Your partner on the road to Operational Excellence LEADERSHIP & MANAGEMENT

Transcription

1 Your partner on the road to Operational Excellence LEADERSHIP & MANAGEMENT PRODUCT & PROCES S DEVELOPMENT PURCHASING PRODUCTION TRANSACTIONAL PROCESSES Opera onal Excellence SIX SIGMA PROGRAM

2 Your partner on the road to Operational Excellence! Verified way of working OpEx Group is a company which is professionally engaged with delivering knowledge and solutions from the scope of continuous improvement. Experience of our consultants is built on long and detail education in the fiels of OpEx, Six Sigma and Lean Manufacturing, linked with wide practice and experience in running optimisational projects and implementations in many organizations. Goal of our concepts is delivering quick successes at the beginning and creating continuous improvement process in companies of our clients. Only the employees equipped in present knowledge can fully realize their tasks. We motivate and train them during projects. We also participate in designig methods and tools for effective work and systematical solving problems. Comprehensive development programs adapted to the type of business and area of activity. Comprehensive programs Operational Excellence = Excellent Products processes Scope of business R&D Three areas of working... Consulting Academy Leadership and Management Problem solving Six Sigma Lean Manufacturing Skills development program at all levels of the organization Development and implementation of excellent solutions Transfer of knowledge, competence and practical skills Leadership & Management Purchasing Small- Services sector Publishing house Publishing house Internet Bookshop Practical knowledge available in Polish Having operational excellence as a goal we help build knowledge in clients organizations, to let them understand and improve their processes and than use it to solve current problems as well as to avoid them in the future. Focusing on effectiveness and understanding needs of our partners we always try to prepare solutions appropriate to their problems, challenges and business needs.... one goal - Operational Excellence We help creating cultural changes at all levels of the organization, which are reflected in the financial result of the company. 2 3

3 We are practitioners Verified way of working OpEx Group consultants: Real experts: they possess practical experience (production, R&D department, transactional processes) in various branches of business - they are acquainted with success factors and obstacles in process of change. They are highest class specialists in analysis based on data and facts and in managing improvement processes. They are pragmatic, set on results and effective actions. Active cooperation, continuous support and coaching are an integral part of our projects. Our consultants are in constant contact with you, and quickly respond to any questions or problems. We base on verified process of delivering measurable results Business structure Business structure Doradztwo 48% structureb y processes We achieve measurable results Szkolenia dedykowane 32% Przetwórstwo tworzyw 17% Szkolenia otwarte 20% 13% Customer Structureb y Industry Malowanie proszkowe Odlewnictwo 12% 12% Home Aplience FMCG IEE Packaging other Electronics 7% 7% 4% 4% 4% 15% 15% 44% R&D Obróbka Skrawaniem Spienianie Procesy transakcyjne 2% 4% 11% 10% 10% 9% 4 5

4 Leadership & Management Transactional processes Condition of the company depends directly on attitude of management personnel. Management of transformation is in reality transformation of management system. Managers can not learn only by experience. Hard work also does not guarantee the success. Ground of transformation should be the System of Profound Knowledge suggested by W. Edwards Deming in form of 14 points of management. We will build solid foundations to improve productivity and quality. Our service: Program of managerial competence development, modern leadership comprehensive coaching program. Building long-term strategy of the company on ground of system thinking. Program of employees evaluation and development. Program of development and evaluation of companies talents. Building an effective systems of team work. Management based on facts designing and implementation of gathering, analyzing and managing essential, business characteristics system. Philosophy of continuous improvement should be realized not only in productive area but also in area of transactional processes using properly adjusted tools. In processes in which result is service, exists countless possibilities of increasing the productivity. Those processes needs continuous improvement same as in production sector. Ineffectiveness in organization of service increase costs, decrease quality and clients satisfaction. As further errors and defects goes as higher the cost of it s repairing will be. Based on methods and principles of continuous improvement we identify optimisational potential and exact conceptions of enforcing in quick and explicit way. We will organize a clear and efficient transactional processes. Our service: Defining and implementing quality measurement system (clients satisfaction). Process reengineering stable processes with short time of transition, elimination of errors and defects in the upstream. Reduction of service delivery costs analyzing and optimizing cost structure. Concept and introducing of problem solving system in transactional area. KAIZEN WEEK for variation in service processes area. Defining and implementing system of management of business indexes. LEADERSHIP & MANAGEMENT Due to assimilation and introduction of System of Profound Knowledge, your company will attain level of continuous and balanced growth, which is ground for achieving competitive advantage. TRANSACTIONAL PROCESSES LEADERSHIP & MANAGEMENT Increasing productivity of processes shortening time of realization, increasing quality of service and as a result clients satisfaction. Effective and systematized solving of current problems and shortening reaction time for appearing difficulties. Increase of productivity, optimization of using resources, reduction of total cost of delivering the service. 6 7

