Writing Effective in English How to make sure your s get read and acted upon

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1 ressources humaines service de formation Du personnel EPFL - PL - RH-F Téléphone: Bâtiment INN Fax: Station 7 - CH-1015 Lausanne Site web: NEW Writing Effective in English How to make sure your s get read and acted upon A one-day workshop on writing and processing at the workplace. How often do you receive ambiguous s you do not understand, that you need to reply to for clarification or that do not concern you? So what about the people who have to read what you write; are your s always clear, concise and easy for them to understand? Do your readers know what you want, by when and why, or do they also have to re-read and occasionally misunderstand what you write...? If so, this workshop is definitely for you!

How often do you receive ambiguous emails you do not understand, that you need to reply to for clarification or that do not concern you?

2 Objectives The goal of this workshop is to discover together how to communicate proactively in a structured, chronological and factual way that will considerably increase the chances of your readers understanding what you want and acting promptly. You will learn how to: > Identify what it is you want to communicate, > Focus on what your readers need to know, > Get your readers to take the action you want, > Save time for yourself and for your readers, > Save and file your s efficiently. Participants Methods > Managers, assistants, HR, PR and Administrative staff who frequently write in English at work. > Practice-oriented training based on worked examples. program Two weeks before the workshop, you will receive a comprehensive handout that will introduce you to our straightforward language framework and communication approach. This leaves the time spent at the workshop for exploring solutions to everyday communication situations in the workplace. At the workshop you will learn how to write to-the-point s in straightforward international English that everybody understands. You will be introduced to structuring requests and communicating information in a way that gets things done efficiently.

You will learn how to: > Identify what it is you want to communicate, > Focus on what your readers need to know, > Get your readers to take the action you want, > Save time for yourself and for your

3 Program You will get practice in writing job-related s designed to show you how to respond effectively to challenging communication situations at work. By working over the solutions live on the projection screen, you will see how to structure s coherently and simply in a way that get your message across. At the close of the workshop, as well as having learned a goalfocused approach to communication, you will also receive copies of all of the exercises worked on during the workshop. You can then simply copy and paste from these to construct the next you need to write. CONTENT Guidelines and principles > The communication challenge. > Straightforward International English that everybody understands. > When to write and not to write... > Reducing the number of s in circulation. > headers. > structure. > Filing and saving. Practice > Drafting, editing and improving texts. > Using action verbs to make things happen. > Focusing on the outcome. > Getting your message across. practical information Date To be planned in 2013 Duration 1 day Timetable 9 a.m. to 5 p.m. As part of the course, lunch is offered. Place EPFL, Building INN, Room of the Service de Formation du Personnel (021), or Building BS. Certificate Only attendees who have participated to the training in its entirety receive a certificate.

At the close of the workshop, as well as having learned a goalfocused approach to communication, you will also receive copies of all of the exercises worked on during the workshop.

4 trainer Ralph Bland is the owner of Say-it-in-English Sàrl, a communication agency that provides multilingual translation and language services and is himself a communication coach and proofreader. Ralph is an engineering and management graduate, with 30 years experience in operational management, environmental engineering, designing and implementing quality management systems, developing communication tools and supports, and translating corporate documents. Ralph trains in English and in French.

Ralph is an engineering and management graduate, with 30 years experience in operational management, environmental

5 ressources humaines service de formation Du personnel EPFL - PL - RH-F Téléphone: Bâtiment INN Fax: Station 7 - CH-1015 Lausanne Site web: NEW Enrolment slip Writing Effective in English o Mrs o Mr Surname First name Position Professional address EPFL - Station Prof. phone Sciper N o Mobile phone Prof. Name of superior Signature of superior By your signature, you engage to release your collaborator for the whole duration of the course. Date and signature To be returned to: EPFL - PL - RH-F, Service de Formation du Personnel Station 7, 1015 Lausanne - Fax

ch NEW Enrolment slip Writing Effective Email in English o Mrs o Mr Surname First name Position Professional address EPFL - Station Prof.

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RESSOURCES HUMAINES SERVICE DE FORMATION DU PERSONNEL EPFL PL RH-F Téléphone : +41 21 693 34 30 Bâtiment BI Fax : +41 21 341 31 58 Station 7 CH-1015 Lausanne Site web : http://sfp.epfl.ch Networking Effectively