Data Challenges In The Changing Landscape of ecommerce
|
|
|
- Cornelius Preston
- 10 years ago
- Views:
Transcription
1 Data Challenges In The Changing Landscape of ecommerce Your Duty of Care For Your Customer s Information Christine Bardwell Research Manager, IDC Retail Insights
2 Data: from cost to asset If you ve been to a conference in the past two years you ll have seen a graphic showing how big, big data is and how much it s growing. The importance isn t the amount of data it s unlocking the insights and using it Retailers are most savvy using data for personalising the digital experience Customer data becomes an asset customers come first, and like all other assets, you d think retailers would be taking care of their data keeping it in a safe, secure environment. IDC Visit us at IDC.com and follow us on 2
3 What do these retailers have in common? IDC Visit us at IDC.com and follow us on 3
4 What do these retailers have in common? 45 million TJX customers were compromised in March when data thieves broke into insecure computer systems and took the details. Some of the information was obtained by simply hacking into wireless networks used to transmit credit card details. The TK Max hacker - $1.5 million in assets that were seized from Gonzalez, including $1.1 million buried in his parents' backyard hack of the PlayStation Network online gaming community's database. 77 million customers' personal details were exposed including payment card details, names, postal and addresses, dates of birth, and account passwords. Play.com - customer names and s were stolen and spammed IDC Visit us at IDC.com and follow us on 4
5 Many retailers are still not confident they are protected against external attacks Q: How confident are you that the information held by your organization is protected from external attacks? Extremely Confident (15%) Not Confident (2%) Not very Confident (12%) A little Confident (22%) Very Confident (49%) Number of respondents: 41 Source: IDC European Security Survey, 2011 IDC Visit us at IDC.com and follow us on 5
6 Headline breaches not making much difference to the level of PCI compliance Q. Are you audited and certified as PCI Compliant? No Yes Will be in next 3-6 months 0% 10% 20% 30% 40% 50% 60% Number of respondents: 41 Source: IDC European Security Survey, 2011 (%) IDC Visit us at IDC.com and follow us on 6
7 IDC Visit us at IDC.com and follow us on 7
8 The cost of a data breach 500,000? $41 million? 390,000? 5.5 million? IDC Visit us at IDC.com and follow us on 8
9 The cost of a data breach The average cost of a data breach - $5.5 million, according to a benchmark report by privacy management research organization the Ponemon Institute Expenses as hiring forensics experts, outsourcing hotline support, providing free credit monitoring and future discounts for affected customers, in-house investigations Plus collateral cost of brand damage the value of lost sales from customers not making repeat purchases or the added difficulty in acquiring new customers This takes the cost up to $6 million if your company experiences a major breach. IDC Visit us at IDC.com and follow us on 9
10 The challenges of device and touch point proliferation Start Browse Research Discount / Reward Transact Follow-up Facebook Blogs Deal sites Review site Blogs In-store kiosk In-site review Pinterest In-site reviews Facebook Twitter Mobile app Click to chat Coupon sites Mobile app Twitter Online store Review sites Loyalty scheme Online store Facebook IDC Visit us at IDC.com and follow us on 10
11 Around 20% of shopping is now mobile Source: RichRelevance, Mobile Shopping on Boxing Day 2012, (UK online retail data) IDC Visit us at IDC.com and follow us on 11
12 Only 5% of retailers are investing in mobile security tools Q: Do you have any intentions to spend / allocate budget on specific Mobile Security Tools? Not Aware (14%) Interested but Cautious (10%) Already have (5%) Motivated (10%) Frustrated (12%) Not Interested (49%) Number of respondents: 41 Source: IDC European Security Survey, 2011 IDC Visit us at IDC.com and follow us on 12
13 Thank You! Christine Bardwell Research Manager IDC Retail Insights EMEA +44 (0)
SecurityMetrics Introduction to PCI Compliance
SecurityMetrics Introduction to PCI Compliance Card Data Compromise What is a card data compromise? A card data compromise occurs when payment card information is stolen from a merchant. Some examples
FAQ s. SaferPayments. Be smart. Be compliant. Be protected. The benefits of compliance SaferPayments Non-compliance fees
SaferPayments Be smart. Be compliant. Be protected. What is the Payment Card Industry Data Security Standard (PCI DSS)? Do I have to comply? The PCI DSS is a mandatory requirement for any business who
Differentiate Now for Retail Leadership The Omni Channel Customer Experience
Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel
Bricks And Clicks A Look At Today s Retail Marketing Trends
Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile
PCI Compliance for Healthcare
PCI Compliance for Healthcare Best practices for securing payment card data In just five years, criminal attacks on healthcare organizations are up by a stunning 125%. 1 Why are these data breaches happening?
