Incident Management Guidelines and Standards (IMGS)

Transcription

1 Incident Management Guidelines and Standards (IMGS)

2 Foreword The Incident Management Guidelines & Standards (IMGS) outlines how the Town of Castle Rock and other Douglas County public safety agencies implement life and property saving actions when a major disaster or emergency challenges our ability to respond effectively to save lives, protect public health, safety, and property, and restore communities. The IMGS describes the policies, planning assumptions, concept of operations, response and recovery actions, and responsibilities of Town of Castle Rock departments and other Douglas County agencies that guide operations following a major disaster or emergency. The original name of this document has been changed from the Emergency Operations Plan (EOP) to acknowledge the improved level of commitment to emergency response actions in the Town of Castle Rock. This concept has proved to be an effective framework for coordinating delivery of emergency service to the people of the Town of Castle Rock. Since it was issued in 1999, Town of Castle Rock departments and other Douglas County agencies have demonstrated that they can work together to achieve the common goal of efficient, timely, and consistent emergency and disaster response and recovery. This first edition of the IMGS incorporates the changes published to the plan since 1999, ensures consistency with current policy guidance, integrates recovery and mitigation functions into the response structure, and describes relationships to other emergency operations plans. With the creation of the United States Department of Homeland Security as well as State Homeland Security Agencies, numerous planning, intelligence, and response documents have been generated that now guide local, county, and state governments actions. As these and future documents are released, they will be incorporated into the IMGS as needed. While these documents are not micro-level plans that tell first responders or public officials how to do their work and execute their missions, they identify core capabilities we want to possess as a Nation 1 and it is the Town s intent to comply to the best of our ability. 1 National Preparedness Guidance, US Department of Homeland Security, April 27, 2005 Revised Page 1

3 Record of Changes Change Number Date Subject Page Number(s) Revised Page 2

4 IMGS at a glance What is it? Signed agreement among the Town of Castle Rock, Douglas County Government, municipalities, and public safety agencies: Provides the mechanism for coordinating delivery of emergency assistance and resources during a major disaster or emergency Supports implementation of statutory authorities Supplements other municipal and special district emergency operations plans developed to address specific hazards When is it implemented? In anticipation of a significant event likely to result in a county wide emergency In response to an actual event requiring a declaration of a major disaster or emergency What resources can be deployed? Specialized teams for damage assessment, incident management, emergency communications, medical assistance and support, search and rescue, emergency power, public information, etc. Equipment and supplies such as mobile kitchens, water purification units, portable toilets, showers, tents, etc. Facilities including an Emergency Operations Center, Command Posts, staging areas, etc. What types of assistance are available? To deliver immediate relief: Initial response resources, including food, water, firefighting, law enforcement Emergency services to clear debris, open critical transportation routes, provide shelter and feeding Revised Page 3

5 To speed a return to normal conditions and reduce damage from future occurrences: Provide information on how to repair or replace damaged housing and personal property Access grants, loans and financial assistance to repair or replace roads and public buildings, incorporating to the extent practical hazard reduction structural and nonstructural measures Technical assistance to identify and implement mitigation opportunities to reduce future losses Other assistance, including crisis counseling, health protection measures Revised Page 4

6 Letter of Agreement The Incident Management Standards Guidelines for the Town of Castle Rock (IMGS) describes the mechanism and structure by which the Town of Castle Rock mobilizes resources and conducts activities to address the consequences of any major disaster or emergency to save lives, protect public health, safety, and property, alleviate damage and hardship, and reduce future vulnerability. By signing this letter of agreement, the Town of Castle Rock, Douglas County, and other listed agencies commit to: Support the IMGS concept of operations and carry out their assigned functional responsibilities to ensure the orderly, timely delivery of emergency assistance Cooperate with the Emergency Manager of the Town of Castle Rock to provide effective oversight of disaster operations Make maximum use of existing authorities, organizations, resources, systems, and programs to reduce emergency response costs Form partnerships with counterpart County and State agencies, voluntary disaster relief organizations, and the private sector to take advantage of all existing resources Continue to develop and refine emergency services activities to maintain necessary operational capabilities Revised Page 5

7 Signatories to the Town of Castle Rock IMGS Douglas County Douglas County Douglas County Board of County Sheriffs Office Coroner s Office Commissioners Douglas County Douglas County Douglas County Human Services Search and Rescue School District Douglas County Douglas County Tri-County Health Emergency Services Public Works Department Revised Page 6

8 Table of Contents Preface Foreword 1 Record of Changes 2 IMGS at a glance 3 Letter of Agreement 5 Signatories to the IMGS for Town of Castle Rock and Agencies 6 Table of Contents Table of Contents 7 Basic Plan 1. Introduction 10 A. Purpose 10 B. Scope 10 C. Organization of the IMGS 11 D. Revision Policy 11 A. Authorities Town of Castle Rock Synopsis 13 A. Geography 13 B. Current Population 13 C. Projected Growth Rate 13 D. Emergency Services in the Town of Castle Rock Planning Considerations 14 A. Situations 14 B. Planning Assumptions Concept of Operations Continuity of Government 17 A. Lines of Succession Town of Castle Rock Responsibilities 18 A. Town Council and Town Manager 18 B. Finance 18 C. Information Technology Division 18 D. Town Clerk 19 E. Town Attorney 19 F. Town Manager s Office 19 G. Fire and Rescue 19 Revised Page 7

