Nicole NOVIELLI, Ph.D. - CURRICULUM VITAE

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1 Nicole NOVIELLI, Ph.D. - CURRICULUM VITAE Date and place of birth: 30/04/1982 in Bari (BA) Contact: Address: Dipartimento di Informatica, Università degli Studi di Bari Aldo Moro via Orabona 4, Bari - BA E mail: nicole.novielli@gmail.com, nicole.novielli@uniba.it Web Page: BRIEF RESEARCH TRACK RECORD Nicole Novielli is a Research Fellow of the Collaborative Development Group (COLLAB) at the Department of Computer Science of the University of Bari Aldo Moro. Her research interests concerns Human-Computer Interaction and Affective Computing with focus on the role of affective and cognitive states in humancomputer interaction and in computer-mediated cooperative work. She obtained a PhD on Computer Science from the University of Bari in May 2010, discussing a thesis on Lexical Semantics of Dialogue Act, under the supervision of dr. Carlo Strapparava of the Human-Language Technology of the Fondazione Bruno Kessler (FBK, former IRST in Trento. She also collaborated on research projects on Ambient Intelligence and Ambient Assisted Living, Recommender Systems, Social Network Analysis and E-Learning. She is currently investigating the role of human factors in Computer-Supported Cooperative Work (CSCW), with particular focus on collaborative distributed software development and the role of emotions in social media. Since 2007, she has been involved in teaching and student supervision for case studies and thesis projects on Intelligent Interfaces, Agent Systems, and CSCW. She published more than 50 papers on international journals and proceedings of international conferences and workshops (with revision process), cooperating with more than 20 co-authors from different institutions. She has been invited as a visiting researcher at the University of Southern California, the University of Aberdeen, and the FBK institute in Trento. She participated in the HUMAINE European (Human-Machine Interaction Network of Excellence on Emotions) project for research on Emotions, and in InterSocial (Unleashing the Power of Social Networking for Enhancing Regional SMEs), a project funded by the European Territorial Cooperation Operational Programme Greece-Italy She participated in four more projects financed by the University of Bari on computer-mediated communication and intelligent agents. She is member of the AAAC The Association for the Advancement of Affective Computing and of the program committee of the workshops User Models for Motivational Systems (since 2010) and AI *HCI Artificial Intelligence (AI) and Human-Computer Interaction (HCI). She has been member of the organizing committee of ICGSE the 8th IEEE International Conference on Global Software Engineering, where she has also given a tutorial on Social Network Analysis for Global Software Engineering and she is in the program committee of ATSE 2015, The First International Conference on Advances and Trends in Software Engineering. 1/14

2 Since 2011 she is active in business development through technology transfer. In 2012 she won two business plan competitions promoted by local government and chamber of commerce (Valore Assoluto and Principi Attivi), receiving euro overall as a seed funding for Splashmood Srl, an ICT company working on the development of mobile solutions for event promotion through gamification. She is Chief Technology Officer and Chief Operative Officer of the company. Since 2011 she is involved in the organization of events aimed at fostering innovation in ICT: BeMyApp Bari, a marathon of Apps development with more than 800 attendees, Follow-App, a course on developing scalable business based on mobile technologies, and F5 - Hit Refresh, the first Italian Open Innovation summer camp on language technologies. EDUCATION PhD in Computer Science May 2010 (winner of PhD grant) - PhD School of Computer Science of the University of Bari, cycle XXII. Thesis title Lexical Semantics of Dialogue Acts (advisor dr. Carlo Strapparava, FBK-irst, local advisor prof. Vito L. Plantamura). Laurea