BFSI BPO. We help customers DO BUSINESS BETTER! Wipro BFSI DO BUSINESS BETTER

Transcription

1 BFSI BPO We help customers DO BUSINESS BETTER! Wipro BFSI DO BUSINESS BETTER

2 Globally, the BFSI sector is undergoing a major transformation due to changes in economic conditions and the increased focus of regulators and law-makers. Much has changed after the crisis while recuperating, both globally and domestically. What has not changed is the importance to any economy, of the organizations which are globally competitive. Market cycles come and go but the competition and zeal for survival and profitability never disappears. Wipro is helping leading retail and investment banks, brokerage firms, transfer agencies, market infrastructure providers and insurance firms achieve these objectives by sharing responsibility and adding value to business processes. WIPRO BFSI BPO Wipro is the trusted partner every firm in the BFSI sector needs in its journey to meet the challenges posed by an increasingly competitive business environment and changing risk patterns. The combination of experience and agility that we are known to offer to our clients makes us a dependable partner who can manage business processes in an efficient, consistent and predictable manner. Wipro's expertise is validated by the benefits we have delivered to our BFSI clients through process accelerators, flexible global delivery models and productivity benefits driven through "Business Value Meter" and process excellence initiatives.

3 INDUSTRY FOCUSED SERVICES Retail/Consumer Banking Credit Card Account Fulfilment & Servicing Across Channels Credit Card Dispute and Chargeback Processing Mortgage Loan Origination Platform based on NetOxygen Mortgage Loan Servicing Auto Loan Servicing RETAIL BANKING, CREDIT CARDS & MORTGAGE SECURITIES & CAPITAL MARKETS Clearing & Settlements Reconciliation & Control Data Operations Asset Servicing Fund Service Loan Processing Middle Office Customer Support Technical Support Services Finance & Accounting Order Management & Procurement Human Resources Outsourcing Research & Analysis Onsite Business Analyst Support Onsite Process Excellence Engagements OTHER SERVICES INSURANCE Business Acquisition/Agency Services New Business Policy Servicing Claims Processing Experience of executing flexible operating models Delivery centers across 10 cities in India, China, Ireland, UK and South Africa Bringing value beyond labor arbitrage through IT enabled comprehensive and modular solutions Business Value Meter delivered financial savings in excess of 800 million USD

4 INDUSTRY FOCUSED SOLUTIONS Wipro offers cutting edge business solution that enable banks, financial institutions and insurance firms to do business better. v Go c e S er u m g d in rit n Le n en ie t s Risk I a ns n a d n u d ra an n Cr C d c e a d it pi e t Co al C mp ar d M ar li s k an e t s c e Simple BFSI SOLUTIONS Safe Operational Risk Framework using Base))) Workflow Reference Data Operations (Client/Account/KYC/ Instrument/SSI) supported by Workflow and Case Management Tools Reconciliation Utility-based on Intellimatch Wealth Management Solution using Enterprise Data Obfuscation Technology TM Mortage Operations & Technology Mortgage Orgination - Platform + Operations Mortgage Servicing - Partner Platform + Operations Credit Card Servicing Dispute Resolution Charge-back Processing Horizontal Solutions Reconciliation Reference Data Management Life New Business Optimization WlnSum : Wipro s Underwriting Support Solution ipersist : Wipro s Persistency Model Payment Protection Insurance Complaints Handling Claims Management Optimization Customer Due Diligence, On-boarding, Periodic Review, Remediation, etc. AML Watchlist & Transaction Monitoring FATCA Compliance Credit Risk Market Risk Operational Risk Regulatory Reporting