9 H. Public Works 20 I. Police 20 J. Development Services 20 K. Utilities 21 L. Parks, Recreation, and Public Facilities 21 M. Human Resources 21 N. Communications Other Agency Responsibilities 22 A. Fire Protection Districts and Departments 22 B. Douglas County Coroner 22 C. Douglas County School District 22 D. Douglas County Health and Human Services 22 E. Tri-County Health Department 22 F. Public Utilities 23 G. Local Clergy 23 H. ARES/RACES District I. American Red Cross 23 J. Salvation Army 24 K. Douglas County Search & Rescue Team, Inc. (DCSAR) 24 L. Civil Air Patrol Hazard Analysis 25 Incident Management 1. National Incident Management System (NIMS) Interagency Coordination & Cooperation 29 Integration of Response, Recovery and Mitigation Actions Agreements Douglas County Mutual-Aid Agreement Annual Operating Plan Douglas County Wildfire Protection Agreement Emergency Fire Fund and Douglas County Douglas/Arapahoe County s IGA-Hazardous Materials Board of Arapahoe/Douglas Counties Douglas County Search and Rescue and Douglas County Sheriff Search & Rescue Organizations and U.S. Air Force Douglas County Incident Management Team (IMT) Delegation of Authority 34 Revised Page 8

10 6. Multi-Agency Coordination Group (MAC) Emergency Operation Centers (EOCs) 35 A. Town of Castle Rock 35 B. Douglas County 35 C. State of Colorado Emergency and Disaster Declaration 35 A. State of Emergency 35 B. Local Disaster Declaration Incident Types 36 Functions Ground Support 37 Public Works 40 Wildland Firefighting 43 Information, Planning & Damage Assessment 48 Shelters & Mass Care 50 Resource Support 54 Law Enforcement 58 Hazardous Materials 60 Financial Management 62 Animal Protection 64 Reference Material Town of Castle Rock Resolution , A Resolution Adopting the National Incident Management System Incident Command System Forms ( , 209, 211, 213, 214, 215, 217, 218, 220, 221, 260) Animal Protection Forms Delegation of Authority Form Revised Page 9

11 Basic Plan 1. Introduction A. Purpose The Town of Castle Rock Incident Management Guidelines & Standards (IMGS) establishes a process and structure for the systematic, coordinated, and effective delivery of public safety services to address the consequences of any major disaster or emergency in the Town of Castle Rock. The IMGS: 1. Sets forth fundamental policies, planning assumptions, a concept of operations, response and recovery actions, and department and agency responsibilities, 2. Describes the process and methodology for implementing and managing recovery and mitigation programs and support/technical services, 3. Addresses linkages to other emergency operations plans developed for specific incidents, 4. Provides a focus for interagency and intergovernmental emergency preparedness, planning, training, exercising, coordination, and information exchange; and 5. Serves as the foundation for the development of detailed supplemental plans and procedures to implement response and recovery activities rapidly and efficiently. It will not detail operating policies for specific departments, agencies, or organizations, nor will it replace a list of resources or contain information that is specific to any one department or organization. B. Scope 1. The IMGS concepts apply to a major disaster or emergency which includes a natural catastrophe, fire, flood, or human-caused event, or any other occasion or instance for which the Town of Castle Rock Town Council or the Designated Emergency Manager determines that is needed to supplement State, County, and local efforts and capabilities. 2. The IMGS covers the full range of complex and constantly changing requirements for an emergency or disaster: saving lives, protecting property, meeting basic human needs (response), restoring the disaster-affected area (recovery), and reducing vulnerability to future disasters (mitigation). The IMGS does not specifically address longterm reconstruction and redevelopment. 3. The IMGS applies to all signatory departments and agencies that may be tasked to provide assistance in a major disaster or emergency. Revised Page 10

12 C. Organization of the IMGS The IMGS consists of the following sections: 1. The Basic Plan presents the authorities, planning assumptions, concept of operations, responsibilities, and hazard analysis for emergencies and disasters in the Town of Castle Rock. 2. Incident Management describes the processes and agreements under which the Town of Castle Rock shall respond to all incidents. This section includes a description of the National Incident Management System upon which the Incident Management Guidelines and Standards is based. Also included are the various agreements the Town of Castle Rock has with other agencies, Douglas County and municipalities, management resources, emergency operation center descriptions, and emergency declaration processes. 3. Functions describe the mission, policies, concept of operations, and responsibilities of the primary and support agencies involved in the implementation of key response functions such as Ground Support, Public Works, Firefighting, Information and Planning, Mass Care, Resource Support, Law Enforcement, and Hazardous Materials. 4. Reference Materials include all ICS forms used to develop situation reports, incident action plans, and other necessary tracking documents. Additionally, this section provides documentation forms for the Animal Protection function and Delegation of Authority. D. Revisions The Town of Castle Rock Fire and Rescue Department, Operations Division, will be responsible for updating the IMGS as changes or additions are needed. When applicable, only the section or page needing revision will be changed. For the purpose of reference to changes, note the record of changes on page Policy A. Authorities This IMGS has been published under the authority and direction of the following local, State, and Federal laws and regulations. 1. Local Town of Castle Rock Ordinance 99-59, An Ordinance Adding Chapter 2.30 to the Castle Rock Municipal Code Regarding Local Disaster Emergencies Town of Castle Rock Municipal Code Title 2, Chapter 30, Local Disaster Emergency Town of Castle Rock Municipal Code Title 8, Chapter 2, Hazardous Materials Incidents Emergency Response Authority Revised Page 11

