ASSET MANAGEMENT IS ALL ABOUT SUSTAINABILITY

Size: px
Start display at page:

Download "ASSET MANAGEMENT IS ALL ABOUT SUSTAINABILITY"

Transcription

1 ASSET MANAGEMENT IS ALL ABOUT SUSTAINABILITY Presenter: Graeme Dunnet, Sector Leader Infrastructure Asset Management - Australia Opus International Consultants

2 OVERVIEW What is sustainability? The Challenge Where does Asset Management Fit? Is it just about re-branding"?, or A shift in how Asset Management is Delivered? Changing Focus requires Different Skills and Inputs Conclusions

3 What is Sustainability? Well used term relating to wise use of: Environmental Economic and Social resources Emphasis varies across States of Australia and the world Other barriers apparent lack of practical tools / practices / approaches

4 What is Sustainability? development that meets the needs of the present world without compromising the ability of future generations to meet their needs. 2 Or providing more, for less cost and impact, for longer, for more generations Or, perhaps something more practical we can measure? the adoption of a triple bottom line approach to whole of life management of resources; balancing the environmental, social and economic aspects of providing a service through managing resources to get the best long term outcome. 2 UN World Commission on Environment and Development

5 The Challenge Achieving sustainability is a challenge we avoid at our individual and collective peril. The need for immediate action to improve the efficiency of our economy, mitigate climate change and adapt to demographic and environmental change is clear. What remains uncertain are the best mechanisms to use to achieve these goals. 1 LG have significant power to influence An opportunity to be the mediators of change? Asset Management = Sustainable Management 1 Seizing the Sustainability Advantage: Consult Australia Feb 2011

6 The Challenge Feel like an Insurmountable Challenge? Too much.. Costly Complexity Support People Silos Changes

7 The Challenge A Good Game Plan Vision Pragmatic Achievable Early wins Long term goals Continuous Improvement

8 WHERE DOES ASSET MANAGEMENT FIT?

9 Where Does Asset Management Fit? AM by it s nature is sustainable practice

10 Where Does Asset Management Fit? Provides a Foundation Founded on Thorough Understanding of Assets vrrroo o m

11 Performance Monitoring Performance Reporting Quality Management Continuous Improvement Where Does Asset Management Fit? Provides a Framework 1 2 Framework Goals & Objectives Policies & Legislation Governance Asset Inventory Measure Condition Key Questions What do we have? What condition is it in? Asset Description Performance Criteria Future Demands Levels of Service Performance Lifecycle Assessment Management Option Identification Optimization & Budget Risk Management Considerations Decision Making 7 What is it worth? What do we want it to do? What do we need to do to it? When do we need to do it? 6 Forward Works Financial Summary Program Program Development How much will it cost?

12 Where Does Asset Management Fit? Provides a Process Supported by Well Structured Decision Making Processes Asset Management Plan Practices Processes Systems

13 Where Does Asset Management Fit? Some Examples Social Increase Community Cohesion Economic Reduction in Congestion / Road User Costs Environmental Reduction of Emissions

14

15 IS IT JUST ABOUT RE-BRANDING

16 Is It Just About Re-Branding Need to take the decisions makers, politicians, broader public along but how? Promote existing AM standards, guidelines (IIMM) Enforce consideration of triple bottom line Reinforce and communicate long-term timeframes Reinforce and communicate the tools in our AM toolbox Communicate a balanced approach

17 Is It Just About Re-Branding Where are we now! Document where you are Current practices and polices Looking at changes to move forward Understanding the gaps Plan for the future Do we have everything we need?

18 A SHIFT IN HOW ASSET MANAGEMENT IS DELIVERED?

19 A Shift in How Asset Management is Delivered? More explicit about the social, environmental and economic inputs, issues and impacts our AM decisions Communicate costs and benefits against higher level sustainability objectives Policies and programs Tell our stories to help educate and seek feedback e.g. NZ network example Matching carbon footprint to maintenance options Tax breaks for green buildings an AM story Working collaboratively rather than in silos Internally within our organisations Broader community perspective

20 A Shift in How Asset Management is Delivered? Requires Leadership Visionary Set Direction Empower Energize Reward

21 A Shift in How Asset Management is Delivered? Active Participation by LG Just hiring a consultant to do it all is not advised Creates sense of ownership Generates buy in Engages people Encourages looking at better ways of doing things

22 A Shift in How Asset Management is Delivered? Varying needs requires varying approaches One Size Does Not Fit All Implementing will require ability to understand LG s existing business environment and incorporating solutions that will work

23 A Shift in How Asset Management is Delivered? Could be a Bumpy Ride Leadership Organizational Complacency Loss of Focus People skills / changes

24 DIFFERENT SKILLS AND INPUTS

25 Different Skills and Inputs Rebranding and change in focus will require diverse teams Working alongside asset managers not for them Listening and understanding community needs Developing long term relationships To be the best at helping our communities to visualise and achieve their dreams and aspirations, through trusted relationships.

