HEATING COOLING PLUMBING. Welcome to UGI Heating, Cooling & Plumbing. The most trusted name in heating, cooling & plumbing.

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1 HEATING COOLING PLUMBING Welcome to UGI Heating, Cooling & Plumbing The most trusted name in heating, cooling & plumbing. Service Overview

2 About Us Why UGI Heating, Cooling & Plumbing? UGI Heating, Cooling and Plumbing provides a full range of high-quality home comfort products and services. Our professional technicians are available 24-hours a day, 7 days a week. And our comprehensive service agreements guarantee you priority response. UGI Heating, Cooling and Plumbing is the first choice for quality heating and cooling equipment and service in Eastern and Central Pennsylvania. We pledge to provide the highest quality equipment and service to meet all of your home comfort needs. The areas we serve include the following counties: Berks, Bucks, Carbon, parts of Chester, Cumberland, Dauphin, Lancaster, Lebanon, Lehigh, Monroe, Montgomery, Northampton, Perry, Schuylkill, and York. Why UGI Heating, Cooling and Plumbing? Because we re always there for you. When it comes to heating, cooling and plumbing services, we know that you can choose from countless area contractors. But here s why we think you should choose UGI Heating, Cooling and Plumbing: 127 years of service For more than a century, we ve been providing a full range of home comfort and energy-related products and services. We are licensed, insured and bonded. Responsive technicians and service professionals Our highly trained technicians are ready to respond to your service needs 24/7, and our customer information center is available to answer your questions. Commitment to quality products and services We install the industry s best equipment brands. We stand behind our work with one of the industry s most comprehensive service agreement a free, one year guarantee on parts & labor. 100% Satisfaction guaranteed. Unmatched energy and safety expertise We operate our own state-of-the-art training facility, here our professionals receive comprehensive, ongoing training from industry experts and top equipment manufacturers. HEATING COOLING PLUMBING

3 Award-winning service As part of our continuing effort to provide the ultimate in customer service, we utilize a third party to follow up on service and installations. We are proud that we have consistently met or exceeded our customers expectations and 97% would recommend us to their friends or family members. Additionally, in the past we have received the People s Choice award in Berks County for leadership in Heating & Air Conditioning. Not to mention our A+ Better Business Bureau Rating and positive reviews from our customers on Angie s List. We work where you live! Our four convenient locations stand ready to respond to your needs 24/7 in the following locations: Lehigh Valley 2121 City Line Road Bethlehem PA Reading 225 Morgantown Road Reading PA Lancaster 340 W. Roseville Road Lancaster, PA Harrisburg 2221 Sycamore Street Harrisburg, PA About Us

4 Heating For more information call us at: UGI-HVAC UGI Heating, Cooling & Plumbing Services has expert heating technicians that service a wide range of heating equipment to help keep you warm all winter long. We ll make sure your heating system is working properly, operating at its peak efficiency, and performing safely. We service and install gas, electric, oil, and propane systems. UGI checks every unit it services with sophisticated combustion analyzer units to be sure it is firing properly. When we leave your home you can be sure that your equipment is running efficiently and effectively. UGI Heating, Cooling & Plumbing Services is committed to quality workmanship and service. We offer an exceptional team of technicians, installers, sales professionals and support staff for all of your heating, cooling and plumbing needs. Every member of our team is dedicated to our customers. For additional peace of mind, consider signing up for a UGI Advantage SM Service Agreement to guarantee 24-hour emergency service, 365 days a year. Unlike other contractors, a UGI Service Agreement covers both parts and labor. Our heating repair and maintenance services include: Furnaces Boilers Hot Water Heaters System Tune Ups and Maintenance Heat Pumps Baseboard Heating Radiant Heating Filter Replacement Thermostats Humidifiers Electronic air cleaners Ductless Mini-split systems (A/C and heat)

5 Cooling UGI Heating, Cooling & Plumbing Services has expert cooling technicians to help keep you cool all summer long. We ll make sure that your air conditioning system is working properly and performing at peak efficiency. We service all makes and models for all of your cooling needs. UGI Heating, Cooling & Plumbing consistently ranks above a 97% customer satisfaction rating. We maintain an A+ rating with the Better Business Bureau and are the recipient of many awards in the HVAC field, including Who s Who in Heating & Cooling, People s Choice awards, and the Angie s List Super Service award. Our cooling repair and maintenance services include: Central Air Units High Velocity Units Heat Pumps Humidification and Dehumidification Emergency Services Whole House Filter Systems Ductless Split Systems System Tune Ups Multi-Zone Cooling Systems Thermostats Refrigerant Replacement Air Cleaners Heating Cooling

