City of St. John's. EMERGENCY Management PLAN

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1 City of St. John's EMERGENCY Management PLAN February 5, 2013

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4 PLAN REVIEWS/REVISION HISTORY Rev. No Revised By Details Date 2

5 Contents Forward... 5 Section I - Introduction... 6 General... 6 Implementation and Authority... 8 Direction and Control Declaration and Termination of State of Emergency Section II Roles and Responsibilities Municipal Control Group SUPPORT STAFF AND AGENCIES Section III Training and Evaluation Definitions Training Exercises Evaluation Section IV Response Sub-Plans for City Departments Diagrams Diagram 1: Sub-plan Design Guide Diagram 2: Chain of Command Diagram 5: Layout of Media Center (Typical Layout) Diagram 6: Mobile Command Post Appendix A: Emergency Alert Procedure Appendix E: Plan Distribution List Appendix F: Summary of Significant Hazards Appendix G: SITUATION REPORTS

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7 Forward The City of St. John's is the capital city of the Province of Newfoundland and Labrador and is home to international sea and airports. The City is also the primary base of operation for Provincial and Federal Government operations and provides many regional services such as water supply, waste management, and fire and emergency response. These factors, combined with a population of more than 106,000 local residents and over 195,000 metropolitan area residents, contribute to increased potential for emergency situations to occur. Municipalities routinely respond to situations requiring fire, police, ambulance, and public works services; however, some situations have the potential to escalate beyond the scope of normal operations. These situations need to be dealt with via an emergency plan. The City's Emergency Management Plan is a meant to be a generic and flexible document, adaptable to any emergency situation. The City of St. John's Emergency Plan is a tool to assist emergency personnel in their response to such situations. In order to use this tool to its full potential, it is important that emergency personnel be aware of their roles and responsibilities within the response framework. 5

8 Section I - Introduction Plan Maintenance Review and maintenance of this plan will be completed by the Manager of Emergency Preparedness and Business Continuity, in consultation with the Emergency Plan Review Committee who will be composed of staff from various City departments and outside agencies. The Committee will be responsible for keeping the Plan (and its appendices) current with respect to legislation, agency roles and responsibilities and any other pertinent information. City departments are responsible for reviewing and amending their Emergency Response Sub plans annually. These revised procedures will be submitted to the Emergency Plan Review Committee through the Manager of Emergency Preparedness and Business Continuity by September 15th of every year. The Committee will review and revise the Plan, and amendments will be distributed to the Plan holders (see Appendix E, Distribution List) in January of every year. This Plan, which forms Schedule A, may only be amended with the approval of Council and subsequent approval of Fire and Emergency Services Newfoundland and Labrador. The appendices do not form part of the Plan. Proposals for amendments to the Plan or its appendices shall be submitted to the Emergency Plan Review Committee through the Director of Building and Property Management General Title This document is the City of St. John's Emergency Plan, herein referred to as the Plan and replaces the City of St. John s Emergency Preparedness Plan, adopted on September 12, Aim The aim of the Plan is to provide a set of generic action guidelines to increase the City s ability to efficiently and effectively deploy services and resources to protect the property and the health, safety, and welfare of the residents of the City of St. John's and assist other municipalities in the St. John s Urban Region. 6

9 Emergency - Defined Emergencies are situations, or threats of serious impending situations, that will adversely affect a significant number of persons, properties or areas. By their nature or magnitude, these situations may require municipal expenditures, requests for additional resources, provisions for emergency shelter, or evacuation. These situations are distinct from normal operations where coordinated activities among agencies are adequate to resolve the situation. Definitions "Act" means the City of St. John's Act Call (Information) Centre is the location from which general public inquiries are answered. The centre will coordinate emergency status information from the Municipal Control Group(MCG), and outside agencies, and will provide the public with emergency status information. The Call Centre will be staffed by Inquiries Officers under the direction of the Call Centre Manager, who will also coordinate the activities of one or more Call Centre locations throughout the City. Command Post is the central control/communications centre from which the Incident Commander(s) will coordinate onsite activities and communicate with the Emergency Operations Centre and other operational communications centres. Duty Officer is a person assigned by the Emergency Operations Centre Manager to assist him/her in the EOC. Emergency Operations Centre (EOC) is the physical facility from which the Municipal Control Group coordinates and directs the response effort of all the responding agencies to an emergency. This facility is located at a predetermined location with an alternate location designated if the primary EOC is not accessible. Emergency Operations Manager is responsible for running the EOC and coordinating all decisions or directions of the MCG to all responding agencies. Emergency Services Act means the Emergency Services Act, Province of Newfoundland Labrador 7

