Steltronic Focus. Main Desk Internet connection

Transcription

1 Steltronic Focus Main Desk Steltronic S.p.A. Via Artigianale 34, Botticino Sera Brescia - Italy Tel: fax: Service: http: Service: service@steltronic.com

2 Pg. 2 of 14 REMARKS: MAIN DESK: computer where the Database, SQL engine and Focus program are installed. Main Desk could be used also as a Desk station, installed in Front desk area or in back office, as customer needs. WORKSTATIONS: Computer connected with the Main Desk for Focus program use. The Workstations are connected via network with the Main Desk, they load Focus program from a shortcut with the Main Desk executable file. STELTRONIC LAN: local area network where the, Focus Workstation, Lane computer and Photostrike 4 are connected. INTERNET LAN: 2 nd local area network where the Main Desk, trough a router\adsl modem could access to internet.

3 Pg. 3 of 14 INDEX [1.0] About Main Desk pg. 04 [1.1]Firewall & Antivirus on Main Desk pg. 05 [1.2] Check\Enable the Remote Desktop Connection pg. 05 [1.3] Connecting to a Router pg. 06 [1.4] Symantec Pcanywhere installation on the Main Desk pg. 11 [1.5] Setup Symantec Pcanywhere pg. 12 [1.6] Startup Pcanywhere session on Main Desk pg. 14

4 Pg. 4 of 14 [1.0] About Main Desk For Customer Service and future Focus applications (like Booking from Internet) it s mandatory connect the to Internet using an broadband line. It s enough connect ONLY the Main Desk to Internet: all the other Focus workstations and Lanes Computer could be controlled using the Main Desk as tunnel access. As default, the it s equipped with 2 LAN port: The LAN built in mother board is generally reserved for bowling local area connection that communicate with lanes computer and other workstations. The additional LAN board is used for connecting a router or modem/router or a network switch connected to a lan connected to modem/router. Usually the 2 lan are named: STELTRONIC local area network connection for Bowling INTERNET - reserved for Internet WARNING! The Steltronic Lan use a reserved Static IP and Subnet Mask The Internet IP must not conflict with the Steltronic Lan or Scoring system do not work as well. To knows the IP s used on your Main Desk, after the ADSL line connection open a Command prompt on Main Desk and type ipconfig /all There are vary ways for Steltronic Service to connect with customer focus Main Desk, we choose 2 popular ways: [A] use Windows Remote Desktop connection [B] use Symantec Pcanywhere (default) Windows Remote Desktop connection is free of charge but it s limited: to run Focus from Remote service it s necessary asks to the customer to run Focus first, there are no manager for file transfer, it s necessary use FTP method. The advantage of Pcanywhere is a safe connection (encrypted mode) and the possibility to make instant file transfer. For using Pcanywhere is necessary install Pcanywhere HOST version on the. The computer of Steltronic Customer Service needs Pcanywhere Host & Remote. The vary by bowling centre, but for all kind of connection it s necessary create an access from the outside to allow the Steltronic Customer Service to login with the centre. In other words, it s necessary open the ports for RDP and Pcanywhere connections on the Router and on Firewall of the Bowling Centre. For doing these operations it s necessary knows the Router and Firewall configuration.

5 Pg. 5 of 14 [1.1]Firewall & Antivirus on Main Desk FIREWALL: Windows Firewall could remain active, even on the Steltronic Lan, but it s necessary setting the exceptions. For set the windows firewall, open the Control panel, Windows Firewall, exceptions or directly on the Advanced properties of LAN: ADD PORT: TCP 8085 (used by Focus Program) ADD PORT: TCP 5631 (used by Pcanywhere) ADD PORT: UDP 5632 (used by Pcanywhere) ADD PORT: TCP 3389 (used by Remote Desktop Connection) ADD PROGRAM: C:\Program Files\Steltronic\Focus\Steltronic.IBCMS.FrontDesk.exe ADD PROGRAM: C:\Program Files\Steltronic\Focus\Steltronic.IBCMS.PairServer.exe File and printer sharing (when other workstations are installed) Remote Desktop Remote Assistance Symantec Pcanywhere ANTI-VIRUS: is not mandatory but we suggest to install an Antivirus on the Main Desk which is computer usually with the internet access. Remember to make the necessary exception for focus program and used ports. It s important that anti-virus do not interfere with Focus program and do not slow down the computer during business hours; it s suggest to set antivirus running for weekly or daily scanning after business hours and do not works during bowling time. Refer to the Antivirus instructions for further details. [1.2] Check\Enable the Remote Desktop Connection All computers in the network (Focus workstations, Lane Computer and Photostrike4) could be reach from the Main Desk using the Remote Desktop Connection (RDP). Using the Remote desktop connection trough the Main Desk, a remote Service operator could access to any workstation or lane computer for maintenance and update. To allow remote desktop connection it s mandatory create at least one User protected by password (see Focus software installation manual for further details). CHECK REMOTE DESKTOP CONNECTION (mandatory for Main Desk and workstations) Open the Computer System properties Remote tab. Enable the section Allow user to connect remotely to this computer and check that one user with Administrator right is allowed to login in.

