Avaya MultiVantage Application Enablement Services Administration and Maintenance Guide Release 4.2

Transcription

1 Avaya MultiVantage Application Enablement Services Administration and Maintenance Guide Release Issue 10 May 2008

2 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server. Database License (DL). Customer may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database. CPU License (CP). End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server(s) does not exceed the performance capacity specified for the Software. End User may not re-install or operate the Software on Server(s) with a larger performance capacity without Avaya's prior consent and payment of an upgrade fee. Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. MultiVantage is a is a trademark of Avaya, Inc. DEFINITY is a registered trademark of Avaya, Inc. All other trademarks are the property of their respective owners. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site:

3 Contents About this document Purpose Audience Reason for Reissue Related documents How to obtain these documents from the Web For information about AE Services security Conventions used in this document Chapter 1: Administering Communication Manager for AE Services.. 19 Before you begin - AE Services Administrative checklist Bundled Server checklist Software-Only server checklist Determining if Communication Manager can support your AE Services configuration24 Licensing for AE Services Summary of Communication Manager administrative tasks About administering network regions Adding CLANs to the network Enabling AE Services Administering UCIDs in Communication Manager (TSAPI and JTAPI applications) 36 Setting up a CTI link Administering a CTI Link for CVLAN Administering a CTI Link for CVLAN (internal applications) Administering a CTI Link for DLG Administering a CTI Link for TSAPI, JTAPI, DMCC, Telephony Web Services, or an AE Services integration (Microsoft or IBM Sametime) Checking the status of a Switch Connection -- from Communication Manager 40 DMCC settings Adding stations for DMCC Main dependency mode Dependent and Independent Dependency Modes About Share Talk Setting up a network region for DMCC Creating the DMCC codec set Administering a region with a specific codec set About signaling encryption Administering security profiles for signaling encryption Checking for media encryption Adding the DMCC softphones to the network region Issue 10 May

4 Contents Adding a media gateway to the network Consulting the Communication Manager documentation Adding a media processor circuit pack to the network Administering an example DMCC configuration Sample Communication Manager administration screens Setting up UCIDs for TSAPI and JTAPI applications Checking for IP_API_A licenses Adding stations Configuring IP services - administering the transport link Setting up a codec set Administering a network region Mapping IP addresses (for API softphones) Adding a media gateway Adding a CLAN Listing IP interfaces Chapter 2: AE Services OAM Administration About accessing AE Services Before you access the OAM Web pages - certificates and security alerts.. 69 If you are using the default server certificate If you are using your own Certificate Authority Importing the CA certificate into your browser s certificate store Logging into AE Services OAM AE Services default administrative accounts About role-based access control for AE Services administrators Changing the default password for the cust account on local Linux Per-client Summary of CTI OAM administrative tasks Device, Media, and Call Control (DMCC) with Device and Media Control only 79 DMCC with Device and Media Control Only (using a switch name for CLANs) 80 DMCC with Call Information Services DMCC with Call Control Services AE Services integration for Microsoft Office Live Communications Server 2005 or Microsoft Office Communications Server AE Services integration for IBM Lotus Sametime TSAPI and JTAPI Telephony Web Services CVLAN DLG General CTI OAM Administration Administering Network Connections AE Services Administration and Maintenance Guide, Release 4.2

5 Contents NIC Configuration Editing the NIC configuration Administering TCP ports on the AE Server and firewall settings Encrypted and Unencrypted DMCC Server ports Administering the Local IP for all AE Services Administering AE Services with CVLAN and using the Any setting Administering Switch Connections Checking the status of a switch connection -- from the AE Server Link Administration - CTI Link Admin in AE Services OAM CVLAN implementation guidelines CVLAN applications and link management Guidelines for setting up CVLAN Links Guidelines for setting up proprietary CVLAN Links Administering CVLAN Links in AE Services OAM Ensuring that the CVLAN Service is running Testing a CVLAN Link Adding CVLAN Clients Administering DLG Links in AE Services OAM Administering TSAPI Links in AE Services OAM DMCC Configuration Backing up the database Restoring the database Downloading and viewing log files Using the Service Controller About stopping services Changing the IP address of the AE Server (Bundled Server) Restarting the AE Server and the Web Server Chapter 3: OAM User Management Administration User management for authentication User Management for authorization Account set up User Management - summary of features Logging in to User Management Changing the default password for the "avaya" user in User Management Changing the default password for the cust account in User Management Adding an Administrator to AE Services OAM - general reference for the Software-Only server without cs-services List All Users Issue 10 May

