What Our Clients Say About Us

Transcription

1 For Senior Partner David Young following the successful completion of a contested probate matter: "Dear David, you are a real hero! You did a superb job and without you we wouldn t have got a penny. Thank you so much. I've said Thank You once but you deserve a second one! My kindest wishes to you, David - another satisfied client." Rita Kotchinsky For Specialist Paralegal Kate Scott, Family Law Services: "Thank you for your tolerance, patience and endless support. I cannot fault the service you provided." Alison Newnham For Senior Partner David Young and his Family Law Services team: "I would like to thank you so much for all your help, David. I am so pleased with the service from Gaby Hardwicke and would highly recommend you and your team to anyone who asks." Jane Yates For Personal Injury Services Chartered Legal Executive Wendy Langridge: "My sincere thanks for all your hard work on my behalf; if it were not for your patience, professionalism and efficiency this outcome would never have been reached. I am happy to recommend you and your firm to anyone in a similar plight." Sheila Hensher For Employment Law Services Partner Paul Maynard: "Paul Maynard has been the best employment lawyer you could wish for. Over the past 14 years I have sought his service as both employee and employer and could not have wished for better advice or support. I would have no hesitation in highly recommending Paul, and would always use him if I needed advice in the future." Susie Brooks, proprietor, CL2

2 For Family Law Services Partner Giles Robinson: "I would personally like to thank you and especially [secretary] Jackie [Robson] for all your help and support with my affairs. I am glad that I chose you to represent me." Mr R. P. Hilton For Personal Injury Services Partner Iona Smith: "I would like to thank you once again for all your hard work in reaching such a favourable conclusion to my complex case. Your service was exemplary, keeping me informed every step of the way." Jackie Maynard For Associate Solicitor Gemma Ritchie: "Thanks so much for your excellent draft and covering note... Great work, Gemma." I. J. Wilkinson, Director, Ironleaf (UK) Ltd For Associate Solicitor Daniela Catuara: "I would like to thank you for all the excellent and highly efficient work you have carried out on behalf of our company with regard to the property in question. It has been greatly appreciated." Peter Cooke, Aircraft Patents Limited For Personal Injury Services Partner Iona Smith: "I am very happy to recommend the services of Gaby Hardwicke in personal injury claims. I was made to feel very comfortable at the initial meeting to outline the circumstances that resulted in an injury to my hand and was given sympathetic and realistic advice and expectations. "The claim that was made turned out to be far more lengthy and difficult than expected but Gaby Hardwicke overcame all the barriers and refused to give up! The final negotiations were conducted in a very professional and efficient manner and resulted in a very reasonable claim for my injuries. I would have no hesitation in recommending this firm." V. Smith

3 For Personal Injury Services Partner Iona Smith: "We instructed Gaby Hardwicke to claim for asbestosis on behalf of my father, who worked with it directly in the 1960s. They obtained a provisional settlement from his employers with a right to return to court should he develop lung cancer. He did last year and sadly passed away, but despite accompanying health problems, through Gaby Hardwicke we were able to obtain a final payment from his employers, which gives his widow more security for the future." Name withheld to maintain client confidentiality For Private Client Services Partner Richard Ostle: "I am absolutely delighted with this outcome. I am greatly indebted to you for your support, guidance and expertise, Richard. Enormous thanks." Val Ford For Family Law Services Partner Giles Robinson and his secretary, Jackie Robson: "I just wanted to compliment you both on all your hard work over the past couple of years. You have always pulled out all the stops to meet the deadlines required and given me the right advice when needed. I personally can t thank you both enough for all your hard word. You are both amazing at what you do and a real asset to Gaby Hardwicke." Gary Singleton For Personal Injury Services Chartered Legal Executive Wendy Langridge: "Wendy has dealt with my case in a highly professional manner throughout, always approachable and friendly, also first rate at keeping you informed. She has always been very honest and up front with any detail, and keeping you grounded at the same time... "Wendy has secured a very satisfactory end to my case and I would highly recommend her and the company to anyone who needed legal advice. I would also like to thank her secretary and all staff for their professionalism at all times." Jenny Double

4 For Personal Injury Services Partner Iona Smith: "We received a successful settlement through the auspices of GH and the professional, sensitive handling of the claim, especially Iona Smith who excelled herself in our estimation." Mr and Mrs G. A. Hannah For Residential Conveyancing Services Executive Claire Gosling-Davis: "We would like to say that we are extremely happy with the service we have received from the company. In particular we would like to sing the praises of Claire Gosling-Davis, who provided an exemplary service. At all times we were kept well informed, spoken to in plain English and she was always happy to answer all our questions - nothing was too much trouble. Claire really is a true asset to the firm." Mr and Mrs Alexandrakis For Family Law Services Partner Giles Robinson: "Many thanks for all of the work you have done on my behalf. I have been more than happy with the way in which you handled everything." Amanda Hoggatt For Associate Solicitor Rosemarie Close and team members: "We would like to thank all the team at Gaby Hardwicke that were involved in our claim for their professional advice and help during this difficult period." Mrs Bailey, in respect of a clinical negligence claim "Now that the sale has been successfully completed I cannot let the event pass without letting you know how very impressed we have been by the very high quality of professional support given by your conveyancing executive Christopher Hoadley. His approach, his style and the way he acted and performed throughout were excellent. The sale was very important to my daughter and it was clear that he made it equally important for him." Mr and Mrs Veale

5 For Personal Injury Services Chartered Legal Executive Wendy Langridge: "I would just like to express my thanks for all your expertise and help on my compensation claim, which has been successfully concluded to my complete satisfaction. I would have no hesitation in recommending your services to others. Thank you once again." Mrs G. Gallagher For Associate Solicitor Gemma Ritchie: "Thank you, Gemma, for the excellent service and report." Ian Leeves, Commercial Banking Manager, Sussex Area, HSBC Bank plc For Commercial Law team members Mark Williams, Gemma Ritchie and Hamish Smith: "I would firstly like to thank you for the highly professional and capable way the negotiations and agreement have been handled. The service and cooperation provided by yourself and also by Gemma and Hamish has made a difficult negotiation a great deal easier. I was concerned about trying to negotiate this deal from a distance, and without an understanding of UK law, but your input and support have made this a great deal easer." Andre Becker (based in South Africa), Director, AJB Advanced Engineering Ltd For Commercial Litigation Services Partner Jeremy Laws: "I am extremely grateful to you for all the work you have put in and am delighted with the service you and Gaby Hardwicke have given us... If anything has come from this we have found a great legal resource that has an understanding of our business, [which] is hard to come by. Should we have any other legal issues in the future I feel very reassured that we have someone to call on." Alexandra Dessauvages, ARA Productions Limited For Care for the Elderly Executive Lynn Heaton: "Just a quick line to thank you for the arrangement of the lasting power of attorney, all documents arrived today. Your compassion and professionalism went a long way in bringing this together. Dad is now in a nursing home where at least I know he is safe and looked after, but in turn making this document all so more valuable." Carol Ray