5 BUSINESS VALUE METER Business value meter is a comprehensive tool to measure the value delivered to customers in the following categories: Comprehensive Measurement System Single source to report the value delivered to customers Direct Benefits Reduction in FTE / Cost per transaction Cost Avoidance Reduction in interest claims, operation's loss Improvement in Metrics Reduction in TAT, outstandings, etc. Business Improvement Reduction in time to market, improvement in sales Customer Satisfaction Improvement in end customer satisfaction Reputation Gain Improvement in rankings like Z/yen, ISF, etc. SUCCESS THE STORIES WRITE THEMSELVES Leading US Card Issuer Investment Banking Operations for a Global Banking & Financial Services Firm $ 8 Million saved for a US credit card issuer as part of the gain sharing contract signed in % reduction in routes - general correspondence 50% reduction in routes - credit bureau investigation and delta specialty ops 80% reduction in routes - secured messaging 30% reduction in standard case volumes Secured messages volume reduced from 100,000 to <15,000 ensuring customer's query is serviced in one minute by either self servicing or chat Managing Settlements, Equity/Fl Middle Office, Trade Support and Asset Servicing functions across US, EMEA, APAC regions supporting multiple operating models - Captive & Outsourced Product coverage includes Cash Equity and Fixed Income Delivering - 10% productivity benefits year on year through process excellence and tools, technology & platform enhancement projects Strategic relationship since last 5 years supporting bank's right sourcing strategy Managing operational risks effectively - dedicated team focusing on operations risk management UK's large Bancassurance Company Over 200 professionals working out of delivery centers in Shannon, Ireland and Pune, India Fixed cost of ownership and commited savings of 35% Transfer of people and site, and a commited TCO Wipro established as a Third Party Administrator Specialized redressal / complaint handling units for PPl and fraud detection functions To reduce costs base further, Wipro to be responsible for the admin of the technology platform

6 WIPRO BPO Driving standardization and differentiation in outsourcing services STANDARDIZATION Run standardized & efficient operations TM Industry leading process platform - Base))) Standardized processes across expanding global location Beyond SLAs, delivering insights and measurable business impact DIFFERENTIATION Differentiate and grow client business Pre-built process asset based solutions Industry focused platform - integrated IT - BPO services Commit predictable business outcomes Working together to provide integrated industry and customer-focused solutions , Partner to Industry Leaders Attracting Talent Synergy with IT Global Presence Thank you for your tireless dedication. It does take the entire team to produce these numbers and it can only happen through constant focus and understanding of our long term strategy. What a dramatic change from when we first started measuring in March 2011 and what a great success story to date! Nicely done. Thank you. Vice President The Largest Payment Network Provider

7 CREDIBILITY ENDORSED It is not easy migrating whole operations across the globe and to have everything running smoothly, no matter how many times you have accomplished it. It is different every time. You can all be proud of yourselves, as we have migrated over a half billion in invoice processing in 6 months and into its steady state. Director Expense Management A Leading American Investment Bank Absolutely incredible results! I couldn't be more proud of our teams across the globe who have turned this interaction type into an amazing experience for our customers. What is the next goal you will shatter? That is said with a smile on my face... Senior Vice President Leading US Card Issuer The results been staggering. All of the analysis from Q1 is coming to fruition with some real tangible delivery. Global Head Derivatives Ops Leading European Investment Bank Excellent service wins us a huge amount of business and is a key differentiator for our team so thanks for all the support from you and the rest of the team. Sales Director Leading Insurance Company - International Markets

8 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server. IND/CREST/APR2013/G014D

9 WIPRO BPO CAPITAL MARKETS Wipro BFSI Capital Markets DO BUSINESS BETTER

10 NAVIGATING CAPITAL MARKETS Improving operating margins, consistently meeting regulatory compliance, mitigating business risks and achieving sustainable growth are the key drivers today for all capital market firms. Realizing the mammoth task ahead, firms are looking for partners who can help them achieve these objectives by sharing responsibility and adding value to business processes. With the right capability and credentials, Wipro s Capital Markets BPO practice is a partner of choice. Four of the top 10 global universal banks choose Wipro for their run the bank and change the bank functions because of the continuous value delivered in meeting their business objectives. WIPRO S CAPITAL MARKET SERVICES Industry insights gained through managing capital market operations for more than seven years have helped us develop focused solutions to address the issues faced by our capital markets clients. We integrate these solutions with initiatives like process standardization, continuous improvements, asset monetization and right shoring. Each of these solutions creates deep impact on operational performance and delivers sustainable benefits. With our end to end capability covering Clearing & Settlements, Reconciliations, Asset Servicing, Reference Data Management, Loans Processing, Fund Services and Research, we provide services to a diverse set of clients including global investment banks, retail brokerage firms, wealth managers, transfer agencies and market infrastructure providers. Our value proposition includes: Strong Domain Capability Global Markets Coverage Effective Capacity Management Metrics and Documentation Driven Culture Guaranteed Savings through Process Excellence Global Delivery Capability

