Arkivum s 500% Lifetime Guarantee

Transcription

1 ArkivumLimited R21 Langley Park Way Chippenham Wiltshire SN15 1GE UK arkivum.com Arkivum s 500% Lifetime Commercial Note 1 / 5

2 Management Summary Clients investing in the Arkivum solution require long term, secure retention of archive data in data centres, at a cost effective price, compared to other technologies or in-house solutions. Typically, such clients are investing in the Arkivum solution for periods characteristically defined as lifetime contracts of between years. Clients using the Arkivum solution gain the benefits of lowered total cost of ownership (TCO), due to reductions in capital expenditure and associated day-to-day operating costs; the reason behind this is that Arkivum is able to provide large economies of scale by operating a shared and managed service, using a combination of software and best practice. Client s investing in a Lifetime Contract typically with large volumes of data, also want to ensure that this strategic investment is protected. Arkivum by default ensures that the data is protected (by retaining 2 live copies, and a 3rd Escrow copy) underpinned by Arkivum s 100% Data. For clients requiring additional security and protection of their strategic data then Arkivum s 500% Lifetime uniquely provides a costs effective solution to long term data retention while protecting their investment in the service. What scenarios are we protecting against? Arkivum recognises that due to the long term contractual relationship between the client and Arkivum, then such clients may have concerns over the commercial and strategic direction of Arkivum, particularly if it were the subject of a takeover, change in direction, or in the most extreme eventuality, cessation of business. Why is this important? If clients have made a strategic investment with Arkivum to preserve their data, having paid potentially hundreds of thousands of pounds (or US$ or ), then they may need to exercise their contractual option to recover their archived data and any residual fees that have been paid to Arkivum (but not yet spent). Additionally should the client wish to continue running the service in the absence of such a service from Arkivum, then access to Arkivum s software, processes, procedures and also staff will be available. Arkivum recognises this is a valid concern and is able to offer its unique 500% guarantee to protect such clients. 2 / 5

3 Arkivum s unique guarantee protects clients in 5 key ways:- 0% Vendor Lock-In Arkivum uses LTO data tape and this allows support for data escrow, with all files encrypted. The data files are easily retrieved from tape using stand-alone tape drives and LTFS open source software this means a client is not locked into the Arkivum service or any proprietary technology. If the service ceases to operate (or even if your business drivers and requirements change, due to mergers, acquisitions or re-sizing,) the client can easily and quickly migrate away from the Arkivum solution. The client would simply exercise their contract option with the Escrow service provider and retrieve their tapes, encrypted with their keys. 100% Financial Arkivum provides a joint Escrow account, into which the client pays fees for the use of Arkivum services. Arkivum will withdraw the fees from the account on an agreed schedule, to provide the archiving service over the term of the contract. These fees will typically be withdrawn by Arkivum on a non-linear basis (e.g. to allow for capital equipment hardware to be purchased, followed by ongoing service provision). In the event that the financial guarantees need to be invoked, then the unspent fees can be withdrawn by the client from the Escrow account. The benefit to the client is that they will have received the archiving service for the period of time prior to the event, at a lowered cost than an in-house service, due to the economies of scale that Arkivum is able to achieve. On early cessation of the contract, (i.e. at an earlier point than the contract end date) then they are able to recover the unused fees from which they can invest in a new service. 100% Process and Procedures Arkivum provides a joint Escrow facility, into which it deposits the written processes and procedures that it uses to run the services to ISO As these processes and procedures change, Arkivum will update them. The periodic audit reports (e.g. for ISO 27001) and internal audit trail and logs will also be deposited to show the current state of the systems against the processes and procedures. They key benefit for the client is that it will be will be able run the service using Arkivum s processes within their own environment and also retain the audit trail of the service whilst it was running within Arkivums environment. 3 / 5

4 100% Software Escrow Arkivum provides a joint Escrow facility, into which it deposits the software source code, scripts, documentation, test plans, procedures and binaries that it uses to run the A-Stor Archiving service, and for which it is ISO accredited. All major releases of the software will be deposited into Escrow. They key advantage for the client is that they will be able to recreate the software production and test environments that run the Arkivum service. As necessary, they will be able to change it to accommodate new functional requirements and hardware changes in their own or a 3rd party environment. 100% Staff Contacts Escrow A list of key staff with full contact details and key responsibilities will be maintained within the Escrow. The benefit to the client is that they will be able to contact key staff with a view to gaining assistance in running or migrating the data archive service. Such assistance may range from technical issues and points of discussion through to recruiting them onto the clients staff. Next Steps To find out more about the 500% Lifetime, please contact us on or info@arkivum.com. Archiving with Arkivum; the Business Drivers and Benefits Archiving Requirements Arkivum provides an archiving solution for organisations which have a defined responsibility to archive electronic data for long periods of time; where the compliance requirement is driven either by legalisation or by industry good practice. Such organisations in the Life Sciences, Finance, Government and Education sectors, have large volumes of data which is growing at increasing rates year on year, which needs to be retained. They are facing ever increasing storage costs as they retain this archive data on expensive media such as disk and for which data access levels are very infrequent. Arkivum s Archiving Solution A-Stor Arkivum s A-Stor provides a low cost, highly secure and easy to use solution to these challenges, which can be purchased through a capital or operating budget. It is underwritten by a 100% data 4 / 5

5 integrity guarantee, with 3 stored data copies, it also includes 3rd party ESCROW data support, GBP 5m professional indemnity insurance and ISO compliance. The benefits of the Arkivum approach include increased levels of compliance whilst at the same time reducing the IT spend and administrative overheard. Further details, benefits and a video overview can be found at Business and Commercial Benefits Using the Arkivum A-Stor service allows clients to achieve the following specific business and commercial benefits: 50% cost savings on enterprise storage (or more) 80% reduction in cost and time for backups 100% data retrieval 70% reduction in IT power 100% known costs 0% vendor lock-in More details on these benefits can be found on our web site at Arkivum s 100% Data Arkivum s default guarantee, ensures the 100% integrity of all data stored in our service with no limits on time or volume. Arkivum s data protection measures are so extensive that it is backed by worldwide insurance that covers the costs incurred to its customers as a direct result of the unlikely event of Arkivum losing data In the most extreme circumstance, in which Arkivum loses vital data from the 3 data storage locations, then the client is protected against measurable direct loss up to GBP 5 million, with worldwide cover. This financial guarantee is underwritten by an Information and Communication Technology Professional Liability. 5 / 5