FIREHOUSE Software Enterprise Installation Guide

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1 FIREHOUSE Software Enterprise Installation Guide

2 Xerox Government Systems, LLC. All rights reserved th St., Suite 309 Urbandale, IA WSpell ActiveX Spelling Checker Wintertree Software, Inc. PDF Rasterizer.NET TallComponents BV FIREHOUSE Software is a registered trademark of Xerox Government Systems, LLC. All rights reserved. Microsoft, MS, MS-DOS, Microsoft Visual FoxPro, and Microsoft Access are registered trademarks. Windows is a trademark of Microsoft Corporation. CAMEO is a registered trademark. ipad is a registered trademark of Apple, Inc. All other products or services mentioned in this manual are identified by the trademarks or service marks of their respective companies or organizations. Xerox disclaims any responsibilities for specifying which marks are owned by which companies or organizations. FIREHOUSE Software is protected by the copyright laws that pertain to computer software. It is illegal to make copies of the Software except for backups. It is illegal to rent, lease, sublicense, or otherwise transfer any of the materials. It is illegal to remove or obscure proprietary notices. It is illegal to duplicate and distribute the Software by any other means, including electronic transmission. To protect trade secrets contained in the Software, you may not decompile, reverse engineer, dissemble, or otherwise reduce the Software to human perceivable form. You may not modify, adapt, translate, rent, lease, or create derivative works based upon the Software or any part thereof. Xerox warrants the original media are free from defects in material and workmanship, assuming normal use, for ninety (90) days from the date of purchase. Except for express warranty of the original media set forth above, Xerox grants no other warranties, express or implied, by statute or otherwise, regarding the media related materials, their fitness for any purpose, their quality, their merchantability, or otherwise. The liability of Xerox, under the warranty set forth above, shall be limited to the amount paid by the customer for the product. In no event shall Xerox be liable for any special, consequential, or other damages for breach of warranty Xerox Government Systems, LLC.- Printed in the United States. All rights reserved. No part of this work covered by copyright hereon may be reproduced in any form by any means -- graphic, electronic, or mechanical -- including photocopying, recording, taping, or storage in any information retrieval system, without the written permission of the copyright owner. ii FIREHOUSE Software Enterprise Installation Guide

3 FIREHOUSE Software License Agreement Carefully read the following terms and conditions before installing software from FIREHOUSE Software. Only an Authorized Representative of the purchaser should install the software. Installing the software indicates acceptance of these terms and conditions specified in the License Agreement. Xerox Government Systems, LLC and the party who installs this software ( you ) hereby agree as follows: 1. Licensed Software: Licensed Software means the software component and modules ordered and paid for by you, as listed in Xerox s client database of licensed products, and as evidenced by your customer receipt. Licensed Software includes all documentation relating to our software. It also includes any upgrades, modifications, and customizations (collectively, Improvements ) to our software, should such Improvements be delivered to you at a later time. 2. End Users: End User(s) means (i) your employees with a need to access the Licensed Software; and (ii) third party consultants engaged by you who have a need to access the Licensed Software, and who are fulfilling legitimate business functions for you on your behalf. 3. Materials: This document contains links to downloaded files and applicable manual(s) relating to the Licensed Software. 4. License Grant: Xerox hereby grants a revocable, non-exclusive, non-transferable license to use the Licensed Software on a single microcomputer, in the United States of America. The number of End Users authorized to access the Licensed Software concurrently is reflected on your invoice and in this License Agreement. You may increase the maximum number of concurrent End Users by procuring additional licenses from Xerox based upon the then-current license fee schedule. You may not make use of any object code for any component(s) or modules(s) for which you have not expressly obtained a license for use under this Agreement. Any rights not expressly granted in this Agreement are expressly reserved. You agree not to (a) rent, lease, sublicense, assign or otherwise transfer the Licensed Software, including any of the materials or your rights hereunder, (b) remove or obscure our proprietary notices, (c) translate, alter, decompile or disassemble any of the materials, (d) copy any of the materials without our prior written consent, (e) use the software for other agencies. You shall have no right to access, copy or otherwise use the source code for software licensed under this license. You are prohibited from causing or permitting the reverse engineering, disassembly or decompilation of the software licensed under this license. You are prohibited from modifying, improving or otherwise enhancing the software licensed under this license. 5. Terms: This license is effective until terminated. You may terminate it at any time by destroying the materials and all copies of any material made from the original materials and notify Xerox immediately. This license terminates automatically upon breach of any of the conditions of this license. Upon termination, you agree to destroy all copies of the materials. Use of the materials without a valid license of the materials is unauthorized and may subject you to monetary penalties. 6. Confidentiality: You receive the right to use the Licensed Software and materials as specified herein, but you do not become the owner of the Licensed Software and materials. The Licensed Software and materials are exclusive property of Xerox and are protected by trade secret, copyright, and trademark law. You acknowledge that the materials are Xerox property and contain valuable, confidential, unpublished information developed by Xerox at a great expense. You agree to protect the materials from unauthorized reproduction, distribution, disclosure, or use of publication. You may not transfer any materials or software to anyone or entity without the written consent of Xerox authorized personnel. 7. U.S. Government Restricted Rights: The Licensed Software and documentation related thereto were developed at private expense and are provided with "RESTRICTED RIGHTS". Use, duplication, or disclosure by the Government is subject to restrictions as set forth in FAR and DFAR et seq. or its successor. FIREHOUSE Software Enterprise Installation Guide iii