6 Pg. 6 of 14 [1.3] Connecting to a Router Connecting a router to the Main Desk it s a simply operation: most routers assign dynamic IP address by default. As default the TCP/IP properties of Internet lan are set for Obtain an IP address automatically. Most routers assign dynamic IP addresses by default, they do this because dynamic ip address networks require no configuration. The end user can simply plug their computer in, and their network will work. When ip addresses are assigned dynamically, the router is the one that assigns them. Every time a computer reboots it asks the router for an ip address. The router then hands it an ip address that has not already been handed out to another computer. When the router is connected with the Main Desk, it s possible access to the web from the Front Desk but it s not possible for Steltronic Service accessing into the system. To let Steltronic Service people to link inside the system is necessary forward (open) on the Router the ports used by Pcanywhere and Remote Desktop. Forward ports on Router is an operation that vary by the Router model: some Router need to set a Static IP on the Main Desk Internet network, some Router not. An easy way to know how the router must be configure for port forward is click on the following link: This web side (suggested by Symantec) provide the port forward information s of most of the Router. For loading the instructions, just browse the page and highlight the link with your router name and model. IMPORTANT: the web detect the External IP Address (see the arrow): the external IP must be send to Steltronic Service for let s the service people to reach the computer. In the next pages there are 2 sample of Router connection: the first example is with a Router that require Static Ip, the second with a router with Dynamic ip.

7 Pg. 7 of 14 Example of Router port forwarding with Linksys WRT54G Router This Router require a static IP address for forward the ports on local area network. The first steps is identify the IP in use assigned by the Router and setup as Static IP on Main Desk Internet lan. When you set your computer to a static ip address, the router does not know that a computer is using that ip address; so the very same ip address may be handed to another computer later, and that will prevent both computers from connecting to the internet. When you assign a static IP addresses, it's important to assign an IP address that will not be handed out to other computers by the dynamic IP address server. The dynamic IP address server is generally referred to as the dhcp server. NOTE: Instead of Static IP, one possible option should subscribe a dyndns service to provide a fixed domain name on a dynamic ip addressing (this depends on isp contract). For further details, see the web side Setting up a static ip for Internet Lan Open a command prompt on Main Desk: Click on start all programs Accessories Command prompt. Type ipconfig /all and press Enter to confirm. Ethernet adapter Steltronic: Connection-specific DNS Suffix. : Description : Intel(R) PRO/100 VE Network Connection Physical Address : FB-F6 Dhcp Enabled : No IP Address : Subnet Mask : Default Gateway : Ethernet adapter Internet: Connection-specific DNS Suffix. : Description : U.S. Robotics 10/100/1000 PCI NIC Physical Address : C Dhcp Enabled : no IP Address : Subnet Mask : Default Gateway : DNS Servers : On the sample above, the descript highlight in red is refereed to Steltronic local Area Connection. Do not use it, this configuration is reserved for bowling. The Ethernet adapter Internet referred to the lan connected with the Router, please annotate IP address, Subnet mask, Default Gateway and DNS server. Type exit in this window, then press the enter key to close it. Open the start menu, Click Control Panel double click Network Connections.

8 Pg. 8 of 14 Highlight the INTERNET icon then click with the right mouse button and choose properties. Mandatory! Do not modify the Steltronic lan configuration Click Internet Protocol(TCP/IP) and then the Properties button. You should see a dot in the Obtain an IP address automatically box. If you do not, your connection is already setup for a static ip. Just close all these windows and you are done. Click the Use the following IP Address. Now insert the static ip addresses obtained before with Ipconfig and then enter it into the IP Address box in the Internet Protocol TCP/IP Properties page. Put the subnet mask we previously found in the subnet mask section. The default gateway should go into the Default gateway box. Enter the dns servers previously found into the two DNS Server boxes. Click okay all the way out of this menu. Try to open a web page form Internet Explorer, if you find that you can not pull up WebPages, the problem is most likely the dns numbers you entered. Give your ISP a call, and they will be able to tell you which dns servers to use. This is a question they answer all of the time.

