5. Student Rights and Responsibilities

Transcription

1 5. Student Rights and Responsibilities The Office of the Registrar strives to be transparent, objective, impartial and fair in its regulation, governance and registration practices. The Registrar endeavors to resolve all issues with students and members in a fair and equitable manner consistent with Provincial legislation, and SCMAO legislation, by-laws, codes and practices. The Registrar s office operates on the principle of mutual respect, which includes but is not limited to interactions between students, members, instructors, staff and educational partners including public colleges and universities. The Registrar s office shall treat students and members as capable individuals who are responsible for conducting their affairs, whether directly or indirectly, with proper regard for the rights of others and for the rights of SCMAO and its educational partners. The Registrar has the authority to set curriculum and courses of study to be pursued by students and members. The Registrar has authority to accept students and members into professional education programs. The Registrar has the authority to grant a student membership in the Institute while the student is pursuing of professional education programs. It is the responsibility of students and members to understand the requirements of the programs, subjects and courses in which they are enrolled. Individuals enrolling through educational partners such as public colleges are responsible for adhering to the student rights and responsibilities policy in effect at that college or education organization. Individuals applying for credentialing are responsible for meeting all the requirements of the credential, and for keeping complete records as proof of meeting all the requirements of the credential. This includes, but is not limited to, academic transcripts and practical experience documentation. The Registrar honours the rights of students to receive transparent, objective, impartial and fair service, and in return requires students to observe the SCMA Code of Ethics, as well as the other rules, regulations and policies in effect for professional education programs. The Registrar honours a policy of accessibility to customer service for all individuals, and a policy of exam accessibility for all individuals. Supply Chain Management Association Ontario, 2014 Page 10 of 18

2 Program Structure All SCMAO professional education programs are offered on a course-by-course basis. All courses, including, but not limited to seminars, webinars, workshops and modules can be taken individually, and are paid for on an individual basis. Some professional education programs have admission requirements and credentialing requirements, such as the Diploma in Procurement and Supply Chain, and the Certified SCMP Designation Program. SCMAO reserves the right to charge an administrative fee for assessing admission, advanced standing and/or credentialing requirements. Meeting the admission requirements does not mean that the candidate is obligated under any contract, express or implied, to pay for a course or program. SCMAO offers professional education programs directly, and through educational partners such as public colleges and universities. For professional education programs offered directly by SCMAO, payment is made to SCMAO, and the student is responsible for adhering to all SCMAO registration and academic policies in effect. For professional education programs offered through an educational partner such as a public college, payment is made to the public college, and the student is responsible for adhering to the registration and academic policies of the college, and to the academic policies of SCMAO. SCMAO reserves the right to require those admitted to professional programs to pay membership fees; however, there are no conditions or contracts, express or implied, that require a student to complete a professional education program. A credentialed member is required to meet the continuous professional development requirements of the designation or credential in order to maintain the designation or credential in good standing. Schedule of Offerings A schedule of professional educational offerings is published on the SCMAO website before the start of each academic term that describes the offerings, and whether the offerings are through SCMAO or an educational partner such as a public college or university. The schedule of offerings for each professional education program can be found under the Education and Accreditation section of the SCMAO website: Supply Chain Management Association Ontario, 2014 Page 11 of 18

3 Fees Payable and Refunds The Registrar has the authority to set fees payable by students, and refund policies on fees received. Students are responsible for payment of fees. Payment of fees is a component of good standing in the Institute. Fair and equitable fees and refund policies are stated on student correspondence, course and program registration forms, and in the Education and Accreditation section of the SCMAO website. Refund Policy: A full refund will be issued to a student cancels his/her registration in a course or seminar if notification is received in writing by SCMAO at least 10 business days prior to the course/seminar start date. An administration fee of $150 is applicable if notification is received between three and nine days prior to start date. Thereafter no refund will be available. Substitutions and transfer of registrations is permissible when received in writing three business days before the course/seminar start date. Cancellation/Rescheduling: In the event of a course/seminar being cancelled or rescheduled by SCMAO, prior notification will be given to registrants by phone or . Students will have the option of receiving a full refund of registration fees, or transfer of their registration to another SCMAO offering. When registration is through an education partner such as a public college or university, all fees and refunds are processed through the education partner, and the fee and refund policies in effect are those of the education partner. Courses are paid for on an individual (course by course) basis. Course fees may include the cost of materials such as textbooks, manuals, articles and electronic library and materials access. Payments and refunds on courses offered through SCMAO are outlined on the registration form for the course or program. Administration fees may be charged for withdrawals or transfers by written request, and are outlined on the registration form for the course or program. Payments and refunds through educational partners such as public colleges are as per the college policy in effect. Academic Conduct The Registrar has the authority to apply and enforce regulations regarding the conduct of students and members. Conduct is prescribed under a code of ethics, rules of professional conduct, standards of practice, and the form, use, issuance and ownership of seals, certificates and credentials. Supply Chain Management Association Ontario, 2014 Page 12 of 18