5 Production processes Purchasing Traditional glance on productivity, a specially in production circles, is based on fulfilling assumed plan and comparing the results to specifications, which separates products on good and bad. In opposition to this approach we propose work on reduction of variation, which exists in every process and it s influence on costs and quality of produced article is usually underestimated or even ignored. We will reduce variation of production processes. We will also raise the level of quality and productivity. Our services: Concept and introduction of problem solving system in production area. KAIZEN WEEK for variation. Definition and implementation of system of managing business indexes on Shopfloor level. Implementation of Statistical Proces Control methodology. Lean system of managing laboratories and measurements, managing measuring systems, defining and evaluation of measurement systems. Reactionary programs in every production area (Problem Solving): reduction of errors, complaints. Optimizing programs: reduction of costs, optimization of processes parameters, increasing capability and productivity. Engineers development program. Supplier is a part of the system and has direct influence on quality and total cost of final product or service. That s why, it s hard to ignore him in subject of improving productivity and decreasing expenses. Long-term relation with supplier and joined work on increasing level of quality, productivity and lowering the total cost, requires knowledge of continuous improvement methodology. Client needs proper tools to choose and evaluate suppliers. Client as well as a supplier should also posses knowledge allowing them to solve current problems in effective way and to prevent them from appearing in the future. We wil find potential savings in purchasing Our services: Optimization (cost and delivery date) of materials purchase process. Process of qualification and evaluation of potential suppliers. Evaluation and audit of current suppliers. Establishing rules of in-entering inspection (evaluation and qualification of suppliers). Complex programs of suppliers progress (from solving problems to continuous improvement). PRODUCTION Optimization of production processes: costs, quality, capacity. Management based on facts. Effective and systematized solving of current problems. Shortening time of reaction on appearing problems. Reduction of clients complains. Reduction of absences, improving level of quality in every production area. Productivity growth, optimization of using up resources. PURCHASING Your profit: Stable network of suppliers and increased level of reliability and quality of delivery. Continuous improvement of suppliers process will positively infect quality, productivity and total cost of product or service offered by you. 8 9

6 Product and process development OpEx Six Sigma program About 70 % of total cost of generating the product is determined by decisions made in designing stage. This is when the competitive advantage creates. All the product s characteristics, from functionality, quality, and reliability to easiness of making are, on this stage, embedded into a product. Proper knowledge used in designing is a way to achieve results above the average. Our consultants will help create a competitive advantage (cost and quality) at the design stage of the product Our service: Analysis and searching for potential possibilities of decreasing total cost of product (design, material, process of making). Optimization of current designing solutions: Design for Value (Design for Assembly, Design for Manufacturing, Design for Serviceability, Value Engineering). Project optimization considering costs of making: Design for Variation. Project optimization considering using by user: Robust Design. Designing reliability and durability tests. Optimization of designing process (quality, time and cost of designing process). Engineers and constructors development program. Only organizations possessing ability to learn are able to achieve and retain competitive advantage. OpEx is continuous improvement based on verified methodology of achieving and using knowledge of processes and products. To achieve final success is mainly needed : Involvement and assistance from managing personnel on every level of organization. Choosing and detailed defining proper projects, which will have direct outcome in companies financial result. Proper adjustment of employees abilities and their position in organization to levels of training. Opera onal Excellence SIX SIGMA PROGRAM We create cultural changes at all levels of the organization, which are reflected in the financial result of the company. Our service Typical elements of comprehensive offer includes: Analysis of clients needs. Creation of structure and organizational culture development of managing personnel, creating culture of solving problems. Bespoke trainings and workshops for every organizational level and consultancy during first projects. Building internal competence of continuous growth in clients organization. PROCESS AND PRODUCT DEVELOPMENT Simplified construction of designed products allows to decrease total cost of making (production of components and installation) keeping all required functionality and highest level of quality. Embedding quality in product while designing, allows to avoid problems during process of making and on every next stage of product s existing. Analyses of clients needs Main goal of this stage is linking fundamental business goals of organization and managing personnel with properly defined projects. Evaluation of initial condition helps us understand needs and expectations of our client. It ensures, that OpEx Group will support business goals of organization in most effective way. Creating of structure and organizational culture One of main factors of success of implementation of continuous improvement program is understanding it by managing personnel. Regardless of which strategy of organizational changes implementation will be chosen, highest management as well as managers of medium level must be aware of their role and responsibility on whole process. We offer trainings for highest management as well as for managers of medium level, who will be directly responsible for supporting work in Black Belt and Green Belt projects and for choosing appropriate candidates for the program

