Corporate Deposits Terms and Conditions

Transcription

1 Page1of16 Corporate Deposits Terms and Conditions Applicable to: n Business Reserve Account n Corporate Bonus Account n Corporate Notice Accounts n Time Deposit Account n 12 Month Business Bond Account n 12 Month Loyalty Business Bond Account n Business Instant Access Deposit Account n Business Reward Saver n Client Business Reward Saver n Client Business Reserve Account

2 Page 2 of 16 Contents Introduction 04 Terms and Conditions 04 Definitions 04 Duration 04 Further information 04 Your Account 04 Opening and operating Your Account 04 Cheques and chequebooks 05 Withdrawals and the balance on Your Account 05 Interest and charges 06 Automated payments 06 Foreign transactions 06 Your name, business name, address and telephone number 06 Statements 06 Queries on VISA Card transactions 06 Your Account is not transferable 06 Stopping payments 06 Notification of unauthorised or incorrect payments 06 Your remedies for unauthorised payments 06 Your remedies for failed or incorrect payments 07 Circumstances where remedies for unauthorised, failed or incorrect payments do not apply 07 Failed/incorrect payments due to unique identifier errors 07 Domestic and International Payments 07 Special conditions applicable to domestic electronic and EEA payments 08 Special conditions relating to International Payments 08 Foreign currency cheques 09 Taxation 09 Authorised User Conditions 09 Definitions 09 Remote access to Your Account General 09 Withdrawal of Your access to the service 09 Online banking service 09 Ending online banking 09 Issue and use of Cards 09 Ensuring Your security and privacy when operating Your Account by telephone, fax or internet 10 Credit reference agencies 10 Safeguards for Your Personal Security Details 10 Safeguards for Your Cards and PINs 10 Safeguards for instructions by fax 10 Safeguards for instructions by telephone banking 10 Safeguards for instructions by e-banking 10 Safeguards that apply to information about Your Account 11 Terminating or suspending use of a Card, telephone banking, fax or e-banking services 11 Your liability for misuse of Your Card, chequebook, PIN or Personal Security Details 11 Payee initiated refunds 11 Partnership Accounts 11 Varying these Conditions 11 The circumstances in which we can vary these conditions 11 Closing Your Account 12 You can close Your Account at any time by giving Us notice 12 General 12 Inability to provide services 12 Aggregation services 12 Fraud 12 Complaints 12 Compensation 12 Dormant Accounts 12 Governing law and jurisdiction 12 Legal information 12 Eligibility 12 Joint accounts 12 Opening accounts on behalf of clients 12 Time Deposits 13 Term 13 Withdrawals/Closure 13 Deposits 13 Interest 13 Maturity 13 Third parties 13 Death 13 Your Account is not transferable 13 Breakable Time Deposit (no notice) opened before 10 May Term 13 Withdrawals/Closure 13 Deposits 13 Breakable Time Deposit (95 days notice) opened before 10 May Term 13 Withdrawals/Closure 13 Deposits 13

3 Page 3 of 16 Breakable Time Deposit (no notice) opened after 10 May Term 13 Withdrawals/Closure 13 Deposits 13 Breakable Time Deposit (95 days notice) opened after 10 May Term 14 Withdrawals/Closure 14 Deposits 14 Breakable Time Deposit (180 days notice) - opened after 10 May Term 14 Withdrawals/Closure 14 Deposits 14 Corporate Bonus Account 14 Deposits 14 Payments from Your Account 14 Interest 14 Corporate Notice Accounts 14 Deposits 14 Payments from Your Account 14 Interest 14 Release of funds 14 Third Parties 14 Your Account is not transferable Month Business Bond Account 14 Deposits 14 Applicants 14 Interest rates 14 Withdrawal/Closure 15 Term and Method of Interest payment 15 Maturity 15 Address for communications 15 Restrictions 15 Varying Conditions 15 Notices 15 Third parties 15 Death 15 Your Account is not transferable 15 Governing law 15 Inability to provide services 15 Recording of telephone conversations Month Loyalty Business Bond Account 15 Eligibility 15 Business Instant Access Deposit Account 15 Introduction 15 Eligibility 15 Opening balance and deposits 15 Payments into Your Account 15 Withdrawals 15 Interest rates 15 Statements 15 Business Reward Saver 15 Introduction 15 Eligibility 15 Opening balance and deposits 15 Payments into your account 15 Withdrawals 16 Interest rates 16 Statements 16 Client Business Reward Saver 16 Introduction 16 Eligibility 16 Opening balance and deposits 16 Payments into your account 16 Withdrawals 16 Interest rates 16 Statements 16 Client Business Reserve Account 16

4 Page4of16 1 Introduction 1.1 Terms and Conditions These Conditions: i) together with all appropriate information which We give You before You open Your Account, which will include details of the key features of Your Account and a copy of Our Tariff of Charges, form part of the contract between You and Us for Your Business Reserve, which is a Payment Account and Time Deposits, Corporate Bonus(es), Corporate Notice and Corporate Bond, which are Non-Payment Accounts. When We refer to Your Account in these Conditions this means the relevant Condition applies to all these Accounts. Where a Condition only applies to one of these Accounts, We make this clear. ii) explain Our obligations to You, and Your obligations to Us; iii) may be varied by Us please see Condition 5; and iv) are in addition to any other conditions which are implied or included in the contract between Us by law, even if they do not appear in these Conditions In some places these Conditions refer to details, for example Our interest rates and charges, which We will give to You separately from these Conditions. Those details also form part of the contract between Us You may open an account if You are resident in the United Kingdom and are over 18 years of age. You can be a new or existing Santander Corporate & Commercial customer with a business turnover of 1 million or more. 1.2 Definitions Our accounts are categorised into two types: Payment Accounts and Non-Payment Accounts. Generally an account will be a Payment Account unless it has some form of restriction on how money can be paid in or out of that account. Examples of Payment Accounts include ordinary current accounts, instant access client accounts and instant access savings accounts, where money can be paid in and out with minimal restrictions. Examples of Non-Payment Accounts include fixed term savings accounts, Bonus accounts, Notice accounts, time deposit accounts and bonds; or accounts where you are charged a fee or lose interest payable if you make a withdrawal. All these Conditions apply to both Payment and Non-Payment Accounts unless stated otherwise You means the incorporated company, partnership, limited liability partnership, club, society, association, sole trader or other incorporated body named as the Account holder and Your shall be construed accordingly An Authorised Person is someone You have requested and authorised Us to operate the Account and/or to have access to information related to the Account whether by the issue of a Card or otherwise Card means any Card issued to You or to an Authorised Person at the request of You to enable that Authorised Person to operate the Account and/or to have access to information related to the Account. Cards are not available on all accounts. We will agree with You, prior to opening Your account, if this service is to be provided A Working Day is any day other than a Saturday, Sunday or an English public holiday. For SIPs and Future-Dated Payments, every day is deemed a Working Day. The length of a Working Day for the purpose of making payments out of Your Account will depend on the payment Cut-Off Time for the method of payment chosen We/Us means Santander Corporate & Commercial (SCC) a trading division of Santander UK plc The Cut-Off Time means the time before which Cash and Non-Cash Value Items must be deposited at a Nominated Office in order to be credited that day to Us, as notified to You by Us from time to time; and also means the time before which payment instructions must be received in order for that day to be deemed the Day of Receipt The Day of Receipt of a payment instruction is the Working Day on which You request the payment to be executed by Us Faster Payments is an electronic payment system which enables member banks to send and receive payments on the same day, or same Working Day for standing orders. For information on member banks, please visit CHAPS means the Clearing House Automated Payment System (a system for making same day payments on UK Working Days only for which there is normally an additional charge) A Future-Dated Payment is a type of payment whereby You specify a future date for the payment to be executed by Us A Single Immediate Payment (SIP) is a type of Faster Payment where You instruct Us to despatch the payment immediately. 1.3 Duration If, within 14 days of first opening your Account, You would like to cancel your Account, let Us know by writing to Us at the Corporate & Commercial Banking Centre. If You cancel your Account at anytime within 14 days of first opening your Account we will not charge You for the cancellation and we will: i) if You ask Us to, help You switch to a different Account; or ii) provided that Your Account is in credit, promptly (and in any case within 30 calendar days of You cancelling) give You back all the money in the Account (less any pending payments and interest incurred) together with any interest earned on it. If You do not cancel Your Account within 14 days of first opening it, Your Account and these Conditions will continue until You or We close Your Account as permitted under Condition Further information If You need any further information about Your Account or an explanation of any of these conditions, please contact Our Corporate & Commercial Banking Centre either by post to, 301 St Vincent Street, Glasgow G2 5NT or by telephoning Information can also be found online at 2 Your Account 2.1 Opening and operating Your Account Before We open Your Account, and at any time thereafter if You ask Us, We will give You all appropriate information which will include a copy of these Conditions and Our Tariff of Charges and written details explaining its key features. The key features information will include: i) the main ways in which You can pay money into and withdraw money and make payments from Your Account and the main ways in which You can transfer money to and from other accounts; and ii) the main ways of operating the Account available to You as an Account holder, including Cards, telephone and online banking and We will provide You with those services that You choose to take We will tell You before You open Your Account whether Card, telephone, or internet services are available to You When You apply for Your Account, or subsequently, We will agree with You who will be an Authorised Person. The conditions set out in Condition 3, referred to as Authorised User Conditions, shall be sent to each Authorised Person in so far as they relate to the banking services available to that Authorised Person. You must ensure that You and every Authorised Person complies with the Authorised User Conditions. References to You in the Authorised User Conditions refer to Authorised Persons as well as the Account holder unless it is clear from the context that You means the Account holder only You must use the Account and any Cards (as defined in section 3.1) and chequebooks for business purposes only In order to pay money into Your Account, You (or the person paying money in on your behalf) need to provide Us with the name of Your account, the account number and sort code. This is a Unique Identifier. In addition You will need to provide Us with the following information: i) for payments using Our cash machines Your Card and Your PIN; ii) for an international transfer of funds into Your Account the payee s International Bank Account Number ( IBAN ) and the Bank Identifier Code ( BIC ). If You (or someone on Your behalf) deposits money with Us without using the correct Unique Identifier, We will pay it into whichever of Your Accounts We think appropriate and Condition 2.17 will apply You can instruct Us to make a withdrawal or payment from Your Account by: i) using any Card and PIN issued by Us for use in relation to Your Account; ii) using Your Card and PIN at one of Our cash machines (or a cash machine that accepts Your Card); or iii) completing Our standard form for CHAPS payments (and confirming the authenticity of the instruction when We call You); iv) sending Us written instructions (which must be signed by You) by fax and by providing any additional Personal Security Information requested by Us; v) telephoning Us on And, if You have registered for online banking You can also set up electronic payments (such as standing orders) on Your Account by instructing Us to do so via Our secure password protected website. When You give Us a payment instruction, You (or a person authorised to make a payment instruction on Your behalf) must to provide Us with the following information (a Unique Identifier ): i) for electronic transfer of funds, name (or the name of the Account, if different) account number and sort code of the person You want to pay; ii) for withdrawals from a cash machine, Your Card and PIN;