9 Pg. 9 of 14 Forward ports on Linksys WRT54G Router Open Internet Explorer, enter the ip address of your router in the address bar of your browser: by default the ip address should be set to You should see a box prompting you for your username and password. Enter your username and password now. By default the username is blank, and the password is admin, or maybe user name admin, password admin. Click the Ok button to log in to your router. WARNING! Do not modify the parameters of Internet Connection and local Ip setup. NOTE: it s maybe possible that it s necessary remove the checkmark from the Block Anonymous Internet Requests checkbox in the security setting. Click the Applications & Gaming link near the top of the page. You should now see a new menu. In this new menu, click Port Range Forwarding. We will list a series of lines here that will show you exactly how to forward the ports you need to forward. PcAnywhere requires you to forward the ports. Go ahead and enter the settings shown above into the Port Range Forwarding menu. Remote Desktop Connection requires you to forward the 3389 ports. Application Start End Protocol Ip Address Enabled PcAnywhere Both (your IP) YES RDP Both (your IP) YES When you're finished, click Save Settings near the bottom of the screen to save your changes.

10 Pg. 10 of 14 Example of Router port forwarding with D-Link Router This Router do not require a static IP address for forward the ports on local area network. Open Internet Explorer, enter the ip address of your router in the address bar of your browser: by default the ip address should be set to You should see a box prompting you for your username and password. Enter your username and password now. By default the username is and the password are admin. Click the Ok button to log in to your router. Click the Advanced link near the top of the page. The menu on the left should change. In this new menu, click Virtual Server. Put a dot into the User radio button. Click on ADD button near the bottom of the page Go ahead and enter the settings shown above into the Rule Management menu and then click Apply Role name Port Start Port End Protocol Port Map PcAnywhere TCP 5631 Pcanywhere UDP 5632 RDP TCP 3389 Select the applications you just created in the Available Rules list, then click the Add > button to move them to the Applied Rules box. When you are finished, click the Apply button. Click the Tools button near the top of the page. The menu on the left should change. In this new menu, click System. When you're finished, click Save and Reboot near the bottom of the screen to save your changes.

11 Pg. 11 of 14 [1.4] Symantec Pcanywhere installation on the Main Desk Close all application and run the Symantec Pcanywhere CD Click on Install Symantec PcAnywhere HOST Only Version When install shield start, use NEXT to proceed. Accept the license agreement and continue with NEXT Continue with NEXT till the installation end.

12 Pg. 12 of 14 [1.5] Setup Symantec Pcanywhere Open the Symantec PcAnywhere from Desktop icon or from All Programs/Symantec PcAnywhere. The first time the Pcanywhere starts, the registration form appear on screen. Skip with Register later Click on Go to Advanced View The most easy way to setup Host is copy an existing item: Click with the right mouse button on Network, Cable, DSL icon; select COPY from menu, click again with the right mouse button in an empty window space and choose PASTE. Rename the new connection as Steltronic Service. Now click with the right mouse button on Steltronic Service icon and select properties from menu. Set the properties as the samples on the next page:

13 Pg. 13 of 14 The device selected must be TCP/IP With the above selection PcAnywhere must be launch manually (suggested). Choose CALLERS and click on ADD new item. The authentication must be PcAnywhere Type as login name service Password service give Superuser as Privileges caller rights Apply and exit Minimize Pcanywhere in window, drag the Steltronic service Icon on Desktop and create a Desktop shortcut: To launch PcAnywhere the customer will need only to click on the Steltronic Service icon.

14 Pg. 14 of 14 [1.6] Startup Pcanywhere session on Main Desk Before launch the Pcanywhere, contact the Steltronic Service department and communicate your external ip address (the ip obtain by the router from ISP). To check the external ip, open Internet explorer on or using the link: To startup up PcAnywhere, just click on Steltronic Service Desktop icon or Open the Symantec PcAnywhere from All Programs/Symantec PcAnywhere and launch Steltronic Service [1.6] Startup RDP session on Main Desk Contact the Steltronic Service department and communicate your external ip address (the ip obtain by the router from ISP). Note: it s not possible run RDP if PcAnywhere and vice-versa. To check the external ip, open Internet explorer on or using the link: No action need to require for RDP connection, just open Focus program before the link begin December 2007 Steltronic S.p.A. Tel Fax info@steltronic.com Steltronic Worldwide Customer Service Tel service@steltronic.com