CANON UK SERVICE CENTRE PRICE GUIDE

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Jemima Penelope Sullivan
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1 CANON UK SERVICE CENTRE PRICE GUIDE Our repair costs are categorised as either Parts & Labour or Fixed Price depending on the model. Please use the tables below to find the relevant price guide for your device. PARTS & LABOUR PRICE GUIDE - BODIES *Please note the prices listed are approximate totals and do NOT include VAT or courier costs. A clean, check and 6 month warranty are provided on all repairs. Body Model CMOS Sensor Shutter Assembly Mirror Box CF/SD Unit Main PCB DC-DC Converter Rear LCD 5D Series D Series D Series DX

PARTS & LABOUR PRICE GUIDE - BODIES *Please note the prices listed are approximate totals and do NOT include VAT or courier costs.

2 PARTS & LABOUR PRICE GUIDE - LENSES *Please note the prices listed are approximate totals and do NOT include VAT or courier costs. A clean, check and 6 month warranty are provided on all repairs Lens Model IS UNIT USM EF400/2.8 MK EF500/4.0 MK EF600/4.0 MK EF MK EF MK REAR MOUNT & SEAL - Will be done as a minor repair at a fixed price of for all grey lenses. *There is no repair warranty with this service.*

8 MK2 240 600 EF500/4.0 MK2 240 690 EF600/4.

3 FIXED PRICE REPAIR GUIDE PRICES Our Fixed Price Repair Service Charge applies to Digital Compact Cameras, low end D-SLR Cameras, Lenses and Speedlites. The Fixed Price includes the following: Repair of the product including parts and labour Specification and function check Diagnostic check for previous faults Sensor Clean- DLSR only External body clean Return courier costs A 6 month warranty on the product for all electro/mechanical faults The fixed price is waived for: No Fault Found (a small handling charge may apply) Minor faults or adjustments- a minimum charge applies Drop damage, liquid ingress or customer misuse- an estimate charge will apply The fixed price will still apply for drop damage on digital compact cameras and camcorders. Models Price bracket IXUS cameras From 52 to 130 PowerShot A series From 52 to 104 PowerShot D series PowerShot S series From to PowerShot G series From to PowerShot N series EOS 1000D, 1100D & 1200D EOS 40D, 50D, 60D & 70D to EOS 400D - 700D to Extenders to EF-S lenses From to Speedlites From to All prices are correct at the time of printing. However all prices are subject to change without notice.

clean Return courier costs A 6 month warranty on the product for all electro/mechanical faults The fixed price is waived for: No Fault Found (a small handling charge may apply) Minor faults or

4 D-SLR Camera Sensor Clean Charges incl. VAT for Full Frame Sensors incl. VAT for non-full Frame Sensors Canon UK LENS Service Procedure incl. VAT Sensor cleans are carried out and assessed using appropriate software to determine pass or fail. You are entitled to one free sensor clean during the warranty period. Charge will be limited to cleaning of sensor, if replacement sensor is required due to misuse during warranty or the camera is outside of warranty then an estimate will be provided. If any work is required beyond the sensor clean, an estimate will be provided. Due the nature of dust on DSLR sensors, no warranty is offered on this service. For this reason we advise customers to check the condition of the camera sensor following a sensor clean and report any issues immediately. Please ensure the body cap is fitted when sending in your product. Canon UK D-SLR Service Procedure incl. VAT Full, camera specific, function checks are carried out to ensure all relevant modes of operation perform to specification, these include image analysis, and giving particular attention to any small customer reported fault information. (An estimate will be generated if repairs are required other than minor ones.) The Service includes the following: Carry out a diagnostic check for previous errors, (An estimate will be generated if repairs are required other than minor ones) Carry out any minor repairs/lubrication/adjustments. Check Firmware and update as required. Firmware updates will only be carried out at the customers request. Carry out sensor clean and using Canon Software, verify resultant dust count is within specification. Full external body clean. All work carried out is entered and held on Canon database for future reference. Carry out AF accuracy check & adjustment with either Customers Lens or Canon Reference Lens incl. VAT additional charge, only available on request. 5DMKIII and 1DX models will be charged at incl. VAT. NOTE: Any known faults must be pointed out prior to repair, service, check and clean. Faults must be clearly stated on the booking in form or letter. Your unit must be checked after repair/service as we cannot be held liable for any subsequent faults that were not apparent during service. Please ensure the body cap is fitted when sending in your product.

