Traverse US Software Release Notes

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1 Triton Systems of Delaware, LLC Traverse US Software Release Notes Affected products RL3300 (Traverse) September 27, 2013 Version 1.3 Triton Systems of Delaware, LLC B Street Long Beach, MS PHONE: (228) FAX: (228) Triton Systems Page 1 of 22 September 27, 2013

2 INTRODUCTION... 3 PLATFORMS AFFECTED... 3 HARDWARE SUPPORT... 3 SOFTWARE REQUIREMENTS... 3 EXTERNAL DEPENDENCIES... 3 DESCRIPTION OF CHANGES... 4 EMV CAPABLE SOFTWARE... 4 MANAGEMENT FAVORITES... 5 CASSETTE DENOMINATION SECURITY MINIMIZE PARTIAL DISPENSE VAULT DOOR ALARM BEHAVIOR SHOW CORRECTIVE ACTIONS FOR TERMINAL ERRORS NOTIFICATION OF TERMINAL WARNINGS FIREWALL SUPPORT FILE TRANSFER INTERRUPTION RECOVERY SEND RANGE OF JOURNALS TO TRITON CONNECT DOWNLOAD KEYS FAILURE DESCRIPTION DOWNLOAD KEYS/DAY CLOSE SSL FAILURE EPP SERIAL NUMBER AT TRITON CONNECT ENABLE/DISABLE JOURNAL UPLOAD SINGLE NOTE TEST DISPENSE SOFTWARE UPDATE HISTORY TERMINAL ID VERIFICATION PING FUNCTION SSL CERTIFICATES RECEIPTS NOT PRINTING IN LOW MEMORY DEFAULT TRANSACTION TYPE MODEM COMMUNICATION TIME IMPROVEMENTS SCREEN FILE LOADING SCHEDULE REBOOT WHEN OUT OF SERVICE AUDIO TRANSACTION CHANGES ERROR CODE 563 AUTO RECOVERY CARD READER DESCRIPTION IN TRITON CONNECT UPDATE LOAD FILE DEFAULT PARAMETERS REVISION HISTORY Triton Systems Page 2 of 22 September 27, 2013

3 Introduction This document describes new functionality for the software release for Traverse for United States market. The differences described are from version Platforms Affected This release is for the following families: RL3300 (Traverse) Hardware Support The following is a list of hardware supported by this software: Display: 8 Wide VGA Card Reader: MagTek 215 Dip Reader, Sankyo ICM330 Dip Reader EPP: Triton SP-07 and Sagem EPP Dispenser: SDD, MiniMech, Hantle SCDU, Hantle HCDU Printer: Hantle LPU06 Modem: Triton Onboard Modem, Triton USB Modem, TDL Gateway Software Requirements The following load files are included with this release: xd34wcse3.2.0b.tfv Full load file xu34wcse3.2.0b.tfv Update load file Note: The filename for US Traverse has changed from xd30wcsf to xd34wcse to indicate this release is EMV Level 2 capable software. Note that an EMV card reader (Sankyo ICM330) is required for the ATM to be able to process ICC transactions. External Dependencies The following feature requires Triton Connect Version 5.6 or greater: File transfer interruption recovery Send range of journals to Triton Connect Triton Systems Page 3 of 22 September 27, 2013

4 Description of Changes EMV Capable Software This software release contains an EMV Level 2 compliant kernel that is capable of processing ICC cards. Note that an EMV card reader (Sankyo ICM330) is required to enable EMV! To enable EMV, you must navigate to the EMV area in management functions: Terminal Configuration (6) > More Options (0) > EMV Configuration (5) EMV Processing will be disabled by default. Press 1 on the pin pad to enable EMV. Once EMV has been enabled, the desired EMV applications must be selected in Terminal Configuration (6) > More Options (0) > EMV Configuration (5) > EMV Applications (2). Please consult the user manual for more information on EMV configuration. Triton Systems Page 4 of 22 September 27, 2013

