Message from the President

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1 Message from the President Perry Clarke, President Dear Team Canada: First I would like to give you an update on my transition into the Presidency role...i have sold my house in Winnipeg and obtained a place in Toronto where my wife and I relocated to on August 14th We look forward to our new adventure in Ontario! As you know I have taken over the Presidency role from Dwayne Gulsby who has run the Country for the last 7 years. Dwayne has done a great job getting Securitas Canada to where it is today, and I am certain that just as we have year over year, Canada will continue to grow. Success takes the hard work of each individual working as a team, with each of you playing a key role. You are the reason we are where we are today and I am proud to be a part of that. I will have more to report as I get more involved with the Country operations, but for now I thank you for your hard work and I look forward to succeeding with Team Canada. In This Issue: Message from the President Someone You Should Know Service Notes Employee Anniversaries Securitas Hotline Prevention of Slips, Trips and Falls Prevention of Heat Related Illnesses Employee Wellness: Tips for Healthy Living H&S: Hot Weather Policy Quality Corner Community Involvement Make-A-Wish Foundation Innovative Ideas Purchasing Power Guard Referral Program Follow Us

2 Someone You Should Know Rowan Hamilton, Area Vice President, Greater Toronto and Southern Ontario Area Parmeshwar (Anthony) Singh joined Securitas as a part of his career path to becoming a Police Officer. A valuable member of the core team working at a healthcare site in north Toronto, Anthony has shown himself to be very hands on and effective in dealing with high stress situations and navigating through the complex interactions in a high volume public access private space. In addition to his role as a Security Officer, Anthony is distinguished from among his peers by his on-going commitment to volunteering. Anthony gives generously of his time in to the following community groups. St- John Ambulance - Advanced Medical Responder As an Advanced Medical Responder, Anthony has volunteered at a number of events to provide first aid service as needed. Community Services Officer with St. John Ambulance for York Region unit 975 Markham/Unionville As Community Services Officer, Anthony co-ordinates any special events that require coverage in York Region, with assistance where required to Durham, Barrie, Scarborough and Toronto. His main priorities are to receive first aid requests and coordinate, based on event requirements, staffing levels, develop emergency action plans and review post event feedback and de-brief participating members. Some events that Anthony has covered include: Santa clause parades (Richmond Hill, Aurora, East-Gwillumbury, Markham), Kempenfest Festival in Barrie; Motocross event in Barrie; York Region Police Under the Umbrella for Autism Camp (Police officers kids); Markham Fair; ALS Walk; Walk for Cancer for the Canadian Cancer Association; Walk for Down Syndrome; Special Olympics in 2013 and Special Olympics Bocce Tournament in 2015; York Regional Police -Markham - Racial Discrimination Elimination Day; Figure Skating competitions; Karate tournaments; Ribs festivals etc. Baby Car Seat Educator with St. John Ambulance Anthony also attends Car Seat Clinics to help aid expectant mothers and mothers of newborns on the proper installation of baby car seats. This is coupled with a valuable information session on the do s/don ts of car seat installation. He also teaches staff and volunteers at the CAS Children s Aid Society in Newmarket regarding car seats and how to effectively place them in vehicles. Finally, Anthony also volunteers with the Juvenile Diabetes Research Foundation (JDRF) at a number of Foundation events and as a chaperone at Cyberzone Youth Dances. When asked what he enjoys most about volunteering, Anthony says, Everyone has a different role to play and even though we all have different skill levels, everyone works together to run successful events.

3 1. Where do you find your day-to-day passion or job satisfaction? Anthony finds his passion from helping others. While in his role as a Security Officer in the healthcare environment, he interacts daily with people in distress. Getting these people to a safe place, whether it is physically or emotionally, is job satisfaction for Anthony. This includes protecting the facility and those inside of it. Anthony gets to experience these real life situations first hand in preparation of becoming a Police Officer. 2. Any special satisfying moments in your role? The especially satisfying moments are when people go home happy or healthy. It could be a patient, visitor, or staff member, and they might not even say thank you, but you know that the safety and security that you provided to the workplace has placed them in a better position than when they came in. When they do say thank you, it s just a bonus. 3. How does working at the hospital fit in to your long term career path? Working in the healthcare environment is equal to doing a co-op in school. You get the hands on career experiences, while fine tuning your interpersonal skills and ensuring that the job is the right fit for you. Some stay, and move on to policing, and some move on to other careers, but Securitas is the group that gives you that opportunity to find yourself. The entire healthcare team (Nurses, Physicians, Managers, Paramedics, and Police) must work as one to accomplish an end goal. Those successes stand out when you interview for a Policing career and start you off well ahead of the other applicants. 4. You probably had a choice of potential employers to choose from, why Securitas? Securitas allowed me to jump into a role that tested my abilities. Some days I might be called on to patrol a facility, and some days I might be called upon to protect a staff member from a potentially dangerous situation. It s the unknown variable that keeps you on your toes and prepared for any situation that may arise. I would recommend joining Securitas to others to receive this opportunity.

