Junos Pulse Mobile Security Dashboard. User Guide. Release 4.2. February 2013 Revision , Juniper Networks, Inc.

Transcription

1 Junos Pulse Mobile Security Dashboard User Guide Release 4.2 February 2013 Revision , Juniper Networks, Inc.

2 Juniper Networks, Inc North Mathilda Avenue Sunnyvale, California USA This product includes the Envoy SNMP Engine, developed by Epilogue Technology, an Integrated Systems Company. Copyright , Epilogue Technology Corporation. All rights reserved. This program and its documentation were developed at private expense, and no part of them is in the public domain. This product includes memory allocation software developed by Mark Moraes, copyright 1988, 1989, 1993, University of Toronto. This product includes FreeBSD software developed by the University of California, Berkeley, and its contributors. All of the documentation and software included in the 4.4BSD and 4.4BSD-Lite Releases is copyrighted by the Regents of the University of California. Copyright 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, The Regents of the University of California. All rights reserved. GateD software copyright 1995, the Regents of the University. All rights reserved. Gate Daemon was originated and developed through release 3.0 by Cornell University and its collaborators. Gated is based on Kirton s EGP, UC Berkeley s routing daemon (routed), and DCN s HELLO routing protocol. Development of Gated has been supported in part by the National Science Foundation. Portions of the GateD software copyright 1988, Regents of the University of California. All rights reserved. Portions of the GateD software copyright 1991, D. L. S. Associates. This product includes software developed by Maker Communications, Inc., copyright 1996, 1997, Maker Communications, Inc. Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785. YEAR 2000 NOTICE Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related limitations through the year However, the NTP application is known to have some difficulty in the year END USER LICENSE AGREEMENT The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ( EULA ) posted at By downloading, installing or using such software, you agree to the terms and conditions of that EULA. Copyright 2013 Juniper Networks, Inc. - ii -

3 Table of Contents About This Guide 1 Audience 1 Contacting Technical Support 1 Junos Pulse Mobile Security Dashboard Features 1 Overview 2 Home Tab Information and Commands 5 Validation and Alerts Notification 5 Anti-Theft Protection 6 Lock Device/Reset Passcode 6 Unlock Device/Reset Passcode 8 Wipe Device 8 Scream 9 Locate Your Device 10 Device Monitoring 11 Anti-Virus Activity 11 Backup Your Data 12 Custom Button 12 Settings Link Information and Configuration 13 Account Management 13 Handset Management 13 Reports Tab Information and Configuration 15 History 16 Alert Setup Tab Information and Configuration 16 Support/Help Tab Information and Configuration 18 FAQs 19 Index 21 - iii -

4 About This Guide This guide describes how to use the Junos Pulse Mobile Security Dashboard to manage registered mobile devices and to enable features such as remote wipe and remote lock in case a device is lost or stolen. For information on installing and configuring Junos Pulse on individual mobile devices, refer to the Junos Pulse documentation for that device type. Audience This guide is intended for users who wish to configure controls for device users, providing security features and access control features. Contacting Technical Support Technical product support is available through the Juniper Networks Technical AssistanceCenter (JTAC). If you are a customer with an active J-Care or JNASC support contract,or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC. JTAC policies For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at Product warranties For product warranty information, visit JTAC hours of operation The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year. Junos Pulse Mobile Security Dashboard Features The Junos Pulse Mobile Security Dashboard provides both control and security for registered mobile devices. Control features include: Monitor activity on the device. View pictures taken by the device camera and sent or received via text or

