Dutch Insurance Industry in Figures

Transcription

1 Dutch Insurance Industry in Figures 2015

2 In 2014, Dutch insurance companies: paid out an average of 200 million euros to private individuals and companies on a daily basis, had a premium turnover of 74 billion euros, employed 50,000 people, invested 460 billion euros. Dutch Association of Insurers 2015 The use of this publication in whole or in part is permitted only if accompanied by an acknowledgement of the source. Postbus 93450, 2509 AL Den Haag Telephone number: info@verzekeraars.nl Although the utmost care has been devoted to the quality and validity of data, the Dutch Association of Insurers accepts no liability whatsoever for the consequences of any inaccuracies. 2

3 This publication has been providing core figures about the insured, insurance policies and insurance companies in the context of Dutch society since With this publication, the Dutch Association of Insurers offers an overview in figures for journalists, politicians, civil servants, researchers, consultants and all other interested parties. This compilation of tables is a reference work for a wide range of topics. More specific publications of figures of the Dutch Association of Insurers can be found on the website, under Verzekeringsbranche > Cijfers. This page includes the following: Key Facts on Insurance in the Netherlands is an introduction to the industry in concise text with a few diagrams. In the same way as Dutch Insurance Industry in Figures, this publication is available in both Dutch and English. Financial annual report of the insurance sector (summary) provides detailed insight into the profit and loss figures of Life, Non-life and Health & Accident sector and backgrounds to the figures. mr. H.L. De Boer Director 3

4 Contents 1 Clients 9 Customer experiences 9 Satisfaction 9 Quality mark 9 Confidence 10 Image 10 Valuation of business sectors 10 Complaints 11 Fraud registration by CBV 12 2 Insurances 14 Penetration of private insurance by age 14 Penetration of private insurance by income 15 Penetration of private insurance by type of household 18 3 Insurance companies 19 Number of insurance companies 19 Ten largest insurance groups 19 Largest insurance companies 20 Distribution of non-life, life and income insurers 21 4

5 Purchase channels 22 Employment 23 Turnover 23 Balance sheet 24 Investments 24 Assets by source 25 Results 27 Solvency 28 Supervision costs 29 Supervision by AFM 29 4 Non-life 34 Turnover 34 Largest insurance companies - Non-life sector 35 Largest insurance companies - Property sector 37 Largest insurance companies - Comprehensive Motor Vehicle Insurance product cluster 38 Largest insurance companies - Third-party Vehicle Insurance 39 Largest insurance companies - Liability product cluster 40 Largest insurance companies - Legal Assistance product cluster 40 Largest insurance companies - Marine, Aviation and Transport sector 41 Distribution 41 Number of insurance companies 42 Results 43 5

6 Policies 44 Premium per policy type 45 Claims: frequency and average claim size 46 Claims and payments in uninsured loss caused by motor vehicles 48 (Im)movable property 49 Theft of motor vehicles 50 Crimes 51 Road traffic victims 52 5 Life 56 Number of insurance companies 56 Distribution 57 Turnover 57 Balance sheet 58 Investments 58 Results 59 Yield value 60 Solvency 61 Largest insurance companies - Group sector 61 Number of insurers in the Group sector 62 Group pensions: market share of insurance companies 62 Group pension insurance policies number of participants per type of agreement 63 Turnover generated by group sector 65 6

7 Largest insurance companies - Individual sector 65 Number of insurers in the Individual sector 66 Individual sales 67 Turnover generated by the individual sector 69 Penetration of mortgages by type or component 69 Penetration of mortgages by income 70 Funeral insurance with in-kind benefits: largest 70 Funeral insurance with in-kind benefits: number 71 Funeral insurance with in-kind benefits: turnover 71 Funeral insurance with in-kind benefits: balance sheet 72 Funeral insurance with in-kind benefits: investments 72 Funeral insurance with in-kind benefits: result 73 Funeral insurance with in-kind benefits: solvency 75 6 Healthcare 76 Turnover 76 Number of insurance companies 77 Largest insurance companies - Income sector 78 Results - Income sector 79 Share of WGA-permanent excess bearers (based on wage and salary bill)% 80 Largest insurance companies - Healthcare sector 80 Results - Healthcare sector 81 7

8 7 Key Figures Netherlands 82 Gross domestic product (GDP) 82 Labour force 84 Employment 85 Wages 86 Inflation 87 Interest rates 89 Statutory interest rate 90 Shares 91 Population figures and growth 92 Population forecast 93 Forecast life expectancy 94 Households 95 Income of private households 96 Household expenditure 98 Capital of private households 99 Companies 100 Operating results 101 Incorporation of companies 102 Company closures 103 Bankruptcy of companies 104 Financial services 105 8

