STRATEGIC PLAN

Transcription

1 STRATEGIC PLAN cscmwtcswk CUSTOMS Maldives Customs Service

2 commissioner general s Message TAbLE table OF CONTENTS contents COMMISSIONER commissioner GENERAL S general s MESSAGE Message VISSION VissiOn AND and MISSION MissiOn OUR OUr VALUES ValUes CURRENT current STATUS status FOCUS AREA 1: HUMAN RESOURCE DEVELOPMENT DeVelOpMent FOCUS AREA 2: FACILITATION Over the past 10 years, imports and exports have increased on average by 18% and 11% respectively. as such, the Maldives customs service (Mcs) needs to optimize the efficiency of its processes and procedures to facilitate trade and provide a competitive trading environment. together, we also need to put in place effective controls to combat illicit trade and protect the society and economy. it is envisaged that this strategic plan will draw MCS s roadmap for continued improvement by collectively working towards the same goals. as such the strategic plan has been formulated on focus areas to meet the challenges posed by increase in trade and travel flow by adapting new approaches with the available resources. Accordingly, four focus areas have been identified: Development, Facilitation, risk Enforcement, and Partnership with Stakeholders. Each focus area will highlight the strategies and expected milestones within a given time frame. FOCUS AREA 3: RISK MANAGEMENT AND ENFORCEMENT enforcement FOCUS AREA 4: PARTNERSHIP WITH STAKEHOLDERS To meet the challenges faced by MCS, this Strategic Plan s focus has been shifted towards more on adapting risk management strategies to facilitate trade and combating illicit trafficking of narcotics drugs and other prohibited goods. strengthening partnership with stakeholders including other customs administrations, international agencies and local institutions is such a focus area. By adopting this strategic plan, it is expected that Mcs will deliver sustainable measurable high performance and bring about realistic and positive change to meet the challenges of the changing environment. ahmed Mohamed 1 strategic plan

3 vision & mission Vision To become a world-class Customs service that fully reflects national and international standards and best practices, in contributing to border protection and trade facilitation. Mission To guard and protect the Maldives national borders from smuggling of narcotics, contraband and against other illegal cross-border activities, by steadfastly enforcing the laws of the Maldives while fostering economic security through facilitation of legitimate trade and travel. 1 3 vision & Mission 1 strategic plan

4 our values integrity performing our duty with utmost courage, faith, and loyalty, in providing optimum contribution to customs and to the society as a whole and thus develop corporate integrity. simultaneously, as individuals develop moral integrity, involving sincere intensions, behaving justly, fulfilling responsibilities and understanding that authority is a trust which is inseparably linked to ethics. respect giving due respect and earning the respect of others by maintaining professional standard and behavior, and cultivating emotional resilience so that our self-confidence and our public image is not compromised even in emotionally-charged situations. commitment taking pride in sustaining the service ethic of customs that has been valued for generations, working collectively and with a positive attitude in making Maldives a peace-loving, tranquil and blossoming nation. agility Welcoming new ideas and technology, facing and overcoming challenges resourcefully; while engaging with enthusiasm and zest in achieving the best possible results for the society. empathy recognizing and understanding the emotions of others, giving due consideration to their opinions, suggestions, advice and feelings to enable the promotions of empathetic organizational climate and culture. 1 our values 5 6

