Mobility in the Enterprise: Trends

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1 Mobility in the Enterprise: Trends and Directions with an IoT Focus Leif-Olof Wallin Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

2 Mobile Business Processes, Methods and Moments Business Process Improve process efficiency/effectiveness with mobility Business moments suggest new models and processes Evolve processes into new business models using business moments Business Model Business Moment Implement new business models relying on mobility Extend and evolve processes using business moments Extend and evolve models using business moments

3 How & When Will IoT Impact You? Short Term (over next 3 years) Long Term (more than 5 years) No impact Don t know, 13% Transform our business 20% No impact 2% Small impact 30% Don t know 29% Transform our business Small impact 39% October 2014 Gartner Research Circle Survey, n=463 23% Significant new revenue / cost saving 2 35% Significant new revenue / cost saving

4 Key Issues What will be the key mobile and wireless technology, and market trends through 2019? How will corporations choose and use mobile technology, services, and tools to support customers and employees?

5 Key Issues What will be the key mobile and wireless technology, and market trends through 2019? How will corporations choose and use mobile technology, services, and tools to support customers and employees?

6 Percentage of respondents expecting the IoT to have a major impact in the long term 5 years or more Industry Impact (selected industries only) 100% 80% Retail Manufacturing Utilities October 2014 Gartner Research Circle Survey, n=463 60% 40% Transportation Education Government Services Insurance Other Banking 20% 20% 40% 60% 80% 100% Percentage of respondents expecting the IoT to have a major impact in the short term 3 years or less

7 Executive understanding Is Vision The Limiting Factor? Utilities Insurance Banking Retail Education Government Services Manufacturing 0% 20% 40% 60% 80% 100% Respondents were asked to assess how well they felt their senior executives and business unit leaders understood the potential of IoT October 2014 Gartner Research Circle Survey Little or none Good or excellent

8 IoT Demands New Architectures Enterprise Apps IoT Cloud Services Business systems E.g., ERP, custom applications, industrial control systems, websites... Telco M2M platform IoT middleware and platforms "Things" Gateway/Aggregation On-device functions On-device agents External devices and apps (E.g., mobile, PC,...)

9 Wireless Networks for the IoT No Technology or Architecture Wins Endpoint HW cost Good Poor Bluetooth < $1 Weightless $15 LTE $50 Bandwidth Wi-Fi = 1Gbps LTE 10s Mbps Sigfox 10s bps Range Cellular Nationwide DASH7 1 Km Bluetooth 10M Capacity/Scalability Weightless 1,000s per AP Wi-Fi 50 per AP Battery life ZigBee Years LTE Days / weeks Operational cost Wi-Fi = $0 Sigfox $5 per year 3G > $5 per month High level network technology characteristics, costs are illustrative and will depend on the application

10 Key Issues What will be the key mobile and wireless technology, and market trends through 2019? How will corporations choose and use mobile technology, services, and tools to support customers and employees?

11 The CIOs Mobile Challenges Skills and partners Consumerfacing mobility Mobile app development and testing Employeefacing mobile apps and processes Strategy and Agility Communication and collaboration tools Making mobile innovation safe New working practices and devices

12 What Do You Need to Master the IoT? Hardware design and integration Embedded software development Communications services and networking IoT platforms and cloud services Enterprise IT integration & Big data Business strategy Security/privacy assessment Ancillary apps, e.g., on mobiles

13 Create an IoT Vision as part of a Digital Business Strategy Using T Gartner s IoT FW IoT as part of a Digital Business Strategy e c h n i c a l C a p a b i l i t i e s A d v a I n c t e d r m e d i ab ra ys i c Assess your Starting Points AB IB BB Longtime Logistics Typical Company getting started Basic AI II BI Manufacturing company with Telemetry experience Company in PoC mode Intermediary Vision Equipment company with long time telemetry experience AA IA BA Vending Machine Company with Evolved Vision Advanced

14 Think About Privacy and Security From Day 1 Examples of security risks Attacks on cloud services Analysis of public data, e.g., tweets from "things" Comms. interception, traffic analysis, DoS "Thing" hacking Risks of safety-critical "Things," e.g., automobiles, locks, process plant Untrustworthy apps Data-at-rest security "Things" know sensitive information, e.g., is your house occupied? Are you sick? "Things" use platforms that can't be secured and can't perform complex computation. Hijacking "things" has value, e.g., door locks. Wireless connectivity is ubiquitous but unsecure. Many "things" and apps will be developed by innovators with weak security understanding. Ancillary platforms and services pose security risks.

15 Action Plan for IT Leaders and CIOs Monday Morning: - Imagine ways in which the IoT will transform your business. If you can't find any, then you're probably not trying hard enough. Next 90 Days: - Create a vision and strategy to communicate the potential of the IoT to your business and the role that the IT organization can play. - Seek opportunities to participate in IoT projects and pilots. - Identify architecture and infrastructure changes that will be required to support the IoT. Next 12 Months: - Familiarize yourself with key IoT concepts and encourage staff to experiment with low-cost IoT technologies.

16 Recommended Gartner Research Survey Analysis: The Internet of Things is a Revolution Waiting to Happen Nick Jones, Leif-Olof Wallin and others (G ) Forecast: Internet of Things, Endpoints and Associated Services, Worldwide, 2014 Peter Middleton and others (G ) The Internet of Things Will Demand New Application Architectures, Skills and Tools Nick Jones (G ) Top 10 Mobile Technologies and Capabilities for 2015 and 2016 Nick Jones (G )

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