10 Incident Commander is the person responsible for all aspects of an emergency response; including quickly developing incident objectives, managing all incident operations, application of resources as well as responsibility for all persons involved. The role of incident commander may be assumed by senior or higher qualified officers upon their arrival or as the situation dictates. The Incident Commander reports directly to the Emergency Operations Center Manager and the individual in this position may change as the emergency progresses. Media Centre is the location from which information, approved by the MCG, is provided to the media. The centre will also monitor the emergency s media coverage to provide the MCG with effective strategies on dealing with media issues. Components of this centre include a press room, a press conference area, and a media location at the emergency site. Media emergency site tours, interviews, and photo opportunities are coordinated through this centre, and are delivered at the emergency site. The Media Centre and Call (Information) Centre activities are linked through the Communications Team Leader. Municipal Control Group (MCG) consists of senior staff members of the City of St. John's, Provincial Government Departments, and member agencies, who are responsible for planning and directing the actions of all personnel and resources of all agencies responding to an emergency. Unified Command is a unified team effort which allows agencies with responsibility for the incident, either geographic or functional, to manage an incident by establishing a common set of incident objectives and strategies. This is accomplished without abdicating agency authority, responsibility or accountability. Implementation and Authority The Emergency Services Act, Province of Newfoundland and Labrador This Emergency Response Plan has been developed in accordance with the legislative requirements in the Emergency Services Act. The following sections of the Emergency Services Act outline the roles of the City of St. John's in the development, adoption, activation and implementation of the emergency response plan. Section 5 of the Emergency Services Act states: 5. (1) The councils of every municipality shall, within 3 years of this Act having come into force, adopt an emergency management plan. (2) An emergency management plan shall, before adoption by a municipality, be submitted to the director for review, and a council shall 8

11 make any changes required by the director so that the plan may be approved by the director before the plan is adopted by a council. (3) An emergency management plan may be developed by a committee of a council, or a council may, with the necessary changes, adopt the emergency management plan of a neighbouring municipality with the consent of that municipality. (4) An emergency management plan which is adopted by a council under subsection (3) shall be submitted for the approval of the director as required under this subsection as if it had been made by the council alone. (5) An emergency management plan shall designate a person to supervise and control the management of the plan. (6) Amendments to an emergency management plan shall be submitted to the director for approval before the amendments may be adopted by a council. (7) An emergency management plan shall be reviewed by a council and a proposed change to the plan shall be submitted to the director for approval before it may be adopted by a council. Section 6 of the Emergency Services Act states: 6. (1) where an emergency is declared by a municipality, the emergency management plan adopted by the council of that municipality shall be activated. (2) An emergency which has been declared by a municipality shall remain in force until it is rescinded by the municipality. (3) Nothing in this section prevents the minister from declaring a municipal emergency, whether a municipal emergency has been declared by a council or not, and the minister may, following the declaration of the emergency, (a) authorize the director to implement the municipality's emergency plan; or (b) respond to the emergency in the manner the minister considers appropriate under section 9. Section 7 of the Emergency Services Act states: 7. (1) Two or more councils may join together to form a regional emergency management committee for the purpose of developing a regional emergency management plan. (2) A regional emergency management plan shall be approved by the director before a council adopts the plan and the requirements of section 5 apply as if the plan had been made by a council alone. 9

12 Section 8 of the Emergency Services Act states: 8. (1) Where an emergency is declared by a regional emergency management committee, the chairperson of the committee shall declare the emergency for a region or a part of the region, and the regional emergency management plan adopted by the committee shall be activated for that region or part of the region as appropriate. (2) An emergency which has been declared by a regional emergency management committee shall remain in force until it is rescinded by the committee. (3) Nothing in this section prevents the minister from declaring a regional emergency in all or part of a region, whether a regional emergency has been declared by the regional emergency management committee or not, and the minister may, following the declaration of the emergency (a) Authorize the director to implement the regional emergency management plan; or (b) Respond to the emergency in the manner the minister considers appropriate under section 9. Plan Alteration Where a Council asks the Director of Emergency Services to approve an amendment of a Plan adopted under Section 5 of the Emergency Services Act, the Director shall approve the amendment before the Council adopts the amendment. Authority The power and authority of the Council or mayor in relation to the declaration of a state of emergency within the boundaries of the City of St. John s is established pursuant to section 34 of the City of St. John's Act, RSNL 1990, c.c-17 as amended. Section 34 (1) provides that the Council or Mayor may declare a state of emergency in the City of St. John's or a specified part thereof where in the opinion of the council or the mayor it appears desirable to do so because of the city s being affected in whole or in part by (a) earthquake, conflagration, explosion or disaster; (b) riot, civil commotion or epidemic; (c) snowstorm or flood; or (d) a drought or shortage of water. 10