26 Different Skills and Inputs It will require making changes Past vs. Future What is done? How it is done? Who does it? Where? Why? Change Management Planning is Critical

27 Different Skills and Inputs The positives: Different perspectives, team dynamics and relationships we get from personnel coming from different backgrounds Directors of first impressions direct interface with communities they serve Integrated approach Consult and engage Do it right for life

28 CONCLUSIONS

29 Conclusions Move away from the emotion of sustainability to the practical triple bottom line creates value Current AM practices tick a lot of the boxes Need to be vigilant in getting new message (rebranding) across Communities will become aware AM mechanisms to help build sustainable futures More holistic approach will require a more diverse skill set within our AM teams

30 Conclusions Like good wine, will take time to mature Need to lay vintage before any improvement can start Start now! Write down your assumptions and communicate widely May need some tweaks Next year s plans / outcomes will definitely be better

31 Thank You

8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013

8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013 8 Steps for Leading the Change Process to a Paperless Agency July 25, 2013 Today s Presenters 2 John P. Kotter & Leading Change John Kotter s Bio Former professor at Harvard Authored 18 books on leadership

More information

ANALYTICS & CHANGE KEYS TO BUILDING BUY-IN

ANALYTICS & CHANGE KEYS TO BUILDING BUY-IN ANALYTICS & CHANGE KEYS TO BUILDING BUY-IN by Ezmeralda Khalil Principal Katherine Wood Susan Michener Many organizations are poised to take full advantage of analytics to drive mission and business success

More information

ANALYTICS & CHANGE. Keys to Building Buy-In

ANALYTICS & CHANGE. Keys to Building Buy-In ANALYTICS & CHANGE Keys to Building Buy-In Many organizations are poised to take full advantage of analytics to drive mission and business success using analytics not just to understand past events, but

More information

Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model

Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model 2013 Developing Policies, Protocols and Procedures using Kotter s 8 step Change Management Model Marion Foster Scottish Practice Management Development Network [Pick the date] IMPLEMENTING CHANGE POWERFULLY

More information

A guide to strategic human resource planning

A guide to strategic human resource planning A guide to strategic human resource planning By Workinfo.com, www.workinfo.com 1. Introduction A comprehensive Human Resource Strategy plays a vital role in the achievement of an organisation's overall

More information

An introduction to marketing for the small business

An introduction to marketing for the small business An introduction to marketing for the small business Membership Services Moor Hall, Cookham Maidenhead Berkshire, SL6 9QH, UK Telephone: 01628 427500 www.cim.co.uk/marketingresources The Chartered Institute

More information

Changing the Way People Use Technology. City Clerks Association of California Records and Information Management Presentation April 22, 2015

Changing the Way People Use Technology. City Clerks Association of California Records and Information Management Presentation April 22, 2015 Changing the Way People Use Technology City Clerks Association of California Records and Information Management Presentation April 22, 2015 Session Objectives Learning the phases of Change Management Understanding

More information

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way

AB Volvo, 405 08 Göteborg, Sweden. Ref No 953810003, August 2009. The Volvo Way AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements

More information

Example change management plan for CORD 2015

Example change management plan for CORD 2015 Example change management plan for CORD 2015 Needs Assessment (what needs to change & why) Main Goal / Objective of the Proposed Desired Outcome of the Factors / Forces that could effect the desired change

More information

The customer experience: have customers been forgotten?

