Getting Started With SAM Director SAM Director User Guide

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Getting Started With SAM Director SAM Director User Guide"

Transcription

1 Getting Started With SAM Director SAM Director User Guide Copyright 2014 License Dashboard Limited. License Dashboard Limited is a trading subsidiary of the Blenheim Group. License Dashboard Limited - Blenheim House - York Road - Pocklington - York - YO42 1NS - UK t: (UK/International) t: (US & Canada) - f: e: License Dashboard Limited is a company registered in England and Wales, with company number and VAT number GB

2 OVERVIEW OVERVIEW License Dashboard SAM Director is an online tool which integrates with License Manager. SAM Director brings the extensive reporting capabilities from a License Manager database and makes it available online. It also adds in functionality to request and track software for your entire organization and aid in addressing shortfalls in license entitlement. Licensing requests are crosschecked against available license entitlement and sent for purchasing and installation. Purpose and Scope This help documentation is designed to get you up and running with SAM Director as quickly as possible. The beginning section provides details for configuring the system. The second section provides details on how the purchasing side of SAM Director can be configured for use. More detailed help and support is available in the SAM Director User Guide. 2

3 Table of Contents Overview 2 Preparation 4 How to Configure SAM Director 5 The Administration Workspace 7 Configuring the System Settings 7 Configuring 8 Creating Approval Levels 11 Setting Up Software Requests 13 Setting Up Purchasing 14 Setting Up Users 15 Defining the Contact Query Types 18 The Manage Purchasing Workspace 19 Setting Up the Product Catalog 19 Configuring Purchasing 21 Support 23 3

4 Preparation Installation When you purchase SAM Director, you are provided with the install files and an installation guide. The installation guide is in a PDF format and gives details of the system requirements and how to install the software. Please refer to this document when installing SAM Director. Login A standard Administrator account is enabled when you install SAM Director. Use this account to log into the system. Please note: If you are using a Hosted System, you may also need to enter the company name. Username: Administrator Password: Administrator Please note: After login, you may want to change the password. Click Change Password at the top of the page to do this. 4

5 How to Configure SAM Director There are two workspaces in SAM Director which are used to configure the system. 1. Administration 2. Manage Purchasing To access each workspace, click the link in the workspaces menu. Introduction to Administration The Administration workspace is used to configure the functions and appearance of SAM Director. There are three menus: The Administration menu is used to manage users and the areas of the system they can access. The Data Settings menus is used to configure the addresses to direct Business Unit queries and Contact queries to. The automatically generated notifications can be customized here. The System Configuration Settings menu is used to configure the look of SAM Director and the , login session and system settings. It is also used to control the Purchasing and Software Request features. Introduction to Manage Purchasing The Manage Purchasing is primarily used to manage purchasing requests. However, there are two menus which are used to manage the Product Catalog, software suppliers, agreements and license details. 5

6 The Product Maintenance menu is used to manage the Product Catalog. The Product Catalog is unique to your organization. It enables you to create a list of frequently used products and manufacturers in your organization. This helps users to choose the appropriate software and version when they raise a request. The Purchasing Administration menu is used to manage the suppliers, agreements and licenses used when purchasing a product. Configuring SAM Director You can take the following steps to configure SAM Director. 1. Configure the System Settings 2. Configure 3. Create Approval Levels 4. Set Up Software Requests 5. Set Up Purchasing 6. Set Up Users 7. Define the Contact Query Types 8. Set Up the Product Catalog 9. Configure Purchasing After configuring SAM Director, it is recommended that you review the Shortfalls list in the Manage License page. This allows you to begin purchasing licenses to meet a shortfall in entitlement. 6

7 THE ADMINISTRATION WORKSPACE THE ADMINISTRATION WORKSPACE Configuring the System Settings In SAM Director, you can configure the system settings for your organization. 1. Click Administration to view the administration workspace. 2. Click System in the System Configuration Menu to view the system settings page. 3. Type a Company Name and Application Name. 4. Type the Application URL. 5. Select a Currency Symbol for use in the system. 6. Select a Multi-Lingual Support setting. Select Yes to enable the Language option in the navigation toolbar. 7. Select a Business Unit Security setting. Business Unit security is used to restrict user access to Business Units. The security roles restrict the data you can view in the Reports workspace and the Executive Summary workspace. Please note: The Security Roles page is used to manage access levels and the Users page is used to assign security roles to users. These pages are not covered in this Getting Started Manual, please refer to the SAM Director user guide for help. 8. Select a Service Management setting. Service Management is used to create specific filters for users to use. These filters are only made available in the Reports workspace. Please note: The views are created in the Views page, views are assigned to roles in the Roles page. These pages are not covered in this Getting Started Manual, please refer to the SAM Director user guide for help. 9. Select No for the User Account Backup setting. This feature is only used in Cloud Console. 10. Select an ASP Management setting. ASP Management allows Authorized Service Providers to flag the Manufacturers who require priority management in SAM Director. 11. Click Update to save the new settings. 7

8 Configuring SAM Director can be configured to send s for install notifications, transfer requests and other reasons. This requires access to an server. The page allows you to configure the settings for SAM Director. Each Address serves a different purpose in SAM Director. The Service Desk address is used to send Installation notifications to. The License Administrator address is used to send compliance verification notifications to. This informs the License Administrator when a new item is added to the Compliance Verification page. The System Reply to Address is used to send Standard System Notifications from. The Purchaser address is the default address to send purchase notifications to. These inform the purchaser when a new item is added to the Items to Order or Shortfalls to Order page. Please note: The default address is overridden if a purchaser has been specified on the software request. The Tester address is used to send all s to if the Mode set to Testing in the Settings. The Transfer Requests address is the default address to send transfer notifications to. These inform the License Administrator when a new item is added to the Pending Transfers page. Please note, the default address is overridden if the Business Unit has its own contact in the Business Units page. The Main Contact address is the default address for Standard Query Types raised using the Contact Us button. Please note: This is overridden if the Contact Type has its own contact in the Contact Query Types page. 1. Click Administration to view the administration workspace. 2. Click in the System Configuration Menu to view the settings page. 8

