About the organisations taking part
|
|
- Damon Small
- 8 years ago
- Views:
Transcription
1 About the organisations taking part The Care Quality Commission is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We work in the following ways: Making sure services meet fundamental standards that people have a right to expect whenever they receive care. Registering care services that meet our standards. Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards. Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act. Listening to and acting on your experiences. Involving the public and people who receive care in our work and working in partnership with other organisations and local groups. Challenging all providers, with the worst performers getting the most attention. Making fair and authoritative judgements, supported by the best information and evidence. Taking appropriate action if care services are failing to meet fundamental standards of quality and safety. Carrying out in-depth investigations to look at care across the system. Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.
2 Newcastle City Council (adult social care and support) works with older people and with adults with physical, sensory, learning or cognitive disabilities and impairments, or mental health difficulties or addictions living in Newcastle. People may require support because of disability, illness, age-related frailty or because they provide unpaid care for a loved one. Protecting the most vulnerable in society is one of the council s most important responsibilities. We have a statutory responsibility to prevent, reduce, and delay people s needs for social care support, including providing information and advice to people. We also commission a wide range of preventative services such as housing-related support and services focused on improving and promoting wellbeing and health. These services support people with low level needs and are aimed at helping individuals to live independently and maintain their quality of life. We have a duty to assess where there is an appearance of need, and for those with eligible needs, arrange a package of social care support for an individual and their carer. Assessments take place in the community or following a hospital admission and are carried out in close collaboration with the individual and their carer, and with partner organisations, particularly the NHS. The National Eligibility Criteria is used during the assessment process to determine eligible needs. People with eligible needs for councilfunded support in the community receive a Personal Budget. Individuals and their carers can then arrange services to meet their needs using a Direct Payment, or the council can arrange these services on the individual s behalf. The Newcastle upon Tyne Hospitals NHS Foundation Trust provides services from the Freeman Hospital, Royal Victoria Infirmary, Campus for Ageing and Vitality (formerly Newcastle General Hospital), Centre for Life (fertility and genetics services) and Newcastle Dental Hospital, as well as a range of community services including Walk-n Centres, nursing and therapy services. Last year ( ) we saw more patients than ever before with over 1.72 million patient contacts. We remain committed to putting patients at the heart of everything we do by continuing to enhance the quality and safety of our services. We consistently perform well against various national patient satisfaction standards including the National Patient Surveys and the NHS Friends and Family Test and are committed to listening to the people who use our services and acting on their feedback. We are proud to have achieved one of the top scores in the 2014 National Staff Survey for staff recommending the Trust as a place to receive treatment. Our priority for the coming year is to remain one of the best Foundation Trusts delivering the highest quality of care that meets the needs of our patients. Our principle in the delivery of care is to treat our patients to the standards that we would expect, not just for ourselves but for our family and loved ones. This means: Patients come first People and partnerships are important Professionalism at all times Pioneering services Pride in what we do
