Rhonda Spencer Dover Lane Mountain springs, CO (303)

Transcription

1 Rhonda Spencer Dover Lane Mountain springs, CO (303) Summary of Skills Generator repair and maintenance Electric pallet jack repair Freezer maintenance Rapidstand conveyer repair and maintenance Ammonia systems experience Heavy equipment repair and maintenance Basic residential and commercial construction knowledge Supervisory experience Can also operate: Loboy Electric drill Forklift Backhoe Bulldozer Circular saw Electric staple gun Employment Record Mitchell's Grocery, Downtown Warehouse, Bloomfield, MI (August 1989-current) Work all phases of building maintenance. Supervise staff of three on night shift. Recommended new preventive maintenance procedures, which reduced machinery downtime and nearly eliminated hourly overtime wages. Smith and Bright Contractors, Ann Arbor, MI (March 1983-August 1989) Manged 25 pices of equipment and crew of 12. Worked on residential and commercial projects. Initiated crew rotation schedule, which increased on-time project competion without increasing wages expenses. Lawrence and Sons Builders, Washington, MI (March 1978-March 1983) Provided general labor for residential construction. Research and recommended new roofing product, which provided the high-quality result the builder required at a savings of 20% over the product the builder had used. Education Graduate, Truman High School, Applegate, MI (1976) Military Service U.S. Army (June February 1978) Served on construction crew for civil engineering unit

2 Glenn T. Robinson 55 S. Bailey Ct. Baton Rouge, LA (504) Summary of Skills Licensed cosmetologist with 12 years experience in styling, training and management. Ability to successfully develop and implement special sales promotions. Strong customer service, purchasing and inventory background. Product Experience Shampoos-Redken, Nexxus, Matrix, Paul Mitchell, Sebastian, Image, Malibu 2000, Clairol, Brocato Perms-Redken, Matrix,Nexxus, Helen Curtis, Revlon, Zotos Color-Redken, Matrix, Sebastian, Framesi, Sunglitz, Goldwell Nails-OPI, Creative Nail, Solar Nail Training Experience Assistant Redken Deco Color Trainer ( ) Sunglitz Technical Trainer ( ) OPI Nail Trainer ( ) Helence Curtis Perm Specialist ( ) Work Experience Licensing Manager, Cut-ups Hair Salon, Austin, TX (1991-current) Operate salon under corporate policies, hire and trainb employees, handle payroll and manage purchasing and inventory Handle and address customer service problems Initiated money-back guarantee program for four local stores, which increased monthly sales by $2,000 Senior Stylist/Nail Technician, Macey Company, Austin, TX ( ) Handled purchasing, inventory, cutting, coloring, perming and styling for major department store chain salon Served as team training leader and trained all new stylists Recommended and implemented special services and equipment for handicapped customers at local store; program won local acclaim, increased sales and was implemented in other company salons throughout the state Stylist/Assistant Manager, Hair By Design, Gateway, TX ( ) Began as stylist; promoted to assistant manager after one year Handled product orders, customer service, inventory and all cosmetology services Created special Mother's Day gift certificate promotion, which resulted in 14 new permanent customers for private salon Anthony's Cosmetology College, Austin, TX (1983, Licensed Cosmetologist)

3 CRAIG W. PARKS 1566 Camfield Circle Colorado Springs, CO (719) PROFILE MBA in Finance, HFMA Fellow (FHFMA) and Certified Manager of Patient Accounts Five years experience as hospital business office director Knowledgeable and skilled in working with hospital department managers, physicians and administration to improve bottom line Strong customer and patient relation skills WORK EXPERIENCE EDUCATION Business Office Director, Milton Memorial Hospital, Mawtucket, CT (June 1991-current) Manage accounts receivable, insurance, collections, inpatient, outpatient and emergency room registrations, switchboard and all telephone system administration for 250-bed facility. Provide budgeting and cost reports assistance. Supervise and schedule up to 40 employees. Recommended new computer software, which provides more detailed patient information and allows hospital administrators to evaluate the need for current and future services. Established new collections policy, which increased collection of unpaid bills by 70%. Initiated new follow-up process with insurance companies, which has enhanced relations with carries and patients and resulted in more timely payments to hospital. Honored for bringing office to highest production level ever in just two years. Graduate Assistant, University of Connecticut School of Business, Danbury (August 1989-may 1991) Provided class instruction for undergraduate students, including evaluating student projects and assigning final grades. Conducted research for professors. Assisted with School of Business career counseling program, which provided students with guidance in job searching, resume writing and job interviewing. Formed committee that reviewed and revised current undergraduate and graduate requirements to better prepare students for the job market. Named 1991 "Outstanding MBA Student" for contributions to MBA program. MBA in Finance, Cum Laude, University of Connecticut, Danbury, May 1991 BS in Marketing, Magna Cum Laude, university of Connecticut, Danbury, May 1989 PROFESSIONALORGANIZATIONS Chairman, Healthcare Policy Committee, Eastern Chapter, Healthcare Financial Management Association, Danbury, CT (1993-present) Board Member, Northeast Region, National Guild of Patient Account Managers (1994-current)

