Maintenance and Service Guide

Transcription

1 Maintenance and Service Guide HP Special Edition L2000 otebook PC Compaq Presario V2000 otebook PC Document Part umber: The information and procedures included in this Maintenance and Service Guide apply to all HP Special Edition L2000 otebook PC models and Compaq Presario V2000 otebook PC models equipped with AMD processors. July 2005 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

2 Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. othing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Special Edition L2000 otebook PC Compaq Presario V2000 otebook PC First Edition: July 2005 Document Part umber:

3 Contents 1 Product Description 1.1 Features Resetting the otebook Power Management External Components Design Overview Troubleshooting 2.1 Computer Setup Troubleshooting Flowcharts Illustrated Parts Catalog 3.1 Serial umber Location otebook Major Components Mass Storage Devices Miscellaneous Plastics Kit Miscellaneous Sequential Part umber Listing Removal and Replacement Preliminaries 4.1 Tools Required Service Considerations Preventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting Precautions Maintenance and Service Guide iii

4 Contents 4.6 Workstation Precautions Grounding Equipment and Methods Removal and Replacement Procedures 5.1 Serial umber Disassembly Sequence Chart Preparing the otebook for Disassembly Hard Drive otebook Feet Memory Module Mini PCI Communications Module Optical Drive Switch Cover Keyboard Display Assembly Base Enclosure USB/S-Video Controller Board Bluetooth Module Speaker Assembly RTC Battery Fan Assembly Processor System Board LED Board Specifications A Connector Pin Assignments B C Power Cord Set Requirements Screw Listing Index iv Maintenance and Service Guide

5 1 Product Description The HP Special Edition L2000 otebook PC and the Compaq Presario V2000 otebook PC offer advanced modularity, AMD Turion 64 Mobile Technology and Mobile AMD Sempron processors, and extensive multimedia support. HP Special Edition L2000 and Compaq Presario V2000 Maintenance and Service Guide 1 1

6 Product Description 1.1 Features umerous references are made throughout this Maintenance and Service Guide to full-featured and defeatured units. A notebook model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components: 6-in-1 digital card reader Expansion port 2 Bluetooth wireless communications support IEEE 1394 digital port A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components in the preceding list. The following processors are available, varying by notebook model: AMD Turion 64 ML-37 (2.0-GHz), ML-34 and ML-32 (1.8-GHz), and ML-30 and ML-28 (1.6-GHz) processors Mobile AMD Sempron (2.0-GHz), (1.8-GHz), and (1.6-GHz) processors 14.0-inch WXGA ( ) TFT display with over 16.7 million colors, varying by notebook model 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB on select models Microsoft Windows XP Home Edition or Windows XP Professional, varying by notebook model Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll region 1 2 Maintenance and Service Guide

7 Product Description Integrated 10/100 BASE-T Ethernet local area network (LA) network interface card (IC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini PCI IEEE b/g wireless local area network (WLA) device Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards External 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery pack Stereo speakers with volume up and down buttons Support for the following optical drives: 8X Max DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe Connectors: Audio-in (microphone) Audio-out (headphone) Memory card reader (select models only) Universal Serial Bus (USB) v. 2.0 IEEE 1394 digital (select models only) S-Video-out (select models only) Power External monitor Docking (select models only) RJ-45 (network) RJ-11 (modem) PC Card Maintenance and Service Guide 1 3

8 Product Description 1.2 Resetting the otebook If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to Section 5.3, Preparing the otebook for Disassembly, for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.16, RTC Battery, for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the notebook. 5. Connect AC power to the notebook. Do not reinsert any battery packs at this time. 6. Turn on the notebook. All passwords and all CMOS settings have been cleared. 1 4 Maintenance and Service Guide

9 Product Description 1.3 Power Management The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power/standby button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1 5

10 Product Description 1.4 External Components The external components on the front of the notebook are shown below and described in Table 1-1. Front Components 1 6 Maintenance and Service Guide

11 Product Description Table 1-1 Front Components Item Component Function 1 Speakers (2) Produce stereo sound. 2 Wireless light (select models only) On: An integrated wireless device is hardware enabled. 3 Power/standby light On: otebook is turned on. Blinking: otebook is in standby. Off: otebook is off or in hibernation. 4 IDE (Integrated Drive Electronics) drive light On or blinking: The internal hard drive or an optical drive is being accessed. 5 Battery light Amber: The battery pack is charging. Green: The battery pack is fully charged. Off: The battery pack is discharging or not inserted. 6 Display release latch Opens the notebook. 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack Connects an optional monaural (single sound channel) microphone. Connect optional headphones or powered stereo speakers. Also connect the audio function of an audio/video device such as a television or VCR. Maintenance and Service Guide 1 7