6 For Associate Solicitor Rosemarie Close: "I would like to thank you for the cheque in settlement of this claim... I am very grateful indeed for the all the hard work and effort you put into my claim and for the excellent result you achieved, thank you so much. I will certainly recommend you to anyone I hear of who has a personal injury and needs assistance." Jackie Walsh For Associate Solicitor Simon Harris: "Thank you very much for all your hard work in making the sale of this property come to completion. It was most certainly a marathon and I was most grateful and impressed at your clear thinking and good advice in a situation that was becoming more and more fraught as the days went by... "Thank you again for everything you did to make this sale happen and please also say thank you to your secretary who was extremely helpful on every occasion that I spoke with her." Karen Viney For Personal Injury Services Chartered Legal Executive Wendy Langridge: "I approached Gaby Hardwicke Solicitors in March 2014 after my previous solicitor's company folded. My personal injury claim was ongoing for nearly five years at this point... I searched online and sent a brief to Gaby Hardwicke explaining my circumstances. Ms Wendy Langridge phoned me straight away and arranged a meeting for that same week. "Wendy was so nice and helpful and eased my fears. It has to be said she did more for me in that one year than my previous solicitors had in five. Another shoulder operation later and I had an offer I was happy to settle for in February "I would highly recommend Gaby Hardwicke Solicitors. Wendy always kept me in the loop, and was always at the end of the phone if I ever needed anything explaining. Based in Bexhill, she was always happy to meet me in the Eastbourne office. Dealing with insurance companies can be stressful and time consuming, but having a good solicitor makes life a lot easier. I only wish I had gone to Gaby Hardwicke to begin with... "Although I will suffer the effects of my injury for the rest of my life, the relief of settling my claim and being able to move on with my life makes me so thankful to Wendy and her team. They really do go above and beyond for their clients." Siobhan Lenihan

7 For Private Client Services Manager Tracey May and her Care for the Elderly team: "I would like to take this opportunity to thank you once again for all your help with this; we have really appreciated your guidance through this complicated process and you have truly kept me sane. Please pass on my thanks to Natalie [Todd], who has also worked above and beyond the call of duty on our behalf." Mrs H. of Littlehampton For Commercial Litigation Services Partner Jeremy Laws: "Thank you for all your help and advice. I think we got a better result than we could ever have expected." Jon Ffinch-Mitchell, HMV Fleet Services For Associate Solicitor Simon Harris: "On behalf of my fellow directors, many thanks for the faultless manner in which you have handled this matter, from start to finish." Pat Conroy-Hargrave For Specialist Family Law Executive Kate Scott: "I cannot thank you enough for all that you have done for us over the years. You have been the biggest help and I could not have asked for any more. I'm truly grateful. Thank you so much." Kerry Foster For Personal Injury Services Chartered Legal Executive Wendy Langridge: "Just a short note to thank you personally for a very satisfactory outcome to my Personal Injury claim. Never having been in this situation before I was not sure of what to expect from your services. I found, [in] both your company and in particular yourself, a very professional approach coupled with a friendly, easy to understand attitude. I am extremely grateful for all your hard work and I would have no hesitation in recommending your services to any others in my situation." Mick Gallagher

8 For Associate Solicitor Daniela Catuara: "Thank you, Daniela, for all your help in this matter - so glad it has been resolved speedily." Jane Palmer For Senior Associate Solicitor Ann Holman: "I write to thank you and your staff for your assistance during the selling of my flat. I have felt very secure in your professional care and thank you very sincerely for this and for your advice, guidance and affable management of my affairs." Julia Penfold For Associate Solicitor Clare Riddall: "May I take this opportunity to thank you for your help in this divorce. You have been extremely efficient, patient and professional and for this I am very grateful. Thank you." Louise Russell For Partner Mark Williams and Senior Associate Solicitor Hamish Smith: "I would like to take this opportunity to personally thank you both for your professionalism and support in this transaction. We started the process in February 2014, 10 months ago. Mark, you have been there throughout the whole process, and you have been supportive, informative and understanding... You both have really pushed this deal to go ahead in the most difficult of times and I really appreciate this... I would like to say thank you once again. Words cannot express the work you have done for me." Ashkan Pitchforth, South Cliff Ltd

9 For Associate Solicitor Clare Riddall: "I write to express how pleased I have been with Clare s work in the matter of the financial and children hearings associated with my divorce. When Clare took over from my previous solicitor (from another firm) her impact on proceedings was immediate and extremely positive. Her approach was constructive and creative and she was very quickly able to gain the initiative and soon thereafter the upper hand. "Furthermore, throughout the case her manner was professional and courteous and she was noteworthy in bringing to bear considerable sensitivity and understanding of the highly personal issues involved." Mrs J. Lowe For Senior Partner David Young (contentious probate) and Partner Richard Ostle (probate): "I want to take this opportunity to thank you and your colleague, Richard Ostle, for all the kindness and exemplary professional services that you have both extended to us. Indeed, it was a fortunate day when Sheila and I decided to place our legal affairs in the very capable hands of Gaby Hardwicke... From the first moment we stepped into Gaby Hardwicke s offices, it was clear that we were in a very friendly and professional place. "Richard quickly put us at our ease and a most friendly rapport was immediately established. This set the hallmark for our ongoing relationship which, in turn, greatly facilitated the handling of our legal requirements... it was reassuring to know that, at all times, any matter arising would be fully explained and dealt with in terms that were readily comprehensible to a layman... Decision execution was also undertaken in a timely and effective fashion. "All round, Gaby Hardwicke provided a truly first class service and I am pleased to thank and congratulate you and your team on the excellence of their individual and collective performances and skills." Colin Munday For Personal Injury Services Chartered Legal Executive: "A huge thank you for all your help and guidance, efforts and determination to obtain the very satisfactory outcome to my personal injury claim. "The friendly and efficient way in which you dealt with my claim is much appreciated and I would be very happy to recommend your and Gaby Hardwicke's services to my friends and family whenever possible." Joanna Gagliani For Associate Solicitor Simon Harris: "Thank you for all your help in bringing this lease to completion, and also for being able to keep your charges to an acceptable level." John Field

10 For Personal Injury Services Chartered Legal Executive Wendy Langridge: "Thank you for your recent help and advice culminating in a successful outcome re: problem regarding passenger injury. The advice was concise, detailed and informative. A friendly, approachable and superior service." Mrs Woods For Associate Solicitor Simon Harris: "Thank you to you all, particularly Simon, who was efficient, reliable and great at communicating with us... My brother and I and our families will certainly be returning to you for words of wisdom and advice in the future." Sally Wands For Associate Solicitor Gemma Ritchie: "Thanks for your excellent work. Look forward to working again with you." Jeremy Cuthbert, IT Director, 2Biz Solutions Ltd For Specialist Paralegal Kate Scott: "Thank you so much for everything you have done. Also for your kind words in our meetings throughout this case. They truly helped. Thanks for doing a brilliant job. You're a gem in the tough family court system." Louise Davies For Specialist Paralegal Kate Scott: "Dearest Kate, I can't thank you enough for the endless work you have put in for my son and me. With love from Kelly." Kelly Fenton-Goss "Thanks Giles - the end at last to this somewhat lengthy process. I will highly recommend yourself and Gaby Hardwicke as being highly efficient, professional and helpful." Frances Byrneham