9 3. Type an Server address. 4. Select an enabled setting. To enable or disable SAM Director s. 5. Select an Mode. Select Production when you are ready to make the system live to all users. The testing setting will send all notifications to the Tester address. 6. Select an address to send Installation Notifications to when a product is ready to be installed. The address is defined in the Addresses section. 7. Select the number of Devices per install request setting. This determines whether an install notification must be generated for each separate device when a software request for multiple devices is completed. 8. Type the address for each type of contact. Each address serves a different purpose in SAM Director. The Service Desk address is used to send Installation notifications to. The License Administrator address is used to send compliance verification notifications to. This informs the License Administrator when a new item is added to the Compliance Verification page. The System Reply to Address is used to send Standard System Notifications from. The Purchaser address is the default address to send purchase notifications to. These inform the purchaser when a new item is added to the Items to Order or Shortfalls to Order page. The Tester address is used to send all s to if the Mode set to Testing in the Settings. The Transfer Requests address is the default address to send transfer notifications to. These inform the License Administrator when a new item is added to the Pending Transfers page. The Main Contact address is the default address for Standard Query Types raised using the Contact Us button. 8. Click Update to save the new settings. A feature of SAM Director allows you to request transfer licenses between Business Units to meet a software request. If licensing is managed separately in each Business Unit you can set a specific address to send s to. 9. Click Business Units in the Data Settings menu to view the Business Units page. 10. Click Edit against a Business Unit. The Edit Business Unit page is displayed. 11. Type a Contact and click Update. You can also append custom messages to certain notifications which are sent from SAM Director. 9

10 12. Click Custom Messages in the Data Settings menu to view the Custom Messages page. 13. Type a custom message for each notification type. 14. Click Update. 10

11 Creating Approval Levels When a software request is received, it is sent through an approval process before it is sent to verify if there are any licenses available. SAM Director allows you to create approval levels for software requests. Approval levels are assigned to users. Software requests are sent to specific users with the appropriate approval level. An organization can have an approval level hierarchy for software requests to go through several approvers. SAM Director does not restrict the user to follow the approval levels in sequence. Users must select the appropriate approver for their request. For example, if there are two approval levels, manager and director, a user could potentially send a request directly to the manager for approval. This allows approvers to raise requests which are already approved at their approval level. 1. Click Administration to view the administration workspace. 2. Click Approval Levels in the Administration menu to view the Approval Levels page. 3. Click Add New Level to add a new approval level. The Edit Approval Level page is displayed. 11

12 4. Type an Approval Level Name. 5. Click Update. The approval level is created. The approval level for software requests is set in the Software Requests page. Approval levels are assigned to users in the Users page. The user must select the correct Approver when raising their software request. 12

13 Setting Up Software Requests In SAM Director, software requests are sent through an approval process and license compliance process before they are sent for purchasing or to be installed. These processes can be edited to suit your organizations needs. 1. Click Administration to view the administration workspace. 2. Click Software Requests in the System Configuration Settings menu to view the sofware requests settings. 3. Select a Required Approval Level. This determines the final approval level which users must have to allow them to approve software requests. Users with the required approval level and access to the manage purchasing workspace can approve requests. 4. Select an Allow pre-approval of Requests setting. This allows users with the required approval level to flag their request as already approved and send it directly for compliance verification. A final approver must be selected as the pre-approver, they are informed on submitting on the request that they have been nominated. 5. Select an Allow manager to specify purchaser setting. This allows users to specify which purchaser to send a purchase request to. 6. Click Update to save the new settings. 13

14 Setting Up Purchasing When you purchase items in the Manage Purchasing workspace, you can monitor the delivery of goods before sending an installation notification. This ensures that you are fully licensed before installing a product. 1. Click Administration to view the Administration workspace. 2. Click Purchasing in the System Configuration Settings menu to view the Purchasing page. 3. Select an Enable Goods Inward setting. Select Yes to monitor good inwards before sending an installation request. 4. Click Update. 14

15 Setting Up Users Users can be granted access to SAM Director to request software, manage software requests or view licensing data. Users can be created individually or imported. Users can be set to use License Manager or Windows authentication when logging in. In SAM Director, users can be given different permissions to access different parts of the system. Users can also be restricted to view only specific licensing data in the Reports section. The permissions are defined in the Security Roles and Approval Levels pages. How to Create a User 1. Click Add New User. The Edit User page is displayed. 2. Input the User Info. Tick Administrator to give the user administrator permissions. Select a Security Role to restrict the data a user can view in the Executive Summary workspace and Reports workspace. 3. Input the Authentication details to determine how the user will log in to SAM Director 4. Select the Software Management details. The approval level determines whether the user can approve software requests. 5. Input the Additional Information. 6. Tick the Allowed Applications to determine which workspaces the user can access in SAM Director. 7. Click Update. The User is added. Please note: If the user has been set up with License Manager Authentication, their login details are ed to them. How to Import Users from an Excel Spreadsheet If you are using License Manager authentication, you can import users from an Excel spreadsheet. The Excel file must contain the following column headings: 15