12 Product Description The external components on the right side of the notebook are shown below and described in Table 1-2. Right-Side Components 1 8 Maintenance and Service Guide

13 Product Description Table 1-2 Right-Side Components Item Component Function 1 USB connectors (2) Connect an optional USB device. 2 6-in-1 Memory Reader (select models only) port (select models only) 4 6-in-1 Memory Reader light (select models only) In Windows, supports digital memory cards. Connects an optional 1394 device such as a scanner, digital camera, or digital camcorder. On: A digital memory card is being accessed. 5 Optical drive Supports an optical disc. 6 S-Video-out jack (select models only) Connects an optional S-Video device, such as a television, VCR, camcorder, projector, or video capture card. Maintenance and Service Guide 1 9

14 Product Description The external components on the notebook rear panel are shown below and described in Table 1-3. Rear Panel Components Table 1-3 Rear Panel Components Item Component Function 1 Exhaust vent Provide airflow to cool internal components. To prevent overheating, do not Ä obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 2 Power connector Connects an AC adapter cable Maintenance and Service Guide

15 Product Description The external components on the left side of the notebook are shown below and described in Table 1-4. Left-Side Components Table 1-4 Left-Side Components Item Component Function 1 External monitor port Connects an optional VGA external monitor or projector. 2 Expansion port 2 (select models only) Connects the notebook to an optional expansion base. The notebook has only one expansion port. The term expansion port 2 describes the type of expansion port. 3 RJ-45 (network) jack Connects an optional network cable. 4 RJ-11 (modem) jack Connects the modem cable. 5 USB connector (select models only) Connects an optional USB device. 6 PC Card slot Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card. 7 PC Card eject button Ejects an optional PC Card from the PC Card slot. 8 Security cable slot Attaches an optional security cable to the notebook. Maintenance and Service Guide 1 11

16 Product Description The notebook keyboard components are shown below and described in Table 1-5. Keyboard Components 1 12 Maintenance and Service Guide

17 Product Description Table 1-5 Keyboard Components Item Component Function 1 F1 to F12 keys (12) Perform system and application tasks. When combined with the fn key, several keys and buttons perform additional tasks as hotkeys. 2 caps lock key Enables caps lock and turns on the caps lock light. 3 Fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness. 4 Windows logo key In Windows, displays the Windows Start menu. 5 Windows applications key In Windows, displays a shortcut menu for items beneath the pointer. 6 Arrow keys Move the cursor around the screen. 7 Keypad keys (15) In Windows, can be used like the keys on an external numeric keypad. 8 num lock key Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. Maintenance and Service Guide 1 13

18 Product Description The notebook top components are shown below and described in Table 1-6. Top Components Table 1-6 Top Components Item Component Function 1 Caps lock light On: Caps lock is on. 2 Display switch If the notebook is closed while on, turns off the display Maintenance and Service Guide

19 Product Description Table 1-6 Top Components (Continued) Item Component Function 3 Wireless button Enables/disables an internal wireless device. 4 Wireless light On: an integrated wireless device is hardware enabled. 5 Power button When the notebook is Off, press to turn on the notebook. On, briefly press to initiate hibernation. In standby, briefly press to resume from standby. In hibernation, briefly press to restore from hibernation. 6 Power/standby light On: otebook is turned on. Blinking: otebook is in standby. Off: otebook is off or in hibernation. 7 Volume down button Decreases system volume. 8 Volume up button Increases system volume. 9 Volume mute button Mutes or restores volume. Mute light On: Volume is muted. 10 um lock light On: um lock or the internal keypad is on. Maintenance and Service Guide 1 15

20 Product Description The notebook TouchPad components are shown below and described in Table 1-7. TouchPad Components 1 16 Maintenance and Service Guide

21 Product Description Table 1-7 TouchPad Components Item Component Function 1 TouchPad light On: TouchPad is enabled. 2 TouchPad Moves the pointer. 3 TouchPad horizontal scrolling region 4 Left and right TouchPad buttons 5 TouchPad vertical scrolling region 6 TouchPad on/off button Scrolls toward left side or right side. Function like the left and right buttons on an external mouse. Scrolls upward or downward. Enables/disables the TouchPad. Maintenance and Service Guide 1 17

22 Product Description The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item Component Function 1 Battery pack Holds a battery pack. 2 Battery pack release latch Releases a battery pack from the battery bay. 3 Optical drive Supports an optical disc Maintenance and Service Guide