11 "We are delighted to hear that completion has taken place today. Now seems an opportune time to say how much we have appreciated the outstanding service Dimitris [Asimakopoulos] has provided throughout this process. Unfailingly prompt and efficient, but at the same time, always empathetic and understanding of our situation, acting as attorneys, his professionalism has made our task very much easier. We consider ourselves fortunate to have had your team acting for us." Anthony Marshall For Senior Partner David Young, who acted for Mrs Endersby in proceedings before the Court of Protection: "Dear David, I can only say a massive thank you for all your hard work and support in a world that was often beyond my understanding. I am totally aware that none of this would ever have happened without you and your team. You showed such understanding and kindness especially on my wobbly days of which there were many! Thank you all so much." Sheila Endersby "Giles [Robinson], just wanted to drop you a line to say how delighted I was with the result achieved at court last Friday. You have been a great help when times have felt like things were all going wrong, and I would have no hesitation in recommending Gaby's to anyone in the future." Adrian Smith "Dear Wendy [Langridge], the settlement cheque for my PI claim arrived safely this morning. May I just say a huge 'thank you' to you for your efforts. From day one your work on my case, including regular updates to me, was first class. The final figure was far higher than I had anticipated, and whilst the injury was... well, bloody painful to be honest, it has certainly been softened by your sterling efforts. Very many thanks." Steve Parlanti

12 "Dear Debra [Frazer], Thanks for what you have done for me. I found you and your service very efficient and professional and a very welcome change from the feet-dragging, time-wasting and costly services I have come across before." Nigel Harris For Personal Injury Services Chartered Legal Executive Wendy Langridge: "About 12 months go I suffered a severe laceration to my leg caused by an accident in a shop. I was at first reluctant to pursue the business in question for damages as I thought it would be quite a complicated procedure. After a meeting with Gaby Hardwicke, who agreed to take on this complex case, I felt reassured that to pursue was the correct action. From that moment on they took complete control of the case, keeping me well informed at all times of the latest position. This came to an end with me receiving a very reasonable and acceptable offer for damages. I would not hesitate in recommending Gaby Hardwicke to anyone because of their very professional and helpful service offered throughout my complex claim." Mrs Picknell "Dear Kate [Scott], I just wanted to say THANK YOU so much for everything you have done for me. You are an AMAZING lawyer and woman." Natasha Killick "Just a short note to say thank you for your company's work in connection with the purchase of my flat. Lisa Connolly was extremely pleasant to work with and I will certainly use your company again and will recommend Gaby Hardwicke to my friends and colleagues." Stuart Eadie For Personal Injury Services Chartered Legal Executive Wendy Langridge: "Gaby Hardwicke were invaluable in helping me satisfactorily conclude a settlement in a case that I had no experience of and had complex issues that needed their help and guidance to resolve over a significant period of time. They provided excellent service with prompt responses and I would not hesitate to use them again or recommend their services." Mr Rippon

13 For Associate Solicitor Rosemarie Close in relation to a clinical negligence claim: "We were always very happy with the way you personally conducted yourself in this matter, had full trust in you and would happily recommend you to anyone in the future." Jane Meston For Associate Solicitor Daniela Catuara: "Many thanks again for all your help. We agree this was the best outcome." Name omitted for commercial sensitivity reasons For Personal Injury Services Chartered Legal Executive Wendy Langridge: "We must thank you for everything you have done for us. I cannot believe it turned out like this. We got a lot more than we expected. It will make our lives a lot easier, we hope to enjoy it and do the things we have always wanted to do. We also love talking to you. We have been to the travel agents and got the brochures. Whatever we do we will ring and tell you. We would love to see you again. You did us proud." Mrs V. Negus For Conveyancing Executive Lucy Hunting and Licensed Conveyancer Yvette Walford: "Just wanted to thank you and Yvette for all your help and patience during my property search and I wouldn't hesitate to recommend Gaby Hardwicke to friends/family looking to move house. Once again many thanks." Kate Searles

14 For Family Law Services Partner David Young: "I just wanted to express my heartfelt thanks for all your help throughout what has been a very difficult time. "When I found myself in need of a divorce solicitor, I had no idea which way to turn so I discreetly asked around for recommendations. The only name that was mentioned to me as outstanding was yours. That was some considerable time ago now and as I am standing near the end of this nightmare looking back, I can honestly say that it is a reputation well-deserved and one to which I am more than happy to add my endorsement. From the very outset my faith in your ability and determination to serve my best interests has never been in question. I am eternally thankful that you never found it necessary to be drawn to lower the tone of communication to that of opposing counsel, but remained patient, objective, insightful in your appraisal of the situation and completely honest in managing my expectations, even when it may have been easier to be less direct. Your calm, measured approach and unerring professionalism has guided me through something, which to the uninitiated, can seem complex and very daunting. "There is no doubt in my mind that you have secured a better future for myself and my children than I may otherwise have been able to enjoy, had I not been privileged enough to find someone of your calibre. Words do seem inadequate, but I hope this note, in some small way, conveys my respect and eternal gratitude for the positive opportunities you have now made possible in our lives." K. Rooney For Associate Solicitor Gemma Ritchie: "Just a short to thank you for all your efforts and particularly for the last few days frenetic activity. As you know we signed and completed yesterday afternoon and I really appreciated your input right up to the last minute. Please also pass my thanks on to Nicolas Wickens for his support on the property side. Once again many thanks and I really appreciate your advice, expertise and input throughout the process." Clive Gawler, Red Alert Ltd For Personal Injury Services Chartered Legal Executive Wendy Langridge: "I was very pleased with the level of service that I received from you and found you to be both easily contactable and simple to arrange appointments with. You listened to my concerns and I felt that you gave me good advice. You were prompt and efficient with my case and I was fully satisfied with the settlement that you obtained on my behalf. In closing, I would say that I wouldn't hesitate to recommend your services to others, or to use you again in the future, should the need arise." Ms B. Blotko

15 For Licensed Conveyancer Nicholas Wickens: "Now that the dust has settled I wanted to write briefly to thank you for your contribution to the successful outcome. This came about as a direct consequence of the robust and comprehensive lease document which you put together back in 2010." Michael Edwards For Yuen-Ling Chan (property sale), Richard Ostle (will trust) and Sue Boerlage (probate): "Thank you to all who dealt with the affairs of the late Fred Turner Scholes. The service you provided was first rate, particularly regarding the sale of his flat." Heather Thorne "Dear Wendy Langridge, Thank you once again for your help in reaching a favourable conclusion. In view of the excellent service received by myself, I would not hesitate in recommending your company to other people who may have complex cases to be dealt with." Mrs P. Beaver "Dear Wendy Langridge, I have found the services provided by your company excellent and very courteous. I was very pleased with how you handled my case and with the outcome, which could have taken much longer, but thankfully didn't, due in large part to you. I would be more than happy to recommend your services to anybody. Lastly, thank you once again for bringing to a close what has been an extremely stressful and trying time for myself and my family." Paul Weston For Corporate Finance Partner Mark Williams: "Just a note to say thanks for your help on this deal. Your pragmatic advice was very much appreciated along the way." Andrew Cook