PCI Solution for Retail: Addressing Compliance and Security Best Practices
PCI Solution for Retail: Addressing Compliance and Security Best Practices Executive Summary The Payment Card Industry (PCI) Data Security Standard has been revised to address an evolving risk environment
Payment Card Industry - Achieving PCI Compliance Steps Steps
CUR RITY SE Data Security Requirements for K-12 January 28, 2010 Payment Card Industry (PCI) SE CUR RITY 1 Welcome To Join The Voice Conference Dial 866-939-3921 Technical issues press 0 Q & A We ll leave
Internet Security Priorities. Benenson Strategy Group and American Viewpoint December 20, 2013
Internet Security Priorities Prepared for: Presented by: Benenson Strategy Group and American Viewpoint December 20, 2013 Methodology The Benenson Strategy Group and American Viewpoint conducted 1,000
THE OMNICHANNEL CONSUMER
THE OMNICHANNEL CONSUMER KEY FINDINGS FROM THE DELOITTE REPORT THE OMNICHANNEL OPPORTUNITY TO HELP RETAILERS UNLOCK THE POWER OF THE CONNECTED CONSUMER INTRODUCTION The internet and mobile devices have
How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants
How Multi-Pay Tokens Can Reduce Security Risks and the PCI Compliance Burden for ecommerce Merchants 2012 First Data Corporation. All trademarks, service marks and trade names referenced in this material
Omnichannel Payments
Omnichannel Payments The Connected Consumer The way consumers buy goods and services is changing profoundly We now exist in a truly global, connected and digital world. A world of choice that lets us purchase
1. For each of the 25 questions, multiply each question response risk value (1-5) by the number of times it was chosen by the survey takers.
Employee Security Awareness Survey Trenton Bond [email protected] Admin - Version 1.3 Security Awareness One of the most significant security risks that organizations and corporations face today is
CyberSource Payments & Security ONE POINT OF CONTACT CAN HELP YOU HIT YOUR
ONE POINT OF CONTACT CAN HELP YOU HIT YOUR MOST AMBITIOUS TARGETS Payments & Security PROCESS PAYMENTS AND SECURE PAYMENT DATA GLOBALLY WITH ONE CONNECTION To prepare for the omni-commerce world effectively,
Bottom line you must be compliant. It s the law. If you aren t compliant, you are leaving yourself open to fines, lawsuits and potentially closure.
Payment Card Industry Security Standards Over the past years, a series of new rules and regulations regarding consumer safety and identify theft have been enacted by both the government and the PCI Security
DEVELOP ROBOTS DEVELOPROBOTS. We Innovate Your Business
DEVELOP ROBOTS DEVELOPROBOTS We Innovate Your Business Security & Encryption Develop Robots has helped banks, real estate companies, law firms and many other businesses to secure and encrypt their database
SecurityMetrics. PCI Starter Kit
SecurityMetrics PCI Starter Kit Orbis Payment Services, Inc. 42 Digital Drive, Suite 1 Novato, CA 94949 USA Dear Merchant, Thank you for your interest in Orbis Payment Services as your merchant service
Western Australian Auditor General s Report. Information Systems Audit Report
Western Australian Auditor General s Report Information Systems Audit Report Report 10 June 2012 Auditor General s Overview The Information Systems Audit Report is tabled each year by my Office. It summarises
Important Features of an Ecommerce Website
Important Features of an Ecommerce Website There are some important ecommerce site features you should consider which will ensure you re your ecommerce platform will provide excellent usability and accessibility
PAI Secure Program Guide
PAI Secure Program Guide A complete guide to understanding the Payment Card Industry Data Security Requirements and utilizing the PAI Secure Program. Letter From the CEO Welcome to PAI Secure. As you
Worldpay s guide to the Payment Card Industry Data Security Standard (PCI DSS)
Worldpay s guide to the Payment Card Industry Data Security Standard (PCI DSS) What is PCI DSS? The 12 Requirements Becoming compliant with SaferPayments Understanding the jargon SaferPayments Be smart.