5 Page5of16 iii) iv) for an international transfer of funds from Your Account, the name of the person You want to pay, the International Bank Account Number ( IBAN ) and the Bank Identifier Code ( BIC ) for the European Economic Area (EEA) only (BIC and account number for payments outside the EEA); for standing orders from Your Account, the name of the person You want to pay, account number and sort code If You give Us a withdrawal or payment instruction by any of the ways listed in Condition You will be consenting to Us taking that withdrawal or payment from Your Account We will be deemed to have received a payment instruction from You (or, if applicable, the person requesting a payment from You) at the time that payment instruction is actually received by Us, unless any of the following circumstances apply: i) if the payment instruction is received by Us on any day that is not a Working Day, then We will be deemed to have received it on the following Working Day; or ii) if the CHAPS payment instruction is received by Us after 1pm (or after 3pm by special arrangement) via Online and Fax instructions, then We will be deemed to have received it on the following Working Day; transfers between Santander accounts can still be made via Our secure online banking service up to 5.00pm, after which it will be deemed to have been received the following Working Day; or iii) if Your payment instruction specifies that the payment is to take place on a specific day or on the last day of a certain period, then We will be deemed to have received it on the day specified, unless that day is not a Working Day in which case the following Working Day will apply; or iv) if the payment instruction is an instruction to withdraw cash using Your Card and PIN from a cash machine or a payment instruction using a Card and PIN, We will be deemed to have received Your payment instruction at the time the payment instruction is actually received by Us When an instruction is provided to Us by facsimile, We will not act on instructions unless they are copies of a signed document. 2.2 Cheques and chequebooks Chequebooks are not available on all accounts. We will agree with You, prior to opening Your Account, if this service is to be provided Subject to Condition 2.2.2: i) You must ensure that there are always sufficient cleared available funds in Your Account to cover cheques and other payments to be made from it; and ii) it will be a breach of these Conditions if You request (or authorise a third party to request) a withdrawal or payment from Your Account without sufficient funds in it to cover the amount of that payment Condition does not apply to Credit Accounts and Condition shall apply instead to any Credit Account You hold It is Your responsibility to check that there are sufficient cleared available funds in Your Credit Account to cover cheques and other payments that You request (or that You authorise a third party to request) to be made from it. For the purpose of this Condition available funds will include any available balance of any Advanced overdraft (please see Condition 8.2) which We have agreed with You on Your Credit Account. If You request a payment from Your Credit Account without sufficient available funds in it to cover the payment, then Your payment request will be treated as an unauthorised overdraft and charges will apply Money paid into Your Account by cheque will normally start to earn interest two Working Days after it is received at Our Cheque Processing Centre and paid into Your Account, (except Thursday when interest is earned from Saturday) If You pay a cheque into Your Account by post, the time it takes for the cheque to be processed and the day on which any interest will begin to be earned will depend on when We received the cheque and paid it into Your Account When a cheque is received and paid into Your Account, the earliest time We will know if that cheque will be returned unpaid by the bank of the person who wrote the cheque is on the fourth Working Day after the day it is received at Our Cheque Processing Centre and paid into Your Account, (even though the cheque amount may be included in the balance of Your Account). You can draw against it on the fourth Working Day after the day it is received by Us and paid into Your Account, providing the cheque is not subject to Our extended clearing process Cheques can be returned unpaid by the bank of the individual who wrote the cheque, even where funds have been made available to You. If You have drawn against these funds We can take the funds back up to and including the sixth Working Day after the day the cheque is paid into Your Account Where it is established that You are a knowing party to a fraud, We can recover these funds at any time The table below summarises when interest will begin to be earned, when We aim to make money available to You, and when You can be sure the money is Yours, after a cheque is paid in to Your Account at Our Cheque Processing Centre. Day cheque received at cheque processing centre Day interest begins Day We allow You to withdraw the money Day You can be sure the money is Yours Monday Wednesday Friday Following Wednesday Tuesday Thursday Monday Following Thursday Wednesday Friday Tuesday Following Friday Thursday Saturday Wednesday Following Monday Friday Tuesday Thursday Following Tuesday Saturday Wednesday Friday Following Wednesday Sunday Wednesday Friday Following Wednesday Note: The timescales given in this table are for guidance purposes only You should not write a future date on a cheque. If You do and the cheque is presented for payment before that date We can decide whether to pay or return it. In either case, We will not be liable to You We will stop one of Your cheques at Your request as long as: n The cheque has not been guaranteed; n The cheque has not already been paid; and n You give Us sufficient details We cannot stop a Counter Cheque or Bankers Draft which You have asked Us to draw for You You must notify Us as soon as possible after You become aware that Your chequebook has been lost or stolen If You send a cheque through the post, it will help to prevent fraud if You clearly write the name of the person You are paying the cheque to and put extra information about them on the cheque. You should draw a line through unused space on the cheque so unauthorised people cannot add extra numbers or names Cheques You receive normally become out of date after six months and You should pay them into Your account so they clear before they expire. Outdated cheques will be returned to You. We will notify You when this happens. 2.3 Withdrawals and the balance on Your Account The balance shown on Your Account may include cheques and other items paid into it which are not yet available. Unless We have agreed in advance to let You draw against unavailable items We can always refuse to allow You to do so and the fact that We allow You to draw against unavailable items on one occasion does not mean that We cannot refuse to allow You to do so on another occasion If an unavailable cheque or other item is returned unpaid We will debit Your Account with the amount and any interest We have paid You on it, even if You have already withdrawn cash or made a payment against it. Where this happens: i) if debiting the amount (and any interest We have paid You on it) overdraws Your Account, You will be in breech of these Terms and Conditions and may be charged an unauthorised overdraft fee. See website for details; ii) We may re-present the cheque or other item for payment, however We are not obliged to do this, even if the payee s bank (or other financial institution) has indicated that the cheque or other item may be paid if We were to do so When You give Us an instruction to make an automated payment, the money will normally be taken from Your Account on the Day of Receipt. The payment will normally reach the bank of the person You want to pay no later than the end of the Working Day following the Day of Receipt. However, if You want to pay a person located outside the European Economic Area, the payment may take longer depending on the country and currency of destination If any money is overdue for payment on any other account You have with Us (such as a loan, mortgage, credit card or overdraft) We may take the money You owe Us out of Your Account by way of set-off or otherwise. We can use Our right of set-off where You have accounts which are held in Your sole name as well as joint accounts You hold with another person. Where possible We will give You at least seven days notice, unless We reasonably think that You may move Your money to stop Us.

6 Page6of Interest and charges We will pay You interest on Your Account when it is in credit, unless the Account does not earn interest. Where money is paid into Your Account by electronic transfer, You will start earning interest from the day You pay funds into Your account. Our Current Interest rates brochure tells You what Our current interest rates are and how interest will be calculated. We will charge You fees and interest if Your Account becomes overdrawn We may offer arrangements under which the interest charged or paid on Your Account is aggregated with the interest paid or charged on other Accounts which You hold with Us, so that only the net amount of interest is paid or charged to You. If so, We will provide You with details about these arrangements and agree with You how the aggregation will apply to Your Accounts and to which Account(s) the interest will be paid or charged We will tell You Our charges for basic account services and about any changes in the Tariff of Charges. We will give You at least 14 days notice of charges to be debited. We will also tell You about any charge for a service related to Your Account which is not in Our Tariff of Charges. We will do this on request or before or when We provide the service to You. The period during which charges for transactions and debit interest on Your Account build up before We debit them from Your Account ( Charging Period ) will be on a monthly basis. The initial Charging Period will commence on the day Your Account is opened and include all transactions up to and including the same date of the following month. This will become Your statement date. If You request to change Your statement date then the Charging Period will change accordingly When You open Your Account We will tell You what choices, if any, You have as to when interest will be paid or charged. We will pay and charge interest with the frequency and timing which You choose, if a choice is available. Otherwise We will pay or charge interest on the dates We notify to You. We will give You at least 14 days notice of amounts to be debited We may change any of Our Service Fees, or add new services for which new fees will become payable. If We do so We will give You at least two months personal notice of any change to Our Service Fees or any new service fees We may change Our interest rates that apply to Your Account at any time. If We make such a change We will give You at least 60 days personal notice of this change except where: i) the interest rate tracks an independent reference rate such as Bank of England base rate; ii) the interest rate change is to Your advantage; iii) Your account is a Non-Payment Account in which case We will give You notice of the change either before the change comes into effect or at the earliest opportunity afterwards either by personal notification or by advertising in the press and putting notices in Our branches and on Our website. If We are changing the interest rates We charge on overdrafts, We will either give You seven days personal notice of the change before it comes into effect or advertise the change in the press and in notices in Our branches and on Our website. We will not notify You of a change to the interest rates We charge on overdrafts if the interest rate tracks an external reference rate such as Bank of England base rate If You do not accept the proposed change to a charge or any new charge, Condition will apply We will update the interest rate changes on Our phone helpline and Our website within three working days after changing the interest rates. The old rate will also be stated on Our website and Our helpline We will charge Your Account with Our cost of enforcing Our rights under these conditions, including tracing costs, collection agency costs and legal costs incurred. Any such costs charged by Us will become due and payable immediately. 2.5 Automated payments Subject to Condition 2.5.2, You should not request a payment (or authorise someone to request a payment) from Your Account if there is not enough money in the Account. If You do make such a request then without prejudice to Our other rights and remedies We may refuse to make the requested payment and cancel any of Your Direct Debits, standing orders and other automated payments set up on Your Account. We will give You notice that We are cancelling the relevant automated payment requests, together with the reason why and how You can correct any factual errors You believe may have led to the cancellation. We will normally give You at least seven days notice but, in any case, We will ensure that this notice is given no later than three Working Days following the Day of Receipt, (as set out in Condition 2.1.8). However, where We consider this notification would be unlawful, We may refuse the requested payment and cancel the relevant automated payments without giving You notice. If Your Account is subsequently in credit, those payments will not be automatically reinstated. If You wish to reinstate them You must apply in writing If We cancel any automated payments in accordance with Condition 2.5.1, You may be charged a fee. For more details please see Our Key Features document. 2.6 Foreign transactions The exchange rates that We apply on foreign currency payments are based on market conditions. Details of Our standard exchange rates of the day can be provided by Our Corporate Banking Centre. We may change Our exchange rates immediately and without notice to You. 2.7 Your name, business name, address and telephone number The correspondence address that You give Us will be the one to which all communications will be sent. You must notify Us immediately of any change in Your correspondence address or the correspondence address of any other person to whom We have issued a Card for use on Your Account. We will ask You to confirm any change of address in writing and to provide evidence of the change of address. You must also let Us know immediately if You change Your name, business name or telephone number. 2.8 Statements With the exception of Time Deposit, We will provide You with regular account statements either by post or, if You have registered for online banking, via Our secure online banking website. Information about certain transactions can also be requested by telephoning the Corporate Banking Centre on We recommend that You check Your statements thoroughly. You must notify Us as soon as possible if Your statement contains an entry that seems to You to be wrong. You may request Your statement date to change, and if acceptable to Us, the date on which any credit interest is due to be paid will also change to the same date. The Charging Period will also change so it commences on the same date. 2.9 Queries on VISA Card transactions If You wish to query any item on Your Account please contact Us immediately Your Account is not transferable You cannot transfer Your rights in Your Account to someone else. This means that You cannot, for example, use the funds on Your Account as security for money You borrow from someone else Stopping payments You can instruct Us to stop a payment from Your Account by contacting the Corporate & Commercial Banking Centre on If You are stopping a Direct Debit You must also tell the person to whom the Direct Debit is payable. A fee may be payable for requesting Us to stop payments from Your Account; please see Our Tariff of Charges for details. After We receive Your instruction, We will stop the payment, provided that: i) the payment has not already been made; ii) You give Us the date and amount of the payment You want Us to cancel and the name, account number and sort code of the person You asked Us to pay; iii) it is not a card payment, cash payment, cheque issued by the Corporate Banking Centre; iv) if it is a Future-Dated Payment instruction (such as a Direct Debit or standing order) You instruct Us to cancel the payment no later than the end of the Working Day before the payment is due; or v) it is not a CHAPS payment or a Faster Payment, both of which are irrevocable Notification of unauthorised or incorrect payments If You believe that any withdrawal or payment made on Your Account was not authorised by You (or any other person permitted to authorise withdrawals or payments from Your Account) or was made incorrectly, then You must notify Us as soon as possible either by telephoning the Corporate Banking Centre on , at a branch or by telephoning Our Card Services (24 hour service) on: or, if You call from overseas, (+44) Or by post to: The Manager, Card Services Santander House, 201 Grafton Gate East, Milton Keynes MK9 1AN 2.13 Your remedies for unauthorised payments Unless any of the circumstances listed in Condition applies, if You notify Us that a withdrawal or payment You instructed on Your Account has not been authorised by You (or any other person authorised to make a withdrawal or payment on Your Account) then We will: i) promptly refund Your Account with the amount of any unauthorised payment taken from it; and ii) promptly refund Your Account with any fees and/or interest We may have charged in connection with the unauthorised payment.