16 For Associate Solicitor Daniela Catuara: "I am delighted with the result - thank you so much. You follow on the long tradition of brilliant service that is Gaby's." Robert Paterson "Gaby Hardwicke recently acted for us to help unravel a complex legal dispute. My thanks go out to both Mark Williams and Gemma Ritchie for the professional and even-handed approach that they took during the negotiations to help bring the matter to a resolution." Name omitted for commercial sensitivity reasons "Dear David [Young], Thank you immensely for all your advice. You made that mountain a great deal easier to climb." Melanie Alsop "Lovely lady who was extremely helpful recently when I had an issue with my POA. Can highly recommend." Amanda Lobb, with a recommendation for Senior Associate Solicitor Ann Holman via Twitter For Family Law Services Partner Giles Robinson: "Thank you for all your help and support. I am very pleased with my outcome and will be highly recommending you to friends and family. Thank you again." Claire Shead For Corporate Finance Partner Mark Williams: "Thanks for your efforts. You were speedy and efficient." Eddie Owen, Director, Owen Contractors Ltd and Trinity Homes (UK) Ltd

17 For Corporate Finance Partner Mark Williams: "Thank you for the extraordinary help and support that you have afforded us in the restructuring exercise. Your help, guidance and professional support has been outstanding. More than anything your ability to explain, the often complicated and involved processes, in a language that we all understand is a credit to you." Graham Power, CEO, West End Studios For Private Client Services Partner Cara Sheppard: "Please accept my gratitude in relation to the efficiency with which you dealt with my will and lasting powers of attorney." Linda Marriott "We have been very pleased with the service provided by yourself [Simon Harris] and Gaby Hardwicke and we have every intention of using you for future legal work that we may require." David Percival "I just wanted to say how superbly you [Private Client Services Partner Richard Ostle] have conducted the meetings. I have been so impressed with your professional, considered and well-directed guidance and it has been much appreciated." Neil Whitaker, APFS, Chartered Financial Planner, The Goodman Partnership "Dear Kate [Scott], thank you for all your help and kindness during my very difficult time. Without you I don t know what I would have done. With sincere gratitude." Janice Hancock

18 For Private Client Services Partner Cara Sheppard: "Alan and I would like to thank you so much for your kind and thoughtful attention and for dealing with my late father 's and Cathie's estates so sensitively and professionally. It was a very difficult time for us and you were a great support. We both wish you every success and good health in the future." Stephanie and Alan Luxford "I have to say that I have been very impressed with the service provided by Gaby Hardwicke. I chose them to deal with a recent house sale and transfer of land, because I had heard some complimentary things said about them. Jonathan Midgley has handled the transactions in a very courteous, friendly and efficient manner. I am very grateful to him and will have no hesitation in recommending this firm to others. I should also add that their fees are very reasonable." Richard Brown For Personal Injury Services Partner Iona Smith: "I would like to take this opportunity to thank you and your secretary very much for all the hard work you have done in this case on my behalf. I know without you personally, we would not have achieved this outcome. "I would also like to add what a pleasure it was to have such a pleasant and understanding solicitor as yourself." David A. Weller "I am writing to let you know that Deborah [Blackhurst], who has been handling my purchase, has been amazing and, after many delays caused by the housing association, her efficiency, advice and hard work has helped bring the matter to a close and I will be completing at the end of this month. No problem has been too much trouble for her to deal with, which she did promptly and with reassurance for me when things were looking bad. "I've only had bad experiences when dealing with solicitors helping me purchase property before. Because of Deborah I will be recommending your company to everyone who needs a solicitor." Martin Ward

19 "Huge thanks [to Nigel Targett] for all your help and advice. I will recommend you highly to others." Mrs C. Simmons "Dear Iona [Smith], May I take this opportunity to thank you for all of your time, help and expertise with this matter. I was aware from the start how much of a job it would be with my already being registered disabled and proving the back injury sustained in the accident. You have been absolutely fantastic in your professional capacity in fighting on my behalf. Your staff are very good at looking after your clients as well. I m only sorry it took as long as it did but you did warn me at the start of the case. I would highly recommend you as well as your firm in dealing with such complex cases and your ability to do so honestly and fairly to a satisfactory outcome." Yvonne Rouse "Dear David [Young], I now have a big smile on my face. Thank you for all your efforts." Evan Cosmos, on the outcome of financial negotiations in a divorce matter. "Dear Iona [Smith] and colleagues, I write to thank you all on behalf of myself and our family for the professional and sympathetic way our case was dealt with. My wife and I felt very at ease at the Bexhill office where we first met you in the very sad circumstances after the death of my mother. Although our case had been rejected by two other firms, from day one everyone at your office had given us full support and kept us informed at each stage. We could not have hoped for a better outcome to what had happened but with your great knowledge and advice, we knew we were in a good professional and caring business. We would like to thank all of you for everything you have done for us. I can honestly say that we would certainly recommend your company to anyone else who needs help, whatever their problem might be." A. Milton

20 "Once again I would like to thank you [Clare Riddall] for your help and advice over the past few months. I could not have done this without your efforts in preparing my case and paperwork and discussions on procedures, protocol and court etiquette." Mr W. Holdaway "I just want to say a big thank you to you [Kate Scott] for all your work and all the support you have given me throughout my case. I will always be very grateful to you and the firm for everything." Leah Greig "Many thanks [to Paul Maynard] for the satisfactory conclusion of this process. I would like to thank you for your expert guidance and help. I would not hesitate to use both your service and that of Gaby Hardwicke generally in the future." Ian Dyer, Managing Director, New Era Technical Consulting Ltd "Thank you so much for the helpful and professional advice that has guided me throughout the divorce process." Sarah Leggatt "Thanks to Cara Sheppard for a speedy, efficient, friendly and professional service!" David P. Kelly "Dear Cara [Sheppard], bless you for sorting out the probate for my late father, John Kent. You've been a superstar!" Kathy Kent-Smith

21 "Well done Nigel. Thanks for a great event, very informative. It was good for me to hear some of the issues as I can point these out to business start-ups. As always I ll signpost people to you and Gaby Hardwicke for these types of issues." Wes Game, Business Manager, Let s Do Business Group, after attending Nigel Targett's Effective Employment seminar. Thank you for your very efficient and excellent service and the very important fact that there is always someone at the end of the phone to answer any queries. Mr and Mrs McKellar "Thanks again Paul [Maynard] for the excellent work on this. You have made the whole exercise enjoyable (nearly)!" Ray Shilling "When my husband was diagnosed with mesothelioma at the DGH here in Eastbourne I was advised by the consultant to find a lawyer as we would have to seek compensation from his employers. I was advised of several London firms of solicitors. We were already clients of Gaby Hardwicke so I decided to telephone them and ask if they had a department to deal with such matters. Iona Smith came to see us both. I felt confident with her and we instructed them to act on Chris's behalf. After Chris died of the disease, I went to see a barrister here in Eastbourne at their offices. Everything was clearly explained to me about the compensation. I did not have to go to court and we were successful with our claim. I would advise anyone in my position to seek a local solicitor as I felt very regarded and well looked after." Pennie D'Oyly-John