4 Service Notes Security Officer Lawrence Ainoo, Western Canada Lawrence Ainoo was hired in April 2010 by the Calgary branch of Securitas Canada for a security officer s position at a prominent customer site. Since then he has been promoted twice first to the Patrol position at a customer site. And then in 2012 as a shipping and receiving team lead. Lawrence is responsible for overseeing the security screening and distribution of all mail to judges, judiciary staff and employees throughout the very large facility. Since Joining the Securitas team Lawrence has won our Calgary Employee of the Month award on 2 occasions. Lawrence received the most recent award in November 2014, being recognized for his hard work, positive attitude and great customer service. Recognition of these traits has been echoed by the Client on numerous occasions. Security Officer Ali Hirse GTSO Area S/O Ali Hirse joined Securitas in May of 2012 and is now currently employed full time at one of our customer sites. Over the years Ali has progressed from being an on-call S/O, to a permanent site leader who has built long-lasting relationships with the client, his tenants, coworkers, and the Securitas family. Known at our client site as a guy you can count on for being there for you, even when he isn t physically on call. During a terrible Toronto ice storm Ali coordinated communications for staff to ensure operations ran smoothly and did not cease. He services a building with multiple tenants, all who enjoy Ali s service and know him to be consistently dependable. Ali as a guard works proactively, resulting in high customer satisfaction and we at Securitas Canada look forward to offering Ali the stepping stone he needs in life for continued growth to reach his ultimate career path of becoming an OPP officer By applying our fundamental values of Integrity, Vigilance, and Helpfulness, Ali plays a key role within Securitas Canada. We really do believe People Make the Difference!

