Boulder County Human Services - Effective and Qu coordinated System

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Erin Townsend
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1 Boulder County Human Services Strategic Plan Coordinated Services Action Group Minutes from May 14, 2007 Present: Edwina Salazar OUR Center Michele Waite Longmont Senior Center Karen Imbierowicz Superior Town Board Carmen Ramirez City of Longmont Liz Smokowski Safe Shelter Debra Stein Domestic Abuse Prevention Project Pat Critchfield Boulder County Aging Services Steve Blacksher Special Transit Beth Lonergan Mental Health Center Monica Rotner Mental Health Center Tricia Richardson Life Bridge Church Kay Ramachandran Community Member at Large Tim Beal Boulder Housing Partners Cindy Scott Access Counseling Robin Bohannan Boulder County Brian Mavis Life Bridge Church Cheryl Swanson - LEVI (Longmont Endry Villenci Initiative) Teresa Felten Sister Carmen Community Center Wade Bransletter Boulder County Social Services Laurie Beckel - Colorado Foundation for Families and Children Stephen Heiling Consultant - Colorado Foundation for Families and Children Minutes:

Transit Beth Lonergan Mental Health Center Monica Rotner Mental Health Center Tricia Richardson Life Bridge Church Kay Ramachandran Community Member at Large Tim Beal Boulder Housing Partners Cindy

2 Group reviewed and revised goal statement for the Coordinated Services Action group o New goal statement reads: Human Services in Boulder County are delivered by an integrated and coordinated system. This community system ensures: effective and equitable access to services, efficient use of resources, services are provided consistent with unified strategic plan that utilizes best practices to ensure high quality, encourages enhanced and effective communication between clients, organizations, and the community at large. Group reviewed the Principles and added: o Public Private Partnerships o Community-based Please see the following draft of the Logic Model for brainstorming discussion. Coordinated Services Action Group May 14, 2007 Capacities Needs Strategies Benchmarks Results Many agencies have developed their own databases Database conversation: Survey of current databases in use across the county Develop common consumer database utilized across the county Training and TA will be needed for staff Different agencies/services serve clients beyond Boulder County (Weld, Broomfield) Develop common intake form for consumers with attention to privacy and safety issues for the consumer. Review tools from elsewhere for possible use in Boulder Co. Minnesota Intake Form Mathews Center Energy Outreach CO database CRC Model MOA signed by community agencies committing to common, accurate and current, consumer database and equitable access. This will also include the purpose of database. #1 Effective and equitable access to services Consumer access Not used to deny services Point of entry person critical to entire seamless process #5 Centralized access to services leading to no wrong door approach (are #1 and #5 one in the same?)

ensure high quality, encourages enhanced and effective communication between clients, organizations, and the community at large.

3 Self help information kiosks around the community for people to access information Current array of services 211 has begun to map 211 role? Awareness? Keeping data current (low human touch, no follow-up) Current Resources and Navigation Discussion Develop components of cross system navigation training Current services System navigators/service deliverers Cross System Training Institute to develop training, standards for practice and technical Resource Bank MOA s focused on participation and resource sharing Develop set of system-level outcomes (e.g. Reduced duplication of services) #2 Efficient use of resources plus intentional investment of resources to support system components Status of Children Report contains a map of assets/funding in community Youth and elders as assets (human capital) Recruitment and retention of staff look at consumers as potential staff (bicultural, bilingual staff, gender) training of case managers/navigators/volunteers Equitable, centralized technical center for non-profits staffed by executives on-loan Yearly gap analysis Look at current and potential assets (resources) identify gaps System of Care Values HSA/St.Vrain Community Council/LHOT Pro-bono lawyers Immigration Philosophical MOA conversation Need technical from business Immigration Policies/Issues County-wide consistency in interpretation of immigration policies Focus on consumers, strengths, culture Business models offer best practice solutions here; Executive loan program Utilize HB 1313 for purpose of legal entities et.al. meeting Develop consumer friendly standards for community care (Customer satisfaction, easy to understand language) Legal Accord established across municipalities regarding immigration policy and service access (developed #3 Best practices leading to high quality services and practices Serve consumers vs. provide services Human service providers serve people first think business second #4 Effective communication among providers, consumers and community leading to full capacity for connections Ability to serve all without regard to immigration status

deliverers Cross System Training Institute to develop training, standards for practice and technical Resource Bank MOA s focused on participation and resource sharing Develop set of system-level

4 Policy Center Action Groups meeting Communication/Integration Among Action Planning Groups and Other Community Partners Need to involve social services, courts, schools; Lack of bilingual/bicultural staff and navigators July meeting scheduled for this purpose Referral system between providers: Educate providers on what services exist Comprehensive services directory Navigators more specialized case managers (also recruitment and retention of staff) collaboratively with lawyers, public entities and nonprofits) Comprehensive Strategic Plan Implementation Strategy Without unintended consequences to other marginalized populations Current relationships/connections/collabo rations are between individuals not organizations Develop common language for services, referrals, outcomes (consumer friendly) Response to Hurricane Katrina developed intake/referral system; Need resources dedicated to developing and maintaining case managers/systems navigators Intentional investment in case managers/central database navigators; Coordinated system but organized by population/services: Youth Elderly Disabled Services (housing etc) Assets youth, elders, business, volunteers need system to recruit and train #5 Centralized access to services leading to no wrong door approach Collapse human service roles and populations Develop common reporting formats: Common intake form; Centralized resource and technical center to build capacity: Systems level technical Organizational level technical Accountability mechanisms exist for keeping information current #6 Accountability to determined community outcomes

case managers (also recruitment and retention of staff) collaboratively with lawyers, public entities and nonprofits) Comprehensive Strategic Plan Implementation Strategy Without unintended

5 Next Steps: Next meetings: o May 24 th Boulder Housing Partners Broadway, Boulder, CO o June 1 st Location to be determined

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