11 Clearing & Settlements Loan Processing CAPABILITY OVERVIEW CAPABILITY OVERVIEW Data Operations Asset Servicing Reconciliation & Controls Middle Office Functions Fund Services INDUSTRY FOCUSED SOLUTIONS INDUSTRY FOCUSED SOLUTIONS TM Operational risk framework using Base))) workflow Reference data operations (Client/Account/KYC/Instrument/SSI) supported by workflow and case management tools Reconciliation utility-based on Intellimatch Wealth management solution using enterprise data obfuscation technology RECOGNITION Recognized as a 'Leader' in Capital Markets BPO Services by Analysts Providing middle office and back office services to global investment banks, retail brokerage firms, wealth managers, transfer agencies and market infrastructure providers Providing global markets coverage - 56 markets including US, EMEA and APAC Key products supported include Prime Brokerage, Equity, Fixed Income, OTC Derivatives, Mutual Funds and Listed Options We serve 7 major Investment Banking and Financial Services across 6 locations in 2 countries covering 56 markets including US, EMEA and APAC

12 SUCCESS - THE STORIES WRITE THEMSELVES A unique combination of best practices, industry experience and superior understanding of the client s environment has carved out credible success stories over a period of 6 years. Supporting FLEXIBLE OPERATING MODELS of a Global Investment Bank and Wealth Manager Helping the client set up their offshore captive center in Mumbai Managing investment banking and wealth operations with 400 resources in an outsourced environment and supporting them with their India BCP strategy through hot seats in Chennai Providing a scalable staffing model through onsite staff augmentation and project based engagements Providing CHANGE THE BANK services to a leading European Investment Bank Dedicated Change the Bank team comprising of 50+ experts delivering operations and IT synergy benefits Successfully migrated complex flows / markets across EMEA, APAC and NA to new platforms to support equity clearing, settlement operations and asset servicing Legal Entity Master creation and maintenance service Delivering PRODUCTIVITY BENEFITS to a leading American Investment Bank Successfully delivered 166 process improvement initiatives in the last three years across multiple product lines i.e. Fixed Income, Loans, Derivatives, Expense Management and Trade support Substantial reduction in turn-around times in processes, thereby delivering quantified cost savings, often FTE savings, that the client has been able to realize at the end of each improvement initiative Reduction in exception volumes through increased auto-match rates leading to lowering of failed trades and breaks

13 It is not easy migrating whole operations across the globe and to have everything running smoothly, no matter how many times you have accomplished it. It is different every time. You can all be proud of yourselves, as we have migrated over a half billion in invoice processing in 6 months and into its steady state. Director Expense Management, leading American Investment Bank "The results in Q2 have been staggering. All of the analysis from Q1 is coming to fruition with some real tangible delivery. Thank you very much for your efforts; it wholly underpins our Vision 6 objectives. Global Head Derivatives Operation, leading European Bank CREDIBILITY ENDORSED "I just wanted to take a moment to inform you of this wonderful success story regarding our new engagement. The savings identified by the team during Week 1 could approach a substantial number in 2012 alone. Feedback from onshore leaders and the SMEs about the group s work has been stellar. Unearthing this huge opportunity to save in Week 1 is an added bonus." Senior Manager Advisor Services, leading American Brokerage Firm I just want to recognize our offshore partners for processing with 100% accuracy in March 2013! This is a major achievement and I want to bring this to everyone's attention since it is the first time this has happened in our Offshore Security Master engagement. Managing Director Security Master Data Services, leading Investment Bank After many years of partnership we have a good level of trust and confidence that Wipro executes effectively and efficiently. We need Wipro s help to succeed in our commitment to client excellence, to raise the bar, and sustain this through Global Head of the Equities SPG Securities Utility and Client Service, leading European Investment Bank The results been staggering. All of the analysis from Q1 is coming to fruition with some real tangible delivery. Global Head Derivatives Ops, leading European Investment Bank

