Financial IT Strategies and Postal Savings Survey for Postmasters

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Buddy Shaw
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1 Financial IT Strategies and Postal Savings Survey for Postmasters Implementation Date: November 2002 Research Representative: Yasuharu Ukai (Professor, Director, The Research Center of Socionetwork Strategies, Kansai University) Kinki Postal Administration Office: 2002 Special Commissioned Study Q1. Please select the classification most appropriate to your post office from the options below. 1 Regular post office conducting collection and delivery of postal items 2 Regular post office not conducting collection and delivery of postal items 3 Special post office conducting collection and delivery of postal items 4 Special post office not conducting collection and delivery of postal items Q2. Please select the geographical classification most appropriate to the of your post office from the options below. 1 Urban commercial 4 Suburban commercial 7 Farming/fishing 2 Urban residential 5 Suburban residential 8 Mountainous farming 3 Urban industrial 6 Suburban industrial 9 Farming/fishing on a remote island Q3. How many regular employees are at your post office? Please enter below in 3 digital numbers. Q4. Approximately, how much ratio of the regular employees of your post office handles postal savings, post/collection and delivery, and postal life insurance, respectively? Please enter below in each box. Postal savings Post/collection delivery Postal life insurance Multiple tasks Around % Around % Around % Around %

1 Regular post office conducting collection and delivery of postal items 2 Regular post office not conducting collection and delivery of postal items 3 Special post office conducting collection and

2 Q5. What is the approximate average number of people who use your post office in one day? Please enter below in 4 digital numbers. Around Q6. Approximately, how much of postal savings (the sum of deposits and withdrawals) your post office handles in one year? Please enter below in 4 digital numbers. Around hundred million yen Q7. What is the approximate number (in thousands) of receipts and payments of postal transfers (including public funds) your post office handles in one year? Please enter below in 4 digital numbers. Around thousand Q8. Please select the average volume of postal deliveries or incoming post your post office handles in one day from the options below. 1 Under , , , , , , ,000 7 Over 400, , ,000 Q9. Please select the number of new postal life insurance contracts your post office handles in one year from the options below. 1 Under , Over 10,000 Q10. Please select the total value of the new postal life insurance contracts your post office handles in one year from the options below. 1 Under 100,000 Yen 5 10,000,000-50,000,000 Yen 2 100,000-1,000,000 Yen 6 50,000,000-1,000,000,000 Yen 3 1,000,000-5,000,000 Yen 7 Over 1,000,000,000 Yen 4 5,000,000-10,000,000 Yen

What is the approximate number (in thousands) of receipts and payments of postal transfers (including public funds) your post office handles in one year? Please enter below in 4 digital numbers.

3 Q11. To what extent do employees at your post office actively take part in self-development activities, such as acquisition of qualifications, at their own expense? Please select the appropriate situation from the options below. 1 Very often 2 Not at all 3 Some employees participate in such activities Q12. Does your post office carry out team activities? Please select the an appropriate situation from the options below 1 Very often 2 Sometimes 3 Difficult to say 4 Not often 5 Almost never Q13. How many computers are there at your post office? Please select the appropriate situation from the options below. 1 One or more per employee 2 More than one for two employees 3 More than one for several employees 4 Just a few 5 None Q14. Of these computers how many are connected to the Internet? Please select the appropriate situation from the options below. 1 All [All computers are connected to a network] 2 Most 3 Some 4 None Q15. Please select the appropriate situation concerning the use of at your post office from the options below. 1 Used every day by postmaster and employees 2 Used several times per week by postmaster and employees 3 Used every day by employees, not available to postmaster 4 Used several times per month by postmaster and employees

Please select the an appropriate situation from the options below 1 Very often 2 Sometimes 3 Difficult to say 4 Not often 5 Almost never Q13. How many computers are there at your post office?