6 Ductless A/C & Heat It may be impractical, or even impossible, to retrofit duct work into an old home or building, especially when trying to preserve the original architecture, and this often leaves homeowners with the impression that central air is simply not an option for them. It s time to go ductless! Ductless mini-split systems, like the Mitsubishi Intertek, allow you to cool your home without any duct-work, and they provide high efficiency heating as well. You can choose to heat or cool your whole home or building with the mini-splits, or just use them in selected rooms or zones as needed. EnergyStar estimates that these highly-efficient systems can save up to 30% on your home s heating and cooling costs. And, in many cases, utility rebates are available as an added incentive to capitalize on these energy savings. (Our experts can tell you how which systems qualify and how to get your cash back!) Perfect for: Homes without existing duct-work Older stone or brick farm homes Additions Finished basements or attics Garages As auxiliary heat when oil prices spike Backup heat when you run low on oil Sun rooms Vacation and weekend homes Mobile homes Warm or cold spots in the home Rooms only used occasionally Families with different temperature preferences Office spaces Churches & non-profits

7 Plumbing As the heating and cooling experts, we also extend our plumbing services to provide total comfort throughout your entire home. Our plumbing repair and maintenance services include: Toilet fixture repair and replacement Same-day water heater replacement Leaky, cracked or frozen pipes Water softeners Sump and sewage pump repairs and replacement Boiler retrofits Room by zoom zoning Indirect/Tankless water heaters Reverse osmosis drinking water systems Water treatment and filters Drain pans and flood stops Thinking about renovations or adding an addition to your home UGI is Your Ultimate Home Comfort Contractor! Ductless A/C & Heat Plumbing

8 Energy Services Custom Energy Audits & Energy Conservation Measures Are you spending too much on your heating and cooling bills? A Home Energy Audit from UGI Heating, Cooling & Plumbing can help you learn why and how the problem can be fixed. Our Comprehensive Home Energy Audit will first uncover energy inefficiencies in your home. Then you ll receive a report that will show you how much energy you can save with our recommendations, as well as your return on investment. A Whole Home Energy Audit can also help: Improve your home s energy efficiency year-round Reduce your monthly utility bills Take advantage of rebates and federal incentives for upgrades For more more information on Weatherization, visit of our website at: or call us at: UGI-HVAC

9 Geothermal For more information call us at: UGI-HVAC How Geothermal Systems Work Your own backyard has the potential to be an energy source for your homes heating and cooling needs. Geothermal Heat Pumps (GHPs) are built to use the renewable energy of the Earth. The constant temperature of the Earth s core allows the heat pump to pull warm air from the ground to heat your home. The GHP can also displace warm air back into the ground to keep your home cool in the summer months. A geothermal heat pump circulates a water-based solution through a buried loop system to take advantage of these constant temperatures. A single piece of equipment has the ability to heat and cool your home, while providing some or all of your home s hot water as well. Geothermal systems can save you up to 70% on your monthly utility bills, and you will receive a 30% federal tax credit on the overall cost of equipment. Benefits of Geothermal Technology Energy Efficient: Geothermal systems can deliver four units of energy for every unit of electrical energy used. Compare that to even the best ordinary system that delivers less than one unit of energy for every unit it consumes. That translates into an efficiency rating of 400 percent. 4% absorbed by clouds 17% reflected by clouds 6% reflected by surface 19% absorbed by water vapor dust 46% absorbed by ground The earth is a vast solar collector. Solar energy maintains a nearly constant temperature throughout the year, just below the surface of the ground. Energy Services Geothermal

10 Water Treatment Whole Home Water Treatment Systems Chemicals, bacteria, toxic metals and more may be present in wells and municipal water supplies and most homes in this area have some degree of water hardness. Whole home water treatment systems from UGI Heating, Cooling & Plumbing can improve your water quality, extend the life of your water-using appliances and remove harmful contaminants. Leave the plastic bottles behind - we install drinking systems! Have leaky pipes? You may need a water softener. Great customer service. Terrific technicians. They know how to treat their customers at UGI. - L. Kennedy

11 Indoor Air Quality Whole House Air Filters remove dust, pet dander, and airborne contaminants that can cause health problems and allergic reactions. Our filters not only capture more particles, but also rids your air of up to 99% of those particles, keeping your home and family safe. Whole House Humidifiers keep the air in your home at a comfortable humidity level all winter, which can help relieve sinus issues. Proper humidification can even help to protect the wood and furniture in your home. Does your home still feel cold even though the thermostat is set at 72? Dry air may be the culpret - a whole home humidifier is the solution! Duct Cleaning helps reduce contaminants such as dust, dust mites, pollen, and pet dander that can collect in your ventilation system if they are not properly cleaned and maintained. Air duct cleaning can help to remove these contaminants. Our expert technicians can provide an advanced source-removal duct cleaning, using high-velocity air hoses and a high-power HEPA- Aire vacuum to dislodge and eliminate debris. If needed, they will also clean your duct surfaces with an environmentally safe sanitizing agent. UGI s always been good to me. They ve always taken care of my needs. They re here when I need them. They re courteous. I have trust in them. - T. Conrad Water Treatment Indoor Air Quality