specialistica (Master s degree) in 'Software and Knowledge Engineering'- University of Bari, Italy (full marks and honours) - Sept Thesis on Automatic Recognition of Affective States in Natural Language Dialogs (Advisor Prof. F. de Rosis). This thesis has been developed in cooperation with the Institut fu r Informatik, University of Erlangen (Dr A. Batliner), in the scope of the Humaine EU project ( Laurea triennale (Bachelor s degree) in Informatics and Digital Communication University of Bari (full marks and honours) - Jul Thesis on A Markup Language for Annotating Affective States in Persuasion Dialogs (Advisor Prof. F. de Rosis). This thesis has been developed in the scope of the SOCRATES Program, at the University of Liverpool (Dr. F. Grasso), Dept. of Computer Science. TITLES RESEARCH ACTIVITY Research activity at the University of Bari Aldo Moro, Department of Computer Science, since 2006 Since June 2013: assegnista di ricerca (research fellow) (INF/01-ING- INF/05). Research on Awareness in ambienti collaborativi (Awareness in collaborative environments), research program n Oct 2012 Oct 2013: assegnista di ricerca (research fellow) (INF/01-ING- INF/05). Research on Analisi automatica dei dialoghi negli online social network (Automatic analysis of dialogues in online social networks), research program n Jun Aug 2012: contratto di ricerca (research assistant) in the scope of the Intersocial Projects for the Esecuzione dei casi di test della tool suite nel contesto delle PMI (Test case execution of a tool suite for SMEs) Mar 2010 Feb 2012: assegnista di ricerca (research fellow) (INF/01). Research on Agenti animati conversazionali: architettura e metafora per una 2/14

3 interazione intelligente (Embodied conversational agents: architecture and metaphor for an intelligent interaction), reserach program n Jan Dec 2009: PhD student, she received a grant from the PhD school of Informatics of the at the Department of Computer Science of the University of Bari Aldo Moro. Aug 2004 Dec 2006: contratti di ricerca (research assistant) in the scope of the European Project HUMAINE ( - Aug 2004 Gen 2005: contract for reserach on Riconoscimento di stati affettivi da analisi linguistica di turni di dialogo (bando HUMAINE L ); - Apr - Aug 2005: contract for reserach on Progettazione di un parser per il riconoscimento di emozioni dal linguaggio (bando HUMAINE L ); - Set Oct 2005: contract for research on Estensione alla domotica del metodo per il riconoscimento di stati affettivi dell utente mediante combinazione di parsing del linguaggio naturale e modellizzazione in reti causali probabilistiche (bando PRIN L ); - May Sept 2006: contract for resarch on Annotazione ed elaborazione di un corpus di dialoghi speech-based (bando HUMAINE L ); VISITING and COLLABORATIONS Research activity and collaboration with other Universities or Research Institutes: FBK-irst of Trento, Human-Language Technology division (August and November 2008, August 2009, March 2010, November 2010): visiting researcher at FBK-irst of Trento, Italy (Dr. Carlo Strapparava). The main goal of these visiting periods was to cooperate with my co-tutor Dr. Strapparava, on the definition of a method for automatic dialogue act labelling of natural dialogs: - 26/02/07 03/03/07, visiting in the scope of the European project HUMAINE - 27/07/08 31/08/08, visiting for research on statistical natural language processing for dialogue act recognition in Italian and English dialogues; - 09/11/08 al 19/11/08: visiting period for research on empirical validation of an unsupervised approach for dialogue act recognition on Italian dialogues; - 16/08/09 07/09/09: visiting period for research on unsupervised dialogue act recognition and empirical validation of an unsupervised approach based on lexical semantics, using English dialogue corpora; - Mar 2010 and Nov 2010: visiting periods for research on affective computing applied to automatic labelling of dialogue acts. Friedrich-Alexander University (FAU) Erlangen-Nuremberg. During 2006, I cooperated for several months with the Friedrich-Alexander University (FAU) Erlangen-Nuremberg, in the scope of the European project HUMAINE. This cooperation aimed at exploring and investigating how to combine the acoustic and linguistic information (either through early or late fusion) for social attitude recognition during dialogues with conversational agents. 3/14