7 Page 7 of Your remedies for failed or incorrect payments Unless any of the circumstances listed in Condition or applies, if You notify Us that a payment You instructed Us to pay from it has not been paid or has been paid incorrectly, then We will: i) promptly refund Your Account to ensure that it does not suffer a loss as a result together with any fees and/or interest We may have charged in connection with the failed or incorrect payment; and ii) if You ask Us to, make immediate efforts to trace the failed or incorrect payment and to notify You of the results of that action Unless any of the circumstances listed in Condition or applies, if You notify Us that a payment You (or someone else) instructed Us to pay into Your Account has not been paid or has been paid incorrectly, then We will: i) immediately re-transmit the correct payment instruction to the bank (or other financial institution) acting for the person from whom the failed or incorrect payment is due; ii) promptly refund Your Account with any fees and/or interest We may have charged in connection with the failed or incorrect payment; and iii) if You ask Us to, make immediate efforts to trace the failed or incorrect payment and to notify You of the results of that action Circumstances where remedies for unauthorised, failed or incorrect payments do not apply We do not need to do any of the things listed in under Condition if any of the circumstances in Condition applies We do not need to do any of the things listed in under Condition if: i) Condition applies; or ii) We can demonstrate to You that the bank (or other financial institution) acting for the person to whom the payment was to be paid received the correct payment in full before the end of the Working Day following the Day of Receipt We do not need to do any of the things listed in under Condition if Condition applies Failed/incorrect payments due to unique identifier errors We do not need to do any of the things listed under Conditions or if the cause of the failed or incorrect payment is because You (or another person who is authorised to instruct Us to make payments on Your Account) gave Us the wrong Unique Identifier (please see Conditions and for more details regarding Unique Identifiers). Where the cause of the failed or incorrect payment is as set out in Condition , We will use reasonable efforts to recover any money paid out of Your Account or not paid into Your Account (as the case may be) as a result of the failed or incorrect payment and We will be entitled to charge You a fee for this recovery service. Please see Our Tariff of Charges for full details of how much this fee is Domestic and International Payments These terms and conditions (the Conditions ) set out Your rights and obligations when You request Us to make any of the following payments: (a) payments in the United Kingdom, made in Sterling through electronic channels (Faster Payments, CHAPS and Bacs); (b) payments in a country in the European Economic Area ( EEA ) made in Euros (or where a country has not adopted the Euro as its currency) using SWIFT ( EEA Payments ); (c) payments anywhere in the world outside of the EEA made in any currency ( International Payments ); and (d) payments made by a cheque drawn on Santander s accounts abroad in a currency other than Sterling (a Foreign Currency Cheque ) Our right to refuse a payment request (a) We will not complete Your payment instruction if: i) at the time We receive Your payment instruction there is insufficient available money (or, where applicable, insufficient available overdraft remaining) in the account from which You want to make the payment to cover both the payment in question and the fees that are payable to Us for carrying out the payment; ii) We believe or suspect it may place Us in breach of any legislation or law; or iii) We believe or suspect it relates to fraud or any other criminal act; or iv) You are in breach of any of these Conditions, and if We refuse to make any payment, We will (unless it would be unlawful for Us to do so) tell You no later than the end of the Working Day following the Day of Receipt of the payment instruction: (a) that We have done so; (b) the reason why We refused; and (c) how You can ask Us to rectify that mistake if You think We have based Our decision on mistaken information. Currency Receiving Your instructions and stopping a payment We will be deemed to have received Your payment request at the time that We receive a signed copy of these Conditions together with Your payment order application form (together a payment instruction ), unless: i) the payment instruction is received by Us on any day that is not a Working Day, then We will be deemed to have received it on the following Working Day; ii) in the case of CHAPS payments, We receive your payment instruction after 1pm (or 3pm by special arrangement) for fax or Online instructions, then We will be deemed to have received it on the following Working Day (Euro instructions received before 12.30pm will be sent for value same day); or iii) in the case of International Payments, We receive Your payment instruction after 2pm for fax or Online instructions, then We will be deemed to have received it on the following Working Day (Euro instructions received before 12.30pm will be sent for value same day); or iv) if Your payment instruction specifies that the payment in question is to take place on a specific day, or on the last day of a certain period, then We will be deemed to have received it on the day specified, unless that day is not a Working Day in which case the next Working Day will apply You can instruct Us to stop a payment from Your Account by contacting the Corporate & Commercial Banking Centre on A Service Fee may be payable for requesting Us to stop a payment from Your bank account; please see Our Tariff of Charges for details. After We receive Your payment instruction, We will stop the payment, provided that: i) the payment has not already been processed; ii) You give Us details of the date and amount of the payment You want Us to cancel and the name, sort code or BIC and account number or IBAN (as applicable) of the beneficiary; and iii) if it is a Future-Dated Payment instruction, You instruct Us to cancel the payment no later than the end of the Working Day before the payment is due to be made Fees and exchange rates (a) Details of the fees We charge for CHAPS, EEA Payments and International Payments are set out in Our Tariff of Charges. (b) If Your payment instruction is for an EEA Payment or an International Payment, the exchange rate We will apply is the relevant rate from Our standard exchange rates. You can find out Our latest exchange rates by contacting the Corporate Banking Centre on (c) The table below explains when We will make foreign currency payment instructions: Cut-off Time When We will debit the payment from Your Account Euros Before 12.30pm Same Working Day US Dollars Before 2pm Same Working Day Any other currency Before 2pm Two Working Days Weekends and bank holidays If a payment request is received on a weekend or bank holiday it will be held until the next Working Day as stated in Condition (b) Returned payments (a) If a payment is returned to Us, it will be credited to Your Account net of any fees charged by third party banks in returning the payment. (b) If the returned payment is a currency other than Sterling, before crediting the returned payment into Your Account, We will convert the returned payment (less any fees referred to in Condition (a)) into Sterling using Our standard exchange rate applicable for the Working Day on which We receive the returned payment. If the returned payment is received by Us after 5.00pm, Our standard exchange rate for the next Working Day will be used to make the conversion Your personal information When using established banking relationships to send Your transfer, personal information about You contained in the transaction may be provided to overseas authorities and the beneficiary bank in order to comply with applicable legal obligations and prevent crime. This may include a transfer of Your personal data outside the EEA. This information may include Your full name, address, date of birth and account number and by making Your payment instruction You consent to Us sending this personal information to such overseas authorities and the beneficiary bank.