16 Login ID DisplayName JobTitle Department Telephone UseWindowsAuthentification AccountExpiryDate Language 1. Click Administration to view the administration workspace. 2. Click Import Users in the Administration menu to view the Import Users page. 3. Select the Approval Level for all users in the Excel spreadsheet. 4. Select the Allowed Applications for all users in the Excel spreadsheet. This determines which parts of SAM Director a user can access. 5. Double-click the Import File box. 6. Navigate to where the user file is stored. Select it and click Open. 7. Click Upload User Data. The Users are added to SAM Director. An with the login details is sent to each user. How to Edit Users Imported from Active Directory If you are using Windows authentication, the details are imported from Active Directory. You can edit user permissions in bulk by using Excel. Please note: This is not available if SAM Director is installed in a hosted environment. 1. Click Administration to view the administration workspace. 2. Click Users in the Administration menu to view the Users page. 16

17 3. Click Export User Data. The user details are saved in an Excel spreadsheet in your downloads folder. 4. Open the Excel spreadsheet. Divide the list of users into separate spreadsheets for each approval level. Divide each spreadsheet into separate spreadsheets according to which area of the system the users will be allowed to access. 5. Use the Import Users page to import each spreadsheet and update the User permissions. 17

18 Defining the Contact Query Types The Contact Us button in the top menu allows all users in SAM Director to raise a query. These queries can be pre-defined and automatically ed to the appropriate address. 1. Click Administration to view the administration workspace. 2. Click Contact Query Types in the Data Settings menu to view the Contact Query Types page. Click Add Standard Query Types to add a list of default query types in SAM Director. Click Add New Query Type to create a new query type. 3. Click Edit to edit a query type. The Edit Contact Query Type page is displayed. Type a Contact for the Query Type. Tick Delete to delete the Query Type. 4. Click Update. 18

19 THE MANAGE PURCHASING WORKSPACE THE MANAGE PURCHASING WORKSPACE Setting Up the Product Catalog When users raise a request for software, they are asked to specify the software they require from the product catalog. This allows you to determine the standard software used in your organization. Users can request products which are not in the product catalog and any non-catalog purchases can be tracked. 1. Click Manage Purchasing to view the Manage Purchasing workspace. 2. Click Suggested Products for Catalog in the Product Maintenance menu. This shows a list of all products currently used in your organization which are not in the product catalog. Tick the Add to Catalog box against products in the list. Click Update. The Products are added to your product catalog. 3. Click Products in the Product Maintenance menu. This shows a list of all products currently in your product catalog. 19

20 THE MANAGE PURCHASING WORKSPACE Tick Show All Products to include products which are not in the catalog. Use the filters and search fields to search for products you want to add to the product catalog. Select a product you want to add and tick the On Catalog box to add it to the product catalog. Remember to flag the manufacturer as On Catalog also for the additional products you select on the Products page. Click Export to Excel to export the list of products. This allows you to update details in bulk, such as the Estimated Cost of products. Use the Import Products page to import the edited list and update the details in SAM Director. 4. Click Software Bundles in the Product Maintenance menu. This shows details of any software bundles in the product catalog. Click Add New Software Bundle to create a new software bundle for users to select when they are requesting multiple software items. 20

21 Configuring Purchasing The Manage Purchasing workspace is used to purchase licenses and software for product requests or to meet a shortfall in entitlement. When a product request is received, the purchaser can raise a purchase order and it to a supplier or mark it as no purchase required. The Purchasing Administration allows you to manage the suppliers, agreements and licenses used when purchasing products. 1. Click Manage Purchasing to view the Manage Purchasing workspace. 2. Click Suppliers in the Product Maintenance menu. This shows a list of all suppliers currently used by your organization. Click Add New Supplier to add a new supplier to the list. Click Edit against a supplier in the list to edit the details of a supplier. Please note: The will be used to send purchase orders to suppliers from within SAM Director. 3. Click Agreements in the Product Maintenance menu. This shows a list of all agreements used by your organization. The agreements are automatically populated from License Manager. 21

22 Click Add New Agreement to add a new agreement to the list and to the License Manager database. Click Edit against an agreement in the list to edit the details in both SAM Director and License Manager. 4. Click Licenses in the Product Maintenance menu. This shows a list of Licenses available for selection when completing a purchase order. Click Populate from License Records to copy license details from License Manager. Click Add New License to add a new license or use the Import Licenses page to import licenses from an Excel spreadsheet. 22

23 SUPPORT Support Support website: Telephone: Address: License Dashboard Limited, Blenheim House, York Road, Pocklington, York YO42 1NS Online resources Share your thoughts and views in the License Dashboard Forum. Get the latest news, development schedules and technical details. Share your wish lists and questions, and communicate with other users. Download the latest patch versions of the software, including the latest dictionary definition updates. You can log in using your forum username and password. Read the latest published whitepapers on SAM and License Dashboard. 23

Getting Started With Data Cleanse EXE & MSI Data Cleanse EXE & MSI User Guide

Getting Started With Data Cleanse EXE & MSI Data Cleanse EXE & MSI User Guide Getting Started With Data Cleanse EXE & MSI Data Cleanse EXE & MSI User Guide Copyright 2014 License Dashboard Limited. License Dashboard Limited is a trading subsidiary of the Blenheim Group. License

More information

WatchDox Administrator's Guide. Application Version 3.7.5

WatchDox Administrator's Guide. Application Version 3.7.5 Application Version 3.7.5 Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals

More information

Customer admin guide. UC Management Centre

Customer admin guide. UC Management Centre Customer admin guide UC Management Centre June 2013 Contents 1. Introduction 1.1 Logging into the UC Management Centre 1.2 Language Options 1.3 Navigating Around the UC Management Centre 4 4 5 5 2. Customers