5 Employee Anniversaries (Feb 1-June 30, 2015) John Coletti, Vice President Human Resources 5 YEARS AINOO, LAWRENCE ARCHER, JEAN-EGEMS AUBRY, JONATHAN AUGUSTIN, MARIE- DENISE AYILARA, DAUD AZFAR, NOOR BARNSDALE, GREGORY BARRETT, ANTHONY BATISTA, STEVEN BELANGER, DIANE BERARDINUCCI, MARCO BLAIS, STEPHANE BLAKE, GREGORY BOILY, VINCENT BOISCLAIR, JOSEE BOURGEOIS, ALYRE BRIEN, JACK BRIERLEY, MICHAEL BROWN, STEVEN BURNETT, JAMES CADIEUX, CHRYSTINE CALIXTE, JEFF STEPHEN CAREY, GLORIA CARON MENARD, JONATHAN CASELLA, JORDAN CHERENFANT, STEEVES CHEVALIER, BRUNO CHUGH, TAJANDER CIUCEA, CORNELIU COBBAN, JAMES COCCIA, ENRICO COLLINS, ROY CROSSETT, CHARLES DANGERVIL, FEGENS DAVIES, WILLIAM DELISLE, RÉAL DEMETRIUS, RITHO DI NICOLA, FABRIZIO DOBSON, BERRY DOERR, HAROLD DUBE, RENE DUCHESNE, JONATHAN DUMAS, WESTLEY DZAKOVIC, BOGDAN EL OUARDY, AZIZ ELLIOTT, ROBERT ESTWICK, CARL FERLAND, HELENE FLEURIVAL, JOHN JAMES FLEURY, JOSE FORGUES, SEBASTIEN FRANCOIS, JEAN FRANCOIS, JEAN DANIEL FRAPPIER, REMI FREDERIC, FRANTZ GARBE, EDGARD JUNIOR GAUDET, JAMES GEIKIE, VINCENT GELIN, JEAN GEORGE, ALISON GHANEY, ERIC GORAL, JAN GOVEIA, CHERYL GRAVEL, GILBERT GREEN, BRANDON GREENSILL, LAWRENCE GUADARRAMA, ESTELA HADJARAB, MOHAMMED HAKIZIMANA, JEAN HAMMAR, AHMED HART, JEANNE GRAVEL, GILBERT GREEN, BRANDON GREENSILL, LAWRENCE GUADARRAMA, ESTELA HADJARAB, MOHAMMED HAKIZIMANA, JEAN HAMMAR, AHMED HART, JEANNE HENRICHON, DANIEL HIPSON, WILLIAM HOUSSEIN-ABSIE, MOHAMED IQBAL, NADEEM JOHAL, BALRAJ JOHNSON, GLORIA JORDEN, ROBERT KANDA, HARI KEEN, DAVID KESHAVJEE, AMYN KHANSRYRI, WILLIAM KNIGHT, WILLIAM LACELLES, SEBASTIEN LAPALME, FRANCOIS LAS PINAS, JULIEN ARTHUR LEGAULT, ANDRE LEMKY, ROBERT LOYST, CLARKE LUIS, DENNY LUTGENS, MOISE IRVIN MARCURI, ANGELIQUE MARI, ASAD MARION, ANDRE MATHIEU, ALEXANDRE MATHIEU, JEAN-JUNIOR MAXWELL, GLENDA MAYNE, ANDREW MCELROY, PETER MCFARLANE, JENNIFER MCGRAW-PIGEON, JONATHAN MCHUGH, JOHN MCINTOSH, CINDY MCLEAN, WILLIAM MERA, AROLD MICHEL, WILHEM MIHAILIDIS, MICHAEL MILLER, BARBARA MILLER, GLENN MOHAMED, KHALID MORIN, JOSEPH MORINO, ERNST MUBOYAYI, JEAN-PIERRE MUKABAYIJA, SYBILLE MUSA, AHMED NAPOLEON, JESSE NEDD, JASON NHAN, TRUNG NIKUZE, AXEL NJOH-EPAPE, GUILLAUME NKUNZI, DESIRE NYARWAYA, JEAN-PAUL NYEE, JUSTIN OLOO, DISMAS PANGUETNA-NJIAWOUO, SOULEMAN PAQUIN, MARC PATENAUDE, DAVID PATEY, MICHAEL PCHAJEK, SHAYLA PEELING, DON PEIRIS, ANTHONY- RANJITH PENERO, GWYNN PAQUIN, MARC PATENAUDE, DAVID PATEY, MICHAEL PCHAJEK, SHAYLA PEELING, DON PEIRIS, ANTHONY-RANJITH PENERO, GWYNN PERERA, NEWTON PESCE, MARCO PIERRE, SCOTT PIERRE-PAUL, KELLY POIRIER, SYLVAIN PUTHENPURA, CHACKO RAHAL, ABDENOUR RAMIREZ, HANS RAO, MUHAMMAD RASOUL NEJAD, IMAN RAUF, MUHAMMAD RENAUD, MICHEL RENDA, BRYAN RUSH, BRANDON SALM-WALKER, LUCRETIA SAVARD, LAURA SEIP, DALE SELAYA, JOSE LUIS SELBY, ROBERT SEQUIN, CHRISTOPHER SHANKS, DEREK SIBOMANA, OLIVER SIDORENKO, ALEXANDER SNELGROVE, FREDRICK SOHPAUL, PRADEEP SOKOLOVSKI, ALEKSANDAR ST-AMAND, GILLES SWINDELL, RAY TALERAND, JEAN TASEVSKI, ALANA TATOMIR, MIHAI TESSIER, DOMINIQUE TURNER, JASON ULLAH, ARBAB VADIVELU, KIRITHARAN VALLEE, ERIC VASSEUR, BRIAN VASSOR, SERGE ANTOINE VERNET, JEAN-PHILIPPE VIOLETTE, DERIK VUCIC, NIKOLA WHITTAKER, GILLES WIJAYANAYAKE, DAYA WILLIAMS, CODY JAMES WILSON, SHANE XYLOUDIS, DIMITRIOS YAMUREMYE, PASCAL YEADON, MARISSA YUDIN, JAROSLAV YUEN, ARTHUR ZEITOUNEH, MALEIZE TESSIER, DOMINIQUE TURNER, JASON ULLAH, ARBAB VADIVELU, KIRITHARAN VALLEE, ERIC VASSEUR, BRIAN VASSOR, SERGE ANTOINE VERNET, JEAN-PHILIPPE VIOLETTE, DERIK VUCIC, NIKOLA WHITTAKER, GILLES WIJAYANAYAKE, DAYA WILLIAMS, CODY JAMES WILSON, SHANE XYLOUDIS, DIMITRIOS YAMUREMYE, PASCAL YEADON, MARISSA YUDIN, JAROSLAV YUEN, ARTHUR ZEITOUNEH, MALEIZE 7 YEARS ABIES, MAJED ACCIAIOLI, STEFANO ADAMIEC, RAFAL ALEXIS, JEAN ROMAIN ALHELOU, NABILA AMINZADAH, HALIM AMUZEGAR, BEHNAM ANDRADE, JONATHAN ANSARI, SHAHEED ARORA, DAVINDER AUJLA, AJIT BARIBEAU, MATHIEU BELGROVE, VICTOR BENNETT, HENRY BIEN-AIME, JEAN-CLAUDE BLAIS, JEAN-YVES BLAIS, MICHEL BLANCHETTE, PIERRE- LUC BOATENG, ISAIAH BOILY, ADAM BOISSONNEAULT, DENIS BONHOMME, JEAN MARC BOOTH, JASON BOUAZZOUNI, HAMZA BROCHU, KEVIN BROWN, RONALD BUTTERY, MALCOLM CALDWELL, LESLIE CALNEV, DUMITRU CAMIER, LYLE CAPLETTE, NORMAND CAPORICCI, DAVID CARON, DANIEL CARRIERE, NORMAN CHAN, ELTON YEE HO CHERY, JACOB CHHARAHHAN, CHARAN CHIASSON, ROGER CHOPRA, ANIL CHOQUETTE, MARIO CHOWDHURY, NASIMA DEGRUYTER, DONALD DHIRI, YASSINE DONKERVOORT, CASEY DONKOR, FRANCIS DOROFTEI, MUGUREL DREWNIAK, BRENT FARAG, FARAG FAROOQI, MOIN FEARMAN, JOHN FERGUSON, PATRICK FOURNIER, GUY FRAIDINE, KIRILL FRECHETTE, BENOIT FRECHETTE, FRANCIS FURLONG, DAVE GAUDETTE, JEAN- PHILIPPE GAUDREAULT, YVES GEISEL, MARY GESSIE, TREVOR GEUVBASHIAN, SARKIS GIBSON, ALAN GOSSELIN, MATTHEW GREEN, ROBERT HAMEED BAJWA, GAUDREAULT, YVES GEISEL, MARY GESSIE, TREVOR GEUVBASHIAN, SARKIS GIBSON, ALAN GOSSELIN, MATTHEW GREEN, ROBERT HAMEED BAJWA, MAHMOOD HAMEL, RICHARD HAMILTON, ROWAN HANNA, ELIAS HARIHARAN, RAGUPATHY HATVA, EERO HIDALGO, LUIS HOLLOWAY, WILLIAM HOQUE-LASKAR, MOHAMMED HORYNOVA, DANIELA HOWEY, JEREMY HUO, XINPING HUSEIN, MUHUBO IVES, WESLEY JEAN-LOUIS, KENSOU JENKINS, RANDALL JOSEPH, JOSEPH JUNEJO, MUSHTAQ JUTRAS, CLAUDE KEATING, ALBERT KENNEDY, DUSTIN KHAN, FAHAD KHAN, USMAN KING, GORD KLIMPKE, MYLES KOHEEALLEE, ABDOOL KUNDHAL, MOHINDER KUTSCHE, NATHAN LACHANCE, ROGER LAFORGE, STEVE LAMBA, SURINDER LAMOUREUX, MARTIN LANGILLE, DANIEL LAU, BENEDICT LAU, PETER LAWSON, WALTER LEACH, MICHAEL LEVERT, ALAIN LIS, EDWARD LUBIN, DAGUILA MACDONALD, BRENT MAGILL, GARRETT MAHFOUZ, SAMER MAHNA, VIJAY