8 Page 8 of Special conditions applicable to domestic electronic and EEA payments Information You must give Us to make domestic electronic or EEA Payments (Unique Identifier) (a) You must provide Us with all of the following details (the Unique Identifier ) to enable Us to make a domestic electronic or EEA Payment: the recipient s bank s name, address and sort code (for domestic electronic payments) or Bank Identifier Code (BIC) (for other EEA payments); (b) the recipient s name, address and account number (for domestic electronic payments) or the IBAN International Bank Account Number (for other EEA payments) of the recipient to whom the payment is to be made; and (c) Your name and account number Information We will give You after We have received Your domestic electronic or EEA Payment instruction (a) After We receive Your payment instruction, We will provide or make available to You the following information: i) confirmation of the date on which We processed Your instruction; ii) a reference enabling You to identify the payment transaction and, where appropriate, information relating to the recipient of the payment; iii) the amount of the payment transaction in Sterling; iv) the amount of any fees for the payment transaction payable by You and, where applicable, a breakdown of those fees; and v) in respect of an EEA Payment, the exchange rate used in converting the payment from Sterling to the applicable currency and the amount of the payment transaction after that currency conversion Maximum execution times for domestic electronic payments and EEA Payments (a) Where You ask Us to make a domestic electronic payment or an EEA payment in Euros before the cut-off times given in Condition , that payment will normally be credited to the bank of the person You want to pay no later than the Working Day following the Day of Receipt. (b) Where You ask Us to make an EEA Payment in a currency other than in Euros, that payment will normally reach the bank of the person You want to pay no later than the end of four Working Days from the Day of Receipt Additional Handling Fee For EEA Payments over 50,000, a special handling charge may be deducted from the payment by the beneficiary bank. Any such charges shall be borne by the beneficiary Notification of unauthorised, incorrect or failed payments If You believe that We have failed to carry out or carried out incorrectly Your domestic electronic or EEA Payment instruction, or that a domestic electronic or EEA Payment has been made on any of Your Accounts without Your authorisation, then You must notify Us as soon as possible by telephoning Us on Your remedies for unauthorised payments (a) Unless any of the circumstances in Condition (b) applies, if You notify Us that a domestic electronic payment or EEA Payment We made on any of Your Accounts has not been authorised by You, then We will promptly refund that account with: i) the amount of the unauthorised payment taken from it; and ii) with any fees and/or interest We may have charged in connection with the unauthorised payment. We will also credit Your account with lost interest that would have accrued on the amount of the unauthorised domestic electronic payment or EEA Payment. (b) We do not need to do any of the things listed in under Condition (a) if: i) You authorised the domestic electronic payment or EEA Payment involved; ii) You acted fraudulently; iii) after becoming aware of an unauthorised domestic electronic payment or EEA Payment You delayed unreasonably in notifying Us of that fact; or iv) You failed to tell Us of an unauthorised domestic electronic payment or EEA Payment within 13 months of the date on which the domestic electronic payment or EEA Payment occurred; and in each case We will have no liability to You for making the domestic electronic payment or EEA Payment in question Your remedies for incorrect or failed payments (a) Unless any of the circumstances in Condition (b) applies, if You notify Us that a payment You instructed Us to pay from any of Your Accounts has not been paid or has been paid incorrectly, then We will: i) promptly refund to Your Account with sufficient money to ensure that Your account does not suffer a loss as a result of the incorrect domestic electronic payment or EEA Payment; ii) promptly refund Your Account with any fees and/or interest We may have charged or You may have lost in connection with the failed or incorrect domestic electronic payment or EEA Payment; and iii) if You ask Us to, make immediate efforts to trace the failed or incorrect domestic electronic payment or EEA Payment and to notify You of the results of that action. (b) We do not need to do any of the things listed under Condition (a) if: i) after becoming aware that the domestic electronic payment or EEA Payment was incorrect or has not been carried out by Us, You delayed unreasonably in notifying Us of that fact; ii) You failed to tell Us the domestic electronic payment or EEA Payment was incorrect or not carried out by Us within 13 months of the date on which the domestic electronic payment or EEA Payment occurred (or, in the case of a failed domestic electronic payment or EEA Payment, ought to have occurred); or iii) We can demonstrate to You that the bank (or other financial institution) acting for the beneficiary to whom the domestic electronic payment or EEA Payment was to be paid received the correct payment in full before the end of the maximum execution time for the relevant payment in accordance with Condition ; or iv) the cause of the failed or incorrect payment is because any part of the Unique Identifier You gave Us for the domestic electronic payment or EEA Payment was wrong or incomplete (please see Condition for more details regarding the Unique Identifier); and in each case We will have no liability to You for making the domestic electronic payment or EEA Payment in question. Where the cause of the failed or incorrect payment is because any part of the Unique Identifier You gave Us for the payment was wrong or incomplete, We will use reasonable efforts to recover any money paid out of Your account as a result of the failed or incorrect payment and We will be entitled to charge You a fee for this recovery service. Please see Our Tariff of Charges for full details of how much this fee is Domestic electronic payment and EEA Payments and events beyond Our control We will not be liable for any delay or failure to provide any domestic electronic payment or EEA Payment or to comply with any of Our obligations under these Special Conditions where the delay, failure or non-compliance is due to: i) abnormal and unforeseeable circumstances beyond Our control, the consequences of which would have been unavoidable despite all efforts to the contrary; or ii) any of Our obligations under law Special conditions relating to International Payments Information You must give Us to make an International Payment (International Identifier) (a) You must provide Us with all of the following details ( International Identifier ) to enable Us to make an International Payment: i) the recipient s bank s name, address, routing code and correct Bank Identifier Code (BIC); ii) the recipient s bank account number or IBAN (International Bank Account Number); iii) the name and address of the recipient to whom the payment is to be made; and iv) Your name and account number Third party charges (a) There may be other third party banks that apply charges in effecting the International Payment which may be deducted from the amount transferred by You or from funds received by You via an International Payment. This will mean that the sum received by the beneficiary or by You may be less than the amount You have sent or were intending to receive. (b) We reserve the right to debit Your Account with these other third party bank charges Currency exchange information If Your request is for a payment in a currency other than Sterling, You will receive an advice from Us detailing the exchange rate that was used to make the payment Normal execution times (a) Payments made in US Dollars to the United States and in Euros to the EEA should normally be received by the beneficiary bank on the same day that Your Account is debited (the Day of Receipt). (b) All other currencies (including Sterling sent outside the EEA) should normally be received within five working days of Your Account being debited although this will depend on the country and the currency of the payment International Payment delays or failures (a) We shall not be liable for any loss You may incur or suffer as a result of any delay or failure in an International Payment reaching the bank (or other financial institution) account of the beneficiary of the payment, where that delay or failure is a result of (or arises in connection with): i) any part of the International Identifier You give Us under Condition being incorrect or incomplete; ii) any failure or delay on the part of the bank (or other financial institution) to credit the beneficiary s account; iii) any statutory or other legally required checks being carried out in relation to the International Payment; or iv) any event or circumstance beyond Our reasonable control.

9 Page 9 of Foreign currency cheques The following Conditions apply where You request that We issue to You a Foreign Currency Cheque: (a) (b) (c) (d) (e) (f) (g) When You request a Foreign Currency Cheque Your Account will be debited immediately We process Your instruction. The conversion will be made using Our current exchange rate on the date the cheque is drawn. Once We have issued a cheque to You, it becomes Your sole responsibility to deliver this to the beneficiary. The cheque will be payable on presentation, within a valid timescale, to the bank on which it is drawn. If the cheque is no longer required or has been lost, We will place a stop on the cheque. Once confirmation of the stop is received We will re-credit Your Account. If the refund is in a currency that is different to Your Account We will convert it. The conversion will be made using Our current exchange rate on the date that We re-credit Your Account. This may mean that Your Account will be re-credited with a different amount than was originally debited. A refund can only be made once We have received confirmation that the cheque has not been presented, or has been returned to Us (unless it has been stolen). Any charges resulting from the cancellation refund or stopping of a cheque may be debited to Your Account. Special conditions apply for stopping a cheque in some countries. For these, written confirmation from the payee, relinquishing claim will be required. The timescales for this are beyond Our control. If the cheque has been lost or stolen, We may require further supporting evidence in order to make a refund or reissue. If the cheque has not been presented for payment after six months, We reserve the right to cancel the cheque and re-credit Your Account, excluding any charges. When the refund is in a currency that is different to Your Account We will make a conversion using Our current exchange rate. This may mean that Your Account will be re-credited with a different amount than You were originally debited with Taxation For accounts opened in the UK For individual customers, interest payments on or before 5 April 2016 will be paid net of tax, unless you ve registered to receive interest gross. For interest paid on or after 6 April 2016, interest will be paid without tax deducted (gross). If the total amount of interest you receive in any tax year exceeds any Personal Savings Allowance to which you re entitled, you may have tax to pay at the applicable rate. This would need to be paid directly to HM Revenue & Customs. For more information, please visit gov.uk and search for Personal Savings Allowance. For non-individual customers, interest payments on or before 5 April 2016 will be paid gross, subject to sufficient evidence being provided to justify your eligibility for gross interest. Interest paid on or after 6 April 2016 will be paid gross For accounts opened in Jersey For corporate customers whose accounts have been opened in Jersey, interest will be paid gross. It is the account holders responsibility to ensure that they seek appropriate tax advice regarding the disclosure of any accounts to the relevant tax authorities. 3 Authorised User Conditions 3.1 Definitions In the Authorised User Conditions set out in this Condition 3, reference to: Account means the Account to which the telephone, fax or online banking services relate and/or the Account in respect of which a Card is issued; Account Holder means the Account Holder of the Account, as identified on the relevant Account s application form; Authorised Person means any person, including You, to whom a Card is issued, or to whom telephone, fax or online banking services are made available at Your request; Card means any card issued by Us to the Account Holder or to an Authorised Person at the request of the Account Holder to enable that Authorised Person to operate the Account and/or to have access to information related to the Account. Cards are not available on all accounts. We will agree with You, prior to opening Your Account, if this service is to be provided; Card Function means any use of the Card other than for a Card Transaction; Card Transaction means any payment, transfer or cash withdrawal made by using the Card; Personal Security Details means any registration numbers, codes or other information (including passcodes, PINs and User IDs) that We give You, or ask You to choose, in order to use a Card or telephone, fax or online banking services securely or for the protection of Your privacy, and/or making payments using card operated machines; You means any Authorised Person and the Account Holder and Your shall be construed accordingly. 3.2 Remote access to Your Account General You may be provided with, or asked to choose, various Personal Security Details to enable You to use Cards issued on Your Account and to operate Your Account using online banking, telephone and any other channels which may be available for Your Account from time to time Whenever You use online banking, telephone or other remote access channels to access Your Account, the use of Your Personal Security Details authorises Us to provide the service You requested and We will treat Your use of your Personal Security Details as Your consent to conduct any payment instructions You give using online banking, telephone or other remote access channel For security reasons, it is a condition of Your Account, that We are satisfied of Your identity (or the identity of any person requesting a transaction on the Account Holder s behalf). Accordingly, We will be entitled not to act on Your instructions if We are in doubt as to Your identity or the identity of any person requesting a transaction on the Account We may issue Personal Security Details to every person nominated by the Account Holder to be an Authorised Person on the Account. We will treat each nomination of an Authorised Person by (or on behalf) the Account Holder, as the Account Holder s authorisation and consent to Us to conduct payment transaction instructions on the Account from such Authorised Person. As long as an Authorised Person remains nominated by the Account Holder, We may change or replace Personal Security Details where appropriate. 3.3 Withdrawal of Your access to the service We may withdraw Your Card, PIN, chequebook, or any or all of Your Personal Security Details if We believe that it is necessary for security reasons; or to prevent unauthorised or fraudulent use of: remote access services; any of the accounts which You operate; or any of the related services which You can access using online banking, telephone banking or other remote access channels. We may also withdraw Your Card, PIN chequebook, or any or all of Your Personal Security Details where We consider that there is a risk the Account Holder will not be able to repay any money it owes Us on or in connection with the Account. We may do this, for example, if there have been too many unsuccessful attempts to access online banking, telephone banking or any other remote access channel using incorrect Personal Security Details If We withdraw Your PIN or any of Your Personal Security Details: i) We will tell You of Our intention to do so and Our reasons why beforehand, unless We are unable to tell You beforehand, in which case, We will tell You immediately after We do so; ii) whether We tell before or after, We will inform You of the withdrawal using any of the communication methods listed at Condition 2.7.1; iii) We do not have to tell You that We are withdrawing Your PIN or Personal Security Details, if doing so would compromise Our security measures or would otherwise be unlawful; and iv) You will need to apply for a new PIN or Personal Security Details by speaking to Us at one of Our branches or by telephone and after You have applied, We will reactivate and/or replace Your withdrawn PIN or Personal Security Details as soon as possible, provided that the reason We gave for its withdrawal no longer exists. 3.4 Online banking service For full details of Our online banking service, including Our User Guides, please visit Your local branch or call Our Corporate & Commercial Banking Centre on You will need to use Your Personal Security Details whenever You use online banking. The Account Holder s liability is explained in Conditions 3.17 below if an Authorised Person is not the person who made a transaction on the Account. 3.5 Ending online banking If You do not use online banking on Your registered Account for a period of 12 months We will treat this as Your indication that You no longer require the service and may remove Your Account from online banking without giving You notice. 3.6 Issue and use of Cards If We issue You with a Card We will give You a Personal Identification Number (PIN) to use with Your Card. This can be used as a means of identifying Yourself, for example, when You buy goods or services with Your Card. We may also ask You to choose Personal Security Details We may issue a Card to every person nominated by the Account Holder to be an Authorised Person on the Account. As long as an Authorised Person remains nominated by the Account Holder, We may issue renewal and replacement Cards where appropriate You must ensure that the Cards, telephone, fax or online banking services are not used in any way that is unlawful including, where applicable, the provisions of section 330 of the Companies Act 1985 (Loans to Directors) Use of a Card includes use of the Card number and other Card details, for example to carry out a Card Transaction over the telephone.