23 Product Description 4 Label areas (2) Contain the notebook serial number and other applicable regulatory labels. 5 Exhaust vents (3) Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 6 Mini PCI compartment Holds an optional wireless LA device. Ä To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. 7 Hard drive bay Holds the internal hard drive. 8 Memory module compartment Table 1-8 Bottom Components (Continued) Item Component Function Contains 2 memory slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model. Maintenance and Service Guide 1 19

24 Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, Illustrated Parts Catalog, to identify replacement parts, and Chapter 5, Removal and Replacement Procedures, for disassembly steps. The system board provides the following device connections: AMD Turion 64 and Mobile AMD Sempron processors Audio Display assembly Fan Hard drive Keyboard and TouchPad Memory module Mini PCI communications devices PC Card ÄCAUTIO: To properly ventilate the notebook, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the notebook. The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook Maintenance and Service Guide

25 2 Troubleshooting ÅWARIG: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. If the operating system is working, the notebook restarts the operating system after you exit Computer Setup. Pointing devices are not supported in Computer Setup; you must use the keyboard to navigate and make selections. The menu tables later in this chapter provide an overview of Computer Setup options. Maintenance and Service Guide 2 1

26 Troubleshooting Accessing Computer Setup The information and settings in Computer Setup are accessed from the Main, Security, Advanced, Tools, and Exit menus. 1. Open Computer Setup by turning on or restarting the notebook. Press F10 while the Press <F10> to enter Setup message is displayed in the lower-left corner of the screen. To change the language, use the arrow keys to select the Advanced menu, select Language Support, and then press F5 or F6 until the appropriate language is highlighted. Press F10 to save your selection and exit the Advanced menu. To view navigation information, press F1. To return to the Computer Setup menu, press Esc. 2. Select the Main, Security, Advanced, Tools, and Exit menus. 3. To exit Computer Setup, choose one of the following: To exit without saving any changes, use the arrow keys to select Exit > Exit Discarding Changes, and then follow the instructions on the screen. To exit and save all the settings you have entered, use the arrow keys to select Exit > Exit Saving Changes, and then follow the instructions on the screen. our preferences are set when you exit Computer Setup and take effect when the notebook restarts. 2 2 Maintenance and Service Guide

27 Troubleshooting Computer Setup Defaults To return all settings in Computer Setup to the values that were set at the factory: 1. Open Computer Setup by turning on or restarting the notebook. Press F10 while the Press <F10> to enter Setup message is displayed in the lower-left corner of the screen. To change the language, use the arrow keys to select the Advanced menu, select Language Support, and then press F5 or F6 until the appropriate language is highlighted. Press F10 to save your selection and exit the Advanced menu. To view navigation information, press F1. 2. Use the arrow keys to select Exit > Load Setup Defaults. 3. Press F9. 4. Press enter to confirm the return to default configuration. 5. To confirm the restoration, press F Select Exit > Exit Saving Changes, and then follow the instructions on the screen. When the computer restarts, the factory settings are restored, and any identification information you have entered is saved. Maintenance and Service Guide 2 3

28 Troubleshooting Selecting from the Main Menu Table 2-1 Main Menu Select System Information To Do This View identification information about the notebook. View specification information about the processor, memory and cache size, keyboard controller version, and system BIOS. Selecting from the Security Menu Table 2-2 Security Menu Select Administrator password Power-on password DriveLock password Device security To Do This Enter, change, or delete an HP Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. DriveLock Settings are accessible only when you enter Computer Setup by turning on (not restarting) the notebook. Enable diskette drive or optical drive for inclusion in MultiBoot. 2 4 Maintenance and Service Guide

29 Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select Video Graphic Mode Dedicated Video Memory Total Video Memory Language Support Boot Order Accessibility Options Embedded WLA device Embedded Bluetooth device To Do This Select UMA, SidePort, or UMA+SidePort video memory modes. View the size of the on-board video memory. View the size of the total system video memory. Change the Computer Setup language. Set the boot order. Provides access to electronic and information technology to a wide range of people with disabilities. Enable/disable a wireless local area network device. Enable/disable a Bluetooth device. Selecting from the Tools Menu Table 2-4 Tools Menu Select HDD Self-test To Do This Run a quick or comprehensive self-test on any hard drive in the system. Maintenance and Service Guide 2 5

30 Troubleshooting Table 2-5 Exit Menu Select Exit Saving Changes Exit Discarding Changes Load Setup Defaults To Do This Save changes entered during the current session. Then exit and restart the notebook. The changes you save are in effect when the notebook restarts. Cancel changes entered during the current session. Then exit and restart the notebook. Replace configuration settings in Computer Setup with factory default settings. (Identification information is retained.) 2 6 Maintenance and Service Guide

