1 LLOYDS TSB Personal Accident Cover Policy Document These terms and conditions are provided to give you a guide on the cover that is being offered. Please note that your personalised policy document will be posted out to you if you accept the cover offer. Underwritten and administered by Avon Insurance plc. This policy is designed to meet the demands and needs of Lloyds TSB policyholders aged 18 or over and under 70 at the time of application who want to ensure that they will receive a lump sum benefit in the event of an accident which results in their hospitalisation, disability or death. You should read this policy carefully as you are responsible for deciding that it meets your requirements as Avon Insurance plc, Lloyds TSB and BISL Limited are not making a personal recommendation that it is suitable for your individual needs. 1. Schedule Benefit number If you have an accident that, within 12 months, directly causes your: Permanent total disability (which does not result in your death) Total, permanent, irreversible loss of: a. sight in both eyes b. speech c. hearing in both ears Total, permanent, loss of use through physical damage or separation at or above the wrist or ankle of one or more limbs Total, permanent, entire physical separation from the body of one or more fingers or toes Total, permanent, irreversible loss of movement of one or more damaged joints: a. shoulder or knee b. hip or ankle Admission to hospital on the advice of a doctor for up to a maximum of 270 days Death The benefit for the insured is: 100,000 75,000 25,000 25,000 37,000 5,000 10,000 5, per day 15,000 The benefit payable may be reduced if a pre-existing condition has caused or contributed to your bodily injury. Other limitations also apply (see section 6). Working together with
2 2. Meaning of words Wherever the words below appear in bold, they will have the following meanings. Accident Bodily injury Day Doctor Hospital Monthly premium Payment instruction Permanent total disability Start date United Kingdom We, us or our You, your or yourself A sudden and unexpected event which happens at an identifiable time and place while the policy is in force and results in bodily injury. Physical harm not caused by sickness, disease or any other naturally occurring condition or gradual deterioration. A 24 hour period. A legally qualified medical practitioner other than you, anyone you live with or a member of your immediate family, who is currently registered with the General Medical Council in the United Kingdom to practice medicine. A registered establishment providing medical and surgical treatment and 24-hour nursing care by registered nurses for ill or injured people. This does not include a convalescent, self-care or rest home, or a department in a hospital that has the role of a convalescent or nursing home. The amount payable by you to us each month (or any other frequency, if agreed by us in advance) for the cover provided under this policy. Full details of a current valid UK bank or credit/debit card account and continuing authorisation intended to make regular payment of your monthly premium to us. Bodily injury which prevents you from undertaking any paid job for reward or profit, which your experience, education or training reasonably qualifies you to do. The date described in the Schedule as the start date. England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. Avon Insurance plc. The person named in the Schedule as the Insured. 3. Benefits Once you have applied for cover, if you have an accident: that, within 12 months, directly causes a condition detailed in your Schedule, that is after the start date and before the policy ends as defined in section 7, and is outside any period during which cover is suspended by mutual agreement, and provided we have collected your monthly premium when it becomes due, you will be entitled to the corresponding benefit detailed in your Schedule, subject always to the terms of this policy. We will pay the benefits to you or, in the event of your death, to your estate. We will only pay benefits 1 5 if you survive the accident for at least 30 days. This policy has no cash-in or maturity value. 4. Premiums The first 6 months cover from the start date will be free. At the end of the first 6 months the full monthly premium will apply. 5. Exclusions A. We will not pay you benefits for an accident that is directly or indirectly the result of: war, invasion, hostilities (whether war is declared or not), civil war, rebellion or being on naval, military or airforce active duty or operations; riding on a motorcycle or moped; scuba-diving, rock climbing or mountaineering of any type, potholing or parachuting; racing or practising for racing, other than on foot or while swimming; making or using explosives; taking part in any flying activity, other than as a passenger in a commercially licensed aircraft; you committing suicide or your deliberate self-harm; exposing yourself to danger: a) deliberately (except in an attempt to save human life); or b) when your judgement or actions are impaired while you are under the influence of alcohol, or any drug not prescribed or taken as prescribed by a doctor.