13 Douglas County Incident Management Guidelines and Standards, June State Title 24, Article 32, Part 2101 et. seq., Colorado Revised Statutes, as amended entitled the Colorado Disaster Emergency Act of Title 25, Article 32, Part 101 et. seq., Colorado Revised Statutes; entitled the Radiation Control Act. Article IV, Constitution of the State of Colorado; entitled the Executive Department. State of Colorado Emergency Operations Plan, April Executive Order, D establishing the Colorado Incident Command System Board. 3. Federal Title VI of PL , as amended by Public Law , The Robert T. Stafford Disaster Relief and Emergency Assistance Act Guide for All-Hazard Emergency Operations Planning. State and Local Guide (SLG) 101, Federal Emergency Management Agency, September Homeland Security Presidential Directive/HSPD 5, The White House, February Homeland Security Presidential Directive/HSPD 8, The White House, December Target Capabilities List Version 1.0, US Department of Homeland Security, January Interim National Infrastructure Plan, US Department of Homeland Security, February National Preparedness Guidance, US Department of Homeland Security, April National Preparedness Goal, US Department of Homeland Security, May Revised Page 12

14 3. Town Synopsis A. Geography The Town of Castle Rock s land area covers approximately 33 square miles and includes numerous parks, trails, and open space areas. B. Current Population Population figures for the Town Of Castle Rock as of 07/01/ ,709 C. Projected Growth Rate Through the four years from , the Town of Castle Rock grew at a rate of 56.9%. Using U.S. Census Bureau estimates, provided by Development Services, the Town of Castle Rock is expected to achieve a population of 72,554 by the year D. Emergency Services in the Town of Castle Rock Emergency Medical Service Ambulance service is currently being provided by the Fire and Rescue Department, with backup provided by other fire departments as well as private ambulance companies. Fire Protection Services The Fire and Rescue Department serves the structural and wildland/urban interface fire protection needs of the Town of Castle Rock residents and business owners. In addition to fire suppression, the Department offers emergency medical services, hazardous materials response, and fire prevention advice for fire and life safety. The Department also provides service to the Castle Rock Fire Protection District in unincorporated Douglas County. Law Enforcement Law enforcement is provided by the Castle Rock Police Department. The Police Department employs several special teams including: Emergency Response Team (ERT) and a Canine Unit. Hazardous Material Spill Response Spills of hazardous or toxic materials are handled jointly by the Fire and Rescue Department and the Douglas County Sheriff s Office. As the Designated Emergency Response Authority (DERA) for all of the Town of Castle Rock, the Fire and Rescue Department has an IGA with the Regional Hazardous Materials Board of Arapahoe/Douglas Counties (RHMBADC) for response to hazardous materials incidents. Search and Rescue Search and rescue services throughout the Town are provided by the Fire and Rescue and Police Departments, and are augmented by the Douglas County Revised Page 13

15 Search & Rescue Team, Inc. (DCSAR). A non-profit organization sponsored by the Douglas County Sheriff s Office, DCSAR employs skilled individuals for wilderness search and rescue, technical rescue, searches for missing persons, public evacuation assistance, evidence search teams, and disaster assistance. Downed and missing aircraft are located by the U.S. Air Force civilian contingency Civil Air Patrol (CAP). At the point that the downed aircraft is located, the CAP is stood down and the mission becomes the primary responsibility of the Fire and Rescue and Police Departments. Urban Search & Rescue Urban Search and Rescue at a basic level is provided by the Fire and Rescue Department. For large-scale incidents, USAR is provided by the State of Colorado Task Force 1. Water Rescue South Metro Fire Rescue and West Metro Fire Protection District, as part of the Metro Dive Team, have specialized water rescue teams that are available 24 hours a day. In addition, other teams throughout the State of Colorado are available to respond to mutual aid requests from either of these two teams. Douglas County dispatch has specialized run cards to alert these teams of a water emergency in the Town of Castle Rock. 4. Planning Considerations A. Situations The State of Colorado has rated the Town of Castle Rock as vulnerable to the following natural and technological events that cause a disaster: Aircraft Accident Drought Flash Flooding Hazardous Materials Release Mass Casualty Incident Railroad Accident Severe Weather Terrorism Tornadoes Utility Service Failure Wildland Fire Winter Storm B. Planning Assumptions 1. A major disaster or emergency will cause numerous fatalities and injuries, property loss, disruption of normal life-support systems, and will have an impact on the regional economic, physical, and social infrastructures. Revised Page 14