3 NHS England leads the National Health Service (NHS) in England. We want everyone to have greater control of their health and their wellbeing, and to be supported to live longer, healthier lives by high quality health and care services that are compassionate, inclusive and constantly-improving. A lot of the work we do involves the commissioning of health care services in England. We commission the contracts for GPs, pharmacists, and dentists and we support local health services that are led by groups of GPs through Clinical Commissioning Groups (CCGs). We are working closely with local CCGs, including Newcastle Gateshead CCG, to support the development of integrated out-of-hospital services based around the needs of local people. This is part of a wider strategy to join up care in and out of hospital which could lead to a number of benefits for patients and the public, including improved access to primary care and wider out-of-hospitals services, with more services available closer to home and a better patient experience through more joined-up services. We value our links with groups such as Healthwatch Newcastle and the feedback which they are able to provide on patients and the public s experiences of local health services. NHS Newcastle Gateshead Clinical Commissioning Group (CCG) and is made up of doctors, nurses and other health professionals, supported by experienced health service managers. Our job is to make sure there are local health services in place for the people of Newcastle and Gateshead. Commissioning is the planning, choosing and buying of local health services to meet the needs of local people. We are responsible for the majority of local NHS spending including most hospital based care, community health services, mental health services and urgent and emergency care such as ambulance services. All local GP practices are members of the CCG and work alongside specialist healthcare professionals and managers, combining expertise and experience to improve healthcare services and benefit the people of Newcastle and Gateshead. What does this mean for patients? Because the CCG is made up of GP practices and family doctors we believe we are well placed to fully understand our patients needs, and are able to develop responsive health services, making sure that patient care is always at the heart of our decision-making, and ensuring we continue to provide best practice and evidence-based medicine. You can find out more about NHS Newcastle Gateshead CCG at
4 The North East Ambulance Service NHS Foundation Trust operates across Northumberland, Tyne and Wear, Durham and Teesside. We provide emergency and urgent care and patient transport services for an area of around 3,230 square miles and we employ over 2,500 people who serve our population of approximately 2.66million people. We currently have 65 Trust locations, including 56 emergency care ambulance stations. A number of these stations also house non-emergency Patient Transport Service employees and vehicles and we share some of our sites with fire and rescue services. Our mission - Why we wear our badge. Safe, effective and responsive care for all. The pride we place in delivering our services marks us out as second to none in terms of reliability, professionalism and compassion. People rely on us for the responsive services we provide all day, every day, throughout the areas we serve. Our vision - Where our badge will take us. Unmatched quality of care, every time we touch lives. Even in the most challenging situations we will strive to perform to the highest professional standards in a spirit of collaboration and teamwork, no matter what the circumstances. We will be acknowledged as the leading specialist care provider when looking after the patients in our care. Vocare is a clinically led leading provider of outsourced urgent healthcare services in the UK. We deliver safe and efficient health services in close collaboration with the NHS to deliver innovative and quality services. Our priority is to improve access to urgent healthcare and ensure that patients receive the appropriate level of care to meet their needs from the right service at the right time. We believe innovation and a true partnership with the NHS are the keys to providing quality and integrated services. In the North East of England Northern Doctors Urgent Care operates the NHS 111 service, in partnership with the North East Ambulance Service, delivering a triage and referral service across the entire region to over 2.5 million patients. We also operate Urgent Care Centres in the following local areas:
5 Royal Victoria Infirmary North Tyneside General Hospital All of these services can be accessed via NHS 111. We also provide a GP out of hours service across the North Tyneside and Newcastle upon Tyne areas, which are accessible by ringing the 111 service. Northumberland, Tyne and Wear NHS Foundation Trust provides mental health and learning disability services in Newcastle and across the Northumberland and Tyne and Wear areas. This includes the Community Mental Health Teams in Newcastle for adults, young people, older people and community learning disability teams. As well as this we provide a range of inpatient services.
