Administering Avaya Aura SIP Enablement Services on the Avaya S8300 Server

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1 Administering Avaya Aura SIP Enablement Services on the Avaya S8300 Server Issue 2.0 May 2009

2 Copyright 2009, Avaya Inc. All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number To locate this document on the web site, simply go to and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Certain Software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at The disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to the license terms covering the Product contained in a separate written agreement between you and Avaya. To the extent there is a conflict between the General License Terms or your customer sales agreement and any Third Party Terms, the Third Party Terms shall prevail solely for such Third Party Components. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Web site:

3 Contents Chapter 1: Administering Communication Manager for SIP Enablement Services Administering Communication Manager for SIP Prepare Communication Manager Administer call routing Administer SIP signaling and trunks Administer stations Redirect calls off the network Chapter 2: Communication Manager screen details for SIP SIP administrative screens ARS/AAR Digit Analysis Table screen ANI Reqd Call Type (for AAR only) Call Type (for ARS only) Dialed String Location (for the ARS Digit Analysis Table) Max Min Node Num Percent Full Route Pattern Configuration Set screen Configuration Set Description Dial Plan Analysis screen Call Type Dialed String Percent Full Total Length Feature Access Codes screen page Auto Alternate Routing (AAR) Access Code Auto Route Selection (ARS) Access Code Feature Related System Parameters screen, page EMU Inactivity Interval for Deactivation Incoming Call Handling Treatment screen Called Len Called Number Del Insert Service/Feature Issue 2.0 May

4 Contents IP Codec Set screen IP Network Map screen Region Emergency Location Extension IP Network Region screen Region Authoritative Domain Intra-region IP-IP Direct Audio Inter-region IP-IP Direct Audio Use Default Server Parameters Server IP Address Server Port IP Node Names screen Name IP Address Proxy Selection Route Pattern Media Gateway screen Network Region Numbering Public/Unknown screen Off-PBX Station Mapping screen page Command parameters Station Extension Application Dial Prefix Phone Number Trunk Selection Configuration Set Dial Prefix Off-PBX Station Mapping screen page Station Extension Call Limit Mapping Mode Calls Allowed Bridged Calls Configuration considerations for SIP phones Route Pattern screen Secure SIP Signaling Group Page 1 screen Group Number Group Type Transport Method Administering SES on the Avaya S8300 Server

5 Contents Co-resident SES Near-end Node Name Far-end Node Name Near-end Listen Port Far-end Listen Port Far-end Network Region Far-end Domain Bypass If IP Threshold Exceeded DTMF over IP Session Establishment Timer Direct IP-IP Audio Connections IP Audio Hairpinning Enable Layer 3 Test Station screen, page Type System Capacity screen SIP Trunks System-Parameters screens DID/Tie/ISDN/SIP Intercept Treatment Disable call classifier for CCRON over SIP trunks System-Parameters Customer-Options screen, page Maximum Off-PBX Telephones - EC Maximum Off-PBX Telephones - OPS Used System Parameters Customer Options screen, page Maximum Administered SIP Trunks System Parameters Customer Options screen, page ISDN PRI Enhanced EC IP Trunks System Parameters Customer Options screen, page Private Networking Trunk Group screens Group Number Group Type CDR Reports Group Name COR TN TAC Direction Issue 2.0 May

6 Contents Outgoing Display Dial Access Busy Threshold Night Service Queue Length Service Type Auth Code Signaling Group Number of Members Trunk Group screen, Page UNICODE Name Redirect on OPTIM failure Digital Loss Group Preferred Minimum Session Refresh Interval (sec) Trunk Group screen, Page ACA Assignment Measured Maintenance Tests Numbering Format Prepend '+' to Calling Number? Replace Unavailable Numbers Show ANSWERED BY on Display field Trunk Group screen, page Mark Users as Phone Important: SIP device as an OPS extension Chapter 3: Administering web interface Top Screens Logon ID Password SIP Enablement Services Server (Maintenance) Setup screens Setup SIP Domain Setup Hosts Setup Default User Profile and Media Servers Setup Default User Profile Setup Media Servers Edit System Properties screen SES Version Administering SES on the Avaya S8300 Server