12 Custom Fuel Lines If you have natural gas service or propane in your home or if you re looking to convert to natural gas or propane, UGI Heating, Cooling & Plumbing has the experts to run the gas lines to the equipment that uses gas. We can run piping throughout the home to a furnace, water heater, oven/range, clothes dryer, gas fireplace or any other gas fired equipment. We are the experts in underground and custom fuel line work. No job is too large for us to design and install. UGI Heating, Cooling & Plumbing can install underground fuel lines to gas grills, pool heaters, fire pits and all types of outdoor living gas equipment. You can count on us to get the job done quickly and safely. Call us at UGI-HVAC to schedule a free in home estimate. We also sell a wide range of gas fired equipment for one stop shopping! In addition, all service agreement customers receive a 10% discount on custom fuel lines.

13 Service Plans Why do you need a UGI Heating & Cooling Service Plan? Peace Of Mind It could happen on the coldest night of the year, during the hottest week of the summer, or right in the middle of a shower: breakdowns are like that - unpredictable and inconvenient. But with a good service plan, you can count on priority service. A UGI Advantage sm Service Agreement guarantees priority service for breakdowns 24/7, even on holidays. You can feel confident that if things go wrong, UGI Heating, Cooling & Plumbing will fix the problem any day, any time. Unlike our competitors, our service plan covers both parts and labor. Monthly and quarterly plans are available, starting at just $11.00 a month. You can select a UGI Advantage Service Agreement to cover electric central air conditioners, boilers and furnaces, central heating systems, electric heat pumps, water heaters and interior gas fuel lines. We have options that cover gas, electric, propane, and oil systems, and plans that include annual cleaning, maintenance and inspections. UGI Heating, Cooling & Plumbing can customize your plan to fit your needs and budget. All contract customers receive additional discounts throughout the year on equipment upgrades, annual maintenance, and custom fuel lines. SIGN UP ONLINE NOW! HEATING COOLING PLUMBING Custom Fuel Lines Service Plans

14 Home Comfort Tips According to the US Department of Energy, as much as half of the energy used in your home goes to heating and cooling. So making smart decisions about your home s heating, ventilating, and air conditioning (HVAC) system can have a big effect on not just your comfort, but on your wallet as well. UGI Heating, Cooling & Plumbing is here to help. Replace filters. Replace filters on your air conditioner and furnace in accordance with manufacturer s recommendations to help ensure that your systems are operating at optimal efficiency. Tune up your HVAC equipment yearly. In addition to helping your system run more efficiently, equipment manufacturers require a yearly tune-up to keep your equipment warranty valid. Help prevent a costly repairs or a heating or cooling system failure-have the experts at UGI Heating, Cooling & Plumbing check your system yearly. Install a more energy efficient HVAC system. If your furnace is more than 15 years old, or your air conditioning unit is more than 12 years old, consider replacing it with a more efficient unit. Often times you can even qualify for rebates or tax credits towards the investment. Use programmable thermostats. Programmable thermostats can save you energy and money while you re asleep or away, without sacrificing comfort while you re home. In the summer, raising the thermostat 2-3 times during the day and lowering it in the winter while you re away can help you to save money. With each degree you change the setting, you can expect to cut energy consumption by up to 3-5%.

15 HEATING COOLING PLUMBING Home Log Book Home Comfort Tips Home Log Book

16 Areas We Serve UGI Heating, Cooling & Plumbing provides a full range of high-quality home comfort products and services. Our professional technicians are available 24-hours a day, 7 days a week. Our comprehensive service agreements guarantee you priority response. UGI Heating, Cooling & Plumbing is the first choice for quality heating and cooling equipment and service in Eastern and Central Pennsylvania. We pledge to provide the highest quality equipment and service to meet all of your home comfort needs. Carbon Monroe Schuylkill Northampton Lehigh Dauphin Perry Berks Bucks Lebanon Montgomery Cumberland Lancaster Chester York UGI HVAC Enterprises, Inc. dba UGI Heating, Cooling & Plumbing HEATING COOLING PLUMBING 877-UGI-HVAC ( ) HIC# PA WE SELL ENERGY STAR