More information

Bidder s User Guide For Online E-Tendering System

Bidder s User Guide For Online E-Tendering System Bidder s User Guide For Online E-Tendering System Introduction to the User s Guide The User s Guide is a documentation regarding all the features of Bidder Online E-Tendering System. It explains how the

More information

Administrator Instructions for Link2CDMS Contractor Document Management System

Administrator Instructions for Link2CDMS Contractor Document Management System Table of Contents Administrator Instructions for Link2CDMS Contractor Document Management System Getting Started... 2 Viewing Your Approvals Dashboard... 2 Specifying Contractor Approval Status... 7 Adding

More information

Cox Business Online Backup. Download Instructions for Mac and Windows

Cox Business Online Backup. Download Instructions for Mac and Windows Cox Business Online Backup Download Instructions for Mac and Windows February 2014 Table of Contents Table of Contents Downloading Cox Business Online Backup on a Mac... 1 Downloading Cox Business Online

More information

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd

emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd emobile Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as a

More information

MultiSite Manager. User Guide

MultiSite Manager. User Guide MultiSite Manager User Guide Contents 1. Getting Started... 2 Opening the MultiSite Manager... 2 Navigating MultiSite Manager... 2 2. The All Sites tabs... 3 All Sites... 3 Reports... 4 Licenses... 5 3.

More information

Using Internet or Windows Explorer to Upload Your Site

Using Internet or Windows Explorer to Upload Your Site Using Internet or Windows Explorer to Upload Your Site This article briefly describes what an FTP client is and how to use Internet Explorer or Windows Explorer to upload your Web site to your hosting

More information

Vodafone Bulk Text. User Guide. Copyright Notice. Copyright Phonovation Ltd

Vodafone Bulk Text. User Guide. Copyright Notice. Copyright Phonovation Ltd Vodafone Bulk Text User Guide Copyright Notice Copyright Phonovation Ltd Important Notice: The Information contained in this document is subject to change without notice and should not be construed as

More information

Brainloop Secure Connector for Microsoft Word Version 4.5 User Guide

Brainloop Secure Connector for Microsoft Word Version 4.5 User Guide Brainloop Secure Connector for Microsoft Word Version 4.5 User Guide Copyright Brainloop AG, 2004-2015. All rights reserved. Document version 1.2 All trademarks referred to in this document are the property

More information

File Upload Application

File Upload Application File Upload Application Contents Introduction... 1 Opening the Application... 2 Logging In... 2 The Menu Screen... 2 Uploading Files... 3 Sending Files... 4 Opening a Download... 5 Temporary Logins...

More information

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Outlook Plugin... 13 Using KiteDrive to Send Large

More information

Connected Office Voice Call Recording User Guide

Connected Office Voice Call Recording User Guide Connected Office Voice Call Recording User Guide 12/10/2015 1 Contents Getting Started Dashboard Login... 3 Main Profile Screen... 4 Main Screen Example... 4 Recordings... 4 Recording Overview... 5 Playing

More information

Bitrix Site Manager ASP.NET. Installation Guide

Bitrix Site Manager ASP.NET. Installation Guide Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary

More information

Setting up VMware ESXi for 2X VirtualDesktopServer Manual

Setting up VMware ESXi for 2X VirtualDesktopServer Manual Setting up VMware ESXi for 2X VirtualDesktopServer Manual URL: www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Integrating LANGuardian with Active Directory

Integrating LANGuardian with Active Directory Integrating LANGuardian with Active Directory 01 February 2012 This document describes how to integrate LANGuardian with Microsoft Windows Server and Active Directory. Overview With the optional Identity

More information

Fax User Guide 07/31/2014 USER GUIDE

Fax User Guide 07/31/2014 USER GUIDE Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section

More information

DarwiNet Client Level

DarwiNet Client Level DarwiNet Client Level Table Of Contents Welcome to the Help area for your online payroll system.... 1 Getting Started... 3 Welcome to the Help area for your online payroll system.... 3 Logging In... 4

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

Xerox econcierge Account Setup Guide

Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide The free Xerox econcierge service provides the quickest, easiest way for your customers to order printer supplies for all their

More information

Migrating helpdesk to a new server

Migrating helpdesk to a new server Migrating helpdesk to a new server Table of Contents 1. Helpdesk Migration... 2 Configure Virtual Web on IIS 6 Windows 2003 Server:... 2 Role Services required on IIS 7 Windows 2008 / 2012 Server:... 2

More information

Cloud Authentication. Getting Started Guide. Version 2.1.0.06

Cloud Authentication. Getting Started Guide. Version 2.1.0.06 Cloud Authentication Getting Started Guide Version 2.1.0.06 ii Copyright 2011 SafeNet, Inc. All rights reserved. All attempts have been made to make the information in this document complete and accurate.

More information

Turnitin Sakai Integration Administrator Installation Guide

Turnitin Sakai Integration Administrator Installation Guide Turnitin Sakai Integration Administrator Installation Guide Updated August 6, 2012 Copyright 1998 2012 iparadigms, LLC. All rights reserved. Turnitin Sakai Integration Manual: 1 Contents Administrator

More information

Victoria Forms Offline Forms System Manual

Victoria Forms Offline Forms System Manual Victoria Forms Offline Forms System Manual The Victoria Forms Offline Forms system has been developed to allow the use of our WDF designed forms without needing to be connected to the Internet. If your

More information

Getting Started The Windows SharePoint Services Window

Getting Started The Windows SharePoint Services Window QUICK Source Microsoft Windows SharePoint Services 3.0 for Windows Server 2003 Getting Started The Windows SharePoint Services Window Browser Toolbars - allow the user to navigate in the browser. Link

