Secure Access. Service Provider Virtual Appliance Management Guide. Release. Published: Part Number:, Revision 1

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1 Secure Access Service Provider Virtual Appliance Management Guide Release Published: Part Number:, Revision 1

2 Juniper Networks, Inc North Mathilda Avenue Sunnyvale, California USA This product includes the Envoy SNMP Engine, developed by Epilogue Technology, an Integrated Systems Company. Copyright , Epilogue Technology Corporation. All rights reserved. This program and its documentation were developed at private expense, and no part of them is in the public domain. This product includes memory allocation software developed by Mark Moraes, copyright 1988, 1989, 1993, University of Toronto. This product includes FreeBSD software developed by the University of California, Berkeley, and its contributors. All of the documentation and software included in the 4.4BSD and 4.4BSD-Lite Releases is copyrighted by the Regents of the University of California. Copyright 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, The Regents of the University of California. All rights reserved. GateD software copyright 1995, the Regents of the University. All rights reserved. Gate Daemon was originated and developed through release 3.0 by Cornell University and its collaborators. Gated is based on Kirton s EGP, UC Berkeley s routing daemon (routed), and DCN s HELLO routing protocol. Development of Gated has been supported in part by the National Science Foundation. Portions of the GateD software copyright 1988, Regents of the University of California. All rights reserved. Portions of the GateD software copyright 1991, D. L. S. Associates. This product includes software developed by Maker Communications, Inc., copyright 1996, 1997, Maker Communications, Inc. Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785. Secure Access Service Provider Virtual Appliance Management Guide Revision History 2010 Revised for SA release 7.0. The information in this document is current as of the date listed in the revision history. ii

3 END USER LICENSE AGREEMENT READ THIS END USER LICENSE AGREEMENT ( AGREEMENT ) BEFORE DOWNLOADING, INSTALLING, OR USING THE SOFTWARE. BY DOWNLOADING, INSTALLING, OR USING THE SOFTWARE OR OTHERWISE EXPRESSING YOUR AGREEMENT TO THE TERMS CONTAINED HEREIN, YOU (AS CUSTOMER OR IF YOU ARE NOT THE CUSTOMER, AS A REPRESENTATIVE/AGENT AUTHORIZED TO BIND THE CUSTOMER) CONSENT TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT OR CANNOT AGREE TO THE TERMS CONTAINED HEREIN, THEN (A) DO NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE, AND (B) YOU MAY CONTACT JUNIPER NETWORKS REGARDING LICENSE TERMS. 1. The Parties. The parties to this Agreement are (i) Juniper Networks, Inc. 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4 Software in any manner that extends or is broader than the uses purchased by Customer from Juniper or an authorized Juniper reseller; (i) use Embedded Software on non-juniper equipment; (j) use Embedded Software (or make it available for use) on Juniper equipment that the Customer did not originally purchase from Juniper or an authorized Juniper reseller; (k) disclose the results of testing or benchmarking of the Software to any third party without the prior written consent of Juniper; or (l) use the Software in any manner other than as expressly provided herein. 5. Audit. Customer shall maintain accurate records as necessary to verify compliance with this Agreement. Upon request by Juniper, Customer shall furnish such records to Juniper and certify its compliance with this Agreement. 6. Confidentiality. The Parties agree that aspects of the Software and associated documentation are the confidential property of Juniper. 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6 vi

7 Abbreviated Table of Contents Front Part xiii Part 1 License Servers and Virtual Appliances Chapter 1 Virtual Appliances Chapter 2 License Management Chapter 3 Disabled Features Part 2 Index Index vii