6 MAJKIC, RADOMIR MALLISH, PHILLIPPE MALTMAN, JEFF MARIER, PERRY MASTER, JASON MCKELLAR, MARY MEUNIER, BENOIT MILLSON, MARY MORA, BEATRICE MORIN, JEAN-PAUL MORROW, TREASA MURRAY, CARMEN NDAYIKEZA, BASILE NELSON, COSMUS NEWOOR, CHANDAN NOSEWORTHY, JOSEPH OGOKE, COLLINS OGUNNOIKI, NOJIMU OLIVER, JOHN OPAVSZKY, ZSUZSANNA ORANGE, MELISSA OWEN, JOSHUA PAWLOWSKI, BOGUSLAW PERUSSE, ALAIN POONI, GURDEV PRASAD, VINITA PREMIA, WILFRED QUINTYN, JEROME RAHOUI, YOUNES RAJASANSI, SANDEEP RANA, SOHAIL RAYMONT, VICKIE REYES, MICHAEL RICARD, REJEAN ROY, FRANTZ RYALL, KATRINA SABANAYAGAM, SATHIYASEELAN SANDFORD, ROBERT SANGARABALASUR, SIVABALASURIAR SANTAFE, GUSTAVO SEKHON, BHUPINDER SHALIZI, JAWID SHARMA, ANITA SHARMA, AVINASH SHARMA, RAVI SIDDIQUI, SHAKEEL SIVASUBRAMANYAM, BALAKUMAR SLE, ACHILLE SMITH, BLAKE SMITH, JOHN SOMAIAH, JAMMADA SOMMERFELDT, KARLA ST ONGE, JAMES STASKO, EDWARD STEIGER, ROBERT STEWART, PAUL ST-JUSTE, MARIE LAURETTE STRINGER, BRADLEY STURM, GABRIELLE SYLVESTRE, LUC TAIT, STEWART TESFAMARIAM, TESFU THIBAULT, REGINALD THOMPSON, BRIAN TOOR, VIRENDERJEET TOUCHETTE, MATHIEU TURNER, RON ULFIK, JACEK VADNAIS, RICHARD VAILLANCOURT, YVES VELUPILLAI, SELVARATNAM VIMALANATHAN, ABITHA ZANFI, MOHAMED TURNER, RON ULFIK, JACEK VADNAIS, RICHARD VAILLANCOURT, YVES VELUPILLAI, SELVARATNAM VIMALANATHAN, ABITHA ZANFI, MOHAMED 10 YEARS ABOU-SHABAN, MOHAMED ALMON, JOSEPH BACCHUS, MITCHEL BAHLOUL, MOHAMMED BERGERON, PATRICK BERGERON-HALLAS, DANNY BOODOO, WESLEY BOUCHER, SEBASTIEN BOUDOUMA, ABDERRAHIM BOUTIN, GREGORY BOUVIER, HEATHER BURGESS, GENE CADET, RICARDO CHOUDHRY, AFTAB COWIE, JONATHAN DENIS, MAURICE DUCHESNE, SERGE EATON, WILLIAM EDWARDS, TODD EMIRBEKOV, NAZIM ETIENNE, EMMANUEL EWING, RICHARD FOLLETT, KRISTINA GALLAND, PHILIPPE GIROUARD, ROXANNE GONZALES, RAMON GOSSELIN, OLIVIER HOQUE, MOHAMMED HOUD, MOHAMMAD HUNZAI, MEHMOOD ISRAEL, CLAUDE-MARTIN JACOBS, ROBERT JUBINVILLE, YVON LAFANTAISIE, MARIELLE LAJOIE, CHRISTIAN LATOUR, MICHELINE LITT, KULWANT MANSON, KEITH MCROBIE, JAMES MONTEIRO, SCIFO NICHOLSON, GARY PARENT, SEBASTIEN RAZA, SYED QASIM RIBLAOUI, REDOUANE RONALDS, ALLAN SAINT-GERMAIN, STEVENS SEKHON, RUPAMJEET SHARMA, SUNIL SIDHU, VIRTEJ SILVER, KEVIN ST-LOUIS, DAVID ST-MARTIN, JACYNTHE STRICKLAND, DAN TAILLON, GERALD TARDIF, LUC TRIVENTI, LUCY YOUNG, JUDITH 15 YEARS ALI, YOUSUF ASGHAR, MUHAMMAD ASIF, MAHMOOD BAULAND, JOHN VASANTHIRAN, JENAKAN YOUNG, JUDITH 15 YEARS ALI, YOUSUF ASGHAR, MUHAMMAD ASIF, MAHMOOD BAULAND, JOHN BECKER, JUDITH BELLEROSE, ROGER BOGDEN, HARRY BOURDAGES, ROGER BRIERE, MICHEL BURGULA, RAVI BURNS, KATHY CAREY, NORMAN CLARKSON, ARNOLD COUSINS, GERALD DOERBECKER, TERRI DURAND, STEVE ELLIS, JANET EVONG, JOSEPH GNANASEGARAM, KARUNAKUMAR HASHIM, MEKI JEFFREY, CLIFFORD LENNON, BARY MILLS, STEPHANIE MORTON, CHRISTINE NAGGIAR, ROLAND NARULA, RAVI PALARDY, GREGORY PERRON, DAVID RUEST, DAVID SAAD, EMAN SAMUELS, FREDERICK ST-AMAND, IRENE THIBEAU, JOHN TILLEY, GORDON VINCENT, STEEVE WOLFE, TRISHA 20 YEARS ABBOTT, PAMELA ABDI, HAMID DEELEY, SHAWN DEVINE, LARRY DUMONT, BRIGITTE DUNLOP, KAREN DYER, DARLENE FEHR, KEVIN FICIC, SONNY GIBBONS, ANDREW HANSFORD, JEFF JEANNOTTE, ALAIN JUTRAS, MICHEL LEMAY, REINA MARIAMPILLAI, MILROY MCELARY-BURSHAW, DAWN MOUA, PAO POIRIER, AGATHE ROUTLEDGE, BEVERLY SABARATHNAM, VARATHARAJAH SIMARD, NANCY TAYLOR, STEPHEN TETRAULT, JEAN PAUL VICKERS, GARY 25 YEARS BEATTIE, ELIZABETH FORTIN, ROLANDE GRAVES, DOUGLAS HAGAN, DEBORAH IZZARD, BLAINE LOWE, LARRY MCCALL, GLEN 25 YEARS BEATTIE, ELIZABETH FORTIN, ROLANDE GRAVES, DOUGLAS HAGAN, DEBORAH IZZARD, BLAINE LOWE, LARRY MCCALL, GLEN MIHALJEVIC, PISANA PAPAZIAN, MIGUEL PEARSON, CARL REID, KEITH SANTERRE, MICHEL SWANN, MARY VIENNEAU, PAUL 30 YEARS GELINAS, GUY HIDDINK, ANDY LEA, GABRIEL LEE, DAVID TORCH, ROBERT 35 YEARS FALLS, STEVEN LADD, SHEILA 40 YEARS GODFREY, GARY Highlight on Employees The Employee Anniversary Recognition Program Securitas Canada s Employee Anniversary Recognition Program is designed to formally recognize employees on key anniversary dates. Employee recognition, be it for number of years of service or for other reasons, is a crucial component of employee motivation. Taking the time to recognize an employee goes a long way towards strengthening both employee and client relationships. Our clients appreciate the fact that Securitas understands and demonstrates that people make the difference! The Employee Anniversary Recognition Program is to be administered locally by each Area and should include an Employee anniversary recognition pin (available for one, three and five-year anniversaries and every five years after that), an employee award certificate and a congratulations letter to the employee. This information is all available on the Knowledge Library.