Charge will be limited to cleaning of sensor, if replacement sensor is required due to misuse during warranty or the camera is outside of warranty then an estimate will be provided.

5 Canon UK LENS Service Procedure incl. VAT Full visual check to ensure there s no physical damage to the lens, (An estimate will be generated if repairs are required other than minor ones.) Full, lens specific, function checks are carried out ensure all relevant modes of operation perform to specification, giving particular attention to any small Customer reported fault information. Carry out any required minor repairs/lubrication/adjustment. Carry out resolution test for fixed lenses or at telephoto and wide end for zoom lenses, checking for optimum balanced performance & minimum chromatic aberration. Full clean externally including front and rear elements. All work carried out is entered and held on Canon database for future reference. Carry out AF accuracy check & adjustment with either Customers Body or Canon Reference Body at both the Telephoto and wide end of the zoom range incl. VAT additional charge, only available on request. 5DMKIII and 1DX models will be charged at incl. VAT. NOTE: Any known faults must be pointed out prior to repair, service, check and clean. Faults must be clearly stated on the booking in form or letter. Your unit must be checked after repair/service as we cannot be held liable for any subsequent faults that were not apparent during service. Please ensure the lens caps are fitted when sending in your product

Carry out any required minor repairs/lubrication/adjustment.

6 Canon Estimate Repair Process With the advances made in today s technology carrying out estimates and repairs can be a lengthy process. Detailed estimates can generally take up to 5 days to generate. It then requires you or your customer to agree the estimate and once the estimate has been agreed it then has to be re-scheduled for repair. There is no initial charge for an estimate however the technicians time used to produce the estimate will be incorporated into the final repair cost. If a customer does not go ahead with the detailed estimate provided there will be a nominal charge made for the technician s time: For general estimates a charge of excl. VAT will be made. For estimates relating to significant impact damage or liquid/sand ingress a charge of excl. VAT applies We will charge for return courier costs where applicable. Alternatively, you can choose the Repair Limit option. Please find information on Repair Limits below. Repair Limit for Pro D-SLR and Lenses A repair limit can dramatically speed up the repair turnaround time by allowing the technician to go ahead and repair the product up to a certain cost which has been authorised by the customer. If the repair exceeds your agreed cost we will contact you prior to any further work being carried out. Most customers agree a repair limit of around including VAT. As a guide your repair limit should be based on the following: Labour per hour. (Does not include spare part costs or VAT) Minimum charge 40 for minor repairs (warranty on the repaired fault only) Return carriage where applicable Please note there will be no charge for No Fault Found, however a small handling charge may apply.

There is no initial charge for an estimate however the technicians time used to produce the estimate will be incorporated into the final repair cost.

Contents OVERVIEW WORKFLOW PROBLEM. SOLUTION. FEATURE. BENEFIT 4 5 EASY STEPS TO CALIBRATE YOUR LENSES 5

Contents OVERVIEW WORKFLOW PROBLEM. SOLUTION. FEATURE. BENEFIT 4 5 EASY STEPS TO CALIBRATE YOUR LENSES 5 User Guide Contents OVERVIEW PROBLEM. SOLUTION. FEATURE. BENEFIT 4 EASY STEPS TO CALIBRATE YOUR LENSES WORKFLOW 1. SETUP SPYDERLENSCAL 6 2. SETUP CAMERA 6 3. DISTANCE SETTING 7 4. SHOOTING ENVIRONMENT