5 Current StatuS risk ManageMent and enforcement HUMan resource DeVelOpMent Maldives customs service (Mcs) employs an educated, demographically diverse and a vibrant workforce. Mcs is ranked among the largest and oldest organizations in the country. A significant event in the area of staff development was the revision of the ranks structure in accordance with the Customs Act which came into effect in mid Subsequently, a new Staff Regulation was formulated in mid-2012 which was followed by migration to a new organizational structure and the consequent promotions for 411 Officers. A staff welfare fund which provides interest-free loans to Customs staff has been established. The customs recreational club participates in social/ recreational activities every year. centre for customs and excise studies (cces) plays a vital role in building capacity of customs staff. Trainings conducted in-house, where most of the facilitators are customs staff trained in relevant areas are tailored to improve staff performance and necessary skills. Our excellent working relationship with regional customs and other international organizations also provide us with opportunities to train several officers abroad via seminars, workshops, study tours etc. which help them to broaden their spectrum of knowledge and acquire international best practices. the main challenges in this area lies in managing and motivating a demographically diverse workforce, directing the organization to adapt and adopt new changes, developing required skill sets and trainings, recognizing and rewarding talent, maintaining discipline, establishing mechanisms to monitor performance and managing knowledge and skills transfer. FacilitatiOn Mcs s role as the main contributor to government tax revenue changed with the government s policy to lower the duty rate of 43% of the tariff lines in With this change, our focus is now geared more towards trade facilitation and post clearance audit based controls. some noteworthy initiatives in this area include the introduction of an express channel for air and sea bound cargo, implementation of WtO Valuation agreement, simplification of valuation and documentation processing stages, automation of declaration processing stages through customs portal, introduction of an electronic document submission service for declaration processing and an interface for making payments online. projects in the pipeline are targeted towards lowering trade barriers, reduce cost of transactions and spur economic development via the implementation of asycuda World, accession to the international standards of revised Kyoto convention (rkc) and the introduction of the national single Window concept. With the emerging challenges at the borders today, Mcs has to change the traditional approaches and seek a more structured and systematic way to manage risk. Our risk management practices need to identify and address the varying degrees of risk associated throughout the supply chain, improve and integrate profiling and targeting of passengers, goods, conveyances using intelligence and non-intrusive techniques. We have established a risk Management section and need to introduce channels and fast-track lanes to facilitate compliant passengers and traders. to make these changes possible, mechanisms that utilize advance information, trader profiling, information technology and comprehensive law enforcement agency collaboration need to be established. as a border law enforcement agency Mcs has contributed significantly towards protection of the society from illicit substances and prohibited goods, especially with the enactment of customs act in some major achievements in this area include the introduction of surveillance systems for foreign voyage vessels, strengthening of enforcement measures at sea port facilities, strengthening of surveillance and targeting of air bound passengers and strengthening of interagency coordination. Mcs faces enormous challenges in protecting the country s borders against the flow of narcotics and contraband. the abuse of illegal substances has been a major problem faced by the Maldives in the past years and recent trends show an increasing pattern for smuggling of prohibited and exotic animals. to meet these challenges and to strengthen existing mechanisms, our laws and regulations need to be reviewed, customs control at the borders strengthened and a holistic approach that utilizes information technology, latest facilities, best practices, strategic alliances and effective mechanisms to investigate offenders be adopted and adapted. partnership WitH stakeholders Maldives customs service enjoys productive partnerships with international organizations such as WcO, UnODc, WtO and rocb to develop capacity of the MCS staff and to enhance customs enforcement and trade facilitation capabilities. in this regard, several MOUs have been signed between local and international counterparts to achieve mutually beneficial relationship. On the local scene, Mcs has also setup a platform for continuous exchange of information between the trading communities by functionalizing a committee, comprising of traders from key sectors that meet on a regular basis. Mcs needs to sustain the relationships that exist with the stakeholders and build new relationships with international counterparts, national law enforcement agencies and the trading community to contribute to achieving greater trade and economic development efficiencies and to enhance its role in providing social protection to society. Mcs needs to focus on improving trader compliance, enhancing exchange of trade-related information and intelligence with the trading partners. the challenges to enforcement and trade facilitation exist in many facets. Our success depends heavily on our ability to manage and engage stakeholders at all levels: the policy makers, traders, other enforcement agencies,ww general public and international partners. 17 current status 8