8 Service Provider Virtual Appliance Management Guide viii

9 Table of Contents Front Part xiii Related Documentation xiii Document Conventions xiii Requesting Technical Support xiv Self-Help Online Tools and Resources xiv Opening a Case with JTAC xiv Part 1 License Servers and Virtual Appliances Chapter 1 Virtual Appliances About Virtual Appliances Virtual Appliance Editions Hardware and Software Requirements Virtual Appliances Supported Features Virtual Appliance Package Information Task Summary: Setting Up and Configuring a Virtual Appliance Importing the Virtual Appliance Configuring the Initial Network Settings Using DMI With Virtual Appliances Chapter 2 License Management About License Management About License Server Allocating Licenses Leasing Licenses Disabled Features Updating Client Configuration Subscription Licenses Overview Available Subscription Licenses Importing and Exporting Configuration Files Configuring a Device as a License Server Configuring a Device as a License Server Client Licensing Virtual Appliances Chapter 3 Disabled Features Disabled Secure Access Features on a License Server Part 2 Index Index ix

10 Service Provider Virtual Appliance Management Guide x

11 List of Tables Front Part xiii Table 1: Notice Icons xiii Part 1 License Servers and Virtual Appliances Chapter 1 Virtual Appliances Table 2: create-va.exp Parameters Table 3: init-network-config.exp Parameters xi

12 Service Provider Virtual Appliance Management Guide xii

13 Front Part Related Documentation Related Documentation on page xiii Document Conventions on page xiii Requesting Technical Support on page xiv To download a PDF version of the Secure Access Administration Guide, go to the Secure Access/SSL VPN Product Documentation page of the Juniper Networks Customer Support Center. For information about the changes that Secure Access clients make to client computers, including installed files and registry changes, and for information about the rights required to install and run Secure Access clients, refer to the Client-side Changes Guide. For information on how to develop Web applications that are compliant with the Secure Access Content Intermediation Engine, refer to the Content Intermediation Engine Best Practices Guide. Document Conventions Table 1: Notice Icons Table 1 on page xiii defines notice icons used in this guide. Icon Meaning Description Informational note Indicates important features or instructions. Caution Indicates a situation that might result in loss of data or hardware damage. Warning Alerts you to the risk of personal injury or death. Laser warning Alerts you to the risk of personal injury from a laser. xiii

14 Service Provider Virtual Appliance Management Guide Requesting Technical Support Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC. JTAC policies For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at Product warranties For product warranty information, visit JTAC hours of operation The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year. Self-Help Online Tools and Resources For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: Find CSC offerings: Search for known bugs: Find product documentation: Find solutions and answer questions using our Knowledge Base: Download the latest versions of software and review release notes: Search technical bulletins for relevant hardware and software notifications: Join and participate in the Juniper Networks Community Forum: Open a case online in the CSC Case Management tool: To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: Opening a Case with JTAC You can open a case with JTAC on the Web or by telephone. Use the Case Management tool in the CSC at Call JTAC ( toll-free in the USA, Canada, and Mexico). For international or direct-dial options in countries without toll-free numbers, see xiv

15 PART 1 License Servers and Virtual Appliances Virtual Appliances on page 3 License Management on page 13 Disabled Features on page 19 1

16 Service Provider Virtual Appliance Management Guide 2

17 CHAPTER 1 Virtual Appliances About Virtual Appliances About Virtual Appliances on page 3 Virtual Appliances Supported Features on page 4 Virtual Appliance Package Information on page 4 Task Summary: Setting Up and Configuring a Virtual Appliance on page 6 Importing the Virtual Appliance on page 7 Configuring the Initial Network Settings on page 8 Using DMI With Virtual Appliances on page 11 Running Secure Access software in a VMware virtual machine as a Virtual Appliance provides service providers (SPs) with robust scalability and isolation. The ESX server software from VMware supports several virtual machines on a high-end multi-processor platform. Deploying a dedicated virtual appliance for each customer guarantees complete isolation between systems. Virtual Appliance Editions Two types of Secure Access virtual appliances are available: Demonstration and Training Edition (DTE) Service Provider Edition (SPE) The DTE is targeted for demonstration, initial evaluation and training purposes. DTE is not a supported product; Juniper Networks Technical Support will not assist you with any questions or problems. If you are interested in the DTE, contact your Juniper Networks sales team or reseller for more information. The SPE is targeted for service providers who are interested in provisioning remote access solution for a large number of customers. Hardware and Software Requirements Juniper Networks virtual appliance was tested with the following products: IBM BladeServer H chassis 3