4 University of Aberdeen (UK) (27/10/07 12/12/07) visiting at Natural Language Processing group under the supervision of prof. Chris Mellish, for a research collaboration on Affective Natural Language Processing. University of Southern California - Institute for Creative Technologies (03/07/07 03/09/07): enrolled in an invited internship in the scope of the Humane projects, for research activity on cognitive models for social emotions, with particular focus on language analysis of negotiation dialogues. The work has been supervised by prof. Jonathan Gratch. University of Liverpool (a.y ). Winner of a Socrates-Erasmus grant for a period of research at the Department of Computer Science of the University of Liverpool (UK). During this visiting, I developed my thesis project for the Bachelor degree, under the supervision of dr. Florian Grasso and prof. Fiorella de Rosis. TUTORIALS Social Network Analysis for Global Software Engineering: Exploring Developer Relationships from a Fine-Grained Perspective (Nicole Novielli, Sabrina Marczak) at ICGSE the 8th IEEE International Conference on Global Software Engineering PROJECTS I participated in the following research projects, as a member of the research unit of the University of Bari. International and European projects HUMAINE (Human-Machine Interaction Network of Excellence on Emotions) - EC Research Project in the scope of the Information Societies Technology Programme (Network of Excellence Thematic Priority IST Multimodal Interfaces, Contract no ). InterSocial - Unleashing the Power of Social Networking for Enhancing Regional SMEs. The project is funded by the European Territorial Cooperation Operational Programme Greece-Italy National projects - VINCENTE Un Ambiente Virtuale di Collective Intelligence Abilitante lo Sviluppo di Ecosistemi per l Imprenditorialita Tecnologica Sostenibile, PON02_00563_ Universita degli Studi di Bari Aldo Moro; - Dialoghi mediati dalla tecnologia, fondi di ateneo 2007, responsible prof. Fiorella de Rosis; - Un sistema multi-agente per la modellizzazione di forme di interazione evoluta nelle social network, fondi di ateneo 2008, responsible dr. Berardina De Carolis; - Una infrastruttura OGS (Open Grid Services) per interazioni adattive in una social network, fondi di ateneo 2009, responsible prof. Sebastiano Pizzutilo; - Web 3.0: nuove metodologie e supporti per la formazione digitale, responsible dott. Enrichetta Gentile. 4/14

5 TEACHING and STUDENT SUPERVISION Since a.y. 2006/07, Nicole Novielli is responsible for teaching assignments with examination duties at Department of Computer Science of the University of Bari. During her teaching, she has supervised several students thesis projects in the field of Human-Computer Interaction and Computer-Supported Cooperative Work, in the scope of both Bachelor and Master level degrees in Computer Science. The detailed list of assignments, with examination duties, is reported in the following: a.y. 2012/2013 Seminars on (i) Social Network Analysis and (ii) Mining Community-based Question & Answering: Towards Discovering the Role of Emotions, in the scope of the course Sistemi per la collaborazione in rete (Computer- Supported Cooperative Work), Laurea Magistrale in Informatica. a.y. 2012/2013 Two seminars on Social Network Analysis for the course Sistemi per la collaborazione in rete (Computer-Supported Cooperative Work), Laurea Magistrale in Informatica. Supervison of students thesis and case studies, with examination duties, on Social Network Analysis and Computer-Supported Cooperative Work. Laboratory of the course of Informatica (C and C++ Programming), Laurea triennale in Fisica, with examination duties. a.y. 2011/2012 Laboratory of the course of Architettura degli Elaboratori (Computer Architecture), laurea in Informatica e Comunicazione Digitale, with examination duties. a.y. 2010/2011 Professor of the course Programmazione per il Web (Web Programming), laurea in Informatica e Comunicazione Digitale. Laboratory of the course of Reti di Calcolatori e Comunicazione Digitale (Computer Network), laurea in Informatica e Comunicazione Digitale, with examination duties. Supervision of students thesis and case studies on Intelligent Interfaces, Affective Computing and Natural Interaction with Intelligent Agents. a.y. 2010/2009 Laboratory of the course of Reti di Calcolatori e Comunicazione Digitale (Computer Network), laurea in Informatica e Comunicazione Digitale, with examination duties. Supervision of students thesis and case studies on Intelligent Interfaces, Affective Computing and Natural Interaction with Intelligent Agents. a.y. 2009/2010 Seminars on Natural Language Processing in Intelligent Interfaces and responsible for assignments for the students exercise (30 hours) for the course of Agent per la comunicazione digitale (Agents for Digital Communication), laurea magistrale in Informatica. 5/14

6 Supervision of students thesis and case studies on Intelligent Interfaces, Affective Computing and Natural Interaction with Intelligent Agents. a.y. 2008/2009 Laboratory of the course Language di Programmazione (Programming Languages), laurea in Informatica e Comunicazione Digitale (30 hours). a.y. 2007/2008 Seminars and supervision of students exercise sessions during the course of Interazione Uomo-Macchina II (Human-Computer Interaction), Laurea Specialistica in Informatica (60 hours overall): Seminars on Logical Reasoning and Natural Language Processing (Generation and Understanding); Supervision of students exercises and group work for case studies and thesis projects on Natural Language Processing (NLP). a.y. 2006/2007 Seminars and supervision of students exercise sessions during the course of Interazione Uomo-Macchina II (Human-Computer Interaction), Laurea Specialistica in Informatica (60 hours overall): Seminars on Natural Language Understanding e Generation; Supervision of students exercises and group work for case studies and thesis projects on Natural Language Processing (NLP). AWARDS and GRANTS Winner of the SENTIment POLarity Classification (SENTIPOLC) task at EVALITA 2014, with the paper: P. Basile, N. Novielli. UNIBA at EVALITA 2014-SENTIPOLC Task: Predicting tweet sentiment polarity combining micro-blogging, lexicon and semantic The system ranked 1st in the subjectivity and polarity detection tasks; Best paper award (Fiorella de Rosis award) at the Doctoral Consortium of the International Conference on Affective Computing and Intelligent Interaction (ACII 2009) for the paper Dialogue Act Recognition and the Role of Affect (N. Novielli and C. Strapparava); PhD grant from the Doctoral School of Informatics of the Department of Computer Science of the University of Bari. BUSINESS CREATION AND TECHNOLOGY TRANSFER Co-founder, Chief Technology Officer and Chief Operative Officer (April 2012) of Splashmood Srl, an ICT company of the development of mobile solutions for event promotion through gamification. I am responsible for the technical area of the company and for the general operative management of the company. Winner of the business plan competition Valore Assoluto Awarded with euro as seed funding for the Splashmood gamification project. Valore Assoluto is a business plan competition promoted by the Chamber of Commerce of Bari (Italy) Winner of the business plan competition Principi Attivi Awarded with euro as seed funding for the Splashmood gamification project. 6/14