4 8. Export Laws: You may not export the Licensed Software and agree to comply with all laws, regulations, orders or other restrictions of the U.S. Export Administration Regulations. 9. Warranty: We warrant the downloadable files to be free from material defect in normal use for 90 days from the date of receipt of materials. We do not warrant the error-free operation of the Licensed Software contained in the downloadable files, or that such Licensed Software will meet your requirements. The Licensed Software is licensed "as is". We will, however, attempt to correct or bypass any actual reproducible and significant error in the software, provided you notify us and describe it in writing within 90 days from the date of receipt of the materials, and we will, within a reasonable time, at our option, provide either a corrected copy or work around instructions. This does not cover altered software or require us to customize our software to meet your hardware or operating system requirements. Section 11 specifies your exclusive remedy for any breach by us of this section. No dealer, company, or person is authorized to expand, alter this section or any other provision of this agreement. Any such agreement will not bind Xerox. XEROX MAKES NO OTHER WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, WITH REGARD TO THE SOFTWARE LICENSED UNDER THIS LICENSE, IN WHOLE OR IN PART. XEROX EXPLICITLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. XEROX EXPRESSLY DOES NOT WARRANT THAT THE LICENSED SOFTWARE, IN WHOLE OR IN PART, WILL BE ERROR FREE, WILL OPERATE WITHOUT INTERRUPTION OR WILL BE COMPATIBLE WITH ANY HARDWARE OR SOFTWARE OTHER THAN THE EQUIPMENT. LICENSEE WAIVES ANY CLAIM THAT THE LIMITED WARRANTY SET FORTH IN THIS SECTION OR THE REMEDY FOR BREACH OF SUCH LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE. 10. Limitation of Liability: XEROX S LIABILITY IN CONNECTION WITH THE LICENSED SOFTWARE UNDER THIS LICENSE, OR ANY OTHER MATTER RELATING TO THIS LICENSE WILL NOT EXCEED THE FEE THAT YOU ACTUALLY PAID TO XEROX FOR THE SOFTWARE GIVING RISE TO THE LIABILITY. REGARDLESS WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL XEROX BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, INDEMNIFICATION, OR OTHERWISE, AND WHETHER OR NOT XEROX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT XEROX HAS SET ITS FEES AND ENTERED INTO THIS LICENSE IN RELIANCE UPON THE LIMITATIONS OF LIABILITY AND THE DISCLAIMERS OF WARRANTIES AND DAMAGES SET FORTH IN THIS LICENSE, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. 11. Remedy: In the event that Xerox breaches this agreement, your sole remedy is to notify us of such breach within the applicable warranty period and we will at our sole option, either cure the breach or refund the license fee paid to us for the materials. In no event will Xerox be responsible for any damage beyond the amount of the license fee or for any indirect, special, incidental, consequential or similar damages or profits to you or any other person, or entity, regardless of the legal basis, even if Xerox has been advised of the possibility of such damages, except to the extent applicable state law specifically prohibits such exclusion. 12. General (System Only): This license shall be governed by laws of the State of Iowa. All prior correspondence oral or written including without limitation, all understandings with respect to the Licensed Software or materials relative thereto are hereby superseded. This license constitutes your and our entire agreement and understanding regarding the Licensed Software and materials relative thereto. General (Evaluation Only): This evaluation program is provided free of charge to the registered requestor of the evaluation software and is to be used solely as an evaluation copy. 13. Software Maintenance Agreement: 90 days free phone support is provided with purchase of FIREHOUSE Software. A separate software maintenance contract is available for an additional charge. This software maintenance contract is not mandatory but highly recommended. The annual maintenance contract includes phone support and program updates. The cost of the software maintenance contract is based on the type and number of modules installed. In the event that the 90 day free support period has expired and no software maintenance contract has been established, a per call fee will be billed to you for telephone or other technical support. iv FIREHOUSE Software Enterprise Installation Guide