10 Page 10 of We are not liable if: i) a Card is not accepted to carry out a Card Transaction or Card Function; ii) any authorisation is declined for a Card Transaction unless such declination occurs as a direct result of a mistake by Us; or iii) any Personal Security Details are not accepted to carry out any telephone, fax or internet transaction or function, unless such rejection occurs as a direct result of a mistake by Us If You have been provided with a chequebook or Card and You tell Us this has been lost or stolen, or that someone else knows Your PIN or other Personal Security Details, We will take immediate steps to try to prevent these from being used. You must tell Us as soon as possible by telephoning Our Corporate & Commercial Banking Centre on or Our Card Services on We have the right not to refund any unauthorised transaction on Your Account if (You delay unreasonably) in notifying Us that the transaction was unauthorised or, in any event, You do not notify Us of the unauthorised transaction in question within 13 months of the date on which it occurs You must not use Your Card to guarantee a cheque drawn on Your Account You must not use Your Card to obtain cashback from a retailer. 3.7 Ensuring Your security and privacy when operating Your Account by telephone, fax or internet We take great care, by following regulatory requirements and good industry practice on system security, to ensure that only You can carry out transactions on Your Account when You operate it by Card, telephone, fax or online banking The security procedures may limit the amount that You may withdraw, pay or transfer from the Account and may require withdrawals to be made by transfer to one or more previously agreed Accounts We will give You at least two months notice of any change to the security procedures or the limit referred to in Condition or immediately if We consider this necessary to prevent security being compromised The care of Your chequebooks, Cards and Personal Security Details is essential to help prevent fraud and protect Your Account and to ensure this You must follow the safeguards set out in Condition 3.9 to 3.14 (inclusive). 3.8 Credit reference agencies If the Account Holder has fallen behind with payments and the amount owed is not disputed, and proposals We are satisfied with are not in place following Our formal demand We may provide information to credit reference agencies about the debt You have with Us If We decide to provide the Account Holder details to credit reference agencies, We will give You at least 28 days prior notice. When giving the Account Holder notice, We will confirm what information We plan to provide about the debts You owe Us, the role of credit reference agencies and the effect the information We provide may have on the Account Holder s ability to obtain credit in the future We may give credit reference agencies other information about the day-to-day running of Your Account if the Account Holder has given Us permission to do so. 3.9 Safeguards for Your Personal Security Details Always take reasonable steps to keep Your Personal Security Details secret. Never write down or record Your Personal Security Details. You must always learn Your PIN and Personal Security Details as soon as You receive them. If You change Your PIN or Personal Security Details, You should choose Your new PIN carefully IT IS ALWAYS SAFEST TO CHANGE YOUR PINS OR PERSONAL SECURITY DETAILS FOR SOMETHING YOU CAN MEMORISE Never disclose or allow anyone else to use Your Personal Security Details including Account details (not even another Account Holder or Authorised Person) Always try to remember Your Personal Security Details and destroy the notice as soon as You receive it Act immediately on any further instructions We give You to ensure that You can operate Your Account and related services securely and privately. Any instructions We give You will reflect good security practice, taking account of developments in e-commerce Neither We, nor the Police, will ever contact You to ask You to reveal Your Card PIN or Personal Security Details. Whenever You access Our online banking service never access Our website from a link in an and enter Your personal details. Always ensure You access the online banking service by typing Our address in the web browser Safeguards for Your Cards and PINs Sign any Card in permanent ink as soon as You receive it Destroy any notification of Your PIN as soon as You receive it Always take reasonable steps to keep Your Cards safe Do not keep Your chequebooks and Cards together Do not allow anyone else to use Your Card Never write down or record Your PIN on Your Card or on anything kept with or near it Never disclose Your PIN to anyone else, not even a member of Santander staff. PLEASE REMEMBER: ANYONE IN POSSESSION OF YOUR CARD WHO KNOWS THE PIN CAN GAIN ACCESS TO YOUR ACCOUNT AND ANY LINKED ACCOUNT We will never ask You to disclose Your PIN. If You are in any doubt of the authenticity of a caller, or their manners make You suspicious, take their details and call the Corporate & Commercial Banking Centre on If You find that Your Card has been lost, stolen or misused, or You think it may be misused, or if You believe that Your PIN or Personal Security Details associated with Your Card has become known to another person, then You must notify Us as soon as possible either by telephoning the Corporate & Commercial Banking Centre on , any branch or by telephoning Our Card Services (24 hour service) on: or, if You call from overseas, (+44) Or by post to: The Manager, Card Services Santander House, 201 Grafton Gate East, Milton Keynes MK9 1AN We have the right not to refund any unauthorised transaction on Your Account if You delay unreasonably in notifying Us that the transaction was unauthorised or in any event fail to notify Us of the unauthorised transaction within 13 months of the date of it occurring Once notified, We will take immediate steps to prevent Your Card, PIN and/or Personal Security Details from being used to access Your Account. We will accept written notification of the loss or theft of Your Card from any recognised card registration bureau acting for You, from VISA and from any VISA Member You can change Your PIN at any Santander cash machine and You must do this if You know or think that anyone else knows Your PIN You must always keep Your Card receipts safe and dispose of them carefully Safeguards for instructions by fax You must keep Your copy of the Personal Security Details You have chosen in a secure place with access to it restricted to You and Authorised Persons We will not be liable for failing to act on any faxed instruction which We do not receive or which We cannot read or understand We may make further checks where We consider it appropriate to do so, for example because of the amount involved. This may include telephoning the sender of the fax to confirm its authenticity If You know or believe that someone else knows any Personal Security Details which may compromise these security procedures, then You must notify Us as soon as possible by telephone to Santander Corporate & Commercial Banking Centre on We will not act on any further instructions received by You until the security of the procedures has been satisfactorily re-established Safeguards for instructions by telephone banking Only enter Your Personal Security Details when You are requested to do so NEVER GIVE YOUR PERSONAL SECURITY DETAILS TO ANYONE OUTSIDE SANTANDER CORPORATE & COMMERCIAL NEVER GIVE YOUR PERSONAL SECURITY DETAILS IN FULL TO ANYONE IN SANTANDER CORPORATE & COMMERCIAL. YOU MAY BE ASKED TO GIVE SOME INDIVIDUAL NUMBERS OR LETTERS FROM YOUR PERSONAL SECURITY DETAILS WHEN YOU SPEAK TO SOMEONE IN PERSON BUT THEY WILL NEVER ASK YOU TO GIVE ALL OF YOUR PERSONAL SECURITY DETAILS Change Your Personal Security Details immediately if You believe that it has become known to another person by telephoning Us on Safeguards for instructions by e-banking Only enter Your Personal Security Details where You are requested to do so by Our online service. NEVER SEND THEM FROM YOUR PC IN ANY OTHER CIRCUMSTANCES NEVER GIVE YOUR PERSONAL SECURITY DETAILS TO ANYONE OUTSIDE SANTANDER CORPORATE & COMMERCIAL NEVER GIVE YOUR PERSONAL SECURITY DETAILS IN FULL TO ANYONE IN SANTANDER CORPORATE & COMMERCIAL. YOU MAY BE ASKED TO GIVE SOME INDIVIDUAL NUMBERS OR LETTERS FROM YOUR PERSONAL SECURITY DETAILS WHEN YOU SPEAK TO SOMEONE IN PERSON BUT THEY WILL NEVER ASK YOU TO GIVE ALL OF YOUR PERSONAL SECURITY DETAILS Change Your Personal Security Details immediately, using online banking, if You know or believe that any of them have become known to another person. If You are unable to do this, You must notify Us as soon as possible by telephoning