7 The Securitas Hotline The Securitas Hotline is a secure and confidential way for employees to report ethics, safety, and other workplace concerns. You can place a call to The Securitas Hotline at or file a report online at 24 hours a day, 7 days a week. Remember, many Securitas employees work at client facilities and are expected to observe and report certain types of situations as part of their job. The Securitas Hotline is not a substitute for everyday reporting, but should be used to report only those conditions or situations that you were unable to resolve through local branch management. What issues should I first take to my branch management? Working through your chain of command is key. Questions pertaining to uniforms, paycheques, or clarification regarding Company policy should first be addressed with your Branch Manager. However, if you are uncomfortable with approaching local management or did not receive a satisfactory response from them, The Securitas Hotline is an appropriate option. What types of concerns should I report to The Securitas Hotline? Harassment Discrimination Alcohol or drug use Workplace violence Policy violations Pay issues Health and safety issues Theft, fraud, or damage to company property Ethics violations or any illegal activity Unfair treatment of any kind John Coletti, Vice President Human Resources These concerns may arise from observing the following types of inappropriate conduct: An employee exhibiting signs of violent behaviour. Someone selling drugs at work. An employee risking an accident because of drugs or alcohol use. A fellow employee taking Company or client property such as cash, supplies, inventory or equipment. Someone vandalizing Company or client property or equipment. Yourself or someone else being treated unfairly or unprofessionally because of sex, race, national origin, age, disability, religion or other protected grounds A co-worker making a false injury claim. What happens when I make a report? You can either call in a report or submit one online. When you call, a Securitas Hotline communications specialist will answer your call and ask you a series of questions to understand the nature of your call. It is important that you provide information such as the name and location of your branch office and any other pertinent information that will assist the company in researching and resolving your concern. The communications specialists will take your information and prepare a written report that will be forwarded to Securitas management. When you make a report online, you are asked to respond to a series of questions as well. A report is also generated and forwarded to Securitas management. After the report is reviewed, it will be assigned appropriately to initiate an inquiry. Will I have to give you my name? No, you do not have to give your name if you do not wish to. The information in your report will always be confidential. However, in some cases, management may need more information in order to address your concerns, or you might be encouraged to meet with a management representative if you were personally affected by the situation being reported. But it will always be your decision whether to identify yourself. What if I don t have all the facts? Securitas wants you to report all concerns in good faith. We will look into the information you provide, attempt to verify it and take appropriate action. If additional information is needed, someone will contact you. How do I check the status of my report to The Securitas Hotline? After you submit your report, you will enter a custom password and be assigned a unique report key. This information is exclusive to your report and is unavailable to Securitas in order to protect your confidentiality if you chose to remain anonymous. You can use your password and report key to contact The Securitas Hotline either by phone or web to obtain a response or provide additional information. The Securitas Hotline or 1-(866)