31 Troubleshooting 2.2 Troubleshooting Flowcharts Table 2-6 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Flowchart 2.1 Initial Troubleshooting 2.2 Flowchart 2.2 o Power, Part Flowchart 2.3 o Power, Part Flowchart 2.4 o Power, Part Flowchart 2.5 o Power, Part Flowchart 2.6 o Video, Part Flowchart 2.7 o Video, Part Flowchart 2.8 onfunctioning Docking Device (if applicable) 2.9 Flowchart 2.9 o Operating System (OS) Loading 2.10 Flowchart 2.10 o OS Loading, Hard Drive, Part Flowchart 2.11 o OS Loading, Hard Drive, Part Flowchart 2.12 o OS Loading, Hard Drive, Part Flowchart 2.13 o OS Loading, Diskette Drive Maintenance and Service Guide 2 7

32 Troubleshooting Table 2-6 Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 Flowchart 2.14 o OS Loading, Optical Drive 2.15 Flowchart 2.15 o Audio, Part Flowchart 2.16 o Audio, Part Flowchart 2.17 onfunctioning Device 2.18 Flowchart 2.18 onfunctioning Keyboard 2.19 Flowchart 2.19 onfunctioning Pointing Device 2.20 Flowchart 2.20 o etwork/modem Connection 2 8 Maintenance and Service Guide

33 Troubleshooting Flowchart 2.1 Initial Troubleshooting Begin troubleshooting. Is there power? Go to Flowchart 2.2 o Power, Part 1. Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Check LED board, speaker connections. Go to Flowchart 2.6 o Video, Part 1. Go to Flowchart 2.9 o Operating System (OS) Loading. Go to Flowchart 2.15 o Audio, Part 1. All drives working? Keyboard/ pointing device working? Connecting to network or modem? End Go to Flowchart 2.17 onfunctioning Device. Go to Flowchart 2.18 onfunctioning Keyboard or Flowchart 2.19 onfunctioning Pointing Device. Go to Flowchart 2.20 o etwork/modem Connection. Maintenance and Service Guide 2 9

34 Troubleshooting Flowchart 2.2 o Power, Part 1 o power (power LED is off). Remove from docking device (if applicable). Power up on battery power? Reset power.* Power up on battery power? Go to Flowchart 2.3 o Power, Part 2. Power up on AC power? Reset power.* Power up on AC power? Go to Flowchart 2.4 o Power, Part 3. Power up in docking device? Done 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. *OTES 1. On select models, there is a separate reset button. 2. On select models, the notebook can be reset using the standby switch and either the lid switch or the main power switch. Done Power up in docking device? Go to Flowchart 2.8 onfunctioning Docking Device (if applicable) Maintenance and Service Guide

35 Troubleshooting Flowchart 2.3 o Power, Part 2 Continued from Flowchart 2.2 o Power, Part 1. Visually check for debris in battery socket and clean if necessary. Power on? Done Check battery by recharging it, moving it to another notebook, or replacing it. Power on? Replace power supply (if applicable). Done Power on? Go to Flowchart 2.4 o Power, Part 3. Done Maintenance and Service Guide 2 11

36 Troubleshooting Flowchart 2.4 o Power, Part 3 Continued from Flowchart 2.3 o Power, Part 2. Plug directly into AC outlet. Power LED on? Reseat AC adapter in notebook and at power source. Done Power on? Done Power outlet active? Try different outlet. Internal or external AC adapter? External Replace external AC adapter. Replace power cord. Internal Go to Flowchart 2.5 o Power, Part 4. Power on? Power on? Done Done 2 12 Maintenance and Service Guide

37 Troubleshooting Flowchart 2.5 o Power, Part 4 Continued from Flowchart 2.4 o Power, Part 3. Open notebook. Loose or damaged parts? Reseat loose components and boards and replace damaged items. Close notebook and retest. Power on? Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* Done *OTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2 13

38 Troubleshooting Flowchart 2.6 o Video, Part 1 o video. Stand-alone or docking device? Docking Device Stand-alone Go to Flowchart 2.7 o Video, Part 2. *OTE: To change from internal to external display, use the hotkey combination. External Internal or external display*? Internal Adjust brightness. Video OK? Done Adjust brightness. A Press lid switch to ensure operation. Video OK? Done Video OK? Done Check for bent pins on cable. Replace the following one at a time. Test after each replacement. 1. Cable between notebook and notebook display (if applicable) 2. Display 3. System board Video OK? Try another display. Internal and external video OK? Replace system board. Done Done 2 14 Maintenance and Service Guide

39 Troubleshooting Flowchart 2.7 o Video, Part 2 Continued from Flowchart 2.6 o Video, Part 1. Remove notebook from docking device, if connected. Adjust display brightness. Check brightness of external monitor. Video OK? Go to A in Flowchart 2.6 o Video, Part 1. Video OK? Done Check that notebook is properly seated in docking device, for bent pins on cable, and for monitor connection. Try another external monitor. Video OK? Done Internal and external video OK? Done Adjust external monitor display. Go to Flowchart 2.8 onfunctioning Docking Device (if applicable). Maintenance and Service Guide 2 15

40 Troubleshooting Flowchart 2.8 onfunctioning Docking Device (if applicable) onfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reinstall notebook into docking device. Reset monitor cable connector at docking device. Docking device operating? Done Docking device operating? Done Test replacement docking device with new notebook. Remove notebook, replace docking device Maintenance and Service Guide

41 Troubleshooting Flowchart 2.9 o Operating System (OS) Loading o OS loading.* Reseat power cord in docking device and power outlet. o OS loading from hard drive, go to Flowchart 2.10 o OS Loading, Hard Drive, Part 1. o OS loading from diskette drive, go to Flowchart 2.13 o OS Loading, Diskette Drive. o OS loading from optical drive, go to Flowchart 2.14 o OS Loading, Optical Drive. o OS loading from network, go to Flowchart 2.20 o etwork/modem Connection. *OTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide 2 17

42 Troubleshooting Flowchart 2.10 o OS Loading, Hard Drive, Part 1 OS not loading from hard drive. onsystem disk message? Reseat external hard drive. OS loading? Go to Flowchart 2.11 o OS Loading, Hard Drive, Part 2. Done Boot from CD? Check the Setup utility for correct booting order. Boot from hard drive? Done Boot from diskette? Change boot priority through the Setup utility and reboot. Boot from hard drive? Go to Flowchart 2.13 o OS Loading, Diskette Drive. Go to Flowchart 2.17 onfunctioning Device Maintenance and Service Guide

43 Troubleshooting Flowchart 2.11 o OS Loading, Hard Drive, Part 2 Continued from Flowchart 2.10 o OS Loading, Hard Drive, Part 1. Reseat hard drive. Disc or diskette in drive? 1. Replace hard drive. 2. Replace system board. Hard drive accessible? Done Remove disc or diskette and reboot. Run FDISK. Boot from hard drive? Done Hard drive partitioned? Create partition, and then format hard drive to bootable C:\ prompt. Boot from diskette drive? Go to Flowchart 2.13 o OS Loading, Diskette Drive. Hard drive formatted? Format hard drive and bring to abootable C:\ prompt. Hard drive accessible? Go to Flowchart 2.12 o OS Loading, Hard Drive, Part 3. Done otebook booted? Go to Flowchart 2.12 o OS Loading, Hard Drive, Part 3. Load OS using Operating System disc (if applicable). Maintenance and Service Guide 2 19

44 Troubleshooting Flowchart 2.12 o OS Loading, Hard Drive, Part 3 Continued from Flowchart 2.11 o OS Loading, Hard Drive, Part 2. System files on hard drive? Install OS and reboot. Virus on hard drive? Run SCADISK and check for bad sectors. Clean virus. OS loading from hard drive? Diagnostics on disc or diskette? Done Run diagnostics and follow recommendations. Can bad sectors be fixed? Replace hard drive. Replace hard drive. Fix bad sectors. Boot from hard drive? Replace hard drive. Done 2 20 Maintenance and Service Guide

45 Troubleshooting Flowchart 2.13 o OS Loading, Diskette Drive OS not loading from diskette drive. Reseat diskette drive. OS loading? Done onsystem disk message? Bootable diskette in drive? Install bootable diskette and reboot notebook. Boot from another device? Diskette drive enabled in the Setup utility? Go to Flowchart 2.17 onfunctioning Device. Enable drive and cold boot notebook. Check diskette for system files. Try different diskette. onsystem disk error? Replace the following components individually, retesting after each replacement: Diskette drive System board Is diskette drive boot order correct? Reset the notebook. Refer to Section 1.2, Resetting the otebook, for instructions. OS loading? Done Change boot priority using the Setup utility. Go to Flowchart 2.17 onfunctioning Device. Maintenance and Service Guide 2 21

46 Troubleshooting Flowchart 2.14 o OS Loading, Optical Drive o OS loading from CD-ROM or DVD-ROM drive. Disc in drive? Bootable disc in drive? Install bootable disc and reboot notebook. Install bootable disc. Try another bootable disc. Boots from CD or DVD? Done Reseat drive. Boots from CD or DVD? Booting from another device? Done Go to Flowchart 2.17 onfunctioning Device. Booting order correct? Reset the notebook. Refer to Section 1.2, Resetting the otebook, for instructions. Go to Flowchart 2.17 onfunctioning Device. Correct boot order using the Setup utility Maintenance and Service Guide

47 Troubleshooting Flowchart 2.15 o Audio, Part 1 o audio. Turn up audio internally or externally. Audio? Done otebook in docking device (if applicable)? Undock Internal audio? Go to Flowchart 2.16 o Audio, Part 2. Go to Flowchart 2.16 o Audio, Part 2. Dock notebook in replacement docking device. Go to Flowchart 2.17 onfunctioning Device. Audio? Done Maintenance and Service Guide 2 23

48 Troubleshooting Flowchart 2.16 o Audio, Part 2 Continued from Flowchart 2.15 o Audio, Part 1. Audio driver in OS configured? Reload audio drivers. Correct drivers for application? Load drivers and set configuration in OS. Connect to external speaker. Audio? Replace audio board and speaker connections in notebook (if applicable). Audio? Done Replace the following components individually, retesting after each replacement: Internal speakers. Audio board (if applicable). System board Maintenance and Service Guide

49 Troubleshooting Flowchart 2.17 onfunctioning Device onfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Any physical device detected? Replace hard drive. Fix or replace broken item. Go to Flowchart 2.9 o Operating System (OS) Loading. Device boots properly? Replace IC. If integrated IC, replace system board. Device boots properly? Done Replace diskette drive. Done Maintenance and Service Guide 2 25

50 Troubleshooting Flowchart 2.18 onfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Replace system board. Reseat internal keyboard connector (if applicable). Keyboard operating properly? Replace internal keyboard or cable. Done Keyboard operating properly? Done Replace system board Maintenance and Service Guide

51 Troubleshooting Flowchart 2.19 onfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Replace system board. Reseat internal pointing device connector (if applicable). Pointing device operating properly? Replace internal pointing device or cable. Done Pointing device operating properly? Done Replace system board. Maintenance and Service Guide 2 27

52 Troubleshooting Flowchart 2.20 o etwork/modem Connection o network or modem connection. etwork or modem jack active? Replace jack or have jack activated. Digital line? Connect to nondigital line. IC/modem configured in OS? Reload drivers and reconfigure. etwork or modem connection working? Done Disconnect all power from the notebook and open. Replace IC/modem (if applicable). Reseat IC/modem (if applicable). etwork or modem connection working? Done Replace system board Maintenance and Service Guide

53 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial umber Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial umber Location Maintenance and Service Guide 3 1

54 Illustrated Parts Catalog 3.2 otebook Major Components otebook Major Components 3 2 Maintenance and Service Guide

55 Illustrated Parts Catalog Item Table 3-1 Spare Parts: otebook Major Components Description Spare Part umber 1 Display assemblies (include wireless antenna boards and cables) For use on HP Special Edition L2000 models 14.0-inch, WXGA, SVA with Brightview 14.0-inch, WXGA For use on Compaq Presario V2000 models 14.0-inch, WXGA, SVA with Brightview 14.0-inch, WXGA 2 Switch covers (include wireless button and light) For use on HP Special Edition L2000 models For use on Compaq Presario V2000 models with wireless capability For use on Compaq Presario V2000 models without wireless capability 3 Keyboards For use on HP Special Edition L2000 models in the United States For use on Compaq Presario V2000 models in French Canada For use on Compaq Presario V2000 models in the United States LED board (includes cable, not illustrated) Maintenance and Service Guide 3 3

56 Illustrated Parts Catalog otebook Major Components 3 4 Maintenance and Service Guide

57 Illustrated Parts Catalog Item Table 3-1 Spare Parts: otebook Major Components (Continued) Description 5 Top covers (include TouchPad) Spare Part umber For use on HP Special Edition L2000 models For use on full-featured Compaq Presario V models For use on defeatured Compaq Presario V models 6 Fan assembly (includes heat sink and thermal pad) Processors (include thermal pad) AMD Turion 64 ML-37 (2.0-GHz) processor AMD Turion 64 ML-34 (1.8-GHz) processor AMD Turion 64 ML-32 (1.8-GHz) processor AMD Turion 64 ML-30 (1.6-GHz) processor AMD Turion 64 ML-28 (1.6-GHz) processor Mobile AMD Sempron (2.0-GHz) processor Mobile AMD Sempron (1.8-GHz) processor Mobile AMD Sempron (1.6-GHz) processor 8 System boards (include disk cell RTC battery) ATI RS480M, for use on full-featured models ATI RS480M, for use on defeatured models 9 USB/S-Video controller board (for use on full-featured models) S-Video controller board (for use on defeatured models) Maintenance and Service Guide 3 5

58 Illustrated Parts Catalog otebook Major Components 3 6 Maintenance and Service Guide

59 Illustrated Parts Catalog Item Table 3-1 Spare Parts: otebook Major Components (Continued) Description Spare Part umber 10 Broadcomm Bluetooth WLA module Speaker assembly Base enclosure Battery packs 12-cell, 8.8-AHr 6-cell, 4.0-AHr 14 Optical drives (include bezel) For use on HP Special Edition L2000 models 8X Max DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe For use on Compaq Presario V2000 models 8X Max DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe Maintenance and Service Guide 3 7

60 Illustrated Parts Catalog otebook Major Components 3 8 Maintenance and Service Guide

61 Illustrated Parts Catalog Item Table 3-1 Spare Parts: otebook Major Components (Continued) Description 15 Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 4200-rpm 100-GB 80-GB 60-GB 40-GB Spare Part umber Mini PCI b/g WLA communications card Memory modules (333-MHz, DDR1, PC2700) 18a 18b 18c 1024-MB 512-MB 256-MB Miscellaneous Plastics Kit Includes: Hard drive cover (includes 2 captive screws) Memory module compartment cover (includes 2 captive screws) Mini PCI compartment cover (includes 1 captive screw) otebook feet (not illustrated) Maintenance and Service Guide 3 9

62 Illustrated Parts Catalog 3.3 Mass Storage Devices Mass Storage Devices Table 3-2 Mass Storage Devices Spare Part umber Information Item Description 1 Hard drives (include frame and connector) 5400-rpm 80-GB 60-GB 4200-rpm 100-GB 80-GB 60-GB 40-GB Spare Part umber Maintenance and Service Guide

63 Illustrated Parts Catalog Item 2 Optical drives Table 3-2 Mass Storage Devices Spare Part umber Information (Continued) Description For use on HP Special Edition L2000 models 8X Max DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe For use on Compaq Presario V2000 models 8X Max DVD-ROM drive 24X DVD/CD-RW Combo Drive 8X DVD±RW/R and CD-RW Combo Drive 8X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe Spare Part umber USB digital drive (not illustrated) Maintenance and Service Guide 3 11

64 Illustrated Parts Catalog 3.4 Miscellaneous Plastics Kit Miscellaneous Plastics Kit Table 3-3 Miscellaneous Plastics Kit Spare Part umber Item Description Includes: Mini PCI compartment cover Memory module compartment cover otebook feet (4) Hard drive cover 3 12 Maintenance and Service Guide

65 Illustrated Parts Catalog 3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Description Spare Part umber Logo Kits For use on HP Special Edition L2000 models For use on Compaq Presario V2000 models Wired headset with volume control For use on HP Special Edition L2000 models For use on Compaq Presario V2000 models All-in-one media cable HP remote control USB travel mouse otebook entertainment cable and -cable watt AC adapter Power cord Screw Kit (includes the following screws; refer to Appendix C, Screw Listing, for more information on screw specifications and usage) For use on HP Special Edition L2000 models For use on Compaq Presario V2000 models Phillips PM screw Phillips PM captive screw (includes C-clips) Phillips PM screw Phillips PM screw Phillips PM screw Phillips PM screw Phillips PM screw Phillips PM captive spring-loaded, shoulder screw (includes C-clips) Maintenance and Service Guide 3 13

66 Illustrated Parts Catalog 3.6 Sequential Part umber Listing Spare Part umber Table 3-5 Spare Parts: Sequential Part umber Listing Description USB travel mouse USB digital drive Wired headset with volume control for use on Compaq Presario V2000 models Wired headset with volume control for use on HP Special Edition L2000 models HP remote control All-in-one media cable otebook entertainment cable and -cable cell, 4.0-AHr battery pack ATI RS480M system board, for use on defeatured models (includes disk cell RTC battery) ATI RS480M system board, for use on full-featured models (includes disk cell RTC battery) Broadcomm Bluetooth WLA module Mobile AMD Sempron (1.6-GHz) processor (includes thermal pad) Mobile AMD Sempron (1.8-GHz) processor (includes thermal pad) AMD Turion 64 ML-28 (1.6-GHz) processor (includes thermal pad) AMD Turion 64 ML-30 (1.6-GHz) processor (includes thermal pad) 3 14 Maintenance and Service Guide

