What's New in Bomgar Remote Support 16.1

Transcription

1 What's New in Bomgar Remote Support Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners. TC:6/1/2016

2 Table of Contents Updates for Support Administrators 3 Archive Presentations via the API or Integration Client 4 Hyper-V Appliance 5 Jumpoint Clustering and Improved Management 6 Mass Import of Jump Shortcuts 7 Multifactor Authentication 8 SAML Single Sign On Support 9 Updates for Support Representatives 10 3D Touch Support for iphone 6s/6s Plus 11 Faster Performance (Peer-to-Peer Sessions) 12 Faster Session Start 13 HD View 14 Improved Attended Support for Passive Jump Clients 15 Jump Shortcuts 16 Jump Shortcuts Access from Mobile Rep Consoles 17 Touch ID Authentication for ios 18 Unattended Android Access 19 CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 2

3 Updates for Support Administrators Bomgar 16.1 contains the following updates for Bomgar administration. UPDATES FOR SUPPORT ADMINISTRATORS Archive Presentations via the API or Integration Client Feature Extract presentation logs and recordings via the API or Integration Client. Hyper-V Appliance The Bomgar Remote Support Virtual Appliance can now be installed in a Microsoft Hyper-V environment, extending Bomgar s hypervisor support beyond our current VMware support, offering a greater variety of virtual environments. Jumpoint Clustering and Improved Management Experience improved Jumpoint manageability. You can view the public and private IP of the system where the Jumpoint is deployed, as well as the hostname and comments. Additional actions are also available, such as uninstalling and redeploying Jumpoints on a remote network to increase scalability. Cluster Jumpoints to provide redundancy and load-balancing. Mass Import of Jump Shortcuts Import Jump Shortcuts using a comma-separated value (CSV) file, reducing the time required to create Jump Shortcuts. Additionally, a new API command is available to programmatically create Jump Shortcuts. This eliminates the need to import and configure large numbers of endpoints. Multifactor Authentication Implement native multifactor authentication using a secure second-factor access code that is ed to a user. SAML Single Sign On Support Bomgar can now be included as one of your single sign-on service providers. By connecting Bomgar to your identity provider or federation service using SAML, you can securely and conveniently log in to the web interface and representative console. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 3

4 Archive Presentations via the API or Integration Client Extract presentation logs and recordings via the API or Integration Client. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 4

5 Hyper-V Appliance The Bomgar Remote Support Virtual Appliance can now be installed in a Microsoft Hyper-V environment, extending Bomgar s hypervisor support beyond our current VMware support, offering a greater variety of virtual environments. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 5

6 Jumpoint Clustering and Improved Management Experience improved Jumpoint manageability. You can view the public and private IP of the system where the Jumpoint is deployed, as well as the hostname and comments. Additional actions are also available, such as uninstalling and redeploying Jumpoints on a remote network to increase scalability. Cluster Jumpoints to provide redundancy and load-balancing. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 6

7 Mass Import of Jump Shortcuts Import Jump Shortcuts using a comma-separated value (CSV) file, reducing the time required to create Jump Shortcuts. Additionally, a new API command is available to programmatically create Jump Shortcuts. This eliminates the need to import and configure large numbers of endpoints. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 7

8 Multifactor Authentication Implement native multifactor authentication using a secure second-factor access code that is ed to a user. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 8

9 SAML Single Sign On Support Bomgar can now be included as one of your single sign-on service providers. By connecting Bomgar to your identity provider or federation service using SAML, you can securely and conveniently log in to the web interface and representative console. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 9

10 Updates for Support Representatives Bomgar 16.1 contains the following updates for Bomgar representatives. UPDATES FOR SUPPORT REPRESENTATIVES 3D Touch Support for iphone 6s/6s Plus Feature The Bomgar mobile representative console uses ios 3D Touch Support capabilities offered by the iphone 6S and 6S Plus devices to start sessions faster and more efficiently. By tapping and holding the Bomgar representative console icon on your ios device, you can quickly access the three most viewed Jump Items, and you can seamlessly transition between active support sessions. With 3D Touch Support, multi-tasking has never been this simple. Faster Performance (Peer-to-Peer Sessions) Network and protocol enhancements allow for direct peer-to-peer connections, resulting in increased performance in screen sharing, file transfer, and remote shell. Faster Session Start Streamlined initiation processes and improved UI facilitate getting your customers into a support session faster on desktop and mobile. HD View A new streaming video codec allows faster speeds and higher definition video quality while screen sharing. Improved Attended Support for Passive Jump Clients When using Passive Jump Clients for attended support, more frequent status updates means that representatives can now see and search by the username of the person logged into the machine. The Passive Jump Client now checks for and updates a changed username. Jump Shortcuts Save shortcuts in the representative console for frequently used Local Jump, Remote Jump, Shell Jump, RDP, and vpro sessions. Jump Shortcuts Access from Mobile Rep Consoles Access Remote Jump and RDP Shortcuts from the mobile Representative Console. Jumps can occur through a Jumpoint. Touch ID Authentication for ios Bomgar is now able to authenticate technicians via ios devices built-in Touch ID capabilities, enabling touch authentication to be used to log into the iphone or ipad representative console. Unattended Android Access Mobile devices and tablets are being used more for non-traditional mobile uses, such as point-of-sale and kiosks. Support technicians can now connect to these devices even when the device is not in use and can conduct background tasks during business hours without any disruption. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 10

11 3D Touch Support for iphone 6s/6s Plus The Bomgar mobile representative console uses ios 3D Touch Support capabilities offered by the iphone 6S and 6S Plus devices to start sessions faster and more efficiently. By tapping and holding the Bomgar representative console icon on your ios device, you can quickly access the three most viewed Jump Items, and you can seamlessly transition between active support sessions. With 3D Touch Support, multi-tasking has never been this simple. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 11

12 Faster Performance (Peer-to-Peer Sessions) Network and protocol enhancements allow for direct peer-to-peer connections, resulting in increased performance in screen sharing, file transfer, and remote shell. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 12

13 Faster Session Start Streamlined initiation processes and improved UI facilitate getting your customers into a support session faster on desktop and mobile. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 13

14 HD View A new streaming video codec allows faster speeds and higher definition video quality while screen sharing. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 14

15 Improved Attended Support for Passive Jump Clients When using Passive Jump Clients for attended support, more frequent status updates means that representatives can now see and search by the username of the person logged into the machine. The Passive Jump Client now checks for and updates a changed username. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 15

16 Jump Shortcuts Save shortcuts in the representative console for frequently used Local Jump, Remote Jump, Shell Jump, RDP, and vpro sessions. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 16

17 Jump Shortcuts Access from Mobile Rep Consoles Access Remote Jump and RDP Shortcuts from the mobile representative console. Jumps can occur through a Jumpoint. CONTACT BOMGAR info@bomgar.com (US) +44 (0) (UK/EMEA) BOMGAR.COM 17

18 Touch ID Authentication for ios Bomgar is now able to authenticate technicians via ios devices built-in Touch ID capabilities, enabling touch authentication to be used to log in to the iphone or ipad representative console. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 18

19 Unattended Android Access Mobile devices and tablets are being used more for non-traditional mobile uses, such as point-of-sale and kiosks. Support technicians can now connect to these devices even when the device is not in use and can conduct background tasks during business hours without any disruption. CONTACT BOMGAR (US) +44 (0) (UK/EMEA) BOMGAR.COM 19