8 Prevention of Slips, Trips & Falls John Coletti, Vice President, Human Resources Why is prevention of slips, trips and falls important? In Canada over 42,000 workers get injured annually due to fall accidents. This number represents about 17% of the "time-loss injuries" that were accepted by workers' compensation boards or commissions across Canada (based on statistics from Association of Workers' Compensation Boards of Canada, 2011). How do falls happen? Statistics show that the majority (66%) of falls happen on the same level resulting from slips and trips. The remaining 34% are falls from a height. Slips Slips happen where there is too little friction or traction between the footwear and the walking surface. Common causes of slips are: wet or oily surfaces occasional spills weather hazards loose, unanchored rugs or mats flooring or other walking surfaces that do not have same degree of traction in all areas Trips Trips happen when your foot collides (strikes, hits) an object causing you to lose the balance and, eventually fall. Common causes of tripping are: obstructed view poor lighting clutter in your way wrinkled carpeting uncovered cables bottom drawers not being closed uneven (steps, thresholds) walking surfaces How to prevent falls due to slips and trips? Both slips and trips result from some kind of unintended or unexpected change in the contact between the feet and the ground or walking surface. This shows that good housekeeping, quality of walking surfaces (flooring), selection of proper footwear, and appropriate pace of walking are critical for preventing fall accidents. Housekeeping Good housekeeping is the first and the most important (fundamental) level of preventing falls due to slips and trips. It includes: cleaning all spills immediately marking spills and wet areas mopping or sweeping debris from floors removing obstacles from walkways and always keeping them free of clutter securing (tacking, taping, etc.) mats, rugs and carpets that do not lay flat always closing file cabinet or storage drawers covering cables that cross walkways keeping working areas and walkways well lit replacing used light bulbs and faulty switches Without good housekeeping practices, any other preventive measures such as installation of sophisticated flooring, specialty footwear or training on techniques of walking and safe falling will never be fully effective. Flooring Changing or modifying walking surfaces is the next level of preventing slip and trips. Recoating or replacing floors, installing mats, pressuresensitive abrasive strips or abrasive-filled painton coating and metal or synthetic decking can further improve safety and reduce risk of falling. However, it is critical to remember that high-tech flooring requires good housekeeping as much as any other flooring. In addition, resilient, nonslippery flooring prevents or reduces foot fatigue and contributes to slip prevention measures. Footwear In workplaces where floors may be oily or wet or where workers spend considerable time outdoors, prevention of fall accidents should focus on selecting proper footwear. Since there is no footwear with anti-slip properties for every condition, consultation with manufacturers' is highly recommended. Properly fitting footwear increases comfort and prevents fatigue which, in turn, improves safety for the employee. What can you do to avoid falling at work? You can reduce the risk of slipping on wet flooring by: taking your time and paying attention to where you are going adjusting your stride to a pace that is suitable for the walking surface and the tasks you are doing walking with the feet pointed slightly outward making wide turns at corners You can reduce the risk of tripping by: keeping walking areas clear from clutter or obstructions keeping flooring in good condition always using installed light sources that provide sufficient light for your tasks using a flashlight if you enter a dark room where there is no light ensuring that things you are carrying or pushing do not prevent you from seeing any obstructions, spills, etc.

9 Prevention of Heat Related Illnesses John Coletti, Vice President Human Resources HEAT ILLNESS CAN BE DEADLY. Every year, thousands of workers become sick from exposure to heat, and some even die. Heat illnesses and deaths are preventable. Employers are responsible for providing workplaces that are safe from excessive heat. What is heat illness? How can heat illness be prevented? Who is affected? What is heat illness? The body normally cools itself by sweating. During hot weather, especially with high humidity, sweating isn't enough. Body temperature can rise to dangerous levels if precautions are not taken such as drinking water frequently and resting in the shade or air conditioning. Heat illnesses range from heat rash and heat cramps to heat exhaustion and heat stroke. Heat stroke requires immediate medical attention and can result in death. How can heat illness be prevented? Employers should establish a complete heat illness prevention program to prevent heat illness. This includes: provide workers with water, rest and shade; gradually increase workloads and allow more frequent breaks for new workers or workers who have been away for a week or more to build a tolerance for working in the heat (acclimatization); modify work schedules as necessary; plan for emergencies and train workers about the symptoms of heat-related illnesses and their prevention; and monitor workers for signs of illness. Workers new to the heat or those that have been away from work and are returning can be most vulnerable to heat stress and they must be acclimatized. To prevent heat related illness and fatalities: Drink water every 15 minutes, even if you are not thirsty. Rest in the shade to cool down. Wear a hat and light-colored clothing. Learn the signs of heat illness and what to do in an emergency. Keep an eye on fellow workers. "Easy does it" on your first days of work in the heat. You need to get used to it. If workers are new to working in the heat or returning from more than a week off, and for all workers on the first day of a sudden heat wave, implement a work schedule to allow them to get used to the heat gradually. Working in full sunlight can increase heat index values by 15 degrees Fahrenheit. Keep this in mind and plan additional precautions for working in these conditions. Remember these three simple words: Water, Rest, Shade. Taking these precautions can mean the difference between life and death.