9 1 Clients Customer experiences Number of clients who indicate that they have had certain experiences with their insurance company, 2014, % Life Non-life Insurance Companies Insurance Companies Payment process - Received payment quickly Customer focus - I've received a customer-friendly treatment Written communication - I found it clear Telephone communication - I was connected quickly Source: Dutch Associaton of Insurers Satisfaction General satisfaction of private clients, score 1-10 Life insurance companies Non-life insurance Source: Dutch Association of Insurers Quality mark Quality-mark insurance companies, number at year-end Number of insurers that are entitled to use the Keurmerk Klantgericht Verzekeren (Customer-oriented Insurance Quality Mark) Source: Stv 9

10 Confidence Consumer confidence in the economy and insurers at the beginning of a half year (January and July), balance of % positive and negative consumers Jan Jul Jan Jul Jan Jul Jan Jul Jan Jul Economy Insurance companies Source: CBS, Dutch Association of Insurers Image Number of private consumers who had a largely positive attitude towards insurance companies, % Image score insurance companies Source: Dutch Association of Insurers: Consumentenmonitor Valuation of business sectors Valuation of business sectors by consumers, report mark Insurance companies Banks Intermediaries Pension funds Government* Source: Dutch Association of Insurers: Consumentenmonitor * 2010 is not available 10

11 Complaints Number of complaints received and dealt with by financial ombudsman Life insurance 1,657 1,048 1,545 1,791 1,356 Complaints dealt with 1,465 1,253 1,446 1,709 1,471 Complaints received Pension schemes Complaints dealt with Complaints received Non-life insurance 1,971 1,679 2,068 2,034 2,136 Complaints dealt with 2,014 1,843 1,970 2,030 2,204 Complaints received Healthcare insurance Complaints dealt with 1,736 1,853 1,975 2,343 2,602 Complaints received 1,751 1,853 1,975 2,343 2,396 Source: Kifid, Ombudsman Pensioenen, SKGZ 11

12 Fraud registration by CBV Share of insurers in fraud investigations per sector or product group registered with the Insurance Fraud Bureau (as a percentage of the total number of fraud investigations registered with the Insurance Fraud Bureau) Total Life Total Non-life Liability Property Legal assistance Motor vehicles Machines and equipment Pleasure boats Travel Marine, Aviation and Transport Credit Total Health & Accident Occupational disability Medical expenses Sickness absence Total across sectors Mortgage-related Other Source: Dutch Association of Insurers 12

13 Fraud control: Insurers save 270,000 euros per day by conducting fraud investigations Diagram 1. Number of fraud investigations in 2013 and 2014 Diagram 2. Number of fraud investigations in 2014, divided by acceptance and claim million saved 99 million saved Number of fraud investigations Number of fixed frauds Fraud control. Sounds like a noble plan, but does it bear fruit? Data from 2014 shows that fraud investigations are becoming more effective. In 2014 insurers launched fewer investigations into fraud than in 2013 but detected a higher percentage of fraud cases. Moreover, these fraud investigations saved more money. Effective fraud investigations saved a total amount of 98.8 million euros, which is 270,000 euros a day. Claims represent approximately 60 per cent of fraud cases. However, acceptance accounts for relatively more cases of detected fraud. Source: Dutch Association of Insurers 13

14 2 Insurances 2014, % Penetration of private insurance by age Age of main wage earner < 35 years years years > 65 years Total Mortgage life insurance* Life insurance pension** Funeral insurance with in-kind benefits*** Contents Buildings General liability (family) Legal assistance**** Source: GfK * All insurance policies linked to the mortgage, both term life insurance policies and capital insurance policies. ** All insurance policies (capital, annuity insurance policies, etc.) for the benefit of old age. *** All burial/cremation/funeral insurance policies with in-kind benefits. **** Separate insurance policies, i.e. do not include components of car/motorbike insurance policies 14

15 2014, % Penetration of private insurance by income < Monthly net family earnings ( ) > Total Mortgage life insurance* Pension life insurance* Funeral expenses and in-kind benefits* Contents Buildings General liability (family) Legal aid* Source: GfK * See table 2.1. for the description of product clusters. 15

16 Diagram 3 Total premium volume per capita, in thousands The Netherlands: the most insured people in the world? The Netherlands is the most insured people in the world, isn't it? This rhetorical question pops up every now and then, but the answer is not automatically 'yes'. Yes, it is true that, looking at the average premium turnover per citizen, the Netherlands is high up on international lists (see also Diagram 3). However, the total amount also includes the premiums for medical expenses. Many other countries recover medical expenses in a different manner, through the tax system, for example. Switzerland Netherlands Denmark Finland Luxembourg United Kingdom Norway Sweden France Belgium Germany Italy Austria Portugal Spain Slovenia Cyprus Malta Czech Republic Slovakia Poland Greece Croatia Hungary Estonia Latvia Bulgaria Turkey Romania

