Concessionaire Meeting

Transcription

1 Concessionaire Meeting Wednesday, April 20, 2016

2 Agenda Welcome/Introductions Handbook Updates ADA Maintenance CRDC Security, Access & Badging Reminders, Q & A Laurie Noyes, Director of Airport Concessions Carolyn Langdon, Sr. Business Analyst Elita McMillon, Director of Ethics, Diversity Pat Campbell & Kerry Duris, Airport Maintenance Mike Pardikes, Facilities Manager, Bradford Danny Glennon & Eleanor Robichaud, Terminal Operations Concessions Team 2

3 Airport Digital Ads Main Terminal Rotation 3

4 Carolyn Langdon, Sr. Business Analyst Handbook Updates

5 Handbook Updates Version 3 Spanish Quick Reference ADA Compliance Performance Audit Updated Prohibited Items TSA Roof Access for Hood Cleaning Pest Control Food Donation Readable Material Logistics 5

6 Handbook Updates Food Donation Program Bradford will collect and store food for repurposing at the CRDC Food donation pickups take place at CRDC Food Donation Connection assists in managing food donation programs For more information about Food Donation Connection, fill out the form in the Handbook 6

7 Handbook Updates Readable Material Logistics Implemented on April 7 All readable materials (books, magazines, and newspapers) will be received and sorted by concept at the CRDC Readable materials will be delivered to designated retail staging locations on each Terminal Materials at each staging location will be sorted by concept Retailers and/or merchandisers will check in and work through readable materials from the staging locations only Remember to CLOSE totes 7

8 Handbook Updates Readable Material Logistics Removes magazine, book, and local newspaper suppliers from the airport roadways, delivery dock, and truck courts Improves security control by eliminating red badge access Retail staging areas will significantly improve the merchandising process Better access to working stock Limiting material on the retail sales floor Improved customer experience 8

9 Handbook Updates CRDC Material Staging Area Airside A 9

10 Handbook Updates CRDC Material Staging Area Airside C 10

11 Handbook Updates CRDC Material Staging Area Airside E 11

12 Handbook Updates CRDC Material Staging Area Airside F 12

13 Handbook Updates CRDC Material Staging Area Main Terminal

14 Elita McMillon, Director of Ethics, Diversity and Administration ADA Compliance

15 ADA Compliance The Basics Reasonable accommodation Must comply with basic nondiscrimination requirements that prohibit exclusion, segregation, and unequal treatment Must comply with specific requirements related to architectural standards Must make reasonable modifications to policies, practices and procedures to accommodate disabilities Must effectively communicate with people with hearing, vision or speech disabilities 15

16 ADA Compliance More Basics Service animal relief areas: Main Terminal - direct to grassy area across the vehicle drives of the arrival (baggage claim) and departure (ticketing) levels Airsides - direct to airline for access TTY phone locations: Main Terminal Baggage claim Blue side belts 2 and 7 Red side belt 10 and TGI s Airsides Gates A14, C38, E68 and F86 Red Side West Blue Side West Red Side East Blue Side East 16

17 ADA Compliance Complaint Resolution Proactively resolve courteously, expeditiously, accurately and as uniformly as possible by the most appropriate staff Refer guests with unresolved complaints to Complaint Resolution Form available at tampaairport.com Post info on ADA Grievance Procedure in discreet location for employees Know the ADA Coordinator: Elita McMillon Director of Ethics Diversity and Administration

18 ADA Compliance Are You Ready (or Getting Ready)? Is there a lowered transaction/service counter? Are lowered transaction/service counters clear? Do sit-down tables provide clear floor space? Is there an accessible route to point of sale? Are access aisles maintained at 36 inches wide minimum between fixtures and/or merchandise? Have employees been trained on how to interact with people with disabilities (PWDs)? 18

19 ADA Compliance Are You Ready (or Getting Ready)? Do employees know how to assist PWDs who want to file an ADA complaint? Do employees know how to direct someone to the closest service animal relief area or TTY phone? Do employees know how to provide menus in alternate accessible formats e.g. verbally read an overhead menu or provide a large print menu? What provision is in place to assist customers reach merchandise beyond reach range (48 inches)? Is closed captioning on audio visual displays turned on? 19

20 Pat Campbell & Kerry Duris, Airport Maintenance Maintenance Department

21 Maintenance Department Services Work Control Pest Control Grease Hood cleaning procedures Recycling Trash/cardboard 21

22 Maintenance Department Work Control To report problems or submit Work Orders for service, please include: Requestor name, contact phone number, and organization. Complete description of requested work or repair, including operational impact. Exact location of the requested work or repair. Drawings, photos, or sketches, if appropriate, which would help explain requested work or repair. Please copy or notify HCAA Concessions of any submitted requests. (813)

23 Maintenance Department Grease Hood Cleaning Procedures Maintenance will unlock the appropriate roof access (scheduled in advance through Maintenance Work Control at ) for red-badged Concessionaire Personnel to provide escort for their contracted grease hood service providers. Concessionaires will notify Maintenance Work Control when contractor work has been completed. Maintenance will inspect the roof work areas and relock the roof access door. 23