10 Employee Wellness: Tips for Healthy Living John Coletti, Vice President Human Resources With busy schedules and lifestyles, keeping the mind, body and soul healthy can be a major challenge. Securitas would like to offer these tips to help everyone live a happy, healthy, safe and balanced life: Get Physical Exercise not only helps you build muscle, lose weight and gain self-confidence, but it's vital in maintaining a healthy heart. And, don't think you need to spend hours at the gym to achieve a new physical you. From strength training and cardio workouts, to walking the dog or taking the stairs anything that gets your heart pumping will benefit your health. Stress is a Mess Over time, stress can lead to serious health issues such as obesity, depression and even death. Wellness experts suggest that when you start seeing red, instead think blue as in blueberries. Antioxidants found in the tasty fruit fight stress hormones. Also, don't forget to breathe. Inhaling a deep breath for 5 seconds then exhaling for another 5 seconds can help clear your mind and enhance blood circulation. LOL, Laugh Out Loud Build your immune system through laughter! Healthincreasing hormones like endorphins are released into your body when you laugh. Additionally, laughter works your abdominal muscles. Eat Healthy We know we should eat healthy, choose the ideal proportions or foods and food groups to eat according to your body size and structure. For more information, please reference Canada s Food Guide. Get Plenty of Zzzzzz s Between work, family and extra activities, it s sometimes difficult to get the necessary 6 to 8 hours of sleep per night. Be sure to avoid caffeine or exercise right before bed. Instead, try reading a book or mediating. What s Up, Doc? Going to the doctor only when you re sick isn t going to cut it. For both your physical and mental wellbeing, it s wise to have a routine annual physical examination. Especially if your family has a history of health problems, such as heart disease, diabetes or high blood pressure, getting regular check-ups can help prevent or detect serious health issues. Yoga-tta Do It Yoga, an ancient practice of stretching and breathing techniques, has become a popular exercise for both men and women. In addition to releasing positive energy, yoga prevents injuries, promotes flexibility and can add relief to a stressful day. The Right to Recreation You schedule meetings and appointments each week, so why not schedule time for recreation? Be sure to set time each week for activities you enjoy. Whether its dinner with family and friends, or taking the phone off the hook and curling up with a good book, be sure to block out time on your calendar with activities that you enjoy and will rejuvenate you.

11 Health & Safety James Evans, National Quality / Health and Safety Director Hot Weather Policy With the warmer summer months now upon us, we need to ensure that we properly communicate our Hot Weather Policy throughout the organization and we need to ensure we understand the importance of maintaining compliance with it to avoid accident and/or injury. The Management of Securitas Canada is committed to taking every precaution reasonable in the circumstances for the protection of our workers. In recognition and support of our goal of providing a healthy and safe workplace, Management is committed to the protection of employees and prevention of occupational illness and injury, occupational hazards and occupational disease. Working where it is hot puts stress on your body s cooling system. When heat is combined with other stresses such as hard physical work, loss of fluids, fatigue or some medical conditions, it may lead to heat-related illness, disability, and even death. Your body is always generating heat and passing it to the environment. The harder your body is working, the more heat it has to lose. When the environment is hot or humid or has a source of radiant heat, your body must work harder to get rid of its heat. Workers on medications or with pre-existing medical conditions may be more susceptible to heat stress. These workers should speak to their personal physicians about work in hot environments. Heat Stress Hazards Heat Rash Sunburn Fainting Cause Symptoms Treatment Prevention Hot humid environment; plugged sweat glands. Too much exposure to sun. Fluid loss and inadequate water intake. Red, bumpy rash with severe itching. Red, painful, or blistering and peeling skin. Sudden fainting after at least two hours of work; cool moist skin; weak pulse. Change into dry clothes and avoid hot environments. Rinse skin with cool water. If the skin blisters, seek medical aid. Use skin lotions (avoid topical anesthetics). GET MEDICAL ATTENTION. Assess need for CPR. Move to a cool area; loosen clothing; make a person lie down; and if the person is conscious, offer sips of cool water. Fainting may also be due to other illnesses. Wash regularly to keep skin clean and dry. Cover skin with clothing; apply skin lotions with a sun protection factor of at least 15. Reduce activity levels and/or heat exposure. Drink fluids regularly. Workers should check on each other to help spot the symptoms that often precede heat stroke.

12 Heat Exhaustion Fluid loss and Heavy sweating; GET MEDICAL AID. Reduce activity inadequate salt and water intake causes a person s body s cooling system to start to break down. cool moist skin; body temperature over 38 o C; weak pulse; normal or low blood pressure; person is tired and weak, and has nausea and vomiting; is very thirsty; or is panting or breathing rapidly; vision may be blurred. This condition can lead to heat stroke, which can be fatal. Move the person to a cool shaded area; loosen or remove excess clothing; provide cool water to drink; fan and spray with cool water. levels and/or heat exposure. Drink fluids regularly. Workers should check on each other to help spot the symptoms that often precede heat stroke. Heat Stroke If a person s body has used up all its water and salt reserves, it will stop sweating. This can cause body temperature to rise. Heat stroke may develop suddenly or may follow from heat exhaustion. High body temperature (over 41 o C) and any one of the following: the person is weak, confused, upset or acting strangely; has hot, dry, red skin; a fast pulse; headache or dizziness. In later stages, a person may pass out and have convulsions. CALL AMBULANCE. This condition can be fatal very quickly. Remove excess clothing; fan and spray the person with cool water; offer sips of cool water if the person is conscious. Reduce activity levels and/or heat exposure. Drink fluids regularly. Workers should check on each other to help spot the symptoms that often precede heat stroke. All employees are encouraged to take an adequate supply of fluids with them to sustain them over the duration of their shift. Securitas Canada encourages all employees to read and understand the symptoms and treatment of heat stress hazards. Should you experience any of these hazards, please notify immediately either your Supervisor, Manager, or the Dispatch Department so that the situation may be dealt with properly. Occupational Health and Safety is everyone s business. Ensuring full compliance with the Occupational Health and Safety Act and maintaining effective communication and a proactive approach to health and safety will not only mean a healthier and safer workplace, but will also improve employee morale and encourage other good business practices.