13 Upon a state of emergency being declared pursuant to s. 34(1) the following may be ordered: (a) the closing of businesses, shops or places of entertainment; (b) the suspension of shop closing regulations: (c) the restriction or prohibition of the use of streets by vehicles; (d) a curfew for citizens; and (e) the restriction or prohibition of the use of water in the city. An order made under s. 34(1), upon being signed by the Mayor and being promulgated by means of radio or television or in another manner that seems advisable in the circumstances of the emergency becomes effective from the time stated in the order. Further an order may be limited as to time or as to part of the city specified in the order and may be amended by the council or the mayor. Involvement by Provincial Government: Should implementation of these actions prove insufficient to control the emergency, assistance may be requested from the Provincial Government by contacting Fire and Emergency Services - Newfoundland and Labrador, telephone (709) (24 Hrs.) Federal Government Assistance Should assistance or resources be required from the Federal Government Departments or agencies, requests will be directed through Fire and Emergency Services-Newfoundland and Labrador, telephone (709) (24 hrs). Public Accessibility to the Plan The emergency plan will be made available to the public during regular business hours at the Office of the Director of Corporate Services and City Clerk as well as the City of St. John s web site. Freedom of Information and Protection of Privacy Any personal information collected under the authority of the Plan shall be used solely for the purpose of planning, preparing and responding to emergencies as defined within the Plan and the release of any information under this Plan shall be made in conformity with the Access to Information and Protection of Privacy Act. 11

14 Direction and Control Activation of the Plan Upon learning of an emergency or potential threat to the community, the Emergency Operations Manager will contact the MCG and will activate the Plan and become responsible for directing and controlling all emergency operations and for providing the necessary personnel and resources. Actions of Emergency Response Agencies Upon notification of an emergency, response agencies will perform duties and responsibilities as outlined in the Plan, or will place personnel on stand-by until further notice. Each agency responding to the emergency will appoint an Incident Manager who is responsible for directing and coordinating the actions of all personnel of their responding agencies at the emergency site. Incident Managers report directly to the Incident Commander. For each emergency site(s) defined, the MCG will confirm or appoint an Incident Commander(s) to assume responsibilities as described in the Incident Commander(s) roles and responsibilities section. The Incident Commander(s) will report directly to the Emergency Operations Center Manager. Chain of Command All Incident Commanders report directly to the EOC Manager and are no longer subject to the command structures of their own organizations. Incident Managers will report to the INCIDENT COMMANDER and are still subject to the command structure of their own organization, see Diagram 2. 12

15 Emergency Levels Most emergencies are managed at the site level by the Incident Commander(s) and City departments and are considered routine operations. Emergencies of greater magnitude require an emergency management response structure beyond normal operations. The purpose of Emergency Levels is to provide an indication to the magnitude of the incident so as to ensure the appropriate level of response is initiated. The Emergency Levels listed below are a guide to determine the appropriate level of response. Level Description I Incident requiring normal level of response provided by emergency services and/or City Departments An incident with low impact to the City EOC is not required but remains in a ready state No notification of EOC Manager or MCG required II Incident that, at the request of the onsite manager, requires support of additional resources including coordination of onscene operations An incident with moderate impact to the City EOC Manager to be notified of incident and MCG may be placed on stand-by or partial activation of MCG Notification of outside agencies of incident and possible requests for assistance III Incident that poses a danger or potential threat to life and/or property An incident with high impact to the City of St. John's EOC Manager to be notified of incident and requires full activation of the MCG and EOC Notification of outside agencies of incident and possible requests for assistance IV An incident that involves not only the City of St. John s, but one or more surrounding municipal jurisdictions, provincial or federal levels of government EOC Manager to be notified of incident and requires full activation of the MCG and EOC A duration of several days and have a high impact to the City Activation of outside agencies to provide assistance to the incident 13

16 Emergency Operations Centre (EOC) The EOC will be established at the City of St. John's Central Fire Station, Parade Street, on the third floor. The backup location is Mt. Pearl Fire Station, Olympic Drive, Mt. Pearl. The Property Management Division in conjunction with the St. John's Regional Fire Department is responsible for setting up the EOC and maintaining a level of preparedness, see Diagrams 3 & 4 Media Centre The Media Centre will be established at a location dictated by the nature and location of the incident. The Property Management Division, in conjunction with the Director of Corporate Services and City Clerk, is responsible for setting up the Media Centre at the direction of the Public Information Officer, and maintaining a level of preparedness. Telecommunications Each responding agency is responsible for establishing its own telecommunications links with its MCG representative. EOC Message Traffic Due to the high volume of message traffic that will occur during the response to an emergency, a procedure must be used to effectively manage the handling of these messages. A hierarchy of all messages to and from the EOC will be in accordance with the following designations; Emergency is any message with implications of imminent death or serious injury to any person or groups of persons. Emergency alerts or immediate action directives are included in this category. Emergency messages take priority over all other traffic and should be used only when absolutely required. Priority is assigned to important messages with a specific time limit or may result in a significant impact. It also includes those official messages not covered in the emergency category. Situation reports and requests for support from the emergency site(s) would normally be assigned this designation. Routine covers most administrative or non-critical messages that are not time limited, including routing logistics support. It is the responsibility of the originator of the message to designate the message according to the above hierarchy. A 14