11 Page 11 of Safeguards that apply to information about Your Account You must keep Your Card receipts and other information about Your Account containing business and personal details (e.g. statements) safe and get rid of them carefully You must take care when storing or getting rid of information about Your Accounts. You should take simple steps such as shredding printed material Terminating or suspending use of a Card, telephone banking, fax or e-banking services We may withdraw Your Personal Security Details and PIN if We believe that this is necessary for security reasons, to prevent unauthorised or fraudulent use of a Card or Your Account for example where there have been too many unsuccessful attempts to use it to gain access to Your Account or related services. If We do this, the provisions of Condition shall apply We may terminate or suspend Your right to use a Card or Your Personal Security Details at any time if We believe that it is necessary: (a) for security reasons; (b) to prevent suspected unauthorised or fraudulent use of the Card or Your Account; or (c) where We consider that there is a risk that the Account Holder will not be able to repay any money it owes Us on the Account; and where We intend to terminate or suspend Your right to use a Card or any of Your Personal Security Details the provisions of Condition shall apply. Termination or suspension pursuant to this Condition may be complete or in respect of specified transactions or functions only. Cards remain Our property and We may require You to return a Card to Us and may ask anyone acting for Us to do this During any period of suspension or termination of use of a Card, PIN or Personal Security Details, the provisions of all of these Conditions will continue to apply to: i) any use made by any Authorised Person of any Card on the Account; ii) any of the telephone banking, fax banking and/or online banking services used in relation to the Account; and iii) any amount which the Account Holder owes on the Account, including as a result of any use pursuant to i) and/or ii) above Your liability for misuse of Your Card, chequebook, PIN or Personal Security Details You are not liable for any unauthorised use of a Card, chequebook, PIN, any of Your Personal Security Details in any of the following cases: i) such use occurs before You receive it; ii) such use occurs after You have notified Us under Condition that it has been lost, stolen or used without authorisation; iii) if the unauthorised use of it relates to the purchase of goods or services by way of a distance contract (does not apply to chequebooks); or For the purpose of this Condition distance contract means any contract entered into by You (or an Authorised Person) acting as a consumer online or by post (including mail order), , fax, telephone or tele-shopping, unless the purchase relates to land or financial services, or is concluded by vending machine, a public pay phone or an auction If: i) Your Card, PIN, or any of Your Personal Security Details are used without Your authority; or ii) Your Account suffers any losses caused by unauthorised use of the online banking, telephone banking, fax banking or other related services, in either case, in circumstances other than as set out in Condition , then We may debit up to 50 to Your Account, unless any of the circumstances in Condition apply in which case You will be liable for the full value of the transaction The Account Holder will be liable for all transactions or payments requested from its Account and/or any charges or interest incurred on the Account as a result of any of those transactions or payments or payment requests in the following cases: i) an Authorised Person authorised the transaction, payment, or the access to or use of the services involved; ii) an Authorised Person deliberately failed to follow any of the safeguards in the Authorised User Conditions or the Authorised User showed serious disregard in taking reasonable care to follow any of them; iii) an Authorised Person acted fraudulently; iv) after becoming aware, the Account Holder (delayed unreasonably) in notifying Us that the transaction was unauthorised, incorrect or had not been carried out by Us; or v) after becoming aware, the Account Holder failed to tell Us the transaction was unauthorised, incorrect or not carried out by Us within 13 months of the date on which the transaction occurred (or in the case of a failed transaction ought to have occurred) In each of the cases listed above, We will have to show that the Authorised Person acted fraudulently or without reasonable care or that the Account Holder failed to notify Us as required. If the law, or any Code to which We subscribe, limits Your liability, We will not debit Your Account with more than that limit If You dispute that You have carried out a transaction on Your Account using Your Card, chequebook, telephone or online or that You have used them to access a related service, We will expect You to co-operate with Us and the police in any investigations. We may give the police any information We consider relevant Payee initiated refunds Unless Condition or applies, You may request Us to refund a debit card payment if You satisfy all of the following conditions below: i) at the time You authorised the payment, the person You agreed to pay did not tell You the exact amount of the payment in question; ii) the amount of the payment in question was higher than what You reasonably expected to pay; iii) We agree that the amount of the payment was more than You reasonably expected, taking into account Your previous spending patterns, any relevant Conditions in this Contract (including any spending limits on Your Account) and any other relevant circumstances, and We may ask You to provide such information as is reasonably necessary for Us to assess this; and iv) You ask Us to make the refund within eight weeks of the date the payment is taken from Your Account If You make a request for a refund under Condition then We will, within 10 working days of the date We receive that request (or, if We ask for more information under Condition iii), within 10 working days of the date We receive that information) either: i) refund the payment in full; or ii) tell You that We do not agree to the refund, the reason(s) why and to whom You can complain if You do not accept Our refusal You are not entitled to a refund under Condition where: i) You (or someone authorised by You to do so on Your behalf) has given Us consent directly to make the payment; and ii) if applicable, We (or the person You agreed to pay) have given You information on the payment in question within four weeks of the due date of that payment You are not entitled to a refund under Condition if the reason that the payment in question was higher than what You reasonably expected to pay is due to a change in any currency exchange rate specified in Our Tariff of Charges. 4 Partnership Accounts All partners will be liable (individually and together) for any money due to Us Each Card, PIN and Personal Security Details are personal to the individual partner. That partner must not let the other partner(s) use them. We will send one statement unless You tell Us in writing that You require more than one partner to receive a copy of each statement You will notify Us immediately if there is any change in the constitution of the partnership Notice to close the Account under Condition 6 can be given by any partner or by the executors, personal representatives or trustees of a deceased or outgoing partner If a partner ceases to be a member of the partnership, including as a result of death, We will treat the other partners as having full power to carry on the partnership business unless We receive written notice to the contrary. Notice can be given by any partner or by the executors, personal representatives or trustees of the outgoing or deceased partner If there is a dispute between the members of a partnership, the Account shall continue to operate in accordance with the operating instructions provided to Us, until such time as We are notified differently. 5 Varying these Conditions 5.1 The circumstances in which We can vary these Conditions We may change these conditions (which include adding to or removing these conditions) by notifying You of the change: i) to conform with or anticipate any changes in the law, Codes of Practice or recommendations of the Financial Services Authority or any other appropriate regulatory authority; ii) to provide for the introduction of new or improved systems, methods of operation, services or facilities; iii) to take account of a ruling by a Court, Ombudsman, Regulator or similar body; iv) to reflect general banking practice; v) to make them clearer or more favourable to You; vi) to ensure that Our business is run prudently; vii) to rectify any mistake that might be discovered in due course; or viii) for any other valid reason If We change the Conditions, We will give You: (a) at least 60 days personal notice of any change to a Condition that relates to any withdrawal or payment service that We provide on Your Account; or

12 Page 12 of 16 (b) at least 30 days personal notice of a change to any other Condition that is to Your disadvantage. Otherwise We will give You notice within 30 days of making that change either by providing written notice or by displaying notice in the press in Our branches and on Our website Condition does not apply to a change to any interest rate or exchange rate applicable to Your Account. Such changes to interest rates or exchange rates are covered by Condition and Condition If You are not happy with any of the changes, deletions or additions to these Conditions You are free to close Your Account immediately at any time during the notice period that We give You for the change, deletion or addition, without having to pay any extra charges or without losing any interest that has accrued on Your Account for doing this. If You do not notify Us that You are not happy with any of the changes, deletions or additions before the end of the relevant notice period, You will be treated as accepting the changes, deletions and/or additions. 6 Closing Your Account 6.1 You can close Your Account at any time by giving Us notice We may close Your Account at any time. If We decide to do this, We will give You at least two months notice, except where You are in breach of any of these Conditions and We decide to close Your Account as a result It is a condition of Your Account that You do not act: i) abusively or violently towards Our staff; ii) dishonestly in Your dealings with Us; and if You do act abusively, violently or dishonestly, We will treat Your behaviour as a breach of these Conditions and We may close Your Account When Your Account is closed, these conditions will continue to apply to Your Account until any cheques drawn on it and other amounts You owe on it have been paid, and all Cards and chequebooks have been returned to Us You do not have to give Us prior notice that You want to switch or close Your Account but We will not complete the switch or closure until any cheques drawn on Your Account and other amounts You owe on it have been paid, and all cards and chequebooks have been returned to Us We will not charge You and You will not lose any interest or other sums already accrued and owed to You on Your Account if You close Your Account after 12 months from the date on which You opened it. 7 General 7.1 Any notice under these conditions must, unless otherwise specified, be given in writing by You to Us, at Our Corporate & Commercial Banking Centre, 301 St Vincent Street, Glasgow G2 5NT; or in relation to Your cards, to the Manager, Card Services, Santander House, 201 Grafton Gate East, Milton Keynes MK9 1AN, and by personal notice from Us to You. 7.2 Inability to provide services If We are unable to provide services generally or any particular services to You because of any causes beyond Our control (including, but not limited to, strikes, industrial action, postal delays or the failure of equipment or power supplies), We will not be liable to You for any loss which You may suffer. 7.3 Aggregation services If You use an account aggregation service (which allows You to have details of some or all of the online accounts You hold with financial institutions, and other information, presented on one web page) You may be liable for any fraud or mistakes that happen on Your Accounts as a result. 7.4 Fraud Our Fraud detection systems highlight unusual spending patterns. We may call You if unusual transactions appear on Your Account, these calls may include computergenerated speech. If You do not want Us to call You this way, please contact Us on Complaints We aim to provide an efficient service of the highest quality. Occasionally however, You may feel that Our standards of service fall below that which You would expect. In such circumstances, We have a procedure designed to deal with any difficulties quickly and effectively. If You have a complaint about any of Our products or services, please contact Your Relationship Manager, the office that manages Your Account or visit for a full list of contact details or to download a copy of our How to Complain leaflet. If after You have given Us the chance to put things right You remain unhappy You can contact the Financial Ombudsman Service. Their contact details and details of how to complain to the Financial Ombudsman Service are available at: Some business activities are not covered by the Financial Ombudsman Service We can let You know whether You re covered by this scheme. 7.6 Compensation We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors, including most individuals and businesses (including medium and large sized businesses and Local Authorities with an annual budget of less than 500k (approximately 360k)), are covered by the scheme. In respect of deposits, an eligible depositor is entitled to claim up to the current FSCS limit. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be the current FSCS limit each. The current FSCS limit relates to the combined amount in all the eligible depositor s accounts with the bank, including their share of any joint account, and not to each separate account. Business and Corporate accounts are treated as separate entities so are entitled to claim up to the current FSCS limit. Sole Traders do not have a separate legal status, so their Sole Trader business balances will be added to their personal balances and the total claim may not exceed the current FSCS limit. For further information about the compensation provided by the FSCS (including the amounts covered and eligibility to claim) please contact ask at your local branch, refer to the FSCS website www. FSCS.org.uk or call the FSCS on or Please note only compensation related queries should be directed to the FSCS. Santander UK plc is an authorised deposit taker and accepts deposits under this name and the cahoot and Santander Corporate & Commercial Bank trading names. Santander UK also trades under the name of Santander Global Corporate Banking and you will also be entitled to claim, separately, up to the current FSCS limit if you have monies deposited with them Jersey: In Jersey, We are covered by the Bank Depositors Compensation Scheme (DCS), which is operated by the Jersey Bank Depositors Compensation Board. The DCS covers eligible depositors (as such term is defined in the Banking Business (Depositors Compensation) (Jersey) Regulations 2009 (DCS Regulations)) whether or not they are resident in Jersey. However, it does not extend to corporations, SMEs, partnerships or trusts. The DCS provides protection of up to 50,000 per person, per Jersey bank, for local and international depositors, in line with international standards. However, the maximum amount payable under the DCS may be reduced if the eligible depositor receives payments in respect of those eligible deposits, including from another deposit compensation scheme or from an insurance policy. The compensation limit of up to 50,000 applies to each depositor for the total of their deposits with a Jersey bank, regardless of how many accounts they hold or whether they are a single or joint Account holder. Therefore, for a joint Account in the name of two Account holders, the limit would be up to 100,000. The DCS would assume that the money in a joint Account was split equally between the named Account holders, unless evidence showed otherwise. For additional information on the DCS and the DCS Regulations, please visit the website of the States of Jersey at Please note that due to the schemes eligibility criteria not all Santander UK Business and Corporate customers will be covered. 7.7 Dormant Accounts We will participate in the Unclaimed Assets Scheme, set up by the Government, under the Dormant Bank and Building Society Accounts Act If You have not used Your account for at least 15 years the balance will be transferred to a fund to be set up by the Government (reclaim fund). This fund has not yet been set up, but once it has We will start making transfers. You will always retain the right to reclaim Your money. If You would like to track down a lost or dormant account please go to to either complete an online request or obtain a dormant account form. 7.8 Governing law and jurisdiction These conditions shall be governed by and construed in accordance with English law Each party irrevocably agrees to submit to the non-exclusive jurisdiction of the courts of England. 7.9 Legal Information Santander UK plc is registered and authorised by the Financial Services Authority (registration number ) to accept deposits and to make payment services in relation to Your account except for Consumer Credit products for which Santander UK plc is licensed and regulated by the Office of Fair Trading. Santander UK plc s registered office 2 Triton Square, Regent s Place, London NW1 3AN Eligibility You may open a deposit account if You are resident in the United Kingdom and are over 18 years of age. You can be a new or existing Santander Corporate & Commercial customer Joint accounts Two or more of You (up to a maximum of four) may hold a deposit account in joint names. We will accept instructions that We require in writing from any one person registered to operate the account Opening accounts on behalf of clients In Opening an Account on behalf of a client We shall rely on any due diligence measures carried out by You on any beneficial owners/clients associated with Your Account(s). You confirm that the due diligence measures You have carried out meet the requirements set out in the latest Money Laundering Regulations. You agree to provide any information on any beneficial owners/clients that You have obtained, when applying the due diligence measures, to Us on demand, up to a period of six years following closure of the account.