7 Principi Attivi is a business plan competition promoted by Apulia Region, in the scope of the Bollenti Spiriti project for fostering the active involvement of young citizens in the local economic and cultural development. Chief Research Officier at QIRIS (Nov 2011 Nov 2012), a nonprofit association for scientific research committed to social interests. During my year at QIRIS I have been involved in the organization of the follow initiatives aimed at fostering innovation in ICT: BeMyApp Bari: the greatest marathon of Apps development ever organized with more than 800 attendees Follow-App: a course and accelerator program for developing scalable business based on mobile technologies F5 - Hit Refresh: the first Italian Open Innovation summer camp where innavative companies and university students met to work on language technologies OTHER RESEARCH TITLES Program committee member: ATSE 2015, The First International Conference on Advances and Trends in Software Engineering; AI*HCI Artificial Intelligence (AI) and Human-Computer Interaction (HCI); User Models for Motivational Systems 3 - the affective and the rational routes to persuasion, in conjunction with Persuasive 2012; User Models for Motivational Systems 2 - the affective and the rational routes to persuasion, in conjunction with UMAP 2011; User Models for Motivational Systems - the affective and the rational routes to persuasion, in conjunction with UMAP Member of the organizing committee of ICGSE the 8th IEEE International Conference on Global Software Engineering. External reviewer for the following international conferences and workshops: NordiCHI 2014, 8th Nordic Conference on Human-Computer Interaction th IEEE International Conference on Software Maintenance (ICSM) IIR 2011: The 2nd Italian Information Retrieval Workshop ACM RecSys 2010, 4th ACM Conference on Recommender Systems UMAP workshop on User Models for Motivational Systems at UMAP 2010 Computational Creativity 2010, 1st International Conference on Computational Creativity III International Workshop on Web and Text Intelligence (WTI 2010), UMAP 2009, User Modeling, Adaptation and Personalization AIED 2009, International Conference on Artificial Intelligence in Education Reviewer for international journals: IEEE Transactions on Affective Computing, Springer, ISSN: Speech Communication, Elsevier, ISSN: Computer Speech and Language, Elsevier, ISSN: AI Communications, IOS press, /14

8 ACM Transactions on Internet Technology, ISSN: Journal of Internet Services and Applications, ISSN: In Cognito - Cahiers Romans de Sciences Cognitives, InCognito, ISSN International Journal Of Software Engineering & Knowledge Engineering, World Scientific, Print ISSN: Member of: AAAC The Association for the Advancement of Affective Computing AI*IA Associazione Italiana per l'intelligenza Artificiale (Italian Association for Artificial Intelligence) Participation in International Conferences and Workshops for dissemination of research results: 1st HUMAINE summer school, Queen s University Belfast from 31st August to 3rd September 2004, Belfast (UK) ACII Affective Computing & Intelligent Interaction (Beijing, China) October, 2005 User Modeling '05 workshop on "adapting the interaction style to affective factors" (Edinburgh, UK) July, 2005 AISB'05 "Virtual Social Characters Symposium". (Hatfield, UK), 2005 How People Talk To Computers Robots And Other Artificial Communication Partners (Bremen, Germany) April, rd HUMAINE summer school (Genova, Italy) September, 2006 AISB 07, workshop on Mindful Environment, (Newcastle, UK) April, 2007 Final HUMAINE Plenary Session. (Paris, France) June 2007 ACII 2007, Second International Conference on Affective Computing and Intelligent Interaction (Lisbon, Portugal), September, 2007 LREC 2008, Workshop on Corpora for Research on Emotion and Affect (Marrakech, Morocco), May 2008 Affective Computing and Intelligent Interaction, ACII Doctoral Consortium (Amsterdam, Holland), September 2009 Intelligent Virtual Agents, IVA 2009, (Amsterdam, Holland), September 2009 ACM Conference on Recommender Systems, RecSys 2009 (New York, NY, USA) October 23-25, st International Conference on Software Engineering and Knowledge Engineering (SEKE'2009), Boston, Massachusetts, USA, July 1-3, 2009 International Workshop Foundation of Social Signals. An Outline (Roma, Italy) 3-5 December, th Language Resources and Evaluation Conference (LREC 2010), Valletta, Malta May 19-21, Working Conference on Advanced Visual Interface (AVI 10), Roma, Italy, May 26-28, 2010 International Workshop Political speech Il parlato politico, Roma, Italy, November 2010 ACII 2013, Affective Computing & Intelligent Interaction (Geneva, Switzerland) Settembre, /14