18 Service Provider Virtual Appliance Management Guide BladeCenter HS blade server vsphere 4.0 Any blade product compliant with the above should be suitable for use with virtual appliances. Virtual Appliances Supported Features All features of Secure Access are available on virtual appliances with the exception of the following: IVS Clustering User record synchronization A new option is available for switching between virtual terminal and serial console. Switching between these options requires a restart of the virtual appliance. Virtual appliances do not allow licenses to be installed directly on them. As such, virtual appliances can be only license clients. All virtual appliance licenses are subscription-based. NOTE: The License summary page displays a number under the Installed column on a virtual appliance SPE edition even though you can not install licenses on a virtual appliance. This number is the implicit count available on all devices that do not have installed licenses. Virtual Appliance Package Information The SPE downloadable zip contains the following files: README-SPE.txt A quick start guide for the SPE virtual appliance. README-scripts.txt Contains up-to-date information on the contents of the zip file and how to run the scripts. VA-SPE-release-buildnumber-SERIAL-disk1.vmdk a virtual disk file that contains the SA software. The SERIAL version assumes using a serial port to set up the initial network configuration. VA-SPE-release-buildnumber-SERIAL.ovf a OVF specification that defines the virtual appliance and contains a reference to the disk image. VA-SPE-release-buildnumber-VT-disk1.vmdk a virtual disk file that contains the SA software. The VT version assumes using a virtual terminal to set up the initial network configuration. VA-SPE-release-buildnumber-VT.ovf a OVF specification that defines the virtual appliance and contains a reference to the disk image. init-network-config.exp Script to configure the initial network settings. 4

19 Chapter 1: Virtual Appliances create-va.exp Script to import the OVF file into the ESX server and configure the initial network settings (the create-va.exp script is a superset of the init-network-config.exp script.) setupva.conf Example configuration file for the create-va.exp and init-network-config.exp scripts. The DTE downloadable zip contains the following files: README-DTE.txt A quick start guide for the SPE virtual appliance. VA-DTE-release-buildnumber-VT-disk1.vmdk a virtual disk file that contains the SA software. The VT version assumes using a virtual terminal to set up the initial network configuration. VA-DTE-release-buildnumber-VT.ovf a OVF specification that defines the virtual appliance and contains a reference to the disk image. The Secure Access virtual appliance is delivered in Open Virtualization Format (OVF) and is preconfigured as follows. 20G Virtual SCSI disk 1 Virtual CPU 512M memory Three virtual network interfaces Roughly 400 MB in size You can change this configuration by editing the OVF prior to importing it or by editing the virtual machine properties once it is created. NOTE: When customizing the configuration, do not reduce the disk size. The OVF specification defines three logical networks: InternalNetwork ExternalNetwork ManagementNetwork When importing the OVF file, these three networks must be mapped to the appropriate virtual networks on the ESX server. The OVF file does not include any virtual serial port configuration. If the SERIAL OVF image is used, the virtual machine specification needs to be updated with the desired virtual serial port configuration before the virtual appliance is powered up for the first time. When the virtual appliance is powered on for the first time, it expands the software package and performs the installation. We recommend you export a copy of the fully 5

