Dell Storage Software Release and Support Guidelines

Transcription

1 Dell Storage Software Release and Support Guidelines February 2016 Version 1.6 Debbie Mukherjee

2 This document Intended only for the use of Dell, its reseller partners and customers. The content is provided AS IS, without express or implied warranties. Dell reserves the right to make changes to this document at any time, in its sole discretion, without notice to partners or customers. Copyright 2015 Dell Inc. All rights reserved. Any trade names or trademarks used herein are the exclusive property of their owners, and Dell disclaims all right, title and interest in them. Table of Contents Contents 1. Support Guidelines Requirements for Software Support Offering of Maintenance Agreements Warranty Offering Hardware and Software Firmware Release Guidelines Definition of Terms Definition of Releases Definition of Release Lines Definition of Acronyms Supported Firmware Releases Storage Center Operating System Enterprise Manager Application Protection Manager Storage Integrations Perpetual Software Licensing Timing of Implementation Software End of Support Life (EOSL) Matrix Storage Center Operating System Enterprise Manager Application Protection Manager Replay Manager... 10

3 1. Support Guidelines 1.1 Requirements for Software Support Software updates are available only to customers having Dell Storage and/or legacy Compellent hardware platforms that are covered under warranty or a valid software maintenance agreement. Major, Minor, Maintenance, Patch and Hotfix software releases for each platform will continue to be available until the last date of support ( End of Service Life ) for the platform. Please note that hardware limitations in older systems may preclude customers from being able to use all of the features and functionality in new software releases. 1.2 Offering of Maintenance Agreements Customers covered by a valid warranty or maintenance agreement for hardware and software can purchase maintenance contract renewals for a period ending no later than the End of Service Life, as set forth in the Software End of Life Matrix of the Dell Storage and/or Compellent hardware platform. Any array that does not have a current maintenance contract may be reinstated under a new contract, provided that the array is still in the possession of the customer that originally purchased it, and that it has not reached its End of Service Life. Reinstatement may require payment of a reinstatement fee along with cost of the new maintenance contract. For further information, contact your Dell Service Representative. 1.3 Warranty Offering Hardware and Software The software warranty Period is ninety (90) days from the ship date (the Warranty Period ). During the Warranty Period, Customers will receive: (i) minor software releases and bug fixes; and (ii) technical assistance on a best effort basis, Monday through Friday - 8 AM to 5 PM Central Time, excluding holidays. Technical Assistance provided outside the defined Warranty Period will be billed at then current Time and Material rates. Details on Dell Compellent Storage Center Standard Limited Warranty Coverage is available on Dell.com.

4 2. Firmware Release Guidelines Each Dell SC Series array runs a core operating system in firmware that provides all of the SC series features and functionality. Firmware will be updated from time to time as new features are added, and for general maintenance, and improvements. The firmware is defined using a number. The firmware number takes the following form: X.Y.Z. Dell is committed to regular firmware releases with a focus on providing the best possible enterprise storage experience for our customers. For issues that may impact data availability or integrity, we may deliver an unscheduled release and notify any customers that would benefit from the release. In order to help maximize the performance and integrity of their systems, Customers should always ensure that they are using a supported release stream (as detailed below), and plan to update their systems to the most current recommended release on a maintenance schedule that considers the needs of their business and the need to keep their critical IT equipment updated. Note: The timelines listed below for the firmware releases are approximations, and are intended for guidance only. Dell reserves the right to make changes without notice to the timelines mentioned herein. 2.1 Definition of Terms Definition of Releases Release type Major Release Minor Release Maintenance Release Definition A major release introduces new features, functionality, architectural improvements and/or cross-portfolio major changes. A major release is identified by a change to the first digit of the firmware number (X.Y.Z.) Major releases are targeted for release approximately once every 2 years. A minor release introduces new features and functionality and/or new hardware enablement. A minor release is identified by a change to the second digit of the firmware number (X.Y.Z). Minor releases are targeted for release approximately every 6-12 months. A maintenance release carries bug fixes for enhanced stability and performance of the Storage Center platform. A maintenance release is identified by a change to the third digit of the firmware number (X.Y.Z). Maintenance releases are targeted for release approximately every 3-6 months.

5 Patch Release/Hot fix Super Package Release A patch release or hot fix, many times referred to as Build release, addresses issues experienced in the environment of a specific customer(s), and is provided by Dell Tech Support only to the affected customer(s). A patch release is identified by another number following the firmware number. For example, A super package release is for alternate drive introduction and disk firmware updates, and is provided by Dell Technical Support only to the affected customer(s). Note: Customers should review maintenance release documentation to determine the priority of taking a maintenance release for their specific environments and generally update their systems 1-2 times per year, within the bounds of their business needs and practices. A patch release may require individual controller restart after installation, but no downtime in dualcontroller systems. A super package release may require individual controller restart after installation, but no downtime in dual-controller systems. A super package release is identified by another number following the firmware number. For example, SC series does not support downgrading of software to an earlier Definition of Release Lines A Release Line refers to all maintenance, patch and super package releases that are associated with the specific major or minor release. For example, the maintenance, patch and super package releases 6.0.2, 6.0.5, H Definition of Acronyms Term End of Sales (EOS) End of Life (EOL) End of Support Life (EOSL) Definition The last date a product order will be accepted. The last date a product will be supported. The last date a software will be supported. 2.2 Supported Firmware Releases Dell reserves the right to provide software maintenance for APM Agents, Management Software and Operating System, and super package releases on previous releases as Dell determines, in its sole discretion. Dell is under no obligation to provide any such maintenance.