4 Skills Summary Amanda Richards 19 E. Lansing Dr. Tidewater, VA (804) Employment Education Pharmacist with more than 10 years of experience, including extensive background in administering government programs. Skilled in development record-keeping and patient profile systems and creating in-service training programs. Experienced in preparing budgets and monthly department reports. Experienced in serving as consultant to various medical staffs on medication interactions, adverse effects and appropriate dosages. Pharmacist Industrial Rehabilitation Center, Bureau of Worker's Compensation, Tidewater, VA (1993-current) Accurately order and distribute medications to clients and provide client counseling in accordance with VBRA 40. develop and implement wean schedules for clients, helping them to reduce and eventually eliminate medication use. prepare and conduct in-service training for staff. Prepare fiscal year budget and monthly reports. Developed record-keeping system for pharmacy, including new forms for tracking medication received, distributed and returned, resulting in more accurate records and improved inventory control. Created new patient profile system for pharmacy, which allowed for review of accurate, up-to-date patient profiles to determine medication interactions, adverse effects and appropriate dosages. Established physician signature card process, reducing physician approval delays by 35%. Created protocol for contingency cabinet, which established detailed operating procedures and eliminated unwarranted use. Pharmacist, Support Services, Virginia Department of /mental Health, Tidewater, VA Accurately dispensed psychotropic medication to outpatient profiles for medication interactions, adverse effect, and appropriate dosages using both manual and computerized processing system. Supervised final phase of data entry from manual to computerized system, resulting in increased productivity, improved record keeping and enhanced inventory summaries. Initiated and conducted training sessions covering changes in state and federal pharmacy laws and newly marketed medications, ensuring compliance and resulting in a well-informed staff. Maintained well-controlled inventory, including legally handling and storing controlled substances. Staff Pharmacist, Nursing Center Services, Virginia Department of Mental Health, Tidewater, VA ( ) Accepted and transmitted physician medication orders submitted by telephone from nursing home nursing staff. Checked and accurately dispensed, in a timely fashion, medication files by pharmacy technicians. Checked unit dose medication packages for correct medication and legal labeling. Checked narcotic unit dose packages for legal labeling and storage according to Virginia state law. Created information packet concerning medication dosages, adverse effects and interactions to help answer questions from nursing home staff, resulting in a well-informed staff and increased productivity for pharmacy. Staff Pharmacist, Green County Memorial Hospital, Greenville, VA ( ) Accurately dispensed unit does medication according to physician orders. Maintained patient profiles with emphasis on drug interactions and dosages. Answered questions from medical staff concerning drug dosages, interactions and adverse effects Implemented new unit dose medication system for hospital, resulting in increased productivity and more timely delivery of medications. Bachelor of Science, Pharmacy (1984) Virginia State University, Columbus, VA

5 Questions: 1. Does Rhonda Spencer have any education listed beyond High School? YES NO 2. Does Glenn T. Robinson have any training listed on his resume? YES NO a. If yes, How many places has he trained? 3. Does CRAIG W. PARKS have any college degrees? YES NO a. If yes, How many? 4. When did Amanda Richards earn her degree? 5. Who served in the military? 6. Who has a license or Certificate? 7. Who lists a summary of skills on their resume? 8. Who has worked the longest? 9. Who belongs to professional organizations? a. How many does he or she belong to? 10. Who might have taken a class in Accounting for Business Managers? a. At what school would he or she have taken that course? 11. Who might have taken a course in Drug Interactions? a. At what school would he or she have taken that course? 12. What type of job might each of these people be applying for? a. Rhonda Spencer b. Glenn T. Robinson c. CRAIG W. PARKS d. Amanda Richards

6 Questions: Answer Key 1. Does Rhonda Spencer have any education listed beyond High School? YES NO 2. Does Glenn T. Robinson have any training listed on his resume? YES NO a. If yes, How many places has he trained? 4 3. Does CRAIG W. PARKS have any college degrees? YES NO a. If yes, How many? 2 4. When did Amanda Richards earn her degree? Who served in the military? Rhonda Spencer 6. Who has a license or Certificate? Glenn T. Robinson, Amanda Richards 7. Who lists a summary of skills on their resume? Rhonda Spencer, Glenn T. Robinson, Amanda Richards 8. Who has worked the longest? Rhonda Spencer 9. Who belongs to professional organizations? CRAIG W. PARKS a. How many does he or she belong to? Who might have taken a class in Accounting for Business Managers? CRAIG W. PARKS a. At what school would he or she have taken that course? University of Connecticut, Danbury 11. Who might have taken a course in Drug Interactions? Amanda Richards a. At what school would he or she have taken that course? Virginia State University 12. What type of job might each of these people be applying for? a. Rhonda Spencer Construction, Maintenance, b. Glenn T. Robinson Hair Dresser, Stylist c. CRAIG W. PARKS Business Office Manager d. Amanda Richards Pharmacist