TIPA : services based on standards

Transcription

1 JOURNEE MONDIALE DE LA NORMALISATION Les normes garantissent des changement positifs 14 octobre 2013 TIPA : services based on standards Béatrix.Barafort@tudor.lu

2 What is TIPA? TIPA: Tudor IT Assessment ITIL: IT Infrastructure Library

3 TIPA is the result of 10 years of research work, including experimentation, on combining ITIL with the ISO/IEC ISO/IEC Standard (Part 2:2003) ITIL SPICE: Software Improvement and Capability determination 3

4 JTC 1 SC7 Structure SWG5 Standards Group SWG22 SWE Vocabulary Group SC7 Chairman M. Coallier Canada) Secretary M. Suryn (Canada) SWG1 Business Planning Group WG2 Systems and Software Documentation WG10 Assessment WG27 IT Enabled Services WG4 Tools and Methods WG19 Techniques for Specifying IT Systems WG24 SLC Profiles and Guidelines for VSE WG28 CIF Usability WG6 SW Product Quality Measurement and Evaluation WG20 Software Engineering Body of Knowledge WG25 IT Service WG7 Life Cycle WG21 Software Asset WG26 SW Testing WG42 Architecture SC7 Secretariat Report Montreal, Canada 2013 SC7 Luxembourg activity

5 JTC 1 SC7 & TIPA interactions SWG5 Standards Group SWG22 SWE Vocabulary Group SC7 Chairman M. Coallier Canada) Secretary M. Suryn (Canada) SWG1 Business Planning Group WG2 Systems and Software Documentation WG10 Assessment ISO/IEC & ISO/IEC 3300X series WG27 IT Enabled Services WG4 Tools and Methods WG19 Techniques for Specifying IT Systems WG24 SLC Profiles and Guidelines for VSE WG28 CIF Usability WG6 SW Product Quality Measurement and Evaluation WG20 Software Engineering Body of Knowledge WG25 IT Service ISO/IEC series -> ISO/IEC WG7 Life Cycle WG21 Software Asset WG26 SW Testing WG42 Architecture SC7 Secretariat Report Montreal, Canada 2013 TIPA and main standards influence and impact

6 About ISO/IEC Reference Model - Domain & Scope - Purpose - Expected Results PRM ITIL 2011 Assessment Model -Scope - Indicators - Mapping - Translation PAM ITIL 2011 Measurement Framework - Maturity Levels - Attributes - Rating scale Initial input - Purpose - Scope - Constraints - Identities - Approach - Assessor competence criteria - Additional information ASSESSMENT PROCESS Preparation Assessment Analysis Reporting Closure Output - Date - Assessment input - Identification of evidence - Assessment process used - profiles - Additional information Roles & Responsibilities -Sponsor - Lead assessor - Assessor(s) IT Various Models - Software Deveopment (ISO/IEC ) - System Development (ISO/IEC ) - IT Service (TIPA-> ITIL V2, V3, 2011, ISO/IEC PRM & PAM) - Software Testing (ISO/IEC PRM & PAM) - Information Security (new project for PRM & PAM based on ISO/IEC 27001)

7 What the TIPA assessment results look like Level 1 Performed Performance Performance Level 2 Managed Work Product Definition Level 3 Established Deployment Measurement Level 4 Predictable Control Innovation Level 5 Optimizing Optimisation Incident (INC) F L F P N Service Level (SLM) F F F L L Problem (PRO) L P L L N Legend Rates "Fully" F Not Assessed "Largely" L Not Applicable N.A. "Partially" "Not" P N

8 From ISO/IEC to TIPA products & services ITIL v2 informal process descriptions Service Exposit ion Service R.E. Techniques Goal trees Manage ment Service Capitaliz ation ISO/IEC requirements for PRM-PAM Assessment Model (PAM) Models Definition selection Organizational context discovery Assessment scope definition Reference Model (PRM) Preparation Assessment planning and organization Kick-off meeting Assessment Interviews Document reviews Results consolidation rating Maturity Level determination Analysis Method Strengths, Weaknesses, Opportunities, and Threats (SWOTs) analysis Improvement Recommendations Results Presentation Detailed report of the results Presentation to the management Presentation to the interested parties TIPA Assessor & Lead Assessor Training courses Closure Closing meetings Toolbox

9 Positive changes: benefits of TIPA TIPA provides RDI-based services supported by standards The TIPA process models (for ITIL 2011, ISO/IEC 20000, ) The TIPA assessment method Guidance on how to perform an assessment Guidance on how to measure process performance and maturity Compliance with an ISO standard: ISO/IEC Compliance and traceability with ITIL 2011, ISO/IEC ,... An exhaustive toolkit supporting the assessment activities A set of template supporting the sales and reporting activities A contextual answer to process assessment Training courses for certifying Assessors & Lead Assessors according to the TIPA «professional certification scheme»

10 TIPA for ITIL global adoption Oct 2013

11 Conclusion TIPA RDI initiative: services based on standards Completed innovation chain: RDI results transferred to the market Continuous standards watch for maintaining the TIPA framework Win-win positioning regarding the standardization community Tools Strategy Policies ISO/IEC based process models: Enable integration and interoperability between processes People Objectives Facilitate management systems integration es Prepare for management system standards certification 11

12 TIPA Resources TIPA team authored the book ITSM Assessment Supporting ITIL ISBN ITSM Assessment Models ITIL v2, v3, 2011, ISO/IEC Data manageme nt toolset TIPA Assessme nt Model Project manageme nt toolset TIPA toolbox: Assessme nt report template TIPA Toolbox Questions sets Trainings organized by TIPA training programme rating toolset Website: : Tudor ITSM Assessment Contact us: TIPA@tudor.lu

13 Copyrights ITIL is a registered trade mark of Axelos. IT Infrastructure Library is a registered trade mark of Axelos. TIPA is an initiative of CRP Henri Tudor. TIPA is a registered trade mark of CRP Henri Tudor. 13