9 PUBLICATIONS Summary Total Publications: 54 (more than 30 produced without the participation of PhD tutor) - Journals: 10 - Book Chapters: 10 - In Proceedings: 34 Citation indices - number of citations: 259 (222 since 2009) - H index: 8 - i10-index: 7 (source: Google Scholar at Profile on Google Scholar: Profile on MS Academic Search: Collaborated with - more the 20 co-authors from different institutions Fields Human-Computer Interaction, Natural Language Processing, Affective Computing, Artificial Intelligence, Social Media Complete list of publications Article in International Journals B. De Carolis, N. Novielli. Recognizing Signals of Social Attitude in Interacting with Ambient Conversational Systems. JOURNAL OF MULTIMODAL INTERFACES, vol. 8, p , ISSN: Novielli N, Strapparava C. The Role of Affect Analysis in Dialogue Act Identification. IEEE TRANSACTIONS ON AFFECTIVE COMPUTING, ISSN: Novielli N, Mazzotta I, De Carolis B, Pizzutilo S. Analysing user's reactions in advice-giving dialogues with a socially intelligent ECA. COGNITIVE PROCESSING, vol. 13, p , ISSN: , doi: /s /14

10 De Carolis B, Ferilli S, Novielli N, Leuzzi F, Rotella F. Recognising the Social Attitude in Natural Interaction with Pedagogical Agent. MONDO DIGITALE, vol. 42, ISSN: X De Carolis B, Ferilli S, Novielli N, Leuzzi F, Rotella F. Social attitude recognition in multimodal interaction with a pedagogical agent. JE-LKS. JOURNAL OF E-LEARNING AND KNOWLEDGE SOCIETY, vol. 8, p , ISSN: Novielli N. Riconoscimento di opinioni e inferenza di belief dall analisi di turni di dialogo. INFORMATIONS IN COGNITO, vol. 4(1-2), p , ISSN: N. Novielli, C. Strapparava (2010). Exploring the Lexical Semantics of Dialogue Acts. INTERNATIONAL JOURNAL OF COMPUTATIONAL LINGUISTICS AND APPLICATIONS, vol. 1, p. 9-26, ISSN: NOVIELLI N (2010). HMM modeling of user engagement in advicegiving dialogues. JOURNAL ON MULTIMODAL USER INTERFACES, vol. 3(1-2), p , ISSN: , doi: /s Novielli N, de Rosis F, Mazzotta I (2010). User attitude towards an embodied conversational agent: Effects of the interaction mode. JOURNAL OF PRAGMATICS, vol. 42, p , ISSN: , doi: /j.pragma F. DE ROSIS, NOVIELLI N, V.CAROFIGLIO, A. CAVALLUZZI AND B. DE CAROLIS (2006). User Modeling And Adaptation In Health Promotion Dialogs With An Animated Character. JOURNAL OF BIOMEDICAL INFORMATICS, vol. 39, p , ISSN: Tutorials N. Novielli, S. Marczak. Social Network Analysis for Global Software Engineering: Exploring Developer Relationships from a Fine-Grained Perspective, in ICGSE Workshops, Proceedings of 8th IEEE International Conference on Global Software Engineering Workshops, pp DOI: /ICGSEW , Bari, Italy, August 26-29, 2013 Book Chapters De Carolis B, Mazzotta I, Novielli N, Pizzutilo S. Planning Socially Intelligent Reactions in a Caring Agent. In: UMADR - User Modeling and Adaptation for Daily Routines: Providing Assistance to People with Special Needs. LONDON:SPRINGER-VERLAG, doi: / _ De Carolis B, Ferilli S, Novielli N. Recognizing the User Social Attitude in Multimodal Interaction in Smart Environments. In: Ambient Intelligence - 10/14

11 Third International Joint Conference, AmI 2012, Pisa, Italy, November 13-15, Proceedings. LECTURE NOTES IN COMPUTER SCIENCE, vol. 7683, p , BERLINO:Springer Berlin / Heidelberg, ISBN: , ISSN: , doi: / _ Novielli N, Strapparava C. Dialogue Act Classification Exploiting Lexical Semantics. In: (a cura di): D. Perez-Marin and I. Pascual-Nieto, Conversational Agents and Natural Language Interaction: Techniques and Effective Practices. p , doi: / ch De Carolis B, Mazzotta I, Novielli N. Enhancing conversational access to information through a socially intelligent agent. In: Intelligent Information Access. STUDIES IN COMPUTATIONAL INTELLIGENCE, p. 1-20, ISBN: , ISSN: X, doi: / _ Mazzotta I, Novielli N, De Carolis B. Are ECAs more persuasive than textual messages? In: 9th International Conference on Intelligent Virtual Agents, IVA LECTURE NOTES IN ARTIFICIAL INTELLIGENCE, p , ISSN: Carofiglio V, De Rosis F, Novielli N. Cognitive Emotion Modeling In Natural Language Communication. In: Affective Information Processing. ISBN: , doi: / De Carolis B, Mazzotta I, Novielli N. NICA: Natural Interaction with a Caring Agent. In: 3rd European Conference on Ambient Intelligence AmI 09. LECTURE NOTES IN ARTIFICIAL INTELLIGENCE, p , ISSN: , doi: / _ Mazzotta I, Novielli N, Silvestri E, De Rosis F. 