17 If we were to filter out (see Diagram 4) the healthcare premium, which would only be fair, the Netherlands would end up in the middle bracket with regard premium volume per citizen. The premium volume is the sum total of insurance premiums that individuals, households, institutions and companies have paid in any one year. Source: Insurance Europe Diagram 4 Total premium volume without healthcare per capita, in thousands Switzerland Denmark Finland Luxembourg United Kingdom Norway Sweden France Belgium Netherlands Italy Germany Austria Portugal Spain Cyprus Slovenia Malta Czech Republic Slovakia Poland Greece Croatia Hungary Estonia Latvia Bulgaria Turkey Romania

18 2014, % Penetration of private insurance by type of household Singleperson household < 35 years Singleperson household > 35 years Multi-person household with children <18 years Multi-person household (< 35 years) without children <18 years Multi-person household (> 35 years) without children < 18 years Total Mortgage life insurance* Pension life insurance* Funeral expenses and in-kind benefits* Contents Buildings General liability (family) Legal aid* Source: GfK * See table 2.1. for the description of product clusters. 18

19 3 Insurance companies Number of insurance companies Insurance companies under supervision by the DNB (number) Total Life insurance companies In-kind benefits and funeral expenses insurance Non-life insurance Source: DNB Ten largest insurance groups Turnover (gross written premium, bn) and market share (%) in 2013 Turnover ( bn) Market share (%) Achmea VGZ CZ Groep Menzis ING Aegon a.s.r Delta Lloyd Groep SNS Reaal Allianz Source: AM 19

20 Largest insurance companies Insurance companies with turnover (gross written premium) exceeding 1 bn in 2014 ( m) CZ Zorg 5,374 5,643 5,594 5,877 5,859 VGZ 4,572 5,513 5,205 5,782 5,738 Zilveren Kruis Achmea Zorg 5,653 5,667 5,537 5,793 5,733 Menzis Zorg 3,949 4,041 4,171 4,100 4,206 Aegon Leven 2,965 2,868 2,829 3,388 3,874 Achmea Schade 1,550 3,130 3,116 3,123 3,127 Agis Zorg 3,240 3,349 3,157 3,110 3,107 Nationale-Nederlanden Leven 3,694 4,268 3,615 3,245 3,088 SRLev 2,899 2,828 2,605 2,391 2,333 Achmea Leven 1,355 2,613 2,433 2,284 2,229 Univé Zorg 1,812 1,840 1,824 1,906 1,896 Delta Lloyd Leven 2,018 2,844 2,097 2,231 1,706 Iza 1,614 1,522 1,507 1,568 1,550 a.s.r. Leven 2,514 2,166 1,891 1,666 1,543 Nationale-Nederlanden Schade 1,095 1,347 1,374 1,306 1,287 De Friesland Zorg 992 1,033 1,079 1,107 1,139 Delta Lloyd Schade 1,150 1,230 1,331 1,151 1,073 Ohra Ziektekosten 810 1, ,001 1,033 Zorg en Zekerheid Zorg 976 1, ,056 1,021 IZZ 1,063 1, ,015 1,003 Source: DNB 20

21 Distribution of non-life, life and income insurers Share of distribution channels* in the total turnover** of non-life, life and income insurers (%) Direct writing 23% 21% 23% 25% 27% Intermediaries 77% 79% 77% 75% 73% Source: Dutch Association of Insurers * The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution. ** Total turnover does not include the medical expenses insurance settlement contribution. 21

22 Purchase channels Share in 2014 of purchase channels in private insurance policies, % Bank insurance Direct writing Intermediaries Other* Total Life Mortgage life insurance** Life insurance pension** Total funeral expenses and in-kind benefits** Total Non-life General liability (family) Contents Motor vehicle Buildings Legal assistance** Total Health & Accident Basic healthcare insurance Additional healthcare insurance Source: GfK * Other purchase channels include post offices, bicycle shops, car dealers. ** See table 2.1 for the description of product clusters. 22

23 Employment Employees and vacancies of Dutch insurance companies under supervision by the DNB that are employers (number, in thousands) Employees Vacancies Source: Dutch Association of Insurers Turnover Gross written premium ( bn) Industrial sector Life Non-life Health & Accident Source: DNB 23

24 Balance sheet Amounts at year-end ( bn) Total Assets Investments Other assets Liabilities Technical provisions Other liabilities Source: DNB Investments Market value at year-end ( bn) Total Bonds Shares Other investments Source: DNB 24