16 2. The extent of casualties and damage will reflect factors such as the time of occurrence, severity of impact, weather conditions, population density, building construction, and the possible triggering of secondary events, such as fires and floods. 3. The large number of casualties, heavy damage to buildings and basic infrastructure, and disruption of essential public services will overwhelm the capabilities of the Town and surrounding local and County governments to meet the needs of the situation, and the Town Council will declare a major disaster or emergency. 4. Departments and agencies will need to respond on short notice to provide timely and effective assistance. 5. The Town of Castle Rock recognizes that it is vulnerable to manmade and natural disasters. The potential damage that may be caused by a disaster increases proportionately with population. 6. A major emergency or disaster will overwhelm the capabilities of the Town of Castle Rock to provide prompt and effective emergency response and recovery. Resources in the Town will be unavailable or in short supply, and additional resources may be needed from the County, State, or Federal governments. 7. Transportation infrastructure will be damaged and transportation disrupted. Emergency responders may have difficulty in reaching people needing help, and evacuation routes may cause traffic backups, slowing egress from damaged areas. The movement of emergency supplies may be impeded. 8. The Town of Castle Rock, Douglas County Government, cities and towns, and special districts will provide assistance and support to each other, within their ability, and will cooperate to ensure coordinated emergency operations at all times. 9. Damage to commercial telecommunications facilities may be experienced, slowing dissemination of information and reporting of persons needing help. 10. Public safety communications may be limited or not available. 11. Homes, businesses, public buildings, antenna sites, and other critical facilities may be damaged or destroyed. Public utilities will be damaged and either completely or partially inoperable. 12. Emergency response personnel may also be victims of the emergency, thus preventing them from performing their assigned emergency duties. 13. Many victims may be forced from their homes and large numbers of dead and injured may exist. Emergency medical services and transport ambulances may be in short supply. Medical and health care facilities that do remain open may be overwhelmed with medical care requests. 14. Damage to fixed facilities that generate or use hazardous or toxic chemicals could result in the release of these hazardous materials into the environment. 15. Restaurants and grocery stores may not be able to supply food. Additionally, basic necessities, such as medicines, may be in short supply. Revised Page 15

17 16. Volunteers may come from other areas to help, causing problems with accountability. Donated goods not presently needed may be dropped off. 17. Businesses in the Town of Castle Rock may have difficulty remaining open or providing paychecks to their employees. 18. Effective emergency operations require periodic training and exercising of all potentially involved personnel and agencies. 5. Concept of Operations A. General 1. Local agencies and citizens will be the first to be notified and respond to an emergency should it occur suddenly. Events that develop more slowly should allow for alerting of emergency personnel, plan development, and public warning. In either case, local emergency responders will receive reports of damage or injury and will respond. As resources begin to deplete and the situation is recognized to be one that could be disastrous, Town and county officials will become involved. At that time, the Multi- Agency Coordination Group (MAC Group) shall confer and determine what special provisions need to be made or what special action needs to be taken. At this point, the need for the Emergency Operations Center (EOC) will be considered. The MAC Group and/or Fire Chief is responsible for making the decision whether to open the EOC. The command post will continue to operate from the field under the National Incident Management System (NIMS). 2. Every emergency incident that occurs in the Town of Castle Rock will utilize the Incident Command System (ICS) during response and recovery activities. It is this system that provides the framework for management of personnel and resources that most effectively allows emergency response organizations to help those in need, avoid overcommitting or under-committing resources, and manage costs and liabilities associated with emergencies. 3. The IMGS employs a multi-agency operational structure that uses the principles of the Incident Command System (ICS). ICS can be used in any size or type of disaster to manage response personnel, facilities, and equipment. ICS principles include use of common terminology, modular organization, integrated communications, unified command structure, action planning, manageable span-of-control, pre-designated facilities, and comprehensive resource management. The basic functional sections of ICS (e.g., operations, logistics) can be expanded or contracted to meet requirements as an event progresses. Revised Page 16

18 6. Continuity of Government The Town of Castle Rock will continue to serve under civil political leadership in times of disaster or crisis. Elected leaders, appointed officials, and employees shall continue to serve in the same general capacity they serve in under nonemergency, routine conditions. A. Lines of Succession The following lines of succession shall be observed in the event that a key official is unavailable to perform the duties of the office. Mayor, Town Council 1. Mayor Pro Tem 2. Senior Council Member Fire Chief 1. Division Chief, Support Services 2. Division Chief, Operations 3. Division Chief, Training Town Clerk 1. Deputy Town Clerk 2. Records Technician Police Chief 1. Captain 2. Lieutenant, Support Services 3. Lieutenant, Patrol Organizational Services 1. Assistant Town Manager 2. Human Resources Director 3. Chief Technology Officer 4. Revenue Collection Specialist 5. Controller Utilities Director 1. Assistant Director 2. Utilities Manager Town Manager 1. Assistant Town Manager 2. Police Chief Town Attorney 1. Deputy Town Attorney 2. Legal Assistant Finance Director 1. Assistant Finance Director 2. Accountant Development Services Director 1. Deputy Director 2. Development Services Manager 3. Chief Building Official Public Works Director 1. Assistant Director 2. Operations Manager 3. Streets Superintendent Municipal Courts 1. Court Administrator 2. Municipal Judge Parks, Recreation, and Public Properties 1. Parks and Rec Director 2. Assistant Director Revised Page 17