The customer experience: have customers been forgotten? The customer experience: have customers been forgotten? In the current economic climate, keeping customers happy ought to be at the top of every company s agenda. But many managers are simply too bogged

More information

Agile Supercharged Scaling Agile as a Business Change Tool. James Yoxall Indigoblue Kevin Heery IPC Media Agile Business Conference

Agile Supercharged Scaling Agile as a Business Change Tool. James Yoxall Indigoblue Kevin Heery IPC Media Agile Business Conference Agile Supercharged Scaling Agile as a Business Change Tool James Yoxall Indigoblue Kevin Heery IPC Media Agile Business Conference How IPC drive VALUE over EFFORT Agile at IPC Doing Agile for 5 years Scrum

More information

Key Solutions Thought Leadership

Key Solutions Thought Leadership GE Capital Fleet Services Company Car Trends Your essential guide to the latest developments in the fleet industry Key Solutions Thought Leadership Welcome Every quarter since 2004, GE Capital, Fleet Services

More information

Author: Lydia Cillie-Schmidt Page 1

Author: Lydia Cillie-Schmidt Page 1 Talent Management: An integrated framework for implementation L Cillie-Schmidt: Talent Management: An integrated framework for implementation, Management Today, February 2009 Companies like to promote

More information

6TIPS FOR EVALUATING YOUR FINANCIAL PLANNING RELATIONSHIP BY ADAM WAITKEVICH, CFP, AIF, CDFA

6TIPS FOR EVALUATING YOUR FINANCIAL PLANNING RELATIONSHIP BY ADAM WAITKEVICH, CFP, AIF, CDFA 6TIPS FOR EVALUATING YOUR FINANCIAL PLANNING RELATIONSHIP BY ADAM WAITKEVICH, CFP, AIF, CDFA Wealth Planning Is About You For most of us money is a loyal servant, but a difficult master. We begin adulthood

More information

SCP Issues for Business and Industry

SCP Issues for Business and Industry SCP Issues for Business and Industry Introduction Business and industry are key players in the SCP agenda. They are at the core of production and are also key organizational consumers. As the most important

More information

Change Management for RIM Programs. Southern California Inland Empire Chapter ARMA International May 6, 2015

Change Management for RIM Programs. Southern California Inland Empire Chapter ARMA International May 6, 2015 Change Management for RIM Programs Southern California Inland Empire Chapter ARMA International May 6, 2015 Session Objectives Define Change Management Areas of RIM Needing Change Management Value of Change

More information

NECAQ Sustainability Program The Business Case

NECAQ Sustainability Program The Business Case NECAQ Sustainability Program The Business Case Key messages Energy efficiency is a fundamental element in the progression towards a future low-carbon economy. Actions to increase energy efficiency can

More information

LEADERSHIP COMPETENCY FRAMEWORK

LEADERSHIP COMPETENCY FRAMEWORK LEADERSHIP COMPETENCY FRAMEWORK 1 Introduction to the Leadership Competency Framework The Leadership Competency Framework focuses on three levels of management: Team Leaders/Supervisors responsible for

More information

Change. Management: The Elephant In. The Room!

Change. Management: The Elephant In. The Room! Change Management: The Elephant In The Room! What Is Change Management? 1) Defining and instilling new values, attitudes, norms, and behaviors within an organization that support new ways of doing work

More information

THE EMPLOYEE FACTOR: READYING YOUR ORGANIZATION FOR CUSTOMER EXPERIENCE SUCCESS. Experience Insights Whitepaper, Fall 2014

THE EMPLOYEE FACTOR: READYING YOUR ORGANIZATION FOR CUSTOMER EXPERIENCE SUCCESS. Experience Insights Whitepaper, Fall 2014 THE EMPLOYEE FACTOR: READYING YOUR ORGANIZATION FOR CUSTOMER EXPERIENCE SUCCESS Experience Insights Whitepaper, Fall 2014 In today s competitive business environment, organizations are investing money,

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

Creating a Training Program and Learning Culture in Your Organization

Creating a Training Program and Learning Culture in Your Organization Creating a Training Program and Learning Culture in Your Organization Common Roadblocks: 1. No manager support/accountability Use it or lose it We often forget this building block for all training and

More information

Succession Management

Succession Management Succession Management Design Build Attract When you plan for succession, you plan for success. Board members and executive leaders know the importance of succession management to long-term viability. They

More information

treasury risk management

treasury risk management Governance, Concise guide Risk to and Compliance treasury risk management KPMG is a leading provider of professional services including audit, tax and advisory. KPMG in Australia has over 5000 partners

More information

Core Competencies for Strategic Leaders In the BC Public Service

Core Competencies for Strategic Leaders In the BC Public Service Core Competencies for Strategic Leaders In the BC Public Service Brought to you by the BC Public Service Agency 1 Contents Core Competencies for All Strategic Leaders... 2 Core Competency Definitions...