20 Service Provider Virtual Appliance Management Guide installed SPE virtual appliance and use that to instantiate additional SPE virtual appliances. Once configured, you can use any of the following methods to manage the Secure Access portion of the virtual appliance: Juniper Network s Device Management Interface (DMI) Secure Access administrator console Secure Access serial and virtual terminal console menus For information on DMI, see the DMI Solution Guide on Juniper Network s support website. Task Summary: Setting Up and Configuring a Virtual Appliance To set up and configure a Secure Access virtual appliance, you must: 1. Import the virtual appliance into the ESX server. 2. Configure the initial network settings. The remainder of this topic describes the process using the provided create-va.exp and init-network-config.exp scripts. These steps assume that you have already configured a serial console or a virtual terminal to the ESX server. Note that if you have your own custom scripts to perform these tasks or prefer to do the initial network configuration manually, you are not required to use Juniper Networks scripts. After configuring your virtual appliance, use VMware s tools to manage the device, such as starting and stopping the virtual appliance. Using the Juniper Networks Scripts The init-network-config.exp and create-va.exp scripts accept input from command-line arguments or from a configuration file. NOTE: These scripts can be run only when using the serial console. On the command-line, parameters are passed using the format: - - paramname paramvalue The configuration file use the format: paramname: paramvalue You can specify only one parameter per line in the configuration file. Lines starting with the pound symbol (#) are treated as comments. Please note the following when using these scripts: 6

21 Chapter 1: Virtual Appliances If a parameter is defined both in the command-line and in the configuration file, the command-line value is used. If parameters are not given in the command line, the script uses the values defined in the configuration script. If you do not specify a configuration file in the command line, setupva.conf is used as the default configuration file. The scripts do not perform any parameter validation. The scripts do not process any errors returned by the terminal service. It is your responsibility to ensure that no other users or applications are using the terminal server or serial port. You must verify that the serial console of the virtual appliance you are configuring in the ESX server is mapped to the physical serial port and no other virtual appliances are using the serial port. create-va.exp does not perform this verification. You can have as many simultaneously active serial consoles as there are serial ports on the virtual appliance platform. The create-va.exp script is a superset of init-network-config.exp. If you use create-va.exp to import the OVF, it also performs the initial network configuration; you do not need to run init-network-config.exp. Importing the Virtual Appliance Use the create-va.exp script to import the virtual appliance OVF into the ESX server. This script logs in to the ESX server, imports the OVF source file, registers the virtual appliance and then starts the virtual appliance. NOTE: ovftool 1.0 must be installed in the ESX and the OVF and VMDK files must be copied to the ESX server before running create-va.exp. The create-va.exp command syntax is:./create-va.exp [- -parameter value] NOTE: When typing the string - - do not put a space between the hyphens. The space shown here is for visual purposes only. Table 2: create-va.exp Parameters ESX Server-Related Parameters - -exadmin <ESX username> ESX administrator username. The script uses this username to log in to the ESX server. This user must have super user privileges. - -esxhost <esxhost> DNS name or the IP address of the ESX server where the virtual appliance is to be instantiated. 7

22 Service Provider Virtual Appliance Management Guide Table 2: create-va.exp Parameters (continued) - -esxpasswd <ESX password> Administrator password to log in to the ESX server. Parameters Used to Locate Resources at The ESX Server - -esxserial <serialdevice> The serial console to use for communicating with the ESX server. For example -esxserialtty /dev/ttys0. - -netmap <ovfnet=esxnet> A Mapping of a logical network name in the OVF specification to an actual network on the ESX server. The OVF specification has the following logical networks defined - InternalNetwork, ExternalNetwork and ManagementNetwork. - -ovfpath <ovf path> The location of the OVF image at the ESX server. - -storage <ESX datastore> If there are multiple target datastores on the ESX server, this parameter specifies the datastore where the virtual appliance is to be created. Parameters Specifying Virtual Appliance Properties - -switchconsole <yes/no> Switches console from serial to terminal service after configuring the virtual appliance. The default is yes, meaning switch to terminal service. - -vaname <VA name> Name of the virtual appliance to create. Example 1: Providing parameters both in the command line and in a configuration file This example lists all parameters and values on the command line../create-va.exp - -esxhost as23.juniper.net - -esxadmin admin - --esxpassword passwd - -esxovfpath /root/ovfs/ive-70-va.ovf - -esxserial /dev/ttys0 - -file vadata.conf Example 2: Providing parameters in a configuration file In this example, vadata.conf is the configuration file and is passed to create-va.exp on the command line../create-va.exp - -file vadata.conf Configuring the Initial Network Settings Once the virtual appliance is started in the ESX server, use the init-network-config.exp script to define the administrator login and configure the virtual appliance initial network settings. NOTE: If you use create-va.exp to import the OVF, it also performs the initial network configuration; you do not need to run init-network-config.exp. The init-network-config.exp script interacts with Secure Access through its serial console which is connected to a terminal server or directly to any Unix or Linux system. 8

