Presented by Ronald Fuller Regional Manager Safety & Loss Control rfuller@lancer-ins.com UMA Safety Seminar- December 2008

Transcription

1 Driver Hiring & Management Who s at Risk Presented by Ronald Fuller Regional Manager Safety & Loss Control rfuller@lancer-ins.com UMA Safety Seminar- December 2008

2 Driver Hiring What Do Driver Shortages Cost? Add It Up: Increased Costs: Recruiting, Staffing Hiring the Wrong People Claims Cost Increase Hurts Your Image and Reputation Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

3 From a Claims Perspective Drivers Are Key to Claims Cost Control Driving Skills Can Be Improved Driver Training on Procedures at the Accident Scene Can Lower Claim Costs Superior Profile of Driver and Company Favorably Influences Jurors Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

4 How Your Claims Costs Rise Post Accident: Driver s Pre-Trip Conduct & Driving Scrutinized Driver Comments and Actions at the Scene Can Make a Huge Difference The Driver s Record, Experience and Ability Are Always Suspect Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

5 Common Negative Factors to Claims Involving Driver Hiring Never Should Have Been Hired Office and Shop Workers Doubling Part-Time or New Drivers Make Careless Mistakes Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

6 Who You Hire Does Affect Your Future... Accidents Are More Likely to Occur Your Bad Driver IS the Plaintiff s Case Attorneys Will Attack Your Procedures Costs of Claims Will Rise Your Insurability Will Be Affected Your Company Image/Business Will Suffer Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

7 Hire and Retain... Do It Right, Save the Pain

8 Safety Manager Survey Results: Driver Risk Factor Rankings 1. Aggressive / angry 2. Impatient / impulsive 3. Inattentive 4. Inexperienced (new CMV driver) 5. Unhappy with job / company 6. Young driver (<25) 7. Sleep disorder / fatigue 8. Unhappy marriage / family Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

9 Safety Manager Survey Results: Driver Risk Factor Rankings 9. Debt / financial problems 10. Medical condition; e.g., heart 11. Dishonest 12. Older (>60) 13. New to company 14. Obese / overweight 15. Introverted / unsociable Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

10 Known Risk Factor? Age -Yes Younger = increased risk (<25) More aggressive More violations Behavioral factor - not related to experience Gender - Neutral Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

11 Known Risk Factor? Experience - Yes Some experience beneficial confidence Largely offset though by complacency Experienced drivers less receptive to criticism Crashes, Violations & Incidents Yes Violations stronger predictor (behavior more stable) Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

12 Known Risk Factor? Lack of Defensive Driver Training - Yes Other vehicle error ratio to errors of commercial vehicle driver 2:1 137 CIs caused by Other driver in earlier mentioned study Non-Driving Criminal/Credit History Unknown No studies to verify Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

13 Known Risk Factor? Medical Conditions - Yes Sleep Apnea, Narcolepsy, Diabetes, Hypertension & Heart Disease have also been shown to increase crash-risk Personality Yes Impulsivity/quick-decision makers have increased crash risk Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

14 Operational Safety Management Methods Systematic Hiring Advertising / recruiting strategy Initial interview Driver screening tests Structured personal interviews Road test Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

15 Operational Safety Management Methods Driver Performance Evaluation Crashes, incidents and violations Ride-along/shadow vehicle monitoring How s My Driving decals/monitoring Simulated driving On-board safety/behavioral monitoring technology Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

16 Operational Safety Management Methods Driver Employment Management Safety meetings Training (Initial and remedial) Counseling / coaching Rewards / positive reinforcement Punishment / disciplinary consequences Behavior-based safety Driver self-management Termination Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

17 Evaluating Drivers: Major Insurer Predictive Index Violations: Traffic (e.g., speeding) Log out-of-service Other log violations Illegal use of radar detector Driving while disqualified Driver violations per inspection Incidents: Crashes Complaints ( How s My Driving? ) Spills Mis-deliveries. Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

18 How Do I Find My High Risk Drivers? Every Carrier can use a combination of: Violation Monitoring Accident/Incident Monitoring Manual Driving Observation Customer/Motorist feedback Comprehensive or Targeted Behavior Monitoring Physical ability monitoring Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

19 How Do I Find My High Risk Drivers? 1. Violation Monitoring MVR/Abstract Regulatory violations 2. Accident/Incident Monitoring Vehicle incidents/accidents Job performance incidents (late for work/spottime, no show-no call, failure to properly follow orders, failure to comply with company procedures (turn in paperwork, etc.) Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

20 How Do I Find My High Risk Drivers? 3. Manual Driving Observation Anonymous On-Board Evaluations Shadow vehicle observations Fixed-location observations 4. Customer/Motorist feedback How s My Driving? Customer Surveys Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

21 How Do I Find My High Risk Drivers? 5. Comprehensive or Targeted Technology- Based Behavior Monitoring On-Board Behavioral Monitoring/Recorders (DriveCam, SmartDrive) GPS systems/exception reports Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

22 How Do I Manage High Risk Drivers? The Same Way You Manage All Drivers! Progressive Discipline Policy Consistent Management Regular/Remedial Safety Training Safety-based Incentives Driver Recognition Targeted Behavior Monitoring/selfmanagement Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

23 How Do I Manage High Risk Drivers? Progressive Discipline Policy Objective, communicates expectations Documented steps Include more than reprimands (Reduction in work/suspensions) Consistent Management Take the decision away from managers Do not let operating needs/relationships dictate termination Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

24 How Do I Manage High Risk Drivers? Regular/Remedial Safety Training Safety meetings (include real situations) Regular safety communication Mandatory remedial training after unacceptable behaviors If it is a skill/knowledge-based issue, you must provide the driver with the tools to succeed Liability implications Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

25 How Do I Manage High Risk Drivers? Targeted Behavior Monitoring/selfmanagement Increased monitoring via targeted behavioral monitoring methods Use of on-board behavior monitoring devices and feedback/incident tracking to aide driver in self-management of unacceptable behaviors Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

26 How Do I Manage High Risk Drivers? Physical Ability Monitoring Monitoring of sensory-motor skills in aging drivers to identify increased risk Consider using the ADReS- Assessment of Driving Related Skills test- measures three key functions: 1- vision, 2-cognition and 3-motor functions. Can be administered by your company doctor Adapt scheduling to meet needs Self-monitoring with drivers Go To : self administered test for drivers over 55- excellent resource Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

27 Selection (cont d) Evaluate Driver s Experience With New Technologies, Including: GPS Video Cameras Engine Black Boxes Engine Regulators Braking Systems Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

28 Selection (cont d) Medical/Physical Capabilities Always Use a Company Selected Physician Have a Policy of Medical Re-Qualification for ALL Employees Absent More Than 5 Consecutive Days for Medical Reasons Evaluate If the Applicant Can Really Manage the Vehicle And the Customer Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #

29 Lancer Insurance Company, 370 West Park Ave., Long Beach, NY 11561, #