More information

Senior IT managers are putting their best foot forward by harnessing DevOps to bring in agility in the business processes and enhance growth

Senior IT managers are putting their best foot forward by harnessing DevOps to bring in agility in the business processes and enhance growth COVER STORY DEVOPS XXPENSATION FOR IT SURVEY MANAGERS Senior IT managers are putting their best foot forward by harnessing DevOps to bring in agility in the business processes and enhance growth BY M A

More information

Achieving Results Through Genuine Leadership TM

Achieving Results Through Genuine Leadership TM Achieving Results Through Genuine Leadership TM T R A I N I N G Struggling daily with tough business issues and essential goals, organizations are prepared when genuine leaders are eager to live out the

More information

The ins and outs. of successful. leadership. Helping you to be a more effective leader

The ins and outs. of successful. leadership. Helping you to be a more effective leader The ins and outs of successful leadership Helping you to be a more effective leader What does your team expect from their leader? Someone who high-fives everyone from the post boy to the CEO on his way

More information

Focusing on you. Focusing on the future.

Focusing on you. Focusing on the future. Focusing on you. Focusing on the future. Talk to JAM now on 0800 211 8877 www.jamrecruitment.co.uk Powerful RPO solutions from JAM Recruitment Future Great recruitment is incredibly powerful. It can change

More information

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24

Briefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24 Briefing Paper How to Compete on Customer Experience: Six Strategic Steps How to Compete on Customer Experience: Six Strategic Steps Voice of the Customer as a term has come to reflect the growing understanding

More information

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial Responsible for: Member of: Grade: Team Leader Education Leadership Team Non-EBA Senior Manager

More information

Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified.

Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified. Asset management Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified. Data is about more than numbers. It tells

More information

Delivering an Unmatched Customer Experience

Delivering an Unmatched Customer Experience Consumers are becoming smarter than organisations. The implications are stark. Smart Organisations need to answer a whole new set of exam questions... David Williams, CEO Delivering an Unmatched Customer

More information

Energy Awareness for Success

Energy Awareness for Success Insert logo here Energy Awareness for Success Presented by Leeanne Timony MSc Environmental Engineer Nypro Healthcare Ireland COMMUNICATION ENCOURAGEMENT ENGAGEMENT LISTENING SUPPORT Effective Awareness

More information

Marketing and the 7Ps

Marketing and the 7Ps Marketing and the 7Ps www.cim.co.uk/marketingresources The Chartered Institute of Marketing 2005 www.cim.co.uk/knowledgehub 1 ONE What is marketing? Marketing is the management process responsible for

More information

Long-Term Asset Management Plan 2011-2021

Long-Term Asset Management Plan 2011-2021 Long-Term Asset Management Plan 2011-2021 Contents Introduction...3 A shared vision...4 Strategic planning to achieve our goals...4 Towards 2031...5 A long-term vision, communicated by our community...5

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

JULY 1, 2010 JUNE 30, 2013 STRATEGIC PLAN

JULY 1, 2010 JUNE 30, 2013 STRATEGIC PLAN DEPARTMENT OF HUMAN RESOURCES JULY 1, 2010 JUNE 30, 2013 STRATEGIC PLAN Introduction Human resource strategies are institutional efforts to support people (leaders, faculty and staff) to contribute to

More information

BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE

BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE BENEFITS REALIZATION ENSURES CHANGE DELIVERS GREATER BUSINESS VALUE Focusing on the delivery of value-adding benefits is an excellent way to achieve greater ROI from change. Benefits & Value Management

More information

Customer Management Strategy (2014-2017)

Customer Management Strategy (2014-2017) Customer Management Strategy (2014-2017) Version 1.1 Page 1 Foreword As technology improves, the demand for Council services to be available online and accessible 24/7 will increase as our customers choose

More information

June 2010 HEALTH, SAFETY, AND ENVIRONMENT MANAGEMENT SYSTEM (HSEMS)

June 2010 HEALTH, SAFETY, AND ENVIRONMENT MANAGEMENT SYSTEM (HSEMS) June 2010 HEALTH, SAFETY, AND ENVIRONMENT MANAGEMENT SYSTEM (HSEMS) TABLE OF CONTENTS PAGE PART I INTRODUCTION Corporate Health, Safety and Environment Policy.. 1 Purpose... 2 HSEMS Framework... 3 PART