17 Message Centre Supervisor may be appointed by the Duty Officer and will be responsible to ensure that all messages received in the EOC have been properly classified before the messages are routed to their intended recipients. Command Post A temporary command post will be established immediately at each emergency site by the Incident Commander. The temporary command post will be replaced by a mobile or fixed Command Post as determined by the Incident Commander. All inter-agency communications will be channeled through this command post and a direct link will be established with the EOC. Dissemination of Decisions by the MCG Decisions by the MCG are to be transmitted to the appropriate response agency. This function will be coordinated by the Emergency Operations Manager or alternate. Meeting and Reporting Schedules Members of the MCG will gather at regular intervals to inform each other of actions taken and problems encountered. Frequency of meetings and agenda items will be established by the Emergency Operations Manager. Maps and status boards will be prominently displayed and kept up to date by the Emergency Operations Manager. The Incident Commander(s) will schedule regular briefings with EOC Manager. Evacuation Refer to Emergency Measures Procedures. Request for Assistance Assistance may be requested from neighboring municipalities, and/or other organizations both from the public and private sector as required. Please refer to Appendix J. 15

18 Declaration and Termination of State of Emergency Authority to Declare As previously noted, section 34 of the City of St. John s Act provides the Council or the Mayor with the statutory authority to declare a state of emergency in the City or part thereof in circumstances as referenced therein. Notification Where a Declaration of State of Emergency has been proclaimed the Mayor shall notify the Minister of Municipal Affairs and the Manager of Emergency Operations shall notify the Director of Fire & Emergency Services, Province of Newfoundland Labrador. Assembling the MCG On receipt of an official message from a member of the MCG, the Citizen Service Center will contact the members in the order shown in the Emergency Plan Alert Procedure (Appendix A). Termination of a State of Emergency The Emergency Operations Manager may recommend to Mayor & Council the termination of the emergency at any time and will notify: 1. Deputy Minister of Municipal Affairs 2. Neighboring municipal officials as required 3. The public 4. The media 16

19 Section II Roles and Responsibilities Municipal Control Group Composition of the MCG Emergency response operations will be directed and controlled by the following officials at an EOC: Emergency Operations Manager Director of Public Works and Parks Director of Regional Fire Services (Fire Chief) Director of Engineering Public Information Officer, City of St. John s Senior Police Official with the Royal Newfoundland Constabulary Senior Official, Advanced Education and Skills Senior Official Health and Community Services Senior Official Health Care Corporation Other City staff, government officials, and outside experts may be called by the Emergency Operations Manager to join the MCG. The MCG can be called together in whole or in part without the declaration of an emergency. Responsibilities of the Municipal Control Group (1)The Emergency Operations Manager of the MCG will advise the Mayor as to whether the declaration of an emergency is recommended. (2) Designate any area(s) in the municipality as an emergency site(s). (3) Determine the requirement to recall or establish advisory or sub-groups as may be required to support implementation of emergency operations. (4) Direct and coordinate the responding services and agencies to ensure that all actions necessary for the mitigation of the emergency are taken expeditiously and in accordance with the law. (5) Provide recommendations on the spending of public funds for the implementation of the Plan. (6) Appoint, or confirm the appointment of, an Incident Commander(s) who will be the MCG s representative on site and will be responsible for the organization and coordination of all emergency response agencies at the emergency site and will carry out the roles and responsibilities as described in Section 3.13 of the 17

20 Plan. (7) Develop and implement aims, priorities, and strategies in consultation with the Incident Commander(s). (8) Approve or endorse the proposed courses of action for the resolution of the emergency. (11) Direct the discontinuation of public/private utilities or services due to safety or the efficient functioning of emergency operations, if required. (12) Direct the activation and operation of reception centres and shelters to provide temporary accommodation to all residents who are in need of assistance due to displacement as a result of the emergency, through the partner agency, AES. (13) Direct and commit personnel or equipment to support emergency operations, as required. (14) Arrange for assistance from agencies including other levels of government, public/private organizations and volunteers, as required. (16) Notify all services, agencies, groups, or persons under the control of the MCG of the termination of the emergency. (17) Direct follow-up in support of persons directly involved in emergency operations, including Critical Incident Stress Programs, as required. (18) Maintain a detailed log of all discussions, decisions or actions taken by the MCG. (19) Conduct and participate in a post-emergency debriefing, and provide reports as requested by the Emergency Operations Manager. Mayor (Head of Council) Upon learning of a potential or active emergency the Mayor as head of Council will: (1) Consult with the Emergency Operations Manager and the MCG. (2) Upon the advice of the Emergency Operations Manager declare an emergency to exist. (3) Provide notification to the Province of Newfoundland and Labrador of the declaration of an emergency. (4) Take action in accordance with direction of the MCG, not contrary to law, to protect the property, health, safety, and welfare of the inhabitants of the City. (5) Communicate with the Emergency Operations Manager on established priorities, operational activities and directions given for the resolution of the emergency. (6) Request assistance from senior levels of government, when required. (7) In consultation with the Public Information Officer and the Emergency 18