22 "Thank you so much for your sensitive understanding of the difficulties we experienced in attempting LPAs for our parents. We may very well need to consult you in the future." Christine Moye "Thank you for handling our recent selling and buying transaction in a most efficient and friendly way. This made a stressful time much more pleasant. If we move again we would not hesitate to contact you and your company to act for us." Steve and Kate Barker "I just wanted to sincerely thank you for everything. I know in your words 'It s your job' but you are an excellent solicitor, very decent and helpful, and we would not hesitate to use you in a heartbeat and would recommend you to family and friends." Charlotte Tinton "Thanks again, Mark [Williams], for your excellent work, and I shall recommend your services whenever the opportunity arises." Steve Roller, R&R Kitchens and The Bathroom Studio "As always, I am delighted with the service Gaby Hardwicke has provided me on this occasion and look forward to doing further business with your firm in future." Alex Mattelaer "This is a note to thank [you] for all [your] help in getting us over the line in the acquisition of our new warehouse. Your persistence and patience in protecting the Hospice's best interests has been exemplary." Julian Avery, Chairman, St Michael's Hospice

23 "I would like to take this opportunity to say that I have been absolutely delighted with how the legal work has been completed on our sale and purchase, and to pass on my thanks for your [Amanda Loftus's] hard work, attention to detail, timely responses and thorough, tenacious approach to dealing with both transactions. It has been a pleasure using Gaby Hardwicke and dealing with you, and has certainly taken the stress out of a potentially very stressful move." Mr T. Redfern "You must have tremendous patience Nick [Wickens] amidst the pressure of deadlines, people's emotions, legal procedure and mountains of paperwork. I do admire you!" Hilary Crossley, Is-Digital Ltd "I write to say thank you so much for your help in dealing with my case and for the excellent service and outcome I would have no hesitation in dealing with you again (although I would rather not have the need!)." David Homewood "We have just completed a sale and purchase I must say that this was the best experience in terms of solicitor that we have had or even heard of we will be recommending Gaby Hardwicke to anyone we know in need of a solicitor." Emma and Russell Walkden "I contacted you after a friend had recommended you to me as I was not happy with the solicitors firm I was already using. I had been in a road traffic accident and was left with a serious head injury. Transferring was easy. You took care of all the formalities and covered everything. A busy work schedule was always taken into consideration and my needs accommodated. The whole three years my case went on, you and your staff were continuously polite and professional. I was never hesitant to ask about anything and you were always happy to help. Now the case has settled, I am extremely pleased with the result and seriously doubt it would have happened without you. Many thanks indeed." Ms Olivia Danis (addressed to Iona Smith)

24 "You have restored my faith in the legal system. My view was somewhat jaundiced by my very negative experience of a firm handling the case before you, they having told me that I would not succeed in my claim! I had approached the previous firm after seeing their advert on the television and found them to be slapdash and inefficient, such that my claim had got off on the wrong foot. You have reached the height of your profession and I am just so glad that my friend pointed me in your direction. You have managed to retain a gentleness, kindness and sympathy that was lacking in my previous solicitors. The outcome whereby you have recovered substantial compensation for me was just marvellous." Mr R. Dellow (addressed to Iona Smith) "Thank you so much, Lucy [Dennett], for your absolutely steadfast, business-like and so user-friendly approach to the selling of our house. The frustrations of the last umpteen months, thanks mainly to fate and Mr W, were made so much more bearable by your superb attitude and approach to both your work and your client (me). If I can I shall be saying as much on your Gaby Hardwicke website - to whom you are a genuine credit." Malcolm Hayes "Thanks so much for getting this exchange done today. Once again Gabys have proved that they are far superior conveyancers to any other solicitors in this neck of the woods." Margaret and John Dawes "Most importantly, I would like to thank you [Paul Maynard] for the excellent service you have provided and the result you have achieved for me. Each interaction with you has put me at ease during a situation that could have been stressful. My assessment of your abilities, after witnessing you in action during a tribunal case quite a few years ago, was spot on." Name withheld due to commercial sensitivity

25 "On behalf of us all in SATIPS, I would like to thank you very much indeed for all your hard work in this matter. We judge it to be an excellent outcome, and we valued your finely judged advice along the way." Alec Synge, Support and Training in Prep, Primary and Senior Schools Ltd. "We are delighted with the very thorough, excellent service you [David Platt] gave us and your friendly approach. We look forward to working with you again in the future." Candy Shaw, New Care Solutions "Thank you, Andrew [Tress], for all your hard work and support during the process of my house purchase. Particular thanks for always being available to answer my many questions and resolve issues with such thoroughness and good grace. It was much appreciated and helped take the edge off a pretty stressful process." Miss A. Durell "I was pleased with the quality of service and the high level of focus when dealing with specific issues drafting and processing this lease." Simon Wilson "Just a small note to once again express my thanks for all your hard work on our purchase. I really did appreciate all your efforts and explanations to me - a nervous first-time buyer! I would not hesitate to recommend Gaby Hardwicke to others or indeed use you again for any future house purchase." Jacqueline Palmer "Just to say the letter worked! Hurray. He has paid up. Money is in our account today. Thanks VERY much for your help. It s much appreciated." Sue Cobb, Cobb PR

26 "We have just completed the sale of a harbour-based property, which was very ably administered by Andrew Tress. It was not the easiest of procedures as, at times, frustrations were generated by the buyer's solicitors, who were slow in responding and also showed signs of having little appreciation of the harbour's characteristics. However, Andrew managed the task in a professional and capable way and we appreciated his commitment to keeping the matter moving in the right direction." Peter Runacres "Your efforts in driving this through as swiftly as possible are very much appreciated." Nicole Barrett, Osborne Energy Limited "A huge thank you [to Associate Solicitor Gemma Ritchie] for everything you did for us especially keeping your 'cool', I honestly did not think it was going to happen. Whilst I was getting more and more agitated you remained cool as a cucumber." Christine Guess To Paul Maynard of Gaby Hardwicke and Lucy Bone of Counsel: "Once again, a big thank you for yesterday. You were both superstars and you should feel proud of what a great job you both did." Rob Mulligan, Managing Director, Whitmar Publications Limited "Thanks for your speedy, professional approach and for getting the job done in the tight timescales." Jonathan Dow, Club Class Chauffeurs Limited

27 "I will be sure to recommend your services wherever possible and do so following the successful completion of Glebe Care Ltd." Joel Gazeres, Christie + Co "I have recently purchased a property and was a first time buyer. During the process I found Lucy Dennett exceptionally helpful. She answered all my queries and was very polite and helpful throughout. I appreciate the way Gaby Harwicke have trained the staff and the way they are following their duty perfectly. Keep up the good work. Once again thank you for the good service and I wish the company and Lucy a lot of success." Riyaz Khatri "I'm really happy with the way you've acted for us again, trust assured I'll be back time and time again in the future." Paul March, Mace Group "Gaby Hardwicke were recommended to me by my accountancy firm, and I am very grateful for the recommendation. In particular, my recommendation is for Paul Maynard, whose 'no nonsense' approach was refreshing. We felt that he listened to us right from the start and gave practical advice at every step of the way. The satisfactory outcome was in no small part due to his advice - and although I hope we don't need a solicitor in the future, I would definitely return to Paul." Julian Smith, Managing Director, The IAM Group, London "I just wanted to say a huge thank you for all your hard work, persistence and attention to detail. I really felt like I trusted you throughout both purchases and we very much appreciated the legal advice you offered when deciding what was in our best interests. I am very glad that I stuck with Gaby Hardwicke through to completion on our new home (which we are delighted with by the way)." Rob Derbyshire