6 FOCUS AREA 1 PURPOSE To integrate the facilities for providing staff with relevant academic competency and skills training and thus creating optimal conducive work environment for generating inspiration and motivation amongst them; while concurrently inculcating and promoting required ethical standards to become professional Customs officers. 1.1 STRATEGY Provide national and International trainings and develop expertise in the areas of enforcement, trade facilitation and management area. HUMAN RESOURCE DEVELOPMENT Enhance the quality of trainings through development of academic competency, infrastructure and utilization of modern facilities. Introduce and implement a Management Plan. Strengthen the integrity guidelines. Review and implement best practices and international measures. Adopt and strengthen organization s promotion and recognition policies and implement them strictly and impartially. Introduce a welfare policy and promote social well-being of staff. Promote professionalism and positive attitude to unify the workforce for better achieving the service excellence within the organization. STRATEGIC PLAN FOCUS AREA 1: HUMAN HR DEVELOPMENT RESOURCE DEVELOPMENT 10

7 Strategy Milestones Responsible Strategy Milestones Responsible 1.1 Provide national and International trainings and develop expertise in the areas of enforcement, trade facilitation and management area. Conduct trainings programs in major areas like Enforcement, Trade Facilitation, Management, Risk Management, Valuation and Post Clearance Audit, Harmonized Systems (HS) Customs Academy Training programs conducted Yearly Develop training policies Customs Academy Training policy published 2016 Conduct Training Need Assessment Develop expert trainers in key customs areas Provide accommodation for regional customs officers station for trainings in Head Office Customs Academy Need assessment document published Yearly Customs Academy Expert trainers developed Accommodation for regional Customs Officers provided June 1.3 Introduce and implement a Management Plan. 1.4 Strengthen the integrity guidelines. Develop a comprehensive HRD Plan Review and revise current Code of Conduct included in the existing Staff Regulations. Implement procedures for effective internal reporting of issues related to integrity and Code of Conduct violations. Conduct awareness and training on the Code of Conduct HRD Plan developed and introduced Code of Conduct reviewed June Web based mechanism introduced to enable reporting of issues related to integrity and Code of Conduct violations Awareness trainings conducted June 1.2 Enhance the quality of trainings through development of academic competency, infrastructure and utilization of modern facilities. Establish training facilities at regional offices Regional training facilities established at Hdh. Kulhudhufushi Regional training facilities established at Addu City Review and implement best practices and international measures. Implement WCO integrity guidelines Integrity guidelines implemented 2016 Establish virtual training setup Customs Academy Virtual training setup established at regional Customs offices June Establish main Customs training facilities with accommodation and other facilities Get Affiliated with international educational institutions who run Customs related courses Customs Academy Establish training facility at hulhumale Affiliated trainings conducted in the field of enforcement and trade facilitation Adopt and strengthen organization s promotion and recognition policies and implement them strictly and impartially. Review the current merit based system to ensure that it is fair and equitable. Review Performance Monitoring System Merit based system revised June Performance monitoring system revised. June 11 1 FOCUS focus AREA area 1: HUMAN Hr Development RESOURCE DEVELOPMENT 12

8 Strategy Milestones Responsible Introduce a Welfare Policy Provide housing and accommodation for Customs staff Welfare Policy introduced 2016 June Introduce a welfare policy and promote social wellbeing of staff. Establish Customs Cooperative to undertake commercial activities which would contribute financially to organizational goals Customs Cooperative established Revise Customs Recreation Club (CRC) activities which would contribute to staff welbeing, performance, discipline and all other aspects of staff development CRC activities revised 1.8 Promote professionalism and positive attitude to unify the workforce for better achieving the service excellence within the organization. Conduct activities to promote unification of workforce At least 3 activities conducted yearly yearly 13 1 FOCUS focus AREA area 1: HUMAN Hr Development RESOURCE DEVELOPMENT strategic plan

9 focus area 2 facilitation 15 1 focus area 2: facilitation purpose to develop sustainable trade-related customs services by building organizational capacities and streamlining procedures to facilitate policies that are conducive for import, export and travel. strategy 2.1 endorse and implement the international standards, agreements and conventions related to customs modernization and reform. 2.2 enhance electronic interconnectivity within customs and among stakeholders through extensive use of information technology to foster a paperless trading environment. 2.3 Develop simplified and harmonized customs procedures and processes to reduce cost of doing business, increase transparency and facilitate trade. 2.4 establish mechanisms to facilitate compliant traders by introducing accelerated procedures. 2.5 Increase efficiency of custom services and mitigate tax evasion by strengthening audit based controls. 1 strategic plan

