Your Mobility Strategy Guide Book

Transcription

1 The fast adoption in the use of mobile devices to access work files, data and customer information requires companies to deepen their understanding about how to create a balance between flexibility and compliance by using a mobile management service. Flexibility involves: Supporting employee demand for using personal devices while they are performing work tasks Allowing employees to improve work processes through using mobiles more effectively Creating a spirit and culture of innovation Compliance involves: Ensuring the company has visibility and control over access rules Authenticating devices and users involved in mobile access and rights Creating appropriate policies, agreements and communication to protect company rights and reduce risks The path to building your internal capability and strategy to harness the potential will involve communication across all departments: Executive support, direction and vision Finance understanding, appreciation and cost management HR appreciating for employee rights and rules Operations to ensure practical process improvement IT to understand how to manage and support mobility Comments (agree/disagree identify key points):

2 Many companies have had their first experiences with , calendar and contact directories and most organisations have supported laptop and remote access for some time. Now it is time to take the next steps and manage new activities. The difference today is the mobile use is: AVAILABILITY, SPEED AND FAMILIARITY POTENTIAL FOR ACCURACY AT THE POINT OF ACTION IMPROVING KNOWLEDGE, COLLABORATION, SHARING WORK FLOW AND PRODUCTIVITY INFORMATION QUALITY AND RESPONSIVENESS ACCOUNTABILITY, DISCIPLINES AND MEASUREMENTS Which of these factors is most relevant and important to your business? How could employees become more capable, accountable or responsive?

3 Mobility has the potential to: change processes to help you respond better to customers reduce paperwork, repeat processes and mistakes increase the level of integrity of your business systems create a new source of business decision making Benefits could be significant: faster rate of process improvement reduction in costs and waste greater staff involvement and responsiveness create a foundation for growth introduce new customer services Here is a webinar that explains this trend: What areas of potential are most relevant in your view?

4 YOUR GOAL Start NOW to make mobility your advantage: Balance flexibility and policy Gain insight to real data about your employee s use of mobile Assign appropriate roles and tasks across your organisation Create work groups to tackle productivity improvements with speed and control Embrace employee empowerment while automating authentication and tracking Bottom Line: Mobility is here to stay. You will need to learn how to successfully implement policy and employee agreements that work for your company and people. What are some of the policy requirements or concerns in your view?

5 INNOVATION Quick start cloud software to help you tackle the heavy lifting of mobile management while you direct and focus your business on new ways of servicing customers New Applications New Metrics New Processes Your Journey constantly learn, improve and fine tune your ability to harness the power and potential of mobile computers. Some examples of potential short term wins Finance now has control over your computer asset registry encompassing all devices and can negotiate better data plan deals and expenditure budgeting Human Resources can understand individual use and behavior with mobile helping turn mobile use into new sources of employee satisfaction and discipline IT has a major burden removed in using a tool for mobile support without having to reskill or add resources to their team. IT now has visibility of all software used for accessing information outside the corporate intranet. Operations can be in touch with people anywhere, anytime and can incorporate real time messaging, on the spot applications and location based tracking to streamline day to day activities. Executives can embrace the potential to improve customer responsiveness, collaboration and empowerment where appropriate in a continual improvement program that also has the data logging, management reporting and exception tracking. Users are embracing new ways to automate day to day tasks while also using more relevant and accurate information to do their jobs. Employees are more satisfied and happy with a reduction in duplicate and often unnecessary work.

6 Fundamentally, mobility changes everything. We have already seen this with , messaging and communications. Now there is the need to bridge the gap between management appreciation and skills to harness this potential and the reality of mobile complexity. Address some of the challenges to learn: Audit reports on mobile use: Who, What, How Often Usage patterns, tracking and watch lists New forms of content distribution New forms of reporting Of course, putting these tools into action within your business requires executive commitment and assignment of the right roles. You can start in a department or with a group of users. This will provide you some feedback and initial experience. Learn more from Forrester Group on the impact of consumer devices: Comments

7 Your Enterprise Mobility Strategy 1. This is an invitation to consider how mobility can help you shape your competitive advantage increase employee knowledge, communication and team work. 2. Add accuracy, timeliness and responsiveness to your business information systems capabilities without adding to the existing IT work load and pressures. 3. Focus your internal structure to monitor and measure process quality and improvement. 4. Enable business executives to take a greater role into the use of IT and gain new sources of mobile business intelligence. What would you like to better understand? What would you like to better measure?

8 Your Strategy - Your Mobility Advantage Think about the rate of change occurring in just a few years The acceptance and addiction to mobile across all types of people The need for networking, messaging, informal and formal communications The demand in the market for speed and precision The rapidly changing competitive and global landscape is fueled by new sources of information and power. The office today is now dynamic, real time and digitally based. Think about a future where your people can trust, share, communicate and act with less meetings, coffee exchanges and office time. What is the total cost of your office space today? What if these computers, desks, carpets and lights were able to be replaced with information access, quality and communication? Even where some of this time and cost was displaced, the benefits could be significant. Business is being restructured whether you like it or not. Your employees are tied to social networks, messaging, informal and formal communication networks that today are difficult to understand, monitor and manage. BUT the common ingredient in this shift is that all employees are using a mobile computer to perform these functions. SO if you put into place an appropriate system to manage mobile use including application use and record, capture and track what is happening, you then have the best chance to win from the restructuring that is occurring. When this capability is then extending to fact based communication with suppliers and customers, the potential for efficiency and cost reduction will transform industries. This shift is here and it is time to take the right step to building the competence that will enable you to take a strategic approach. Thank you for your participation.