21 Operations Manager, provide news releases and public announcements. (8) Act as the spokesperson for Council, addressing the media as soon as possible after declaration of an emergency. Staff advisors should accompany the Mayor to address technical questions. (9) Keep Council updated regarding the situation and actions being taken to resolve the emergency. (10) Upon the advice of the Emergency Operations Manager declare the emergency to be terminated at the appropriate time and ensure all concerned have been notified. Emergency Operations Manager The City Manager (Administrative Head) of the City shall be the Emergency Operations Manager. Upon learning of a potential emergency, the Emergency Operations Manager should consider the possible need for activation of the Plan, and if warranted, shall activate the Emergency Plan - Alert Procedure (Appendix A). The Emergency Operations Manager or alternate will: (1) Designate a Deputy Emergency Operations Manager (2) Participate in decision making, determining priorities, and issuing operational directives for the resolution of the emergency. (3) Organize and supervise all activities within the EOC. (4) Ensure that timely and correct information is displayed or available within the EOC. (5) Direct the coordination of all telecommunications systems within the EOC. (6) Advise the MCG on administrative matters including Corporate Policies and Procedures. (7) Disseminate decisions or directions to all response agencies made by the MCG. (8) Approve expenditures of funds for implementing the Plan. (9) Provide Council with up to date information on the status of emergency operations and impact on the Community. (10) Liaise with City Managers or Chief Administrative Officers of neighbouring municipalities affected by the emergency or providing assistance to City emergency operations. (11) Ensure that a detailed log is kept of all discussions, decisions or actions taken by the MCG. (12) Ensure that a detailed log is kept of all actions taken by the Emergency Operations Manager. 19

22 (13) Coordinate and chair a post-emergency debriefing of all key personnel involved in the emergency operations. (14) Prepare a post-emergency report for submission to City Council. Director of Public Works and Parks Upon learning of a potential emergency, the Director of Public Works and Parks (PW&P) or alternate should consider the possible need for activation of the Sub Plan, and, if warranted, should contact the Emergency Operations Manager or alternate. The Director or alternate will: (1) Provide the MCG with information and advice on public works matters. (2) Participate in decision making, determining priorities, and issuing operational directives through the Emergency Operations Manager for the resolution of the emergency. (3) If directed by the MCG, appoint an Incident Commander(s) to control operations at the emergency site(s). (4) Activate the PW&P emergency notification and alert system. (5) Activate and coordinate the PW&P Emergency Response Sub-Plan. (6) Direct and coordinate all PW&P operations in accordance with the Plan and directions issued by the MCG. (7) Maintain liaison with flood control centres, conservation and environmental agencies and be prepared to conduct relief or preventative operations. (8) Provide engineering, personnel, materials, supplies, and equipment as required in support of emergency operations. (9) Arrange for and coordinate provision and use of personnel, engineering materials and equipment from other municipal, regional, provincial, or federal departments or private/commercial agencies. (10) Assist with traffic control and emergency operations by clearing emergency routes, assisting the police in closing and opening roadways, marking obstacles, installing emergency road signs and other actions as required. (11) Coordinate the provision of emergency potable water, supplies, and sanitation facilities in support of emergency operations. (12) Maintain liaison with regional public works and utilities services agencies (i.e. hydro, gas, telephone, cable) and issue directions for the disconnection and the reconnecting of services as directed by the MCG. (13) Coordinate efforts to re-establish essential services. (14) Coordinate debris removal activities. (15) Assist with the demolition or securing of all Unsafe buildings as requested by the Manager of Inspection Services (Chief Building Official). (16) Coordinate PW&P support to restoration and clean-up activities following the 20

23 termination of the emergency. (17) Maintain a detailed log of all actions taken by the PW&P Department. (18) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. Director of Regional Fire Services (Fire Chief) Upon determining that a potential emergency could have a serious effect upon the City, the Director of Regional Fire Services (Fire Chief) or alternate should consider the possible need for activation of the Plan, and, if warranted, should contact the Emergency Operations Manager or alternate. The Director of Regional Fire Services (Fire Chief) or alternate is responsible to: (1) Provide the MCG with information and advice on matters under the scope of the St. John s Regional Fire Department (SJRFD), including but not limited to: fire suppression hazardous materials serious petroleum/gas spill emergency medical support other fire related responsibilities (2) Participate in decision making, determining priorities, and issuing operational directives for the resolution of the emergency. (3) Establish and maintain a communications link with the Incident Commander (Fire) and other emergency services personnel. (4) Activate and direct the SJRFD Emergency Operational Plan. (5) Ensure that adequate firefighting resources and equipment are maintained. (6) If directed by the MCG, appoint an Incident Commander(s) to control operations at the emergency site(s). (7) Direct and coordinate all direction issued by the MCG. (8) Coordinate assistance with other Municipal, Regional, Provincial, or Federal departments and Agencies. (9) Maintain a detailed log of all actions taken by the SJRFD and City of St. John's Fire and Emergency Services. (10) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. 21