23 Chapter 1: Virtual Appliances The init-network-config.exp command syntax is:./init-network-config.exp [- -parameter value] NOTE: When typing the string - - do not put a space between the hyphens. The space shown here is for visual purposes only. Table 3: init-network-config.exp Parameters Parameters for Configuration File - -file <filename> The configuration file. If this parameter is not present, setupva.conf is used. Specifying a configuration file is optional. Parameters for Serial Console Access - -cport <serial port device> The serial device to open in order to access the virtual appliance serial console. This parameter is valid only when ctype is set to serial. - -ctype <connecttype> The serial console connection. Valid values are terminal server or serial. You must place the value in double-quotes. For example, - -ctype serial. Use terminal server if the virtual appliance serial console is accessed through a telnet connection to a terminal server. Use "serial" if the virtual appliance serial console is accessed by directly opening a serial device at the system running the script. - -tsip <terminal server ip> The terminal service IP address. This parameter is valid only when ctype is set to terminal server. - -tsport <terminal server port> The telnet port at the terminal server used to access the virtual appliance serial console. Parameters for Secure Access Virtual Appliance Initial Configuration - -adminusr <adminuser> Administrator user name to be configured at the virtual appliance. - -adminpwd <adminpwd> Administrator password for the administrator account to be configured at the virtual appliance. - -ip <ipaddress> IP address to be assigned to the virtual appliance internal port. - -mask <netmask> Virtual appliance internal port netmask. - -dgw <default gateway> Default gateway for the virtual appliance internal port. - -pridns <primary dns> IP address of the Primary DNS server to be configured at the virtual appliance. - -secdns <secondary dns> Optional IP address of the Secondary DNS server to be configured at the virtual appliance. - -wins <wins> Optional WINS server IP address. 9

24 Service Provider Virtual Appliance Management Guide Table 3: init-network-config.exp Parameters (continued) - -cname <common name> Common name for the virtual appliance. - -domain <domain> Domain name to be configured at the virtual appliance. - -orgname <organization name> Organization name to be configured at the virtual appliance. - -rtxt <random text> Random text used for generating a self signed certificate at the virtual appliance. Once the initial network configuration is finished and a machine ID is generated, you must complete the rest of the configuration which includes, but is not limited to, the following (you can also use DMI to perform these tasks): Installing device certificates. Configuring which licenses to lease from the license server. Note that virtual appliances are pre-configured with two concurrent user licenses. Configuring the time zone and NTP. Configuring internal, external and optionally the management network interfaces. Advanced network configurations such as virtual ports, VLANs. Configuring the authentication server, syslog server, and so forth. Example 1: Providing parameters in the command line This example lists all parameters and values on the command line../init-network-config.exp - -ip mask dgw pridns secdns domain company.com - -wins cname aaa.company.com - -orgname "Company Inc" - -rtxt "Somerandomtext123" - -adminusr admin - -adminpwd a9827fwe - -ctype "terminal server" - -tsip ts.comp.com - -tsport 9999 Example 2: Providing parameters in a configuration file In this example, vadata.conf is the configuration file and is passed to init-network-config.exp on the command line../init-network-config.exp - -file vadata.conf Example 3: Providing parameters from both the command line and in a configuration file In this example, all configuration parameters are defined in vadata.conf. Since IP address is defined on the command line, that value is used regardless of whether it is defined in vadata.conf../init-network-config.exp - -file vadata.conf - -ip

