State of New Hampshire

Transcription

1 State of New Hampshire Department of Resources & Economic Development Office of Workforce Opportunity REQUEST FOR INFORMATION (RFI) FOR Baseline Administration, Maintenance, Support and Application Hosting New Hampshire Workforce Innovation and Opportunity Act (WIOA) Small State Reporting System Issued: April 18,

2 1. GENERAL INFORMATION 1.1. PURPOSE This Request for Information (RFI) is issued by the New Hampshire Department of Resources and Economic Development (DRED), Office of Workforce Opportunity to gather information on the capacity, capabilities and cost of assuming operational responsibility for a proprietary Workforce Innovation Opportunity Act (WIOA) case management system. New Hampshire currently operates a WIOA case management system known as Eteams. Eteams is an automated system designed by the State Workforce Investment Board staff in 2002 to meet the program reporting requirements of Title I of WIA for Adults, Dislocated Workers and Youth, and provide case management capabilities for administering the Adult/Dislocated Worker Program. A summary of current features and functions of the Eteams system is outlined below. DRED/OWO is seeking information on the availability and associated costs for delivery of the following required services: A Help Desk Support Vendor currently provides. Help Desk support to the end user community from 8:00am to 5:00pm local time (GMT -5), Monday through Friday. User can contact the help desk via phone or . Vendor provides and manages a web based ticket tracking system for entering and tracking help desk request created via phone call, , or direct input. The help desk tool can track suggested change request and create status reports. B Application Maintenance and Support Setup and maintain System administrator tables, user logins, and passwords for the ETEAMS Application and the FTP site. Perform Extracts of Production Database and Restore to Development and Test environments as needed. Act as a liaison with application users Participate in federal conference call and training sessions as needed. Conduct monthly status meetings with State Project Manager Attend agency user group meetings as needed Provide technical support to the application users for the FTP site and the ETEAMS application. Perform System level training of new users. Provide training to coordinators on new modules and enhancements that have been added as part of a quarterly release. 2

3 Perform Data fixes as needed and following the State s protocol for Data fixes. Develop, test, and deploy critical quick fixes as needed Perform weekly Data interface imports of eligible training providers and programs. Perform monthly updates to the performance reports module Work with DRED in Annual Federal Data Validation process Quarterly Release - Analysis, Design, Development, Testing, UAT Work with DRED to prioritize changes and fixes to be included in quarterly releases Provide a work plan to delivery quarterly releases to the system Complete Analysis, Design, Development, and Testing of Quarterly releases Deploy and coordinate User Acceptance Testing of quarterly release with DRED Deploy quarterly releases to Production Environment. Configuration Management Provide software and manage all configuration management aspects of the system code in a secure Vendor environment. Deliver quarterly coded escrow extracts to DRED C Reporting Create, Test, and deliver federal WIA YOUTH, ADULT, DISLOCATED WORKER, and NEG quarterly and annual WIASRD files. Work with DRED partners to address any issues reported in quarterly and annual WIASRD files. Create Monthly WIASRD Excel files for the user agencies and post to the FTP site. Update Federal WIASRD extract scripts as needed Create ADHOC reports as requested by DRED D Environments / Production Hosting Test / Development Environment Vendor is responsible for hosting and maintaining a secure and current development and test environment Vendor is responsible for all licensing (weblogic, oracle, ssl, OS, etc.) associated to test and development environment Test and Development environments are accessible by user communities through the Web for test, user acceptance, and training. Production Environment Vendor is responsible for hosting and maintaining a secure production environment. 3