19 7. Town of Castle Rock Responsibilities Regardless of the management framework utilized and the individual tasks assigned, the following activities are the basic, underlying responsibilities assigned to Town departments or executive offices. Each listed department is tasked to accomplish, to the best of their ability, the assigned responsibilities. A. Town Council and Town Manager 1. Oversee implementation of the Town IMGS and establish liaison relationships with other local, state, and federal agencies. 2. Evaluate the need for and issue an official state of emergency when necessary. 3. Evaluate Town-wide disaster impact and make recommendations for a local Disaster Declaration to be declared. 4. Establish fiscal policies concerning the expenditure, allocation, and documentation of public funds for emergency situations. 5. Monitor Town financial status to ensure that emergency operations do not deplete funding for critical Town services. 6. Re-appropriate or reallocate current budgets, or appropriates reserves for emergency expenditures. B. Finance Department 1. Establish and maintain an incident related financial record keeping system. 2. Oversee the Town s financial status and report to Council. 3. Provide personnel to staff the Finance Section, including Finance Section Chief and other staff positions required for the Finance Section to operate. 4. Assist with negotiations that obligate the Town to financial expenditure. 5. Monitor Town cash flow. 6. Assist with determining emergency funding strategies. 7. As necessary, accelerate revenue deposits and warrant processing to support cash flow management. 8. Oversee the selling of investments, if necessary, to provide for emergency funds. C. Information Technology Division 1. Provide computer hardware, software, network access, and troubleshooting to emergency personnel. 2. Provide voice systems communication access and troubleshooting to emergency personnel. 3. Implement service restoration priority plan for Town systems. 4. Assist with accessing information stored in electronic computer format. 5. Ensure the safety and security of all electronic data stored on Town owned network servers. 6. Through GIS, provide maps and other resources as needed. Revised Page 18

20 D. Town Clerk s Office 1. Ensure safekeeping of essential and vital records. 2. Conduct elections, if needed. 3. Establish recording operations. 4. Provide Clerk to the Council. E. Town Attorney 1. Assist with the negotiation and drafting of emergency contracts, memoranda of understanding, and intergovernmental agreements. 2. Drafts emergency or interim ordinances, resolutions, or regulations required to facilitate emergency operations. 3. Provide legal advice where appropriate. 4. Coordinate claims for workers compensation. F. Town Manager s Office 1. Assist the Town Council with their responsibilities. 2. Evaluate emergency procedures to determine feasibility and consequences. 3. Manage the procurement and contract of equipment, supplies, and services that are not available through normal Town resources. 4. Assist in the compilation, preparation, and presentation of supporting documentation of Town requests for state and federal disaster declarations and assistance. 5. Coordinate the placement of personnel for the most effective work assignments throughout the emergency response and recovery framework. Manage the hiring of temporary personnel and contractual personnel service. G. Fire and Rescue Department 1. Provide emergency services as required. 2. Serve as an advisor to the MAC Group on implementation of the IMGS and Incident Command System framework. 3. Coordinate all requests for state & federal assistance. (See Resource Support Function) 4. Activate the EOC at the discretion of the Town Manager and/or MAC Group and coordinate its operation. 5. Assist with the coordination between the Emergency Operations Center personnel and support agencies. 6. Keep the Town Manager and Town Council apprised of the overall readiness of the Town to respond to all types of emergencies. 7. Conduct and coordinate exercises and training for emergencies to maintain and improve the general readiness and capability of Town s response organization. 8. Distribute and maintain the Town s Incident Management Standards & Guidelines. 9. Assist coordination from the Incident Command Post. Revised Page 19

21 10. Function as the hazardous materials release Designated Emergency Response Authority. H. Public Works 1. Maintain and repair road systems within the Town. 2. Mark and identify dangerous public areas in conjunction with the Police Department. 3. Oversee the removal of debris to permit emergency rescue and emergency vehicle access. 4. Assist with damage assessment information gathering. 5. Assist with emergency repairs to public buildings and other essential facilities. 6. Assist with the temporary restoration or supply of utility services to Town buildings or facilities during emergency conditions when technically able. 7. Assist with the procurement of potable water supplies and temporary toilets for emergency personnel. 8. Arrange for and activate fueling, maintenance, and repair of Town vehicles and equipment. 9. During extended duration emergency incidents, assist emergency providers with fueling and maintenance of their vehicles, consistent with available resources. I. Police Department 1. Serve on the MAC Group and coordinate all law enforcement matters between the County, state, municipal, and federal law enforcement organizations. 2. Establish and maintain law and order within incorporated areas of the Town. 3. Utilize appropriate measures available to warn the public, government officials, and emergency personnel of potentially threatening or actual emergencies. Initiate emergency contact and call out of emergency personnel. 4. Provide response agencies with the necessary communications dispatching. 5. Oversee all search and rescue activities. 6. Establish traffic control and traffic coordination with other law enforcement agencies and Public Works. 7. Coordinate the evacuation of threatened or damaged areas. 8. Provide assistance to other municipal police departments and Douglas County Sheriffs Office when needed. 9. Provide counseling to victims through Victim s Assistance program. 10. Provide special teams assistance; i.e. SWAT, Canine. J. Development Services 1. Lead the Town damage assessment collection effort. 2. Condemn and identify structurally unsafe buildings. Revised Page 20

