WELCOME! homeowner s insurance.

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1 Closing Experience

2 WELCOME! At Florida Title & Guarantee, client satisfaction is not just a slogan, it s our culture. We recognize how important clients are to our success. At your convenience, please review this sample packet of the services we offer. We are a highly efficient and responsive title agency. We offer an on-line shared filing cabinet, which is an internet based technology. It provides you with access to monitor and interact with your transaction electronically. More importantly, we offer the highest skilled and experienced title professionals in the industry. Our closing facilitators are all licensed. We have two attorneys on staff and we are multi-lingual. Our presence is statewide with both local and centralized points of contact. Our hands on management team is located in Sunrise, Florida. We are also able to provide Buyers with a quote and bind coverage for homeowner s insurance. See our affiliated General Lines Company quote request at the back of this packet. Combined, we are extremely well positioned to become an extension of the real estate professional s team. For your convenience, we have included in this packet a title order cover sheet. This document is also an instruction sheet telling us how you would like us to handle your transaction and allowing us to serve your needs. You may also log onto and access this document electronically. Our website also has many resources that a party to the transaction may utilize. The information contained in many portions of this package is designed to educate and inform the parties about managing the transaction, thereby creating efficiencies and reducing stress. We strive to ease your work flow by providing skilled guidance, great customer service, and internet communication and tracking. We want to earn your trust and confidence by carrying out our professional responsibilities in a manner that is customized to your preferences. Throughout all that we do, we strive for professionalism by promoting a positive force within our organization and our community. Please call on us for additional information. Rose Sheehan, Vice President Florida Title & Guarantee 1580 Sawgrass Corporate Parkway Suite 410 Sunrise, Florida (954) Main Line (954) Direct Line (866) fax [email protected]

3 Included in this packet: Description of the Sample Documents & Benefits The Closing Experience: A welcome guide to your closing transaction. Buyer s General Closing Information Sheet: This is our commitment to the consumer. It is intended to give the best information as timely as possible! Title Commitment: A sample commitment is not enclosed, in as much as we use the required ALTA required forms. At the beginning of the closing transaction, we will order a search of the property being sold. An experienced title examiner will then review the search results and assemble the complete title commitment binder. Our team of seasoned title professionals are a great resource in clearing title for closing. After the closing, a title policy will be issued in accordance with the title commitment. Closing Protection Letter: This will apply if the buyer is working with a lender. As a requirement for the loan, a closing protection letter is submitted to the lender specifying Florida Title & Guarantee s responsibilities as the closing agent. Title Insurance, Settlement Services Quote or Preliminary HUD: An estimate of Settlement Charges will be provided in the form of a quote or a preliminary closing statement for your convenience. Prior to the closing, a final HUD-1 will be sent to you, and all the parties for approval. The HUD will be delivered for your approval within your expected turn around time frame. Wiring Instructions: Specific instructions about our current bank information. These instructions can be sent to a purchaser and/or a Lender prior to closing. This will allow the lender to wire the loan proceeds to Florida Title & Guarantee s escrow account. This will also allow the purchaser to wire their cash to close. Staff Roster: An up to date roster is provided with all of our contact information including names, telephone numbers, addresses, and all the Florida Title & Guarantee employees. This will allow for you to be able to contact anyone in our company at your convenience. Driving Instructions: It is important for everyone to know where the actual signing of documentation will take place. Therefore, when needed, driving instructions will be provided. This will eliminate potential delays. Driving directions and maps may be accessed via our website as well. SureClose: We provide a secure online transaction management of your file, 24 hours a day, 7 days a week. This communication system is called SureClose. Please see the enclosed brochure for further information.