More information

Framework and Guidelines for Principal Preparation Programs

Framework and Guidelines for Principal Preparation Programs THE FRAMEWORK FOR PRINCIPAL PREPARATION PROGRAM GUIDELINES PENNSYLVANIA DEPARTMENT OF EDUCATION 1 Purpose Of all the educational research conducted over the last 30 years in the search to improve student

More information

Strategic Plan. Valid as of January 1, 2015

Strategic Plan. Valid as of January 1, 2015 Strategic Plan Valid as of January 1, 2015 SBP 00001(01/2015) 2015 City of Colorado Springs on behalf of Colorado Springs Page 1 of 14 INTRODUCTION Integrated and long-term strategic, operational and financial

More information

Change Management models

Change Management models Change Management models Change management is a critical part of any project that leads, manages and enables people to accept new processes, technologies, systems, structures and values. It is the set

More information

ITPMG. February 2007. IT Performance Management: The Framework Initiating an IT Performance Management Program

ITPMG. February 2007. IT Performance Management: The Framework Initiating an IT Performance Management Program IT Performance Management: The Framework Initiating an IT Performance Management Program February 2007 IT Performance Management Group Bethel, Connecticut Executive Summary This Insights Note will provide

More information

Logan City Council. Strategic Planning and Performance Management Framework

Logan City Council. Strategic Planning and Performance Management Framework Logan City Council Strategic Planning and Performance Management Framework 1 Table of contents 1. Overview 3 a) Purpose 3 b) Key Features 3 2. Context 4 a) National Framework for Sustainability 4 b) Elements

More information

Effectively Using CobiT in IT Service Management

Effectively Using CobiT in IT Service Management Effectively Using CobiT in IT Service Management Crown copyright material is reproduced with the permission of the Controller of HMSO and Queen s Printer for Scotland. ITIL is a Registered Trade Mark of

More information

Native Vegetation Council. Strategic Plan 2014-16

Native Vegetation Council. Strategic Plan 2014-16 Native Vegetation Council Strategic Plan 2014-16 Foreword From the Presiding Member The Native Vegetation Council (NVC) is established under the Native Vegetation Act 1991, and exists to further the objects

More information

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes.

CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. TECHNOLOGY BRIEF: REDUCING COST AND COMPLEXITY WITH GLOBAL GOVERNANCE CONTROLS CA HalvesThe Cost Of Testing IT Controls For Sarbanes-Oxley Compliance With Unified Processes. Table of Contents Executive

More information

CHANGE MANAGEMENT PRINCIPLES AND PRACTICES IN ORGANISATION

CHANGE MANAGEMENT PRINCIPLES AND PRACTICES IN ORGANISATION CHANGE MANAGEMENT PRINCIPLES AND PRACTICES IN ORGANISATION Dr. Mane Vijay Annaso Associate Professor in Commerce Mahatma Phule Mahavidyalaya Pimpri, Pune-17, India. vijay_mane5777@yahoo.co.in ABSTRACT:

More information

Photo/image: David Howard LCF Publication No.68 guidance tools. LCF/Just Space Response to Planning for a Better London. London Civic Forum

Photo/image: David Howard LCF Publication No.68 guidance tools. LCF/Just Space Response to Planning for a Better London. London Civic Forum Photo/image: David Howard LCF Publication No.68 guidance tools LCF/Just Space Response to Planning for a Better London London Civic Forum JUST SPACE RESPONSE TO PLANNING FOR A BETTER LONDON Environment

More information

The Future of Energy: The UK Manufacturing Opportunity

The Future of Energy: The UK Manufacturing Opportunity The Future of Energy: The UK Manufacturing Opportunity A report from Siemens @SiemensUKNews www.siemens.co.uk/energy-challenges Contents 3 4 Introduction Key findings commentary Results from the sectors

More information

Responsibility I Assessing Individual and Community Needs for Health Education

Responsibility I Assessing Individual and Community Needs for Health Education CHE Competencies Starting in the early 1990s, three national professional organizations the Society for Public Health Education, the American Association for Health Education, and the American Alliance

More information

VPQ Level 6 Business, Management and Enterprise

VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Certificate in Business, Management and Enterprise The VPQ Level 6 Certificate in Business, Management and Enterprise is a 30 credit qualification.