5 Technical support FH Technical Support: Phone: , option 2 Sales contacts Jim Brandariz Phone: , Fax: AZ, CA, NV, OR, WA Mike Rogers Phone: , Fax: AR, KS, LA, MO, MS, OK, TX Peter Eleftherakis Phone: , Fax: CT, MA, ME, NH, NY, RI, VT, Ontario Forest Nace Phone: Fax: DE, IN, KY, MD, NJ, OH, PA, VA, WV Brad Reineke Roger DeDoncker Rebecca Sanger Phone: , ext. 1 Fax: AK, AL, CO, GA, FL, HI, ID, IA, IL, MI, MN, MT, NC, ND, NE, NM, SC, SD, TN, UT, WI, WY, International FIREHOUSE Software Enterprise Installation Guide v

6 Table of Contents Introduction 1 The server and client computer relationship 1 Server system requirements 2 Client system requirements 3 Checklist for a new installation of FH Enterprise 4 Install SQL Server on the database server 5 Attach a database to SQL Server 6 Install FH Enterprise on a client computer 10 Upsize the FH Standard database 29 Activate a new FH Enterprise installation 36 Configure a purchased copy of FH Enterprise 42 Log into a purchased copy of FH Enterprise 42 Enable local caching 44 Specify remote options 46 Check custom reports after upsizing 49 Update an existing installation of FH Enterprise 49 Backup and restore the FH Enterprise database 50 Backup your FH Enterprise database 52 Restore an FH Enterprise database 53 Troubleshooting your installation 54 Citrix and Terminal Services connection issues to FH Enterprise 54 Connection issues between client computers and the database server 54 Check network protocols 55 Open a static port in the Windows firewall for TCP access 58 Open access to SQL Server when using dynamic ports 64 Query the SQL server port on the database server 69 vi FIREHOUSE Software Enterprise Installation Guide

7 Introduction The FIREHOUSE Software Enterprise Installation Guide is designed to help you install or update, launch, and configure new installations of FIREHOUSE Software Enterprise. Information on updating your existing installation of FH Enterprise to a newer version is available in the FIREHOUSE Software Enterprise Update Guide. FH Enterprise is a fire department records management software package that maintains a SQL database of information on a server where client computers can access it. You can install FH Enterprise on any computer or network at your department. If there are no computers available at your department, you can install FH Enterprise on a personal computer. Note: The free evaluation version of FH Enterprise, which creates a fully functional installation of FH Enterprise with all available modules, expires 90 days after installation. FH technical support staff is available to answer your questions by telephone or . Technical support hours are from 7:00 A.M. to 7:00 P.M. Central time, Monday through Friday, and from 8:00 A.M. to 12:00 P.M. on Saturday. Call , option 2. You can also send an to The server and client computer relationship FH Enterprise establishes a SQL database on a computer designated as a "server." Any computer that connects to the FH Enterprise database on the server is a "client" computer. Users on client computers view the normal FH interface, and their computers send and receive information from the SQL database on the server as users make changes. Because processing occurs on the server and only requested information is sent back to the client, traffic over the connection between the server and client is minimized and response times are adequate even with slower connection speeds. The server should be a fast computer that can be assigned a unique address that all FH Enterprise client computers can access. The server should not be a computer that is also used as a file server. Ideally, the server should be dedicated to hosting to the database engine and the FH Enterprise database. If necessary, the server can also host other SQL databases. FIREHOUSE Software Enterprise Installation Guide 1