24 Director of Engineering Upon learning of a potential emergency, the Director of Engineering or alternate should consider the possible need for activation of the Plan, and if warranted, should contact the Emergency Operations Manager or alternate. The Director of Engineering or alternate will: (1) Provide the MCG with information and advice on matters relating to engineering services. (2) Provide information and services to ensure the protection of water supply and sewerage discharge systems, (3) Establish links with other municipal, Provincial and Federal Departments and agencies. (4) Provide assistance through staff to Senior Police Official on matters relating to traffic and crowd control. (5) Maintain a detailed log of all actions taken by the Department of Engineering. (6) Coordinate the provision of emergency services with Newfoundland Power. (7) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager (8)Participate in a post-emergency debriefing, and provide reports as requested by the Emergency Operations Manager. Senior Police Official Upon learning of a potential emergency, the Senior Regional Police Official should consider the possible need for activation of the Plan, and if warranted, should contact the Emergency Operations Manager or alternate. The Senior Police Official will: (1) Provide the MCG with information and advice on law enforcement matters. (2) Participate in decision making, determining priorities, and issuing operational directives for the resolution of the emergency. (3) If directed by the MCG, appoint an Incident Commander(s) to control operations at the emergency site(s). (4) Activate the Police Services Emergency Alert System. (5) Activate and coordinate the police services emergency plan. (6) Direct and coordinate all police operations in accordance with the Plan and directions issued by the MCG. (7) Establish a communications link with the Police Incident Commander. (8) Direct the establishment of inner and outer perimeters around the emergency site(s). 22

25 (9) Direct the control and dispersal of crowds within the emergency site(s). (10) Direct the movement of emergency vehicles to and from the emergency site(s). (11) Coordinate the arrangements for police operations with other municipal, provincial, or federal departments and arrange for additional supplies and equipment as required. (12) If directed by the MCG, coordinate the arrangements for the evacuation of buildings or areas. (13) Maintain law and order in evacuation and reception centres and other temporary facilities. (14) Protect property and maintain law and order at the emergency site(s). (15) Direct that the Coroner be contacted in the event of fatalities and coordinate whatever additional support may be required. (16) Maintain a detailed log of all actions taken by the Royal Newfoundland Constabulary. (17) Participate in a post-emergency debriefing, and provide reports as requested by the Emergency Operations Manager. Senior Official, Eastern Health Upon learning of a potential emergency, the senior official for Eastern Health responsible for Emergency Preparedness and Response or alternate should consider the possible need for activation of the Plan, and, if warranted, should contact the Emergency Operations Manager or alternate. The senior official or alternate will: (1) Provide the MCG with information and advice on matters relating to hospital and other health services and ambulance services (2) Participate in decision making, determining priorities, and issuing operational directives for the resolution of the emergency. (3) Activate the Ambulance Services Emergency Response Plan. (4) Direct and coordinate all ambulance services in accordance with the Plan and directions issued by the MCG. (5) Coordinate with senior police officials the movement of ambulances to and from the emergency site(s). (6) Coordinate with the Region s Medical Director for the providing of triage and treatment at the emergency site(s), casualty collection posts, and the distribution of casualties in accordance with the Plan and directions issued by the MCG. (7) Coordinate the provision of special emergency health service resources at the emergency site (i.e., ambulance, buses, support units, paramedics, ambulance helicopters, etc.). (8) Provide the main radio and communication link among health services. 23

26 (9) Coordinate the organization and transportation of persons in health care facilities, homes for the aged, nursing and rest homes, invalids and disabled citizens that need to be evacuated. (10) Coordinate the provision of first aid and health personnel augmentation utilizing resources both internal and external to the organization in accordance with the Plan and directions issued by the MCG. (11) Maintain a detailed log of all actions taken by the Eastern Health. (12) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. (13) If directed by the MCG, appoint an Incident Commander(s) to control operations at the emergency site(s). Medical Officer, Eastern Health Upon learning of a potential emergency, the Medical Officer, Eastern Health, or alternate should consider the possible need for activation of the Plan, and, if warranted, should contact the Emergency Operations Manager or alternate. The Medical Officer of Health or alternate will: (1) Provide the MCG with information and advice on matters pertaining to public and/or environmental health. (2) Participate in decision making, determining priorities, and issuing operational directives for the resolution of the emergency. (3) Activate the Medical Officers of Health Emergency Plan and notification system as required. (4) Liaise with the provincial Department of Health and Community Services. (5) Provide recommendations regarding the evacuation of buildings, neighbourhoods or other areas for reasons of health. (6) Provide instructions on health and safety matters to the public through the City of St. John's Public Information Officer and/or the Eastern Health Communication personnel. (7) Coordinate the response to disease related emergencies or anticipated emergencies such as epidemics, in accordance with Eastern Health policies and procedures. (8) Coordinate efforts to prevent and control the spread of disease during an emergency. (9) Liaise with the Director of Public Works and Parks and the Provincial Department of Health and Community Services regarding the provision and testing of potable water and sanitation facilities. (10) Liaise with the Red Cross, St. John Ambulance, Salvation Army and other 24