13 Page 13 of Your Money Any money held for you in an account with Santander UK plc will be held by in its capacity as a bank and not as a trustee. In accordance with FSA requirements we are obliged to notify you that the client money rules do not apply to a Banking Consolidation Directive (BCD) credit institution in relation to deposits within the meaning of the BCD held by that institution. As a result, the money will not be held in accordance with the client money rules of FSA. 8 Time Deposits 8.1 Term A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. 8.2 Withdrawals/Closure No withdrawals or closure are allowed during the term of the Time Deposit. 8.3 Deposits You must use the following Santander account details when placing funds in to Your Time Deposit Account Sort code: Account Number: You must also quote Your company name as a reference when transferring funds in to this account. Following receipt of funds We will confirm the specific terms of Your deposit in writing. i) Unless otherwise stated the minimum amount You may place in a Time Deposit is 50,000. ii) Certain fixed terms may have a maximum deposit amount you can place in your account. iii) You must arrange for Your deposit to be sent by electronic transfer (CHAPS or Faster Payment) from Your bank account, to arrive no later than 4.00pm on the day the term is to start. If your funds are received by us after 4.00pm, we shall be deemed to have received them, and shall credit them to your account on the following working day. You may be charged for CHAPS payments. iv) You may not add additional money to a Time Deposit during the period of the deposit. v) All deposits must be in Sterling. 8.4 Interest i) Interest rates are fixed and will be agreed when the deposit is placed. ii) Interest will be calculated on a daily basis until the day before maturity. ii) All interest is paid on the day of maturity. 8.5 Maturity i) If We have received repayment instructions from You, Your Deposit will be sent by CHAPS or Faster Payment to a bank account in Your name. This will normally be the account from which the Deposit originated. We will not send Your Deposit to an account in someone else s name. ii) If We have not received instructions from You by 10am on the day of maturity, We will redeposit Your money in a new Time Deposit. The new Time Deposit will be for a term, at Our discretion, of not less than 28 days and not more than 35 days, and at the interest rate prevailing on that day. iii) You may not transfer Your right to the repayment of Your Time Deposit to anyone else. 8.6 Third parties Our relationship is with You and We will not recognise the interest or claim of any other person unless We are required to do so by law. 8.7 Death In the event of Your death, the Time Deposit will continue until maturity and will be re-deposited into a new Time Deposit until Your personal representatives (after providing Us with evidence of their authority) request repayment. Repayment in these circumstances will only be permitted at maturity. 8.8 Your Account is not transferable You cannot transfer Your rights in Your Time Deposit to someone else. For example, this means that You cannot use the funds on Your Time Deposit as security for money You borrow from someone else. 9 Breakable Time Deposits (no notice) opened before 10 May 2012 All conditions detailed in Condition 8 of these Terms and Conditions which are applicable to Time Deposits will apply to the Breakable Time Deposits with the exception of the following conditions which apply to the Breakable Time Deposit (no notice) only. 9.1 Term i) A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. ii) You can request the Time Deposit to be broken, the funds returned to You and the account closed before the end of the term. In this instance no notice to break the Time Deposit is required and there will be no penalty for breaking the Time Deposit early. Where You require the Time Deposit to be broken please contact Your Relationship Director. 9.2 Withdrawals/Closure i) Withdrawals are not permitted during the term and early account closures are permitted without notice if requested before the end of the term in accordance with Condition 9.1 ii) of these Terms and Conditions. ii) Requests for early account closures must be received by Us on a Working Day no later than 12pm. Should We receive an early closure request from You after 12pm, the account will be closed on the next Working Day following the receipt of such a request. 9.3 Deposits i) The maximum amount you may place in a Breakable Time Deposit account is 10 million. ii) A maximum of one Breakable Time Deposit account is permitted per business entity. 10 Breakable Time Deposit (95 days notice) opened before 10 May 2012 All conditions detailed in Condition 8 of these Terms and Conditions which are applicable to Time Deposits will apply to the Breakable Time Deposits with the exception of the following conditions, which apply to the Breakable Time Deposit (95 days notice) only Term i) A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. ii)you can request the Time Deposit to be broken, the funds returned to You and the account closed before the end of the term. In this instance, 95 days notice to break the Time Deposit is required and there will be no penalty for breaking the Time Deposit early. Where You require the Time Deposit to be broken please contact Your Relationship Director Withdrawals/Closure i) Withdrawals are not permitted during the term and early account closures are permitted when 95 days notice has been provided, if requested before the end of the term in accordance with Condition 10.1 ii) of these Terms and Conditions. ii) Notice requests for account closures must be received by Us on a Working Day no later than 12pm. Should We receive an early closure notice request from You after 12pm, the notice period shall begin on the next Working Day following the receipt of such a request Deposits i) The maximum amount you may place in a Breakable Time Deposit account is 10 million. ii) A maximum of one Breakable Time Deposit account is permitted per business entity. 11 Breakable Time Deposit (no notice) opened after 10 May 2012 All conditions detailed in Condition 8 of these Terms and Conditions which are applicable to Time Deposits will apply to the Breakable Time Deposits with the exception of the following conditions which apply to the Breakable Time Deposit (no notice) only Term i) A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. ii) You can request the Time Deposit to be broken, the funds returned to you and the account closed before the end of the term. In this instance no notice to break the Time Deposit is required but a lower rate (Broken Time Deposit Rate) will be applied to the full term of your time deposit when you break your Time Deposit. iii) The interest rates that will be applied to the product when you break the time deposit early will be detailed in the product factsheet you were given at account opening and at the point where you notify us of your intention to break the time deposit before the end of the term. Where you require the Time Deposit to be broken please contact your Relationship Director Withdrawals/Closure i) Withdrawals are not permitted during the term and early account closures are permitted without notice if requested before the end of the term in accordance with Condition 11.1 ii) of these Terms and Conditions. ii) Requests for early account closures must be received by us on a Working Day no later than 12pm. Should We receive an early closure request from You after 12pm, the account will be closed on the next Working Day following the receipt of such a request Deposits i) The maximum amount you may place in a Breakable Time Deposit account is 10 million. ii) A maximum of one Breakable Time Deposit account is permitted per business entity. 12 Breakable Time Deposit (95 days notice) opened after 10 May 2012 All conditions detailed in Condition 8 of these Terms and Conditions which are applicable to Time Deposits will apply to the Breakable Time Deposits with the exception of the following conditions, which apply to the Breakable Time Deposit (95 days notice) only.

14 Page 14 of Term i) A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. ii) You can request the Time Deposit to be broken, the funds returned to You and the account closed before the end of the term. In this instance, 95 days notice to break the Time Deposit is required. At the point you give us notice of your intention to break, a lower interest rate will apply to the Time Deposit from that date to the date of repayment of the Time Deposit (Broken Time Deposit rate). Also at that point the interest you have earned at the higher rate (Unbroken Time Deposit rate) will be paid away to your nominated account. Your initial deposit and any remaining interest will be paid to you once your notice period has been served. iii) The interest rates that will be applied to the product when you break the time deposit early will be detailed in the product factsheet you were given at account opening and at the point where you notify us of your intention to break the time deposit before the end of the term. Where you require the Time Deposit to be broken please contact your Relationship Director Withdrawals/Closure i) Withdrawals are not permitted during the term and early account closures are permitted when 95 days notice has been provided, if requested before the end of the term in accordance with Condition 12.1 ii) of these Terms and Conditions. ii) Notice requests for account closures must be received by Us on a Working Day no later than 12pm. Should We receive an early closure notice request from You after 12pm, the notice period shall begin on the next Working Day following the receipt of such a request Deposits i) The maximum amount you may place in a Breakable Time Deposit account is 10 million. ii) A maximum of one Breakable Time Deposit account is permitted per business entity. 13 Breakable Time Deposit (180 days notice) opened after 10 May 2012 All conditions detailed in Condition 8 of these Terms and Conditions which are applicable to Time Deposits will apply to the Breakable Time Deposits with the exception of the following conditions, which apply to the Breakable Time Deposit (180 days notice) only Term i) A Time Deposit is a fixed term investment and the term must be agreed when placing the Time Deposit. ii) You can request the Time Deposit to be broken, the funds returned to You and the account closed before the end of the term. In this instance, 180 days notice to break the Time Deposit is required. At the point you give us notice of your intention to break, a lower interest rate will apply to the Time Deposit from that date to the date of repayment of the Time Deposit (Broken Time Deposit rate). Also at that point the interest you have earned at the higher rate (Unbroken Time Deposit rate) will be paid away to your nominated account. Your initial deposit and any remaining interest will be paid to you once your notice period has been served. iii) The interest rates that will be applied to the product when you break the time deposit early will be detailed in the product factsheet you were given at account opening and at the point where you notify us of your intention to break the time deposit before the end of the term. Where you require the Time Deposit to be broken please contact your Relationship Director Withdrawals/Closure i) Withdrawals are not permitted during the term and early account closures are permitted when 180 days notice has been provided, if requested before the end of the term in accordance with Condition 13.1 ii) of these Terms and Conditions. ii) Notice requests for account closures must be received by Us on a Working Day no later than 12pm. Should We receive an early closure notice request from You after 12pm, the notice period shall begin on the next Working Day following the receipt of such a request Deposits i) The maximum amount you may place in a Breakable Time Deposit account is 10 million. ii) A maximum of one Breakable Time Deposit account is permitted per business entity. 14 Corporate Bonus Account 14.1 Deposits The minimum amount You must place in a Corporate Bonus Account is 50, Payments from Your Account The Corporate Bonus Account is an instant access account. In the event that no withdrawals are made in a calendar month an additional rate of credit interest may be paid to Your account Interest i) Interest on Your account will be determined by the withdrawals You make in any calendar month. If You do not make any withdrawals in a calendar month then an additional rate of interest will be paid to Your account. ii) Interest on Your Corporate Bonus Account, including bonus interest when no withdrawals are made, will be calculated daily and paid monthly in arrears. iii) Interest on Your account is variable. 15 Corporate Notice Accounts 15.1 Deposits i) The minimum amount You must place in a Corporate Notice Account is 1,000,000. This must be received by Us in a single transaction. ii) The balance of Your Corporate Notice Account may at no time fall below 1,000,000. iii) All deposits must be in Sterling Payments from Your Account i) Instant access to Your funds is not permitted on the Corporate Notice Accounts. ii) In the event a withdrawal is required, You must provide the required notice period as detailed at the point of Account opening. The notice period will depend on the Account opened. iii) Withdrawal requests must be made via Your Relationship Director. iv) Withdrawal requests must be received by Us on a Working Day no later than 12pm. The notice period will begin on the day of the withdrawal request. Should We receive a withdrawal request from You after 12pm the notice period shall begin on the next Working Day following the receipt of such withdrawal request Interest i) Interest is calculated daily and applied monthly in arrears. ii) Interest is paid on all credit balances including those where a withdrawal request has been provided Release of funds i) If the withdrawal request notice period expires on a Saturday, Sunday or English public holiday then funds will be released on the next Working Day Third Parties i) Our relationship is with You and We will not recognise the interest or claim of any other person unless We are required to do so by law Your Account is not transferable i) You cannot transfer Your rights in Your Corporate Notice Account to someone else. For example, this means You cannot use the funds on Your Corporate Notice Account as security for money to borrow for someone else Month Business Bond Account These Conditions set out the contract between You and Us. They explain Our obligations to You and Your obligations to Us. They apply to the Santander 12 Month Business Bond Account. These conditions are in addition to Our Corporate Deposits Terms and Conditions and any other conditions that are implied or included in the contract between Us by law, even if they do not appear in these Conditions. These Conditions may be varied by Us. See Condition 16.9 for details. If there are any conflicts between the Corporate Deposits Terms and Conditions and the 12 Month Business Bond Account specific Terms and Conditions these specific Terms and Conditions will take precedence Deposits (a) The minimum amount You may place in a 12 Month Business Bond Account is 5,000. (b) To fund Your 12 Month Business Bond Account You must arrange for Your deposit to be sent from one of Your business accounts that sits outside the Santander Group. The funds must not be from a personal account. (c) Deposits into your 12 Month Business Bond Account can be made by CHAPS or Faster Payment. You may be charged for CHAPS payments. (d) If your funds are received by us after 4pm, we shall be deemed to have received them, and shall credit them to your account, on the following working day. (e) Once You have made Your initial deposit You cannot add additional money to Your 12 Month Business Bond Account. (f) All deposits must be in Sterling. (g) For maturing funds, transfers will be managed internally once You have instructed Us what You would like to do with Your maturing funds Applicants The 12 Month Business Bond Account will be opened in the business name. Up to nine people can be registered to operate the account. We shall accept instructions from any individual registered to operate the account Interest rates Interest rates are fixed. Interest will be calculated on a daily basis until the day before maturity. All Bonds have annual interest. Annual interest is paid on the 1st of the month following opening and then at maturity. For bonds with a term of longer than 12 months, interest is applied to the bond on the 1st of the month after the account is opened, annually and then on maturity. If the maturity date falls on a Saturday, Sunday or bank holiday, the maturity will take place on the next Working Day.