25 Chapter 1: Virtual Appliances Using DMI With Virtual Appliances The Device Management Interface (DMI) is an XML-RPC-based protocol used to manage Juniper devices. This protocol allows administrators and third-party applications to configure and manage Juniper devices bypassing their native interfaces. Virtual Appliances are compliant with DMI. By default, the inbound DMI is enabled in Virtual Appliances. For more information on using DMI with Virtual Appliances, see the DMI Solution Guide available on the Juniper Networks SSL VPN support page. 11

26 Service Provider Virtual Appliance Management Guide 12

27 CHAPTER 2 License Management About License Management About License Management on page 13 Updating Client Configuration on page 15 Subscription Licenses Overview on page 15 Importing and Exporting Configuration Files on page 16 Configuring a Device as a License Server on page 16 Configuring a Device as a License Server Client on page 18 Licensing Virtual Appliances on page 18 Secure Access 7.0 introduces a new license management system that lets you configure a Secure Access device as a license server to allow administrators to view all configured systems and move those licenses as needed. Other Secure Access devices on the network lease licenses from the central license server. Unused licenses are returned to the license server which can lease them out to other devices that need more capacity. When configuring a device as a license server, that device functions only as a license server. Several Secure Access features are disabled. About License Server The license server software can be run on any SAx000 and SAx500 Series appliances that can run the 7.0 and later software and has the license server license. You can configure more than one license server however each client is limited to one license server. NOTE: Only administrators can log in to a license server. Virtual appliances can not be configured as license servers. The license server manages and leases licenses associated with a user count, such as basic concurrent user licenses, EES and RDP licenses. A license server can not lease licenses from another license server. 13

28 Service Provider Virtual Appliance Management Guide Allocating Licenses Before a device can lease licenses from the license server, you must first allocate licenses to that particular device. License allocation information consists of the following: License client ID You must assign a unique ID to each license client to identify that client. The client sends this ID with every message to the license server to identify itself. The following 3-tuple for each type of user count license: Reserved user count (RUC) The number of user count licenses reserved for this client. A license leased to this client can not be less than the RUC number. Maximum user count (MUC) The maximum number of user count licenses this client is allowed to request. This number must be greater than or equal to the RUC. Requests for licenses greater than the RUC are granted only if the license server has additional licenses available at the time of the request. Incremental Lease Quantum (ILQ) Clients can request an increase or decrease its user count lease only in multiples of this number. The incremental lease quantum must be at least 25 unless the difference between the MUC and the RUC is less than 25. The incremental lease quantum must also be at least 10% of the difference between the MUC and the RUC. This restriction eases excessive protocol traffic. Expiration date The date when the client configuration expires. When the client configuration expires, the server no longer accepts lease requests from the client. You can use this, for example, to define a 2 year service to a customer. As you allocate licenses, the license server does not allow the sum total of the reserved user count to exceed the total license count installed on the license server. Leasing Licenses Clients are configured as to which license server to communicate with. The client then requests the licenses (over SSL) that are allocated to it. If the concurrent user count is greater than its leased license limit, it requests the license server to increase its capacity until the maximum lease limit (MUC) is met. When the number of concurrent user drops, the client relinquishes the leases it no longer needs. When the license server receives a license lease requests, it first verifies that the client has been allocated the licenses it is requesting. The license server then checks that it has sufficient licenses before granting the request. Reserved licenses are leased for 5 days at a time. Incremental leases are leased from a configurable time of 24 hours to a maximum of 5 days. Clients can renew their licenses at any time before the lease expires. The reply sent by the license server includes a new lease expiration date which is the minimum of the current time plus the incremental lease time and the license allocation expiration date. If a client does not renew a license before the lease expires, the license server reclaims the license. A lease renewal interval can be configured on the client to renew its licenses leases. The renewal interval can be 4 hours to a maximum of 24 hours. 14

