrolled at Plan to Re-enroll at TVI Parents Graduated Initial Reasons for Going TVI Within Next Two Years from College to School Yes, Get a Personal Make Already Yes, Better Get a Growth/ More Yes No Did Plan to No Yes No Job Degree Devel. Money Yes 14% 8% 17% 17% 16% 10% 19% 9% 15% 18% 10% 18% No 84% 91% 80% 83% 81% 86% 79% 88% 81% 81% 86% 76% Don't know/won't say 3% 2% 3% - 2% 4% 2% 3% 4% 2% 4% 6%

31 September 2005 Page 31 Things TVI Could Do To Encourage Students To Re-Enroll At TVI Within the Next Two Years (Unaided Responses) Question 15: Do you plan to re-enroll at TVI within the next two years? If not, what would make you reconsider your decision? Plan to re-enroll 44% Already re-enrolled 24% Financial aid 2% More locations 2% More convenient locations 2% Will get degree at UNM 1% Easier courses 1% Expanded curriculum 1% More distance learning courses 1% Learning Spanish somewhere else 1% If they offered an electronic course 1% More reasonable cost 1% Better catalog 1% Enrolled somewhere else 1% If medical coding class was offered/guaranteed 1% Interesting classes 1% I've completed courses 1% More online courses offered 1% Easier to get into nursing 1% Better counselors 1% Ability to get into classes 1% No/nothing 10% Don't know/won't say 11% Note: The sum of the percentages exceeds 100% due to multiple responses.

32 September 2005 Page 32 Initial Reasons For Going to School (Unaided Responses) Question 19: In general, what were your initial reasons for going to school? To get a better job 34% To get a degree 29% Personal growth and development 25% Make more money 17% To get a certificate 8% To develop skills/trade 4% To further education 3% Career change 2% To get credits to transfer to a university 2% TVI is inexpensive 2% Smaller than UNM 2% Religious calling 1% To start a business 1% It was free 1% Required by employer 1% To keep busy 1% Personal reasons 1% Don't know/won't say 1% Note: The sum of the percentages exceeds 100% due to multiple responses.

33 September 2005 Page 33 III. Demographics

34 September 2005 Page 34 Demographics of Gender Male 36% Female 64% Age 18 to 24 years 28% 25 to 34 years 27% 35 to 49 years 29% 50 to 64 years 14% 65 years and over 3% Education Some high school 2% High school graduate 15% Some college/associate degree/ vocational certificate 64% College graduate (4 years) 10% Graduate work or degree 10% Either Parent Is a College Graduate Yes 46% No 54% Ethnicity Hispanic 42% Anglo 43% Black/African-American 3% Native American Indian 4% Asian 1% Other 7% Won't say 1% Annual Household Income Less than $20,000 22% $20,000 to $39,999 25% $40,000 to $59,999 19% $60,000 and over 20% Won't say 14% Length of Residency Less than 8 years 23% 8 to 20 years 25% More than 20 years 47% Not a resident of the ABQ Metro area 4%

35 September 2005 Page 35 IV. Questionnaire

36 September 2005 Page 36 Retention Study Questions August 2005 N=200 Hello, may I speak with (NAME ON LIST)? 1. Yes (SKIP TO INTRO) 2. No/not available B. When would be a good time to call back? (RECORD TIME) Thank you. I will call back then. INTRO: Hello. My name is (YOUR NAME) from We are calling on behalf of TVI in order to better understand the needs of students. We will be asking you some questions pertaining to your course registration in the fall 2004 term. We would greatly appreciate your opinions. I assure you that all responses are confidential. 1. Did anything occur in TVI s Admissions and Registration process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Waiting lines 02. Materials difficult to understand 03. Confusion with process 04. Lack of services at alternative sites 05. Lack of consistency between sites 06. Online admission process 07. STARS/phone system/phone registration system 08. Orange card denials 99. Don t know/won t say Other (SPECIFY)

37 September 2005 Page Did anything occur in the Financial Aid process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Lack of financial assistance 02. Material hard to understand 03. Confusion with process 04. Customer Service 05. Purchasing issues such as book money 06. Intimidated by Financial Aid process 99. Don t know/won t say Other (SPECIFY) 3. Did anything occur in the Testing and Placement process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Customer service 02. Waiting lines 03. Materials hard to understand 04. Confusion with process 05. Dropped because of pre-requisite checking 06. Problems with course placement and/or Accuplacer 07. Lack of testing services at alternative sites 08. Testing/transcripts not accepted 99. Don t know/won t say Other (SPECIFY) 4. Did anything occur in the Advisement and Counseling process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Customer Service 02. Waiting lines 03. Materials hard to understand 04. Confusion with process 05. Dropped because of pre-requisite checking 06. Testing/transcripts not accepted 07. Problems with course placement and/or Accuplacer 08. Lack of services at alternative sites 09. Counselor advised to drop courses 99. Don t know/won t say Other (SPECIFY)