14 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognised globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organisation wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server. IND/CREST/APR2013/G014D

15 Powered by Base))) BROKERAGE SOLUTION Combining Platform and Services to Provide Business Value Key Focus Areas Investment Banks conduct a large volume of transactions, both Payables for transactions made via other brokers and Receivables for brokerage commission earned from their own clients. Hence, they need to manage: High turnaround time Large number of write-offs due to delay in resolving commission disputes High cost of operations due to manual intervention despite existing reconciliation systems Low customer satisfaction resulting in attrition Wipro s Solution Diagnose and monitor business metrics using Base))) Analytics Transaction and operations data analysis to improve efficiency Capture and analyze reasons for disputes and help fix the root causes Solving business issues using Base))) Ops Fully configurable, efficient Recon Engine supporting high volume trade data Rule Builder to define matching rules Integrated workflow to increase efficiency of manual matching Integrated and exception handling Business and operations reports and dashboard for better process visibility Efficiency and cost reduction Outsource operations and save a minimum of 20-25% TCO End-to-end automation reducing TAT by 15-20% 30-40% reduction in TCO 25-30% reduction in TAT through end-to-end automation 15-20% reduction in excess payments and dispute write-offs Why Wipro Serving seven global Investment Banking and Financial services organizations covering 56 markets Providing middle office and back office services to global investment banks, retail brokerage firms, wealth managers, transfer agencies and market infrastructure providers Supporting key products like prime brokerage, equity, fixed income, OTC derivatives, mutual funds and listed options

16 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of Business through Technology helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit or contact us at info@wipro.com DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server. IND/CREST/APR2013/G030D

17 Powered by Base))) CLAIMS MANAGEMENT SOLUTION Combining Platform and Services to Provide Business Value Key Focus Areas Investment banking trade operations involve huge volumes, with a sizeable part of transactions getting settled later than intended. Such delays in settlement lead to frequent interest or dividend claims that the banks have to pay on these high value transactions. To settle these claims, banks have to manage the following: High turnaround time for each transaction, up to 60 days Delays in initiating and validating the claims High cost, errors and exceptions due to manual process of settling and accounting for claims Claims not settled due to inadequate follow up Penalties due to late payments Wipro s Solution Diagnose and monitor business metrics using Base))) Analytics Analysis of transaction and operations data to understand loss patterns Capture and analyze customer feedback for effective CSAT 30-40% reduction in TCO 25-30% reduction in TAT through end-to-end automation 15-20% reduction in excess payments and dispute write-offs Solving business issues using Base))) Ops Manage Receivable and Payable claims simultaneously Bilateral netting Integrated and exception management Auto chasers to follow up on receivables Efficiency and cost reduction Outsource operations and save a minimum of 25-30% TCO End-to-end automation reducing TAT by 20-25% Why Wipro Serving seven major Investment Banking and Financial services firms across six locations in two countries covering 56 markets Recognized as a leader in Capital Markets BPO services by analysts Providing middle office and back office services to global investment banks, retail brokerage firms, wealth managers, transfer agencies and market infrastructure providers

18 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server. IND/CREST/APR2013/G030D