3 B. We will not pay you any benefit if your permanent residence is outside the United Kingdom at the time and date of the accident. 6. Limitations The most we will pay in total for all claims under this policy is limited to an amount equal to the permanent total disability benefit (benefit 1). The hospitalisation benefit for any one accident is limited to a maximum of 270 days in hospital for each accident. Further days in hospital because of the same accident will only be covered if you have to go into hospital again within 12 months of the same accident. We will not pay you the relevant benefit for any accident unless you have sought medical treatment within 30 days of the accident. Except where benefits 1, 2 and 3 have been paid to you, if you claim for other benefits and then die within 12 months from and as a result of the same accident, we will only pay up to the maximum death benefit for the accident. Benefit 3 will be reduced by any payment made under benefits 4 or 5 in respect of the same limb. If, prior to your accident, you already had a sickness, disease, naturally occurring condition or injury that has contributed to any of the conditions listed under benefits 1-5 and 7 of the Schedule or has lengthened your period of hospitalisation under benefit 6, then we will ask a doctor to assess the impact and we will reduce your benefit accordingly. 7. When does this policy end? This policy ends when: we have paid the maximum total benefit we are liable to pay under this policy; you cancel the policy as set out in section 11; we cancel the policy as set out in section 11; you reach the age of 70; or you die. If we receive notification that the payment instruction you provided to us is no longer valid, we will write to you at the last known address we hold. Your cover will continue if you provide us with a valid payment instruction within 19 days of the letter date. If you don t do this, your policy will be cancelled: from the date of the notification if within 6 months of the start date, or from the date your next monthly premium is due if more than six months after the start date. 8. Claims You must notify us of a potential claim as soon as possible. If we are disadvantaged by any delay in notifying us, we will reduce the benefit to reflect the disadvantage caused by the delay. To tell us about a claim and obtain a claim form, please contact us using the details shown in the Our contact details section below. 9. Complaints If you are not satisfied with any part of our service, please contact us using the details shown in the Our contact details section below. If you are not satisfied with the way in which we have dealt with your complaint, the Financial Ombudsman Service may review the complaint if referred to them by you. There is no charge for this service. Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Phone The Ombudsman s decision is binding on us, but you can reject it, and doing so will not affect your legal rights. 10. Important information The quoted monthly premium includes Insurance Premium Tax. If there is any future change in the rate of Insurance Premium Tax, we have the right to adjust the monthly premium accordingly. Any alteration in the rate of tax will be announced publicly. 11. Cancelling this policy You can tell us that you wish to cancel your policy at any time by contacting us using the details shown in the Our contact details section below. If you do this within six months of the start date, cover will cease with immediate effect. If you give notice to cancel more than six months after the start date, your policy will finish when the next monthly premium is due and we will not refund any premiums. We have the right to cancel this policy if there is any attempt to fraudulently claim on this policy by the policyholder. We may cancel the policy at any time by giving you 60 days written notice at your last known address. 12. The law applicable to the contract This contract shall be governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts. 13. Data Protection For the purposes of the Data Protection Act 1998 (the Act), both Avon Insurance plc ( Avon ) and BISL Limited ( BISL ) are data controllers. Uses made of your information Avon and BISL will process personal information that they obtain from you and from third parties in accordance with the Act and may use your personal information, including any sensitive personal data (within the meaning of the Act) for purposes relating to the insurance contract you have agreed to take out, administration and renewal, claims handling, complaints handling, underwriting, for market research and analysis and for the purposes of fraud and crime prevention. In all cases your data will be kept securely and by proceeding with this contract, you are signifying your consent to your information being used for the purposes set out in this statement. The claimant will need to provide certificates, information or evidence to support the claim at their own expense.