5 Management Favorites A favorites menu will be added as the starting point of Management Functions after login. This menu will be enabled by default. The menu and menu settings will be unique to each management user. Button 0 will always point to the main menu and remain non-configurable. Initially, the favorites menu will have placeholder items instructing the user to enter a favorite for each button. Pressing a button while the text reads Put Favorite Choice Here will take the user directly to the configuration of that button (See Favorites Configuration). The following screenshot shows a configured favorites menu with a few unused buttons: Triton Systems Page 5 of 22 September 27, 2013

6 On initial setup, the favorite menu items can be configured directly from the Favorites menu. Once that menu is setup, the menu can be configured through the Favorites Menu Configuration function (Button 0) that will be added to the main menu. Once in the favorites menu configuration, the user has the option to enable/disable the favorites menu (Button 1) or to choose the functions to use for each button (Button 2). Triton Systems Page 6 of 22 September 27, 2013

7 If the management user disables the favorite menu, the user will be taken straight to the main menu upon login. Note that changes to the enable/disable setting will be applied on the next Management Functions login. If the user presses the Choose Favorites button, they will be taken to the choose favorites menu. Triton Systems Page 7 of 22 September 27, 2013

8 This menu is a replica of the favorites menu and allows the user to configure or re-configure the favorites. Pressing a button will bring up a list of functions the user can pick from to set for that button. The user will only be able to choose items they have access rights to. Any inaccessible items will not be shown in the list. If the user wants to disable a button, a None option will be available at the end of the list. Triton Systems Page 8 of 22 September 27, 2013

9 The following is a list of the available functions that any management user may choose for their favorites menu as long as they have access rights to the item. Terminal Close Functions Schedule Close Send Terminal Total Trial Close Day Close Trial Cassette Close Cassette Close Diagnostics Transaction Totals System Diagnostics Dispenser Card Reader Printer Modem / Ethernet Keypad General I/O Diagnostics Electronic Journal Display Unaudited Records Display Last X Display Selected Records Clear Journal Archive/Delete Journal View Journal Archive Journal Properties Auto Archive Password Maintenance Change User Password Change Username Modify User Access Add User Remove User Terminal Users User Access Report System Parameters Date and Time Regional Settings Volume Control Shut Down The Terminal Restart The Terminal Select Screen File Software Update Statistics Triton Systems Page 9 of 22 September 27, 2013

10 Schedule Reboot Terminal Configuration General Parameters Coupons Terminal Messages Cassette Setup ISO/Surcharge Properties Communication Ads-Graphics Optional Screens Optional Screen Buttons More Options Prepaid Phone Check Cashing Money Transfer Triton Connect EMV Configuration Key Management Terminal Status Current Terminal Error Terminal Error History Reset Terminal Error Configuration Summary Restore Default Parameters Save Parameters To External Storage Restore Parameters From External Storage Favorites Menu Configuration Enable/Disable Favorites Menu Choose Favorites Favorites menu settings will be saved/restored as part of the Save Parameters and Restore Parameters functions. Triton Systems Page 10 of 22 September 27, 2013

11 Cassette Denomination Security This software release adds a security feature to ensure the administrator has proper access to the safe and the cassette contains currency before allowing the user to change the cash denomination (multiple amount) value in Management > Terminal Configuration > Cassette Setup > Cassette Parameters > Multiple Amount. Important: The cassette must be first placed in service before being able change the multiple amount. After selecting option 7 to change the denomination, the selected cassette is unlocked (for dispensers that support locking) and the user is prompted to remove the cassette: After removing the cassette and pressing ENTER on the keypad, the following message is displayed: Triton Systems Page 11 of 22 September 27, 2013

12 After replacing the cassette and pressing ENTER on the keypad, the user is prompted to change the cassette value: If any of the above operations fail, the dispenser is not operational, or the user presses cancel to abort the process, the following message is displayed and the denomination change is not allowed: A journal entry will also be logged in this case: 8/12/2011 9:13:07 AM Username: Master (00) Change multiple amount failed Permission denied Triton Systems Page 12 of 22 September 27, 2013