10 Strategy Milestones Responsible 2.1 Endorse and implement the international standards, agreements and conventions related to customs. 2.2 Enhance electronic interconnectivity within customs and among stakeholders through extensive use of information technology to foster a paperless trading environment. Revised Kyoto Convention Accede to Revised Kyoto Convention ATA Carnet Accede to Customs Convention on ATA carnet for the temporary admission of goods. Release Study Conduct Release Study yearly WTO Trade Facilitation Agreement Implement WTO Trade Facilitation Agreement Single Window Conduct Customs level need assessment for Single Window implementation. Conduct Business Process Analysis of Customs processes for Single Window implementation. Address issues in Laws and Regulations regarding implementation of Single Window. Strategic Management Strategic Management Revised Kyoto Convention acceded June Acceded to ATA Carnet June 2016 Release Study Conducted All provisions in Category A implemented. All provisions in Category B implemented. August July 2018 Need assessment conducted. June Business Process Analysis (BPA) conducted Laws and regulation, processes and procedures reviewed. June Strategy Milestones Responsible 2.3 Develop simplified and harmonized customs procedures and processes to reduce cost of doing business, increase transparency and facilitate trade. Customs Act/Regulations, processes and procedures Review Customs Act, Regulations, processes and procedures periodically. Implementation of Article 7 of the GATT Valuation Agreement Identify issues that arise in implementation of GATT Valuation Enforcement Regulation, Procedures and processes reviewed. At least every 2 years. Issues in implementing identified June 2016 Amend/implement SOPs SOPs amended and introduced June 2018 HS implementation Identify issues that arise in implementation of HS Propose and implement Tariff Act Advance Ruling Introduce/ strengthen Advance Ruling system HS classification Rules of Origin Self-Assessment of Declaration Introduce a mechanism that would enable importers/ exporters to assess declarations by themselves. HS based Tariff introduced June 2018 Tariff Act enacted June 2018 Regulations on Advance ruling (HS) and Rules of Origin published Self-Assessment of Declaration introduced. June Review and integrate major services with Customs Portal. ASYCUDA World Implement ASYCUDA World Other services reviewed and integrated June ASYCUDA World implemented June 2016 Virtual Declaration System Introduce a system to assign and process goods declarations at support sections and divisions. Virtual declaration system introduced June Develop necessary applications to cater for new features in ASYCUDA World Necessary applications developed June focus area 2: facilitation 18

11 Strategy Milestones Responsible Trader Profile Review Traders profile yearly. Enforcement Trader profiles built June 2.4 Establish mechanisms to facilitate compliant traders by introducing accelerated procedures. Implement mechanisms to gather advance information electronically to build traders profile. Develop software to identify compliant traders. Compliant Trader Program Introduction of risk based Advance Cargo Clearance System Enforcement Enforcement / Enforcement Mechanisms introduced to gather advance information electronically Software developed Policies to introduce risk based advance clearance system formulated June June Increase efficiency of custom services and mitigate tax evasion by strengthening audit based controls. Post Clearance Audit Implement measures to strengthen Post Clearance Audit. Develop specialists in PCA field Draft and introduce procedures on Post Clearance Audit. (PCA Manual) Develop analytical capacity Process analyzed PCA Training conducted Work Manual and SOP published June Application to analyze trade data introduced 19 1 focus area 2: facilitation strategic plan