5 Contacting Technical Support View the content of all text messages and messages. Automatically receive alerts when keywords are found in messages sent or received. List all applications and software installed on the device. Display the location of the device in an online map. Sound an alarm on the device. Use GPS to help locate a lost or stolen device. (GPS functionality on Verizon BlackBerry Curve and the Storm 1 smartphones may not be available. If you receive GPS Longitude and Latitude coordinates of 0.0, this functionality may have been blocked by the service provider or the device may be out of range of a satellite.) Security features include: Antivirus This feature provides real-time protection against malware threats by automatically scanning devices to ensure files are not infected with malware. The on-demand scanning ability lets you scan selected files and folders to ensure the device and memory card are clean and protected. The automatic update capability ensures that the device possesses the latest antivirus signatures. Backup and restore This feature lets you backup contact and calendar information. Firewall The firewall security features let you block or allow data traffic to and/or from your device using rule lists that control traffic based on port number and ip addresses. Anti-theft This set of features includes remote commands you can send to the device if it is lost or stolen. Those commands include: lock device, wipe device, locate device, and backup device. Overview Note: Before you can login to the Mobile Security dashboard, you must install and register Junos Pulse on your mobile device. Please refer to the Junos Pulse User Guide for your device type (Android, BlackBerry, ios, Windows Mobile, Symbian) for Junos Pulse installation, registration, and configuration details. Once the Junos Pulse application is installed on the device and you have setup an address and password as part of the device installation and registration process, you can use that address and password to login to the Mobile Security dashboard. You access the dashboard by entering the URL you received from your administrator or service provider. See See "Mobile Security Dashboard Login Window" on page

6 Contacting Technical Support You can also login using your phone number and password. When you enter the phone number, it must appear exactly as it was entered during the device registration process. You cannot use characters that were not used as part of the phone number during registration. Note: When you login using a phone number, you can only view that device information on the dashboard. But if you have multiple registered devices under one username, you can view them all when you login with that username. Password Reset If you forget your dashboard login password, you can reset it by clicking the Forgot your password? link on the login page. When you click this link, you are taken to a new window where you must do the following: 1. Enter your Address. 2. Enter the last four digits of your phone number. 3. Click Reset Password. Once you click the Reset Password button, a new password is generated for you and sent to you in an . Use this new password the next time you login. Once you successfully login, you can change your password to something you prefer. See See "Account Management" on page 13. Mobile Security Dashboard Login Window Once you login, the Home tab is displayed. See See "Home Tab" on page 4. Next to the Home tab, you can find tabs and links for each functional area of the dashboard. Those tabs and links are as follows: Note: Junos Pulse can be deployed with all available features or with a subset of features based on your usage needs. You may not have all of the Junos Pulse features described here visible on your dashboard

7 Contacting Technical Support Home Once you have configured the dashboard, the Home tab provides all the information and commands you need at a glance. It provides links to anti-theft commands, logged messages and calls, found viruses, events, installed applications, and photos. It also provides recent GPS locations, and the ability to backup and restore data to the selected device. Reports Configure report filters to look for certain senders or keywords in a range of messages, based on dates. Alert Setup Configure parameters for triggering alerts. (You can also find Alert status and configure alerts by clicking the Alert message, when available, as it appears below the tabs on the Home tab.) Settings Configure different user accounts and devices you wish to monitor from the Settings link that is always available at the top of the dashboard window. Web Security Monitor or block access by registered devices to multiple categories of web content. Note: Alert Settings are not available for ios devices. Home Tab - 4 -

8 Validation and Alerts Notification Home Tab with Web Security Home Tab Information and Commands The Home tab provides all the information and commands you need at a glance for the selected device. You select a device using the pulldown menu in the top right corner of the dashboard window. The Home tab may provide the following: Validation and Alerts Notification The notification section on the Home tab, beneath the row of tabs, provides information for the selected device. The information provided here can include: Alert notifications: If there are any alerts for a device, that information is posted here. See See "Alert Setup Tab Information and Configuration" on page 16 for more details. validation status: Once users have successfully registered a device, after they first login to the dashboard, they receive an requesting that they validate their address. This contains a link that users must click to validate their address. After the - 5 -