Complying with Payment Card Industry Data Security Standards (PCI DSS) Requirements. Approaches in Higher Education
September 28, 2010 Complying with Payment Card Industry Data Security Standards (PCI DSS) Requirements Approaches in Higher Education Dennis W. Reedy Managing Director, Treasury Operations Indiana University
How To Find Out What People Think About Hipaa Compliance
Healthcare providers attitudes towards HIPAA compliance in 2015 Created July, 27 2015 Healthcare providers attitudes towards HIPAA compliance in 2015 Over the course of this last year the healthcare industry
Internet basics 2.2 Staying safe online. Beginner s guide to. Basics
Basics Beginner s guide to Internet basics 2.2 Staying safe online Use this document with the glossary A helper should take you through this guide This activity will help you register safely online and
Proactive Credential Monitoring as a Method of Fraud Prevention and Risk Mitigation. By Marc Ostryniec, vice president, CSID
Proactive Credential Monitoring as a Method of Fraud Prevention and Risk Mitigation By Marc Ostryniec, vice president, CSID The increase in volume, severity, publicity and fallout of recent data breaches
White Paper: Are there Payment Threats Lurking in Your Hospital?
White Paper: Are there Payment Threats Lurking in Your Hospital? With all the recent high profile stories about data breaches, payment security is a hot topic in healthcare today. There s been a steep
2012 NCSA / Symantec. National Small Business Study
2012 NCSA / Symantec National Small Business Study National Cyber Security Alliance Symantec JZ Analytics October 2012 Methodology and Sample Characteristics JZ Analytics was commissioned by the National
The SMB Cyber Security Survival Guide
The SMB Cyber Security Survival Guide Stephen Cobb, CISSP Security Evangelist The challenge A data security breach can put a business out of business or create serious unbudgeted costs To survive in today
TNHFMA 2011 Fall Institute October 12, 2011 TAKING OUR CUSTOMERS BUSINESS FORWARD. The Cost of Payment Card Data Theft and Your Business
TAKING OUR CUSTOMERS BUSINESS FORWARD The Cost of Payment Card Data Theft and Your Business Aaron Lego Director of Business Development Presentation Agenda Items we will cover: 1. Background on Payment
RBTE: Big themes from Europe s biggest Retail show
RBTE: Big themes from Europe s biggest Retail show The Pierhouse team joined thousands of visitors, retailers and exhibitors at the Retail Business Technology Expo in London to discuss the challenges and
Thanks for choosing Digicel! Quick Access Codes. We ll get you up and running fast!
DIGICEL MINI GUIDE Thanks for choosing Digicel! This guide is designed to give you a quick start to using your Digicel SIM card with your Digicel phone. If you need further assistance, please feel free
Payment Card Industry Data Security Standard (PCI DSS) Q & A November 6, 2008
Payment Card Industry Data Security Standard (PCI DSS) Q & A November 6, 2008 What is the PCI DSS? And what do the acronyms CISP, SDP, DSOP and DISC stand for? The PCI DSS is a set of comprehensive requirements
Cyber/ Network Security. FINEX Global
Cyber/ Network Security FINEX Global ABOUT US >> We are one of the largest insurance brokers in the world >> We have over 180 years of history and experience in insurance; we currently operate in over
WHITE PAPER. PCI Basics: What it Takes to Be Compliant
WHITE PAPER PCI Basics: What it Takes to Be Compliant Introduction A long-running worldwide advertising campaign by Visa states that the card is accepted everywhere you want to be. Unfortunately, and through
Cybersecurity: Protecting Your Business. March 11, 2015
Cybersecurity: Protecting Your Business March 11, 2015 Grant Thornton. All LLP. rights All reserved. rights reserved. Agenda Introductions Presenters Cybersecurity Cybersecurity Trends Cybersecurity Attacks
Frequently Asked Questions
PCI Compliance Frequently Asked Questions Table of Content GENERAL INFORMATION... 2 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS)...2 Are all merchants and service providers required to comply
Comprehensive Guide to Marketing Like Starbucks
Comprehensive Guide to Marketing Like Starbucks 1 Introduction 6 reasons Starbucks Marketing Communications Strategy is so Effective is one of our most popular posts, continuing to be a top performer even
Small Business Marketing Guide
Small Business Marketing Guide Running your own business is like living a dream. You're the boss, and your thoughts and ideas matter. Being an entrepreneur can be rewarding and challenging all at once.