13 Quality Corner James Evans. National Quality / Health and Safety Director Quality is not just about what we do right; it is also about how we respond when things so wrong, or have the potential to do so. We often react to client, or self-identified issues without realizing we are utilizing a Corrective Action (CAPA) approach. This has become part of the way we both do business and keep business. The ISO referenced Securitas Corrective Action Procedure gives these actions structure and direction. This process also allows us to track our actions and learn from our challenges and successes. What is a Corrective Action? Corrective Action Plans (CAPA s) are improvements we take to eliminate causes of non-conformities or other undesirable situations. CAPA is a concept within the ISO business standard, which focuses on the systematic investigation of the root causes of identified problems or identified risks in an attempt to prevent their recurrence or to prevent risk of occurrence. Corrective actions are implemented in response to customer complaints, unacceptable levels of service or issues identified during an internal audit, or satisfaction survey. When faced with a service failure or other client identified concern, revealing the Root Cause is crucial to creating an effective solution. The Corrective Action Plan is based on the results of the Root Cause Analysis, giving each task purpose and a direct expected result. e.g. Enhance training on Post Orders to ensure all guards are aware of site procedures, with a training / meeting recorded to attach acknowledgement and ownership. Preventive actions are implemented in response to the identification of potential service failures. Things could go wrong, however if I take action now, it can be avoided. The CAPA documents both the potential risk and the action taken to prevent it from occurring.

14 The CAPA process has 4 stages. 1. The Root Cause Analysis (found on the knowledge library; to be completed and uploaded with the CAPA on the Client Database) 2. The creation of the Corrective Action Plan based on the Root Cause Analysis findings (CAPA plan located under the service plans tab in the Client Database and on the knowledge library) 3. The completion of each CAPA task, based on the established timelines within the CAPA. 4. Closure, including evidence of the completion / success of the CAPA. (to be uploaded to the CAPA under the attachments section at the bottom) How do I know if I need to create a CAPA? If the issue, service failure of concern has put our contract, customer relationship or integrity in jeopardy; create one. If the issue has occurred more than once, or a previous corrective action has failed; create one. Is there risk involved in me not taking action on a potential issue? Create one. Creating CAPA s is not about tracking our failures, but our successes!

15 Community Involvement James Evans, National Quality / Health and Safety Director Our 11 th Annual Securitas Canada Cure for Cancer Ball Hockey Challenge was a great success as Securitas employees together with their family and friends took to the Cawthra Arena on Saturday July 25 th to raise money for both the Canadian Cancer Society and the Make-A-Wish Foundation. Together, six teams faced-offed in this year s strictly for fun event which featured an A Pool and a B Pool and when the final buzzer sounded the Securitas GTSO Team took home the A Pool Championship while our event Platinum sponsor Unisync took home the B Pool Championship. Throughout the day players and supporters alike were treated to a great outdoor bbq while members from the Star Wars Canadian Legion 501 and Spiderman entertained all as the highlight from the event s Kids Zone. A special thank you to this year s fundraising organizing committee as without your efforts, this year s event would not have been possible! Members include: John Coletti (Vice President Human Resources) Sherri Mizrachi (Country Coordinator) Warren Young (National Director of Training) Dan Scott (National Accounts Manager) Patty Pereira (CSOC Manager) Christine Morton (Operations Manager, Toronto Branch) Charles Crossett (Branch Manager, Southern Ontario East) Milroy Mariampillai (Branch Manager, Toronto 2) Jennifer Johnston (Corporate - Marketing and Sales Specialist)

16 At Securitas Canada, we continue to help make magical wishes come true through our partnership with Make-A- Wish Canada! Together, we are bringing hope, strength, and joy to children and their families at a time when it s needed most. The special wish that Securitas Canada will be making come true in 2015 through our jeans day program is the wish of Myles, Age 5, Wilms Tumour. Myles absolutely loves the water, and so his wish, more than anything, is to visit waterparks! Myles recently had his wish reveal, a special party where he found out his wish is coming true thanks to Securitas Canada! Myles had a special afternoon at McDonald s with his family, to celebrate! Myles has two sisters with whom he is very close. He is especially excited to share this trip with them! When Myles returns from his magical wish, pictures will be shared with the team so that everyone can experience the magic we helped create, together! In addition to the wishes that we at Securitas Canada support, Make-A-Wish continues to grant many other life-changing wishes. In fact, their goal in 2015 is to grant over 500 wishes from coast-to-coast! One truly amazing wish granted is the wish of Maya, Age 4, Cancer, who wishes to be a ballerina! You can watch Maya s wish come true here: https://www.youtube.com/watch?v=7zexk8tkjxa. If you d like to get more involved in making wishes like Myles s and Maya s come true, there are a many great ways to get involved, including: 1. Payroll Deduction Program: Securitas Canada now offers employees an easy way to make wishes come true a little goes a long way! For details on how you can make a contribution via payroll deduction, contact Warren Young, 2. Make-A-Wish Rope for Hope: This unique adventure challenge event gives participants the chance to fundraise in support of local wish granting efforts in exchange for the opportunity to rappel down the side of an iconic city skyscraper! Events are taking place in Vancouver, Calgary, Edmonton, Toronto, London, Ottawa, Montreal and Halifax in For more info, visit: ropeforhope.ca.

17 Innovative Ideas Warren Young, National Director of Training

18

19 Purchasing Power Sherri Mizrachi, Country Coordinator We encourage you as a valued Securitas Canada employee to take advantage of the Corporate discounts we have secured for you: General Motors: Ford HP DELL Telus/Apex enter passcode - VC648 enter affiliate passcode epp_securitas , Member ID: Securitas Login: Securitas, Password: telusplan For any questions or details please contact Sherri Mizrachi, Country Coordinator at Guard Referral Program Securitas Canada has an employee referral program ask your Branch Manager for details Follow us on:

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