4 DRED is responsible for Oracle 10g and Oracle Weblogic 10.3 Software licensing in production environment. VENDOR is responsible for all other licensing in the production environment. Vendor provides comprehensive coverage for the entire infrastructure, including the Data centers, network, servers, equipment and operational processes. Vendor has exceeded the target up-time for the hosting of the site is 98.5% of a 24-hour day, seven-days a week. Vendor is responsible for receiving and responding to requests for Service on a 24-hours-per-day, seven-days-per-week basis. Vendor is responsible for full System file level back-ups on a weekly basis as well as daily incremental backups on all 3 servers. Weekly full System backups will take place on the weekend outside of normal Monday to Friday business hours (8AM to 5PM). Weekly full System backups will be stored offsite for a period of 4 weeks. Daily incremental backups will be scheduled to run from Monday through Thursday and stored onsite and rotated on a weekly basis. Vendor conforms to Hosting and Security requirement of the State. E Technical System Information The Case Management system is a web based 3 TIER application with IIS as the webserver, Weblogic 10.3 as the application server, and Oracle 10G as the database. Technical Languages / Tasks JSP, Java, EJB, SQL, PL/SQL, ISS Administration, Oracle Administration, and Weblogic Administration. System Scope / Inventory: Approximately 850 JSP pages Approximately 1753 Java Classes Approximately 155 Database Tables Development & Test Environment Specs Production Environment Specs 4

5 For OWO staff several major goals of the system are: To maintain the existing case management system for which the state holds the source code and licensing. To provide a flexible case management tool for staff to capture the required documentation needed for WIOA that can be updated/revised based on NH requirements Meet the tracking, reporting, and follow-up requirements under the US DOL s performance measures for WIOA. Provide WIOA service providers with accurate individual and aggregate tracking, reporting, and follow-up for WIOA programs. In order to maximize fund utilization, performance measurements, and cross program reporting and interaction, OWO requires a System that will encompass, at a minimum, the following DOL programs: WIOA Adult, WIOA Dislocated Worker, WIAO Youth and WIOA emergency grant programs. No less than ¾ FTE detailed to work on-site at OWO. The Vendor shall identify third party Contracts related to the WIOA case management system to be provided with the Vendor s Proposal including but not limited to all subcontractors and software licenses. Concise, conceptual responses are sought which will inform OWO decision makers of the options available and provide estimates of cost and implementation timeframes. Vendor responses should separately address all applicable information sought in Section 1.1 of this RFI as it pertains to each solution RFI OBJECTIVES The objective of this RFI is to evaluate Vendor-supplied information to conduct a comparative analysis of the possible solutions to aid the State in determining requirements for the continuation/maintenance of the exiting WIOA case management system. This solicitation for information does not commit the State to publish an RFP or award a contract. The State shall not be held liable for any costs incurred by the Vendor in the preparation of its response. The issuance of an RFP as a result of information gathered from these responses is solely at the discretion of the State. Should an RFP be issued, it will be open to qualified Vendors, whether or not those Vendors chose to submit a response to this RFI. This RFI is not a pre-qualification process. 5

6 2. RESPONSE INSTRUCTIONS 2.1. DELVIERY OF REQUIRED SERVICES Respondents must articulate in detail how: the required services will be provided consistent with existing services as defined above in Purpose 1.1; how the project will be staffed; and proposed cost for each component of service - must identify monthly and annual costs separately 2.2. CONTRACTOR CAPACITY/EXPERIENCE Respondents must provide a detailed summary of organizational capacity and experience in providing the specific services identified in this RFI. Written responses should not exceed three single-sided pages (Letters of reference, brochures or similar marketing materials will not be accepted at this time.) 2.3 RESPONSE SUBMISSION AND DUE DATE Vendors are requested to submit their response by Friday May 8, 2015 by 4:00 PM. Please your response to: Jacqueline.heuser@dred.nh.gov 2.4. SCHEDULE OF EVENTS (approximate) DATE April 18, 2015 May 8, 2015 EVENT RFI Issued Vendor responses due This RFI will be posted at and At the State s discretion, Vendors may be contacted to provide an oral presentation of their solution. 6

7 2.5. RFI INQUIRIES For inquiries regarding this RFI, please contact: Jacqueline Heuser, Director Office of Workforce Opportunity NH Department of Resources and Economic Development 172 Pembroke Road PO Box 1856 Concord, NH CONTRACTOR CONTACT Please provide a main contact name, address, address, and telephone number in each response. 7