Complaints Procedures. Listening... Acting... Improving
x147926_nfh164_p2_vw_x147926_nfh164_p2_vw 17/04/2015 15:32 Page 1 Complaints Procedures Listening... Acting... Improving x147926_nfh164_p2_vw_x147926_nfh164_p2_vw 17/04/2015 15:32 Page 2 x147926_nfh164_p2_vw_x147926_nfh164_p2_vw
More informationThe Care Quality Commission and the Healthwatch network: working together
The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and
More informationAmbitions for Palliative and End of Life Care:
Ambitions for Palliative and End of Life Care: A national framework for local action 2015-2020 National Palliative and End of Life Care Partnership Association for Palliative Medicine; Association of Ambulance
More informationLiverpool Clinical Commissioning Group: for a healthy Liverpool
1 Liverpool Clinical Commissioning Group: for a healthy Liverpool In this leaflet: - A guide to Liverpool Clinical Commissioning Group and its priorities for the city - Introducing The Healthy Liverpool
More informationSchool of Medicine. Specialty Trainee Year 3 in Dermatology JOB DESCRIPTION
School of Medicine Specialty Trainee Year 3 in Dermatology JOB DESCRIPTION Human Resources Department Lead Employer Waterfront 4 Goldcrest Way Newburn Riverside Newcastle upon Tyne Tyne and Wear NE15 8NY
More informationBig Chat 4. Strategy into action. NHS Southport and Formby CCG
Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5
More informationSchool of Broad Based Training (BBT) Core Trainee Year 1 JOB DESCRIPTION
School of Broad Based Training (BBT) Core Trainee Year 1 JOB DESCRIPTION Human Resources Department Lead Employer Trust Waterfront 4 Goldcrest Way Newburn Riverside Newcastle upon Tyne Tyne and Wear NE15
More informationCQC: The journey to excellence and The new approach to inspection of ambulance services
CQC: The journey to excellence and The new approach to inspection of ambulance services Professor Sir Mike Richards Chief Inspector of Hospitals April 2014 1 Overview CQC: Our journey The approach we have
More informationYour Views on NHS Continuing Healthcare. A consultation on proposed policy review for Mid Essex Clinical Commissioning Group
Your Views on NHS Continuing Healthcare A consultation on proposed policy review for Mid Essex Clinical Commissioning Group Monday 11th May - Sunday 5th July 2015 Contents 1. Introduction... 3 2. Who is
More informationA&E Recovery & Improvement Plan
Engagement and Patient Experience Committee (A Sub-Committee of NHS Southwark CCG Governing Body) ENCLOSURE B A&E Recovery & Improvement Plan DATE OF MEETING: September 2013 CCG DIRECTOR RESPONSIBLE: Tamsin
More informationCriminal Justice Liaison and Diversion Service Information Leaflet
Criminal Justice Liaison and Diversion Service Information Leaflet Shining a light on the future Introduction The Criminal Justice Liaison and Diversion Service offers advice and support for people with
More informationTime to Act Urgent Care and A&E: the patient perspective
Time to Act Urgent Care and A&E: the patient perspective May 2015 Executive Summary The NHS aims to put patients at the centre of everything that it does. Indeed, the NHS Constitution provides rights to
More informationhttp://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp
Who to complain to information for patients in England http://www.gmc-uk.org/concerns/making_a_complaint/who_to_complain_to_en.asp The process of making a complaint will be easier and less stressful if
More informationA fresh start for the regulation of ambulance services. Working together to change how we regulate ambulance services
A fresh start for the regulation of ambulance services Working together to change how we regulate ambulance services The Care Quality Commission is the independent regulator of health and adult social
More informationPatient Transport Service - Workshop
Patient Transport Service - Workshop 26 th November 2014 Additional information and contact details info@healthwatchsouthtyneside.co.uk 0191 489 7952 www.healthwatchsouthtyneside.co.uk Report prepared
More informationA fresh start for the regulation and inspection of primary care dental services
A fresh start for the regulation and inspection of primary care dental services Working together to change how we regulate primary care dental services The Care Quality Commission is the independent regulator
More informationThe importance of nurse leadership in securing quality, safety and patient experience in CCGs
Briefing note: July 2012 The importance of nurse leadership in securing quality, safety and patient experience in CCGs Introduction For the NHS to meet the challenges ahead, decisions about health services
More informationYour rights and how to make a complaint
Your rights and how to make a complaint Most medical care and treatment goes well, but things occasionally go wrong, and you may want to complain. So where do you start? Every NHS organisation has a complaints
More informationA fresh start for the regulation and inspection of adult social care
A fresh start for the regulation and inspection of adult social care Working together to change how we inspect and regulate adult social care services The Care Quality Commission is the independent regulator
More informationNMC Standards of Competence required by all Nurses to work in the UK
NMC Standards of Competence required by all Nurses to work in the UK NMC Standards of Competence Required by all Nurses to work in the UK The Nursing and Midwifery Council (NMC) is the nursing and midwifery
More informationAre you eligible for NHS-funded transport?
