A Best Practice to Maximize Response Efficiency and Overall Readiness

Transcription

1 A Best Practice to Maximize Response Efficiency and Overall Readiness

2 Introduction By the end of this presentation you will have a greater understanding of the BERT program and the role that the Baldrige framework played in making a positive and lasting impact on Baylor Health Care System. Through a self assessment process, we identified the need to improve the response programs and capabilities for Baylor Health Care System.

3 Baylor Health Care System Mission: Founded as a Christian ministry of healing, BHCS exists to serve all people through exemplary health care, education, research and community service. Vision: To be trusted as the best place to give and receive safe, quality, compassionate health care. Values: Integrity, Servanthood, Quality, Innovation and Stewardship

4 BHCS Circle of Care People: We must be the best place to work Quality: We must deliver safe, timely, efficient, effective, equitable, patient centered care (STEEP) Service: We must serve our patients and our communities Finance: Responsible financial stewards

5 How we identified the need? Through measurement, analysis, and knowledge management of exercises and real events; we determined that we could improve our system response to all hazards.

6 Problem Historically we have seen during catastrophic events the need for more resources; especially human. Most recent: April 3, tornadoes April 11, 2013 Irving Bus Crash April 25, 2013 George Bush Presidential Library May 15, tornadoes May 20, 2013 Moore, OK

7 Further defining the Problem Hazard Vulnerability Analysis Generator/Electrical power failure Pandemic Influenza Mass Casualty Incident Winter Storm Tornado

8 Why BERT? BHCS needed a centralized way of organizing and training multiple response teams with similar or duplicated missions. Decontamination Teams Radiological Emergency Response Teams Environmental Safety and Emergency Management Response Teams HazMat spill response

9 Solution The Baylor Emergency Response Team is an all hazards consequence management response team capable of deploying throughout the Baylor Health Care System Similar to the Community Emergency Response Teams; Based on a civil defense model; More clinical expertise.

10 Leadership The BERT Program is managed by the Environmental Safety and Emergency Management Department, but much of the planning is accomplished through the BHCS Emergency Management Steering Committee. Response planning Logistics Transportation Training

11 Key Stakeholders Internal Patients Family Staff Clinical Non-clinical Physicians External Vendors Emergency Management Partners Other hospitals and health care systems.

12 BERT Purpose: To create and organize a system wide pool of human resources and skills (clinical, technical, or professional) that can be called upon during catastrophic events that impact hospital operations. What is BERT?

13 BERT Structure BERT Non- Clinical Clinical Decon Comms Search & Rescue Shelter Mgmt Nurse ST ED Tech ST MD ST PODs HazMat Response IMT Debris Removal ED TF ICU TF NICU TF Family Assist Evacuation

14 BERT Training (4 phases) Specialized Response Training Command Response Training Advanced Response Training Initial Response Training

15 BERT Training There are many areas and levels of training. Training opportunities are provided by many agencies and groups in various locations. (local, state and nationwide) Employee hours for training and deployment are charged to BERT creating a cost savings for departments. Training efforts are ongoing for employees. There is much to learn.

16 Phase 1 Training/Requirements BERT Orientation and Introduction Intro to National Incident Management System Intro to Incident Command System Intro to Community Emergency Response Team Core Disaster Life Support First aid/cpr and AED training (if needed) Participate in all exercises as victim, roll player, evaluator, etc.

17 Phase 1 Training

18 BERT Go Kit Upon completion of phase 1 training BERT members are issued a go kit to be kept in their car, desk, etc. Contents: Backpack Hard hat Gloves Safety glasses Flashlight

19 Phase 2 Training Incident Command Training for Healthcare Organizations Strategic National Stockpile/Chempak Training Baylor Emergency Response Team Training Basic Disaster Life Support Training Critical Incident Stress Management Training

20 What else do BERT members do? Emergencies/Disasters Members will deploy as part of a Strike Team or Task Force to provide: Command Center support Emergency Triage/patient discharge Alternate Care site setup and management Evacuation Support in current role/position at another Baylor facility Day-to-day BERT members serve as: Environmental Safety and Emergency Management subject matter experts to their department (similar to safety coordinator) Emergency Operations Center and Emergency Management members Exercise evaluators Training providers

21 Benchmarking/Sharing Best Practice Improved overall awareness within the hospitals as force multiplier Deployed to Joplin Emergency Management Symposium provided educational forum to share ideas Continued communication through Emergency Management Coffee Break Training and Health Care/Public Health Threat Briefings IAEM Awards IAEM USA Business and Industry Preparedness Award IAEM Global Business and Industry Preparedness Award

22 Membership and Training Growth Membership Training/Execise Sep-10 Joplin, MO Moore, OK Today

23 Who can become a BERT member? All allied health and Baylor employees can become a BERT member. Applicants agree to 1 year commitment, completion of phase 1 training, meetings, and exercises when available.

24 Where can you find out more? Contact Nick Sloan