12 focus area 3 risk management and enforcement purpose Effectively implement risk management principles organization wide with optimal utilization of resources for sustainable and effective customs control, efficient collection of revenue and trade facilitation. To deter and interdict drug trafficking, smuggling of goods and other illegal border activities through utilization of advance technology, exchange of information and effective inter-agency cooperation strategy Create a tangible platform for effective exchange of information and intelligence between national and international counterparts and develop partnerships with local and international stakeholder agencies to conduct coordinated risk management. Establish and manage intelligence information system in cooperation with local and international agencies to collect, analyze, and disseminate strategic and operational intelligence information. Enhance the existing risk management functions by adopting relevant WCO standards and guidelines to utilize the advance information and latest state of art technology for effective risk management Improve the border security and counter drug trafficking through latest facilities, tactics, and strategies. Develop and strengthen the operational capacities and capabilities of Customs enforcement operations, investigations and prosecution. Enhance and develop a mechanism, to monitor the movement of cargo, passengers, crew and conveyances for effective profiling and targeting, by establishing and strengthening customs control at the border by integrating resilient controls in processes, procedures and physical infrastructure focus area 3: risk management and enforcement

13 Strategy Milestones Responsible Strategy Milestones Responsible 3.1 Create a tangible platform for effective exchange of information and intelligence between national and international counterparts and develop partnerships with local and international stakeholder agencies to conduct coordinated risk management. National Enforcement Committee (NEC) Formalize a committee comprising of relevant stakeholders to tackle enforcement issues. Strengthen External Coordination Review processes and procedures to facilitate coordinated operatons. Strengthen internal Coordination Review SOPs to exchange feedback related to examination of cargo, passengers and vessels to facilitate targeting and profiling from frontline sections. Enforcement Enforcement Enforcement NEC formulated and made operational MOU/MAA established with MPL, MACL, Aviation Security, Maldives Post Limited. Mechanism established to provide feedback information of examination of cargo, passengers, and vessels 2016 June 3.2 Establish and manage intelligence information system in cooperation with local and international agencies to collect, analyze, and disseminate strategic and operational intelligence information. Conduct regular information collection sessions within the customs and external stakeholders. Conduct regular awareness sessions to disseminate intelligence information Risk Based Cargo Clearance Implement Risk Management for Declaration Processing and Examination Stage Risk Based Vessel Clearance Implement Risk Management for vessel clearance. Enforcement Enforcement Enforcement Enforcement No. of sessions held to stakeholders No. of sessions held to stakeholders Risk based cargo clearance system established. Risk based vessel clearance system established. Yearly Yearly June June Establish and manage intelligence information system in cooperation with local and international agencies to collect, analyze, and disseminate strategic and operational intelligence information. Customs Central Intelligence System Develop a central system to gather and analyze intelligence information. National Intelligence Sharing System Coordinate with Maldives Police Service to develop national intelligence sharing system. Intelligence Collecting/ Reward System Strengthen intelligence collection and dissemination process and reward system for informants. Enforcement Enforcement Enforcement Customs central intelligence system developed System developed to Integrate CCTV cameras at airport and seaports. National Intelligence sharing system developed. Policies to recruit informants published. Policies to disseminate information to operational officers published. Reward systems for informants reviewed 2016 June 2017 June Enhance the existing risk management functions by adopting relevant WCO standards and guidelines to utilize the advance information and latest state of art technology for effective risk management. Processes and procedures Review necessary processes and procedures Advance Passenger Information (API) Implement Advance Passenger Information at Ibrahim Nasir International Airport. E-Manifest Establish mechanisms to implement E-Manifest at Ibrahim Nasir International Airport and Male Commercial Harbour. Container Control Programme Establishing effective container selections and controls Enforcement Enforcement Enforcement Enforcement No. of processes and procedures reviewed, amended and introduced. API system introduced E-manifest system at Male Seaport established. E-manifest system at INIA established. UNODC Container Control Programme made operational June June June 2016 June 23 1 focus area 3: risk management and enforcement 24