4 The Registrar s office operates on the principle of mutual respect, which includes but is not limited to interactions between students, members, instructors, staff and educational partners including public colleges and universities. The Registrar s office shall treat students and members as capable individuals who are responsible for conducting their affairs, whether directly or indirectly, with proper regard for the rights of others and for the rights of SCMAO and its educational partners. The Registrar expects students and members to adhere to well-established post-secondary academic guidelines regarding submitting original work and respecting copyright and the intellectual property of others. Students and members are required to submit original work for all assignments in all professional education courses and programs offered through SCMAO or through educational partners such as public colleges. Students and members must not knowingly copy or plagiarize from other sources. Anyone else s work, i.e. any external source, must be acknowledged. Copying and plagiarism can and will be identified, and may be subject to academic penalty or discipline. Materials and Intellectual Property In addition to course fees, students and members may be required to obtain course materials as part of completing a course or a professional education program. Materials may be distributed in paper form (hard copy), or in electronic form (computer file). It is assumed that the student or member has regular access to a computer or computer terminal in order to obtain any required electronic materials. Material fees are stated on correspondence and course or program registration forms. Students and members are required to respect the intellectual property of materials used in all professional education programs, including but not limited to textbooks, manuals, articles and online catalogs and publications. Supply Chain Management Association Ontario, 2014 Page 13 of 18

5 Complaints and Appeals The Registrar is charged with resolving complaints, disputes and appeals in a fair and equitable manner, adhering to the principles of fairness, transparency, impartiality and objectivity. The Registrar has the authority to receive and consider complaints and appeals made to the Institute. The Registrar will initiate a resolution of the complaint or appeal. If the complaint or appeal involves an educational partner such as a public college, the Registrar will involve the college in the complaint or appeal process in an effort to come to a mutually-agreeable resolution. If the complaint or appeal cannot be resolved through this process, the Registrar has the authority to direct the complaint to a complaints committee formed by the Board. If a student or member wishes to make a complaint or launch an appeal, it should be done in writing and directed to: Office of the Registrar Supply Chain Management Association Ontario 1 Dundas Street West, P.O. Box 64, Suite 2704, Toronto, Ontario, M5G 1Z3 Telephone: (416) , Fax: (416) registrar@scmao.ca Academic Records and Transcripts The Registrar is responsible for maintaining standard academic records and transcripts for current and past students. Records and transcripts include student identification, subject, program and course of study identification, and any advanced standings, awards, honours, and credentials granted. Individuals applying for credentialing are responsible for meeting all the requirements of the credential, and for keeping complete records as proof of meeting all the requirements of the credential. This includes, but is not limited to, academic transcripts and practical experience documentation. Students and former students have access to their transcripts up to 15 years after the student terminates studies at SCMAO. Supply Chain Management Association Ontario, 2014 Page 14 of 18

6 Correspondence and Self-Service Correspondence between the Registrar s office, the student or member, and any educational partner shall be conducted verbally or in writing; however, the Registrar requires notice in writing of any registrations and change of registrations. Students and members in good standing will have access to the online member portal to view their personal information and academic information. The Registrar s office complies with a protection of privacy policy, and as such requires any individual requesting information verbally to confirm their identity. If identity cannot be established, the Registrar has a duty to conduct information transfer in writing, or by requiring the student or member to obtain the information through the online member portal. For a full list of policies, please see the next section in this document, Regulation and Student Protection. 6. Regulation and Student Protection The Office of the Registrar strives to be transparent, objective, impartial and fair in its regulation, governance and registration practices. The Registrar endeavors to resolve all issues with students and members in a fair and equitable manner consistent with Provincial legislation, and SCMAO legislation, by-laws, codes and practices. The two provincial Acts relating to OIPMAC (1987 and 2010) establish a high standard of protection of the public interest by requiring persons so accredited in Ontario to demonstrate throughout their careers reasonable standards of professional skill and competence in the practice of purchasing and supply chain management. Specifically, the Acts authorize the passing of bylaws, regulating and governing the conduct of members in the practice of their business or profession by prescribing a code of ethics, rules of professional conduct, (and) standards of practice. SCMAO policies regarding professional education and professional membership are consistent with other professional associations and societies. The Supply Chain Management Association Ontario is a legal non-governmental, not-for-profit entity governed by private Act in Ontario. SCMAO is a full service membership and educational organization that is: Governed by an elected Board of Directors Supply Chain Management Association Ontario, 2014 Page 15 of 18