7 OpEx Six Sigma program OpEx Six Sigma program Training for highest management The goal of training for highest management is to provide constant assistance for continuous improvement. Training includes review of main concepts, manner of measuring effectiveness of project works, division of roles of managers and employees participating directly in implementing OpEx Six Sigma, examples of typical projects, most frequent problems, profits from implementing program. Bespoke trainings and workshops for every level of organization Work in projects Work in projects is integral part of trainings. Perfect situation is when all the projects are closely linked with the most important business goals of the company and are assisted by highest management and medium level management personnel. Largest power of well defined and assisted projects is possibility of watching on example of own work, power of OpEx Six Sigma program and immediate return of investment in it. Training: management of OpEx Six Sigma Projects Involvement of medium level management personnel is a basic factor of success in introducing cultural changes in whole organization. Training provides full review of tools, which will be used during implementation of continuous improvement philosophy. During workshops we discuss issues related to behavior of medium level management personnel and their role in maintaining long-term profits from new knowledge. Building internal qualifications of continuous growth Education of internal specialists, closing first big Six Sigma projects and building internal structure of OpEx Six Sigma program is a beginning of exciting path to continuous improvement. Trainings: Operational Excellence Six Sigma Black Belt and Green Belt Green Belt s and Black Belt s are using their skills to deepen their current knowledge about process and production. By working in projects they are capable not only of improving existing processes but also of elaborating new ones in the way that will make results delivered by them same as business goals of organization. OpEx Six Sigma Black Belt is a advanced level training, which allows not only to work in complex independent projects but also ultimately to train the Green Belts. Candidates for future Black Belt s are people who posses large technical knowledge, openness for new challenges and potential to be leaders of changes in the organization. Thematic trainings This kind of courses are not designed to replace Green Belt and Black Belt Trainings. Their goal is to deepen or develop skills of particular group of employees. For example group of controllers of quality of training including thematic of Measurement System Evaluation The goal is to point out more effective methods of daily work. Work in optimisation projects allows immediate return of investment in OpEx Six Sigma program Optimisation of production processes: cost, quality, efficiency. Continuous improvement of KPI s, stability and predictability over time. Effective and systematic solving of current problems. Reduction of response time to emerging issues. Reduction of customer complaints and defects, increase of the level of quality in all areas - more effective problem solving. Greater commitment and motivation of the entire staff, increase of the competence of managers and engineers

8 OpExBooks.pl OpExBooks.pl publishing series Publishing house Management Excellence OpExBooks.pl was founded in 2011 in response to the needs of the participants of our training courses and workshops. Despite many publications available in Polish, there are still large gaps, especially in the areas of continuous improvement and analytical use of statistical methods to improve the quality and productivity. Books We are practitioners. Every day, we use the knowledge that chosen by us authors provide in their books. We had a chance to learn from the best, and one of the forms of gaining knowledge is reading the indicated literature. It s not about the latest bestsellers, but carefully selected books that bring the reader practical knowledge. Lean Manufacturing series Quality policy We attach great importance to both the content and appearance of our books. All items are developed by experienced translators, editors, graphic designers and consultants. Based on their skills and professionalism, we prepare and publish books on the highest level. Efficient distribution All presented items are available, and their shipping is done within 48 hours of placing an order. Delivery time depends only on the form of delivery that you choose. To place an order visit our website: Shopfloor series Phone: kontakt@opexbooks.pl 14 15

9 Your partner on the road to Operational Excellence PRODUCT & PROCESS DEVELOPMENT TRANSACTIONAL PROCESSES LEADERSHIP & MANAGEMENT PURCHASING PRODUCTION Opera onal Excellence SIX SIGMA PROGRAM Academy and Consulting Internet Bookstore OpEx Group ul. Sycowska 44; Wrocław Phone: ,