4 5 Neither postmaster nor employees are capable of using it 6 Used every day by postmaster, not available to employees 7 Used every day by postmaster and some employees 8 Postmaster and employees have the capacity, but not the opportunity, to use it 9 Postmaster is incapable of using it, but some employees use it every day Q16. Please select the appropriate situation concerning the use of word processing software at your post office from the options below.1 Used every day by postmaster and employees 2 Used several times per week by postmaster and employees 3 Used every day by employees, not available to postmaster 4 Used every day by postmaster and some employees 5 Postmaster and employees have the capacity, but not the opportunity, to use it 6 Used several times per month by postmaster and employees 7 Neither postmaster nor employees are capable of using it 8 Used every day by postmaster, not available to employees 9 Postmaster is incapable of using it, but some employees use it every day Q17. Please select the appropriate situation concerning the use of spreadsheet software at your post office from the options below. 1 Used every day by postmaster and employees 2 Used several times per week by postmaster and employees 3 Used every day by employees, not available to postmaster 4 Used every day by postmaster and some employees 5 Postmaster and employees have the capacity, but not the opportunity, to use it 6 Used several times per month by postmaster and employees 7 Neither postmaster nor employees are capable of using it 8 Used every day by postmaster, not available to employees 9 Postmaster is incapable of using it, but some employees use it every day Q18. Does your post office have its own homepage (excluding Electronic Post Offices)? Please select the appropriate situation from the options below. 1 Yes 2 No, but we intend to create one soon 3 No, and we have no plans to create one

Please select the appropriate situation concerning the use of word processing software at your post office from the options below.

5 Q19. Please select an appropriate situation concerning countermeasures for ensuring information security (information security procedures) at your post office. 1 We implement rigorous countermeasure 2 We do what is necessary 3 We do what we can 4 This is an area of some concern 5 It is a constant worry Q20. Please select the appropriate situation concerning measures at your post office to prevent external computer attacks, including viruses and worms from the options below. 1 All employees are knowledgeable about such measures, and we have no problems 2 Administrators are knowledgeable about such measures, and there seem to be no problems 3 We take standard measures around the same level as other post offices 4 Education in such measures is provided, but understanding among employees is a concern 5 The employees lack awareness of such issues, which is the constant worry. Q21. Please select the appropriate situation concerning compliance manuals at your post office from the options below. 1 Used often 2 Used sometimes 3 Used occasionally 4 Seldom used Q22. Please select the appropriate situation concerning handling of ATMs including handling of minor breakdowns at your post office from the options below. 1 I am capable of handling ATMs 2 I can handle an ATM when necessary 3 I have handled an ATM in the past 4 I have received training in ATM handling, but have never had to do so 5 I have never handled an ATM Q23. Please select a response you consider most important as the reason why the post office, on the basis of the Information Disclosure System, discloses to its users

Please select the appropriate situation concerning measures at your post office to prevent external computer attacks, including viruses and worms from the options below.

6 information on the postal service (other than that regarding normal business affairs) from the options below. 1 The post office is not privately managed, thus is obliged to disclose a certain amount of information 2 Precisely because the post office is not privately managed, it is obliged to disclose information 3 It is important that the post office, whether or not it is privately managed, discloses information to its users as a service 4 Active disclosure of information helps to draw in customers 5 Information disclosure is popular right now, so it is best for the post office to disclose information Q24. Please select a response you consider most important as the reason why a usage fee or similar charge is imposed upon people seeking information under the Information Disclosure System described in the previous question from the options below. 1 Disclosure of information costs money, thus a charge is justified 2 Charges are necessary to prevent people seeking excessive amounts of information 3 The user benefits, thus a charge is justified 4 Although a charge is not unreasonable, the cost should be decreased 5 A charge is unreasonable Q25. If the Japan Post, which establishes in 2003, were to begin implementing financial strategies using IT [Information Technology], what strategies would be preferable? Please select three strategies you consider to be preferable. 1 Provision of mobile post offices with an ATM in an automobile or ship 2 Provision of handling charge discounts for settlements made online 3 Trading foreign currency 4 Increasing interest rates by abolishment of bank books 5 Provision of fully automated 24-hour post offices 6 Entry into the real estate loan market 7 Entry into the credit market 8 Provision of financing for corporations 9 Use of statistical data processing or other methods of processing customer information to differentiate between sales finance products Thank you for your cooperation.

information 3 It is important that the post office, whether or not it is privately managed, discloses information to its users as a service 4 Active disclosure of information helps to draw in

Indicators Related to Asset Management (General Account)

Indicators Related to Asset Management (General Account) (1) Portfolio Trends Asset Structure, Increase/Decrease in Assets Cash, deposits and call loans Receivables under resale agreements Receivables