Are you eligible for NHS-funded transport? July 2014 This leaflet is produced by Mid Essex Clinical Commissioning Group (CCG) for all patients registered with a GP in the districts of Braintree, Chelmsford
More informationSummary Strategic Plan 2014-2019
Summary Strategic Plan 2014-2019 NTWFT Summary Strategic Plan 2014-2019 1 Contents Page No. Introduction 3 The Trust 3 Market Assessment 3 The Key Factors Influencing this Strategy 4 The impact of a do
More informationIncluding Shropshire Community Health NHS Trust
The Local NHS Including Shropshire Community Health NHS Trust An overview of health and care organisations in Shropshire, Telford & Wrekin and mid Wales The way the NHS is England is planned, commissioned
More informationWhat standards you have a right to expect from the regulation of your dentist
What standards you have a right to expect from the regulation of your dentist 1 About this booklet This guide is for you if you receive treatment or care from a dental practice in England. It helps you
More informationNorthumberland, Tyne and Wear NHS Foundation Trust. Council of Governors Meeting. Paper for Debate, Decision or Information: For information
Agenda item 7) Northumberland, Tyne and Wear NHS Foundation Trust Council of Governors Meeting Meeting Date: Thursday 12 November 2015 Title and Author of Paper: Chief Executive s Report John Lawlor, Chief
More informationNorth Central London Joint Formulary Committee (NCL JFC) Patient Partner Role Description
North Central London Joint Formulary Committee (NCL JFC) Patient Partner Role Description Title: Time commitment: Patient Partner for NCL JFC Meetings are typically held during the afternoon for two hours
More informationA fresh start for the regulation of independent healthcare. Working together to change how we regulate independent healthcare
A fresh start for the regulation of independent healthcare Working together to change how we regulate independent healthcare The Care Quality Commission is the independent regulator of health and adult
More informationIntermediate care and reablement
Factsheet 76 May 2015 About this factsheet This factsheet explains intermediate care, a term that includes reablement. It consists of a range of integrated services that can be offered on a short term
More informationGuide to making a complaint about an NHS service
Guide to making a complaint about an NHS service February 2014 Healthwatch Coventry www.healthwatchcoventry.org.uk Contents 1. About this guide page 3 2. The NHS complaints procedure page 3 3. About the
More informationbriefing An involving service Ambulance responses in urban and rural areas Background Key points November 2011 Issue 226
briefing November 2011 Issue 226 An involving service Ambulance responses Key points Patients, rightly, expect a high level of service, wherever they live. Trusts need to address the public s expectation
More informationCSH Surrey. Why they developed?
CSH Surrey CSH Surrey is an award winning community services provider with a passion for quality and innovation. They provide community health services for adults, children and their families, in the homes,
More informationHelp with health costs
Factsheet 61 July 2015 About this factsheet Most NHS services are free to everyone but there may be charges for prescriptions, dental treatment, sight tests, glasses and contact lenses and wigs and fabric
More informationTel: 020 8441 8122 Fax: 020 8447 3890 E: mail@patient-transport.co.uk
Patient Transport (UK) LTD Leading the Private Ambulance Sector Tel: 020 8441 8122 Fax: 020 8447 3890 E: mail@patient-transport.co.uk Table of Contents Company Statement... 3 Company Values... 3 Services
More informationStandards for pre-registration nursing education
Standards for pre-registration nursing education Contents Standards for pre-registration nursing education... 1 Contents... 2 Section 1: Introduction... 4 Background and context... 4 Standards for competence...