22 3. Inspect the repair and rebuilding of disaster-damaged buildings. K. Utilities Department 1. Maintain and repair water and sewer service lines and facilities. 2. Restore water and sewer service in a timely and efficient manner. 2. Advise on water quality and precautions to public if needed. 3. Coordinate the delivery of potable water from outside sources if needed. L. Parks, Recreation, and Public Properties 1. Assist Public Works with marking and identifying dangerous public areas in conjunction with the Police Department. 2. Assist with the removal of debris to permit emergency rescue and emergency vehicle access. 3. Assist with damage assessment information gathering. 4. Assist with emergency repairs to public buildings and other essential facilities. 5. Assist with the temporary restoration or supply of utility services to Town buildings or facilities during emergency conditions when technically able. 6. Assist with the procurement of potable water supplies and temporary toilets for emergency personnel. 7. During extended duration emergency incidents, assist Public Works and emergency providers with fueling and maintenance of their vehicles, consistent with available resources. M. Human Resources 1. Assist with Workers Compensation claims. 2. Assist other Departments and/or Divisions as needed. N. Communications Department 1. Assign a Public Information Officer to manage or staff the Public Information Function. 2. Serve as the information clearinghouse for all public information coming into and going out of the Town. 3. Keep the Incident Commander, Town Manager, and Town Council apprised of all information as related to the event. 4. Implement Crisis Communication Plan. Revised Page 21

23 8. Other Agency Responsibilities A. Fire Protection Districts and Departments 1. Perform all regularly assigned duties relating to the protection of life and property from fire. 2. Provide and direct all emergency medical services, including triage, treatment, and transportation. 3. Provide rescue services from collapse of buildings, trenches, or other damage. 4. Provide a representative to the Emergency Operations Center from the Douglas County Fire Chief s Association, Inc. for overall fire service operations coordination. 5. Participate in Town-wide exercise training activities to promote coordination among agencies. B. Douglas County Coroner 1. Establish and maintain a system for body recovery identification, storage, and transport. 2. Establish and maintain a system for notification of next of kin. 3. Establish and maintain a secure storage facility for collection and release of personal effects or property. 4. Establish necessary morgue facility and processing system for fatalities. C. Douglas County School District RE-1 1. Within the best of the District s ability, ensure the safety and protection of students and faculty. 2. Allow school buildings to be used for shelter activities, coordinate, and assist with the operation of these facilities. 3. Provide buses for evacuation, transportation, or temporary sheltering. 4. Work with the American Red Cross to designate and plan for sheltering activities. D. Douglas County Health and Human Services 1. Advise the Town Council on all social services and citizen welfare matters. 2. Develop and oversee plans and procedures for mass care assistance to the public. 3. Establish and operate family information centers to register incident victims and missing persons to aid in the reunification of families. E. Tri-County Health Department 1. Advise the Town Council on actions to be taken regarding health and medical matters. 2. Assist victims with non-emergency health needs. 3. Identify and prioritize public health and environmental concerns. 4. Work with the Douglas County Department of Health & Human Services to locate and deliver identified health needs. Revised Page 22

24 5. Oversee the provision of medical measures for immunization, sanitation, water purification, and food handling and preparation procedures. 6. Provide technical assistance to response and clean up of hazardous substances releases. 7. Provide technical assistance to response and containment of a biological event. F. Public Utility Companies 1. Within the best of their ability, provide an agency appointed emergency liaison to the Emergency Operations Center when requested. 2. Collect and provide damage assessment information regarding damage to equipment, lines, and facilities. 3. Assist emergency response personnel in shutting down services in areas affected by a disaster to eliminate hazards. 4. Provide service restoration information concerning company provided services. G. Local Clergy 1. Prepare for religious activities or services suitable for displaced persons in shelter environments. 2. Coordinate activities with the Douglas County Department of Health & Human Services. 3. Assist Health & Human Services and Police Department s Victim s Assistance personnel provide grief counseling. 4. Assist with the provision of shelter facilities for displaced citizens. H. ARES/RACES District Coordinate actions with the Police Department Communications Section. 2. Provide emergency communications support for public safety purposes as requested. 3. Provide redundant communications support during communications emergencies. 4. Assist with notifying emergency personnel. 5. Assist with weather spotting and observing potential severe weather threats. 6. Assist American Red Cross to provide communications between shelters and the Emergency Operations Center, and assist with disaster welfare information message traffic. I. American Red Cross 1. Coordinate activities with Fire and Police personnel. 2. Provide disaster relief needs and assist with mass care. 3. Open and manage shelters for displaced persons. 4. Work with logistics section to provide food and beverages to victims. Revised Page 23

25 5. Prepare and plan for sheltering needs throughout the Town, and potentially Douglas County, in conjunction with the Emergency Manager and local officials. J. Salvation Army 1. Coordinate activities with Fire and Police personnel. 2. Work with logistics section to provide food and beverages to emergency workers. K. Douglas County Search & Rescue Team, Inc. (DCSAR) 1. Provide and manage search and rescue operations for missing persons and personal locator beacons. 2. Provide assistance as requested with first-aid medical treatment and rescue. 3. Staff the search & rescue branch of the operations section when needed. 4. Assist law enforcement with traffic control, crowd control, incident searches, evacuation, and information distribution operations. 5. Assist Douglas County Coroner s Office as requested. L. Civil Air Patrol 1. Search for missing aircraft believed to have crashed. 2. Search for and identify emergency locator transmitters activated on aircraft. 3. If requested, assist Douglas County Search & Rescue and other local resources with rescue. Revised Page 24