9 Anti-Theft Protection link is clicked, a web page notification appears to inform the user that the address has been validated. Note: An validation request is also sent if an address is updated on the dashboard. See See "Account Management" on page 13. Anti-Theft Protection Lock Device/Reset Passcode Click the available Anti-Theft command buttons to send the command in question. When you click a command button, a pop-up window appears asking you to verify the command you have chosen before it is sent, and in some cases, to enter additional information. When you click this button for the selected device, a pop-up window appears. From this window, you can send a command that locks the device if it is lost or stolen, or if you wish to stop the use of the device for any other reason. For Android and BlackBerry devices, the pop-up window provides a randomly generated lock passcode that can be sent to the device along with the lock command (see See "Lock Device Pop-up Window" on page 7). You can edit this lock passcode before sending the command. If you do send a new passcode, with the provided check box, you can select to this passcode to the device user. The lock passcode command works in the following manner: On Android Devices: If the Device Administrator is enabled and the device already has a password configured: o o When a lock command is sent with a new password, the device is locked with the existing password. The new password from the server is not used. When a lock command is sent with an empty password, the device is locked with the existing password. The password from the server is not used. If the Device Administrator is enabled and the device does not have a password configured: o o When a lock command is sent with a new password, the device is locked with this new password. When a lock command is sent with an empty password, the device is NOT locked. If the Device Administrator is disabled and the device is automatically registered: - 6 -

10 Anti-Theft Protection o o When a lock command is sent with a new password, the device is locked with this new password. (Irrespective of password configured on the device.) When a lock command is sent with an empty password, the device is NOT locked. If the Device Administrator is disabled and the device is registered manually: o o When a lock command is sent with a new password, the device is locked with this new password. (Irrespective of password configured on the device.) When a lock command is sent with an empty password, the device is NOT locked. On BlackBerry Devices: If the device was automatically registered: o o When a lock command is sent with a new password, the device is locked with this new password. When a lock command is sent with an empty password, the device is locked with the random password generated at the device. This password is not ed. If the device was manually registered: o o When a lock command is sent with a new password, the device is locked with this new password. When a lock command is sent with an empty password, the device is locked with the password used during registration. This password is not ed. Note: On all other devices, once a Lock command has been sent, an Unlock command must be sent to unlock the device. Click the Lock button to send the lock command or click Cancel to send no command. Lock Device Pop-up Window - 7 -

11 Anti-Theft Protection Unlock Device/Reset Passcode When you click this button for the selected device, a pop-up window appears. From this window, you can send a command that unlocks the locked device or clears the passcode on ios devices so that users can enter a new password to unlock the device. For Android and BlackBerry devices, the pop-up window provides a randomly generated passcode that can be sent to the device along with the unlock command (see See "Lock Device Pop-up Window" on page 7). You can edit this unlock passcode before sending the command. If you do send a new passcode, with the provided check box, you can select to this passcode to the device user. The user must enter the new passcode to unlock the device. Note: For Android devices, if the Device Administrator is enabled and a passcode is defined on the device, the new passcode replaces the existing one only if it satisfies the device passcode policy. A blank passcode unlocks the device only if the device allows an empty passcode and encryption is not enabled. Refer to the previous section See "Lock Device/Reset Passcode" on page 6 for details on how a device is locked based on various conditions. Note: On all other devices, an unlock command unlocks the device. The passcode field is not supported. Click the Unlock button to send the unlock command or click Cancel to send no command. Unlock Device Pop-up Window Wipe Device When you click this button for the selected device, a pop-up window appears. From this window, you can send a command that wipes the device. Different devices support different wipe capabilities. In some - 8 -

12 Anti-Theft Protection case, a wipe command resets the device to factory settings. In other cases, a wipe commands removes only personal data from the device such as contacts, calendar events, notes, call history, message folders, and all data on the SD card. The manner in which wipe works on individual devices is not configurable. Please refer to the Junos Pulse User Guide device documentation to understand what a wipe command does on that device type. Click the Wipe button to send the wipe device command or click Cancel to send no command (see See "Wipe Device Pop-up Window" on page 9). When you click Wipe, another pop-up window appears asking you to confirm the Wipe. Wipe Device Pop-up Window Scream When you click this button for the selected device, a pop-up window appears. From this window, you can send a scream command to the device which allows the device user to audibly locate a misplaced device within hearing distance, even if the speakers and ringer are muted. From the Scream pop-up, click Alarm On to send a scream command. Click Alarm Off to send a command to turn the scream off. Click Cancel to send no command (see See "Scream Pop-up Window" on page 10)

