Process Management & CMMI. Barry Maybank Professional Services Manager

Transcription

1 Process Management & CMMI Barry Maybank Professional Services Manager

2 Agenda Process maturity Crossing the maturity chasm Challenges in institutionalising process The Costs and Commitment required for success Process Management Requirements for automating Process Management Automation in practise

3 Process Maturity Repeatability Manage Risk Standards Improve Accurate Estimation Retain Knowledge Speed/Agility

4 Desirable Process Characteristics Flexibility Scalability Reusable Toolkit Multi-Faceted Template-Based Published

5 Crossing the Maturity Chasm Optimizing Quantitatively Managed Defined Managed Performed

6 Challenges for transition Significant commitment and investment (costs, resources and time) to: Defining organisational processes Determining and implementing process improvement Roles and responsibility training Management buy-in is therefore key...

7 A leap of faith The effort required is often underestimated Heavy reliance on external consultants Costs and time can easily escalate Institutionalisation requires culture change If it proves too difficult it s unlikely to be successful How can we overcome the challenges? Reduce the risks Ease the transition path Plan for success

8 The Process Management Cycle Process Author Process Definition Project Teams Process Tailoring Process Feedback Project Practitioner Project Execution

9 Automating Process Management Requirements: Process Definition Provide a rigorous but flexible framework to codify process assets Assemble processes from assets Process Tailoring Provide guides and criteria for tailoring Direct those adopting and adapting processes Project Execution Direct what people are doing on project Make process assets accessible Provide the means to feedback process strengths and weaknesses Provide the ability to prove that a process is being followed. Process Improvement Provide feedback on how processes are being used (what part s are used, what parts are tailored) Capture metrics

10 Benefits Smarter working Framework to build assets into All assets become truly reusable (asset assembly) Configuration and publication are controlled Governance Real-time information on how and what processes are being used Proof that a process has been applied Accessibility Ease of use Ease of change

11 Process Definition - Process Framework Steps Inputs Controls Execution Risks Roles Outputs Tools & Techniques

12 Process Definition - Asset Library Defining the elements of the process Multi-faceted definition Component Types Component Templates Intelligent Definition Avoid overweight process Avoid project bloat Quality Review Reuse and assemble

13 Process Tailoring Guidance for the tailoring Criteria on selecting a process Controlling the start point What if s What if I don t perform this process phase/step What if this happens Life-cycle or Phase? Life-cycle Type?

14 Plan From Process

15 Process Execution Training the Users Ready Access to the project process and assets What do I need to do What have I been tasked with What should I produce

16 Task Execution Start Metrics Project Plan Project Process

17 Task Completion! End Metrics Collateral Comment Log Project Plan Project Process

18 Process Improvement Metrics Automatic Comment Log Internal Review! Manual External Compliance Project Structures Organization Process

19 Automation in Practise Client required level 3 as pre-requisite to project bids Problems Difficulty in creating a coherent structure for processes and assets Difficult to tailor processes on project Little feedback on usage and improvements feedback Taking too long affecting their business opportunities Inefficient mechanisms to manage processes

20 The Solution Select Process Director automated Process Management Created process authoring environment Framework, best practise Asset library repository Quality control Configuration control Publication mechanism Reporting: process usage, metrics, tailoring Created process publication and feedback channels Deployed to project teams Facilitated tailoring on project Directed process usage on project Automated usage audits and feedback for improvements Increase productivity Fast authoring

21 The Benefits Quicker than expected level 3 accreditation Strategy and mechanism in place for future improvements Deployed effectively to hundreds of users Bidding on and winning new business!

22 Summary Factors affecting transition from Level 2 to Level Commitment and buy-in Automation is key to Process Management Process Definition; Process framework, asset librabry Process Improvement

23 Thank You For Listening For More Information about: Select Process Director Visit Select Business Solutions Stand