26 9. Hazard Analysis The Town of Castle Rock is vulnerable to many hazards that have the capability of escalating into a disaster. Although we cannot predicate exactly what may happen or where, it is possible to determine what risks exist and which communities are most likely to be effected by them. Growth, development, and technology present us with an ever-changing world in which situations may develop that we have not previously experienced. Hazard Threat Description and Frequency Aircraft Accident The volume of air traffic over The Town of Castle Rock is high. Small planes, large jetliners, helicopters, and military aircraft pass over the Town daily. The population near any airfield has an increased chance of experiencing an aircraft accident, because landings and take-offs have a high potential for playing a part in an accident. Terrorist Attack Although warfare is not something we actively plan for in the Town due to the increasing threat, the potential for an attack exists in Colorado. Several military installations and the North American Aerospace Defense Command are active and located close to the Town. Threatened Areas All areas All areas Notes Centennial Airport is one of the busiest general aviation airports in the United States. Denver International has holding patterns in Douglas County airspace. Several small private landing strips are located in the eastern and central areas of Douglas County. While the risk of a nuclear attack from another nation has decreased significantly, the risk of an isolated attack by terrorist groups has risen. Revised Page 25

27 Hazard Threat Earthquake Description and Frequency At least four major fault lines exist within Douglas County. The frequency is unpredictable and an earthquake will be unexpected by the majority of the population. Threatened Areas All areas Notes It is possible for any area in the County to feel an earthquake even if the epicenter is not located within Douglas County. The major earthquake faults are located west of Interstate 25. Flash Flood Hazardous Materials Release Fixed Facility During periods of heavy rain, waterways and gulches that are normally dry pose an extreme threat during heavy rains. Residences close to the major drainage basins are especially threatened. Soil saturated by previous storms magnifies the effect of a severe storm capable of producing flash flooding. Businesses may operate 24 hours a day and may expose a risk anytime. Over one hundred businesses in Douglas County have reported hazardous chemical inventories to the Douglas County LEPC. All areas All areas Major drainage basins are: Cherry Creek East Plum Creek West Plum Creek South Platte River Examples of businesses using hazardous materials: Gasoline Stations, Water Treatment Facilities, Pools Revised Page 26

28 Hazard Threat Hazardous Materials Release Highway and Rail Mass Casualty Incident Tornado Description and Frequency Hazardous and toxic chemicals are transported daily through the Town. Radioactive material is scheduled for the near future. Nuclear weapons components have been transported for more than a decade. Roadways in the Town are the greatest threat for a mass casualty incident. High speeds, foul weather, and the sheer volume of vehicles provide the setting for an accident capable of injuring many people. Shopping centers and areas where many people congregate have the potential to injure a high number of people should an incident occur. Typically April through June. However, tornadoes are possible during other months of the year as well. Threatened Areas All areas Interstate 25, Highway 85, Highway 86 Areas primarily East of I-25. Notes I -25 is a designated hazardous materials, radioactive material, and nuclear weapons transport route. Hazardous materials may be transported on any road while being delivered to local businesses. Large scale events held regularly in the Town include: Elephant Rock Ride, ArtFest, International Golf Tournament, Fourth of July celebrations, Douglas County Fair and Rodeo, and other limited term events. While the Town average is less than one per year, Douglas County has averaged over one confirmed tornado each year since Development will increase probability that damage will occur. Revised Page 27

29 Hazard Threat Utility Service Failure Wildland Fire Winter Storm Description and Frequency A reliance on utilities has produced a life safety threat should any services be disrupted. Extended outages cause problems with food storage, communications, warmth, and travel. Disruption of service may include electric utilities, natural gas, and telephone services. The Town experiences wildland fires per year. Most are contained immediately and do not escape initial attack. Periods of low humidity, lack of precipitation, and high winds provide ideal conditions for ignition. Any structure close to wooded or grassy areas is vulnerable to a wildland fire threat. Typically September through April. Heavy snowfall totals may seriously disrupt transportation, communications, and complicate emergency response. Threatened Areas All areas All forested and prairie areas. All areas Notes Television, telephone, and radio outages can cause disruption of communication to warn of other hazards or pass vital information to the public. Successful suppression efforts over the last fifty years have increased the amount of fuel available for ignition. Development in the Wildland Urban Interface has also increased the chances for loss. Although not an annual event, the Town is susceptible to heavy snowfalls. More than 48 of snow has been documented in a single storm. The Town has a long history of extremely heavy snowfall totals. Revised Page 28

