On Sight. Computer Monitoring Software. Quick Start Guide

Transcription

1 On Sight Computer Monitoring Software Quick Start Guide This document will assist you in installing and configuring On-Sight in your school. On-Sight allows school and district personnel to log, monitor and supervise student computer activity across their network. Getting Started Before installation, verify that your network and classroom computers meet the system requirements. Before you install On-Sight: Log on to the computer as administrator where the database (OSDB) being installed Exit all programs Note: If you are updating from a previous version of On- Sight, skip to C: Upgrading from a Previous Version Begin Installing On-Sight 1. Run the On-Sight Setup program. If you are installing from a file that you downloaded, open the folder where you saved the Setup program, and double-click ossetup.exe. If you are installing from a CD, insert the CD in the proper drive, point to the On-Sight icon, and select Install On-Sight. 2. Click Next to start the installation. 3. Read and accept the licensing agreement. 4. Enter the customer information. You do not need a serial number to install a trial version. Technical Support NORTH AMERICA Toll-Free Monday-Friday 7:30AM-4:30PM (Pacific Time) System Requirements Before you begin to install On-Sight, verify that your network and classroom computers meet all of the following system requirements. You must also have a valid serial number to fully activate On-Sight. You may install only a 3-client trial version without a serial number. Database Server 32-bit Windows 2000 (SP4) or 2003 (SP1) Server Windows 2000 (SP4), XP (SP2) or Vista (not Home) with the most recent service packs 1 GHz Pentium III class CPU or greater 512MB RAM or more 350MB Hard disk space (more required for data storage) Microsoft SQL or SQL Express Network The network must have the following minimum configuration: Wired Network: 10 Mbps full duplex; 100 Mbps or higher recommended Wireless Network: b/g Name Resolution (DNS or WINS) for all connected workstations Computers The classroom computers must have the following minimum configuration: Operating System: 32-bit Windows 2000, XP Pro or Vista (not Home) with the most recent service packs. Windows 98SE is supported on student computers. Processor: Intel Pentium III processor or equivalent; 500 MHz or higher Memory: 64 MB RAM; 128MB and higher recommended Video Display: Any 100% VGA compatible graphics adapter supported by Windows Note On-Sight requires that all connected computers be able to resolve network names of one another. IP addresses alone are not sufficient for full operation of the product. Any fully functional name resolution system is adequate (e.g. DNS, WINS).

2 Choose Installation Type or Upgrade Choose a simple or an advanced installation. If you are installing over a previous version of On-Sight, skip to C: Upgrading from a Previous Version. B: Advanced Installation Option Why use the advanced installation? Use the advanced installation if you have a large, centrally managed environment. We recommend installation of the database on a server that is available to the network at all times. Follow the appropriate instructions below for A: Simple Installation Option (trial installations and small networks) B: Advanced Installation Option (full installation) C: Upgrading from a Previous Version (upgrades) A: Simple Installation Option Why use the simple installation? Use the simple installation if you have a small network environment or you do not want to configure a server to test the product. The simple installation is an expedient way of getting On-Sight running on a standalone console. Who is most likely to use the simple installation? The simple installation is ideal for administrators and IT personnel who need to install the application on a standalone host workstation for test purposes. What is the end result of the simple installation? After installing the standalone console, the host workstation will contain the entire On-Sight database and will act as a viewer for the Student workstations that have the Client module installed. Simple Installation Instructions 1. Select Simple installation and click Next. 2. Select Standalone Console to install host components, and click Next. 3. When prompted, click Install to begin the simple installation of the following components on a single computer workstation or server: Microsoft SQL2005 Express Database On-Sight database schema (OSDB) On-Sight Database Administrator On-Sight Supervisor Console 4. Go to Install the Client (below) for instructions to install the Client module. Who is most likely to use the advanced installation? The advanced installation ins best used by information technology specialists or network administrators who have a solid understanding of servers and networks. What is the end result of the advanced installation? The advanced installation provides many different installation options and the end result will depend on your choices. At a minimum, the SQL database and schema will need to be installed before the other On-Sight application modules are useful. Note: Supported server platforms include Windows 2000 and 2003 servers. If you prefer using an existing Microsoft SQL installation, please contact GenevaLogic support for instructions. Advanced Installation Instructions Step 1: Server Setup The following steps install a Microsoft SQL server and On- Sight database on a server or workstation. 1. Select Advanced installation button and click Next. 2. At the next screen, choose the following components by selecting the checkboxes: 3. Database Server (MSSQL2005 Express) 4. Database Schema 5. Database Administrator 6. Click Next. 7. At the next screen, you can change the default installation path for the On-Sight Database Administrator 8. Click Next. 9. At the next screen, select Perform normal installation and click Install to complete the installation. Note: if the target computer does not have the Microsoft Windows Installer version 3.1 installed, the On-Sight installer will prompt you to install this component. The Windows Installer 3.1 is included in the On-Sight package and will be launched automatically. This action requires a restart, after which the On- Sight installer will have to be run again.

3 Advanced Installation Instructions Step 2: Database Administrator If you want to administer the On-Sight database from a computer other than the database server, complete the following steps: 1. Log in to the computer with credentials that share administrative privileges with the database server computer. 2. Run the On-Sight Setup Program (see Begin Installing On-Sight above) on the computer you want to use to administer the database. You can install the Database Administrator on any workstation attached to the same network as the database server. 3. Select the Advanced installation button, and click Next. 4. At the next screen, check the Database Administrator checkbox. 5. Click Next. 6. Set the destination location for the Database Administrator module. You can use the browser to find the location. Click next. 7. When prompted, select Perform normal installation and click Install. 8. Click Finish to complete the installation. When completed, you need to install the Client at the student workstations as described in Install the Client (below). Note: You will be prompted to connect the Database Administrator to the database server upon first run. C: Upgrading from a Previous Version You may run the On-Sight installer in either Simple or Advanced installation mode to update components. Once this is done, the Database itself must be updated in order to communicate with the updated software. In order to update the Database, you must locate the database updaters and they must be available from the server itself. These are found in the installation folder in the path <installation_folder>\supportfiles. Upgrade Installation Instructions Step 1: Update the Database Login to the database server as an administrator If your current version of On-Sight is 1.0 run: osql -E -S (local)\onsight -i <Path to>\dbupdate1.0.1.sql then run: osql -E -S (local)\onsight -i <Path to>\ DBUpdate sql -or- If your current version is On-Sight is run: osql -E -S (local)\onsight -i <Path to>\ DBUpdate sql Upgrade Installation Instructions Step 2: Update On-Sight Components Follow the instructions in this guide for installation of the Database Administrator, Supervision Console and Clients. All of these components are automatically updated if older versions are present. If you are using GPOs or other remote deployment tools to update On-Sight: 1. Follow the installation instruction for the Database Administrator, Supervisor Console and Client installations to create msi files for remote installation. 2. Uninstall the previous version of the On-Sight using the following command line: misexec /qn /x {guid}

4 Upgrade Installation Instructions Step 2: Update On-Sight Components (cont d) On-Sight Guids: Database Schema: {09B59BFD-AED A8CAD84} Supervisor Console: {8A51298F-A483-4FFE-A702-A78AC3527BAE} Database administrator: {A8DCD233-F C-AA01-571EC0C92433} Client: {E608265D-AD30-439E-930F-E2BEDCC02228} When the previous version has been removed from the target PC the new version of On-Sight can be installed using the following command line: misexec /qn /i <On-Sight msi file> Install the Client You will need to install the Client module on every Student workstation you want to monitor with On-Sight. 1. On each Student workstation, launch the On-Sight installation program ossetup.exe 2. When prompted, select Simple installation and click Next. 3. Select Install Client and click Next. 4. In Client Properties, enter the name of the On-Sight database server in the following format: computername\onsight. If you prefer, click the browser button to have the installer locate the databases on your network. Note: You may have several SQL databases on your network. On-Sight databases are labeled ONSIGHT for easy identification 5. To prevent students from tampering with the On- Sight Client, you must enter and confirm a Client password. 6. If you want to hide the On-Sight Client from students, select the Hide System Tray icon. 7. Follow the screen prompts to complete the installation. On-Sight msi files: Database Schema: osdb.msi Supervisor Console: osconsole.msi Database administrator: osadmin.msi Client: osclient.msi Once the On-Sight Client runs it automatically registers the computer with the On-Sight database. You can now run the On-Sight Database Administrator to begin On-Sight configuration. Note: if you are deploying the On-Sight Client using MSI files, be sure to use the switches /qn /i in order to ensure that the password and database path entered during installation are set on the target computers.

5 Configure the Database Use the Database Administrator from a server or workstation to configure the database. Connect to the Database 1. Select On-Sight Database Administrator from Start>All Programs>GenevaLogic>On-Sight. 2. Make certain you are logging in with an account that has administrator authority on the database server, even if you are logging in from a remote computer. 3. When prompted to select a database, browse to locate the On-Sight SQL server that was installed earlier. 4. If you are using the default database provided by On- Sight, choose to Connect to database as the Current Windows User. Click OK. Create Supervisors Use the Database Administrator to create Supervisors and associate Client (Student) computers with Supervisors. Use the following instructions to add Supervisors to the database. 1. From the On-Sight Database Administrator window, do one of the following: Click the New Supervisor icon in the toolbar. Select File and New Supervisor from the menu. 5. Once you have logged on as the Administrator, you can administer On-Sight users and computers. 2. Then, select Option 1 or Option 2 below to add a Supervisor.