6 Contents Adding a user to the AE Services local LDAP database Edit User Delete User Search Users Search tips Modify Default User Change User Password If your password change is successful If your password change is unsuccessful Service Management Editing the service configuration -- using Service Management Accessing Service Management A summary of Service Management remoteldapauthenticator.properties attributesmap.properties attributeacl.properties sdbdistributor.properties genericldap1.properties, genericldap2.properties, replicator1.properties. 143 rbac.properties ldapfilter.properties log4j.properties remoteldapauthenticator.properties user.properties ws_cus_bootstrap.properties Re-initializing User Management Edit Service Configuration - editing the default user values file Downloading and viewing Service Log files Managing Distributors Chapter 4: WebLM and administering licenses Managing AE Services licenses in WebLM Obtaining a license file Identifying the MAC address Starting WebLM and assigning a password Installing the standard license file Restarting AE Services Determining which services you are licensed to use Removing an existing license file Troubleshooting an AE Services license installation AE Services Administration and Maintenance Guide, Release 4.2

7 Contents Resolving WebLM error messages Enterprise-wide licensing An overview of enterprise-wide licensing Licensing configuration examples Standard licensing Enterprise wide licensing -- allocating licenses or features Enterprise wide licensing -- pointing to a master license on a remote server 163 Setting up a configuration for allocating licenses Installing the license file and configuring the Master WebLM Server Adding a local WebLM server Setting up the Local WebLM Server in your configuration Changing the allocations of a license file Verifying the license allocations on the Local WebLM Server Chapter 5: Security Administration and Additional PAM management. 173 About Security Administration and Additional PAM Management Activities Security Administration Account Management Adding a local Linux account for an administrator - Add login Changing the properties of a Linux administrative account -- Modify login Removing a Linux account - Remove Login Locking or unlocking a Linux account - Lock/Unlock Login PAM Management Administering the PAM Module Configuration Creating a PAM Issue (/etc/issue) message Creating a PAM MOTD (/etc/motd) message Administering PAM limits Administering PAM time Global password aging (etc/login.defs) Login Reports Displaying a login report for all Linux accounts Displaying a login report for a particular login ID Login Audit Additional PAM management capabilities Using Linux for authentication Instating the Linux PAM file Re-instating the User Management PAM file Configuring AE Services to access an enterprise directory Using Microsoft Active Directory Services and Kerberos for AE Services Authentication 199 Issue 10 May

8 Contents Procedures for Integrating AE Services with ADS using Kerberos Creating an account for the AE Server on the Domain Controller Generating a keytab file for the AE Server account on the Domain Controller201 Installing the Kerberos5 RPMs on the AE Server Editing the Kerberos 5 configuration file on the AE Server Importing the keytab file on the AE Server Changing from User Management Authentication to Active Directory Authentication on the AE Server Chapter 6: The Security Database APIs that use the Security Database Enabling the Security Database Enabling the Security Database - TSAPI, JTAPI, and Telephony Web Service206 Enabling the Security Database - DMCC applications Procedure for enabling the SDB for DMCC applications TSAPI Configuration Settings About Granting Additional Permissions Extending User Access to Other Worktops If Extended Worktop Access is Disabled Access Rights options Security Database objects CTI Users Changes to User Permissions Worktops Devices Device Groups Tlinks Tlink Groups How Tlinks and Tlink Groups are Used Associating a Device with a Tlink (Switch Connection) Sample SDB Administration scenario Procedure to add a Tlink Group Procedure to add a Device to the SDB Procedure to add a Device Group Procedure to add a Worktop Procedure to administer CTI User settings Setting up a permission scheme based on access rights - a sample scenario Initial Settings for the sample Help Desk group Defining the capabilities of members of the Help Desk Implementing the Help Desk AE Services Administration and Maintenance Guide, Release 4.2

9 Contents Creating a Worktop for each user Creating a Device Group called Help Desk Administering Edward s user profile with greater privileges Verifying the Settings Sample Configurations Setting access privileges Manager/Assistant Configuration Call Monitoring Application Portion of User Community Shares Worktops Prompted Digits Call Routing Chapter 7: Administering AE Services from the Operating System Command Prompt Accounts for Avaya Services technicians Changing the default passwords for sroot, craft, and rasaccess Adding a Linux user and setting the OAM account password Using Tripwire Reconfiguring the Tripwire database for administrative access Routine administrative tasks for Tripwire Running an integrity check Printing reports Updating the Tripwire database Starting and Stopping Tripwire Using the dateconfig utility Changing the date or time Changing an NTP Server Using the netconfig utility AE Services Tools and Linux commands AE Services Linux based capabilities dateconfig mvap.sh netconfig swversion Linux commands df ethtool route scp and sftp service <name> start/stop/restart Issue 10 May

10 Contents shutdown -r now ssh tethereal tripwire Installation and upgrade logs and RPMs Directory structure and file locations postgres data files External scripts Environment variables AE Services Disk Partitioning Scheme Partitioning after an upgrade Guidelines for creating directories Chapter 8: Administering SNMP Before you begin - SNMP Basics Setting up the AE Server in an SNMP network About sending traps to an Avaya SSG If you do not have the SAC Offer If you provide Technical Services with modem access to the AE Server. 256 Administering AE Services to send NMS and SSG Traps About using AES 192 and AES Testing SNMP Traps How AE Services tracks alarms Working with alarm reports AE Services alarm codes and messages Chapter 9: Certificate management An overview of certificate management Server authentication Client authentication Using the default certificate Using the default certificate requires no OAM administration AE Server authentication and AE Services OAM Using your own certificates Enrolling and installing certificates Overview of SCEP Processing Basic scenarios for installing your own certificates DMCC Client authentication Enterprise server authentication Obtaining and Installing a Trusted Certificate for the AE Server AE Services Administration and Maintenance Guide, Release 4.2

11 Contents Importing the trusted certificate into AE Services OAM Verifying the installation of the trusted certificate in AE Services Creating a server certificate signing request for the AE Services server Creating a server certificate for AE Services Generic procedure for creating a server certificate for AE Services Microsoft-based procedure for creating an AE Services server certificate 279 Importing the server certificate into AE Services OAM Verifying the installation of the server certificate in AE Services Converting Certificate files in other formats for AE Services Converting a DER file to PEM Converting a PKCS#12 file to PEM Restarting the AE Server and the Web Server Backing up and restoring certificates Chapter 10: Administering Dial Plan Settings Dial Plan settings in AE Services OAM Before you begin (for the AE Services implementation with Microsoft LCS). 283 About Tel URI formats and device IDs Calling device and monitored device ID Called device ID About the From TelURI and To TelURI rules How different APIs or offers use these settings From TelURI and ToTelURI operations for the DMCC service From TelURI and ToTelURI operations for the AE Services implementation for LCS287 TelURI settings - how incoming and outgoing numbers are processed Valid dial string characters and using the asterisk The From Tel URI table The To TelURI table From TelURI settings for fixed-length extensions (outbound) To TelURI settings for fixed-length extensions (inbound - to AE Services) 292 From TelURI settings for variable-length extensions To TelURI settings for variable length extensions Pattern matching -- using Pattern and RegEx (regular expressions) Dial Plan tips Methods for administering dial plan settings Administering dial plan settings on a per-switch basis Administering default dial plan settings Chapter 11: Administering AE Services for Web services-based applications305 SMS Configuration Issue 10 May

12 Contents Guidelines for administering SMS SMS proxy port settings SMS Configuration settings Appendix A: Locations of AE Services log files Device, Media, and Call Control Service DLG Service CVLAN Service TSAPI Service Telephony Web Service System Management System Web Service User Web Service Appendix B: Testing connectivity Running tests from the OAM pages Running a sample application - Device, Media, and Call Control services only. 314 Sample application files on the AES server Preparing to run the sample application Administer AE Services for the sample application Administer Communication Manager for the sample application Administer a station Administer network region and gateway, if needed Edit the tutorial properties file Running the sample application Troubleshooting the sample application Appendix C: Replacing the cust and avaya accounts Creating a new System Administrator account and removing the default cust account (local Linux) Creating a new System Administrator account and removing the default cust account from User Management Creating a new User Management administrator account and removing the default avaya account from User Management Appendix D: Avaya Computer Telephony and CVLAN migration TSAPI Client settings Migrating Avaya Computer Telephony Users to AE Services Procedure to migrate the Avaya Computer Telephony SDB to AE Services. 330 Adding users AE Services Administration and Maintenance Guide, Release 4.2

13 Contents Alternative Migration Strategies for Avaya Computer Telephony Avaya Computer Telephony Bronze Level Integration How bronze-level integration works Avaya Computer Telephony Silver Level Integration How silver-level integration works Avaya Computer Telephony Gold Level Integration How gold-level integration works Migrating CVLAN to AE Services Migrating CVLAN Server for Linux (Releases 9.0 and 9.1) to AE Services Migrating the MAPD-based CVLAN to AE Services Glossary Index Issue 10 May

14 Contents 14 AE Services Administration and Maintenance Guide, Release 4.2

15 Purpose About this document This document describes administrative tasks for Avaya MultiVantage Application Enablement Services (AE Services). This section, About this document, includes the following topics: Purpose on page 15 Audience on page 15 Related documents on page 16 Conventions used in this document on page 18 Purpose The purpose of this document is to provide a common reference for basic Application Enablement Services (AE Services) administrative tasks. It includes the following administrative interfaces: Communication Manager administration from a System Administration Terminal (SAT) AE Services OAM (Operations, Administration, and Maintenance) Web-based administration Linux administration from the command prompt on the AE Services Server (AE Server) Audience This document is intended for a general administrative audience or anyone who is involved with the administration of an AE Services configuration. Issue 10 May

16 About this document Reason for Reissue The AE Services Administration and Maintenance Guide is updated for Release 4.2 to describe changes related to Enterprise Wide Licensing and CVLAN Licensing. For information about Enterprise Wide Licensing, see Chapter 4: WebLM and administering licenses on page 149. For CVLAN licensing issues, see Administering CVLAN Links in AE Services OAM on page 106 along with Ensuring that the CVLAN Service is running on page 107. Related documents The following documents contain additional information about Communication Manager and AE Services. Administrator Guide for Avaya Communication Manager, Administration for Network Connectivity for Avaya Communication Manager, Avaya MultiVantage Application Enablement Services Installation Guide (Software-Only Offer), Avaya MultiVantage Application Enablement Services Installation and Upgrade Guide for a Bundled Server, Avaya MultiVantage Application Enablement Services Overview, Avaya MultiVantage Application Enablement Services Documentation Road Map, Avaya MultiVantage Application Enablement Services Implementation Guide for Microsoft Office Live Communications Server 2005 or Microsoft Office Communications Server 2007, If you are administering the AE Services integration with Microsoft Live Communications Server offer or the AE Services integration with IBM Lotus Sametime, you will need to use the AE Services Administration and Maintenance Guide (the document you are currently reading) for general administrative tasks, For more information, see General CTI OAM Administration on page 90. For other implementation-specific tasks see either of the following documents: - AE Services Implementation Guide for Microsoft Office Live Communications Server 2005 or Microsoft Office Communications Server 2007, AE Services Integration Guide for IBM Lotus Sametime, AE Services Administration and Maintenance Guide, Release 4.2

17 Related documents How to obtain these documents from the Web Documents are available in Portable Document Format (.pdf) as follows: You can find all documents listed in Related documents on the Avaya Support Web Site ( For information about AE Services security For information about AE Services security, see White-paper on Security in Application Enablement Services for Bundled and Software only solutions. This document is located on the on the Avaya Support Center Web Site ( Issue 10 May

18 About this document Conventions used in this document The following conventions are used throughout this document. Convention Example Usage bold monospace add station Communication Manager System Administration Terminal (SAT), and AE Services Linux command line interface. Bold monospace indicates that you input (type) characters exactly as depicted. italic monospace in angle brackets <modname> Communication Manager SAT, and AE Services Linux command line interface. Italic monospace indicates that you input (type) an appropriate substitution for the term in italics. Angle brackets are used as visual cues, do not type them. plain monospace Port: Communication Manager SAT, and AE Services Linux command line interface. Plain monospace indicates standard output from the SAT display or command prompt. bold Start AE Services OAM interface. Bold can indicate the following: Mouse and keyboard selections Web page displays Text type in a text box or a selection you make from a drop-down list. bold italic service name AE Services OAM interface. Bold italic indicates that you input (type) an appropriate substitution for the term in italics. 18 AE Services Administration and Maintenance Guide, Release 4.2

19 Chapter 1: Administering Communication Manager for AE Services This chapter describes tasks that must be performed on Avaya Communication Manager to ensure that Communication Manager can communicate with the services running on the Application Enablement Services Server (AE Server). Before you begin Determining if Communication Manager can support your AE Services configuration on page 24 Summary of Communication Manager administrative tasks on page 27 Adding CLANs to the network on page 32 Enabling AE Services on page 34 Setting up a CTI link on page 37 DMCC settings on page 40 Issue 10 May

20 Administering Communication Manager for AE Services Before you begin - AE Services Administrative checklist Before you start the AE Services administration tasks, see Figure 1: AE Services and Communication Manager - establishing connectivity on page 21 to familiarize yourself with the way the AE Services documents present installation and administration tasks associated with the AE Services Server (AE Server). Next, review the checklist that applies to your installation: If you are administering a Bundled Server, see Bundled Server checklist on page 22 If you are administering a Software-Only server, see Software-Only server checklist on page 23 Important:! Important: Keep in mind that in the context of this document AE Services administration includes administering Communication Manager for connectivity to AE Services. 20 AE Services Administration and Maintenance Guide, Release 4.2

21 Before you begin - AE Services Administrative checklist Figure 1: AE Services and Communication Manager - establishing connectivity 1 Install AE Services software and license. AE Services Installation Guide (Bundled Server, or Software Only, ) Chapter 1: "Prerequisites for installation or upgrade" through Chapter 4: "Installing licenses" 2 Administer Communication Manager. AE Services Administration and Maintenance Guide Chapter 1: Administering Communication Manager for AE Services 3 Administer AE Services. Chapters 2 through 10 of the AE Services Administration and Maintenance Guide Issue 10 May

22 Administering Communication Manager for AE Services Bundled Server checklist Avaya Technical Services is responsible for installing and maintaining components in a Bundled Server configuration. Table 1: Bundled server checklist Task Role 1 Document 1 Verify that the installation site meets the prerequisites. FE See Chapter 1 of the Avaya MultiVantage Application Enablement Services Installation and Upgrade Guide for a Bundled Server, (Bundled Server Installation Guide). 2 Install and configure the hardware. FE See Chapter 2 of the Bundled Server Installation Guide. 3 Install the AE Services software. FE See Chapter 3 of the Bundled Server Installation Guide. 4 Install the AE Services license. FE See Chapter 4 of the Bundled Server Installation Guide. 5 Verify Communication Manager requirements. 6 Verify TN799DP CLAN board installation and administration on CM. CSI/FE CSI/FE See Determining if Communication Manager can support your AE Services configuration on page 24. See Adding CLANs to the network on page Enable AE Services on Communication Manager. CSI See Enabling AE Services on page Administer a CTI link (ADJ-IP). CSI See the following, as appropriate: Administering a CTI Link for CVLAN on page 38 Administering a CTI Link for CVLAN (internal applications) on page 38 Administering a CTI Link for DLG on page 39 Administering a CTI Link for TSAPI, JTAPI, DMCC, Telephony Web Services, or an AE Services integration (Microsoft or IBM Sametime) on page Check the status of the switch connection (from Communication Manger to AE Services). CSI See Checking the status of a Switch Connection -- from Communication Manager on page The abbreviations for roles are as follows: FE (Field Engineer) and CSI (Communication Solutions and Integration, as in CSI technician) 22 AE Services Administration and Maintenance Guide, Release 4.2