25 Assets by source National and foreign assets of pension funds and insurance institutions as a whole (Life, Non-life, Funeral Insurance with In-kind Benefits and Reinsurance companies under DNB supervision), bn Pension funds Total assets National Households and NPISH* Monetary financial institutions Non-financial partnerships Government Other financial institutions Foreign Eurozone Non-Eurozone

26 Insurance institutions Total assets National Households and NPISH* Monetary financial institutions Non-financial partnerships Government Other financial institutions Foreign Eurozone Non-Eurozone Source: DNB * NPISH = Non-Profit Institutions Serving Households. 26

27 Results Technical and non-technical account, benefits and costs ( bn and % accrued premium) mrd Net result Technical account result Income Net accrued premium Investment income technical account Other technical income/expenditure (net) Expenditure Net payments and loss suffered Net operating expenses Management costs and interest charges Profit-sharing and discounts Changes in technical provisions (net) Non-technical account result Investment income non-technical account Taxes Other income and expenditure Management costs and interest charges

28 % accrued premium Net result Technical account result Income Net accrued premium Investment income technical account Expenditure Net payments and loss suffered Net operating expenses Non-technical account result Source: DNB For more details and backgrounds to these results, see Financial annual report of the insurance sector published by the Dutch Association of Insurers. Solvency Actual and required solvency ( bn) and the ratio between these (%) Solvency ( bn) Actual Required Solvency ratio (%) Source: DNB 28

29 Supervision costs Costs of supervision of all companies and financial institutions ( m) Supervision of all companies ACM* CBP*** 8 8 NMa** 49 NZa*** Financial institutions AFM DNB Paid by Institutions Government Source: AFM, CBP, DNB, NMa, NZa * successor to NMa and others ** taken over by ACM *** 2014 not yet available **** 2000: DNB+PVK Supervision by AFM Number of institutions under the supervision of the Netherlands Authority for the Financial Markets (AFM) Supervised institutions 13,300 11,200 10,900 10,500 10,200 Source: AFM 29

30 Insurance history: insurance over the years Diagram 5. When do claims form policyholders peak? % plus General claim standard: It is the reflection of the percentage of the number of claims in an age group calculated in relation to all claims in the 30+ group. The mean of the claim standard equals 100 per cent. This allows us to determine which types of claims score notably higher or lower than other types of claims within a certain age group. The results were assessed per 1,000 policyholders to eliminate differences in the population in each age group. 30

31 Which insurance policies are different? Diagram 6. General liability claim curve % 160 A lot of young children insured with their parents plus 31

32 Diagram 7. Caravans claim curve % Category 'caravanclub' plus 32

33 Diagram 8. Plate-glass insurance % Small children: ball through the window plus Source: CIS notifications of claims, Dutch Association of Insurers 33

34 4 Non-life Turnover Breakdown of gross written premiums by sector and product cluster ( bn) Total Non-life Property Motor vehicles Third-party (WA) Comprehensive insurance Other Liability Guarantee Various monetary losses Assistance Credit Legal assistance Marine, Aviation and Transport Source: DNB 34

35 Largest insurance companies - Non-life sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 200 m in 2014 ( m)* Achmea Schade 1,141 2,384 2,404 2,436 2,464 Atradius Credit Delta Lloyd Schade , a.s.r. Schade Nationale-Nederlanden Schade Reaal Schade Amlin Europe Aegon Schade Univé Schade HDI-Gerling ABN Amro Schade UVM Bovemij DAS Noordhollandsche van 1816 Schade Source: DNB * The Non-life sector does not include the Health & Accident sector Income. 35

36 Diagram 9. Top 15 of claim days in 2000 to 2014 mln 180 storm Kyrill disaster with fireworks in Enschede storm hail heavy weather fall winds rain cloud burst storm Christian rain fireworks fireworks storm 0 This diagram shows the top 15 of claim days for private residences during the period from 2000 to As a result of climate change, the cost of private household insurance claims is increasing. Would you like to know more? Download the Climate Change and Cost of Claims report published by the Dutch Association of Insurers. 36

37 Largest insurance companies - Property sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 50 m in 2014 ( m) Achmea Schade Delta Lloyd Schade Nationale-Nederlanden Schade a.s.r. Schade Reaal Schade Aegon Schade Amlin Europe ABN Amro Schade Enel HDI-Gerling UVM Noordhollandsche van 1816 Schade Hagelunie Goudse Schade Generali Schade Source: DNB 37

38 Largest insurance companies - Comprehensive Motor Vehicle Insurance product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 50 m in 2014 ( m) Achmea Schade Delta Lloyd Schade a.s.r. Schade Univé Schade Bovemij Nationale-Nederlanden Schade Reaal Schade Aegon Schade UVM TVM Zakelijk Source: DNB 38