13 Locate Your Device Scream Pop-up Window Locate Your Device From the Home tab, click the Locate button to access the Locate pop-up window. From this window, you can send a command to determine the GPS location of the device. The result is displayed in the Locate pop-up window and on the Home tab. In the Locate pop-up window, click Locate to send a locate command, click Close to send no command (see See "Locate Pop-up Window" on page 10). Locate Pop-up Window Note: GPS is not supported on the ipod Touch and on ios devices that do not have cell service. Note: There are no commands available for ios devices that do not have an associated APNS certificate. When no APNS certificate is present, GPS location is the only available feature

14 Device Monitoring Device Monitoring When there are events present for any of the available monitoring categories for the selected device, the number of events appear for each category under Device Monitoring as clickable links. When you click one of those event links, it takes you to a window that lists the events for that category. In each individual event type window, you can manage events by selecting the check box next to the item you want to remove and clicking the Delete button. You can also select the check box at the top of the check box column and click the Delete button to delete all events in that event category. Click the Refresh button to query the device. This causes the device to upload new events that have not yet been sent to the dashboard. The available events may include one or more of the following: New messages View messages (voice, , text) received on the device. New voice calls View voice calls received on the device. New applications View new applications that have been installed on the device. You can remotely uninstall an application by selecting the check box beside the application and clicking the Uninstall speci fic application on the handset button. New photos View new photos stored on the device. The photo event window displays photos as 20 pictures per window. Note: New applications is the only event type available for ios devices at this time. Anti-Virus Activity When there are anti-virus events present for the selected device, those events appear as a clickable link in the Anti-Virus Activity section of the Home tab (see See "Home Tab" on page 4). When you click the <#> Anti_Virus events occurred link from the Home tab, you open the Anti- Virus Activity event list window where you can view more details and manage anti-virus events (see See "Anti-Virus Activity Events Window" on page 12). You can manage anti-virus events by selecting the check box next to the item you want to remove and clicking the Delete button. You can also select the check box at the top of the check box column and click the Delete button to delete all anti-virus events. Click the Refresh button to query the device. This causes the device to upload new events that have not yet been sent to the dashboard

15 Backup Your Data Anti-Virus Activity Events Window Backup Your Data When you click this button from the Home tab for the selected device, a pop-up window appears. From this window, you can remotely backup or restore data to the selected device. A backup command creates a copy of the device s contact and calendar information. This is useful if a device is lost or stolen. In the Backup Your Data pop-up window, click the Backup button to send a backup command. Click the Restore button to send a restore command. Click the Cancel button to send no command (see See "Backup Your Data Pop-up Window" on page 12). Backup Your Data Pop-up Window Custom Button If your device administrator or service provider makes this feature visible to you, an additional customized button appears on your Home tab. When you click this button, a customized URL takes you to a web page that is set up by your service provider. This page may offer the purchase

16 Account Management of additional features or it may provide additional information. This will vary by service provider. Settings Link Information and Configuration From the Settings link at the top of the dashboard window, you can configure Account Management and Handset Management. See See "Settings Window" on page 15. Account Management You can remove, edit or add a new address to a device account. 1. To add an address and corresponding password, 2. Click the Settings link. 3. From the Select phone to view pulldown in the top right corner, select the device you want to manage. 4. To add a new address for handset account management, enter the address in the Username ( ) edit field. 5. Enter the new password in the Password edit field. 6. Click the Add User button. To remove an address, select it and click Remove Selected. To edit an address, make your edits in the edit field and click Update . It is important to note that changing this address also changes the login username for the account. Handset Management With Handset Management, you can update specific device monitoring functions, change the GPS update period, control log file size limits, and determine data wipe parameters. Note that updates are not received until the device reports in at the next scheduled time. Note: Handset Management is not available for ios devices. From the Settings link, you can view Handset Information for the selected ios device such as phone number, device type, device name and UDID. See See "Reports Tab Information and Configuration" on page 15. To update or change the available settings, do the following, 1. If it isn t already selected, from the Select phone to view pulldown in the top right corner, select the phone number for the device you want to manage