19 Powered by Base))) CREDIT AND COLLECTIONS SOLUTION Combining Platform and Services to Provide Business Value Key Focus Areas Every organization needs to manage its credit and collections well to ensure optimum working capital, minimal days sales outstanding (DSO), manage delinquency and reduce bad debt write-offs. To ensure these objectives are met, it needs to focus on the following : Setting up customer credit limits based on payment trends and credit worthiness Non-standard manual credit rating processes based on third party scores Inaccurate credit check methods Ineffective collection strategies with high dependency on human skills Invoices not settled due to poor follow-up on receivables Lack of regular and consistent collection follow-ups Wipro s Solution Diagnose and monitor business metrics using Base))) Analytics Predictive analytics on credit rating Ongoing credit check and monitoring of customer payment behavior Early visibility to potential credit risk and insights to defaulters Effective collection strategies to align with collection goals - prioritization, follow-up frequency, mode of follow-up, reminders to debtors on promise to pay commits Solving business issues using Base ))) Ops Integrated solution to manage credit setup, collections and dispute management Analytical framework to check credit usage and average days overdue Built-in work flow to address credit limit update and timely resolution of collection issues Documented and structured dunning efforts to improve collections Objective dashboards to view critical metrics like DSO, percentage of bad debts, cost of collections, number of high risk customers contacted Efficiency and cost reduction Outsource operations and save a minimum of 35-45% on TCO End-to-end automation reduces collection efforts by 20-25% Up to 25% reduction in potential bad debts 10-15% improvement in collection efficiency Up to 30% reduction in dispute management effort Why Wipro A pool of 1,500+ collections experts across the value chain, handling >30 billion receivables annually possessing deep industry expertise covering the latest industry specific rules and best practices across accounts payable activities. Managing receivables for 20+ customers worldwide Helping achieve financial objectives by consistent monitoring of credit and collections

20 About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies 2013 IND/CREST/APRIL2013/G-030D

21 RIGHT SOURCING PROGRAM DESIGN & IMPLEMENTATION A proactive approach to partnership driving efficiency and delivering significant cost savings in an accelerated timeframe INDUSTRY LANDSCAPE New financial regulations, the recent economic crisis and the recession are pushing global financial institutions to review their operating model and manage their functions in a more cost effective manner. THE OPPORTUNITY The client, a leading Investment Bank & Wealth Manager, was looking for an operating model that is able to stand up to the current regulatory agenda and compliance needs, is predictable and result oriented and provides for the right balance between a captive and third party service provider. The challenging market and economic environment forced the bank to adopt a strategic change and integration program to improve return on equity by reducing the cost base. A major enabler to achieve cost reduction was to implement an operating model that leverages the bank's skills and infrastructure through a 'One Bank' approach across its investment banking and wealth divisions. The expanding client base in terms of both transaction volume and regional presence accentuated the need to have a scalable and robust operating model. The bank responded to these needs by embarking on a 'right sourcing' program aimed at putting in place an integrated, robust, scalable and cost efficient operating model. The experience of working on different operating models and understanding of compliance requirements were the compelling reasons for choosing Wipro as the partner in this right sourcing journey. CLIENT BACKGROUND The bank is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking, and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia..

22 WIPRO SOLUTION The result oriented operating model implemented by Wipro was robust, scalable and cost effective. It also provided the right balance between captive and third party services. Wipro was selected as a partner of choice after a rigorous selection process on account of its operationally flexible and capable solution. The experience of working on different operating models and understanding of compliance requirements were the compelling reasons for choosing Wipro as the partner in this right sourcing journey. In this journey Wipro not only played the role of a service provider but also that of a trusted advisor. PROGRAM HIGHLIGHTS Strategic partnership driven by strong governance & service management. Captive Center Set up Year 3, January Bank's captive center set up within Wipro premises; reciprocal BCP arrangement between captive and Wipro; common service management framework BUSINESS IMPACT The business benefits were in line with the bank's overall objective of achieving the 'right sourcing' model. Value delivered by Wipro includes: Helping the client set up their offshore captive center in India Managing Investment Banking and Wealth Operations in an outsourced environment Supporting the client's India BCP strategy Providing a scalable staffing model through onsite staff augmentation and project based engagements Deployment of a Seed Team (existing Wipro resources with similar experience) to accelerate knowledge transfer Seamless transition in a compressed timeframe without increasing the risk profile of the program Commercial model meeting the financial objectives of the program and delivering productivity benefits year on year 400+ Headcount Year 2, December New processes migrated including 'Change the Bank' projects; augmented staff within the client's center to manage attrition risk; committed to deliver productivity benefits year-on-year Program Commences Year 1, October PMO set up at Wipro and client's end to manage migration from Europe, US and APAC Target Operating Model Design Year 1, April Joint assessment of functional split between captive and Wipro About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies 2013 IND/CREST/APRIL2013/G-014D