38 September 2005 Page Did anything occur in the payment process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Customer service 02. Long lines 03. Unable to pay tuition by deadline 04. Lack of financial assistance 05. Confusion with process 06. Purchasing issues (such as with purchasing books and materials) 07. Lack of services at alternative sites 08. Cost of books 99. Don t know/won t say Other (SPECIFY) 6. Did anything occur during the course scheduling process that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (IF YES) What? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) (POLLER NOTE: CLARIFY IF NECESSARY WHILE YOU WERE TRYING TO SCHEDULE YOUR COURSES) 98. No, nothing 01. Customer service 02. Materials hard to understand 03. Problems with course schedule/scheduling conflict 04. Lack of classes during evening hours 05. Lack of classes on weekends 06. Location of course 07. All courses/sections were full 99. Don t know/won t say Other (SPECIFY) 7. Was your decision to not attend or complete the courses you registered for at TVI in the fall of 2004 based upon personal factors or factors outside of TVI? (IF YES) In general, what were they? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Transportation 02. Childcare problems 03. Health issues 04. Family issues 05. Financial issues 06. Didn t have time 07. Decided not to go to school 99. Don t know/won t say Other (SPECIFY)

39 September 2005 Page Did you talk to anyone at TVI regarding your decision to leave TVI, for example, other students, teachers or administrators? (IF YES) Who did you talk to about it? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No 01. Other students 02. Teacher 03. Administrator 04. Advisor 05. Counselor 99. Don t know/won t say Other (SPECIFY) 9. Did you attend any of your classes? 1. Yes 2. No (SKIP TO Q.11) 3. Don t know/won t say (SKIP TO Q.11) 10. Did anything occur in the classroom that impacted your decision to withdraw from TVI, for example, issues with instructors, other students, location etc? If yes, can you tell me more about what occurred? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Did not like teacher 02. Did not like teaching style 03. Uncomfortable classroom 04. Class size too big 05. Could not understand instructor 06. Class too hard 07. Did not like coursework 99. Don t know/won t say Other (SPECIFY) 11. Did you visit any of the Instructional Departments (such as the office of Arts and Sciences, business, trades, health occupations, etc.) during the fall of 2004 term? 1. Yes 2. No (SKIP TO Q.13) 3. Don t know/won t say (SKIP TO Q.13)

40 September 2005 Page Did anything occur in the department office you visited that impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. No, nothing 01. Customer service of department staff 02. Use of computers in most classes 03. Conflict with instructor 04. Syllabus/class expectations 05. Accessibility of instructor 06. Conflict with other students 07. Class not for me 08. Academic difficulty 09. Attendance expectations 10. Concern about the teaching style of the instructor 11. The amount of course or time required before beginning program of study 99. Don t know/won t say Other (SPECIFY) 13. What other things impacted your decision to not attend or complete the courses you registered for at TVI in the fall of 2004? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 98. Nothing 01. Got accepted somewhere else 02. Switched majors 03. Changed my mind about going to school 04. Childcare issues 05. Health issues 06. Family issues 07. Financial issues 99. Don t know/won t say Other (SPECIFY) 14. Did you attend orientation during the fall 2004 term? 1. Yes 2. No 3. Don t know/won t say

41 September 2005 Page Do you plan to re-enroll at TVI within the next two years? (IF NOT) What would make you reconsider your decision? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) 97. Yes, already did re-enroll 98. Yes, plan to re-enroll 01. Financial aid 02. Better instructors 03. More instructors 04. Smaller classes 05. State-of-the art equipment 06. Better parking 07. More challenging courses 08. Easier courses 09. Expanded curriculum 10. More distance learning courses 11. More locations 12. More convenient location 99. Don t know/won t say Other (SPECIFY) THANKS FOR YOUR PATIENCE. NOW, I WOULD LIKE TO ASK SOME QUESTIONS FOR STATISTICAL PURPOSES ONLY. 16. Please stop me when I read your age category. (READ CATEGORIES) to 24 years to 34 years to 49 years to 64 years years and over 6. Won't say (DO NOT READ) 17. What is the highest level of education you have attained? (READ CATEGORIES) 1. Some high school 2. High school graduate 3. Some college/associate degree/vocational certificate 4. College graduate (4 years) 5. Graduate work or degree 6. Won't say (DO NOT READ) 18. Did either of your parents graduate from college? 1. Yes 2. No 3. Don t know/won t say

42 September 2005 Page In general, what were your initial reasons for going to school? (DO NOT READ CATEGORIES) (TAKE UP TO THREE RESPONSES) (POLLER NOTE: INITIAL REASON FOR PURSUING MORE EDUCATION) 01. To get a degree 02. To get a certificate 03. Personal growth and development 04. To get credits to transfer to a university 05. To get a better job 06. Make more money 99. Don t know/won t say Other (SPECIFY) 20. Do you consider yourself to be Hispanic, Anglo, African-American, Native American Indian or of other descent? 1. Hispanic 2. Anglo 3. Black/African-American 4. Native American Indian 5. Asian 6. Other 7. Won't say 21. Please stop me when I read the category that best describes your total household income. (READ CATEGORIES) 1. Less than $20, $20,000 to $39, $40,000 to $59, $60,000 and over 5. Won't say (DO NOT READ) 22. How long have you been a resident of the Albuquerque Metro area? 1. Less than 8 years 2. 8 to 20 years 3. More than 20 years 4. Not a resident of the Albuquerque Metro area 5. Won't say THIS CONCLUDES OUR SURVEY. THANK YOU FOR YOUR TIME. HAVE A GOOD DAY.

43 September 2005 Page 43 NOTE TO POLLER, WAS RESPONDENT: 1. Male 2. Female Respondent's Phone Number Poller Name Poller Code Poller: Enter following information from phone list ZIP Code Enrolled anytime at census (CHECK ALL THAT APPLY) 1. Fall Spring Summer 2005