13 Minimize Partial Dispense This software release contains the feature to minimize partial dispenses by tracking the estimated number of bills remaining in the dispenser and not allowing dispenses of more than that amount. IMPORTANT: When configuring the ATM, the ATM administrator must set the correct quantity of bills for each cassette when performing a cash replenishment. If a cassette quantity is not set, the ATM will go out of service with an error code 244: No document count. The cash replenishment must be performed through the Management > Terminal Close Functions > Cassette Close option. Please consult your ATM manual for detailed instructions on the cassette close operation. In the event a customer attempts to withdraw more than the calculated remaining amount, the following screen will be displayed: The above screen can be enabled/disabled by changing the Management > Terminal Configuration > Optional Screens > Minimize Partial Dispenses option. With this screen disabled the ATM will attempt to dispense the full requested amount and then go out of service with an error code 244. Note that partial dispenses can still occur due to a dispense issue other than running out of cash. Triton Systems Page 13 of 22 September 27, 2013

14 Vault Door Alarm Behavior This software release contains a change to automatically clear the vault door open error when the door is closed. Previously, if the door was opened at the customer transaction screen, the administrator was required to clear the error in Management Functions before the terminal would go back into service. Note that if Triton Connect is enabled, the ATM will still call to report the door opened and closed status. Show Corrective Actions for Terminal Errors If a terminal is in an out of service condition the ATM will display the corrective action information in the Management > Terminal Status > Current Terminal Error report. This information will also be displayed when selecting the Show Error Details button on the right of the Management Functions menu. Notification of Terminal Warnings Some error conditions at the ATM are classified as Warnings where the terminal does not go out of service. Previously, these warnings were only sent to Triton Connect and not visible at the ATM if they occur. A warning will now be displayed on the Management Functions screen at the same location where the terminal errors are displayed when the ATM is in service with no errors. Triton Systems Page 14 of 22 September 27, 2013

15 This information will also be listed in the Management > Terminal Status > Current Terminal Error report, regardless if the ATM has another error. In order of precedent, the warnings are: 1. Low SPED (EPP) battery 2. Low cash 3. Out of paper 4. Low paper Triton Systems Page 15 of 22 September 27, 2013

16 Firewall Support This release contains a network firewall feature for TCP/IP enabled ATMs. The firewall is configured in Management > Diagnostics > Modem/Ethernet > Configure Ethernet Settings. Please check with your network administrator on the proper firewall configuration to use for your ATM network. If enabled, the firewall will run on system startup. Changing any of the options for this feature require a terminal restart through Management > System Parameters > Restart Terminal. The firewall configuration will also be displayed in the configuration summary report. Triton Systems Page 16 of 22 September 27, 2013

17 File Transfer Interruption Recovery If a dialup connection to Triton Connect is lost during a file transfer (software update or graphic update), the terminal will call back to the Triton Connect host and resume the file transfer from where the communications were lost. The ATM will attempt to retry for the configured number of attempts in Management > Terminal Configuration > More Options > Triton Connect > Max Retries on the ATM, or Terminal Parameters >Triton Connect Settings > TC Max Retries in Triton Connect. If this setting is zero (default value) then the ATM will not attempt to retry the file transfer. This applies to dialup communications only and requires Triton Connect version 5.6 or later. Send Range of Journals to Triton Connect This release includes a feature for Triton Connect to receive a range of journal records based on a start and end date. Previously, journals would only be sent either by unaudited or last x. Note: using this feature may cause duplicate journal entries in the Triton Connect database if this is used on a terminal where unaudited records are sent to Triton Connect. This feature requires Triton Connect 5.6 or later. Sample Triton Connect screen shots: Triton Systems Page 17 of 22 September 27, 2013