4 Dear Valued Client, The Closing Experience It is our pleasure to welcome you to your Florida Title & Guarantee Closing Experience. We believe that The Experience is Everything. We want you to know that we have made your experience with us our number one priority. The Closing Process: Whether selling, purchasing, or refinancing a home or commercial property, Florida Title & Guarantee will provide you, our client, with professional, responsive, and caring treatment. We are responsible to carry out the closing process in accordance with the terms set forth in the purchase and sale agreement. Once an order has been received, your transaction is opened in our closing system. Then, our title representative or processor will coordinate all of the information needed to effectuate the closing. We coordinate with buyers, asset managers, sellers, attorneys, lenders, and all vendors involved in your transaction. Upon the examination of the title, we will issue the status of the title in the form of a title insurance commitment or binder. We will follow all of the title insurance requirements set forth therein, and prepare the closing documents, including the HUD- 1 settlement statement. Once the closing is complete, we will handle disbursement of all funds and recording of all documentation in the public records. Once the recording is complete, a title insurance policy will be issued. Communication: It would be our pleasure to have our licensed title agents contact you and take you through the closing process, step by step. We will listen and respond to your needs. We will communicate with you, depending on your preference, via mail, , by fax or by phone. The status of your transaction may also be accessed through the internet, any time, anywhere. We encourage you to browse our convenient, user friendly website, Your assigned title agent can assist you with navigation and access through the site. Our goal is to exceed your expectations throughout the entire closing process by providing you with exceptional communication. Our Company: Florida Title & Guarantee is an experienced, professional title insurance agency servicing all of the Florida markets. Our Consumer Brochure contains additional information about us, as well detailing for you our product and services. We can provide you with a copy at your request, or you may access it through our website. Thank you for the opportunity to handle your closing, and for placing your confidence in us. Your satisfaction is a critical element of our success. Florida Title & Guarantee truly appreciates your business. Warm Regards, Your Closing Staff

5 BUYER S GENERAL CLOSING INFORMATION Greetings from Florida Title & Guarantee and Staff. In connection with your upcoming real estate purchase, please note the following basic information which is provided in order to facilitate a smooth closing: Property Insurance: Before your closing, you will need to select an insurance agent and obtain and pay for an insurance binder on the property you are purchasing. Please make sure this binder is issued to you as the owner and, if applicable, to the mortgage lender. You may need Hazard, Windstorm, and/or Flood insurance coverage. Your insurance agent will need to know the amount of coverage you are obtaining and the amount of coverage the mortgage lender will need along with the mortgage lender s mortgagee clause. Once you have the binder coverage, you will need to provide proof of insurance and payment thereof to the mortgage lender and a copy to us in advance of closing. In the event the property you are purchasing is a condominium, the structure of the building may be covered by the Association for fire and other hazards. You may need to furnish the mortgage lender with evidence of this master insurance policy. However, the master policy does not cover the contents of the interior of the unit. Therefore, you may wish to consider obtaining a Condominium Owner s Insurance Policy. Survey of the Property: Before the closing, if necessary, our office will order a survey of the property you are purchasing. The survey will be reviewed with you at the closing. Elevation Certificate: If the property you are purchasing is in a flood zone, our office will order an Elevation Certificate at the same time we order the survey. This Certificate will be requested from your insurance agent when obtaining a quote for your flood insurance binder. Please let us know the Insurance agency issuing your insurance, so we may fax the completed Elevation Certificate to them on your behalf. Property Inspections: In the event you are choosing to have professional inspections done on the property you are purchasing, it is important that you, and/or the real estate sales associate representing you, order the inspections within the time frame provided for in your contract. New Mortgage: If you are obtaining a mortgage to purchase the property, please advise us as to the name and contact information of your mortgage lender. Your lender and our company will work in conjunction with one another in order to obtain all necessary forms for the closing and also to complete the Closing Settlement Statement. Once the Closing Settlement Statement is approved by your lender, exact closing figures will be given to you.

6 BUYER S GENERAL CLOSING INFORMATION Page Two Closing Funds: You will need a locally drawn cashier s check for closing. The check should be made payable to Florida Title & Guarantee. Alternatively, you may wire transfer the closing funds directly from your bank to our trust account. If you are wiring funds, you will need to provide your bank with our wiring instructions below: FLORIDA TITLE & GUARANTEE 1580 Sawgrass Corporate Pkwy, #410 Sunrise, Florida (954) You will need to provide your banking facility the following information in order to transfer funds to our account: Wachovia-bank to receive the funds Deerwood Park Blvd, South Building 3 rd Floor, Jacksonville, FL Additional information required by bank: Swift Code International Wires: PNBPUS33 ABA #: Florida Title & Guarantee Account No.: File: Name: ( name of sender/party to transaction) Attn: (Your closer s name) Incoming International wires only require a swift code. SWIFT CODE: PNBPUS33 If you are relocating from another State, and if you would like to have the proceeds of the sale of your existing home wired to our escrow account to be applied in whole or in part to the purchase, please contact us. We will call the title agent for your sale, and we will provide them with the written wiring instructions. Any overage not used for the purchase, will be tendered to you at the closing. Photo Identification: At the time of closing, it is required that each purchaser provide an official form of identification to our closing agent. This many which includes a photo ID, such as your Driver s License, or a Passport.