28 "We just wanted to thank you for the tremendous work you did with our house sale and purchase. You were quick, efficient and thorough. Your level of communication has been outstanding a breath of fresh air! We shall have no hesitation in recommending you to friends and clients. Thank you for a job well done." Chris & Gabby Tofts "Very many thanks for your services for my sale and also my purchase. Whilst the move has been stressful as the process also involved me being abroad, the fact that you were always easily contactable and were extremely professional made things so much easier, and this is greatly appreciated." Steve Parlanti "Just wanted to say a big thank you for all your hard work on getting this one through. Hopefully our paths shall cross again soon, you always gave me an update when I needed one. I found you to be most helpful, which to be fair some solicitors are not towards estate agents. Credit where credit is due, you have been one of the most professional, courteous and proactive solicitors I have had to deal with in recent times. You re a real credit to Gaby s and dealing with you has been most pleasurable. Once again thanks for all your hard work and efforts and hopefully I will have the pleasure of working with you on another one of my sales. I will definitely be recommending you to future buyers/sellers." Philip Veness, Residential Sales Manager, Connells "I would like to thank you for your guidance and support over the past year. I have received a satisfactory outcome for which I am extremely grateful. Once again a big thank you!" Miss N. Burt

29 "This is very welcome news for Easter. Thank you very much for bringing this off despite all the delays and frustrations. I am very pleased with the outcome." Ms B. Rogers "I just wanted to drop you a quick regarding Kaye French. We utilised her services for the sale and purchase of our property and I wanted to let you know that she is a real credit to your firm. She is both efficient, effective and organised and was always very prompt in her replies to my many enquiries. It is a very rare pleasure to have such a personalised service these days and I would like you to pass on our many thanks to her. If we have any friends who are thinking of moving, I would not hesitate to recommend Kaye's services." Mrs J. Champion "The support that I received from Giles and Sandra on my matrimonial matters was to the highest possible standard of professional care, kindness, advice and help. They make a fantastic team. I want to take the opportunity to say that I am not sure there are any words to explain how much their support to me has meant." Jane Farley "We have been in the process of purchasing a property and dealing with Rachel Gerber. I wanted to send a quick note to say how fantastic she has been and so approachable, efficient and delightful." John Wood After I retired from my legal practice a good number of cases had to be completed by other firms of solicitors. So since I retired, I have seen and compared how different firms have handled different cases. Two of those cases were difficult and the outcome achieved in each was first class, as was Gaby Hardwicke's handling of their client relationship with me.

30 Daniela Catuara, under the overview of Jeremy Laws, handled a commercial litigation claim very well indeed while Antony Caulfield has a safe and extremely competent pair of hands. I shall use him for my own work when the need arises. I recommend the firm most highly. [Name withheld for reasons of commercial sensitivity] I am just writing to compliment you on the wonderful service that I have received from Gaby Hardwicke in the purchase of my new home. The whole process was managed brilliantly by Emma Symonds who processed the documents quickly, answered our many questions and communicated effectively. She was tenacious in representing us and getting paperwork and answers from the vendors. Many thanks again to Emma and Gaby Hardwicke. I can thoroughly recommend you both. Paul and Suzanna Turner You have provided us with a very efficient service (unlike our usual solicitor who lost us the last purchase due to slowness). Vicky Lapworth and Bob Reeves "Thank you for both your conscientiousness and your humanity in your management of my affairs." R. A. Brent "I just wanted to let you know how impressed I have been with the help that I have received with the conveyancing of my flat, which completed today." Sarah-Jane Wren "It has just sunk in that it is all over and I think it is not only a pretty good result but an extraordinary one, way above my expectations. This would not have been possible without you: thank you so much for everything you have done for me and my family this year." Hugh Baker

31 I would always recommend Gaby Hardwicke for its expert advice and assistance coupled with friendliness and courtesy. I was fortunate to choose them. They have given me 110% service. As a friend said recently: Looking for a solicitor is like the lottery a few prizes and plenty of blanks! It s good to get a prize. Winifred Seath "I would like to highlight the excellent level of service I have received on the sale of my two properties and the purchase of another." Paul Betts "I would like to formally express my heartfelt gratitude for your assistance in navigating me through the collaborative divorce process to its successful and most satisfactory conclusion. From the outset, I was consistently impressed by your professionalism and positive approach, despite the sometimes difficult situations we faced throughout the process. It is a testament both to the collaborative divorce process and your own skill that we achieved a settlement all parties are satisfied with, in a very dignified and non-confrontational manner. I would not hesitate to recommend the collaborative divorce process, and of course your firm, to anybody who wishes to traverse the painful experience of divorce in the most civilised way possible! It was a pleasure to work with you, and I do hope we will remain in touch from time to time." Alex Mattelaer (writing to Gaby Hardwicke Collaborative Lawyer David Young) "Thank you for the excellent way in which you were able to deal with the matters that arose; Mavis and I were dreading the possibility that some matters may have fallen on our 'less than broad' shoulders." John Wise "I would particularly like to thank you, not merely for the clarity of your advice and explanations, but also for the consideration with which you realised the need for speed. I was anxious to get my will done and you kindly completed it ready to sign that same afternoon." Mrs I. Howells "I am so grateful for all the hard work and for all your patience and kindness shown to me over the past year. You and the staff at Gaby Hardwicke did a wonderful job and I will definitely be recommending you to my friends and family. Once again thank you for all your kindness to me." Anne Jaques

32 It would be remiss of me not to write to you to let you know my appreciation of the excellent services I have received from your firm since last November. You were very helpful and your skilful efficiency in successfully negotiating and completing two lease sales and a property purchase for me since March has been very impressive. I am extremely grateful to you all. Brian H. Wiggins "I would like to thank you for all your help and advice over the past two years in finalising my claim for injuries received. Your professionalism and knowledge was first class. I am very satisfied with the outcome. Hopefully, I will never be in the same position again but if I were, I would have no hesitation in contacting you again or recommending you to others." Mrs Jennifer Collins "This is to say thank you to you and your team for all your hard work. I found you very helpful and easy to talk to. You kept me informed all through the long haul, so once again thank you to all at Gaby Hardwicke. I will not hesitate to recommend your company to others." Mr D. P. Holford I would very much like to thank you for your professional and prompt service in dealing with my divorce. You explained everything so I could understand what you were doing and you sent me information on the different stages in the proceedings. So once again I say thank you for a job well done. I would also be pleased to recommend you and your company to anyone I hear needs a solicitor in the future. Ian Brett "Thank you once again for the excellent news you gave me today. Finally I am almost in a position where I can put all this behind me. I truly believe it was through your effort and brilliant choice of strategy that we are now in this position and I will be forever grateful." Steve Manklow What can I say? A big 'thank you' for all that you've done today really doesn't feel sufficient. Katherine Walker

33 Once again thank you for your professional and helpful approach and assistance. I will recommend your services to my friends. You were the first solicitor I could easily talk to and it made a difference. Grzegorz Mazurek It was our pleasure to have you represent us and guide us through such a difficult procedure. It was a job very well done. It would go without saying that we would very much like to have you and your partnership on our side with any matters that you might be able to assist us with, both business and personal. I wouldn't hesitate to recommend you to anyone who may enquire. Adrian Little, Aslit Limited "Many thanks for all you have done to help me. I could not have managed anything on my own. One of the best things I have done is to walk into Gaby Hardwicke's Hastings office." W. M. Seath "Thank you so much for your kind words and empathy during this period of change. It really does make a difference when times are difficult who one deals with. Thanks again." Jacqueline Dicksee "Many, many thanks for your excellent and prompt dealing with protecting my interests. If I am ever in need of legal assistance in the future I will not hesitate to call on your services. I will also be recommending you personally to any friends or acquaintances who may be able to call on your assistance in the future." Clive Miles