More information

TEC Capital Asset Management Standard January 2011

TEC Capital Asset Management Standard January 2011 TEC Capital Asset Management Standard January 2011 TEC Capital Asset Management Standard Tertiary Education Commission January 2011 0 Table of contents Introduction 2 Capital Asset Management 3 Defining

More information

Sustaining a Transformation through People, Process and Technology Focus

Sustaining a Transformation through People, Process and Technology Focus ISERC 2013 Pre-Conference Workshop Sunday 8-5 PM Sustaining a Transformation through People, Process and Technology Focus 2012 IBM Corporation Instructor Bios Michael V. Testani Master Black Belt Lean

More information

Conducting an Effective Performance Appraisal

Conducting an Effective Performance Appraisal Conducting an Effective Performance Appraisal In this factsheet What is performance appraisal? Who assesses performance? How to conduct a performance appraisal Appraisal skills What is performance appraisal?

More information

Assignment 2. by Sheila Y. Grangeiro Rachel M. Vital EDD 9100 CRN 51180 Leadership Seminar

Assignment 2. by Sheila Y. Grangeiro Rachel M. Vital EDD 9100 CRN 51180 Leadership Seminar Assignment 2 by Sheila Y. Grangeiro Rachel M. Vital EDD 9100 CRN 51180 Leadership Seminar Nova Southeastern University July 29, 2012 2 Book Review Overview The Four Obsessions of an Extraordinary Executive

More information

An Introduction to Sustainability Reporting. What Is Sustainability Reporting. White Paper: An Introduction to Sustainability Reporting

An Introduction to Sustainability Reporting. What Is Sustainability Reporting. White Paper: An Introduction to Sustainability Reporting An Introduction to Sustainability Reporting There is a growing movement, worldwide, to not only be a more responsible corporate citizen, but to trade on that fact and Sustainability Reporting is the lynchpin

More information

Managing Customer. Relationships

Managing Customer. Relationships Managing Customer Relationships A guide to help you identify a range of areas to address in order to get the most from your relationships with your customers Managing customer relationships should be seen

More information

customer experiences Delivering exceptional Customer Service Excellence

customer experiences Delivering exceptional Customer Service Excellence Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation

More information

LEADERSHIP CULTURE SURVEY

LEADERSHIP CULTURE SURVEY LEADERSHIP CULTURE SURVEY THE LEADERSHIP CULTURE SURVEY TM See the whole picture and discover a compelling rationale for change The LEADERSHIP CULTURE SURVEY TM delivers a powerful litmus test of your

More information

MBA Dissertation Summary

MBA Dissertation Summary MBA Dissertation Summary Barriers and Enablers to Environmental Sustainability Implementation in UK Business The purpose of the dissertation was to answer the following research question: What are the

More information

The Asset Management Landscape

The Asset Management Landscape The Asset Management Landscape ISBN 978-0-9871799-1-3 Issued November 2011 www.gfmam.org The Asset Management Landscape www.gfmam.org ISBN 978-0-9871799-1-3 Published November 2011 This version replaces

More information

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy

Accenture Sustainability Performance Management. Delivering Business Value from Sustainability Strategy Accenture Sustainability Performance Management Delivering Business Value from Sustainability Strategy Global executives are as committed as ever to sustainable business. Yet, executing a sustainability

More information

Ten reasons to upgrade your software

Ten reasons to upgrade your software IRIS Accounting & Business Solutions Whitepaper Ten reasons to upgrade your software Ten reasons to upgrade your software If your software is struggling to fit the needs and requirements of your organisation,

More information

The Business Case in the 21 st Century. Jeff Jackson

The Business Case in the 21 st Century. Jeff Jackson The Business Case in the 21 st Century Jeff Jackson Why do we need business cases? There has always been pressure for organisations both in the public and private sector to demonstrate delivery of value

More information

Guidelines for the Success of a Business Process Management Initiative

Guidelines for the Success of a Business Process Management Initiative Guidelines for the Success of a Business Process Management Initiative Insert Company Logo June 8 th 2012 Agenda Business Process Management Lifecycle Making change sustainable Business Process Governance

More information

1 Executive Onboarding Reward vs. Risk

1 Executive Onboarding Reward vs. Risk 1 Executive Onboarding Reward vs. Risk Gerard F. McDonough and Becky Choi, J.D. LEADFIRST LEARNING SYSTEMS, LLC Challenging Transitions It would seem that as professionals become more advanced in their

More information

The Age of the Customer

The Age of the Customer The Age of the Customer Some insight from Australia September 2013 Sue O Gorman IS Service Management Manager Auckland Council CUSTOMER EXPERIENCE SYMPOSIUM SYDNEY, MARCH 2013 Private & Public Sector organisations

More information

Appendix 1: Performance Management Guidance

Appendix 1: Performance Management Guidance Appendix 1: Performance Management Guidance The approach to Performance Management as outlined in the Strategy is to be rolled out principally by Heads of Service as part of mainstream service management.