27 agencies on areas of mutual concern regarding health services in emergency areas including: food safety, counseling of victims, general safety and sanitation, accommodation standards, air monitoring, provision of home support services. (11) Maintain a detailed log of all actions taken by the Eastern Health. (12) If directed by the MCG, activate and operate emergency morgue facilities in arenas or other suitable venue. (13) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. Manager of Environmental Public Health (Eastern) The Manager of Environmental Public Health: (1) Shares responsibilities with the Medical Officer of Health, particularly with respect to water, sanitation, air quality, housing, feeding stations and other environmental issues. (2) Liaises with Environmental health Officers within Service NL to deploy and undertake inspections as necessary. Official, Advanced Education and Skills The Department of Advanced Education and Skills has a provincial legislated responsibility to provide Emergency Social Services when individuals, families, and/or municipalities cannot effectively respond and/or when the provincial government needs to respond to ensure the health, safety and wellbeing of its citizens. The purpose of Emergency Social Services is to meet the survival needs of people following a disaster and provide temporary assistance until regular predisaster social services resume operation or until other plans or programs come into operation. Emergency Social Services includes: Reception Center; Lodging; Clothing; Food ; Registration and Inquiry ; Personal Services. The Department is accountable for: 1. The operation, direction and supervision of Emergency Social Services. 2. The expenditure of public funds for assistance to any person in need of food, clothing, accommodations as a result of the emergency. 3. Ensuring the appropriate Memorandum of Understanding is in place should any of the Emergency Social Services be delegated to a partner agency ( IE: Red Cross, Salvation Army) 25

28 4. Coordination of volunteer and volunteer agencies wishing to assist in the provision of any of the Emergency Social Services. Public Information Officer Upon learning of a potential emergency, the Public Information Officer or alternate should consider the possible need for activation of the Plan, and if warranted, should contact the Emergency Operations Manager or alternate. The Public Information Officer or alternate will: (1) Advise the MCG on matters pertaining to public information, public affairs, and media relations. (2) Participate in decision making, determining priorities, and issuing operational directives through the Emergency Operations Manager for the resolution of the emergency. (3) Activate the Public Information Division s Emergency Response Sub-Plan. (4) Gather process and disseminate information for use by the MCG and the Call Information Center. (5) Formulate public information and media releases for review by the Head of Council and Emergency Operations Manager. (6) Upon approval of the Emergency Operations Manager, release information to the public and media. (7) Direct the establishment and operation of a Media Reception and Briefing Center and a site media centre. (8) Issue public announcements, instructions, or warnings as directed by the Emergency Operations Manager. (9) Provide public relations support as required. (10) Coordinate all media requests, including the arrangements for supervised tours near the emergency site(s). (11) Arrange for photo or video records of the emergency operations. (12) Maintain a detailed log of all actions taken by the Communications Division. (13) Participate in a post-emergency debriefing and provide reports as required by the Emergency Operations Manager. (14) Direct activation of the Communications Division s Emergency Response Sub-Plan to provide a Call Centre and a Media Centre. 26

29 Incident Commander(s) The Incident Commander(s) will: (1) Organize and coordinate the response at the emergency site(s) with all Incident Managers from responding agencies. (2) Assess the situation under existing and potential conditions by consulting with other agencies, take/authorize any action appropriate to preserve life, protect property and otherwise mitigate the adverse effects of the emergency. (3) Communicate with the MCG and Incident Managers to ensure that the necessary equipment, supplies, and personnel are available and ready for use at all times. (4) Provide, at regular intervals, information updates and reports regarding activities on-site(s) to the MCG. (5) Schedule briefings with individual and collective Incident Managers as to agency response status. (6) Activate or coordinate with agencies, the evacuation of the immediate area or any area likely to be placed at risk, if warranted by conditions, or as directed by the MCG. (7) Consider response alternatives and determine appropriate response actions (evacuation, containment, etc.) in consultation with Incident Managers and the MCG. (8) Establish an on-site Command Post at an appropriate distance from the emergency area that provides a good vantage point from which access to the emergency site can be controlled. (9) Brief Incident Managers regarding the situation as they become involved. (10) Obtain background information from those involved in the emergency or those who may have witnessed the incident, concerning the nature of hazardous material(s) and/or situation(s). Consult with experts, as required, to mitigate the emergency. (11) Develop an emergency site organization plan/layout with the assistance of agency Incident Commanders and establish inner and outer perimeters and staging areas to control access to and movement within the emergency site. (12) Coordinate the release of information at the scene with the Public Information Officer on-site. (13) Request, from the MCG, logistical support for emergency operations and personnel at the scene. (14) Ensure the overall safety of the emergency site, in particular that safety precautions are enforced regarding wearing personal protective equipment. A Safety Officer will be provided by the MCG upon request. (15) In consultation with Incident Managers, develop a demobilization plan for all 27