15 Page 15 of Withdrawal/Closure For the fixed term period no withdrawals or early closure are allowed Term and Method of Interest payment The term of the 12 Month Business Bond Account is fixed from the day of opening until the stated maturity date. Once the term ends Your money will be transferred to another Santander account (at Our discretion) unless before the end of the term You tell Us otherwise. Once You have chosen the term of Your investment and the method of interest payment, it cannot be changed Maturity We will contact You before the end of the fixed period to advise You of the options available upon maturity Address for communications The business address that You give Us will be the one to which communications will be sent. We will ask You to confirm any change of address in writing and to provide evidence of the change of address Restrictions We may refuse to carry out or allow any transaction on a 12 Month Business Bond Account if We are not reasonably satisfied of: n the identity or authority of any person requesting the transaction; or n the lawfulness of the transaction Varying Conditions (a) We may change these Conditions (which includes adding or removing conditions) by notifying You of the change. (b) If the change is to Your advantage We may make the change immediately and notify You within 30 days. (c) If the change is to Your disadvantage, We will notify You personally at least 30 days before We make the change. (d) We are not entitled to vary the interest rate of the 12 Month Business Bond Account during the term of the 12 Month Business Bond Account Notices Any notice under these Terms and Conditions must, unless otherwise specified, be given in writing by You to Us at Santander Corporate & Commercial Time Deposits and Business Bonds, Bridle Road, Bootle L30 4GB Third parties Our relationship is with You and We will not recognise the interest or claim of any other person unless We are required to do so by law Death In the event of Your death, the 12 Month Business Bond Account will continue until maturity Your Account is not transferable You cannot transfer Your rights in Your 12 Month Business Bond Account to someone else. For example, this means that You cannot use the funds in Your 12 Month Business Bond Account as security for money You borrow from someone else Governing law These Conditions are governed and construed in accordance with English law and You and We agree that the courts of England and Wales will have exclusive jurisdiction to hear any disputes arising in relation to these Conditions Inability to provide services If We are unable to provide services generally or any particular services to You because of any causes beyond Our control (including, but not limited to, strikes, industrial action or the failure of equipment or power supplied), We will not be liable to You for any loss which You may suffer Recording of telephone conversations To help Us improve Our services We may record and monitor telephone calls Month Loyalty Business Bond Account All conditions detailed in Condition 13 of these Terms and Conditions which are applicable to the 12 Month Business Bond will apply to the 12 Month Loyalty Business Bond with the exception of the following conditions, which apply to the 12 Month Loyalty Business Bond only: 17.1 Eligibility You are a new to bank business customer and you are a new or existing Santander business customer and are transferring or paying in funds not currently held within the Santander Group (Santander, Cater Allen and cahoot). You switch Your main business Current Account to Santander using Our Account Transfer Service and credit it with at least 1,000 each calendar month. 18 Business Instant Access Deposit Account 18.1 Introduction These Specific Conditions apply to any person who opens a Business Instant Access Deposit Account with us Eligibility You may open a Business Instant Access Deposit Account if you are over 18 years of age. You can be a new or existing Santander customer with a business turnover of 250,000 to 2.5 million Opening balance and deposits The Account must be opened with a minimum opening deposit of 1. The maximum opening deposit is 2 million per business entity You must arrange for your initial deposit to be made by cheque or via internal or electronic transfer using telephone or online banking, or alternatively via a CHAPS payment All deposits must be in sterling Payments into Your Account Further deposits can be made into the Account by cheque, CHAPS, electronic transfer using telephone or online banking, standing order, or through our ATMs The total balance on your Account must not exceed 2 million. If you exceed these deposit parameters, we reserve the right to alter your charges or offer you an alternative account When you make a payment into your Business Instant Access Deposit Account by cheque then it is normally available for withdrawal in accordance with the timescales detailed in these Terms and Conditions Withdrawals You can make withdrawals from the account by electronic transfer and from one of our cash machines There are no limits to the amount that can be withdrawn, subject to the available account balance and any limits imposed by our security procedures Interest rates Interest rates are variable Interest will be calculated daily and paid either on a monthly or annual basis Interest can be paid into the account or to another suitable Santander account or an external account. Unless you ask us otherwise we will pay the interest into the account in which it is accrued Statements A statement of the account will be sent to you on at least an annual basis or within three months of an ATM withdrawal being made. If you wish to view statements more regularly then they are readily available via our secure online banking website. Information about certain transactions can also be requested by telephoning the Customer Services Centre on Business Reward Saver 19.1 Introduction These Specific Conditions apply to any person who opens a Business Reward Saver with us Eligibility You may open a Business Reward Saver if you are over 18 years of age. You can be a new or existing Santander customer with a business turnover of 250,000 to 2.5 million Opening balance and deposits The account must be opened with a minimum opening deposit of 5,000. The maximum opening deposit is 2 million You must arrange for your initial deposit to be made by cheque, internal transfer or electronic transfers using telephone or online banking, or alternatively by a CHAPS payment Payments into your account Further deposits can be made into the account by cheque, CHAPS, electronic transfer using telephone or online banking, standing order, or via ATMs The total balance on your account must not exceed 2 million. If you exceed these deposit parameters, we reserve the right to alter your charges or offer you an alternative account All deposits must be in Sterling When you make a payment into your Business Reward Saver by cheque, it is normally available for withdrawal in accordance with the timescales detailed in these Terms and Conditions.

16 Page 16 of Withdrawals You can make withdrawals from the account by electronic transfer and from one of our ATMs There are no limits to the amount that can be withdrawn, subject to the available account balance and any limits imposed by our security procedures Interest rates Interest rates are variable and dependent on there being no withdrawals during the month The higher rate is payable on the whole balance if there have been no withdrawals during the month. If there is a withdrawal then the reduced rate of interest is paid on the whole balance for that month only Interest will be calculated on a daily basis and will be paid monthly or annually on the anniversary date of account opening Interest can be paid into the account or to another suitable Santander account or an external account. Unless you ask us otherwise we will pay the interest into the account in which it accrued Statements A statement of the account will be sent to you on at least an annual basis or within three months of an ATM withdrawal being made. If you wish to view statements more regularly then they are readily available via our secure online banking website. 20 Client Business Reward Saver 20.1 Introduction These Specific Conditions apply to any person who opens a Client Business Reward Saver Account with us Eligibility You may open an Client Business Reward Saver Account if you are over 18 years of age. You can be a new or existing Santander customer with a business turnover of 250,000 to 2.5 million Opening balance and deposits The account must be opened with a minimum opening deposit of 5,000. The maximum opening deposit is 2 million You must arrange for your initial deposit to be made by cheque, internal transfer or electronic transfer using telephone or online banking, or alternatively by a CHAPS payment Payments into your account Further deposits can be made into the account by cheque, CHAPS, electronic transfer using telephone or online banking, standing order, or via ATMs (where applicable) The total balance on your account must not exceed 2 million. If you exceed these deposit parameters, we reserve the right to alter your charges or offer you an alternative account All deposits must be in Sterling When you make a payment into your Client Business Reward Saver by cheque, it is normally available for withdrawal in accordance with the timescales detailed in these Terms and Conditions Withdrawals You can make withdrawals from the account by electronic transfer and from one of our ATMs (where applicable) There are no limits to the amount that can be withdrawn, subject to the available account balance and any limits imposed by our security procedures Interest rates Interest rates are variable and dependent on there being no withdrawals during the month The higher rate is payable on the whole balance if there have been no withdrawals during the month. If there is a withdrawal then the reduced rate of interest is paid on the whole balance for that month only Interest will be calculated on a daily basis and will be paid monthly or annually on the anniversary date of account opening Interest can be paid into the account or to another suitable Santander account or an external account. Unless you ask us otherwise we will pay the interest into the account in which it accrued Statements A statement of the account will be sent to you on at least an annual basis or within three months of an ATM withdrawal being made. If you wish to view statements more regularly then they are readily available via our secure online banking website. 21 Client Business Reserve Account 21.1 These General Terms and Conditions apply to any person who opens a Client Business Reserve Account with us You are not eligible for an Arranged Overdraft on Client Business Reserve Account. Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you would like to register to receive correspondence in an alternative format please visit santander.co.uk/alternativeformats for more information, ask us in branch or give us a call MAR 16 HT Santander Corporate & Commercial is a brand name of Santander UK plc, Abbey National Treasury Services plc (which also uses the brand name Santander Global Corporate Banking) and Santander Asset Finance plc, all (with the exception of Santander Asset Finance plc) authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register numbers are and respectively. In Jersey, Santander UK plc is regulated by the Jersey Financial Services Commission to carry on deposit-taking business under the Banking Business (Jersey) Law Registered office: 2 Triton Square, Regent s Place, London NW1 3AN. Company numbers: , and respectively. Registered in England and Wales. Santander and the flame logo are registered trademarks. Santander UK plc is a participant in the Jersey Bank Depositors Compensation Scheme. The Scheme offers protection for eligible deposits of up to 50,000. The maximum total amount of compensation is capped at 100,000,000 in any 5 year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website ( or on request.