67 Illustrated Parts Catalog Table 3-5 Spare Parts: Sequential Part umber Listing (Continued) Spare Part umber Description AMD Turion 64 ML-34 (1.8-GHz) processor (includes thermal pad) cell, 8.8-AHr battery pack watt AC adapter Power cord Fan (includes heat sink and thermal pad) USB/S-Video controller board (for use on full-featured models) AMD Turion 64 ML-37 (2.0-GHz) processor (includes thermal pad) inch, WXGA display assembly for use on Compaq Presario V2000 models (includes wireless antenna boards and cables) inch, WXGA, SVA with Brightview display assembly for use on Compaq Presario V2000 models (includes wireless antenna boards and cables) MB memory module (333-MHz, DDR1, PC2700) MB memory module (333-MHz, DDR1, PC2700) MB memory module (333-MHz, DDR1, PC2700) rpm, 60-GB hard drive (includes frame and connector) rpm, 80-GB hard drive (includes frame and connector) rpm, 100-GB hard drive (includes frame and connector) rpm, 40-GB hard drive (includes frame and connector) rpm, 60-GB hard drive (includes frame and connector) rpm, 80-GB hard drive (includes frame and connector) Maintenance and Service Guide 3 15

68 Illustrated Parts Catalog Table 3-5 Spare Parts: Sequential Part umber Listing (Continued) Spare Part umber Description X Max DVD-ROM drive for use on Compaq Presario V2000 models X DVD/CD-RW Combo Drive for use on Compaq Presario V2000 models X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe, for use on Compaq Presario V2000 models X DVD±RW/R and CD-RW Combo Drive for use on Compaq Presario V2000 models Keyboard for use on Compaq Presario V2000 models in the United States Keyboard for use on Compaq Presario V2000 models in French Canada Top cover for use on defeatured Compaq Presario V2000 models (includes TouchPad) Top cover for use on full-featured Compaq Presario V2000 models (includes TouchPad) Base enclosure Miscellaneous Plastics Kit Screw Kit for use on Compaq Presario V2000 models Logo Kit for use on Compaq Presario V2000 models Switch cover for use on Compaq Presario V2000 models with wireless capability (includes wireless button and light) Switch cover for use on Compaq Presario V2000 models without wireless capability (includes wireless button and light) Speaker assembly LED board (includes cable) 3 16 Maintenance and Service Guide

69 Illustrated Parts Catalog Table 3-5 Spare Parts: Sequential Part umber Listing (Continued) Spare Part umber Description Mini PCI b/g WLA communications module inch, WXGA display assembly for use on HP Special Edition L2000 models (includes wireless antenna boards and cables) inch, WXGA, SVA with Brightview display assembly for use on HP Special Edition L2000 models (includes wireless antenna boards and cables) Keyboard for use on HP Special Edition L2000 models in the United States Top cover for use on full-featured HP Special Edition L2000 models (includes TouchPad) Screw Kit for use on HP Special Edition L2000 models Logo Kit for use on HP Special Edition L2000 models Switch cover for use on HP Special Edition L2000 models S-Video controller board (for use on defeatured models) X Max DVD-ROM drive for use on HP Special Edition L2000 models X DVD/CD-RW Combo Drive for use on HP Special Edition L2000 models X DVD±RW/R and CD-RW Combo Drive for use on HP Special Edition L2000 models X DVD±RW/R and CD-RW Dual Layer Combo Drive, LightScribe, for use on HP Special Edition L2000 models Maintenance and Service Guide 3 17

70 Illustrated Parts Catalog Table 3-5 Spare Parts: Sequential Part umber Listing (Continued) Spare Part umber Description Mobile AMD Sempron (2.0-GHz) processor (includes thermal pad) AMD Turion 64 ML-32 (1.8-GHz) processor (includes thermal pad) 3 18 Maintenance and Service Guide

71 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required ou will need the following tools to complete the removal and replacement procedures: Magnetic screwdriver Phillips P0 screwdriver 2.0-mm hex wrench for processor socket locking screw Flat-bladed screwdriver Tool kit includes connector removal tool, loopback plugs, and case utility tool 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Maintenance and Service Guide 4 1

72 Removal and Replacement Preliminaries Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors ÄCAUTIO: When servicing the notebook, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on, and then shut it down through the operating system. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed. 4 2 Maintenance and Service Guide

73 Removal and Replacement Preliminaries Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, CD-ROM drive, or a diskette drive, place it in a static-proof bag. Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package, Fragile: Handle With Care. 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. etworks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy. Maintenance and Service Guide 4 3