30 resources within the emergency site. Implement this plan upon official notification of the termination of the emergency. (16) Ensure that all Incident Commanders have established work schedules for their personnel at the emergency site(s). (17) Maintain a detailed log of all actions taken by the Incident Manager(s). (18) Participate in a post-emergency debriefing and provide such reports as requested by the Emergency Operations Manager. SUPPORT STAFF AND AGENCIES Introduction MCG Support Groups may be drawn from City staff and personnel from other Government agencies and organizations. Their advice, resources and information will assist the MCG in making decisions. The Emergency Operations Manager is responsible for notifying Support Group personnel to report to the EOC. Contact names and numbers of City staff are listed in the Internal Resource Contact List Appendix B. Contact names and numbers of external agencies are listed in the External Resource Contact List Appendix C. The main functions of potential support personnel/agencies include: Duty Officer The Duty Officer or alternate will: (1) Assist the Emergency Operations Manager at the Municipal EOC. (2) Appoint an EOC records manager to ensure all records to and from the EOC are maintained. (3) Arrange for printing materials, if required. (4) Coordinate the provision of clerical staff to assist at the EOC. (5) At the direction of the Emergency Operations Manager ensure that the Director of Corporate Services and City Clerk is advised of all matters pertaining to the emergency for the information of Council. (6) Arrange for special Council meeting(s) as directed by the Emergency Operations Manager. (7) Coordinate the arrangements for identification cards to be issued to the MCG, City support staff and external resource personnel, as required. (8) Maintain food and nourishment services and the cleaning of meeting areas at the MCG, as required. (9) If directed by the MCG, retrieve records from the appropriate departments and/or records management, and ensure their preservation and availability. 28

31 (10) Maintain a detailed log of all actions taken to support the operations. (11) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. City Solicitor If requested, the City Solicitor or alternate will: (1) Provide legal advice to the Emergency Operations Manager. (2) Liaise with representatives from the Provincial/Federal Solicitor s Offices. (3) Maintain a detailed log of all actions taken by the City Solicitor s Office. (4) Respond to matters of a legal nature arising as a result of the emergency situation in consultation with the Emergency Operations Manager. (5) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. Director of Corporate Services and City Clerk The Director of Corporate Services and City Clerk or alternate will: (1) In the absence of the City Manager, City of St. John s, assume this role. (2) Coordinate the provision, installation, operation, and maintenance of all telecommunications systems in support of emergency operations, including liaison with outside telecommunication agencies and commercial or volunteer organizations. (3) Ensure activation of the Citizen Service Centre Emergency Plan. (4 Establish a Media Centre and Call (Information) Centre. (5) Maintain an inventory of City-owned and leased equipment, and regional and private sector communications equipment and facilities utilized in the operations. (6) Ensure that Line Load Control has been activated by Bell Bell Aliant Corporation. (7) Provide logistical support of the EOC through the Information Technology Division. (8) Maintain a log of all actions taken in support of the emergency operation. (9) Provide resources and materials to assist the MCG in the development of emergency plans including, mapping, infrastructure information, flood plain, traffic analysis, environmental information, etc. (10) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. 29

32 Manager of Purchasing and Materials Management If requested, the Manager of Purchasing and Materials Management or alternate will: (1) Maintain and update a list of vendors (including 24-hour contact numbers) who may be required to provide supplies and equipment. (2) Liaise with purchasing agents of area municipalities, as required. (3) Maintain a detailed log of all actions taken by the Materials Management Division. (4) Participate in a post-emergency debriefing and provide reports as requested by the Emergency Operations Manager. Director of Human Resources, City of St. John s If requested, the Director of Human Resources or designate will: (1) Advise the MCG on all matters relating to the deployment of City of St. John s human resources during emergencies. (2) Ensure records of human resources utilized and all associated details, that may involve financial liability, are completed. (3) Coordinate Critical Incident Stress Programs (Wellness Division, Human Resources Department) for City of St. John s employees and personnel contracted by the City of St. John s. (4) Appoint and deploy Safety Officer(s), if required. (5) Maintain a detailed log of all actions taken by the Human Resources Department. (6) Provide regular updates and reports as requested by the Emergency Operations Manager. (7) Participate in a post-emergency debriefing. Director of Building & Property Management (1) Advise the MCG on all matters relating to buildings. (2) If directed by the MCG, appoint an emergency site incident commander(s) to provide operational support at the emergency site(s). (3) Activate the Building and Property Management Emergency Response Procedure and emergency notification system. (4) Communicate with the Director of PW&P and contracted forces regarding the securing of unsafe buildings, or demolition of structures found to be unsafe. (5) Liaise with Building, Fire, Provincial/ Municipal and other emergency response Officials as required. (6) Maintain a detailed log of all actions taken by the Building Inspection Division. 30

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