8 Server system requirements For servers, FH Enterprise is supported on the following operating systems: Windows 7 Windows 8.1 Windows Server 2008 Windows Server 2012 Caution: FH Enterprise is compatible with most Windows 64-bit operating systems on new installations of Windows. Machines upgraded from 32-bit systems to 64-bit systems have demonstrated problems and are not recommended. Note: Extended support for environments and products that have reached Microsoft's end of mainstream support is available if you subscribe to either FIREHOUSE Software's Gold or Platinum support program. Information on the FH Support Programs is available at For networking, Microsoft.NET Framework 4.0 is required. For a Web browser, use Microsoft Internet Explorer 9.0 or later. To manage your FH Enterprise database, use Microsoft SQL Server Note: If you are using Windows 7 or later as the operating system for the SQL database server, you must use a 64-bit of SQL Server with FH Enterprise. The hardware requirements for the server depend on the SQL software package you install to manage your FH Enterprise database. Hardware requirements for SQL Server are available from Microsoft at or from your local Microsoft reseller. Your actual hardware requirements may be higher, based on the number of concurrent users or other applications running on the server, server configuration, and network configuration. Tip: To qualify for U.S. General Services Administration (GSA) pricing, be sure to specify that you are a government entity when purchasing your SQL software package. You may save money by purchasing hardware and software as part of a package. Note: If you use FH Enterprise to collect data from multiple departments, such as collecting state NFIRS transaction files or county EMS incident reports from area agencies, you should exceed the recommend hardware requirements if possible. Tip: Use an uninterruptible power supply (UPS) with your server in case of power failure. 2 FIREHOUSE Software Enterprise Installation Guide

9 Client system requirements On client computers, FH Enterprise is supported on the following operating systems: Windows 7 Windows 8.1 Windows Server 2008 Caution: FH Enterprise is compatible with most Windows 64-bit operating systems on new installations of Windows. Machines upgraded from 32-bit systems to 64-bit systems have demonstrated problems and are not recommended. Note: Extended support for environments and products that have reached Microsoft's end of mainstream support is available if you subscribe to either FIREHOUSE Software's Gold or Platinum support program. Information on the FH Support Programs is available at The following network libraries are supported: Named Pipes TCP/IP Multi-Protocol IPX/SPX The FH Enterprise client must have the following hardware:* Component Minimum Recommended Processor Pentium 600 MHz Pentium III compatible Faster processor RAM 1 GB 2 GB or more Hard disk space 2 GB available* 6 GB available Video resolution 800 x x 768 * Your hardware requirements may be higher, based on the number of concurrent users or other applications running, server configuration, and network configuration. All requirements are subject to change. Tip: Use an uninterruptible power supply (UPS) with client computers in case of power failure. FIREHOUSE Software Enterprise Installation Guide 3

10 Checklist for a new installation of FH Enterprise Caution: Below is a high-level checklist of the steps you need to install FH Enterprise for the first time. Detailed information for the steps below are available in the following pages of the FIREHOUSE Software Enterprise Installation Guide. Tip: Print this page and check off the items below as you accomplish them. (If you purchased your copy of FH Enterprise) Verify that you received an from FIREHOUSE Software technical support, containing a download link and a PDF file listing your serial number and an activation code. Verify that you have adequate hardware to support FH Enterprise and MS SQL Server. (If you have an FH Standard database that you want to upsize to FH Enterprise) Prepare your FH Standard data for the upsizing process. Information on preparing your FH Standard data for upsizing is available in the FIREHOUSE Software Enterprise Upsizing Guide. Set up the database server. Install SQL Server. (If you are not upsizing a database from FH Standard) Attach a demo database or attach the new blank FH Enterprise database. On the first client computer, do the following. Install the FH Enterprise client. Activate the new installation of FH Enterprise. On the remaining client computers, install and activate the FH Enterprise client. (On any client computer) Configure FH Enterprise for your needs, and then log in. 4 FIREHOUSE Software Enterprise Installation Guide