39 Largest insurance companies - Third-party Vehicle Insurance Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 50 m in 2014 ( m) Achmea Schade a.s.r. Schade Nationale-Nederlanden Schade Univé Schade Delta Lloyd Schade Reaal Schade Aegon Schade TVM Zakelijk Bovemij UVM Noordhollandsche van 1816 Schade Source: DNB 39

40 Largest insurance companies - Liability product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 50 m in 2014 ( m) Achmea Schade Nationale-Nederlanden Schade Amlin Europe a.s.r. Schade HDI-Gerling Delta Lloyd Schade Reaal Schade Source: DNB Largest insurance companies - Legal Assistance product cluster Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 20 m in 2014 ( m) DAS Achmea Schade Univé Schade Nationale-Nederlanden Schade a.s.r. Schade ABN Amro Schade Delta Lloyd Schade Reaal Schade Source: DNB 40

41 Largest insurance companies - Marine, Aviation and Transport sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 20 m in 2014 ( m) Amlin Europe HDI-Gerling Delta Lloyd Schade Reaal Schade Achmea Schade Aegon Schade TVM Zakelijk Source: DNB Distribution Share of distribution channel* in the total turnover of insurance companies** (%) Direct writing Intermediaries Source: Dutch Association of Insurers * The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution. ** The Non-life sector does not include the Health & Accident sector Income. 41

42 Number of insurance companies Non-life insurance companies under the supervision of DNB and companies that are active in the Non-life sector and Non-life product cluster Total Non-life insurance companies* Number that are active in the sector/product cluster* Property Motor vehicles Other Liability Guarantee Various monetary losses Assistance Credit Legal assistance Marine, Aviation and Transport Source: DNB * Non-life insurance companies under supervision by the DNB may be active in one or more sectors/product clusters within the Non-life and Health & Accident sectors. Active in a sector or product cluster means that an insurance company achieved turnover (directly underwritten gross written premiums) in a sector or product cluster in that year. 42

43 Results Technical account Non-life sector*, income and expenditure ( bn and % net accrued premium) bn Technical account result Income Net accrued premium Investment income technical account Expenditure Net loss suffered Net operating expenses % net accrued premium Technical account result Income Net accrued premium Investment income technical account Expenditure Source: DNB Net loss suffered Net operating expenses * The Non-life sector does not include the Health & Accident sector Income. For more details on the Non-life sector, and background to these results, see Financial annual report of the insurance sector published by the Dutch Association of Insurers. 43

44 Policies Private Non-life insurance policies, excluding signature by proxy (number at year-end, in millions) Fire Contents Buildings Motor vehicles Motorcycle Passenger cars Other General liability, family Legal assistance, family Multitrip travel insurance Source: Dutch Association of Insurers 44

45 Premium per policy type Average premium by policy type for private Non-life insurance policies, excluding signature by proxy ( ) Fire Contents Buildings Motor vehicles Motorcycle Passenger cars Other General liability, family Legal assistance, family Multitrip travel insurance Source: Dutch Association of Insurers 45

46 Claims: frequency and average claim size Claim frequency (%, i.e. number of claims per 100 policies) and average claim size ( ) of private Non-life insurance policies, excluding signature by proxy Claim frequency (%) Fire Contents Buildings Motor vehicles Cars, accidental damage * Cars, third party * Average claim size ( ) Fire Contents 1,310 1,260 1,160 1,010 1,025 Buildings 1,550 1,520 1,485 1,400 1,510 Motor vehicles Cars, accidental damage * Cars, third party 2,150 2,310 2,490 2,450 * Source: Dutch Association of Insurers * Not yet available. 46

47 28 July 2014, extreme precipitation leads to record claim day in 2014 Figure 1. Amount of precipitation on 28/07/2014 Figure 2. Distribution of notifications of claims from private households on 28/07/2014 Monday, 28 July 2014 was the day on which the most notifications of claims from private households were recorded. See Top 15 of claim days in (diagram 9, p. 36). There was extremely heavy precipitation on this day. Figure 1 shows the amount of precipitation recorded on 28 July. Figure 2 represents the distribution of the number of notifications of private buildings insurance claims on this day, showing a strong correlation with the amount of precipitation. The province of Brabant was also hit by a great deal of precipitation, but that was early in the morning. Consequently, the precipitation on 28 July is divided between two measurements: one on 28 July and one on the next day. Source: KNMI, Dutch Association of Insurers. 47