More informationCompetencies for entry to the register: Adult Nursing
for entry to the register: Adult Nursing Domain 1: Professional values All nurses must act first and foremost to care for and safeguard the public. They must practise autonomously and be responsible and
More informationHow To Complain About A Health And Social Care Service
How to complain about a health or social care service February 2014 About this leaflet Although most people have no problems when using health or social care services, sometimes things can go wrong. This
More informationNHS Citizen Assembly Stocktake (March 2015) Self-care and personalisation. Version 1
NHS Citizen Assembly Stocktake (March 2015) Self-care and personalisation Version 1 1 Self-care and personalisation One of the great strengths of this country is that we have an NHS that - at its best
More informationNHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704
NHS England Equality Information Patient and Public Focus First published January 2014 Updated May 2014 Publication Gateway Reference Number: 01704 NHS England INFORMATION READER BOX Directorate Medical
More informationCommunicating the Care Act
Communicating the Care Act Communicating the Care Act what s changed? From April 2015, care and support in England is changing to become more consistent across the country. The overall aim of the Care
More informationNORTHUMBERLAND, TYNE AND WEAR NHS FOUNDATION TRUST BOARD OF DIRECTORS MEETING
NORTHUMBERLAND, TYNE AND WEAR NHS FOUNDATION TRUST Meeting Date: 26 November 2014 BOARD OF DIRECTORS MEETING Title and Author of Paper: Performance Report (Month 7). Lisa Quinn, Executive Director of Performance
More informationA fresh start for the regulation and inspection of substance misuse services
A fresh start for the regulation and inspection of substance misuse services Working together to change how we regulate, inspect and monitor specialist substance misuse services The Care Quality Commission
More informationEast Surrey Clinical Commissioning Group
East Surrey Clinical Commissioning Group Prospectus 1 Contents Who are we?... 4 Our vision... 6 Health needs of our population... 7 Commissioning... 8 Joined up working... 9 Money... 10 Getting involved
More informationYour local specialist mental health services
Your local specialist mental health services Primary Care Liaison Service B&NES Primary Care Mental Health Liaison service is a short-term support service to help people with mental health difficulties
More informationFuture hospital: Caring for medical patients. Extract: Recommendations
Future hospital: Caring for medical patients Extract: Recommendations Future hospital: caring for medical patients Achieving the future hospital vision 50 recommendations The recommendations from Future
More informationAn Introduction to our Services
An Introduction to our Services Ambulance services are at the front line of the NHS. That s why, at Yorkshire Ambulance Service (YAS), we put patients and their needs at the heart of everything we do.
More informationLegal duties for clinical commissioning groups and NHS England
The Health and Social Care Act 2012 introduced significant amendments to the NHS Act 2006, especially with regard to how NHS commissioners will function. These amendments include two complementary duties
More informationNHS CONFEDERATION MEMBER BRIEFING
NHS CONFEDERATION MEMBER BRIEFING Government's full response to the Francis report Many of the measures included in today's report, 'Hard Truths: the journey to putting patients first', have already been
More informationGOVERNING BODY PROPOSED MODERNISATION OF MENTAL HEALTH FACILITIES IN SW LONDON
GOVERNING BODY LEAD: Dr Phil Moore REPORT AUTHOR: Andrew Partington on behalf of Kingston CCG; Merton CCG; Sutton CCG; Richmond CCG; Wandsworth CCG ATTACHMENT: AGENDA ITEM: 7 D RECOMMENDATION: The Governing
More informationStandard Operating Procedure. CCG SOP10 Management of Contractors. Version 1. Implementation Date 01/04/2013. Review Date 30/04/2014.