7 Contents System Configuration Host Type SIP Domain SIP License Host Management System Access Login Management System Access Password DiffServ/TOS Parameters Parameters DB Log Level Network Properties Redundant Properties Add Host screen Host IP Address Profile Service Password Host Type Parent Listen Protocols Link Protocols Access Control Policy Emergency Contacts Policy Minimum Registration (seconds) Registration Expiration Timer (seconds) Line Reservation Timer Outbound Routing Allowed From Outbound Proxy Outbound Port Outbound Direct Domains Default Ringer Volume Default Ringer Cadence Default Receiver Volume Default Speaker Volume VMM VMM Server Address VMM Server Port VMM Report Period Edit Default User Profile screen Host Address 1, Address City State Country Issue 2.0 May

8 Contents ZIP Update Add Media Server screen Media Server Interface Name Host SIP Trunk Link Type SIP Trunk IP Address SIP Trunk Port Media Server Admin Address Media Server Admin Login Media Server Admin Password/ Password Confirm SMS Connection Type Core Router screens Branch Prefix Branch Address Core Router Total Length List Handle Maps screen Branch Prefix IM Handle User screens User ID Host Name Add User task Contact List task Devices task Delete All Displayed Users task Delete Selected Users task Extensions task Handles task Memos task Move User Permissions Profile Watchers for User Submit Add User screen Primary Handle User ID Administering SES on the Avaya S8300 Server

9 Contents Password, Confirm Password Host First Name, Last Name Address 1, Address Office City State Country ZIP Survivable Call Processor Add Media Server Extension Add My Contact List task screen Handle Name Alias Telephone #1 / Telephone # Handle (link) Group (link) View Delete Add Contact Add Group Speed Dial Reload Configuration Contact Details screen Update Contact screen Add Contact screen Address Name Alias Group Name Notes Track Availability Contact Phones Add Add Group screen Group Name Submit Speed Dial List screen Issue 2.0 May

10 Contents Handle Name Alias Prefix Telephone # Delete Contact screen Group Details screen Handle Name Alias Telephone #1 and Telephone # Back to My Contact List Add Contact Delete Group Update Group View Delete Delete Group screen Delete all contacts Move all contacts Back to My Contact List Yes No Update Group screen Old Group Name Group Name Back to My Contact List Submit Update Devices Screen menu One Touch Dial List screen Button Address Label Save Ringer Settings screen Button Bridged Appearance Ringer ON/OFF Save Tone and Volume Settings screen Ringer Cadence Administering SES on the Avaya S8300 Server

11 Contents Ringer Volume Receiver Volume Speaker Volume Delete All Displayed Users task Delete Selected Users task Extensions tasks Extension User Media Server Host Free Edit User Delete List Media Server Extensions when user has none Add Another Media Server Extension Assign Free Media Server Extension Add Media Server Extension screen Add Media Server Extension screen field descriptions Extension Media Server Add Select Free Extension screen Extension Select Handles task User ID Handle Contact Edit (Handle) Delete (Handle) Add Another Handle Edit (Contact) Delete (Contact) Add Another Contact Add Handle in New Group Delete Group Edit Handle detail screen User ID Domain Handle Update Issue 2.0 May

12 Contents Edit Host Contact screen User ID Contact Contact Type Media Server option User option Update Add Handle screen User ID Handle Add Add Host Contact screen User ID Handle Contact and Contact Type Media Server option User option Add Add Handle in a New Group screen User ID Handle Add Group screen commands Add User Memos screen User ID List of memos Add Memo box Delete Add Memo button Move User Task Moving a user to another home server Permissions screen Current Permissions Type Change Permissions Type Handle Change Permissions Type Allow List/Block List Add Entry Edit User Profile screen User ID Password, Confirm Password Administering SES on the Avaya S8300 Server

13 Contents Host First Name, Last Name Address 1, Address Office City State Country ZIP Watchers Task Current Permissions Type Contact List Members Unknown (SIP Users) Go to Permissions Go to Contact List Search User screen Host User ID First Name, Last Name Address 1, Address Office City State Country ZIP Search Select User screen User ID Update Password screen User ID Password, Admin_Password_Confirm Update Default Profile Moving a user to another home server from Edit Profile screen Confirm Delete User screen Confirm Delete Delete Extensions Also OK Cancel Issue 2.0 May