29 Chapter 2: License Management A minimum lease interval of 24 hours is built-in. Once a client acquires an incremental license lease, it is kept for at least 24 hours even if the load diminishes on the client. Disabled Features Updating Client Configuration Only administrators can log in to a Secure Access device configured as a license server. An error message is displayed to non-administrator users attempting to log in to the license server. All existing end-user sessions are terminated when a Secure Access device is configured as a license server. Some Secure Access features and windows are disabled on a license server as described in the appendix. Subscription Licenses Overview With the current release, there is no explicit recall operation. However, you can change a client configuration at any time. This change is communicated to the client when it contacts the license server for the next renewal. If desired, you can click the Pull State from Server button in the client s admin GUI to register the change immediately. If you reduce the MUC value for a feature at a client, the current leased count is reduced immediately without waiting for the client to contact the server. An increase to the RUC or MUC value does not impact the current leased count until after the client contacts the license server. If you remove all licenses leased to a client, those licenses are available immediately at the license server. Subscription licenses and renewal licenses (identified by a -R appended to the license name) have a start and end date embedded within them. Customers initially purchase a subscription license that is valid until a specified date. When the license expiration date nears, customers can renew their licenses. When the license is installed, the start and end date are interpreted relative to the local time and time zone on the machine. The start date begins at 12:00 am; the end date ends at midnight of the end date (12:00 am of the following day). If the start date is in the future, the subscription or renewal license is not activated till the start date. A renewal license can be activated only if there is a corresponding expired subscription license in the license server. A subscription license can only be renewed by a corresponding renewal license and a renewal can be activated only by the expiration of a corresponding subscription license. NOTE: Subscription licenses and license servers are supported only with Secure Access 7.0 and later software. Available Subscription Licenses Subscription and renewal licenses can be installed only on SA Series SSL-VPN appliances. These licenses can be leased to virtual appliances but not installed on them. 15

30 Service Provider Virtual Appliance Management Guide The following subscription licenses are available (X and Z will be replaced by the appropriate number of user and/or year count): ACCESS-EES-XU-ZYR Enhanced endpoint security ACCESS-RDP-XU-ZYR Embedded RDP applet ACCESS-XU-ZYR Concurrent user count subscription ACCESS-SUB-SVR-ZYR Allows a device to be a license server Both capacity-based licenses (such as ACCESS-EES) and time-base licenses (such as ACCESS-SUB) stack. For example: If you purchase two ACCESS-ES-10K-1YR licenses, they stack to 20K for 1 year. If you purchase both a one ACCESS-10K-1YR license and one ACCESS-ESS-10K-2YR license, they stack for 20K for 1 year and 10K for the second year. If you purchase both an ACCESS-SUB-SVR-1YR and an ACCESS-SUB-SVR-2YR licenses, they stack to a three year license. Note the following: ACCESS-SUB-SVR licenses have a maximum of 3 years. LMS will reject requests that stack ACCESS-SUB-SVR licenses to more than 3 years. Renewal licenses must match the license being renewed. For example, if your ACCESS-ESS-10K-1YR licenses is about to expire, you can only renew another ACCESS-ESS-10K-1YR license. You can not renew it as an ACCESS-ESS-10K-2YR license. Importing and Exporting Configuration Files License information will not be imported when importing a configuration file containing the new license scheme on a device running software prior to Secure Access 7.0. Devices will continue to run with their current license scheme. Existing permanent licenses are overwritten for devices running Secure Access 7.0 (and later) and importing configuration files containing the new license scheme. Time-based licenses are merged with the licenses in the imported configuration file. Configuring a Device as a License Server The following outlines the steps to configuring a device as a license server. These steps assume that you have already performed the license key generation and activation steps outlined in the Secure Access Administration Guide and Unified Access Controller Administration Guide. 16

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