Northumberland, North Tyneside, Newcastle North and East, Newcastle West, Gateshead, South Tyneside, Sunderland, North Durham, Durham Dales, Easington and Sedgefield, Darlington, Hartlepool and Stockton
More informationMental Health Crisis Care: Shropshire Summary Report
Mental Health Crisis Care: Shropshire Summary Report Date of local area inspection: 26 and 27 January 2015 Date of publication: June 2015 This inspection was carried out under section 48 of the Health
More informationNon-Emergency Patient Transport Services. Public Consultation Report
Non-Emergency Patient Transport Services Public Consultation Report 1 Contents 1. Introduction... 3 2. Background... 3 2.1. What are non-emergency patient transport services... 3 2.2. Local The picture
More informationBOARD PAPER NHS ENGLAND
Paper 1505142 BOARD PAPER NHS ENGLAND Title: Patient and Public Voice From: Tim Kelsey, National Director for Patients and Information Purpose of paper: NHS England is committed to: promoting and upholding
More informationNHS Scotland Wheelchair Modernisation Delivery Group
SCOTTISH GOVERNMENT HEALTH AND SOCIAL CARE DIRECTORATES THE QUALITY UNIT HEALTHCARE PLANNING DIVISION NHS Scotland Wheelchair Modernisation Delivery Group WHEELCHAIR & SEATING SERVICES QUALITY IMPROVEMENT
More informationIndependent acute healthcare, ambulance services and primary care dental services
Independent acute healthcare, ambulance services and primary care dental services Changes to the way we regulate and inspect services Interim Regulatory Impact Assessment This interim regulatory impact
More informationChanging health and care in West Cheshire The West Cheshire Way
Changing health and care in West Cheshire The West Cheshire Way Why does the NHS need to change? The NHS is a hugely important service to patients and is highly regarded by the public. It does however
More informationImproving Emergency Care in England
Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed
More informationWhat is hospice care? Answering questions about hospice care
What is hospice care? Answering questions about hospice care Introduction If you, or someone close to you, have a life-limiting or terminal illness, you may have questions about the care you can get and
More informationThe Best Practice of Putting Patients First
Bradford Teaching Hospitals NHS Foundation Trust MID Ref: 13010803 Together, putting patients first Mission: to provide safe healthcare, of the highest quality, at all times We Care We Value People We
More informationSupporting information pack
Supporting information pack The new commissioning system As part of the modernisation of the NHS, a number of changes to how health services are managed came into effect from April 2013. Primary Care Trusts
More informationSummary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.
Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January
More informationA step by step guide to making a complaint about the NHS
A step by step guide to making a complaint about the NHS Please read this first Are you worried or unhappy about your current healthcare or treatment of that of a loved one? If you are then it may be more
More informationEVERYONE COUNTS: FINANCIAL IDEAS CITIZENS IN 7 DAYS A WEEK CONTROL TRANSPARENCY AND PARTICIPATION TRANSFORMATIVE
EVERYONE COUNTS: PLANNING FOR PATIENTS 2014/15 TO 2018/19 BETTER OUTCOMES FOR PATIENTS NHS SERVICES 7 DAYS A WEEK TRANSPARENCY AND PARTICIPATION PUTTING PATIENTS AND CITIZENS IN CONTROL FINANCIAL CONTROL
More informationComplaints and MP Enquiries Quarter 1 Report 2015/2016
Complaints and MP Enquiries Quarter 1 Report 2015/2016 Governing Body meeting 1 October 2015 Item 17m Author(s) Sarah Neil, Complaints Manager and Patient Experience Lead Sponsor Kevin Clifford, Chief
More informationNHS Islington Clinical Commissioning Group Conflict of Interest Template
Appendix: 3.2a NHS Islington Clinical Commissioning Group Conflict of Interest Template Service: Clinical Commissioning Locally Commissioned Service 2013-14 Question Comment/Evidence Questions for all
More informationChairs of the Governing Boards for the CCGs within the collaboration
Job title: Accountable Officer Clinical Commissioning Groups (CCGs) within the CWHHE collaboration (Central London, West London, Hammersmith & Fulham, Ealing and Hounslow CCGs) Grade: Reports To: Accountable
More informationAVOIDING UNPLANNED ADMISSIONS ENHANCED SERVICE: PROACTIVE CASE FINDING AND CARE REVIEW FOR VULNERABLE PEOPLE GUIDANCE AND AUDIT REQUIREMENTS
April 2014 AVOIDING UNPLANNED ADMISSIONS ENHANCED SERVICE: PROACTIVE CASE FINDING AND CARE REVIEW FOR VULNERABLE PEOPLE GUIDANCE AND AUDIT REQUIREMENTS A programme of action for general practice and clinical
More informationNHS Complaints Advocacy
NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963
More informationSocial Care Jargon Buster. 52 of the most commonly used social care words and phrases and what they mean
Social Care Jargon Buster 52 of the most commonly used social care words and phrases and what they mean 1) Abuse Harm that is caused by anyone who has power over another person, which may include family
More informationResolving problems and making a complaint about NHS care
Factsheet 66 August 2011 Resolving problems and making a complaint about NHS care About this factsheet The factsheet explains the approach to handling complaints about National Health Service (NHS) services,
More information2. We have to agree that you are willing and able to manage a DP, with support if necessary.