18 Triton Systems Page 18 of 22 September 27, 2013

19 Download Keys Failure Description The message box displayed when Management > Key Management > Download Keys is executed now includes a description of the exact failure in the event the function does not succeed. Download Keys/Day Close SSL Failure If SSL is being used and a download key or day close function fails due to an SSL failure, this information will also be displayed in the electronic journal. EPP Serial Number at Triton Connect The terminal will now send the EPP serial number to Triton Connect as part of a Get Parameters command. Note that this requires Triton Connect version 5.0 or later. Enable/Disable Journal Upload An option has been added to Management > Terminal Configuration > General Parameters to enable/disable the journal upload function. Previously, this feature could only be changed by the host processor. NOTE: Check with your host processor before enabling this option! Single Note Test Dispense The Management > Diagnostics > Dispenser > Test Dispense function has been modified to only allow a single note test dispense. Triton Systems Page 19 of 22 September 27, 2013

20 Software Update History A new feature has been added in Management > Terminal Status > Software Update History to display a list of software updates that have been installed on the main board. Note that software updates prior to the time this software version is installed will not be seen, only future updates. Terminal ID Verification When entering the terminal ID in Management > Terminal Configuration > General Parameters > Terminal ID, any spaces entered in the terminal ID will be removed. Note that due to this change a space is no longer a valid character in a terminal ID. Please notify your host processor if this causes any issues. Ping Function The function Management > Diagnostics > Modem/Ethernet > Ping has been modified to allow entering a domain name. SSL Certificates The following SSL certificates are included in this release and will not need to be installed separately: GoDaddy VeriSign 1.0 and 2.0 Thawte Entrust GeoTrust Receipts Not Printing in Low Memory An issue has been fixed where receipts may not print if the terminal is near low memory condition. Default Transaction Type Note that when using one of the Beginning surcharge screens (displayed before transaction selection), be sure the Management > Terminal Configuration > General Parameters > Default Transaction setting is configured to either None or Withdrawal. Otherwise the withdrawal surcharge screen may not be displayed. The default setting for this is None. Modem Communication Time Improvements This release contains a change to speed up the dial-up modem communication time. With this change the modem connection process time could decrease by 1-4 seconds depending on the ATM configuration. Note that instead of seeing modem settings of 7-Even-1 in Management > Diagnostics > Modem/Ethernet > Device Status, the host settings will be set to the following: Byte Size: 8 Parity: None Triton Systems Page 20 of 22 September 27, 2013

21 Stop Bits: 1 This is normal and will not affect communications to the host processor. Screen File Loading The option to select a different screen file has been removed from the Management > System Parameters menu. For security reasons, custom screen files can only be installed through software update using a load file distributed by Triton. Schedule Reboot When Out of Service Previously, if a schedule reboot occurred when a terminal is out of service, then subsequently entering and exiting management functions could cause an application error. This has been fixed in this release. Audio Transaction Changes Previously, the ATM would only speak the primary account balance sent from the host. This has been changed to also speak the available balance if it is sent from the host. Balance information will be spoken for all transaction types: balance, withdrawal and transfers. The terminal will now also speak each key pressed during audio transactions to give the customer audio feedback of the selected option. Previously, the keys were only spoken during amount entry. Note that during PIN entry the terminal will still only provide audible beeps, not the actual key pressed. Error Code 563 Auto Recovery This software release adds error code 563 (low flash/ram) to the list of recoverable error codes. In the event the system gets low on memory, the ATM will automatically restart to clear this condition. Card Reader Description in Triton Connect Previously the card reader version information displayed at Triton Connect device info was not formatted properly. This has been fixed in this release. Update Load File Default Parameters When upgrading software from older software versions, some parameters may be modified as part of the update load file (default value in italics): - Optional Screens > Surcharge A Ending (Enabled all other surcharge screens disabled) - Optional Screen Buttons > Select Language > French (Disabled) - Optional Screen Buttons > Select Language > German (Disabled) Triton Systems Page 21 of 22 September 27, 2013

22 Revision History Date Version Description of Change October 15, Initial version March 1, Added TDL Gateway update May 14, Updated load filename to 3.2.0a September 27, Added update load files Triton Systems Page 22 of 22 September 27, 2013

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