I ve been breached! Now what?
I ve been breached! Now what? THE AFTERMATH OF A BREACH & STEPS TO REDUCE RISK The number of data breaches in the United States in 2014 hit a record high. And 2015 is not looking any better. There have
Leaving Money On The Table
10 Ways Retailers Are Leaving Money On The Table Page 1 Let s face it: gaining and retaining customers can often feel like a high stakes match. What s the right balance between what you ll give in the
PCI Compliance: How to ensure customer cardholder data is handled with care
PCI Compliance: How to ensure customer cardholder data is handled with care Choosing a safe payment process for your business Contents Contents 2 Executive Summary 3 PCI compliance and accreditation 4
Payment Methods. The cost of doing business. Michelle Powell - BASYS Processing, Inc.
Payment Methods The cost of doing business Michelle Powell - BASYS Processing, Inc. You ve got to spend money, to make money Major Industry Topics Industry Process Flow PCI DSS Compliance Risks of Non-Compliance
Apple Pay & The New Environment for Mobile Payment Apps
Apple Pay & The New Environment for Mobile Payment Apps November 3, 2014 Greg Weed [email protected] 828-697-9192 Events, Timing & Methodology I SEPT 9 Apple Press Conference SEPT 18 2104 CPM Data
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,
Email + Social = Success
How to grow your business and attract new customers with an email + social strategy 2014 Copyright Constant Contact, Inc. 14-3931 v1.0 Helping Small Business Do More Business Email and social media have
Protecting Cardholder Data Throughout Your Enterprise While Reducing the Costs of PCI Compliance
Payment Security White Paper Protecting Cardholder Data Throughout Your Enterprise While Reducing the Costs of PCI Compliance Breaches happen across all industries as thieves look for vulnerabilities.
IT TRENDS AND FUTURE CONSIDERATIONS. Paul Rainbow CPA, CISA, CIA, CISSP, CTGA
IT TRENDS AND FUTURE CONSIDERATIONS Paul Rainbow CPA, CISA, CIA, CISSP, CTGA AGENDA BYOD Cloud Computing PCI Fraud Internet Banking Questions The Mobile Explosion Mobile traffic data in 2011 was nearly
Why Social Media Marketing?
OMG LOL Why Social Media Marketing? 10 ways social media can help grow your business 2013 Constant Contact, Inc. 11-2286 BEST PRACTICES Guide Social Media MARKETING If you re a business owner, chances
Data breach, cyber and privacy risks. Brian Wright Lloyd Wright Consultants Ltd
Data breach, cyber and privacy risks Brian Wright Lloyd Wright Consultants Ltd Contents Data definitions and facts Understanding how a breach occurs How insurance can help to manage potential exposures
Everyone s online, but not everyone s secure. It s up to you to make sure that your family is.
TrendLabs Everyone s online, but not everyone s secure. It s up to you to make sure that your family is. We live out our digital lives on the Internet. There, communication is quicker and easier, and our
Analyzing Security for Retailers An analysis of what retailers can do to improve their network security
Analyzing Security for Retailers An analysis of what retailers can do to improve their network security Clone Systems Business Security Intelligence Properly Secure Every Business Network Executive Summary
Sage 100 ERP I White Paper. Payment Processing Trends, Tips, and Tricks: What You Need to Know
Sage 100 ERP I White Paper What You Need to Know Over the past few years, credit and debit card acceptance has come on the scene as a required payment option. Similarly, the number of customers using credit
The Cost of Payment Card Data Theft and Your Business. Aaron Lego Director of Business Development
The Cost of Payment Card Data Theft and Your Business Aaron Lego Director of Business Development Presentation Agenda Items we will cover: 1. Background on Payment Card Industry Data Security Standards
Westpac Merchant. A guide to meeting the new Payment Card Industry Security Standards
Westpac Merchant A guide to meeting the new Payment Card Industry Security Standards Contents Introduction 01 What is PCIDSS? 02 Why does it concern you? 02 What benefits will you receive from PCIDSS?