23 Extended Captive Tailor-made to Suit your Risk Appetite Wipro Capital Markets

24 Table of Contents 03 Tailor-made to Suit your Risk Appetite 03 Current Operating Model Trends 04 Futuristic Operating Model 05 Tailor-Made to Suit your Risk Appetite 06 Not Just a Concept but a Reality

25 Tailor-made to Suit your Risk Appetite Organizations the world over continue to feel the impact of the current economic environment of low demands and are therefore faced with the need to amend their cost structures across product servicing and support functions. At the same time, increasing regulatory requirements and continuously changing market conditions expose firms to potential financial and reputational risks. This brings an increased emphasis on deploying the right operating model that helps balance costs, risks and regulatory mandate. Current Operating Model Trends Over the last few years organizations have tried and adopted several operating model aimed at consolidating key processes globally to help achieve the following objectives: Reduce cost of operations - labor arbitrage, resource rationalization, economies of scale, cost variability Improve quality of service - eliminating inconsistencies through standardization, process harmonization, sharing of best practices Faster time to market - scalability, predictability Mitigate risks - operational, regulatory, reputational, financial and outsourcing Without a right-mix of a CAPTIVES Firm owned entity that performs core as well as noncore business processes for the parent firm portfolio-of-strategies that leads to a balance between outsourcing & traditional captive centers, it is not easy to successfully achieve required objectives. HYBRID CAPTIVES Firm owned entity that performs core business processes for the parent firm, but outsources noncore work to a service provider OUTSOURCED Business processes are fully outsourced to a service provider DIVESTED CAPTIVES - Firm exits the investment made in a captive center Absence of Right-Mix of Operating Models Need for a New Generation Captive 03

26 Futuristic Operating Model Measurable reduction of cost of ownership, managing risks and sustainability of operations are the key areas of concerns for most stakeholders across all the operating models. External drivers like regulatory requirements, wage inflation, inflation in other cost elements, foreign exchange fluctuations combined with internal drivers like high cost of ownership, stagnated operational efficiency, exhausted cost arbitrage potential and absence of continuous efficiency improvements leave no options to firms but to look at innovative operating models. Extended captive is an operating model in which the service provider makes the capital investments in suitable locations keeping centers ready for clients to hire and pay for on a use basis. The service provider can also offer related services like hiring people, training, facilities & IT maintenance, regulatory licensing etc. Therefore in this way it brings together best practices from various operating models to create a sustainable operating model under one roof following a common service management framework. Key value-adds that this model brings are depicted below. Out of 150 of the largest global companies that we looked at, 30% changed their strategy for managing their captive centers - some more than once. The Wall Street Journal Managing Risks Extended Captive Balancing Costs Maintaining Controls Combined Benefits from Captive and Outsourcing KEY PARAMETERS CAPTIVES EXTENDED CAPTIVE OUTSOU - RCED Capital Expenditure (IT, Infrastructure) Operational Expenditure Management Bandwidth Time to Market Financial Risk Operational Risk The table of comparison presented here compares three operating models, captive, extended captive and outsourced across key parameters to demonstrate which model is more advantageous. Expansion Capability Outsourcing Risk Changing Operating Model Flexibility Reputational Risk Efficacy of controls Data Security, Governance, Compliance Local Statutory Licensing - Advantageous - Disadvantageous - No Significant Difference 04