More information

Administration Guide. WatchDox Server. Version 4.8.0

Administration Guide. WatchDox Server. Version 4.8.0 Administration Guide WatchDox Server Version 4.8.0 Published: 2015-11-01 SWD-20151101091846278 Contents Introduction... 7 Getting started... 11 Signing in to WatchDox... 11 Signing in with username and

More information

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL SOS Online Backup USER MANUAL HOW TO INSTALL THE SOFTWARE 1. Download the software from the website: http://www.sosonlinebackup.com/download_the_software.htm 2. Click Run to install when promoted, or alternatively,

More information

Step by Step. Use the Cloud Login Website

Step by Step. Use the Cloud Login Website Step by Step HOW TO Use the Cloud Login Website This How To article will show you how to use the Cloud Login Website to upload and download your files from the cloud. For a complete list of available How

More information

Wireless Guest Server User Provisioning Instructions

Wireless Guest Server User Provisioning Instructions Introduction The wireless guest server solution provides a simple means of utilizing the University s network resources while securing access to critical network areas. Guests of the University who require

More information

SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide

SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide Email Encryption Customers who are provisioned for SaaS Email Encryption can easily configure their Content Policies

More information

Recall CommandIG. Installation Guide. File, Sync and Share Desktop Client

Recall CommandIG. Installation Guide. File, Sync and Share Desktop Client Recall CommandIG Installation Guide File, Sync and Share Desktop Client July 2015 Table of Contents 1. System Information... 3 1.1. Supported OS... 3 1.2. Supported Browsers... 3 2. Download Desktop Client...

More information

User Guide. Version R91. English

User Guide. Version R91. English AuthAnvil User Guide Version R91 English August 25, 2015 Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept EULATOS as updated from

More information

AVG Business SSO Partner Getting Started Guide

AVG Business SSO Partner Getting Started Guide AVG Business SSO Partner Getting Started Guide Table of Contents Overview... 2 Getting Started... 3 Web and OS requirements... 3 Supported web and device browsers... 3 Initial Login... 4 Navigation in

More information

Internet Address: cloud.ndcl.org

Internet Address: cloud.ndcl.org NDCL Cloud Virtual access to NDCL s computer network Internet Address: cloud.ndcl.org Accept and install certificate if prompted to do so. Note: Do not put www in the address. Log into the cloud using

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

Price list update. What this exercise is about... 2. What you should be able to do... 2. Introduction... 2. Requirements... 2

Price list update. What this exercise is about... 2. What you should be able to do... 2. Introduction... 2. Requirements... 2 Copyright IBM Corporation 2011 All rights reserved IBM WebSphere Commerce V7 Feature Pack 2 Lab exercise Price list update What this exercise is about... 2 What you should be able to do... 2 Introduction...

More information

owncloud Configuration and Usage Guide

owncloud Configuration and Usage Guide owncloud Configuration and Usage Guide This guide will assist you with configuring and using YSUʼs Cloud Data storage solution (owncloud). The setup instructions will include how to navigate the web interface,

More information

DHL WEBSHIPPING CORPORATE SUPER ADMINISTRATOR GUIDE

DHL WEBSHIPPING CORPORATE SUPER ADMINISTRATOR GUIDE DHL WEBSHIPPING CORPORATE SUPER ADMINISTRATOR GUIDE CREATION DATE: MARCH 2015 CONTENTS 1. Getting Started 4 1.1. System Requirements 4 1.2. Logging In 5 1.3. Registration 6 1.4. Shipment Approval Dashboard

More information

Last Revised: 2/16/2010. Microsoft Office SharePoint 2007 User Guide

Last Revised: 2/16/2010. Microsoft Office SharePoint 2007 User Guide Last Revised: 2/16/2010 Microsoft Office SharePoint 2007 User Guide Table of Contents OVERVIEW...3 Accessing SharePoint Site...4 Document Library...5 Viewing a File...5 Uploading File(s)...8 Check Document

More information

Create e-commerce website Opencart. Prepared by : Reth Chantharoth Facebook : https://www.facebook.com/tharothchan.ubee E-mail : rtharoth@yahoo.

Create e-commerce website Opencart. Prepared by : Reth Chantharoth Facebook : https://www.facebook.com/tharothchan.ubee E-mail : rtharoth@yahoo. Create e-commerce website Opencart Prepared by : Reth Chantharoth Facebook : https://www.facebook.com/tharothchan.ubee E-mail : rtharoth@yahoo.com Create e-commerce website Opencart What is opencart? Opencart

More information

Yale Secure File Transfer User Guide

Yale Secure File Transfer User Guide Yale Secure File Transfer For assistance contact the ITS Help Desk 203-432-9000, helpdesk@yale.edu Yale Secure File Transfer User Guide This document provides information and detailed steps for using Yale's

More information

File Storage. This is a manual that contains pertinent information about your File Storage space at SLC.