34 May I take this opportunity to thank you for guiding me through the ghastly business of divorce so speedily and smoothly and making it as painless as possible. Mr A. J. Cannon "I was very impressed with your performance in court. This (success) has happened because of your diligent, professional approach and I would like to thank you for what you have done so far." Denise Ellis and Amanda Dunns "We wanted to take this opportunity of expressing our sincere thanks and gratitude. You always remained easily contactable, informative, professional and compassionate throughout. We would have no hesitation in recommending your services. With very best wishes." Mr and Mrs Peat I would also like to take this opportunity to thank you for all the efforts you have done for me to succeed in the fantastic outcome of my financial settlement. Lesley Elliott I wanted to drop you a note to personally thank you for being nothing short of outstanding in your support and assistance throughout the house selling/buying process. Believe me when I tell you, your service and attitude marked you and Gaby Hardwicke head and shoulders above other solicitors firms we ve worked with in the past. You went over and beyond to ensure the whole process moved quickly and didn t complain once when I pushed for information or updates. I don t need to tell you how stressful moving house can be but you were professional, patient and honest with us every step of the way and for that, I thank you. I shall tell everyone I know if they ever need a solicitor to come and find you. Sincere thanks from the whole family and I wish you every success in your future career.

35 Mrs Tara Burns "Thank you so much for your continued support and a wonderful outcome in court last week." Jane Warburton "Thank you for the professional and personal help you provided over the past weeks and months in the sale of the company. I enjoyed almost every bit of it and for experience I cannot think of two people that made the activity such a pleasure. I am glad that I did eventually sell the company with your help." John Clarke, Managing Director - Modern Media Communications Limited Many thanks for your prompt attention to this task, it has been much appreciated. Andy Collins, Vostech Limited As my business with your probate section is nearly at a close, I would like to take the opportunity to pay respect to the sterling work of Lindsey Duinhoven on behalf of myself and before me, for my late father. Ms Duinhoven is a credit to your company. What impresses me, personally, is that she manages to combine a true professionalism with a friendly approach. This is exactly what I want from a legal executive. I know my late father, a qualified barrister at law, felt the same and told me so. Paul Bethell, the estate of the late H. P. Bethell "Thanks for everything you have done this year! I have to say, in hindsight, that Auntie's decision to appoint her solicitor as executor was a very wise one. It certainly made a distressing year easier to cope with." Denise Miles "Excellent job getting this resolved in a day; look forward to working with you on others." Simon Hunt, Director Stiles Harold Williams I would like to take this opportunity to thank you for all the prompt and valuable advice you have given me and your supportive approach to my need and desire to avoid excessive costs.

36 Mrs Lesley Friend You did a great job in getting this through so efficiently and once again we have been delighted with the services provided. You are always very helpful in giving updates, etc. when required. We will continue to recommend you and thank you once again for all your help and efforts in seeing this matter through to a successful completion. Jacqui Baigent - Adams & Co Business Transfer Agents "A really big thank you again for a great job and in quick time. We were late bidders in the sale process but given a chance to jump to the top of the list with all the promises I made on moving quickly which you guys achieved. Also thanks for your patience and always taking my calls." Gary Lloyd and Kris Rieder Thank you for your efficiency, thoughtfulness and kindness during the difficult time of my divorce. Alison Farrall I would like to say thank you for carrying out the sale of my house. I thought you handled everything efficiently and will be recommending your services to friends and family. Dean Gozmao Thank you so much for all your time and care it will make such a difference to my life and future. You gave all your time, trouble and expertise and for that I am eternally grateful. I am so happy that you were my litigation executive. Mrs G. Dowsing-Reynolds

37 I just wanted to say a huge thank you to Debra Frazer and everyone else who had involvement in working on my case... Thank you once again for getting me the results I wanted, to enable me to get on with my life! I have already, and will continue to recommend Gaby Hardwicke Solicitors to friends and family. Mrs C. Griggs What a wonderful outcome - many thanks for writing such a powerful letter. Sue Wilson I am writing just to say a big thank you to everyone that worked on our special guardianship case. We are so pleased that everything went smoothly. It was a relief to know that you were there if needed. We will certainly use your services in the future if required. Mrs C. R. Bignell Congratulations to our lawyers Gaby Hardwicke for winning Regional Law Firm of the year. They gave us great service [Gaby Hardwicke Partner] Jon Fielden is our hero. Soak Hastings (via Twitter) I would like to take this opportunity to thank you and your team for the successful outcome of my accident claim. It did take a long time but it was certainly worth the wait. You worked very hard to achieve such a good settlement. You have always been very dedicated and helpful in getting the best for me. So once again, thank you very much. Mrs D. Cearns My wife and I wish to say how much we have appreciated your help and advice, guiding us through the legal and financial complexities of these matters. Your friendly and approachable manner we found to be most supportive. Mr R. Cotton I would like to take this opportunity to thank you for the excellent service and advice you have provided on this matter and should we have any issues with clients in the future I will have no hesitation in contacting you. Mark Broadhurst Managing Director, Lifestyle Conservatories You have been so supportive through my many times of pain, tears and frustration and have gone the extra mile to ensure I felt comfortable with the claim and understood everything fully! I cannot thank you enough that we are finally at the end of the claim, with a good result, which is all thanks to you.

38 Miss S. Lawson I am extremely grateful for all your attention and hard work, and delighted that we have a successful outcome. Brenda Davies We would like to express our thanks to you for the efficient, professional service given to us in connection with our recently completed house purchase. The timescales were quite a challenge, there being only a matter of few days between exchange and completion, but thanks to you and your PA Mrs Higley this was achieved. We felt very much that we had all our queries answered very fully and promptly which was a great help in achieving a satisfactory outcome. Mr & Mrs D. Jones Thank you once again for the professional and friendly manner in which you have carried out the task of winding up my Wife s Estate. G.T.Smalley I would like to praise the professionalism and skill of Richard Ostle and Gaby Hardwicke's service generally. Richard has steered my family through a series of difficult, demanding and drawn-out estate issues, both with clear and sound guidance and drafting. A job well done - thank you. Bruce Denman Just a quick note for all you and your team s hard work over the last month or so getting us over the line. It s been stressful but I have to compliment you on how you maintained your control despite a number of significant challenges. Thanks again and I will have no hesitation recommending you to anyone else in the future. All the very best Regards Graeme Carr Paladone Products Ltd I just wanted to say a big thank you for all your excellent advice and help during my recent transaction. It was much appreciated. Julie Burgess Burgess + Co Independent Estate Agents Thank you for all your help and hard work over the past few months John Easter and Keith Martin