More information

A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT

A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT A CHANGE MANAGEMENT STRATEGY FOR YOUR ERP PROJECT Contents Executive Summary Introduction: Change is Easy, Transition is Hard Effectively Managing Change: An Equation Initiating/Sustaining Change Core

More information

Manage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred

Manage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred Introduction Country Care s Customer Service Charter represents our vision and values and sets out what our service users can expect from Country Care when they select us to provide their service. Country

More information

TALENT MANAGEMENT A LINK TO BUSINESS STRATEGY

TALENT MANAGEMENT A LINK TO BUSINESS STRATEGY TALENT MANAGEMENT A LINK TO BUSINESS STRATEGY Lets talk strategy Lets talk Value Creation/ Value Drivers 2 The Key Question????? What are the key value drivers/ thematic areas in our organizations? What

More information

Prepared by: Kate Tarrant Prepared February 3, 2015

Prepared by: Kate Tarrant Prepared February 3, 2015 STATE POLICY TO PROMOTE EFFECTIVE TEACHING AND LEARNING Discussion Guide: In What Ways do Teaching Condition Support Effective Teachers? Prepared by: Kate Tarrant Prepared February 3, 2015 Please note

More information

Working with Vendors Finding the right partners and nurturing the relationship. by John Casey

Working with Vendors Finding the right partners and nurturing the relationship. by John Casey The Expert Series is a collection of articles, papers and writings by PM Solutions associates and other industry experts that provides insight into the practice and value of project management. Working

More information

Table of Contents Page Introduction... 3 Key Feedback Principles... 4 Types of Feedback... 5

Table of Contents Page Introduction... 3 Key Feedback Principles... 4 Types of Feedback... 5 P r o v i d i n g q u a l i t y f e e d b a c k a g o o d p r a c t i c e g u i d e Table of Contents Page Introduction... 3 Key Feedback Principles... 4 Types of Feedback... 5 Positive Feedback... 5 Developmental

More information

Finding the Supply Chain Carbon Lever

Finding the Supply Chain Carbon Lever Finding the Supply Chain Carbon Lever Workshop Summary May 13, 2013 Key takeaways Major themes across the discussions in the room and over lunch focused on the following: Supply chain offers one of the

More information

Prepared for: Your Company Month/Year

Prepared for: Your Company Month/Year Prepared for: Your Company Month/Year This sample is a condensed version showing selections from an actual 4Cs Comprehensive Employee Survey Analysis report and balloons explaining the main features of

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

How Companies Are Investing in Sustainability

How Companies Are Investing in Sustainability March 23, 2009 How Companies Are Investing in Sustainability By Brandi McManus http://www.greenbiz.com/feature/2009/03/23/investing sustainability Long term sustainable growth is important to building

More information

Business Plan: Fleet Services

Business Plan: Fleet Services Business Plan: Fleet Services How does this service contribute to the results identified in the City of London Strategic Plan? A Strong Economy A Green and Growing City Fleet Services owns and manages

More information

Asset Management Plans

Asset Management Plans Tertiary Education CAM Workshop 17 February 2012 Objective and Overview The objective is to develop an understanding of how Asset Management Plans are produced: Purpose, definitions and misconceptions

More information

NSW Government ICT Governance Framework for Whole of Government Investments

NSW Government ICT Governance Framework for Whole of Government Investments NSW Government ICT Governance Framework for Whole of Government Investments November 2014 CONTENTS 1. Introduction 1 2. Scope and application 2 3. Purpose 2 4. Outcomes 2 5. Governance framework 3 6. Governance

More information

Eight Recommendations to Improve Employee Engagement

Eight Recommendations to Improve Employee Engagement REWARD STRATEGY AND PRACTICE Eight Recommendations to Improve Employee Engagement Tom McMullen, Hay Group * To start, let's de ne employee engagement as the level of commitment that employees feel toward