10. You keep records of DP spend, and allow us to check the records regularly. If there are any problems with your DP spend, we will work together to try to resolve them. 9. You buy the support and services
More informationHow To Be A Successful Health And Social Care Leader
Clinical commissioning group governing body members: Role outlines, attributes and skills October 2012 Clinical commissioning group governing body members: Roles outlines, attributes and skills First published
More informationNon-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00.
Oxfordshire Clinical Commissioning Group Non-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00. Background NHS
More informationThe Scottish Ambulance Service Improving Care, Reducing Costs. Working together for better patient care
The Scottish Ambulance Service Improving Care, Reducing Costs Working together for better patient care Key points The Scottish Ambulance Service is seeing more people, faster, and offering better quality
More informationWhat s changing in the NHS
This briefing has been produced for NCF and VODG members in order to increase awareness of the health and social care changes happening right across the NHS and local government. These changes will alter
More informationHealthwatch North Somerset. Public Board of Directors Meeting. Local 111 Service (Care UK) Talk. James Head Deputy Clinical Lead
Healthwatch North Somerset Public Board of Directors Meeting Local 111 Service (Care UK) Talk James Head Deputy Clinical Lead Caroline Pike - Business Relationship Manager Tuesday 14 th April 2015 Nailsea
More informationSHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST EXECUTIVE SUMMARY COUNCIL OF GOVERNORS 2 ND DECEMBER 2014
SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST C EXECUTIVE SUMMARY COUNCIL OF GOVERNORS 2 ND DECEMBER 2014 Subject: Supporting Director: Author: Status 1 NHS England Five Year Forward View A Summary
More informationAn update on Bristol Mental Health Services. Dr Will Hall Consultant Psychiatrist Interim Clinical Director for System Leadership BMH
An update on Bristol Mental Health Services Dr Will Hall Consultant Psychiatrist Interim Clinical Director for System Leadership BMH Delivering better care together Bristol Dementia Partnership Our Vision
More informationCare Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway
Case Study 111 Care Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway This case study sets out the economic, health and social benefits of Keiro s service
More informationSeeing ambulance services in a different light
factsheet June 2010 Seeing ambulance services in a different light More than a patient transport service Key points NHS ambulance services face some of the most demanding performance targets in the world.
More informationA fresh start, our plans for checking mental health services
A fresh start, our plans for checking mental health services An easy read version of: A fresh start for the regulation and inspection of mental health services Working together to change how we regulate
More informationPriorities of Care for the Dying Person Duties and Responsibilities of Health and Care Staff with prompts for practice
Priorities of Care for the Dying Person Duties and Responsibilities of Health and Care Staff with prompts for practice Published June 2014 by the Leadership Alliance for the Care of Dying People 1 About
More informationRole Profile. Support Assistant (Community Services) Second Step
(Community Services) Second Step 9 Brunswick Square Bristol BS2 8PE June 2012 1. JOB DESCRIPTION The job description does not describe a comprehensive list of duties, rather a broader range of accountabilities
More informationThinking of working for one of the country s leading mental health and learning disability charities?
