PRESS KIT CONTACT CENTRE SOFTWARE PUBLISHER COMPETITIVE PRICES EASY TO USE 20% HIGHER PROFITABILITY THAN ANY COMPETING PRODUCT

Transcription

1 PRESS KIT CONTACT CENTRE SOFTWARE PUBLISHER COMPETITIVE PRICES EASY TO USE 20% HIGHER PROFITABILITY THAN ANY COMPETING PRODUCT

2 NIXXIS CONSTITUTION DATE APRIL 24 TH, 2006 LEGAL FROM LIMITED COMPANY HEADQUARTERS BOULEVARD DE LA WOLUWE, BRUSSELS BELGIUM MANAGING DIRECTOR SECTOR INDUSTRIAL FOCUS MR LUC FRANCIS JACOBS CONTACT CENTRE SOFTWARE PUBLISHER CONTACT/CALL CENTRE SOFTWARE, CUSTOMER RELATIONS, CUSTOMER RELATIONS MANAGEMENT, CUSTOMER INTERACTIONS EMPLOYEES 50+ DISTRIBUTION IS ACTIVE IN 30 COUNTRIES WORLDWIDE VAT BE

3 THE WORD OF THE DIRECTION Nixxis was created in 2006 based on a strong specialized team of engineers totaling 100+ years of experience in Customer Interaction Solutions and willing to bring their vision and innovative solutions to the call- and contact centers as well as the emerging Client Interaction market. Through difficult economic times, keeping good relations with customers is, more than ever, a precious asset of any company. At the same time, Internet and social media s are changing the way people consume, buy or complain. Everything goes faster and it is of utmost importance for companies to keep up to speed with their customer base. Today more than ever, Keeping and growing your customer base is much cheaper than trying to acquire a new one. The customer contact center has a central responsibility in managing sometimes the most difficult steps in the customer journey and therefore, it is the center where customer loyalty needs to be built and reinforced. Therefore, Nixxis has concentrated its technological expertise in order to generate loyalty from customers and offer them the best and most seamless customer journey. Then of course, you might ask yourself: What about profitability? Well, we think that by using technology in a smart way, the triple objective of generating loyal customers, have happy call-center employees and maximizing profitability is possible! So, no other way to convince you than to invite you together with your team to experience the Nixxis solutions, visit our website and call us in order to see how our technology will help you and your customers to live the best Customer interaction experience ever! Luc Francis Jacobs Chief Executive Officer Nixxis Group

4 Nixxis Nixxis is a professional software publisher specialized in call/contact center and customer interaction solutions. Nixxis was created in 2006 based on a strong specialized team of engineers totaling 100+ years of experience in Customer Interaction Solutions. Nixxis has invested the advanced Nixxis Contact Suite, a visionary and modular solution to respond to all needs in terms of interacting with customers growing expectations. The architecture is based on full IP (SIP) and open standards and is providing all features used in a traditional contact center environment. Our values Customer Satisfaction: The customer is at the center of everything we do and is the only reason why we exist. In a way to respond better to his expectation, we give to our software a great flexibility of using. Respect for the Individual: All human being are equal and deserve respect for how they are and what they do. Achievements: Setting oneself high enough and challenging goals and be proud to say to the world that you've reached them. Continuous Learning: You knowledge of today might not be the one of tomorrow, so keeping your most precious asset is important. Our key differentiator: The five main functionalities that we are the only one to offer: Multi-wave campaigns: Design complex mutually dependent interaction activities under the same campaign. Intelligent call lists: Keep productivity of your agent to the maximum by gradually mixing several call lists. Single multichannel view: Telephone, mails, social media your customer have the choice of the media. Profit based routing: Optimizing your resource allocation based on dynamic profit based parameters. Team overflow: Making sure your Customers talk to your agents in any peak traffic scenario. Our future Our goal is to become «the Ikea of contact center software». The new manager of Nixxis announced that Since the economic crisis in 2008, we have been confronted every day to the financial difficulties of our partners, the Contact Centre outsourcers. We then realized that our Nixxis Contact Suite is a well built, complete solution with a sleek design, just like an IKEA product. So, we decided to walk the extra mile and to propose our solution at incredible Value for Money with prices starting at over 60% lower than our closest comparable competitor.

5 NIXXIS IN FIGURES Present in over 30 countries Works with 50+ collaborators >10 Millions customer interactions per day Growth rate of 35% per year

6 NIXXIS CONTACT SUITE In a way to suit the technology evolution, we offer a multichannel solution adaptable to all of our customers. Our advanced engine allows transforming a company organization or administration in an intelligent interaction center at large scale. The Nixxis Contact Suite is adaptable to all industry sectors. Our customers use our solutions for credit collection, e-commerce, telemarketing, fundraising From installation to support Nixxis offers a complete range of accompanying services. Multichannel (Voice, Mail, Chat, SMS, Fax, Social Media) Ergonomic Agent Interface Advanced Interaction Engine Interactive Voice Response Predictive Dialler Integrated Agenda Complete Administrator Interface Production Supervisor Interface Fully customizable Reporting Integrated recording and listening

7 PUBLISHED ON

8 Headquarters: Boulevard de la Woluwe, Brussels Belgium N VAT BE Website: Phone: