INTELLECTUAL CAPITAL REPORTING: A CASE FOR A CITY COUNCIL.

Size: px
Start display at page:

Download "INTELLECTUAL CAPITAL REPORTING: A CASE FOR A CITY COUNCIL."

Transcription

1 Carlos Merino Moreno Instituto Universitario de Investigación IADE Facultad CCEE Modulo VIII. Universidad Autónoma de Madrid. INTELLECTUAL CAPITAL REPORTING: A CASE FOR A CITY COUNCIL.

2 INTELLECTUAL CAPITAL REPORTING: A CASE FOR A CITY COUNCIL. ABSTRACT. Current context for public management is oriented towards a quality paradigm where public organizations are looking for schemes and tools in order to improve excellence argument inside new governance frameworks. From this viewpoint city councils reality has a higher proximity to citizens-clients what requiring mechanisms to open all ways for interaction above all inside councils set of legal competences but taking into account a basement created by resources and capabilities. In this sense, intellectual capital reports are a useful tool to support public management through an exercise oriented to explicit a hidden set of assets beyond physical nature and the accountability. Intangibles assets what supporting main values offer for City Councils. There are several mechanisms to identify and measuring such intangibles taking into account for this case study Intellectus Model as Spanish reference inside intellectual capital area. The project has followed such model with a common focus on a collaboration scheme. One of the main objectives are related to strategic development, management improvement (internal and external) where image and public perception are key issues. KEYWORDS. Strategy, Intangible Assets, Intellectual Capital, Knowledge Governance, Knowledge Processes, Organizational Learning. CLASSIFICATION: Case study 2

3 INTELLECTUAL CAPITAL REPORTING: A CASE FOR A CITY COUNCIL. 1 Introduction Public management is inside an important process characterized by succession of different paradigms. Evolution of such paradigms has evolved from the consideration of an administration legitimised by its regulating function to its link with policies oriented to quality or citizen s satisfaction. Last decades has been specially relevant to changes in public management cause different patterns derived from market mechanisms (private scheme) what creating new trends in citizens behaviour when acquiring products and services. Now awareness about quality is a clear requirement, same than market relationships. Then pressure from such reality is a strong driver for public management needs. This frame of performance is related to new models of public management specifically designed for the improvement of the organisational efficiency and effectiveness. Obviously, this field is now clearly linked to intangibles assets management where are located the roots of the organisational potential. In this sense, there are a big number of initiatives oriented towards public management improvement through different tools and mechanisms inside the scope of intangibles, knowledge management, and intellectual capital. Important efforts have been made to develop ad hoc tools to manage knowledge-based resources. Strategies has been related to organizational intelligence (Escorsa y Maspons, 2001; Eisenhardt y Santos, 2002; Esteban y Navarro, 2003; Kurtyka, 2003; Almeida et al, 2003), communications models (Davenport y Prusak, 1998; Szulauski, 2000), document management, learning platforms, networking, R&D, quality, all of them inside a circle characterized by tasks of capturing, storing, sharing and improving information and knowledge (Nonaka, 1991 y 1994; Grant, 1991; Kogut y Zander, 1992; Teece et al, 1997; Blumentritt y Johnston, 1999; Shin et al, 2001; Gupta y Govindarajan, 2000; Alavi y Leidner, 2001; Staples et al, 2001; Zahra y George, 2002; Argote et al, 2003 y Zack, 2003). Regarding Intellectual Capital initiatives have included regions and countries experiences (Amidon, 2001; Bontis, 2002; Bontis et al., 2000; Dutch Ministry of Economic Affairs, 2000; Edvinsson, 2002; Ernst & Young New Zealand, 1999; Pasher, 1999; Rembe, 1999). Consequently, the present paper attempts to contribute to the development of a framework of measurement and management of intangibles in the public sector, concretely inside city councils creating a specific report what are linked to current organizational challenges. 3

4 2. Drivers for new public management approach. Apart of structural considerations what corresponded to traditional way to understand economy matters, current approach is focused on organizational behaviour and the set of capabilities to get a better adaptability to the environment in relation to the characteristics of such context. Higher or lower dynamism will be an impact in the organisational requirement for adaptation and in management needs as well. Traditionally public institutions role has been characterized for years by an idea of rigidity and stagnation in an obsolete framework. However, last years has been taken into account relevant actions in order to adapt public administration to the named Knowledge Society. Richards (1994) developed an interesting path to show the evolutionary process in the public management approaches around three different paradigms: The public administration paradigm based on welfare state consideration and guaranteed models. In this sense, public administrations have articulated their function through bureaucratic systems. The cultural roots were close to principles of juridical rationality. Structurally this scope is focused on strong definition of functions and exhaustive administrative procedures. Obviously, such paradigm is involved on a bureaucratic side, legislation issues, controlling all the possible situations (Boix, 1994). The efficiency paradigm, after mentioned first stage public institutions developed an incremental solution based on the traditional issue inside public budgeting: sustainability. Policy makers have a big responsibility around creation of stable growth scenarios for public expenditures (Richards, 1994). The new paradigm of the client, driver for current processes support on client metaphor is being of the most relevant elements for the cultural and ideological change in public administrations (Díaz, 1998). There are key aspects for the development of new management systems oriented to the client satisfaction, i.e. : organisational culture, empowerment of the employees, self-evaluation, knowledge management and intellectual capital, etc. Besides the mentioned paradigms review, it is important to underline new challenges what knowledge society presents, as well as cultural orientations for public managers, which are generally considered in the new patterns related to modern management models (MAP, 2002; Wright, 1997): Creation of Intelligent institutions. Strategic management focus is oriented towards new skills and attitudes requirements what presenting better levels of organisational 4

5 flexibility. Even more, this consideration is more relevant inside public administrations scope due to their role as policymakers. Adaptation to coordination scheme among public institutions. Nowadays, there are several difficulties to know what right areas for different administrative issues are (European, national, regional, local). Thus, there is a clear need around systems, preferably related to information technologies in order to facilitate a systematic exchange of information between agents and the different layers involved. Citizen s satisfaction as main objective, citizens are more and more prepared and competitive. In consequence, the more skilled people demand a better public system. All of them describe a framework for strategic challenges appearing the need for innovation or new tools considering a range of parameters that include the current schemes of modernisation. In this sense, such approaches have an impact on legal framework at different administrative and research levels (European Union, OECD, etc.). For this reason, some initiatives as organisational quality systems in public administrations, fundamentally based on the EFQM Model, are important efforts to tackle mentioned challenges. For example, inside OECD scope there is an initiative named Public Management Committee (PUMA) what has been created with the purpose of promoting the exchange of experiences and best practices in public management among the different member countries. In this sense, those challenges need a set of strategies or action lines that could be described as follows: Quality in management and quality of management, underpinning its key role inside modernisation processes, not only in order to structure organisations, but also to measure, control and evaluate their activities. ICT Systems and solutions, where public administrations are players inside information and knowledge management, developing systems for co-ordination and interaction (internal and external). Training initiatives, in order to create new capabilities where factors as selection, motivation and coordination are fundamental issues for building new public management and managers (Wildavsky, 1993). New management models, around organizations more flexible, open and interconnected, where networking, creativity and non-formal communication are taken 5

6 into account (MAP, 2002). In this sense, public sector profile needs an important adaptation exercise to the reality of every administrative unit. 3. Intellectual Capital framework. The challenge for organizations around better quality for management increase importance for identification of key factors what impacting inside productivity and performance but traditionally focus has been oriented towards equipments and resources on a tangible scope. Structural focus has been main framework to analyze organizational development options (based on size, budget ). However behaviour side is now the critical field to inject energy inside strategic approach. Core factors are related to attitudes, aptitudes and capabilities translated to motivation, creativity, commitment, training, and skills inside a structural body where information and knowledge management are a basic raw material. In this sense, in 90s has been consolidated a strategic focus for organizational governance named strategic management where last paradigms have been questioned by a scheme based on resources and capabilities from a personal, organizational, technological or relational side. In such time there have been important efforts to develop managerial tools to measure and manage knowledge-based resources in organisations. As a result of these efforts, new models of intellectual capital have emerged; Skandia Navigator (Edvinsson, 1997), Intangible Assets Monitor (Sveiby, 1997), and Technology Broker (Brooking, 1996),. Additionally, it is necessary to note that there have been other important modelling efforts that also imply the management of intangible resources in firms. In this sense, models such as the Balanced Business Scorecard (Kaplan and Norton, 1992), Stewart s (1998) Model, Roos et al. s (1998) Model, and Dow Chemical s Model have indeed contributed in this direction. In Spain, we may highlight Intelect Model (Euroforum, 1998) and Intellectus Model (IADE-CIC, 2003). After reviewing some of the main literature on intellectual capital (IADE-CIC, 2002), the model in which we will base our empirical evidence, and thus the one that will be adapted to the reality of public administrations in Spain will be Intellectus Model (IADE-CIC, 2003). Its antecedents are grounded on Intelect Model s (Euroforum, 1998) philosophy and structure as well as on the research work of Bueno (2002a; 2002b). In this sense, Intellectus Model has been implemented several times inside financial sector, tax agency, biotechnological spin off, automotive company and city councils, creating a set of examples inside Intellectual Capital Reporting (ICR). 6

7 4. Final conclusion. ICR is an important tool to support strategic plans. Users have identified several key issues about ICR: a. Knowledge and understanding of intellectual capital methodology. b. Strategic thinking on intangible assets as fundamental module for the strategic support (development of strategic thinking on a hidden area). c. Identification and measurement of intangible assets what presenting organizational interest. d. Improvement of information management and external valuation from stakeholders. e. Strategic thinking around different organizational areas apart of those where traditionally tangibles are focused. f. Employees awareness for intangible management and development of knowledge management processes as actions to get a better intellectual capital. Next steps will be related to intellectual capital monitoring trying to support not only management side but also communication tasks in order to improve city council s image. 7

8 References. Alavi, M. y Leidner, D. E. (2001): Review: Knowledge Management and Knowledge Management Systems: Conceptual foundations and research issues, MIS Quarterly, 25, pp Almeida, P.; Phene, A. y Grant, R. (2003): Innovation and Knowledge Management: Scanning sourcing and integration, en M. Easterby-Smith y M. A. Lyles (eds.), Handbook of Organizational Learning and Knowledge Management, Blackwell Publishing, pp Amidon, D.M. (2001): The Intellectual Capital (IC) of Nations, whatsnew/ic-nations.htm (8 July 2002). Argote, L.; McEvily, B. y Reagans, R. (2003): Managing Knowledge in Organizations: An integrative framework and review of emerging themes, Management Science, 49, pp Blumentritt, R. y Johnston, R. (1999): Towards a strategy for knowledge management, Technology Analysis and Strategic Management, 11, pp Boix, C. (1994): Hacia una administración pública eficaz: modelo institucional y cultura profesional en la prestación de servicios públicos, Gestión y Análisis de Políticas Públicas, No. 1, pp Bontis, N. (2002): National Intellectual Capital Index: Intellectual Capital Development in the Arab Region, United Nations Office for Project Services, New York. Bontis, N., Chua, W. and Richardson, S. (2000): Intellectual capital and the nature of business in Malaysia, Journal of Intellectual Capital, Vol. 1, No. 1, pp Brooking, A. (1996): Intellectual Capital, International Thomson Business Press, Thomson Learning Europe. Bueno, E. (2002a): El reto de emprender en la Sociedad del Conocimiento: El capital de emprendizaje como dinamizador del Capital Intelectual, in E. Genescá and D. Urbano (Eds.) Libro Homenaje al Profesor J. M. Veciana, próxima publicación. Bueno, E. (2002b): Dirección estratégica basada en conocimiento: Teoría y práctica de la nueva perspectiva, in P. Morcillo (Ed.) Nuevas Claves para la Dirección Estratégica, Ariel, Barcelona. Davenport, T. H. y Prusak, L. (1998): Working Knowledge. How Organizations what they know. Harvard Business School Press. Díaz, A. (1998): Sistema municipal de gestión de calidad. La aplicación de los modelos de calidad a la gestión pública, Gestión y Análisis de Políticas Públicas, Nos , pp Dutch Ministry of Economic Affairs (2000): Benchmarking the Netherlands On the Threshold of the New Millenium, The Hague: Ministry of Economic Affairs. 8

9 Edvinsson, L. (1997): Developing intellectual capital at Skandia, Long Range Planning, Vol. 30, No. 3, pp Edvinsson, L. (2002): Quiénes y dónde controlarán el capital intelectual de las naciones del mañana, Madri+d, No. 12, (22 September 2002). Eisenhardt, K. M. y Santos, F. M. (2002): Knowledge-based view: A new Theory of Strategy?, en A. Pettigrew, H. Thomas y R. Whittington (eds.), Handbook of Strategy and Management, SAGE, pp Ernst & Young New Zealand (1999): The Knowledge Economy, A submission to the New Zealand Government by the Minister for Information Technology s IT Advisory Group, August. Escorsa, P.; Maspons, R. (2001): "De la Vigilancia Tecnológica a la Inteligencia Competitiva". Financial Times, Prentice Hall, Madrid. Esteban Navarro M. A.; Navarro Bonilla, D. (2003): Gestión del conocimiento y servicios de inteligencia: la dimensión estratégica de la información. El Profesional de la Información. Vol. 12, Nº 4, pp Euroforum (1998): El Modelo Intelect, Instituto Universitario Euroforum, Madrid. Grant, R. M. (1991): "A Resource Based Theory of Competitive Advantage: Implications for Strategy Formulation", California Management Review, Vol. 33, nº3, pp Gupta, A. K. y Govindarajan, V. (2000): Knowledge Management s social dimension: Lessons from nucor steel, Sloan Management Review, Fall, pp IADE-CIC (2002): Guías y Directrices de Utilización del Modelo Intellectus, Documento Intellectus, Centro de Investigación sobre la Sociedad del Conocimiento, April. IADE-CIC (2003): Modelo Intellectus Medición y gestión del Capital Intelectual, Documento Intellectus, IADE-CIC, Universidad Autónoma de Madrid, Madrid, No. 5. Kaplan and Norton (1992): The balanced scorecard: measures that drive performance, Harvard Business Review, Vol. 70, No. 1, pp Kogut, B. y Zander, U. (1992): Knowledge of the firm, combinative capabilities and the replication of technology, Organization Science, 3, pp Kurtyka, J. (2003): "Implementing business intelligence systems: An Organizational Learning Approach". DM Review, Vol. 13, Nº 11, p Ministerio de Administraciones Públicas (MAP) (2002): Libro Blanco para la mejora de los Servicios Públicos, (July, 2002). Nonaka, I. (1991): The knowledge-creating company, Harvard Business Review, 69, pp Nonaka, I. (1994): A dynamic theory of organizational knowledge creation, Organization Science, 5, pp

10 Pasher, E. (1999): The Intellectual Capital of the State of Israel, Herzlia Pituach, Israel: Kal press. Rembe, A. (1999): Invest in Sweden: Report 1999, Stockholm, Sweden: Halls Offset AB. Richards, S. (1994): El paradigma del cliente en la gestión pública, Gestión y Análisis de Políticas Públicas, No. 1, pp Roos, J., Roos, G., Dragonetti, N. and Edvinsson, L. (1998): Intellectual Capital: Navigating in the New Business Landscape, New York: New York University Press. Shin, M.; Holden, T. y Schmidt, R. A. (2001): From Knowledge theory to management practice: Towards an integrated approach, Information Procesing and Management, 37, pp Staples, D. S.; Greenaway, K. y Mckeen, J. (2001): Opportunities for research about managing the Knowledge-based enterprise, International Journal of Management Reviews, 3, pp Stewart, T. (1998): Intellectual Capital: The New Wealth of Organizations, New York: New York University Press. Sveiby, K. (1997): The New Organizational Wealth, San Francisco: Berret- Koehler. Szulanski, G. (2000): The process of Knowledge Transfer: A diachronic analysis of stickiness, Organizational Behaviour and Human Decision Processes, 82, pp Teece, D. J.; Pisano, G. y Shuen, A. (1997): Dynamic capabilities and strategic management, Strategic Management Journal, 18, pp Wright, V. (1997): Redefiniendo el estado: las implicaciones para la administración pública, Gestión y Análisis de Políticas Públicas, Nos. 7 8, pp Wildavsky, A. (1993): Qué necesita saber el manager público?: Una formación para la gestión pública, Ekonomiaz, Revista Vasca de Economía. Zack, M. (2003): Rethinking the Knowledge-Based Organization, MIT Sloan Management Review, Summer, pp Zahra, M. y George, G. (2002): Absorptive capacity: A review, reconceptualization, and extension, Academy of Management Review, 27, pp

11 Biographical note. Carlos Merino Moreno is currently in charge on research projects in IADE Universitary Institute and Co-ordinator of Innovation Services in Science Park of Madrid. His research areas are focused on intangible assets management, taking special attention, around business intelligence, intellectual capital and knowledge governance, transferring research outputs to different organizations and institutions. 11

A NEW MODEL TO MEASURE AND MANAGE INTELLECTUAL CAPITAL

A NEW MODEL TO MEASURE AND MANAGE INTELLECTUAL CAPITAL A NEW MODEL TO MEASURE AND MANAGE INTELLECTUAL CAPITAL Gregorio Martín de Castro a José Emilio Navas López b Fernando Enrique García Muiña c Pedro López Sáez d a,b,d Departamento de Organización de Empresas,

More information

Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language

Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language Evaluation of an exercise for measuring impact in e-learning: Case study of learning a second language J.M. Sánchez-Torres Universidad Nacional de Colombia Bogotá D.C., Colombia jmsanchezt@unal.edu.co

More information

Economic- Management. None. None

Economic- Management. None. None ANTIOQUIA SCHOOL OF ENGINEERING General Management ACADEMIC DOMAIN CURRICULUM FIELD (POSTGRADUATE AND MASTERS) PREREQUISITE(S) COREQUISITE(S) SUBJECT CREDITS - COLOMBIANS - ECTS (COLOM x1.8) DIRECT TEACHING

More information

ELECTRICITY INDUSTRY REGULATION AND INNOVATION: BENCHMARKING AND KNOWLEDGE MANAGEMENT AS APPRAISAL TOOLS

ELECTRICITY INDUSTRY REGULATION AND INNOVATION: BENCHMARKING AND KNOWLEDGE MANAGEMENT AS APPRAISAL TOOLS ELECTRICITY INDUSTRY REGULATION AND INNOVATION: BENCHMARKING AND KNOWLEDGE MANAGEMENT AS APPRAISAL TOOLS J. Rodríguez Pomeda, C. Camacho Instituto Universitario de Administración de Empresas, Universidad

More information

MATHEMATICS KNOWLEDGE FOR TEACHING WITHIN A FUNCTIONAL PERSPECTIVE OF PRESERVICE TEACHER TRAINING

MATHEMATICS KNOWLEDGE FOR TEACHING WITHIN A FUNCTIONAL PERSPECTIVE OF PRESERVICE TEACHER TRAINING MATHEMATICS KNOWLEDGE FOR TEACHING WITHIN A FUNCTIONAL PERSPECTIVE OF PRESERVICE TEACHER TRAINING Pedro Gómez Universidad de Granada C/. Alisios 17, Albolote 18820, Spain Phone/Fax: (34)958537304 pgomez@valnet.es

More information

Alessandro Comai. Ph.D. Candidate ESADE Business School, University Ramon Lull. Updated the 11of May 2005

Alessandro Comai. Ph.D. Candidate ESADE Business School, University Ramon Lull. Updated the 11of May 2005 Alessandro Comai Ph.D. Candidate ESADE Business School, University Ramon Lull Updated the 11of May 2005 Alessandro Comai. Licenciado en Ingeniería Industrial (BSc.Honor), MBA por la Universidad Pompeu

More information

STRATEGIC INTELLIGENCE ROLE IN THE MANAGEMENT OF ORGANIZATIONS

STRATEGIC INTELLIGENCE ROLE IN THE MANAGEMENT OF ORGANIZATIONS The USV Annals of Economics and Public Administration Volume 13, Issue 2(18), 2013 STRATEGIC INTELLIGENCE ROLE IN THE MANAGEMENT OF ORGANIZATIONS Ph.D. Student Natalia Ana STRĂIN (SILAŞ) West University

More information

Curriculum Vitae: Maria-Jose Vieira

Curriculum Vitae: Maria-Jose Vieira León (Spain), June 2010 Curriculum Vitae: Maria-Jose Vieira Personal details First Name: Maria-Jose Family Name: Vieira Nationality: Spanish Current Position: Associate Professor in Educational Sciences

More information

ORGANIZATIONAL CAPITAL AS COMPETITIVE ADVANTAGE OF THE FIRM

ORGANIZATIONAL CAPITAL AS COMPETITIVE ADVANTAGE OF THE FIRM ORGANIZATIONAL CAPITAL AS COMPETITIVE ADVANTAGE OF THE FIRM José Emilio Navas López a Elsa Alama Salazar b Gregorio Martín de Castro c Pedro López Sáez d a,b,c,d Departamento de Organización de Empresas,

More information

Process Management and Control

Process Management and Control ANTIOQUIA SCHOOL OF ENGINEERING Process Management and Control ACADEMIC DOMAIN CURRICULUM FIELD PREREQUISITE(S) COREQUISITE(S) Administration/Management (UNDERGRADUATE AND MASTERS) General Management and

More information

Knowledge Management

Knowledge Management ASEE 2014 Zone I Conference, April 3-5, 2014, University of Bridgeport, Bridgpeort, CT, USA. Purposed Model Reem Khalid Mahjoub Department of Computer Science and Engineering University of Bridgeport Bridgeport,

More information

A Multy-Agent Knowledge Management System for Software Maintenance Aurora Vizcaíno 1, Jesús Favela 2, Mario Piattini 1

A Multy-Agent Knowledge Management System for Software Maintenance Aurora Vizcaíno 1, Jesús Favela 2, Mario Piattini 1 1. Introduction A Multy-Agent Knowledge Management System for Software Maintenance Aurora Vizcaíno 1, Jesús Favela 2, Mario Piattini 1 1 Grupo Alarcos,Escuela Superior de Informática, Ciudad Real (Spain)

More information

FERNANDO PASTOR-MERCHANTE

FERNANDO PASTOR-MERCHANTE FERNANDO PASTOR-MERCHANTE EUI / Department of Law Via Boccaccio 121 I-50133 Florence +39 3240818991 +34 618273104 fernando.pastor@eui.eu EDUCATION Ph.D. in Law (expected 2014) Dissertation: The Role of

More information

Exploring the role of human capital on firm s structural capital in. Iranian e-business industry

Exploring the role of human capital on firm s structural capital in. Iranian e-business industry 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore Exploring the role of human capital on firm s structural capital in Iranian

More information

EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS

EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS EVALUATION FRAMEWORK FOR SERVICE CATALOG MATURITY IN INFORMATION TECHNOLOGY ORGANIZATIONS Carlos Moreno Martínez Information Systems Department, Universidad Europea de Madrid Spain Email: 20839394@live.uem.es

More information

THE CONTRIBUTION OF THE BALANCED SCORECARD AS A STRATEGIC MANAGEMENT TOOL IN MANAGEMENT SUPPORT

THE CONTRIBUTION OF THE BALANCED SCORECARD AS A STRATEGIC MANAGEMENT TOOL IN MANAGEMENT SUPPORT Visión de Futuro Año 7, Nº1 Volumen Nº13, Enero - Junio 2010 URL de la Revista: www.fce.unam.edu.ar/revistacientifica/ URL del Documento: http://www.fce.unam.edu.ar/revistacientifica/index.php?option=com_content&view=article&id=184&itemid=51

More information

Curriculum Vitae. Datos personales / Personal details. Apellidos / Family name MARTINEZ-ROS. Datos profesionales / Professional details

Curriculum Vitae. Datos personales / Personal details. Apellidos / Family name MARTINEZ-ROS. Datos profesionales / Professional details Curriculum Vitae Nombre/ First name ESTER Nacionalidad / Nationality SPANISH Datos personales / Personal details Apellidos / Family name MARTINEZ-ROS Formación académica / Academic Qualifications Degree

More information

The Knowledge Management of Export Companies From Sinaloa, Mexico: A Comparative Analysis Between Companies Register Patents and Not

The Knowledge Management of Export Companies From Sinaloa, Mexico: A Comparative Analysis Between Companies Register Patents and Not China-USA Business Review, ISSN 1537-1514 July 2012, Vol. 11, No. 7, 947-957 D DAVID PUBLISHING The Knowledge Management of Export Companies From Sinaloa, Mexico: A Comparative Analysis Between Companies

More information

Knowledge Management Practices in SME. Case study in Basque Country SME

Knowledge Management Practices in SME. Case study in Basque Country SME 6th International Conference on Industrial Engineering and Industrial Management. XVI Congreso de Ingeniería de Organización. Vigo, July 18-20, 2012 Knowledge Management Practices in SME. Case study in

More information

Key performance indicators in Portuguese public universities

Key performance indicators in Portuguese public universities Key performance indicators in Portuguese public universities Maria da Conceição da Costa Marques Instituto Superior de Contabilidade e Administração de Coimbra Abstract The Principle mission of the Portuguese

More information

Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes

Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes Strategies to Reduce Defects in Floor and Wall Tiles; Application of Continuous Improvement Processes P. Del Solar and M. Del Río Abstract Continuous improvement is a key element in any business strategy,

More information

Definition of a Technological Ecosystem for Scientific Knowledge Management in a PhD Programme

Definition of a Technological Ecosystem for Scientific Knowledge Management in a PhD Programme Definition of a Technological Ecosystem for Scientific Knowledge Management in a PhD Programme Alicia García-Holgado Francisco J. García-Peñalvo Mª José Rodríguez-Conde Research Group in InterAction and

More information

European Union - Regional Economics Applications Laboratory

European Union - Regional Economics Applications Laboratory European Union - Regional Economics Applications Laboratory EU-REAL is a research net in Regional Science integrated by European people tied to the Regional Economics Applications Laboratory (REAL) in

More information

ABSTRACT. The knowledge source, the knowledge transfer process, and the knowledge recipient have

ABSTRACT. The knowledge source, the knowledge transfer process, and the knowledge recipient have ABSTRACT Industrial globalization presents the need for companies to expand into new territories world-wide. Research has attributed difficulties in doing so largely to problems and difficulties in the

More information

University Libraries Peter Schirmbacher *

University Libraries Peter Schirmbacher * New Trends in Digital University Libraries Peter Schirmbacher * Introduction When speaking about trends in university digital libraries it is necessary to concentrate on the main points and discuss only

More information

0. CONTACT ADDRESS, PHONE, AND EMAILS

0. CONTACT ADDRESS, PHONE, AND EMAILS JAVIER DELGADO CEBALLOS 0. CONTACT ADDRESS, PHONE, AND EMAILS University of Granada Department of Management School of Economics and Business Campus Cartuja s/n E-18071 Granada (Spain) Phone: + 34 958

More information

CALIDAD TÉCNICA Y PEDAGÓGICA EN EL SERVICIO DE E-LEARNING. Chaminda Chiran Jayasundara (1) University of Colombo, Sri Lanka.

CALIDAD TÉCNICA Y PEDAGÓGICA EN EL SERVICIO DE E-LEARNING. Chaminda Chiran Jayasundara (1) University of Colombo, Sri Lanka. TECHNICAL AND PEDAGOGICAL SERVICE QUALITY OF E-LEARNING: a research framework for the development of a systematic means of identification and adaptation testing CALIDAD TÉCNICA Y PEDAGÓGICA EN EL SERVICIO

More information

Business Administration Department, Universidad Complutense de Madrid, Madrid, Spain

Business Administration Department, Universidad Complutense de Madrid, Madrid, Spain The current issue and full text archive of this journal is available at wwwemeraldinsightcom/1469-1930htm EFQM model: knowledge governance and competitive Juan Ignacio Martín-Castilla Business Administration

More information

Intellectual Capital and Valuation: Challenges in the Voluntary Disclosure of Value Drivers

Intellectual Capital and Valuation: Challenges in the Voluntary Disclosure of Value Drivers Intellectual Capital and Valuation: Challenges in the Voluntary Disclosure of Value Drivers ABSTRACT Richard M. Petty Macquarie University Suresh Cuganesan Swinburne University of Technology Nigel Finch

More information

A Framework To Create Performance Indicators In Knowledge Management

A Framework To Create Performance Indicators In Knowledge Management A Framework To Create Performance Indicators In Management Rajkumar Roy Cranfield University, UK r.roy@cranfield.ac.uk Francisco M. del Rey Chamorro Cranfield University, UK fmdelrey@hotmail.com Bert van

More information

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION UNIVERSIDAD PONTIFICIA COMILLAS FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION List of Subjects by Department 14-15 DEPARTAMENTO DE ECONOMÍA - DEPARTAMENT OF ECONOMICS Análisis de la Coyuntura Analysis

More information

Education. Academic Possitions

Education. Academic Possitions MARTIN G. RAPETTI Department of Economics Center for the Study of the State and Society (CEDES) Sánchez de Bustamante 27 (C1173AAA), Buenos Aires, Argentina www.martinrapetti.net Education 2006-2011 Ph.D.

More information

Knowledge Management Systems and their Impact on Knowledge-Intensive Business Processes

Knowledge Management Systems and their Impact on Knowledge-Intensive Business Processes Knowledge Management Systems and their Impact on Knowledge-Intensive Business Processes José Antonio Robles-Flores Doctoral Program in Information Systems W.P. Carey School of Business Arizona State University

More information

IGNACIO FERRERO MUÑOZ

IGNACIO FERRERO MUÑOZ IGNACIO FERRERO MUÑOZ PERSONAL INFORMATION First name/surnames: Ignacio Ferrero Muñoz Date of birth: Málaga, 24.11.1968 Nationality: Spanish Address: Facultad de Económicas. Universidad de Navarra 31009

More information

An approach to extend NDT in the development of Web Applications into Services based organizations

An approach to extend NDT in the development of Web Applications into Services based organizations An approach to extend NDT in the development of Web Applications into Services based organizations Sedeño J. 1, 2, Escalona M.J. 2 and Mejías M. 2 1 Agencia Andaluza de Instituciones Culturales. Seville,

More information

Productivity in Knowledge Worker Teams

Productivity in Knowledge Worker Teams Productivity in Knowledge Worker Teams Moreno A 1, Varanki H, Mahou A. Abstract The use of Information and Communication Technologies in work processes has not brought the expected productivity improvement.

More information

CURRÍCULUM VITAE. Current Position:

CURRÍCULUM VITAE. Current Position: CURRÍCULUM VITAE Name: Luis M. Miller Institute for Advanced Social Studies of Andalusia Spanish Council for Scientific Research C/ Campo Santo de los Mártires 7, Córdoba 14004 (Spain) T. 34-957760247

More information

Adaptación de MoProSoft para la producción de software en instituciones académicas

Adaptación de MoProSoft para la producción de software en instituciones académicas Adaptación de MoProSoft para la producción de software en instituciones académicas Adaptation of MoProSoft for software production in academic institutions Gabriela Alejandra Martínez Cárdenas Instituto

More information

Curriculum Reform in Computing in Spain

Curriculum Reform in Computing in Spain Curriculum Reform in Computing in Spain Sergio Luján Mora Deparment of Software and Computing Systems Content Introduction Computing Disciplines i Computer Engineering Computer Science Information Systems

More information

UNIVERSIDAD LOYOLA ANDALUCÍA

UNIVERSIDAD LOYOLA ANDALUCÍA UNIVERSIDAD LOYOLA ANDALUCÍA CAMPUS CORDOBA 2 ND SEMESTER / SPRING SEMESTER LIST OF AVAILABLE SUBJECTS Here you will find the academic offer available in each Bachelor s degree programme (Campus Cordoba):

More information

Towards a Methodology for the Design of Intelligent Tutoring Systems

Towards a Methodology for the Design of Intelligent Tutoring Systems Research in Computing Science Journal, 20: 181-189 ISSN 1665-9899 Towards a Methodology for the Design of Intelligent Tutoring Systems Enrique Sierra, Ramón García-Martínez, Zulma Cataldi, Paola Britos

More information

III Seminario EC3. Rankings ISI de universidades españolas por campos científicos

III Seminario EC3. Rankings ISI de universidades españolas por campos científicos III Seminario EC3 sobre evaluación de la ciencia y la comunicación científica Rankings ISI de universidades españolas por campos científicos Francisco Herrera Dpto. Ciencias de la Computación e Inteligencia

More information

CURRICULUM VITAE. José M. Carretero-Gómez

CURRICULUM VITAE. José M. Carretero-Gómez CURRICULUM VITAE José M. Carretero-Gómez Personal information Home mailing address Apartado de Correos 116 07.400 Alcudia - Spain Cell phone: (34) 690 084 468 E-mail: josem.carretero@uib.es Work address

More information

THESIS REGULATORY FACTORS AND PUBLIC POLICY IN THE SUCCESS OF THE SOCIAL ENTERPRISE

THESIS REGULATORY FACTORS AND PUBLIC POLICY IN THE SUCCESS OF THE SOCIAL ENTERPRISE THESIS Do social economy societies have competitive advantages from other legal forms in competitive tendering for public contracts, to justify the inclusion of social clauses? (Case study in Valencia)

More information

Knowledge management in tourism. 1 Introduction. 2 Knowledge management and tourism. Eva Šimková

Knowledge management in tourism. 1 Introduction. 2 Knowledge management and tourism. Eva Šimková Knowledge management in tourism Eva Šimková 1 University of Hradec Kralove, Faculty of Education Key words: knowledge, knowledge management, knowledge flows, tourism Abstract: The study and practice of

More information

IN7A3 MANAGEMENT SKILLS: INNOVATION AND SELF- MANAGEMENT

IN7A3 MANAGEMENT SKILLS: INNOVATION AND SELF- MANAGEMENT IN7A3 MANAGEMENT SKILLS: INNOVATION AND SELF- MANAGEMENT July - August 2007 Professors: Carlos Vignolo Univ. Lecturers: 5 Sergio Spoerer Cristian Binimelis Requirement: Entry into the Program Claudia Arratia

More information

ECORFAN Journal NET BUSINESS December 2012 Vol.3 No.8 937-946

ECORFAN Journal NET BUSINESS December 2012 Vol.3 No.8 937-946 937 Analysis of rural entrepreneurship under the theorethical approach of resources and capabilities: The case of a rural microbusiness VARGAS- José & LUNA- Gustavo University Center for Economic and Managerial

More information

E-ASSESSMENT IN A MASTER ONLINE COURSE. A CASE STUDY

E-ASSESSMENT IN A MASTER ONLINE COURSE. A CASE STUDY E-ASSESSMENT IN A MASTER ONLINE COURSE. A CASE STUDY Inés Gil-Jaurena, Teresa Aguado, Beatriz Malik, Pilar Cucalón Universidad Nacional de Educación a Distancia (UNED) (SPAIN) Abstract E-assessment is

More information

A set of indicators for waste management programs

A set of indicators for waste management programs 2011 2nd International Conference on Environmental Engineering and Applications IPCBEE vol.17 (2011) (2011) IACSIT Press, Singapore A set of indicators for waste management programs Carolina Armijo 1,

More information

CURRICULUM VITAE DR. EDUARDO ANDERE M.

CURRICULUM VITAE DR. EDUARDO ANDERE M. CURRICULUM VITAE DR. EDUARDO ANDERE M. Studies: Degree Topic University Year PhD Political Science Boston College 1992 Master Political Science Boston College 1986 Master Public Administration Harvard

More information

OLKC 2009 AMSTERDAM (THE NETHERLANDS) 26-28 APRIL KNOWLEDGE MANAGEMENT PRACTICES, CULTURE AND TECHNOLOGY: AN EMPIRICAL STUDY

OLKC 2009 AMSTERDAM (THE NETHERLANDS) 26-28 APRIL KNOWLEDGE MANAGEMENT PRACTICES, CULTURE AND TECHNOLOGY: AN EMPIRICAL STUDY OLKC 2009 AMSTERDAM (THE NETHERLANDS) 26-28 APRIL KNOWLEDGE MANAGEMENT PRACTICES, CULTURE AND TECHNOLOGY: AN EMPIRICAL STUDY Mario J. Donate-Manzanares 1 University of Castilla-La Mancha, Spain Fátima

More information

Management of E-Commerce Brokerage Services

Management of E-Commerce Brokerage Services of E-Commerce Brokerage Services Jorge E. López de Vergara, Víctor A. Villagrá, Juan I. Asensio, José I. Moreno, Julio J. Berrocal. Dept. de Ingeniería de Sistemas Telemáticos Universidad Politécnica de

More information

Incorporating Virtual Activities in Higher Education: A Mathematical Model for Describing Teachers According to their Skills

Incorporating Virtual Activities in Higher Education: A Mathematical Model for Describing Teachers According to their Skills Incorporating Virtual Activities in Higher Education: A Mathematical Model for Describing Teachers According to their Skills Lucia Rosario Malbernat Department of Systems at the CAECE Mar del Plata University,

More information

J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015. 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015. 2015, TextRoad Publication J. Appl. Environ. Biol. Sci., 5(12S)134-141, 2015 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Relationship between Maintenance Knowledge

More information

STRATEGIES OF INFORMATION MANAGEMENT ASSOCIATES WITH COMPETITIVE INTELLIGENCE: APPROPRIATION PRACTICE IN SUPPORT EXPORTERS ORGANIZATIONS

STRATEGIES OF INFORMATION MANAGEMENT ASSOCIATES WITH COMPETITIVE INTELLIGENCE: APPROPRIATION PRACTICE IN SUPPORT EXPORTERS ORGANIZATIONS STRATEGIES OF INFORMATION MANAGEMENT ASSOCIATES WITH COMPETITIVE INTELLIGENCE: APPROPRIATION PRACTICE IN SUPPORT EXPORTERS ORGANIZATIONS Guarrochena de Arjol, Marina Facultad de Ciencias Económicas, Universidad

More information

Doctoral Programs and Academic Research on Mathematics Education in the Spanish Universities Prof. Dr. L. Rico Didactic of Mathematics Department

Doctoral Programs and Academic Research on Mathematics Education in the Spanish Universities Prof. Dr. L. Rico Didactic of Mathematics Department Doctoral Programs and Academic Research on Mathematics Education in the Spanish Universities Prof. Dr. L. Rico Didactic of Mathematics Department University of Granada, Spain. Introduction Within Educational

More information

THE PERFORMANCE ANALYSIS OF THE TURKISH BANKS THROUGH VAIC TM AND MV/BV RATIO

THE PERFORMANCE ANALYSIS OF THE TURKISH BANKS THROUGH VAIC TM AND MV/BV RATIO THE PERFORMANCE ANALYSIS OF THE TURKISH BANKS THROUGH VAIC TM AND MV/BV RATIO Famil ŞAMİLOĞLU Niğde Üniversitesi ABSTRACT The objective of this study is to determine if there is a meaningful relationship

More information

Data Mining for Knowledge Management in Technology Enhanced Learning

Data Mining for Knowledge Management in Technology Enhanced Learning Proceedings of the 6th WSEAS International Conference on Applications of Electrical Engineering, Istanbul, Turkey, May 27-29, 2007 115 Data Mining for Knowledge Management in Technology Enhanced Learning

More information

DOCUMENTING IN A BPM APPROACH TO IDENTIFY IC

DOCUMENTING IN A BPM APPROACH TO IDENTIFY IC DOCUMENTING IN A BPM APPROACH TO IDENTIFY IC Lic. Fernando Leibowich Beker Information Technology Department, Universidad de Palermo (Argentina), fleibo@palermo.edu.ar ABSTRACT This document tries to be

More information

Spain: ICT R&D and participation to FP7

Spain: ICT R&D and participation to FP7 Spain: ICT R&D and participation to FP7 Research & Development expenditure in ICT In 2011, public support for ICT R&D (ICT GBAORD) in Spain was 686.7M, roughly 9% of total public funding for R&D, which

More information

Spanish standard UNE 166002. May 2006. TITLE R&D&i management: R&D&i management system requirements NORMATIVE REMARKS

Spanish standard UNE 166002. May 2006. TITLE R&D&i management: R&D&i management system requirements NORMATIVE REMARKS Spanish standard UNE 166002 May 2006 TITLE R&D&i management: R&D&i management system requirements Gestión de la I+D+i: Requisitos del sistema de gestión de la I+D+i. Gestion de la R+D+i: Exigences de du

More information

Model for interoperability evaluation in e-government services

Model for interoperability evaluation in e-government services Model for interoperability evaluation in e-government services J. A. Martínez Usero *,1, P. Beltrán Orenes 2, J. A. Martínez Comeche 1, R. San Segundo Manuel 3 1 UNIVERSIDAD COMPLUTENSE DE MADRID Facultad

More information

This course is intended to be an introduction to research in business strategy taught by the Department of Business Policy

This course is intended to be an introduction to research in business strategy taught by the Department of Business Policy Master of Research in Management Sciences (MRes) Academic Year: 2008-2009 Module: 4 Course: Research Topics on Strategic Management Code: 08CMR85021 ECTS Credits: 3 Credit Category: Optional Faculty: Silviya

More information

LEARNING CULTURE AND ORGANIZATIONAL PERFORMANCE IN SMALL BUSINESSES 1

LEARNING CULTURE AND ORGANIZATIONAL PERFORMANCE IN SMALL BUSINESSES 1 LEARNING CULTURE AND ORGANIZATIONAL PERFORMANCE IN SMALL BUSINESSES 1 Ramón Sabater-Sánchez Facultad de Economía y Empresa. Departamento de Organización de Empresas y Finazas Campus de Espinardo 30100

More information

QUALITY MANAGEMENT PRINCIPLES AN APPROACH IN HEALTHCARE INSTITUTIONS

QUALITY MANAGEMENT PRINCIPLES AN APPROACH IN HEALTHCARE INSTITUTIONS QUALITY MANAGEMENT PRINCIPLES AN APPROACH IN HEALTHCARE INSTITUTIONS Professor PhD Kristina ZGODAVOVA University of Trencin, Slovakia Professor PhD Sofia Elena COLESCA Academy of Economic Studies, Bucharest,

More information

THE ROLE OF CULTURE IN KNOWLEDGE MANAGEMENT. Woo-Soon Park Department of Public Administration, Dong-A University, Pusan 602-714 Korea

THE ROLE OF CULTURE IN KNOWLEDGE MANAGEMENT. Woo-Soon Park Department of Public Administration, Dong-A University, Pusan 602-714 Korea THE ROLE OF CULTURE IN KNOWLEDGE MANAGEMENT Woo-Soon Park Department of Public Administration, Dong-A University, Pusan 602-714 Korea Keywords: knowledge, knowledge management, knowledge organization,

More information

María Laura Mosqueda Tablante

María Laura Mosqueda Tablante María Laura Mosqueda Tablante Strategy consultant at Rooter and Co-Founder LeKAdvisor.com Summary Thinking big and focus on key inputs for successful business outcomes and social impact projects related

More information

An IT Governance Framework for Universities in Spain

An IT Governance Framework for Universities in Spain An IT Governance Framework for Universities in Spain Antonio Fernández 1 and Faraón Llorens 2 1 Dpto. Lenguajes y Computación, Universidad de Almería, Crta. Sacramento s/n La Cañada de San Urbano, 04120

More information

Technical Interoperability Standard for E-Document Management Policies

Technical Interoperability Standard for E-Document Management Policies Technical Interoperability Standard for E-Document Management Policies TITLE: Technical Interoperability Standard for E-Document Management Policies / TÍTULO: Norma Técnica de Interoperabilidad de Política

More information

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT

THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT Performance Management Model for SMEs Rusaneanu Alexandra Ph.D. Student, Faculty of Cybernetics, Statistics and Economic Informatics, Bucharest University

More information

BIOGRAPHY OF THE MEMBERS OF THE AIREF ADVISORY BOARD

BIOGRAPHY OF THE MEMBERS OF THE AIREF ADVISORY BOARD BIOGRAPHY OF THE MEMBERS OF THE AIREF ADVISORY BOARD RAFAEL ÁLVAREZ BLANCO Rafael Álvarez Blanco was director of the department of statistics and central balance sheets at the Bank of Spain for 24 years

More information

ERICA SALVAJ Professor of Strategy and General Management Universidad del Desarrollo Av. Plaza 680 Santiago - Chile esalvaj@udd.

ERICA SALVAJ Professor of Strategy and General Management Universidad del Desarrollo Av. Plaza 680 Santiago - Chile esalvaj@udd. ERICA SALVAJ Professor of Strategy and General Management Universidad del Desarrollo Av. Plaza 680 Santiago - Chile esalvaj@udd.cl + 56 2 3279133 EDUCATION IESE Business School. Universidad de Navarra

More information

Keywords: Sociocybernetics; System Dinamics; simulation models.

Keywords: Sociocybernetics; System Dinamics; simulation models. SIMULATION MODELS FOR THE KNOWLEDGE MANAGEMENT AND ITS MEASUREMENT (How can we apply the theory of the sociocybernetics in our concrete professional work or empirical research?) Author: Prof. Héctor Zamorano

More information

The documentation in support of the museum management and knowledge management

The documentation in support of the museum management and knowledge management The documentation in support of the museum management and knowledge management 1 INTRODUCTION 1.1 The science, technology and knowledge The use of new technologies in Latin American countries, has profoundly

More information

Roberto Burguet Curriculum vitae March 2015

Roberto Burguet Curriculum vitae March 2015 Roberto Burguet Curriculum vitae March 2015 Phone: 34-93-580-6612 (work) Fax: 34-93-580-1452 e-mail: roberto.burguet@iae.csic.es Education B.A. in Economics, Universidad de Oviedo,1981 M.A. in Economics,

More information

New publications of the Centre for Sociological Research, 15.30 to 16.00 (Centro de Investigaciones Sociológicas, CIS)

New publications of the Centre for Sociological Research, 15.30 to 16.00 (Centro de Investigaciones Sociológicas, CIS) MESA HISPANA The Development of Social Network Analysis in Latin America 1st European Social Networks Conference (EUSN) http://jornades.uab.cat/eusn/ Universitat Autònoma de Barcelona, 1 de julio de 2014

More information

Zurich, 3-4 December 2010 ERES Education Seminar AUDIO-VISUAL TECHNIQUES APPLIED DISCIPLINE OF REAL

Zurich, 3-4 December 2010 ERES Education Seminar AUDIO-VISUAL TECHNIQUES APPLIED DISCIPLINE OF REAL Zurich, 3-4 December 2010 AUDIO-VISUAL TECHNIQUES APPLIED TO THE TEACHING DISCIPLINE OF REAL ESTATE APPRAISAL S. Spairani, i J. Roca Whatever you tell me, I will forget it, whatever you teach me, I will

More information

Abstract number: 020-0564. Knowledge management between companies and local governance in industrial. clusters. Department of Production Engineering

Abstract number: 020-0564. Knowledge management between companies and local governance in industrial. clusters. Department of Production Engineering Abstract number: 020-0564 Knowledge management between companies and local governance in industrial clusters Rafael Henrique Palma Lima 1 and Luiz Cesar Ribeiro Carpinetti 2 Department of Production Engineering

More information

THE IMPORTANCE OF KNOWLEDGE MANAGEMENT IN ORGANIZATIONS WITH EMPHASIS ON THE BALANCED SCORECARD LEARNING AND GROWTH PERSPECTIVE

THE IMPORTANCE OF KNOWLEDGE MANAGEMENT IN ORGANIZATIONS WITH EMPHASIS ON THE BALANCED SCORECARD LEARNING AND GROWTH PERSPECTIVE THE IMPORTANCE OF KNOWLEDGE MANAGEMENT IN ORGANIZATIONS WITH EMPHASIS ON THE BALANCED SCORECARD LEARNING AND GROWTH PERSPECTIVE Danijela Jelenic Faculty of Economics, University of Nis, Republic of Serbia

More information

ONLINE COURSE ON LEGAL INSTRUMENTS OF INTERNATIONAL ECONOMIC RELATIONS AND REGIONAL INTEGRATION 11 OCTOBER - 12 DECEMBER, 2010 PROSPECTUS

ONLINE COURSE ON LEGAL INSTRUMENTS OF INTERNATIONAL ECONOMIC RELATIONS AND REGIONAL INTEGRATION 11 OCTOBER - 12 DECEMBER, 2010 PROSPECTUS ONLINE COURSE ON LEGAL INSTRUMENTS OF INTERNATIONAL ECONOMIC RELATIONS AND REGIONAL INTEGRATION 11 OCTOBER - 12 DECEMBER, 2010 PROSPECTUS Objectives of the course This International Economic Law (IEL)

More information

Curriculum Vitae. Ph.D. Candidate in Sociology, Universidad Complutense de Madrid.

Curriculum Vitae. Ph.D. Candidate in Sociology, Universidad Complutense de Madrid. Curriculum Vitae Julia Cordero Coma julia.cordero@cchs.csic.es jcordero@ceacs.march.es Country of birth: Spain Centro de Ciencias Humanas y Sociales Spanish National Research Council Albasanz 26-28, 28037.

More information

An Approach to the Integration of Qualitative and Quantitative Research Methods in Software Engineering Research

An Approach to the Integration of Qualitative and Quantitative Research Methods in Software Engineering Research PHISE'06 757 An Approach to the Integration of Qualitative and Quantitative Research Methods in Software Engineering Research María Lázaro and Esperanza Marcos Kybele Research Group Rey Juan Carlos University

More information

Study about the Pattern of Knowledge Management in (Glenview) Healthcare Service Provider

Study about the Pattern of Knowledge Management in (Glenview) Healthcare Service Provider World Applied Sciences Journal 8 (9): 6-, 00 ISSN 88-9 IDOSI Publications, 00 Study about the Pattern of Knowledge Management in (Glenview) Healthcare Service Provider Hasan Rafati, Hojat Rashidi Jahan,

More information

Committee on Petitions NOTICE TO MEMBERS

Committee on Petitions NOTICE TO MEMBERS EUROPEAN PARLIAMT 2009-2014 Committee on Petitions 30.5.2012 NOTICE TO MEMBERS Subject: Petition 1135/2011 by M.G.G. (Spanish), on breach of consumers' rights and contractual terms by an Internet service

More information

Course Description 2015/2016

Course Description 2015/2016 Course Description 2015/2016 Business strategy Master in Business Administration (MBA) Official Title On-Campus Learning Index Business strategy... 3 Brief Description... 3 Prerequisites... 3 Goals...

More information

JORGE ALEXANDER BONILLA LONDOÑO

JORGE ALEXANDER BONILLA LONDOÑO JORGE ALEXANDER BONILLA LONDOÑO Calle 19 A No. 1-37 Este, Universidad de Los Andes Building W, Off. W-827 Phone: +57-1 3394949/99 Ext. 3020 Fax: +46-1 332 4021 Bogota, Colombia Email: jobonill@uniandes.edu.co

More information

The CEO s view of Knowledge Management and Organizational Learning: Technology- or Persons-centered?

The CEO s view of Knowledge Management and Organizational Learning: Technology- or Persons-centered? Paper to be presented at the Euram-track "Managing the knowledge-based firm", EURAM 2002, Stockholm May 9-11 The CEO s view of Knowledge Management and Organizational Learning: Technology- or Persons-centered?

More information

Measuring the Performance of Corporate Knowledge Management Systems

Measuring the Performance of Corporate Knowledge Management Systems 24 Informatica Economică vol. 13, no. 4/2009 Measuring the Performance of Corporate Knowledge Management Systems Ioan I. ANDONE Alexandru Ioan Cuza University of Iasi, Faculty of Economics and Business

More information

CURRICULUM VITAE Julio Florentino del Corral Cuervo 26 th September, 2008

CURRICULUM VITAE Julio Florentino del Corral Cuervo 26 th September, 2008 CURRICULUM VITAE Julio Florentino del Corral Cuervo 26 th September, 2008 Personal Data Birth Date: 23/11/1980 Personal Adress: Proffesional Adress: Homepage: E-mail adress: C/ Electra 17, 1º Izquierda,

More information

1.- NAME OF THE SUBJECT 2.- KEY OF MATTER. None 3.- PREREQUISITES. None 4.- SERIALIZATION. Particular compulsory 5.- TRAINING AREA.

1.- NAME OF THE SUBJECT 2.- KEY OF MATTER. None 3.- PREREQUISITES. None 4.- SERIALIZATION. Particular compulsory 5.- TRAINING AREA. UNIVERSIDAD DE GUADALAJARA CENTRO UNIVERSITARIO DE CIENCIAS ECONÓMICO ADMINISTRATIVAS MAESTRÍA EN ADMINISTRACIÓN DE NEGOCIOS 1.- NAME OF THE SUBJECT Selected Topics in Management 2.- KEY OF MATTER D0863

More information

Susana Sanduvete-Chaves, Salvador Chacón-Moscoso, Milagrosa Sánchez- Martín y José Antonio Pérez-Gil ( )

Susana Sanduvete-Chaves, Salvador Chacón-Moscoso, Milagrosa Sánchez- Martín y José Antonio Pérez-Gil ( ) ACCIÓN PSICOLÓGICA, junio 2014, vol. 10, n. o 2, 3-20. ISSN: 1578-908X 19 THE REVISED OSTERLIND INDEX. A COMPARATIVE ANALYSIS IN CONTENT VALIDITY STUDIES 1 EL ÍNDICE DE OSTERLIND REVISADO. UN ANÁLISIS

More information

Shareowner Value Creation and the Management of Intangible Assets

Shareowner Value Creation and the Management of Intangible Assets Shareowner Creation and the Management of Intangible Assets Poster Presentation Slide Deck 20 th International Conference of the System Dynamics Society Grand Hotel Villa Igiea Palermo, Italy July 28 -

More information

Higher Education in Business Administration in Spain: Adapting to the European Area of Higher Education *

Higher Education in Business Administration in Spain: Adapting to the European Area of Higher Education * Higher Education in Business Administration in Spain: Adapting to the European Area of Higher Education * Leandro Cañibano Professor of Financial Economics and Accounting Autonomous University of Madrid

More information

71. Art Libraries. Key words: content-management, web 2.0, social web, content syndication.

71. Art Libraries. Key words: content-management, web 2.0, social web, content syndication. Date submitted: 14/05/2010 Development of an open-source content-management system for documentary art heritage Elena Roseras Carcedo Library and Documentation Department Manager ARTIUM, Basque Centre-Museum

More information

CURRICULUM VITAE. LEOPOLDO LABORDA CASTILLO llabordacastillo@gmail.com Phone: +34 697259827 or +34 91 8820399

CURRICULUM VITAE. LEOPOLDO LABORDA CASTILLO llabordacastillo@gmail.com Phone: +34 697259827 or +34 91 8820399 CURRICULUM VITAE LEOPOLDO LABORDA CASTILLO llabordacastillo@gmail.com Phone: +34 697259827 or +34 91 8820399 Education: Finalized: Ph.D. in Economic and Business Sciences. University of Alcalá, UA (Spain).

More information

Collaborative Platform for interaction University-Company based on a Knowledge Management Model

Collaborative Platform for interaction University-Company based on a Knowledge Management Model Collaborative Platform for interaction University-Company based on a Knowledge Management Model Luis Alejandro Rojas 1, Juan Carlos Guevara 1, Ginna Largo 1 1 Distrital University Francisco Jose of Caldas,

More information

Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together

Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together Govern IT! Possible ways for R+D+i on Computer and Management Sciences, together Professor Carlos Juiz Universitat de les Illes Balears UIB, Spain Industrial experience Programmer TUI (1989-90), Systems

More information

A Review of Knowledge Management Models Haslinda, A. 1 Sarinah, A. 2

A Review of Knowledge Management Models Haslinda, A. 1 Sarinah, A. 2 A Review of Management Models Haslinda, A. 1 Sarinah, A. 2 Abstract Management caters to the critical issues of organizational adaptation, survival, and competence in face of increasingly discontinuous

More information

The Role of Intangible Assets in Private Health Care Companies

The Role of Intangible Assets in Private Health Care Companies Latvijas Ekonomistu asociācijas 4. ikgadējā konference Ceļš uz labklājību ekonomikas globalizācija un ekonomikas lokalizācija The Role of Intangible Assets in Private Health Care Companies Santa Babauska,

More information

REVISTA INVESTIGACION OPERACIONAL VOL. 35, NO. 2, 104-109, 2014

REVISTA INVESTIGACION OPERACIONAL VOL. 35, NO. 2, 104-109, 2014 REVISTA INVESTIGACION OPERACIONAL VOL. 35, NO. 2, 104-109, 2014 SOME PRACTICAL ISSUES ON MODELING TRANSPORT. Gabriela Gaviño Ortiz, M. Liliana Antonia Mendoza Gutierrez, Rodolfo Espíndola Heredia and Enoc

More information