39 Many thanks for your help and support. I should add that again we have found Gaby Hardwicke to demonstrate a level of diligence and support that in our experience is rare from the legal profession, so again many thanks. A. Rawlinson BEng(Hons) CEng MIET MCIBSE PCS Consulting Services Ltd Thank you for your note and the attachment - I am absolutely delighted. You are very fortunate that we are not in the same room or I may have embarrassed the both of us by giving you a huge hug and an even bigger kiss! Many thanks and kindest regards. [Name withheld to spare blushes] Thank you to Mark and Melanie of Gaby Hardwicke solicitors, they worked tirelessly to complete a second care home purchase for my client. They kept me fully informed on how the transaction was progressing, dealt with all issues that arose without fuss and turned around the transaction in a timely fashion. Thank you again to Mark and Melanie - your help was greatly appreciated. I will recommend your services to my new clients and look forward to working with you again soon. Andy Elley Associate Director Christie Finance (Commercial Mortgage Brokers) Thank you so much for all your help. I feel as though I have my life back now and can look forward. Once again, many, many thanks. Linda Constanti I took the opportunity to apprise the Trustees of the considerable assistance and guidance so expeditiously and expertly provided by you, without which I am sure negotiations would still be ongoing. The Trustees' thanks and appreciation was duly minuted. Thank you very much for all your help. Peter Magnay The Catherine Cookson Charitable Trust Thank you for the support and advice. As always a brilliant service and delivered in fantastic style. Thanks. Graham Power Managing Director WEST END STUDIOS LIMITED Thank you for all the marvellous work you did on my divorce, as they say it did not hurt a bit. I truly appreciate your professionalism as well as the excellent manner in which you handled the personal issues. Thank you very much indeed and I would recommend you to all my friends and family. E. Nahaie

40 I feel I must take the time to praise your Conveyancing Executive for her superb work, I can t say enough about how impressed we have been with her professionalism and thoroughness. She was always pleasant and available to promptly answer any of my questions by telephone or . I am pleased to say that in future I will enthusiastically recommend your firm to friends and work colleagues who are considering a purchase or sale of property. Dr Guy W. Muller Your attention/care/and commitment to the above has been outstanding, the few hiccups that were given to us you handled with extreme professionalism. Many thanks from a very satisfied customer. Robert E. Morgan Gaby Hardwicke has provided me with the best service that I have ever received from a firm of solicitors (I have used many others in the past!). I have been guided every step of the way and the outcome for me has been excellent. The service has been outstanding and I couldn't have asked for better communication. In fact, I've been amazed and truly impressed at how fast responses to my queries have come back to me. Throughout my transaction, I have felt truly supported at the highest possible level and would not hesitate to recommend Gaby Hardwicke to anyone else because of this. Keep up the great work! Jon Yon We cannot recommend Yuen highly enough. She has always kept both my brother and I fully informed. She is a kind, friendly person who instils confidence in her clients. Yuen is a real asset to your company. I will certainly be singing her praises to everyone. Julie Pearce-Martin Steve and I would like to thank you for all the hard work you did for Amelia. It is so important to us to have someone we had confidence in. As a family it is such a relief that it is over and Amelia is happy again. You were our rock at the other end of the phone. Mr and Mrs S. Hill May I also take this opportunity to thank you and your staff for the excellent service provided in our recent transactions. Mr & Mrs A. Rawlinson I sincerely thank you again for your diligence, professionalism and sensitivity in the handling of all aspects in this matter. Mrs L. Redfearn Thank you for your efficient and speedy service on my purchase. Mr C. R. Waters Thanks again for your help. It has been a pleasure to deal with a professional firm of solicitors. Zoe Bennett

41 "I value your opinion and professional advice enormously and we are, and have been very fortunate to have you as our legal representative!" Ms J. Lester I'd like to thank you for your very professional conduct throughout and to thank you and Tracey for all that you have done. For all that you both were paid to do the job, I've always been happy with everything and would especially like to thank Tracey for going beyond the extra mile. Peter Broom Skillstream is growing rapidly and we feel this in part is due the service provided by your company. We have experience of London based competitors and unanimously feel that the service delivered by Jon Fielden has been of a higher standard than that delivered by partners in those firms. Steve Lucas, Skillstream Limited Many thanks for all your help and advice over what turned out to be a very difficult and drawn out process. We have an order which is fair and turned out to be worth fighting for certainly a lot less than they wanted. Peter Sims Thank you for all the hard work you have put in on our behalf. You have been just wonderful, always caring and never wavering in your belief in us or our situation. Professional, inventive and considerate. We cannot thank you enough! Mr and Mrs R. Valentine Thank you for your swift and professional help during this troubled year. I am very pleased with the work you have done for me and would not hesitate to use you in the future, not that I ever intend to be in this position again but you know what I mean! Mr P. Millen Thank you so much. My observations are that this is Spot On. Your professional and prompt response (as always) is much appreciated. Den Edwards, Berforts Group Limited With many, many thanks for a superb job. We appreciate that we have been exacting clients but you have thoroughly exceeded our expectations. Well done! Nigel Harper, FCA I would thank you for your and your colleague s good wishes for the future and I must say that there never was any doubt as to which firm I would be instructing with regard to the sale. It has been a pleasure having you working on my behalf. Robert Paterson, FRICS

42 May I again express my heartfelt personal thanks to you for your very professional advice which has always been delivered in a friendly and un-patronising manner - unlike some others in your profession! Anne-Marie Loader I was impressed by the way you and your staff went about the transaction, both professional and with due regard to the timeframe. I shall be happy to recommend you should the circumstances arise. Mike Edwards, MD Swallow Security Services Ltd I never understood why solicitors were expensive until I saw what hard work you do - although I don't wish for a situation like this again- we will definitely call upon you again if needs be. Lucia Faye Having the best professional advisers is crucial to the success of any business, and Gaby Hardwicke has provided us with excellent legal representation for more than a decade. David Getty and his Commercial team have been a match for any opponent we have encountered, including the New York office of one of the Magic Circle law firms. James King, MD KHL Group I am very happy with the service you have provided here and should a prospective client of your firm wish for a recommendation then please do not hesitate to point them in my direction. Nick Young, FRICS, Partner, Watsons Many thanks for all your help on this matter. I can t tell you what a relief it has been to be assisted by such a professional and straightforward team. Camilla Goslett I just would like to thank you in writing for your help and guidance over the past few months. I have found your technical knowledge exemplary and open approach second to none. Without your assistance I have no doubt a satisfactory outcome would not have been achieved and I would have no hesitation in recommending your services to friends and clients. Thanks again. Simon Blowen "In an increasingly complicated and regulated world, however keyed in you are you need specialist advice from time to time. When it comes to employment issues, my first port of call is always Gaby Hardwicke." Ian Wakeford, MD St Leonards Motors Ltd "With Gaby Hardwicke first class legal advice is a given; strategic thinking is what sets them apart from other law firms." Ian Casselden, MD Interface Devices Ltd

43 I really cannot speak too highly of your calm professional approach and I am always relaying this fact to friends and colleagues. The most important point for me is straightforwardness and swift response, and you were simply brilliant in these two areas in particular. Yours businesslike approach and obvious grasp of all the complexities were impressive. Not only that, you were a great pleasure to work with! Kenneth Melsom, MD Harvest Hotels Limited Throughout, the quality of the service you provided was nothing short of excellent. In all areas, including first class advice, speed of action and response, eye for detail and sheer hard work you could not be faulted. Merfyn Ashdown