48 Claims and payments in uninsured loss caused by motor vehicles New and granted claims (number) and paid amounts ( thousand) by the Dutch Motor Traffic Guarantee Fund (Waarborgfonds Motorverkeer) Claims to be dealt with (number) 57,174 54,255 48,463 47,472 45,288 Stolen cars Objection on principle Insolvent insurance company Uninsured vehicles 2,254 1,989 1,617 1,464 1,548 Unidentified vehicles 54,207 51,720 46,395 45,527 43,344 Settled claims (number) 44,222 42,156 37,704 37,011 32,531 Paid amounts ( in thousands) 66,876 68,033 58,998 57,993 51,271 Stolen cars 1,898 2,152 1,846 1,622 1,417 Conscientious objection Insolvent insurance company 815 2,617 1, ,004 Uninsured vehicles 9,342 7,842 6,874 7,820 7,059 Unidentified vehicles 53,939 54,713 48,915 48,179 41,604 Source: Waarborgfonds Motorverkeer 48

49 (Im)movable property Dwellings and (motor) vehicles, at year-end (number, in thousands) Dwellings* 7,218 7,266 7,449 7,535 7,587 Total vehicles 10,523 10,656 10,704 10,707 10,758 The number of which are motor vehicles 9,452 9,572 9,612 9,610 9,651 Industrial vehicles 2,151 2,150 2,136 2,120 2,126 Trailers and semitrailers 1,071 1,085 1,092 1,097 1,107 Corporate motor vehicles 1,080 1,066 1,043 1,024 1,020 The number of which are delivery vans Passenger cars 7,736 7,859 7,916 7,932 7,979 Owned by natural persons 6,876 6,989 7,043 7,063 7,106 Motorcycles Source: CBS * New series from

50 Theft of motor vehicles Registered thefts of motor vehicles (number) Total 32,173 34,033 32,986 32,053 30,681 Mopeds 14,984 16,869 16,183 14,487 14,693 Passenger cars 11,733 11,658 11,396 11,761 10,712 Light corporate vehicles 2,328 2,188 2,180 2,501 2,224 Motorcycles 1,867 1,996 1,807 1,963 1,753 Trailers 1,022 1,155 1,173 1,153 1,040 Heavy corporate vehicles Source: AVc 50

51 Crimes Registered court criminal proceedings (number, in thousands) * Total number of crimes Property crimes Violent crimes and sexual offences Driving offences Vandalism, crimes against public order or authority Drug crimes Violation of other criminal laws Other crimes according to the Dutch Criminal Code Crimes involving (fire)arms Source: CBS * Preliminary figures. 51

52 Road traffic victims Road traffic victims and serious road injuries (number) Total road traffic victims < 15 years years years years years years years years > 80 years Men Women Passenger cars Bicycles Mopeds Pedestrians Motorcycles

53 Vans, trucks Other participation Unknown participation Total number of serious road injuries 19,100 19,700 19,500 18,800 * Source: CBS, SWOV * Not yet available. 53

54 KNMI 14 scenarios computed: significant increase in damage caused by climate change As a result of climate change, the cost of private household insurance claims is increasing. If no measures are taken, the damage caused by (extreme) hail showers is expected to double. In the worst-case climate scenario, the damage caused by precipitation could increase by no less than 139 per cent. Insurers are concerned about increasing risks among their clients and promote prevention to limit the damage. In addition to precipitation and storm damage, a large part of the damage is caused by fire, theft or water as result of leaking pipes or devices (see diagram 10). According to the KNMI'14 scenarios, changes in the climate only affect damage caused by rain, extreme rain, hail and extreme hail. This means that the total amount of damage increases considerably less than the damage caused by precipitation, i.e. a maximum of 14%. Increase in the total precipitation damage and the total cost of private household insurance claims in the four KNMI 14 scenarios in 2085 Moderate temperature rise High temperature rise Change in air current pattern Low Change in air current pattern High Change in air current pattern Low Change in air current pattern High Increase in total amount of precipitation damage Min 5% 5% 13% 23% Max 43% 46% 109% 139% Total damage Min 2% 2% 4% 5% Max 5% 5% 12% 14% 54

55 Diagram 10. Distribution of cost of claims by causes of damage in the period. Extreme hail Storm Other Fire Hail Extreme rain Rain Water Theft Source: Dutch Association of Insurers Further information? Read the Climate Change and Cost of Claims Report 55

56 5 Life Number of insurance companies Life insurance companies under the supervision of DNB and companies that are active in a sector or product cluster (number) Life insurance companies Number that are active in the sector/product cluster* Collective Investment-linked insurance policies Cash-based insurance policies Individual Investment-linked insurance policies Cash-based insurance policies Savings banks Source: DNB * Active in a sector or product cluster means that an insurance company achieved turnover (gross written premiums) in a sector or product cluster in that year. 56

57 Distribution Share of distribution channels* in the total turnover of life insurance companies (%) Direct writing Intermediaries Source: Dutch Association of Insurers * The internet is not a distribution channel, but a distribution medium used both in distribution by third parties and in direct distribution. Turnover Distribution of gross written premium ( bn) Total life Lump sum Periodic Source: DNB 57