23 Before you begin - AE Services Administrative checklist Software-Only server checklist The customer or an Information Technology (IT) Technician is responsible for installing and maintaining components in an AE Services Software-Only server configuration. Table 2: Software-only server installation checklist Task Context Document 1 Determine that you have met the prerequisites for AE Services. 2 Install the Linux platform software. AE Services installation AE Services installation See Chapter 1 of the Avaya MultiVantage Application Enablement Services Installation and Upgrade Guide, Software-Only Offer, (Software-Only Installation Guide). See Chapter 2 of the Software-Only Installation Guide. 3 Install the software. AE Services installation 4 Install the AE Services license. AE Services installation See Chapter 3 of the Software-Only Installation Guide. See Chapter 4 of the Software-Only Installation Guide. 5 Verify Communication Manager requirements. 6 Verify TN799DP CLAN board installation and administration on Communication Manager. 7 Enable AE Services on Communication Manager. Communication Manager administration Communication Manager administration Communication Manager administration See Determining if Communication Manager can support your AE Services configuration on page 24. See Adding CLANs to the network on page 32. See Enabling AE Services on page Administer a CTI link (ADJ-IP). Communication Manager administration See the following, as appropriate: Administering a CTI Link for CVLAN on page 38 Administering a CTI Link for CVLAN (internal applications) on page 38 Administering a CTI Link for DLG on page 39 Administering a CTI Link for TSAPI, JTAPI, DMCC, Telephony Web Services, or an AE Services integration (Microsoft or IBM Sametime) on page Check the status of the switch connection (from Communication Manger to AE Services). Communication Manager administration See Checking the status of a Switch Connection -- from Communication Manager on page 40. Issue 10 May

24 Administering Communication Manager for AE Services Determining if Communication Manager can support your AE Services configuration Before you start the tasks in this chapter, follow this procedure to determine if Communication Manager has the level of licensing required to support your configuration. 1. Log in to Communication Manager. Type display system-parameters customer-options and browse through the Optional Features and ASAI Enhanced Features screens. See Licensing for AE Services on page 24 to make sure that the features you need are enabled. 2. If the features you need are not enabled, contact your Avaya representative to contract for those features. Licensing for AE Services For a summary of the features that are licensed on Communication Manager and AE Services see Table 3. Table 3: Licensing for AE Services AE Services product or service Required feature licensed on Communication Manager Optional feature licensed on Communication Manager AE Services feature Use display system-parameters customer-options command to see if the feature is provided by the Communication Manager License. Use WebLM to see if this feature is provided by the Application Enablement license. AE Services Integration with Live Communications Server AE Services Integration IBM Lotus Sametime Not applicable Not applicable Unified CC API Desktop Edition Not applicable Not applicable Unified CC API Desktop Edition 24 AE Services Administration and Maintenance Guide, Release 4.2

25 Determining if Communication Manager can support your AE Services configuration Table 3: Licensing for AE Services (continued) AE Services product or service Required feature licensed on Communication Manager Optional feature licensed on Communication Manager AE Services feature Use display system-parameters customer-options command to see if the feature is provided by the Communication Manager License. Use WebLM to see if this feature is provided by the Application Enablement license. DMCC - Device and Media Control IP-API_A Notes: IP-API_A applies only if AE Services 4.2 does not have a the DMCC license or if CM is 5.0 or a previous version). Adding a DMCC station consumes an IP_STA license and an STA license. None If AE Services is 4.2 and CM is 5.1 or later, you need the DMCC license in place of Communication Manager s IP_API_A. DMCC - Call Information Services None None Application Enablement Connection DMCC - Call Control Computer Telephony Adjunct Links IP_STA STA Note for call control you need IP_A and STA. and i If using Call Control along with Device and Media control, see DMCC - Device and Media Control. None TSAPI Basic license (denoted as TSAPI Simultaneous users in license file) DMCC license - AE Services registration (AE Services 4.2 and later) TSAPI Service (which includes JTAPI) for applications that use a Basic TSAPI license Computer Telephony Adjunct Links None TSAPI Basic license (denoted as TSAPI Simultaneous users in license file) TSAPI Service (which includes JTAPI) for applications that use an Advanced TSAPI license Computer Telephony Adjunct Links Increased Adjunct Routes TSAPI Advanced Small TSAPI Advanced Medium TSAPI Advanced Large Web Services - Telephony Web Service Computer Telephony Adjunct Links None TSAPI Basic license (denoted as TSAPI Simultaneous users in license file) Web Services-System Management Service None None SMS Proxy SMS_OSSI Issue 10 May

