Conclusions and next steps

Transcription

1 Conclusions and next steps Barbara Juen, Maureen Mooney, Dietmar Kratzer 1 PSYCHOSOCIAL SUPPORT POSTER - Who is the target audience for the poster? - Visually too much information so we should decide if to have a poster (simpler) or additionally an information leaflet with definitions. - On PS some words need to be reworked (take-out MH and trauma. We need a practical/emotional word in our definition. - Maybe we should differentiate between National and International contexts? 1

2 PSYCHOSOCIAL SUPPORT POSTER - Information on where to get more information on PS - Put in what PS is for and for whom - Include more on PS in health and social care (not just PS in emergencies and disasters ) - We should add prevention - Helping the helpers poster Also here poster and leaflet Who is the target group? Where can you get more information? Not only peer support Helping the helpers as a question of organisational culture Significance of awareness building Significance of support for crisis situation and daily activities Not only what to do but also how to do it Highlight the importance of evidence based interventions Include definitions in leaflet (debriefing, defusing, follow up etc.).. 2

3 Helping the Helpers recommendations What is done at the moment? What ist done in crisis situations? Benefits and challenges? Helping the helpers What is done at the moment? - Heterogeneous findings: most have some support for their volunteers. All thought some support was necessary - Most NS do some training and have social meetings for volunteers - Some NS have structured support programmes including helplines etc. - Although there is some support for volunteers, there is often no support for staff, especially managers or volunteer managers - More exchange could happen between volunteer and staff but in many European NS it is not easy to differentiate between the highly professional volunteers and staff 3

4 Support in Crisis Situations Given Situation In some NS it is done in others no structure Organised response structured in some NS but not always used Many have some support but not formalised Some are in the process to establish something Some engage external professionals if needed. Support in Crisis Situations Recommendations made. Should be used also in smaller incidents All support should be accessible for everybody (staff, volunteers, ) Additional support might be needed for volunteers Culture and Context is important: what works in one place at one time may not at another place at another time 4

5 Support in Crisis Situations Recommendations made Use pre selected volunteers, use good selection measures (interviews, questionnaires) Be aware of what to screen for Do good Assessment Do a triage: What is needed by who? Be sure that what is offered has the impact you want it to have Set standards and definitions and evaluate according to outcome measures Benefits of volunteer, staff support Benefits of volunteer and staff support for the organisation less turnover improves capacity building improves efficiency resolves in better service to beneficiaries strengthens resilience organisation becomes self aware and self supportive 5

6 Benefits of volunteer, staff support Benefits of volunteer and staff support for the volunteers more fun and development, improved team cohesion be respected be accessible possibility to become staff strengthens resilience lack of acceptance within the teams cumulative stress helpers often being unable to recognise own needs no common language on PS diversity of the teams diversity of the teams helpers culture expects them to cope with all 6

7 lack of support and understanding by lack of time assigned to programmes lack of availability of resources (who can train?...) How to put PS on the agenda? Lobbying Awareness building within the organisation must come first Present good examples to Organisation needs to be self aware and self supportive. 7

8 How can you start a support programme? Use external resources (ref centre) Invite advidors from expierienced NS Give priority to PS because it solves problems Take your time and be patient. How can you develop the programme? make PSP more inclusive within the NS expand peer support design programmes and do TOTs build the programme into your structure use evidence and link interventions to research findings g stay open for new developments.. 8

9 How to evaluate your programme and measure the outcome? Find the right outcome criteria Use different methods (questionnaires, focus groups etc.) Have a baseline you can compare to Do also look at the process (what is done and how) Be careful how to interpret your findings Have a theory in mind but stay flexible Volunteer and staff support is about Awareness raising Selection Training Teamleadership Teamcohesion Working conditions Management Peer support Debriefing, defusing, one on one support Emotional and practical support Evidence about predictors of complaints and growth 9

10 Next steps Posters Leaflets Steering group will come up with drafts that will then be sent to everybody before the next forum 10