24 Maintenance Department Pest Control Retail and Support Spaces Inspected and treated monthly using the Airport s Integrated Pest Management Program. A service technician is on site every Friday to address all call backs or additionalservices. Emergency services are handled on a case by case basis. Food and Beverage Monthly treatment per Florida Dept of Business Regs and U.S. Public Health Service Food Code, Treatments done after hours with 30-day guarantee with scheduled call backs: Concessionaires may contract for additional services beyond what is provided by the Authority. Service Schedule Week 1 Main Terminal Week 2 Airside A Week 3 Airside C Week 4 Airsides E & F 24

25 Maintenance Department Recycling Main Terminal and all Airsides are equipped with green 95-gallon recycling bins, serviced twice weekly. What can be recycled Glass Paper/Cardboard Plastic bottles Aluminum, tin and steel cans 25

26 Maintenance Department Recycling What cannot be recycled: 26

27 Maintenance Department Trash/Cardboard Compacting Trash Compactors Main Terminal All Airsides Cardboard Compactors Main Terminal Airside C CRDC Manager, Bradford Logistics services Airsides A, E & F to transport cardboard to the CRDC recycling compactor. 27

28 Mike Pardikes, Facilities Manager, Bradford Airport Logistics Central Receiving & Distribution Center (CRDC)

29 CRDC Lessons Learned: Communication is Key Communicate any vendor schedule changes. Please keep periodicals totes closed after removal of your items. Vendor dock times are very important and affect your delivery schedule. Additional off cycle deliveries should be conveyed to Bradford at least one day prior. Ad Hoc Deliveries will have reaction effect on other Concessionaires throughout the airport. 29

30 CRDC Creating a Lasting Partnership High degree of flexibility in a new concessions program. Bradford can assist with delivery of items needed for start up. Bradford has the ability to store items for extended period of time if necessary. 30

31 CRDC Assist With Vendor Challenges Bradford can assist with vendor performance issues. Bradford can provide compliance information and assist with enforcement of temperature requirements. Work with transportation management staffs to enhance driver on time performance. Vendor returns will held up to five business days and then returned back to you if not picked up by the vendor. 31

32 CRDC Extranet Portal Concessionaires have the ability to see upcoming deliveries. Real time access to vendor invoices enhances your ability to adjust your staffing requirements. Historical invoices are available on the extranet. 32

33 CRDC Billing Invoices Bill to and ship to addresses need to be separated by your accounting departments as to not misdirect billing invoices. We are not federally bonded to handle USPS mail deliveries of any kind. Include on UPS and Fed Ex shipments in the address section CPI SLN number. 33

34 Danny Glennon & Eleanor Robichaud, Terminal Operations Security, Access & Badging

35 Security, Access & Badging Concessionaires are required to follow all other TSA guidelines and regulations which can be found on the TSA website

36 Cheryl Hawkins, Business Diversity Manager ACDBE Monitoring and Compliance

37 ACDBE Compliance and Monitoring Counting ACDBE Participation in a joint venture: - distinct, clearly defined portion of the work of the concession that the ACDBE performs with its own forces - Clearly defined means that there is no guesswork involved in determining the nature of the work assigned to the ACDBE. - Own forces - persons employed directly by the ACDBE or if employees of JV are controlled by the ACDBE with respect to the ACDBE s role. - Descriptions that are vague are not acceptable by USDOT/FAA. - If the role of the ACDBE participant can t be quantified or qualified, it can t be counted. 37

38 ACDBE Compliance and Monitoring The Preamble to 49 CFR Part 23, revised in 2005, states as follows: As a policy matter, we believe it is preferable for ACDBE joint venture participants to actually have a defined role in the revenue-generating activities of the business (e.g., the joint venture runs four food service locations in the airport, and the ACDBE is directly responsible for one of them). There is a greater likelihood of confusion, counting, and other administrative difficulties, as well as of abuse, when ACDBE participation is claimed for joint ventures in which the ACDBE participant has only a vaguely defined role in the entity as a whole. 38

39 ACDBE Compliance and Monitoring EXAMPLES OF VAGUE ACDBE PARTICIPATION: Participated in the budget process Assisted with hiring employees Worked with managers to improve customer service Minor roles that occur on an as needed basis EXAMPLES OF ACCEPTABLE/COUNTABLE ACDBE PARTICIPATION: Comprehensive role in the operation and management of a single location or unit Roles that involve activities that occur on an ongoing basis and can be related to a core function Who, what, how and for what period of time, ie. daily, weekly, or monthlythat activities/tasksoccur (ACDBE Compliance Report) If the role of the ACDBE participant can t be quantified or qualified, it can t be counted! 39

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41 ACDBE Compliance and Monitoring ACDBE Compliance Report will be due July 15, 2016 and monthly thereafter. Submit JV Meeting Minutes with the ACDBE Report. Report templates will be posted on TPA website: Submit ACDBE Report to: Cheryl Hawkins Bonnie Yauilla 41

42 Questions & Answers 42

43 THANK YOU FOR ATTENDING! 43