26 Administering Communication Manager for AE Services Table 3: Licensing for AE Services (continued) AE Services product or service Required feature licensed on Communication Manager Optional feature licensed on Communication Manager AE Services feature Use display system-parameters customer-options command to see if the feature is provided by the Communication Manager License. Use WebLM to see if this feature is provided by the Application Enablement license. CVLAN Service (Avaya Interaction Center) Computer Telephony Adjunct Links Increased Adjunct Routes CVLAN CVLAN Service (Non-Avaya applications) Note: ASAI Core and ASAI Plus are included for one Communication Manager server when purchasing the CVLAN service. DLG Service Note: ASAI Core and ASAI Plus are included for one Communication Manager server when purchasing the DLG service. ASAI Core ASAI Plus CTI Stations Phantom Calls Adjunct Routing (CM 5.0 or later) Increased Adjunct Route Capacity ASAI Core ASAI Plus CTI Stations Phantom Calls Adjunct Routing (CM 5.0 or later) Increased Adjunct Routes CVLAN DLG 26 AE Services Administration and Maintenance Guide, Release 4.2

27 Summary of Communication Manager administrative tasks Summary of Communication Manager administrative tasks The following tables provide a per-client summary of Communication Manager administrative tasks. For a high-level illustration of connectivity between Communication Manager and the AE Server, see Figure 29: AE Services -- schematic view of an AE Services configuration on page 118. Table 4: DMCC - Device and Media Control only on page 28 Table 5: Device and Media Control only - using a switch name for round-robin assignment of H.323 Gatekeepers on page 28 Table 6: DMCC - Device and Media with Call Information Services on page 29 Table 7: DMCC with Call Control on page 29 Table 8: TSAPI and JTAPI on page 30 Table 9: Telephony Web Services on page 30 Table 10: CVLAN on page 30 Table 11: DLG on page 30 Table 12: AE Services Implementation with Microsoft Live Communications Server 2005 or Microsoft Live Communications Server 2007 on page 31 Issue 10 May

28 Administering Communication Manager for AE Services Table 4: DMCC - Device and Media Control only Communication Manager administration tasks Add CLAN (or CLANs) If you use a media server that uses CLANs you must add CLANs to the network. See Adding CLANs to the network on page 32. Add stations See Adding stations for DMCC on page 41. If an application uses "non-main dependency mode", you do not need to administer a station for the application. See Table 14: New registration modes on page 41 for information about registration modes. Set up a network region Add DMCC softphones to the network region Requires network planning. See Setting up a network region for DMCC on page 44. See Adding the DMCC softphones to the network region on page 48. Add a media gateway to the network See Adding a media gateway to the network on page 48. Add a media processor See Adding a media processor circuit pack to the network on page 49. Communication Manager administration tasks Table 5: Device and Media Control only - using a switch name for round-robin assignment of H.323 Gatekeepers Communication Manager administration tasks Add CLAN (or CLANs) If you use a media server that uses CLANs you must add CLANs to the network. See Adding CLANs to the network on page 32. Enable AE Services Required for the transport layer. See Enabling AE Services on page 34. Add stations See Adding stations for DMCC on page 41. If an application uses "non-main dependency mode", you do not need to administer a station for the application. See Table 14: New registration modes on page 41 for information about registration modes. Set up a network region Add DMCC softphones to the network region Requires network planning. See Setting up a network region for DMCC on page 44. See Adding the DMCC softphones to the network region on page 48. Add a media gateway to the network See Adding a media gateway to the network on page 48. Add a media processor See Adding a media processor circuit pack to the network on page AE Services Administration and Maintenance Guide, Release 4.2