Thinking of working for one of the country s leading mental health and learning disability charities? St Andrew s the 1st Teaching Hospital outside the NHS. To find out more about our learning environment,
More informationStrategic plan. Outline
Strategic plan Outline 1 Introduction Our vision Our role Our mandate 2 About us Our governance Our structure 3 Context Our development Camden 4 Resources Funding Partners 5 Operating model How we will
More informationA Health and Wellbeing Strategy for Bexley Listening to you, working for you
A Health and Wellbeing Strategy for Bexley Listening to you, working for you www.bexley.gov.uk Introduction FOREWORD Health and wellbeing is everybody s business, and our joint aim is to improve the health
More informationReport. Note for adult safeguarding boards on the Mental Health Crisis Concordat
Note for adult safeguarding boards on the Mental Health Crisis Concordat Report Note for adult safeguarding boards on the Mental Health Crisis Concordat 1 Introduction The Mental Health Crisis Concordat
More informationBuilding a high quality health service for a healthier Ireland
Building a high quality health service for a healthier Ireland Health Service Executive Corporate Plan 2015-2017 Contents Foreword from the Director General 2 Vision and Mission 3 Values 4 Our Plan 5
More informationNHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities
for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we
More informationPolicy Briefing. Health Structures in Ireland, North and South
Policy Briefing This document aims to inform ageing research and add to existing discussion on policy and research developments. Health Structures in Ireland, North and South This document outlines the
More informationDo you know where to go for care and support services in Surrey?
Do you know where to go for care and support services in Surrey? www.surreycc.gov.uk Making Surrey a better place Knowing where to go for information and advice can be challenging, which makes it hard
More informationThe 2015 Challenge for NHS Wales. A briefing for General Election candidates on the challenges facing the healthcare system in Wales
The 2015 Challenge for NHS Wales A briefing for General Election candidates on the challenges facing the healthcare system in Wales Introduction Across the UK health is a devolved matter with all four
More informationDischarge to Assess: South Warwickshire NHS Foundation Trust
Discharge to Assess: South Warwickshire NHS Foundation Trust The Discharge to Assess (D2A) service enables patients to be discharged earlier from acute inpatient wards by co-ordinating care in alternative
More informationJoint Commissioning Strategy for Assistive Technology. Supporting Personalised Outcomes through Assistive Technology 2012-2017 (5 years)
Joint Commissioning Strategy for Assistive Technology Supporting Personalised Outcomes through Assistive Technology 2012-2017 (5 years) November 2012 1 Contents Page 1.0 Introduction P3 2.0 What is Assistive
More informationArriva Transport Solutions Frequently asked Questions South West Contract: Gloucestershire, Swindon, Wiltshire, Bath and North East Somerset
Arriva Transport Solutions Frequently asked Questions South West Contract: Gloucestershire, Swindon, Wiltshire, Bath and North East Somerset Contents 1. Introduction 2. Who is Arriva Transport Solutions?
More informationDoncaster Community Health Team for Learning Disabilities. Information for families and carers. RDaSH. Learning Disability Services
Doncaster Community Health Team for Learning Disabilities. Information for families and carers RDaSH Learning Disability Services Useful contact numbers General enquiries: 01302 796467 Duty nurse number:
More informationMental Health. Bulletin. Introduction. Physical healthcare. September 2015
Mental Health September 2015 Bulletin Introduction Welcome to the second edition of the Mental Health Bulletin. In this issue we again look at some of the themes from recent inspections, as well as share
More informationMeets all objectives. In line with Council policy.
ITEM NO: 5 Report to: HEALTH AND WELLBEING BOARD Date: 1 October 2015 Executive Member / Reporting Officer: Subject: Report Summary: Recommendations: Councillor Brenda Warrington Executive Member (Adult
More information2013/14 Choice Framework
2013/14 Choice Framework April 2013 2013/14 Choice Framework Prepared by the Department of Health April 2013 Contents My NHS care: what choices do I have?... 2 Choosing your care and treatment... 3 Choosing
More informationThis guide will help you to prepare a complaint letter and provide information regarding where you should send your complaint to.
Guide to Making a Complaint About Medical Treatment If you are dissatisfied with the medical treatment that you or a family member have received then you are entitled to make a complaint. Complaint guide
More information