58 Balance sheet Balance sheet of life insurance companies ( bn) Total Assets Investments Other assets Liabilities Technical provisions Other liabilities Source: DNB Investments Investments of life insurance companies ( bn) Total Bonds Shares Other investments Source: DNB 58

59 Results Technical and non-technical account in the Life sector, income and expenditure ( bn and % net accrued premium) bn Net result Technical account result Income Net accrued premium Investment income technical account Other technical income/expenditure (net) Expenditure Net payments Net operating expenses Management costs and interest charges Profit-sharing and discounts Changes in technical provisions (net) Non-technical account result Investment income non-technical account Taxes

60 % net accrued premium Net result Technical account result Income Net accrued premium Investment income technical account Expenditure Net payments Net operating expenses Non-technical account result Source: DNB For more details on the Life sector, and background to these results, see Financial annual report of the insurance sector, published by the Dutch Association of Insurers. Yield value The return life insurance companies can use to calculate the profit share or interest rate reduction for policy holders, annual average (%) Yield value S T U Source: Dutch Association of Insurers 60

61 Solvency Actual and required solvency ( bn) of life insurance companies and the ratio between these (%) Solvency ( m) Actual Required Solvency ratio (%) Source: DNB Largest insurance companies - Group sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 100 m in 2014 ( m) Aegon Leven 1,954 1,848 1,981 2,612 3,164 Nationale-Nederlanden Leven 1,802 1,874 1,621 1,494 1,526 Delta Lloyd Leven 997 1,915 1,213 1,626 1,264 SRLev 892 1,160 1,185 1,070 1,034 Achmea Leven a.s.r. Leven Source: DNB 61

62 Number of insurers in the Group sector Number of active companies in the Group sector Collective Investment-linked insurance policies Cash-based insurance policies Source: DNB * Active in a sector or product cluster means that an insurance company achieved turnover (gross written premiums) in a sector or product cluster in that year. Group pensions: market share of insurance companies Direct schemes of insurers, number of participants at year-end Number of active participants (millions) Market share (%) Gross written premium ( bn) Market share (%) Source: DNB, Dutch Association of Insurers 62

63 Group pension insurance policies number of participants per type of agreement Distribution of (%) numbers of active participants in current direct schemes of insurers at beginning of year Premium agreement Payment agreement Other Source: DNB 63

64 64

65 Turnover generated by group sector Distribution of gross written premium ( bn) Collective Investment-linked insurance policies Cash-based insurance policies Source: DNB Largest insurance companies - Individual sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 100 m in 2014 ( m) Nationale-Nederlanden Leven 1,892 2,395 1,994 1,752 1,562 Achmea Leven 835 1,770 1,581 1,460 1,299 SRLev 2,007 1,668 1,421 1,321 1,298 a.s.r. Leven 1,984 1,617 1, Aegon Leven 982 1, Delta Lloyd Leven 1, Dela Natura en Leven ABN Amro Leven Allianz Leven Legal & General

66 Nationale-Nederlanden Services Monuta Loyalis Leven Onderlinge 's-gravenhage Aegon Spaarkas Source: DNB Number of insurers in the Individual sector Number of active companies in the Individual sector Individual Investment-linked insurance policies Cash-based insurance policies Source: DNB * Active in a sector or product cluster means that an insurance company achieved turnover (gross written premiums) in a sector or product cluster in that year. 66

67 Individual sales Sale of new individual life insurance policies Policies (number, In thousands) Investment-linked insurance policies Cash-based insurance policies Periodic premium ( m) Investment-linked insurance policies Cash-based insurance policies Source: CBS, Dutch Association of Insurers 67

68 Diagram 13. Investment-linked insurance policies 1999 was the year in which the most investment-linked insurance policies were sold: 887,500. In 2014 nearly 12,000 individual investment-linked insurance policies were sold. The sale figures for the period correspond to the trend seen on the exchange. 750 AEX Sell of investment-linked insurances, number per thousand

69 Turnover generated by the individual sector Distribution of gross written premium ( bn) Individual Investment-linked insurance policies Cash-based insurance policies* Source: DNB * Including Savings Bank Penetration of mortgages by type or component Percentage* of mortgage types (until the end of 2008) or mortgage components (from 2010 onwards) of the total of all households that have a mortgage, % Mortgage, linear Mortgage, annuity Mortgage, life Mortgage, savings Mortgage, unit-linked Mortgage, assets Mortgage, without redemption Mortgage, other Source: GfK * The total of the penetration rates by mortgage type are larger than 100% because individual households may have more than one mortgage. As from 2010, GfK no longer counts by mortgage type, but by mortgage component; a mortgage may have more than one component, such as 60% without redemption and 40% savings-based. 69