More information

The Senior Manager s Role in SAFETY MANAGEMENT SYSTEMS

The Senior Manager s Role in SAFETY MANAGEMENT SYSTEMS The Senior Manager s Role in SAFETY MANAGEMENT SYSTEMS Introduction This document has been developed by the SMS International Collaboration Group which the CAA is a key participant in. The introduction

More information

Service Catalogue. Inside

Service Catalogue. Inside Service Catalogue This catalogue provides an overview of Xceed Group s main services and areas of expertise. Our people, tools & processes underpin these propositions and capabilities and enable us to

More information

Managing & Mastering Organizational Change Sirota Science Webinar Series

Managing & Mastering Organizational Change Sirota Science Webinar Series June 4, 2013 Managing & Mastering Organizational Change Sirota Science Webinar Series Setting the Stage: The Change Imperative In today s competitive and uncertain business environment, organizations cannot

More information

Link Sustainability to Corporate Strategy Using the Balanced Scorecard

Link Sustainability to Corporate Strategy Using the Balanced Scorecard Link Sustainability to Corporate Strategy Using the Balanced Scorecard People and their managers are working so hard to be sure things are done right, that they hardly have time to decide if they are doing

More information

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended.

TDWI strives to provide course books that are content-rich and that serve as useful reference documents after a class has ended. Previews of TDWI course books offer an opportunity to see the quality of our material and help you to select the courses that best fit your needs. The previews cannot be printed. TDWI strives to provide

More information

How important is workplace cultural change and how do you go about driving it?

How important is workplace cultural change and how do you go about driving it? Group Member Poll How important is workplace cultural change and how do you go about driving it? The HR professional s role is increasingly to take responsibility for the continual reshaping of the enterprise

More information

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any

More information

Accenture Utilities Podcast Series A perspective on enterprise asset management in the power generation sector

Accenture Utilities Podcast Series A perspective on enterprise asset management in the power generation sector Accenture Utilities Podcast Series A perspective on enterprise asset management in the power generation sector An interview with Todd Knapp, Accenture s Enterprise Asset Management Lead in Accenture Utilities

More information

PRINCIPLES FOR SUSTAINABLE INSURANCE REPORT ON PROGRESS SEPTEMBER 2014

PRINCIPLES FOR SUSTAINABLE INSURANCE REPORT ON PROGRESS SEPTEMBER 2014 PRINCIPLES FOR SUSTAINABLE INSURANCE REPORT ON PROGRESS SEPTEMBER 2014 Purpose of document This document outlines our commitment and progress towards implementing the Principles for Sustainable Insurance,

More information

The Perusal and Review of Different Aspects of the Architecture of Information Security

The Perusal and Review of Different Aspects of the Architecture of Information Security The Perusal and Review of Different Aspects of the Architecture of Information Security Vipin Kumar Research Scholar, CMJ University, Shillong, Meghalaya (India) Abstract The purpose of the security architecture

More information

The Fiduciary Advantage

The Fiduciary Advantage Webcast Script The Fiduciary Advantage Q21010 Speakers: John Zarchen, National Manager, Wells Fargo Wealth Management Dave Coffaro, Chief Fiduciary Officer, Wells Fargo Private Bank Making a decision on

More information

Our Guide to Customer Journey Mapping

Our Guide to Customer Journey Mapping Our Guide to Customer Journey Mapping Our Guides Our guides are here to help you understand a topic or to provide support for a particular task you might already be working on. Inside you ll find lots

More information

Lost in Payroll Land? Join the debate to discover how to make your payroll costs shrink before your eyes!

Lost in Payroll Land? Join the debate to discover how to make your payroll costs shrink before your eyes! Lost in Payroll Land? Join the debate to discover how to make your payroll costs shrink before your eyes! 1. Organising your Global payroll What does that mean? Why does it need to be done? Why it can

More information

Stepanova Elina EFFECTIVE LEADERSHIP PhD economic science Siberian Federal University Krasnoyarsk

Stepanova Elina EFFECTIVE LEADERSHIP PhD economic science Siberian Federal University Krasnoyarsk Stepanova Elina EFFECTIVE LEADERSHIP PhD economic science Siberian Federal University Krasnoyarsk Leadership styles demonstrated their contribution to leadership effectiveness. Leadership styles is dependant

More information

Lean Management and Culture Change

Lean Management and Culture Change Lean Management and Culture Change Mike Halstead VP Operations Eastern Division Quorum Health Resources Starbucks Video 2 Why Adopt Process Improvement in Healthcare? Cost of Care Increasing $ Inpatient

More information