File Storage. This is a manual that contains pertinent information about your File Storage space at SLC. File Storage This is a manual that contains pertinent information about your File Storage space at SLC. About All students at SLC are provided with an allotment of secure storage space to save and store

More information

Mesa DMS. Once you access the Mesa Document Management link, you will see the following Mesa DMS - Microsoft Internet Explorer" window:

Mesa DMS. Once you access the Mesa Document Management link, you will see the following Mesa DMS - Microsoft Internet Explorer window: Mesa DMS Installing MesaDMS Once you access the Mesa Document Management link, you will see the following Mesa DMS - Microsoft Internet Explorer" window: IF you don't have the JAVA JRE installed, please

More information

Spambrella SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide

Spambrella SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide January 24, 2015 Spambrella SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide Spambrella and/or other noted Spambrella related products contained herein are registered

More information

Information Technology Support Center Technology Support Services University of Houston. User Basics. Backup Administrator:

Information Technology Support Center Technology Support Services University of Houston. User Basics. Backup Administrator: Remedy: User Basics Page 1 of 21 Information Technology Support Center Technology Support Services University of Houston User Basics Remedy Administrator: Backup Administrator: Administrator Assistants:

More information

Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM

Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM Sage CRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by

More information

Avis Budget Group Invoice Upload Help Document

Avis Budget Group Invoice Upload Help Document Avis Budget Group Invoice Upload Help Document Avis Budget Group Upload Invoice Help Document 1 Table of Contents PACKAGE SETUP 3 ACCESSING UPLOAD INVOICE 4 Accessing the Upload Package 4 Running the Upload

More information

Getting Started with Tableau Server 6.1

Getting Started with Tableau Server 6.1 Getting Started with Tableau Server 6.1 Welcome to Tableau Server. This guide will walk you through the basic steps to install and configure Tableau Server. Then follow along using sample data and users

More information

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx

http://docs.trendmicro.com/en-us/smb/hosted-email-security.aspx Trend Micro Incorporated reserves the right to make changes to this document and to the product described herein without notice. Before installing and using the product, review the readme files, release

More information

APNS Certificate generating and installation

APNS Certificate generating and installation APNS Certificate generating and installation Quick Guide for generating and installing an Apple APNS Certificate Version: x.x MobiDM Quick Guide for APNS Certificate Page 1 Index 1. APPLE APNS CERTIFICATE...

More information

Kony MobileFabric Messaging. Demo App QuickStart Guide. (Building a Sample Application

Kony MobileFabric Messaging. Demo App QuickStart Guide. (Building a Sample Application Kony MobileFabric Kony MobileFabric Messaging Demo App QuickStart Guide (Building a Sample Application Apple ios) Release 6.5 Document Relevance and Accuracy This document is considered relevant to the

More information

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at:

Verified Volunteers. System User Guide 10/2014. For assistance while navigating through the system, please contact Client Services at: Verified Volunteers System User Guide 10/2014 For assistance while navigating through the system, please contact Client Services at: RCAN@verifiedvolunteers.com - (855) 326-1860 - Option 1 Welcome to Verified

More information

GMC Connect User Guide v1.1

GMC Connect User Guide v1.1 GMC Connect User Guide v1.1 CONTENTS 1 INTRODUCTION...3 2 ACCESSING GMC CONNECT...4 2.1 User Registration...4 2.2 Logging In...5 3 THE HOME PAGE...6 4 DOCUMENT FOLDERS...7 4.1 About Document Folders...7

More information

TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link:

TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link: TSM for Windows Installation Instructions: Download the latest TSM Client Using the following link: ftp://ftp.software.ibm.com/storage/tivoli-storagemanagement/maintenance/client/v6r2/windows/x32/v623/

More information

How to properly backup and restore FactoryTalk AssetCentre data in the MSSQL database

How to properly backup and restore FactoryTalk AssetCentre data in the MSSQL database Protect Your FactoryTalk AssetCentre Data Backing up and Restoring FactoryTalk AssetCentre with Microsoft SQL Server 2005 How to properly backup and restore FactoryTalk AssetCentre data in the MSSQL database

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

CLC Bioinformatics Database

CLC Bioinformatics Database CLC Bioinformatics Database End User USER MANUAL Manual for CLC Bioinformatics Database 4.6 Windows, Mac OS X and Linux September 3, 2015 This software is for research purposes only. QIAGEN Aarhus A/S

More information

How to integrate Verax NMS & APM with Verax Service Desk

How to integrate Verax NMS & APM with Verax Service Desk How to integrate Verax NMS & APM with Verax Service Desk Table of contents Abstract... 3 1. Configuring Service Desk notification profile in Verax Administrator Console... 4 2. Configuring incident categories

More information

Polkast Einstein User Guide v.1

Polkast Einstein User Guide v.1 Mobile Device Access provided by Polkast Polkast Einstein User Guide v.1 About Polkast Einstein... 2 Introduction... 2 Definitions... 2 Logging into your Polkast Account... 2 Registering your Mobile Device...

More information

Getting Started With Scholastic Achievement Manager

Getting Started With Scholastic Achievement Manager Getting Started With Scholastic Achievement Manager For use with Scholastic Achievement Manager version 2.3.1 or later Copyright 2014 by Scholastic Inc. All rights reserved. Published by Scholastic Inc.

More information

SharePoint 2010 Essentials

SharePoint 2010 Essentials SLCC SharePoint 2010 Essentials Working with SharePoint 2010 Table of Contents Introduction and Basic Navigation... 1 Logging in... 1 Basic Elements of SharePoint... 1 MySLCC Home Page... 2 Ribbon...

More information

Table of Contents INTRODUCTION... 3 HOME PAGE Announcements Personalize & Change Password Reminders SERVICE CATALOG...

Table of Contents INTRODUCTION... 3 HOME PAGE Announcements Personalize & Change Password Reminders SERVICE CATALOG... Table of Contents INTRODUCTION... 3 HOME PAGE... 4 Announcements... 8 Personalize & Change Password... 9 Reminders... 11 SERVICE CATALOG... 14 Searching for Service(s)... 14 Creating a Service Request...