14 Strategy Milestones Responsible 3.3 Enhance the existing risk management functions by adopting relevant WCO standards and guidelines to utilize the advance information and latest state of art technology for effective risk management. Cargo Tracking System (CTS) Utilization of Cargo tracking System for analyzing manifest Air cargo Control Programme Utilization of air cargo movements for analyzing air cargo manifests Internal Coordination Establish mechanisms to strengthen internal coordination. Enforcement Enforcement CTS established at sea ports June 2018 Air Cargo Control Programme established at air ports No. of meetings held to address issues. SOP s reviewed January 2018 Yearly Strategy Milestones Responsible 3.5 Develop and strengthen the operational capacities and capabilities of Customs enforcement operations, investigations and prosecution. Review regulations, procedures and processes Acquire special equipment and tools for enforcement operations - Speed boats for patrolling - Surveillance equipment (night vision binoculars) - Portable Search mirror - Search mirror (normal) - Fiber Scope Camera - Torch for search (rechargeable led) - Oxygen Self-rescuer - Gas Monitor Enforcement Enforcement All Processes and procedures and regulations related to the enforcement operations reviewed. Special tools and equipment acquired and installed Improve the border security and counter drug trafficking through latest facilities, tactics, and strategies. Special Operations Special operations conducted. External Coordination Establish mechanisms to strengthen external coordination. Acquire Equipment for border security, narcotics identification, detection and tools required for drug law enforcement Enforcement Enforcement Enforcement No. of special operations conducted No. of Seizures No. of Suspect screened No. of Ships rummaged No. of meetings held to address issues. SOP s reviewed Border security and counter drug trafficking efforts improved by acquiring and installing Metal Detectors, Mobile tracer, Narcotics and explosive detecting tools, Multipurpose Reader, Buster Kit, and Itemizers at Seaports and Airports around the country. Yearly Yearly Enhance and develop a mechanism, to monitor the movement of cargo, passengers, crew and conveyances for effective profiling and targeting, by establishing and strengthening customs control at the border by integrating resilient controls in processes, procedures and physical infrastructure. Airport Interdiction Room Strengthen surveillance and targeting capacity at Airport Interdiction Room functions. Risk-based Passenger Screening Strengthen passenger screening at Ibrahim Nair International Airport. Body Screening Introduction of Body Screening facility at Ibrahim Nasir International Airport Dual Channel Introduction of Dual channels at Ibrahim Nasir International Airport Enforcement Enforcement Enforcement Enforcement Surveillance facility available at Ibrahim Nasir International Airport Departure Terminal Routine operations of Police, MNDF and Immigration Procedure to systematically screen passengers by introducing targeting, profiling and observation techniques. Body screening facility available Introduction of Dual channel June focus area 3: risk management and enforcement 26

15 Strategy Milestones Responsible Establish Customs infrastructure at regional ports Enforcement Office and accommodation established at Hanimaadhoo 2016 Office, accommodation and training facilities established at Hdh. Kulhudhufushi 2018 Office, accommodation and training facilities established at Addu City 2017 Office and accommodation block established at Ha. Uligam 2018 Strategy Milestones Responsible 3.6 Enhance and develop a mechanism, to monitor the movement of cargo, passengers, crew and conveyances for effective profiling and targeting, by establishing and strengthening customs control at the border by integrating resilient controls in processes, procedures and physical infrastructure. Security Standards Establish Customs minimum security measurements at designated Ports Enforcement Office and accommodation block established at Hulhumale Security standards established at: Ibrahim Nasir International Airport Thilafushi Private Port Facilities 3 Facilities Thilafushi Private Port Facilities Remaining Facilities 2017 June Male Commercial Harbour Kulhudhufushi Regional Port Hithadhoo Regional Port June 3.6 Enhance and develop a mechanism, to monitor the movement of cargo, passengers, crew and conveyances for effective profiling and targeting, by establishing and strengthening customs control at the border by integrating resilient controls in processes, procedures and physical infrastructure. Automatic Identification System (AIS) Access MNDF AIS system to get better coverage. Laws, Regulations, Procedures and Process Review Laws, regulations, procedures and processes Enforcement Enforcement Access established between MCS and MNDF AIS system. Relevant laws, regulations, Processes and procedures reviewed; - Regulation to enforce Automatic Identification System (AIS) in all foreign going vessels - Identify and minimize security/ control breaches at seaports and airports. June June 2017 Cargo Screening and Security Camera Systems Utilization of Cargo Screening facility at Ibrahim Nasir International Airport. Enforcement Cargo Screening Facility installed at INIA June 2017 Enhancing utilization of security camera at Aircargo and Bonded warehouse Enforcement Security camera at Air cargo and Bonded warehouse enhanced June focus area 3: risk management and enforcement 28