27 Tailor-Made to Suit your Risk Appetite In the extended captive model, clients have the option to choose to either own or to pay as they use services across areas of people, process, technology and infrastructure. The array below depicts services that a client can either own or pay for as they use in an extended captive model. Client needs may differ - the table below depicts a typical selection: Infrastructure / Seat Cost Technology Cost SERVICE OPTIONS Physical Premises CHOICE Pay per Use FTE Cost Furniture & Fixture Pay per Use Network & Telecom FacilitiesMaintenance Pay per Use Pay per Use Management Cost Cost Captive Operations Technical Security Own Technology Maintenance Local Statutory Licensing HR Policies Staff Recruitment Staff Augmentation Training Pay per Use Pay per Use Own Pay per Use Pay per Use Pay per Use Service provider absorbs capital expenditure, clients pay for services used. Corporate Identity Design Own Corporate Identity Implementation Pay per Use Transition, SLA & Metrics Culture Pay per Use Clients have the Option-to-Choose to own or to Pay-per-use Typical cost savings benefits increase as a firm moves from a captive to extended captive to the fully outsourced operating model. Extended captive allows firms to maintain similar levels of control as a captive while enhancing the cost benefits closer to the levels of a fully outsourced model. An indicative comparison is depicted below. Outsourced Captives Infra Cost Lowest EC Highest Tech. Cost Lowest EC Highest Labor Cost Lowest EC Highest Management & Travel Cost Lowest EC Highest Utilization Cost* Lowest EC Highest EC Extended captive *due to absence of productivity benefits 04 05

28 Not Just a Concept but a Reality Extended captives meet varied requirements of clients - from a small to a large number of seats, flexibility to ramp-up or ramp-down based on business conditions, logical and technological segregation of workspace, security levels, with multiple models - full captive center, common services and full outsourced, all co-existing within the same premises. A common service management framework is a key criteria for the success of this model. The key challenges are reducing operational costs as well as managing risks that can potentially lead to financial & reputational losses. Given below is an illustration of how using advanced security options, the three model entities can co-exist and yet operate independently but in harmony without any compromise or deviation to the highest governance and compliance standards. COMMON ENTRY POINT Separated Extended Captive of the Firm Physical access to only Extended Captive IT Segregation (part of firms head office network) Tailor-made as per specifications (corporate identity) Outsourcing Service Unit of Service Provider No physical access to Extended Captive Physical access to Common Service + Outsourcing Service Unit IT Segregation as per requirement of Outsourcing Unit (part of service provider network) Dedicated IT links to several outsourcing projects (separate for each clients of service provider) Common Services of Service Provider Common service management framework Physical access to Extended Captive + Outsourced Unit IT Segregation (part of service provider network) 06

29 Wipro BPO s Capital Markets Practice Wipro is positioned uniquely in the market when it comes to providing services to Investment Banks and Financial Services firms. The breadth of our offerings, geographical coverage, operating model flexibility and focus on operational excellence has allowed us to be a valued partner to our clients, helping them navigate the present uncertain business and regulatory environment. Add to these our antecedents as a technology major helps to leverage on the synergies and create significant value for our clients. We work closely with our clients to build platforms for sustained competitive advantage. About Wipro Technologies Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has over 140,000 employees and clients across 54 countries. For more information, please visit 07

30 DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING WIPRO TECHNOLOGIES, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE , INDIA TEL : +91 (80) , FAX : +91 (80) North America South America Canada United Kingdom Germany France Switzerland Poland Austria Sweden Finland Benelux Portugal Romania Japan Philippines Singapore Malaysia Australia Wipro Technologies No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server. IND/CREST/APRIL2013/G007D

31 Wipro BPO Global Presence Kanata, Canada Shannon, Ireland Brantford, Canada Murray Hill, NJ USA 6 7 Atlanta, GA, USA Nashville, Tn Timisoara, Romania 8 Warsaw, Poland Dabrowa, Poland Bucharest, Romania Chengdu, China 9 Shanghai, China Chofu Japan Okinawa, Japan India 13 Centers Seats 11 Manila, Philippines Santa Fe, NM, USA Cebu, Philippines Mexico City, Mexico 5 Johannesburg, South Africa 12 Curitiba, Brazil Adelaide, Australia 13 Melbourne, Australia DO BUSINESS BETTER NYSE:WIT OVER 140,000 EMPLOYEES 54 COUNTRIES CONSULTING SYSTEM INTEGRATION OUTSOURCING