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Web Portal. User Manual. Version 20121210

Web Portal. User Manual. Version 20121210 Web Portal User Manual Version 20121210 Table of Contents 1 OVERVIEW... 1 2 USING THE MANUAL... 1 3 LOGGING IN AND UPDATING YOUR SECURITY PROFILE... 2 4 INFORMATION CENTER AND SELECTING A PROGRAM... 6

More information

Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet

Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet Step-by-Step Guide to Setup Instant Messaging (IM) Workspace Datasheet CONTENTS Installation System requirements SQL Server setup Setting up user accounts Authentication mode Account options Import from

More information

Cloud Services MDM. ios User Guide

Cloud Services MDM. ios User Guide Cloud Services MDM ios User Guide 10/24/2014 CONTENTS Overview... 3 Supported Devices... 3 System Capabilities... 3 Enrollment and Activation... 4 Download the Agent... 4 Enroll Your Device Using the Agent...

More information

FILEVAULT USER GUIDE

FILEVAULT USER GUIDE FILEVAULT USER GUIDE Click on http://filevault.ttuhsc.edu/ or copy the URL into your browser to access the FileVault site. Below is the initial login screen for the FileVault site. Login Credentials will

More information

User Guide. Chapter 15. Forms Engine. 1 P a g e

User Guide. Chapter 15. Forms Engine. 1 P a g e User Guide Chapter 15 Forms Engine 1 P a g e Table of Contents 1. Introduction...3 2. Form Building Basics...4 I. About Form Templates...4 II. About Form Instances...4 3. Key Information...4 4. Accessing

More information

SourceAnywhere Service Configurator can be launched from Start -> All Programs -> Dynamsoft SourceAnywhere Server.

SourceAnywhere Service Configurator can be launched from Start -> All Programs -> Dynamsoft SourceAnywhere Server. Contents For Administrators... 3 Set up SourceAnywhere... 3 SourceAnywhere Service Configurator... 3 Start Service... 3 IP & Port... 3 SQL Connection... 4 SourceAnywhere Server Manager... 4 Add User...

More information

WatchDox for Mac User Guide

WatchDox for Mac User Guide WatchDox for Mac User Guide Version 2.3.0 Confidentiality This document contains confidential material that is proprietary to WatchDox. The information and ideas herein may not be disclosed to any unauthorized

More information

Manual. Netumo NETUMO HELP MANUAL WWW.NETUMO.COM. Copyright Netumo 2014 All Rights Reserved

Manual. Netumo NETUMO HELP MANUAL WWW.NETUMO.COM. Copyright Netumo 2014 All Rights Reserved Manual Netumo NETUMO HELP MANUAL WWW.NETUMO.COM Copyright Netumo 2014 All Rights Reserved Table of Contents 1 Introduction... 0 2 Creating an Account... 0 2.1 Additional services Login... 1 3 Adding a

More information

MailEnable Connector for Microsoft Outlook

MailEnable Connector for Microsoft Outlook MailEnable Connector for Microsoft Outlook Version 2.23 This guide describes the installation and functionality of the MailEnable Connector for Microsoft Outlook. Features The MailEnable Connector for

More information

Central Administration User Guide

Central Administration User Guide User Guide Contents 1. Introduction... 2 Licensing... 2 Overview... 2 2. Configuring... 3 3. Using... 4 Computers screen all computers view... 4 Computers screen single computer view... 5 All Jobs screen...

More information

AlienVault Unified Security Management for Government v4.12 & RT Logic CyberC4:Alert v4.12 User Management Guide

AlienVault Unified Security Management for Government v4.12 & RT Logic CyberC4:Alert v4.12 User Management Guide & RT Logic CyberC4:Alert v4.12 Copyright 2016 AlienVault. All rights reserved. DOCUMENT HISTORY AND VERSION CONTROL Edition Date of Issue Description of Change(s) 01 08/01/15 Initial Version AlienVault,

More information

IBM Information Server

IBM Information Server IBM Information Server Version 8 Release 1 IBM Information Server Administration Guide SC18-9929-01 IBM Information Server Version 8 Release 1 IBM Information Server Administration Guide SC18-9929-01

More information

Supplier Guide to the IDeA:marketplace. Version 2.0

Supplier Guide to the IDeA:marketplace. Version 2.0 Supplier Guide to the IDeA:marketplace Version 2.0 November 2006 Overview The IDeA:marketplace provides the education sector with a one-stop electronic shopping mall for goods and services. It is a powerful,

More information

Cloudfinder for Office 365 User Guide. November 2013

Cloudfinder for Office 365 User Guide. November 2013 1 Contents Getting started with Cloudfinder for Office 365 1... 3 Sign up New Cloudfinder user... 3 Sign up Existing Cloudfinder user... 4 Setting the Admin Impersonation... 4 Initial backup... 7 Inside

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

eproc strategic procurement Supplier - Quick Reference Guide Version 3.0

eproc strategic procurement Supplier - Quick Reference Guide Version 3.0 eproc strategic procurement Supplier - Quick Reference Guide Version 3.0 1 Overview of eproc 2 How to register in eproc 3 First Connection 4 How to perform the main activities 5 Contact and Help 2 1 Overview

More information

mylittleadmin for MS SQL Server Quick Start Guide

mylittleadmin for MS SQL Server Quick Start Guide mylittleadmin for MS SQL Server Quick Start Guide version 3.5 1/25 CONTENT 1 OVERVIEW... 3 2 WHAT YOU WILL LEARN... 3 3 INSTALLATION AND CONFIGURATION... 3 4 BASIC NAVIGATION... 4 4.1. Connection 4 4.2.

More information

Portal User Guide. Customers. Version 1.1. May 2013 http://www.sharedband.com 1 of 5

Portal User Guide. Customers. Version 1.1. May 2013 http://www.sharedband.com 1 of 5 Portal User Guide Customers Version 1.1 May 2013 http://www.sharedband.com 1 of 5 Table of Contents Introduction... 3 Using the Sharedband Portal... 4 Login... 4 Request password reset... 4 View accounts...