11 Install SQL Server on the database server WARNING: If you have been using an installation of FH Standard, and if you want to upsize your existing FH Standard database to work with FH Enterprise, you need to prepare your FH Standard data for the upsizing process before continuing with the steps below. Information on preparing your FH Standard data for upsizing is available in the FIREHOUSE Software Enterprise Upsizing Guide. Note: Microsoft SQL Server is purchased and configured separately from FH Enterprise, and provides full-featured database management to the qualified SQL Server administrator. 1. Log on to the computer you want to install SQL Server on as an administrator. 2. Install SQL Server according to its documentation. WARNING: When you reach the Database Engine Configuration screen of the SQL Server installation wizard, be sure to select Mixed Mode (SQL Server authentication and Windows authentication to prevent problems with logging into the SQL Server database later during configuration. 3. Depending on whether or not you are upsizing from FH Standard to FH Enterprise, do one of the following. Upsizing? Do this No Continue with Attach a database to SQL Server, on page 6. Yes Continue with Install FH Enterprise on a client computer, on page 10. FIREHOUSE Software Enterprise Installation Guide 5

12 Attach a database to SQL Server If you want to create a new blank database to enter your data into, or if you are planning to use the demonstration database provided with FH Enterprise for evaluation purposes, you need to attach the appropriate database to your installation of SQL Server. 1. (If you have not done so already) Log on to the SQL Server database server as an administrator. 2. (If the FH Enterprise installation or update dialog box is not already open) Do the following. a. Navigate into the folder of installation contents you unzipped earlier. b. Double-click AutoRun.exe. The FH Enterprise installation or update dialog box appears. 6 FIREHOUSE Software Enterprise Installation Guide

13 3. In the FH Enterprise installation or update dialog box, click Attach a FIREHOUSE Software Database to a running Microsoft SQL Server. Either the SQL Server Login or the Select Database to Attach dialog box appears. 4. (If the SQL Server Login dialog box appears) Enter the SQL Server administrator's user name and password, and then click OK. The Select Database to Attach dialog box appears. 5. At the top of the dialog box, from the list of available FH databases, click the database you want to attach to SQL Server. fh is a blank database for "live" systems, and fh_demo is a database with sample data for evaluations. 6. In Copy the selected database to the following path on the server, type the path to the location where you want the FH Enterprise database to exist. FIREHOUSE Software Enterprise Installation Guide 7

14 7. (If the server is a different machine on a network) Do the following. a. Select Server is a remote computer, and then type the server name/address and instance name of the SQL Server database on the server. Example: fhserver\sqlexpress b. In Path to database file relative to the server, type the path on the server to the database files. Note: The default path is normally the best choice. If you need to change this path, contact FH technical support for assistance. 8. In Specify the name to give to the new database, type a name for the database. WARNING: The name of the database must begin with FH. Example: FH_AFD or FH_ACME. 9. Select or clear Make this the default startup database on this computer to indicate whether this is FH Enterprise's default database to use on startup. 10. Click OK. The SQL Server Login dialog box appears. 11. Enter the SQL Server administrator's user name and password, and then click OK. The Attach Database Results dialog box appears, displaying what at first glance is an error message. 8 FIREHOUSE Software Enterprise Installation Guide

15 Note: This error message references a log file that was not found, not a failure for the database to attach to your installation of SQL Server. A new log file was created, and your database has successfully attached to your installation of SQL Server. 12. Click Continue. The FH Enterprise installation and update dialog box reappears. Caution: If the FH Enterprise client will be installed on the SQL database server, do not click Exit or close the FH Enterprise installation or update dialog box, as you will need it later to install the client software. 13. (If the FH Enterprise client will be installed on a different computer) Click Exit. 14. Continue with Install FH Enterprise on a client computer, on page 10. FIREHOUSE Software Enterprise Installation Guide 9