6 Configure the Database Create Supervisors (cont d) Option 1: Add a Supervisor to the database using Active Directory If your network is set up to use Active Directory, you can add Supervisors to the On-Sight database using Integrated Windows log-on authentication. 1. In the New Supervisor window, click the Use Windows Authentication and do one of the following: Enter the domain and user name, if you know them, in the following format: domain\username If you need to search for user names in Active Directory, click Select and type the user name in the object name box, and click Check Names. When the correct user name appears, click OK to accept. 2. When the New Supervisor dialog box has the correct domain/user log-on name entered in the User Name field, click OK to accept. The new Supervisor icon appears in the left pane, with the user name after it. 3. Follow the instructions in Associate Client (Student) Computers (below). Option 2 Add a Supervisor to the database without using Active Directory If your network is not set up to use Active Directory, add Supervisors to the database by establishing independent logon names and passwords. 1. From the Database Administrator window, do one of the following: Click New Supervisor icon in the toolbar. Select File and New Supervisor from the menu. 2. In the New Supervisor window, click Use SQL Authentication, and type the user name and password twice. Click OK to accept. The new supervisor icon appears in the left pane, with the user name after it. 3. Follow the instructions in Associate Client (Student) Computers (below). Associate Client (Student) Computers The Administrator uses the Database Administrator to associate computer workstations with a Supervisor. 1. Click the All Computers icon in the left pane of the Database Administrator. 2. All of the On-Sight Client computers that have registered with the database will populate in the right pane. 3. From the list, select the computer you want to associate with the Supervisor. Click and hold the computer icon and drop it into the associated Supervisor icon in the left pane. You may select multiple computers using common Control or Shift click operations Once the Client computers are associated with Supervisors, begin the Supervisor Console installation. Install the Supervisor Console The Supervisor Console can be installed on any number of network computers for use by school administrators, IT personnel, or teachers. 1. Run the On-Sight Setup program ( Begin Installing Onsite [above]) on the computer you want to use for supervision. This may be the server or any workstation attached to the same network as the server. 2. Select the Advanced installation button and click Next. 3. At the next screen, choose Supervision Console by selecting the checkbox. 4. Click Next. 5. Set the destination location for the Supervisor Console. You can use the browser to find the location. Click Next. You can now run the Supervisor Console to create groups, as outlined in Create Groups to View (below)..

7 Create Groups to View Use the Supervisor Console to create new groups of computers and/or students to supervise. Open the Supervisor Console 1. Log on to the computer where the Supervisor Console is installed, as one of the Supervisors defined by the On-Sight Database Administrator in Step Select On-Sight Supervisor module from the program list to open the application. 3. When prompted for authentication, choose one: Current Windows User if you have configured the database to use Active Directory Custom Database User if you have configured the database to use independent authentication After the Supervisor Console opens, you can begin to create groups. Note: On first run of the Supervisor Console, the group pane on the left is not yet populated with any groups. Create a Group of Computers 1. On the Supervisor Console, do one of the following: From the menu, select File > New > Computer Group. Click the New Computer Group icon on the toolbar. 2. In the Properties box and Members tab, select computers to add to the group. Note: you are only able to select computers that are assigned to you by the Database Administrator. 3. Use the arrows to add or remove computers into Group Members pane. 4. Click OK in the Properties box when the group of computers is complete. 5. The group will now appear in the left pane of the On- Sight Supervisor Console below the Search group icon as shown below: 6. To rename the group, click the group icon in the left pane, select Edit and Rename from the Supervisor Console menu. Type in the new name and press ENTER.

8 Create Groups to View (cont d) Create a Group of Students 1. On the Supervisor Console, do one of the following: Select File, then New, and Student Group from the menu. Click the New Student icon on the toolbar. 2. In the Properties box, select the Members tab, and click Add. 3. Enter the login names of the students you wish to supervise separated by semi-colons. Click Check Names to verify these names in Active Directory. Note: If your network is configured without Active Directory, only local user names can be used since there is no central repository for user authentication. 4. Once you have verified the student names you wish to use, click OK. The selected student member list now populates the Group Members pane. Click OK to save. View Computers Viewing a group of computers with On-Sight is as simple as clicking one of the groups created earlier. Screen images of the student computers will immediately appear in the viewing area of the Supervisor Console. For more information, see the On-Sight online Help. Basic Troubleshooting Issue: The Clients cannot be seen in the Database Administrator; Client icons appear red in the system tray. Cause: The Client software is not properly communicating with the On-Sight database. Open the Client configuration by double clicking the system tray icon and enter the On-Sight client password (if any). The database server is displayed in the form: servername/onsight. Use the Browse button to the right of the database field to make certain that this server is found by the Client. If the Client cannot see the database server, there might be problems with name resolution on the network. Make certain your network is configured to allow the database server to resolve by name from all Client computers. To test this, attempt to ping the database server from the Client computers. If the name of the database server is properly resolved, check the SQL installation on that database server. Make certain that the MSSQL services are running and that the On-Sight database storage is properly installed. Removing and reinstalling the On-Sight database storage might resolve the issue. Issue: When launching the Database Administrator software, a message appears that indicates a database error. Cause: This usually indicates the current Windows login does not have administrative privileges on the database server. Logoff and login as a server administrator and run the application again Issue: The Database Administrator cannot connect to the database after updating. Cause: The database schema has not been updated. Run the database updaters as per the instructions in Upgrading from a Previous Version (above).