More information

InstantSearch+ for Magento Extension

InstantSearch+ for Magento Extension InstantSearch+ for Magento Extension Troubleshooting Guide- version 2.1.1 1. Sync status on the InstantSearch+ Dashboard Go to http://magento.instantsearchplus.com/login Login using the username/password

More information

Getting Started with StoreGrid Cloud

Getting Started with StoreGrid Cloud Getting Started with StoreGrid Cloud This document describes the steps to quickly sign up and start backing up your data to StoreGrid Cloud. I. Signing Up 1. Go to http://storegridcloud.vembu.com and select

More information

BushSoft Accounts - Installation manual

BushSoft Accounts - Installation manual BushSoft Accounts - Installation manual You should have received a license file from BushSoft to be able to complete the installation. You will be prompted for this file at the end of the installation

More information

MadCap Software. Upgrading Guide. Pulse

MadCap Software. Upgrading Guide. Pulse MadCap Software Upgrading Guide Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished

More information

Setting up and Automating a MS Dynamics AX Job in JAMS

Setting up and Automating a MS Dynamics AX Job in JAMS Setting up and Automating a MS Dynamics AX Job in JAMS Introduction... 1 Creating a User for the AX Job Execution... 2 Setting up the AX Job... 4 Create a New folder... 4 Adding a new Dynamics AX Job using

More information

Link and Sync Guide for Hosted QuickBooks Files

Link and Sync Guide for Hosted QuickBooks Files Link and Sync Guide for Hosted QuickBooks Files A How-To Guide for Syncing QuickBooks Files Table of Contents Hosted QuickBooks Files Overview:... 2 Rules Overview:... 2 Link and Sync Hosted QuickBooks

More information

Novell ZENworks Asset Management 7.5

Novell ZENworks Asset Management 7.5 Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...

More information

Welcome to Business Internet Banking

Welcome to Business Internet Banking Welcome to Business Internet Banking Member FDIC Table of Contents Logging On to Business Internet Banking. 3 Viewing Balances. 6 Viewing Transaction Information. 7 Issuing Stop Payments. 9 Viewing estatements.

More information

OLIVIA123 FOR ADMINISTRATORS. User Guide

OLIVIA123 FOR ADMINISTRATORS. User Guide OLIVIA123 FOR ADMINISTRATORS User Guide August 2014 OLIVIA123 for Administrators Contents OLIVIA123 Basic Functions... 1 Registration... 1 New Users... 1 Login... 1 Update Details... 1 Change Password...

More information

User Documentation. Administrator Manual. www.proposalsoftware.com

User Documentation. Administrator Manual. www.proposalsoftware.com User Documentation Administrator Manual Proposal Software 1140 US Highway 287, Suite 400-102 Broomfield, CO 80020 USA Tel: 203.604.6597 www.proposalsoftware.com Table of Contents Open the WebPro Viewer...

More information

USING THE LEWIS UNIVERSITY VPN

USING THE LEWIS UNIVERSITY VPN USING THE LEWIS UNIVERSITY VPN This document will explain how to connect to and use the Lewis University Virtual Private Network (VPN). LOGGING INTO THE VPN: 1. Launch Internet Explorer by double clicking

More information

Business Portal for Microsoft Dynamics GP 2010. User s Guide Release 5.1

Business Portal for Microsoft Dynamics GP 2010. User s Guide Release 5.1 Business Portal for Microsoft Dynamics GP 2010 User s Guide Release 5.1 Copyright Copyright 2011 Microsoft. All rights reserved. Limitation of liability This document is provided as-is. Information and

More information

Helpdesk manual. Version: 1.1

Helpdesk manual. Version: 1.1 Version: 1.1 Date: 06-May-2014 Introduction Once a new system has been delivered, or an update has taken place, issues could occur, questions raised and new functionality needed. You can register these

More information

Plesk 12 Manual. Fasthosts Customer Support

Plesk 12 Manual. Fasthosts Customer Support Fasthosts Customer Support Plesk 12 Manual This guide covers everything you need to know in order to get started with the Parallels Plesk 12 control panel. Contents Introduction... 3 Before you begin...

More information

Document From MAXIMUM BUSINESS INFORMATION TECHNOLOGY ON A. OwnCloud User Manual. TO I Cafe`

Document From MAXIMUM BUSINESS INFORMATION TECHNOLOGY ON A. OwnCloud User Manual. TO I Cafe` Document From MAXIMUM BUSINESS INFORMATION TECHNOLOGY ON A OwnCloud User Manual TO I Cafe` DATED 20 Sep 2014 User Manual Guid For Owncloud I. Accessing the owncloud Web Interface To access the owncloud

More information

LogMeIn Rescue+Mobile for Android

LogMeIn Rescue+Mobile for Android LogMeIn Rescue+Mobile for Android Contents How to Connect to an Android Device...3 How to Start a Code Session on an Android Device...4 How to Chat with the Customer...5 How to Manage Files on a Customer's

More information

Guide to FTP With FileZilla

Guide to FTP With FileZilla Guide to FTP With FileZilla Document Date: December 20, 2005 Document Version: Version: 1.0 Disclaimer: Please note that this document is provided on an as is where is basis and we accept no responsibilities

More information

https://weboffice.edu.pe.ca/

https://weboffice.edu.pe.ca/ NETSTORAGE MANUAL INTRODUCTION Virtual Office will provide you with access to NetStorage, a simple and convenient way to access your network drives through a Web browser. You can access the files on your

More information