Office of Business & Finance. Business Services. Strategic Action Plan 2012

Transcription

1 Office of Business & Finance Business Services Strategic Action Plan 2012 January 25, 2012

2 & Associates, Inc.

3 WMU Mission Western Michigan University is a learner-centered, research university, building intellectual inquiry and discovery into undergraduate, graduate, and professional programs in a way that fosters knowledge and innovation, and transforms wisdom into action. As a public university, WMU provides leadership in teaching, research, learning, and service, and is committed to enhancing the future of our global citizenry. WMU Vision Nationally and internationally recognized, the University aspires to distinguish itself as learner centered, discovery driven, and globally engaged. Learner centered. Western Michigan University is a university where every member of our community is responsive to and responsible for the education of our students. We challenge and engage all members of our community with a university experience that creates skilled, life-long learners. Discovery driven. Western Michigan University offers experiences that enable discovery, and promote creativity and research. We are committed to pursuing inquiry, disseminating knowledge, and fostering critical thinking that encourages life-long learning. Our scholarship creates new knowledge, forms a basis for innovative solutions, leads to economic development, and makes substantial contributions to society. Globally engaged. Western Michigan University impacts the globe positively. We are a community of learners committed to human dignity, sustainability, social responsibility, and justice. Our campus embraces a diverse population of students, faculty and staff who develop learners and leaders who are locally oriented and globally competent, culturally aware and ready to contribute to world knowledge and discovery. The synergy of these three pillars enables WMU to be a premier and distinctive university of choice. Western Michigan University offers all students a learning community designed for and dedicated to their success. We are committed to access and affordability, and sustaining an environment in which every student can meet the world head-on and triumph. 1

4 OBF Mission The mission of the Office of Business and Finance is to provide leadership and stewardship over WMU's fiscal, physical, and human capital so that all members of the University community can accomplish their learning, teaching, research and public service goals in safe, healthy, sustainable and attractive settings at reasonable costs. OBF Vision Business and Finance will be the foundation that advances the University s mission and vision. We will Exceed expectations as an integrated partner with campus and the community; Shape Western s culture by valuing an individual s uniqueness, celebrating differences, pursuing equity, fostering human dignity, acting with integrity, and promoting personal development Positively impact life at the University by being thought leaders at all levels and engaged members of the campus community 2

5 Business Services: Our Mission - Vision - Goals Vision Clients Goal Process Goal Resource Goal Support the University in all of its endeavors by expanding our services beyond traditional risk management. 1. All staff, faculty, and students actively practice risk management and loss avoidance 2. Identify and mitigate emerging risks 3. Ensure business continuity through proactive staff and revenue stream development 4. Effective contract management for university non-grant and sponsored contracts Mission The mission of Business Services is to care for the University through effective risk and contract management. 3

6 GOAL 1: All staff, faculty, and students actively practice risk management and loss avoidance 1. Objective a. Action Item Target Date Responsible Resources needed 1. Develop an education plan to educate staff, faculty, and students on mitigating risk and loss. The education plan should address: a. Describe areas in which staff, faculty, and students benefit from risk management (e.g., sexual harassment) Plan in place by July 2013 Updates are ongoing Laura Vine and Tim Kellogg M.U.S.I.C. b. Explain how a loss could personally affect members of the WMU community (e.g., financial and career implications) c. Demonstrate what they can do to mitigate losses d. Teach how they can avoid doing things that cause losses e. Identify educational venues f. Expand services to students 2. Track and report to the WMU community outstanding contributions by faculty, staff, and students to risk management and loss avoidance a. Develop annual reports with risk management success stories and highlights publish on web, etc. b. Risk management case studies link on web October 2013 March 2013 Laura Vine 4

7 GOAL 2: Identify and mitigate emerging risks 1. Objective a. Action Item Target Date Responsible Resources needed 1. Implement enterprise risk management system a. Determine benefits and time table (in progress) July 2010 (if go decision) Re-evaluate in Conduct annual Aon risk assessment By fiscal year end - annual Tim Kellogg Tim Kellogg W.M.U. GOAL 3: Ensure business continuity through proactive staff and revenue stream development 1. Objective a. Action Item Target Date Responsible Resources needed 1. Develop and implement a succession plan for Business Services a. Determine with OBF management whether risk analyst would be considered for B.S. manager position b. Identify how risk analyst can prepare for role of Business Services manager 2. Identify additional revenue streams to the department or university outside of risk management and loss control 2013 Tim Kellogg Ongoing Tim Kellogg 5

8 GOAL 4: Effective contract management for university non-grant and sponsored contracts 1. Objective a. Action Item Target Date Responsible Resources needed 1. Develop effective process/procedures for contracts 2013 Tim Kellogg 2. Update contracts check list 2013 Tim Kellogg Performance Indicators Customer Perspective Check with Annual Actuarial Report and compare costs to peers. Positive feedback from University for contract flow and process improvements. Populate Business Services website with useful Risk Management information and update what is currently there. Operational Perspective Complete Risk Assessment for emerging risks and discuss with departments. Continue leadership role in M.U.S.I.C. Improve rent revenue stream by 5-10% annually. 6