16 Install FH Enterprise on a client computer You must install FH Enterprise on each client computer that will run FH Enterprise. If a computer does not have enough free disk space, the installation will not complete. Caution: Close all open applications and disable anti-virus software before installing FH Enterprise or updating an existing installation of FH Enterprise. For the server and client computers to communicate, you must have the proper network protocol enabled on the server for your environment. If it is not already enabled, consult the Windows documentation for the server s operating system for the steps to add your preferred network protocol. 1. (If you have not done so already) Log on to the computer you want to install the FH Enterprise client onto as an administrator. 2. (Windows Server 2008 or later, if Citrix or Terminal Services are installed) Place the computer in installation mode. a. Choose Start Run. The Run dialog box appears. b. In Open, type cmd. A Windows system dialog box appears with a command prompt. c. At the prompt, type change user /install. A message appears confirming that the server is now set to installation mode. d. Close the Windows system dialog box. 10 FIREHOUSE Software Enterprise Installation Guide

17 3. Depending on where you are installing the FH Enterprise client, do one of the following. (On the SQL database server, and if the FH Enterprise installation or update dialog box is still open) Go to step 4. (On a different computer, or if you closed the FH Enterprise installation or update dialog box on the database server) Do the following. a. (If you have not done so already) Follow the directions in the to download and unzip the necessary files and folders. b. Navigate into the folder of unzipped contents. c. Double-click AutoRun.exe. The FH Enterprise installation or update dialog box dialog box appears. 4. In the FH Enterprise installation or update dialog box, click Install or Update the FIREHOUSE Software Enterprise Client (Workstation). FIREHOUSE Software Enterprise Installation Guide 11

18 The Welcome screen of the wizard appears. 5. Select New Installation, and then click Next >. The Setup screen of the wizard appears. 12 FIREHOUSE Software Enterprise Installation Guide

19 6. Read the information on the screen, and then click Next >. The Select Installation Location screen of the wizard appears. 7. (Optional) In Install to Folder, click Browse and use the file browser that appears to navigate to the directory where you want to install FH. WARNING: For Windows 7, Windows 8, Windows 2008, and higher computers, this location must be outside the C:\Program Files and C:\WINDOWS directories. 8. Select Install Shortcuts and icons in Windows NT common folders so that all users logging into this computer can see the FH Enterprise icons. 9. Click Next >. FIREHOUSE Software Enterprise Installation Guide 13

20 The Registration Information screen of the wizard appears. 10. Fill in this screen as appropriate to your company and location, and then click Next >. The Confirm Registration Information screen of the wizard appears. 11. Check the information on this screen, and then click Next >. 14 FIREHOUSE Software Enterprise Installation Guide

21 The Backup Replaced Files screen of the wizard appears. 12. For a new installation, select No, because there are no files to back up yet. 13. (Optional) Click Browse and then navigate to the directory where you want to place files. 14. Click Next >. The Additional Installation Options screen of the wizard appears. FIREHOUSE Software Enterprise Installation Guide 15

22 Caution: The additional options are for administrators, and should not be installed unless an administrator will be using these tools at this client computer. 15. (If necessary) Select the options for an administrator to use at this client computer. Select this Install Remote Backup For an administrator to do this Create database backups. Install Database Tools Install Enterprise Database Administrator Caution: Not recommended for computers used by nonadministrative personnel, and only recommended for the SQL database server. Perform database maintenance. Recommended for all computers. Administer SQL Server databases. Caution: Not recommended for workstations used by non-administrative personnel, and only recommended for the SQL database server. Install Local Database Upsizer Upsize a standard FH database. Caution: Only recommended for installation on the SQL database server. WARNING: If you want to upsize an existing FH Standard database to a SQL database that works with FH Enterprise, you must select this option on the first computer you install the FH Enterprise client on. You do not need to install it on other client computers. Install Database Archiver Install System Activation Utility Install Internet Update Utility Create database archives. Caution: Recommended for the server only. Activate an evaluation system. Recommended for all computers. WARNING: This option is not operational. Do not use it. 16 FIREHOUSE Software Enterprise Installation Guide

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