17 Handset Management In the Handset Management column on right side of the window, set the following: 2. Next to Monitoring, select the check box to enable this feature for the selected device. 3. Next to SMS Monitoring (Short Messaging Service), select the check box to enable messaging monitoring for the selected device. 4. Next to MMS Monitoring (Multimedia Messaging Service), select the check box to enable monitoring of messages containing pictures, video, sound or other multimedia types for the selected device. 5. Next to Voice Call Monitoring, select the check box to enable this feature for the selected device. Voice Monitoring provides a timestamp for a conversation. 6. Next to Log Event Limit, select an available event limit from the pulldown list. We recommend that you do not set this limit lower than Next to Log Size Limit, select an available size limit from the pulldown list. We recommend that you do not set this limit to Off. The Log Event Limit and Log Size Limit work together in that whichever setting is triggered first is the one that takes effect. The event limit causes the device to send the specified amount of events ( , voice, SMS, MMS) each as one combined event when the event limit is achieved. This is preferable to sending each individual event in real-time. If the device sends or receives a large number of messages, you should set this limit higher rather than lower. Otherwise, the device could be constantly sending events to the dashboard which could hinder device performance. The Log Size Limit restricts the amount monitored data this is sent from the device. The limit that is achieved first is the one that is used. 8. Next to Image Monitoring, select the check box to enable this feature for the selected device. 9. Next to Web Image Monitoring, select the check box to enable this feature for the selected device. 10. Next to GPS Update Period, select an available update time frame from the pulldown list. With this setting, you can configure GPS updates to occur automatically every fifteen minutes, 30 minutes, hourly, or daily. 11. Next to Lock on SIM Change, select the check box to enable this feature. With this feature selected, if the SIM is changed, the device switches on GPS Theft Mode and Locks the device. You can unlock the device with a password. Note: Lock on SIM Change is only available if a Lock command is available as part of the device profile

18 Handset Management 12. Next to Wipe on SIM Change, select the check box to enable this feature.this check box is only available when the Lock on SIM Change check box is enabled. With this feature selected, if the SIM is swapped for another, sensitive device information is automatically wiped. Note: Wipe on SIM Change is only available if a Wipe command is available as part of the device profile. 13. Click the Update button to apply your settings. Settings Window Reports Tab Information and Configuration You can run customized reports against collected device data by entering criteria into the fields provided in this window. To run a customized report, enter report criteria in one or more fields described here. 1. Select the Reports tab. See See "Reports Tab" on page If it isn t already selected, from the Select phone to view pulldown in the top right corner, select the phone number for the device on which you want to run a report. 3. If you want the report to include sender information, enter the Sender address or phone number in the corresponding field. Note that the address or number you enter must match the sender address or number as it appears in the Messages display. 4. If you want the report to include recipient information, enter the Recipient address or phone number in the corresponding field

19 History Note that the address or number you enter must match the recipient address or number as it appears in the Messages display. 5. In the Start Date field, enter a start date parameter for the report you are creating. Format the date as Year-Month-Day as in the following example: In the End Date field, enter an end date parameter for the report you are creating. Format the date as Year-Month-Day as in the following example: From the Messages pulldown list, select the type of message for which you are running this report. Your options are All, SMS, MMS, , Voice. 8. In the Keyword Search edit field, enter a keyword or phrase you want to search for within messages. Messages containing this keyword are used to build your report. 9. Click the Search button to run the report. History On the right side of the Reports window, there is a History column. Here you can view the last ten commands sent to the device and their send dates. Reports Tab Alert Setup Tab Information and Configuration By using unique identifiers, such as keywords or addresses, messages that meet a defined criteria are identified and viewed by clicking on the

20 History Alerts message (if available) that appears beneath the Home tab in the Home window (see See "Home Tab" on page 4). Alerts can also be configured to be sent via to you; for example, an SMS message that contains the keyword you designate can be automatically ed to you. To configure an alert, do the following. 1. Select the Alert Setup tab. See See "Alert Setup Tab" on page If it isn t already selected, from the Select phone to view pulldown in the top right corner, select the phone number for the device for which you want to configure an alert. 3. In the Add Keyword edit field, enter a keyword you want to trigger an alert if this word is found in a message sent or received by the device. Click the Add button. The keyword now appears in the Keyword list in the field below. 4. The Keywords field also has a check box that allows you to use suggested keywords from the column on the right side of the window. These are keywords that are often used as shorthand in messages. To use suggested keywords in place of or in addition to keywords you enter, select the Use Suggested Keywords check box. When this check box is selected, the Suggested Keywords that are enabled are used as part of the alert. You can scroll through the Suggested Keywords list and enable check boxes besides keywords you want to trigger an alert if found. 5. If you are selecting to Send the event as an Message by enabling the check box in the Sender/Recipient Address field, enter the address or phone number to check for alerts. Use this feature to flag any communication with a particular contact as an alert. 6. From the Select what to do with an event options, you can choose to, Report the event as an Alert message Send the event as an message Select one or both check boxes. Click the Update button to enable the alert

21 History Alert Setup Tab Support/Help Tab Information and Configuration If you have questions or need technical support, select the Support/Help tab. Enter the required information in the available fields and click Submit. Note: Your dashboard may not have a Support/Help tab. Your service provider can remove this tab or customize it for your deployment

22 FAQs I do not want the device user to see the Junos Pulse application on his/her device. Can I hide it? We are aware that on some devices icons can be hidden from view, but you cannot hide the Junos Pulse application. In addition to control and monitoring, Junos Pulse provides security features that require end user access for configuration. What happens if the device user modifies the Junos Pulse settings on the device? Depending on the modification made, the modification may not display on the Mobile Security Dashboard. For example, if the device user uninstalls Junos Pulse from the device, this event is not displayed in the Mobile Security Dashboard. You will simply notice an absence of events. Why would my GPS coordinates be inaccurate? There could be several reasons for this inaccuracy. First, confirm that you have a GPS enabled device and that GPS is a part of your carrier's data plan. If you do not have GPS functionality as a part of your network service, the GPS feature will not work. Also, check the GPS feature on the device to make sure there are no restrictions and that all features are set to enabled. Calibrate your location with the device through Google maps from a location with good carrier signal strength. The premier location for testing is outdoors. GPS can also be gathered via satellite or network, with varying degrees of accuracy. What does it mean when the GPS coordinates are 0.0? Usually 0.0 identifies that GPS on the device needs to be activated by the carrier or that this feature is blocked by the carrier for use by 3rd party applications. (Note that we cannot guarantee GPS functionality on Verizon BlackBerry Curve and the Storm 1 devices.) How long does it take for the Mobile Security Dashboard to update with the device user s activities? This is configurable from the dashboard. See See "Handset Management" on page 13 for information and guidelines. (Note that if the device user sends and receives a high volume of texts, sending these texts to the dashboard in real-time is not advised.) Can I use Junos Pulse to monitor or block URLs? No, Junos Pulse does not provide that functionality at this time

23 How many devices can I monitor using the Mobile Security Dashboard? There is no limit to the number of devices you can monitor on an account. To add a new device to the account, you must first download the software to the additional device. Once the device registers with the dashboard, you can monitor it. I want to monitor several devices, but each device uses a different carrier. The carrier does not matter. As long as the device is running a supported operating system, you can use Junos Pulse

24 Index Index A account management 13 Account management 13 alert setup 16 alerts notification 5 anti-theft protection 6 anti-virus activity 11 APNS certificate 10 B backup your data 12 C custom button 12 D device monitoring 11 E monitoring 14 validation 5 F features control overview 1 security overview 2 G GPS support information for ios 10 update period 14 H handset management 13 History commands 16 I Image monitoring 14 K Keywords, messaging shorthand 17 L locate your device 10 lock device 6 Lock on SIM change 14 Log event limit 14 Log size limit 14 M MMS monitoring 14 Mobile Security Dashboard overview 2 P password reset 3 R refresh button 11 reports 15 S scream 9 settings 13 SMS monitoring 14 U unlock device

25 Index username/password change 13 V voice call monitoring 14 Voice monitoring 14 W Web image monitoring 14 wipe device 8 Wipe on SIM change