'O Francesca, ma che sei grulla?'. Emotions and irony in persuasion dialogues. In: Proceedings of the 10th Conference of AI*IA - Special Track on 'AI for Expressive Media'. LECTURE NOTES IN ARTIFICIAL INTELLIGENCE, p , ISSN: De Rosis F, Batliner A, Novielli N, Steidl S. 'You are sooo cool Valentina!'. Recognizing social attitude in speech-based dialogues with an ECA. In: Proceedings of the Conference on "Affective Computing and Intelligent Interfaces". LECTURE NOTES IN COMPUTER SCIENCE, ISBN: , ISSN: Carofiglio V, De Rosis F, Novielli N. Dynamic User Modeling in Health Promotion Dialogs. In: Affective Computing and Intelligent Interfaces. LECTURE NOTES IN COMPUTER SCIENCE, p , ISSN: In Proceedings of Conferences and Workshops with revision process Novielli N, Calefato F, Lanubile F. Towards Discovering the Role of Emotions in Stack Overflow In Proceedings of the 6th International Workshop on Social Software Engineering pp , ACM /14

12 23. Basile P, Novielli N. UNIBA at EVALITA 2014-SENTIPOLC Task: Predicting tweet sentiment polarity combining micro-blogging, lexicon and semantic features. In proceedings of Evalita Calefato F, Lanubile F, Novielli N. Investigating the Effect of Social Media on Trust Building in Customer-Supplier Relationships. In Proceedings of the16th Int l Conf. on Enterprise Information Systems (ICEIS 14), Lisbon, Portugal, Apr , Calefato F, Lanubile F, Novielli N. A Preliminary Investigation of the Effect of Social Media on Affective Trust in Customer-Supplier Relationships. In: Humaine Association Conference on Affective Computing and Intelligent Interaction, ACII p , IEEE, Geneva, 2-5 September, doi: /ACII Calefato F, Lanubile F, Novielli N. A Social Aggregator for SMEs. In: Proceedings of the 1st Int'l Workshop on Online Social Networks: Challenges and Perspectives (IWOSN'12) Cavone D, De Carolis B, Ferilli, S, Novielli N. A multiagent system supporting situation aware interaction with a smart environment. In: PECCS Proceedings of the 2nd International Conference on Pervasive Embedded Computing and Communication Systems. p , ISBN: De Carolis B, Mazzotta I, Novielli N, Pizzutilo S, Manta A, Silvestri M. Corsar: A collaborative, context-aware recommender system in the tourism domain. In: PECCS Proceedings of the 2nd International Conference on Pervasive Embedded Computing and Communication Systems. p , ISBN: De Carolis B, Ferilli S, Novielli N, Leuzzi F, Rotella F. Recognising the Social Attitude in Natural Interaction with Pedagogical Agents. In: Didamatica Taranto (Italia), May 14-16, Cives M, Gentile E, Novielli N, Plantamura P. Towards Supporting New Professional Skills in Computer-Mediated Interaction. In: ICELW The International Conference on E-Learning in the Workplace. p. 1-4, ISBN: De Carolis B, Ferilli S, Novielli N. Towards a Model for Recognising the Social Attitude in Natural Interaction with Embodied Agents. In: Complex, Intelligent and Software Intensive Systems (CISIS), 2012 Sixth International Conference on. p , WASHINGTON, DC:IEEE Computer Society, ISBN: , doi: /CISIS Cives M, Novielli N. A Hypermedia Environment To Support Language Learning. In: Proceedings of the IADIS e-society Ferilli S, Cavone D, De Carolis B, Novielli N. A Layered Architecture for Situation Aware Home Environments. In: Workshop Proceedings of the 7th International Conference on Intelligent Environments. p , IOSpress, ISBN: , Nottingham,UK, July 25-28, 2011, doi: / De Carolis B, Novielli N, Mazzotta I, Pizzutilo S. A social robot for facilitating human relations in smart environments. In: ICAART /14