16 focus area 4 partnership with stakeholders purpose Foster cooperation with trading community, government agencies, ngos, and other stakeholders at international and national level and focus on enhancing the development of a professional service culture strategy cooperate and coordinate with customsrelated international and national organizations and ngos, to accrue the best possible results to the provision of customs service adopt international customs best practices as guiding principles to streamline customs processes Develop a comprehensive stakeholder management and communication plan and undertake measures to encourage enhancement of stakeholder representative bodies in order to improve frequent communication with the trading community Develop a professional service culture by emphasizing on responsibility, accountability, transparency and service. enhance stakeholder compliance by conducting outreach programs with a view to increase awareness on customs law, regulations, procedures and processes. introduce a mechanism to regularly conduct programs which would enhance public image of the organization 29 1 FOcus area 4: partnership with stakeholders 30

17 Strategy Milestones Responsible Strategy Milestones Responsible Increase co-operation and coordination with stakeholder agencies Hold regular meetings with stakeholder agencies / Strategic Management Inter-agency cooperation and coordination strengthened June 4.3 Develop a comprehensive stakeholder management and communication plan and undertake measures to encourage enhancement of stakeholder representative bodies in order to improve frequent communication with the trading community. Develop Stakeholder Communication Plan Review current procedures to identify issues that relate to stakeholders Strategic Management Strategic Management Stakeholder Communication Plan developed Current procedures reviewed June 4.1 Cooperate and coordinate with Customs-related international and national organizations and NGOs, to accrue the best possible results to the provision of customs service. Assign contact points and review/ revise contact point details wherever required Establish a mechanism to share enforcement news and updates of smuggling activities with regional and international agencies Enforcement Contact points assigned/ reviewed Mechanism established to share news and updates with international organizations June 4.4 Develop a professional service culture by emphasizing on responsibility, accountability, transparency and service. Develop Service Standards in various areas of Customs - Cargo examination - Bonded warehouse - Harbor clearance Review and revise existing Service Standards Seaport / Airport / Enforcement Seaport / Airport / Service Standards introduced Existing Service Standards reviewed June Adopt international customs best practices as guiding principles to streamline customs processes. Conduct awareness programs to encourage enhancement of stakeholder representative bodies Adopt SAFE work of Standards Implement recommendations made in the Phase 3 Report of the WCO Columbus Program Strategic Management Strategic Management Strategic Management Awareness programs conducted SAFE framework standards implemented Phase 3 recommendations implemented 2 programs ever year June 2018 June Enhance stakeholder compliance by conducting outreach programs with a view to increase awareness on customs law, regulations, procedures and processes. Conduct Compliance programs to traders and public - Implement Compliance Management work - Introduce a Tariff Compliance Program through informed compliance Develop programs to mass media regarding customs rules and regulations - Prepare TV ads - Provide information through TV and radio programs - Prepare a TV program on Customs matters in collaboration with a media channel Strategic Management / Customs Academy Strategic Management / Customs Academy Compliance Management work Implemented TV, radio and ads prepared to disseminated Ongoing 31 1 focus area 4: partnership with stakeholders 32

18 Strategy 4.5 Enhance stakeholder compliance by conducting outreach programs with a view to increase awareness on customs law, regulations, procedures and processes. 4.6 Introduce a mechanism to regularly conduct programs which would enhance public image of the organization Milestones Responsible Conduct monthly forums to Customs brokers and traders about classification, declaration and examination of cargo Strategic Management Broker forums conducted / Customs Academy Conduct image enhancement Strategic Management Image enhancement programs programs like forums, / Customs conducted Children s Evening, participate Academy in fairs focus area 4: partnership with stakeholders Monthly Yearly 1 strategic plan

19 Maldives Customs Service Male Republic of Maldives Tel: Fax: Web: Twitter: customsmv Facebook: Maldivescustomsservice