6 2.2.1 Storage Center Operating System Dell s firmware support goal is to provide maintenance support for the two (2) most recent Releases. Super package releases will be provided, if required, for up to two years after the General Availability ( GA ) or commercial release of each Release. Dell strongly recommends that customers ensure that they are running one of the two supported Release Line. During a technical support engagement, Dell Technical Support may request that a customer upgrade to one of the two supported Release Line in order to resolve issues a customer may be experiencing which were fixed in a supported release. As an exception, Dell Storage may, in its sole discretion, provide patches for an unsupported release as conditions warrant Enterprise Manager Dell s storage management tool, Enterprise Manager will provide maintenance support on the current GA or commercial release and support on the last in the release string, until platform goes EOL Application Protection Manager Application Protection Manager Orchestrator and Client maintenance will be provided on the current GA or commercially available. Replay Manager maintenance will be provided for the most recent two releases. Support on RM and APM will be provided on the last locked, until platform goes EOL Storage Integrations SC Series integrations with VMware, Oracle, Microsoft and others will provide maintenance on the current GA or commercially available and support on Integrations will be provided until partner goes into end of extended support. 2.3 Perpetual Software Licensing Dell software comes with a perpetual license which allows a customer to run it for as long as the customer chooses to do so, on the platform with which it was originally provided to the customer, and on any upgraded hardware platform with which it is compatible. There is no entitlement to maintenance or support included with the license; and the right of the customer to use the software beyond the End of Life does not obligate Dell to provide continued support or maintenance beyond End of Life. Not all hardware platforms are compatible with all software Release Lines, and Dell is under no obligation to maintain such compatibility While Dell does provide customers with perpetual license rights to use many of its software titles, including most of the Dell Storage portfolio, customers may not extend support services on any software (Operating System, Enterprise Manager, Application Protection Manager and Storage

7 Integrations) running on hardware that is no longer eligible for support because it has reached End of Technical Support. Customers may, of course, continue to use the software on such hardware, but such use will be at customer s risk. 2.4 Timing of Implementation Customers are strongly advised to upgrade to the most current GA or commercially available of firmware as soon as reasonably possible after it becomes available; and will have a period of 6 months to adjust to the new firmware release after GA.

8 3. Software End of Support Life (EOSL) Matrix This matrix reflects supported s of the firmware, including Operating system and the Enterprise Manager Management tool. This matrix will be updated when a Release is made, and at other times as Dell deems appropriate. 3.1 Storage Center Operating System Version Release Date Maintenance Available Super Package Available Rec. Supported platforms Unknown No No S-10, 20, May 2011 No Yes only S-20, 30, Jan 2012 No No 6.5.x S-40, SC Jun 2013 No No 6.5.x S-40, SC May 2014 No Yes only 6.5.x S-40, SC x Oct 2014 No Yes 6.5.x S-40, SC8000, SC x Sep 2015 Yes Yes 6.6.x S-40, SC8000, SC4020, SCv x Feb 2016 Yes Yes 6.7.x S-40, SC8000, SC9000, SC4020, SCv2000 Note: Availability of SCOS 6.7.x on SCv2000 series TBD.

9 3.2 Enterprise Manager Version Release Date Maintenance Available Rec. EM Rec. SCOS Supported platforms Supported API s May-11 No EM2015 R S-10, 20, 30 N/A May-12 No EM2015 R S-30, Sep-12 No EM2015 R3 6.5.x S-40, SC Feb-13 No EM2015 R3 6.5.x S-40, SC Jul-13 No EM2015 R3 6.5.x S-40, SC Dec-13 No EM2015 R3 6.5.x S-40, SC8000, SC Apr-14 No EM2015 R3 6.6.x S-40, SC8000, 1.5 EM2014 R2 May-14 No EM2015 R3 6.6.x S-40, SC8000, SC4020 EM2015 R1 Apr-15 No EM2015 R3 6.6.x S-40, SC8000, SC4020, SCv2000 EM2015 R2 Nov-15 No EM2015 R3 6.6.x S-40, SC8000, SC4020, SCv2000, SC EM2015 R3 Jan-15 Yes EM2015 R3 6.7.x (6.6.x for SCv2000) S-40, SC8000, SC4020, SCv2000, SC API s before 2.0 have not been released to the public and are used only for internal or approved 3rd party partners. 3.3 Application Protection Manager Version Release Date Maintenance Available Rec. EM Rec. SCOS Supported platforms Supported APM Agent s + APM 2015 R1 Nov-15 Yes EM2015 R2 6.7 S-40, SC8000, SC4020, SCv2000, SC9000 APM2015 R1

10 +APM Agent s will attempt to support the two recent releases with the Orchestration and Client. APM Orchestrator and Client will maintain support on current. 3.4 Replay Manager Version Release Date Maintenance Available Rec. EM Rec. SCOS Supported platforms 7.0 May-13 No N/A for S for S-40/SC8000 S-30, S-40, SC Oct-13 No N/A 6.3 S-40, SC Oct-14 Yes N/A 6.5 S-40, SC4020, SC Jun-15 Yes N/A 6.6 (6.7.x for SC9000) S-40, SC8000, SC4020, SCv2000, SC9000