70 Penetration of mortgages by income Percentage of the total number of households in an income category that are mortgagors, % monthly net family earnings ( ) Total of less or more Source: GfK Funeral insurance with in-kind benefits: largest Risk bearers under the supervision of DNB with turnover (gross written premiums) exceeding 1 m in 2014 ( m) Yarden Northwest Twenthe Algemeen Belang P.C. Hooft DLE Emmen Gelderse Draagt Elkanders Lasten Source: DNB 70

71 Funeral insurance with in-kind benefits: number Insurance companies under the supervision of DNB and active companies Funeral insurance companies with in-kind benefits (whose registered office is in the Netherlands) Number that are active* Source: DNB * Active means that an insurance company achieved turnover (gross written premiums) in that year. Gross written premium ( m) Funeral insurance with in-kind benefits: turnover Funeral insurance with in-kind benefits Source: DNB 71

72 Funeral insurance with in-kind benefits: balance sheet Amounts at year-end ( m) Total 1,294 1,192 1,271 1,319 1,499 Assets Investments 1, ,039 1,087 1,194 Other assets Liabilities Technical provisions 1,100 1,066 1,116 1,161 1,225 Other liabilities Source: DNB Funeral insurance with in-kind benefits: investments Current value at year-end ( m) Total 1, ,037 1,087 1,193 Shares Bonds Other investments Source: DNB 72

73 Funeral insurance with in-kind benefits: result Technical and non-technical account, income and expenditure ( m and % net accrued premium) mln Net result Technical account result Income Net accrued premium Investment income technical account Other technical income/expenditure (net) Expenditure Net operating expenses Net payments Changes in technical provisions (net) Management costs and interest charges Non-technical account result Investment income non-technical account Taxes

74 % net accrued premium Net result Technical account result Income Net accrued premium Investment income technical account Expenditure Net operating expenses Net payments Changes in technical provisions (net) Non-technical account result Source: DNB 74

75 Funeral insurance with in-kind benefits: solvency Actual and required solvency ( m) and the ratio between these (%) Solvency ( m) Actual Required Solvency ratio (%) Source: DNB 75

76 6 Healthcare Turnover Breakdown of gross written premiums by sector and product cluster ( bn) Total Health & Accident Income Medical expenses Basic Supplementary Source: DNB 76

77 Number of insurance companies Non-life insurance companies under DNB supervision and companies that are active in the Health & Accident sector and Healthcare product cluster Total Non-life insurance companies Number that are active in the sector/product cluster* Income Medical expenses Basic Supplementary Source: DNB0 * Non-life insurance companies under supervision by the DNB may be active in one or more sectors/product clusters within the Non-life and Healthcare sectors. Active in a sector or product cluster means that an insurance company achieved turnover (directly underwritten gross written premiums) in a sector or product cluster in that year 77

78 Largest insurance companies - Income sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 100 m in 2014 ( m) Achmea Schade Amersfoortse Schade Nationale-Nederlanden Schade Aegon Schade Goudse Schade Delta Lloyd Schade Movir a.s.r. Schade Loyalis Schade Reaal Schade Source: DNB 78

79 Results - Income sector Income sector technical account, income and expenditure ( bn and % net accrued premium) bn Technical account result Income Net accrued premium Investment income technical account Expenditure Net loss suffered Net operating expenses % net accrued premium Technical account result Income Net accrued premium Investment income technical account Expenditure Source: DNB Net loss suffered Net operating expenses For more details for the Income sector, and backgrounds to the results, see the Financial annual report of the insurance sector of the Dutch Association of Insurers. 79

80 Share of WGA-permanent excess bearers (based on wage and salary bill)% Total Small enterprises Medium-sized enterprises Large enterprises Source: UWV (employee insurance agency) Largest insurance companies - Healthcare sector Risk bearers under the supervision of DNB with turnover (gross written premium) exceeding 1 bn in 2014 ( m) CZ Zorg 5,374 5,643 5,594 5,877 5,859 VGZ 4,572 5,513 5,205 5,782 5,738 Zilveren Kruis Achmea Zorg 5,653 5,667 5,537 5,793 5,733 Menzis Zorg 3,949 4,041 4,171 4,100 4,206 Agis Zorg 3,240 3,349 3,157 3,110 3,107 Univé Zorg 1,812 1,840 1,824 1,906 1,896 Iza 1,614 1,522 1,507 1,568 1,550 De Friesland Zorg 992 1,033 1,079 1,107 1,139 Ohra Ziektekosten 810 1,001,948 1,001 1,033 Zorg en Zekerheid Zorg 976 1, ,056 1,021 IZZ 1,063 1, ,015 1,003 Source: DNB 80