DIGITAL PR REPORT 2015
DIGITAL PR REPORT 2015 #PRCADIGITAL Lisa Elliott MPRCA Board Director and Partner, Lansons @lisaelliott82 METHODOLOGY YouGov partnered with PRCA to survey 280 agency and in-house PR professionals Across
Security Breaches and Vulnerability Experiences Overview of PCI DSS Initiative and CISP Payment Application Best Practices Questions and Comments
Security in the Payment Card Industry OWASP AppSec Seattle Oct 2006 Hap Huynh, Information Security Specialist, Visa USA [email protected] Copyright 2006 - The OWASP Foundation Permission is granted to copy,
How To Market Your Website Online
Social Media Marketing and Online Reputation Management Partnership Plan 1 Introduction Connect to Modern Consumers in a Digital World As the world continues to move into the cloud, consumers are shifting
Guided HIPAA Compliance
Guided HIPAA Compliance HIPAA Solutions for Office Managers and Practitioners SecurityMetrics We protect business Since its founding in 2000, privately-held SecurityMetrics has grown from a small security
Data breach! cyber and privacy risks. Brian Wright Michael Guidry Lloyd Guidry LLC
Data breach! cyber and privacy risks Brian Wright Michael Guidry Lloyd Guidry LLC Collaborative approach Objective: To develop your understanding of a data breach, and risk transfer options to help you
Mobile Marketing for Brick & Mortar Businesses
Mobile Marketing for Brick & Mortar Businesses What is Mobile Marketing? And Why Should You Care? Engaging your customers with their smartphone, because THEY ASKED TO HEAR FROM YOU Combines elements of
IS YOUR CUSTOMERS PAYMENT DATA REALLY THAT SAFE? A Chase Paymentech Paper
IS YOUR CUSTOMERS PAYMENT DATA REALLY THAT SAFE? A Chase Paymentech Paper A data breach has the potential to cost retailers millions in lost customers and sales. In this paper we discuss a number of possible
WHITE PAPER Analytics for digital retail
WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave
What you may not do with this report: You Do NOT have the right to edit, copy, reprint, or resell this report.
Copyright 2013 by GoodBooks Communications Please share this report with others by: Giving it away to your blog readers Sharing it with your subscribers Giving it away to your customers or clients as a
Your step-by-step guide to getting your business online
worldpay.com Your step-by-step guide to getting your business online Getting started Your ecommerce website Take payments online Go social Understanding the jargon We re here to help A simple, fast, money-saving
Merchant guide to PCI DSS
Merchant guide to PCI DSS Contents What is PCI DSS and why was it introduced?... 3 Who needs to become PCI DSS compliant?... 3 BOIPA Simple PCI DSS - 3 step approach to helping businesses... 3 What does
Are You Ready for PCI 3.1?
Are You Ready for PCI 3.1? Are You Ready for PCI 3.1? If your hotel is not PCI compliant, it should be. Every time a customer hands over their credit card, they trust your hotel to keep their information
PCI Data Security Standards
PCI Data Security Standards An Introduction to Bankcard Data Security Why should we worry? Since 2005, over 500 million customer records have been reported as lost or stolen 1 In 2010 alone, over 134 million
Succeeding in Grocery e-commerce
GMA Leadership Forum Succeeding in Grocery e-commerce August 23, 2014 Grocery delivery has been around for a while McCall s Magazine New York City 1913 A.T. Kearney 7/08.2014/GMA/52465 2 ..but we are still
Merchant Risk Management PCIDSS. Presented by Dave Miller Senior Business Manager, Merchant Risk
Merchant Risk Management PCIDSS Presented by Dave Miller Senior Business Manager, Merchant Risk 27 May 2009 History Westpac is the 2 nd largest Acquiring Bank in Australia; Westpac has a high market share
White Paper. Retail Made Personal. Make the shopping experience personal, relevant, and profitable
White Paper Retail Made Personal Make the shopping experience personal, relevant, and profitable Executive Summary For retailers, the goal is attracting, keeping, and upselling loyal customers. Today,
How Your Current IT Security System Might Be Leaving You Exposed TAKEAWAYS CHALLENGES WHITE PAPER
WHITE PAPER CHALLENGES Protecting company systems and data from costly hacker intrusions Finding tools and training to affordably and effectively enhance IT security Building More Secure Companies (and