7 BUYER S GENERAL CLOSING INFORMATION Page Three Condominium or Homeowner s Association Approval: If you are purchasing a Condominium, you may be required to file an application with the Condominium Association for approval as a purchaser within the time frame provided for in your contact. Once you are approved, please have the Association issue to you the Certificate of Approval. You must bring this Certificate to closing, as it needs to be recorded with the deed. If you are buying a property that is not a Condominium, but is governed by an Association, you may be required to follow the same procedure. Please inquire to the Association as to whether a Certificate of Approval is required or not. In either situation, you should receive from the Seller a set of the Association s governing documents, per the timeframe on your purchase contract. Closing By Mail: If you cannot attend the closing, please advise us as soon as possible to allow sufficient time to coordinate a mailaway closing. This will allow our company, along with the mortgage lender, to get documents to you by overnight mail. You must take these documents to your local notary for signing. Once all documents are complete, you will be asked to return them to our company by the closing date. Closing date: This is the date on the purchase contract. If the parties to the transaction agree in writing to close on a date other than the date set forth on the contract, please contact us and advise us of same. Title to your Property: Your name will appear on the title to your property as set forth on the contract or the mortgage lender s instruction sheet. If you desire any other variation, please contact us. Scope of Services: This office will perform settlement services on your behalf. Settlement services are, in general, the examination of title; processing the title requirements; ordering surveys and municipal lien searches; complying with homeowner s association requirements for copies of transfer documents; coordinating with the lender; preparing the closing statement, title insurance commitment and issuance of the final title insurance policy; conducting the closing; recording documents in the public records, and disbursing and balancing escrow funds. Costs Advanced: In order for you to meet your contractual obligations in a timely manner, and to comply with your lender s requirements, this office will request a title search, a title examination, municipal lien search, survey of the property, and account information from the Association, if applicable. Our office will advance the funds for these necessary items. Payment for the costs that pertain to the Purchaser will be reflected on your closing statement. We look forward to a successful closing!

8 FLORIDA TITLE & GUARANTEE CLIENT SERVICE EXPECTATION AND ORDER FORM To:, Florida Title & Guarantee Client Preferred Correspondence: Your Name: Company Name: Assistant Name: Address: Preferred address: Preferred phone number: Preferred Fax Number: Alternate Numbers: OR Please staple your business card: Client Date To be completed by realtor / lender / asset manager Send a copy of the title commitment to me: Yes or No I want to participate in the scheduling of the closing: Yes or No I want to be present at time of closing: Yes or No You can contact my clients: directly always contact me first I will advise Commission check should be: given directly to me wired as per the attached wire instructions sent tot: Proceeds of sale: by wire transfer per the attached instructions. Please advise us if there are any special instructions on invoices such as: paying appraisals directly, paying credit reports, termite inspections or other inspections, repairs performed, or any special handling or matters you wish to notify us about: We at Florida Title & Guarantee appreciate your confidence and pledge the following to you: We will strive to meet or exceed your expectations We will provide you with prompt, efficient, and courteous service We will treat your customer in a manner that reflects positively on you to encourage future referrals. Florida Title & Guarantee Team Member Date

9 FLORIDA TITLE & GUARANTEE CONTRACT DELIVERY COVER SHEET TO: Via Fax No.: Via PLEASE INCLUDE THE FOLLOWING INFORMATION WITH YOUR CONTRACT: Complete copy of fully executed Contract, All Addenda and Riders, and any disclosures. (If copy is hard to read, please attach first offer for informational purposes). Copy of Deposit Check(s). % Total Commission Percentage % Due to: Is there a Processing & Handling Fee? Yes or No YOUR buyer / seller (please circle one and complete): Name: Marital Status: Social Security number if available: Address: Contact Number: Address: Cooperating Agent (if any): Name: Phone/Contact Number:

10 East Coast Closing Center AND CENTRALIZED SERVICES 1580 Sawgrass Corporate Parkway, Suite 410 Sunrise, FL Telephone: Fax: Rose Sheehan Vice President Direct: Mobile: Kelly Davis District Manager Direct: Mobile: Associates Title/Department Direct Line Ana Kypreos Sun City Branch Manager & Centralized Accounting Services Joan Liebeck Sr. Title Representative : [email protected] Boca Glades & Delray Beach Kenya Rosado Senior Closer [email protected] Kim Fritsche Title Representative: [email protected] Boynton Beach & Wellington Linda Silverstein Senior Closer [email protected] Marc Shomberg Marcia Soforenko Processing and Homebuilding Title Representative Sr. Title Representative: Coral Springs & Ft. Lauderdale [email protected] [email protected] Maritza Jimenez Senior Closer [email protected] Marvia Smith Centralized Title Escrow [email protected] Account Manager Meri Aigner Centralized Title Sr. Examiner [email protected] Merrie Thompson Pre-Closing Coordinator [email protected] Mila Rudyak Title Representative: [email protected] Aventura, Weston, Plantation and Pembroke Pines Monica Simmons Post Closer [email protected] Pamela Michael Policy Specialist pamelamichael@fltitleguaranteecom Serving Miami-Dade, Broward, Palm Beach, Martin, St. Lucie, Indian River Counties and ALL Southeast Homebuilding

11 Rose Sheehan Vice President Phone: Fort Myers Branch Contact Information New Orders ATTN: Shena Dickson 6611 Orion Drive, Ste 201 Ft Myers, FL Phone: Toll Free: Fax: Kelly Davis West Coast Sr. District Manager Phone: Mobile: Shena Dickson Branch Manager Phone: Michelle Allen Business Development Naples, Marco Island Direct: Associates Title/Department Direct Line Beverly Durr Senior Processor James Closer Gonnelly Marina Closer Minuta Elizabeth Cramsey Closer Nicole Tansey Cynthia Viernes Sr. Title Representative, Ft. Myers and Cape Coral Sr. Title Representative, Naples, Marco, Bonita Springs Shelby Melendez Tower Closer Serving: Marco Island, Bonita Springs, Naples, Ft. Myers, Cape Coral, and surrounding areas All Southwest Homebuilding and Tower Closings

12 Sun City Center Branch Contact Information New Orders ATTN: Ana Kypreos Rose Sheehan Vice President Direct: Clubhouse Drive Sun City Center, FL Phone: Fax: Kelly Davis West Coast Sr. District Manager Direct: Mobile: SOUTHWEST, WEST CENTRAL, AND OCALA COMMERCIAL CLOSING SPECIALIST Ana Kypreos Branch Manager Direct: Associates Title/Department Direct Line Karen Mudd Asst Branch Manager Lisa Corso Closer Stacey Watson Closer Tara Coe Sr. Title Representative Oviedo, Metro West, Four Corners, Downtown Orlando Letizia White Sr. Title Representative, Port Charlotte, North Port, Punta Gorda, Venice Serving Hillsborough County, Orlando area, Bradenton, Manatee, Sarasota Counties, Burnt Store, Punta Gorda, Port Charlotte, North Port, Englewood, Venice, Sarasota and surrounding areas and all West Central and Ocala Homebuilding

13 INCOMING WIRE INSTRUCTIONS FLORIDA TITLE & GUARANTEE 1580 Sawgrass Corporate Pkwy, #410 Sunrise, Florida Telephone: Fax: Instructions to wire-transfer funds to Florida Title & Guarantee You will need to provide your banking facility the following information in order to transfer funds to our account: Wachovia-bank to receive the funds Deerwood Park Blvd, South Building 3 rd Floor, Jacksonville, FL Additional information required by bank: Swift Code International Wires: PNBPUS33 ABA #: Florida Title & Guarantee Account No.: File: Name: Attn: Incoming International wires only require a swift code. SWIFT CODE: PNBPUS33

14 Welcome to Florida Title & Guarantee s Online Transaction System! Florida Title & Guarantee Welcomes you to our online service that connects all parties in the real estate transaction 24 HOURS A DAY, 7 DAYS A WEEK. Florida Title & Guarantee has been providing magnificent service since 1996, assisting buyers, sellers, real estate agents, and asset managers in their escrow and closing transactions.. Today Florida Title & Guarantee is providing you a whole new level of service with "SureClose", the secure real estate communication and transaction management website.

15 Need a quote for Homeowner s Insurance? We work with all the major carriers, and provide excellent pricing for our Asset Manager Clients. Patrick M. Sheehan Director of Sales 1580 Sawgrass Corp. Pkwy., Suite 400 Sunrise, Florida Main: (800) Direct: (954) Mobile: (954) Fax: (863) [email protected] Today s Date Referring agent Agents Phone number agents Buyer Name Address City Homeowner insurance Quote request State FL Zip Sale price of home Occupancy Owner investment 2 nd home Year Built Construction Type Block wood Framed mobile home Within 1000 Feet From Hydrant? Within 5 Miles From Fire Department? Pool? Yes no Pool enclosed?