4 Disclosure of your information Both Avon and BISL may check and / or pass some or all of the personal information (including sensitive personal data) they obtain in connection with your insurance or claim to their appointed service providers, other parties involved in providing the service you have applied for, reinsurers and agents and to other insurance companies (either directly or via those acting for the insurer such as loss adjusters or investigators). Both Avon and BISL may also search or pass information to regulatory or other organisations and to public bodies (including the police or fraud prevention agencies) to ensure that they each comply with their respective obligations. Marketing and market research Avon and BISL may contact you for marketing purposes only in connection with the product you buy from them, unless you tell them you do not want to receive this information by writing to the address shown in the Our Contact Details section below. They will not make any other marketing approaches to you or share your information with any third parties for marketing purposes. Your rights The Act gives you the right to access information held about you. If you would like to know what personal information Avon and/or BISL holds about you or more details about how they will process your information, please write to the address shown in the Our Contact Details section below. There may be a charge for this. 14. Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS), which means that you may be entitled to compensation from the scheme if we cannot pay what we owe under this policy. This depends on the type of policy you have purchased and the circumstances surrounding your claim. You can find out more at or by calling or Other This policy is underwritten and administered by Avon Insurance plc. We are authorised and regulated by the Financial Services Authority (FSA) for general insurance. If you want to check our statutory status on the FSA s register, or that of BISL Limited, you can do so by visiting the FSA website (www.fsa.gov.uk/register/) or by contacting the FSA on Our FSA registration number is The FSA registration number for BISL Limited is The contract and other documents are written in English. We will communicate with you in English throughout the duration of the policy. BISL Limited only offer Personal Accident Cover from Avon Insurance plc, the single provider. Avon Insurance plc, (No ). Registered in England. Registered Office: Tiddington Road, Stratford-upon-Avon, Warwickshire CV37 7BJ. Authorised and regulated by the Financial Services Authority. A member of the NFU Mutual group of companies and the Association of British Insurers. Your cover explained If you have an accident the cover gives you: a cash lump sum of up to 100,000 depending on the injury; 50 a day cash benefit (up to a maximum of 13,500 for 270 days) if you are admitted to hospital; a 15,000 cash payout if you were to die (Inheritance tax may apply). For a full list of benefits see the Policy Document. There are a few things to keep in mind when looking at how your policy works and what it covers: Significant Exclusions We will not pay any benefits for an accident that occurs while you are not a permanent resident of the United Kingdom, the Channel Islands or the Isle of Man, or for an accident directly or indirectly the result of: exposing yourself to danger deliberately (except in an attempt to save human life); your suicide or deliberate self harm; you being under the influence of alcohol or drugs; racing, scuba-diving, rock climbing, potholing or parachuting; flying (except while travelling as a passenger on a commercially licensed aircraft); riding on a motorcycle or moped; war risks including military duty. For a full list of exclusions see the Policy Document. Limitations The most we will pay in total for all claims under this policy is limited to an amount equal to the permanent total disability benefit. If, prior to your accident, you already had a sickness, disease, naturally occurring condition or injury that has contributed to your disability or has lengthened your period of hospitalisation then we will ask a doctor to assess the impact and we will reduce your benefit accordingly. The hospitalisation benefit for any one accident is limited to a maximum of 270 days in hospital. For a full list of limitations see the Policy Document.
5 Your questions answered Q. What is this cover? A. Personal Accident Cover is low cost protection that could provide cover if you were involved in an accident that resulted in serious injury or disability. It also provides a payout if you were to die as a result of an accident. The policy is underwritten and administered by Avon Insurance plc, part of the NFU Mutual group of companies, and you may see their name appear in some of the Policy Document. Q. Is this my car insurance policy? A. No, this is Personal Accident Cover which you can opt for alongside your car insurance policy and is not connected. This cover provides a level of low cost cover for you as an individual should you be injured or die as a result of an accident. Q. What happens when the 6 months free cover ends? A. 6 months after taking out the policy we ll start collecting the premium every month using your bank account or credit/ debit card details which you provided. You don t need to do anything else we have the details we need. Q. Does the price really stay the same until I am 70? A. Yes. The premiums quoted apply to all ages and do not increase as you grow older. The only time the amount you pay could go up is if the Government raises Insurance Premium Tax. Q. How do I go about making a claim? A. To tell us about a claim and obtain a claim form, please refer to Our contact details below. Q. Can I cancel this Personal Accident Cover? A. Yes, if you would like to cancel your Personal Accident Cover please call *. If you do this within six months of the start date, cover will cease with immediate effect. If you give notice to cancel more than six months after the start date, your policy will finish when the next monthly premium is due and we will not refund any premiums. Q. When does the cover end? A. The policy ends when: we have paid the maximum total benefit; you cancel the policy; we cancel the policy; you reach 70 years old; you die. Q. What would the total cost of my cover be? A. If you would like to work out the total cost of your cover, first calculate the amount you will pay over a year simply by multiplying your monthly premium by 12. You can then multiply this annual figure by the amount of years you pay for the cover. For example, if you hold the cover for 10 years you will pay If you have any questions relating to your car insurance policy please refer to your separate policy document. Our contact details If you wish to make a general enquiry, a claim, a complaint or to cancel your policy, please contact Customer Services: Call us on: * Lines are open Monday-Friday 9am to 5pm. For security and training purposes telephone calls may be recorded and monitored. * Calls to our 0844 numbers will cost no more than 6p per minute from a BT landline, and network charges may vary. Calls from mobile phones may be considerably more. Write to us at: Avon Insurance plc, Avon House, Ryon Hill Park, Warwick Road, Stratford-upon-Avon, CV37 0UY. us at: or
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