30 Incident Management 1. National Incident Management System (NIMS) NIMS establishes common procedures and terminology, a requirement for uniform personnel qualifications, and equipment and communications standards necessary for interoperability and compatibility. The NIMS incorporates best practices for incident management at all levels of government and functional disciplines, and is founded on six major components: Command and Management, Preparedness, Resource Management, Communications and Information, Supporting Technologies, and Ongoing Management and Maintenance. Homeland Security Presidential Directive 5 (HSPD-5) requires all Federal departments and agencies to adopt the NIMS and to use it in their individual domestic incident management and emergency prevention, preparedness, response, recovery, and mitigation programs and activities, as well as in support of those actions taken to assist State, tribal, or local entities. The directive also requires Federal departments and agencies to make adoption of NIMS by State and local organizations a condition for Federal preparedness assistance beginning in FY The Town of Castle Rock Incident Management Guidelines and Standards are based upon the NIMS organization as well as the National Response Plan (NRP). The Town Council passed a resolution in December of 2004 adopting NIMS. 2. Interagency Coordination and Cooperation A. Integration of Response, Recovery, and Mitigation Actions 1. Following a disaster, immediate response operations to save lives, protect property, and meet basic human needs have precedence over recovery and mitigation. However, initial recovery planning should commence at once in tandem with response operations. 2. Mitigation opportunities should be actively considered throughout disaster operations. Decisions made during response and recovery operations can either enhance or hinder subsequent mitigation activities. The urgency to rebuild as soon as possible must be weighed against the longer-term goal of reducing future risk and lessening future impacts. Revised Page 29

31 3. Agreements A. Mutual-Aid Agreements The following is a list of agreements in existence that pertain to the provision of emergency services in Douglas County and that the Town is a party to or relies upon for service. Included is a general and brief summation of each document. This summation is not intended to identify every term and/or condition contained in a document. The document itself must be referred to for legal clarification. 1. Douglas County Mutual Aid Agreement An agreement between: Castle Pines, South Metro Fire Rescue, County of Douglas, Franktown Fire, Jackson 105 Fire, Larkspur Fire, City of Littleton, Mountain Communities Fire, Parker Fire, West Metro Fire, Town of Castle Rock, Trumbull Fire, West Douglas Fire. The above parties agree to provide each other with equipment and personnel assistance if able. The agreement states that each party will bear the cost of providing assistance to each other for up to twelve (12) hours. Each party agrees to assume responsibility for all insurance and liability issues internally within their respective organization. Each party further agrees to utilize the Incident Command System and notify the requesting party as soon as possible regarding the degree of assistance that may or may not be provided. 2. Annual Operating Plan The Annual Fire Operating Plan (AOP) sets forth agreed policies and responsibilities in order to implement cooperative wildfire management in Douglas County among the participating agencies of this agreement. The AOP addresses issues and procedures for fire readiness, wildfire suppression procedures, aviation procedures, fire prevention, fuel management and prescribed fire considerations, and cost reimbursement. The AOP is a working document that is compiled every year. 3. Douglas County Wildfire Protection Agreement This agreement states responsibilities and roles between the fire departments and Douglas County. The signatory fire departments and Douglas County agree to jointly respond to wildland fires that require multiple agency responses. Reimbursement procedures are delineated. 4. Emergency Fire Fund and Douglas County This agreement between the State of Colorado and Douglas County provides for additional monies in the event that Douglas County experiences a large wildland fire on private lands and have need for additional monies. The County agrees to sign an Annual Operating Plan each year and budget annually for the funds necessary to participate in the Emergency Fire Control Fund. 5. Douglas/Arapahoe County s IGA-Hazardous Materials Board of Arapahoe/Douglas Counties The general purpose of this agreement is to create a Hazardous Materials Response Board which shall develop and maintain a two county Revised Page 30

32 hazardous materials response program which shall include providing a training program for participating entities and having available supplemental hazardous response equipment and supplemental trained personnel to operate this equipment in Douglas and Arapahoe Counties. This program is intended to supplement, but not replace, existing hazardous materials response programs in these Counties. This Intergovernmental Agreement provides for the appointment of one member from Douglas County to the Arapahoe County Hazardous Materials Response Board. 6. Douglas County Search & Rescue, Inc. and Douglas County Sheriff This agreement is between the Douglas County Search & Rescue Team, Inc. and the Sheriff of Douglas County. The agreement states: (a) The Sheriff has the ultimate authority for search and rescue activities in Douglas County. (b) The Sheriff may delegate the direction of search and rescue operations to the Douglas County Search & Rescue Team, Inc. (c) The Douglas County Search & Rescue Team, Inc. provides search and rescue activities in Douglas County only at the request and under the control of the Sheriff. (d) When requested for a search and rescue activity, members of the Douglas County Search & Rescue Team, Inc. function as a representative of the Douglas County Sheriff s Office. 7. Search & Rescue Organizations and U.S. Air Force This agreement delineates the agency primarily responsible for specific search and rescue events. Regardless of the type of search and rescue activity, all agencies are notified. The agreement also reiterates the standing authorization for the Colorado Search and Rescue Board to request federal assets on behalf of a county sheriff. The table below identifies some of the activities listed in the agreement. (a) Missing aircraft Responsibility of Civil Air Patrol (b) Missing Person in the County Responsibility of County Sheriff (DCSAR) (c) E.L.T. Responsibility of Civil Air Patrol (d) Personal locator beacon Responsibility of County Sheriff (DCSAR) Revised Page 31