14 Contents Chapter 4: System Management Interface Alarms screens Current Alarms screen Product ID ID Source EvtID Lvl Ack Date Description Server Alarms Agent Status 8300 Server Master Agent Status Sub Agent Status SNMP Agents 8300 Server Master Agent Status View G3-AVAYA-MIB Data IP Addresses for SNMP Access SNMP Users/Communities Enable SNMP Version Enable SNMP Version 2c Enable SNMP Version User (read-only) User (read-write) Troubleshooting SNMP Traps screen Status IP Address Notification SNMP Version Community or User Name V3 Security Model Authentication Password (v3 only) Privacy Password (v3 only) Problems displaying trap information Functions Add Change Delete Administering SES on the Avaya S8300 Server

15 Contents Change Trap Destination screen new Add or change a trap destination Problems adding or changing traps SNMP version-dependent information SNMP v2c and v3 inform operation SNMP v3 user-based security model Delete Trap Destination screen new Filters screen 8300 Server Filters Configure Filters Customer Alarm Reporting Options SNMP Test screen Restarts screen 8300 Server Cause Action Escalated Time System Logs screen Select Log Types (multiple log output will be merged) Select a View Select Event Range Match Pattern Display Format Temperature/Voltage screen Feature Value Crit_Low Warn_Low Warn_High Crit_High Status Ping screen Ping screen field descriptions Host Name Or IP address Options Execute Ping Successful ping results Unsuccessful ping results Traceroute screen Host Name or IP Address Options Issue 2.0 May

16 Contents Successful traceroute results Unsuccessful traceroute results Netstat screen Output type Output format Show only the following output families Active Internet connections (w/o servers) Active UNIX domain sockets (w/o servers) Modem Test screen Test Options Troubleshooting modem problems Network Time Synch screen Server screens Mode SIP Role Major Alarms Minor Alarms Control Network Server Hardware Processes Refresh page Process Status screen Content Frequency Interchange Servers screen Force Interchange Busy-Out Server screen Release Server screen Shutdown Server screen Options to Shut down Server Date/Time screen General Notes on Timeserving Date Select Time Time Zone Software Version screen Operating System SES Release String Software Load Server BIOS Build ID Administering SES on the Avaya S8300 Server

17 Contents SAMP Version ID Server Configuration Restore Defaults screen The following interfaces will be removed The following files will be altered Set Static Routes IP Address Subnet Mask Gateway Interface Network Time Server screen Time of Day Synchronization Use Local Clock Use these Network Time Servers Providing The Keys.install File Set Modem Interface screen IP Address Change Modem Settings RMB Network Configuration screen Services Laptop Reserved (Services Future Use) (Optional) Eject CD-ROM screen Eject Server Upgrades screens Moving around within the Manage Software wizard Running the Manage Software wizard after a session time-out Using progress indicators Working with the Manage Software wizard window Choose task Install New Software Wizard Steps/Pages Choose Software Choose License Source Review Notices Using progress indicators Working with the wizard window Begin Installation Install in Progress Reboot Server Service Impacts Reboot in Progress Issue 2.0 May

18 Contents Install License Files Installation Complete Make Upgrade Permanent screen Partition Status Partition status states Manage Updates screen BIOS Upgrade screen 8300 Server Backup Now screen Data Sets Backup Method Encryption Schedule Backup screen Data set Day Time Status Destination Add a backup schedule Data Set File Size Date Time Status Destination Network Device Local directory Local PC card Restore History screen Format PC Card /Compact Flash screen Administrator Accounts screen 8300 Server Types of logins REMOTE logins CDR logins ADMINISTRATIVE logins Types of Linux Groups User Profiles Creating an administrator account (login) Deleting login groups File synchronization Login Reports screen 8300 Server List local host logins Administering SES on the Avaya S8300 Server

19 Contents Display login information Locked logins Modem screen Modem Administration Solving modem problems Server Access screen 8300 Server Syslog Server screen 8300 Server License File screen 8300 Server Install the license file I previously downloaded Install the license file specified below Solve license file installation problems Authentication File screen File Path URL Proxy Server Install the Authentication file I previously downloaded Install the Authentication file I specify below Install Firewall screen Input to server Output from server Service Port/Protocol Tripwire Status Audit Frequency Install Root Certificate screen 8300 Server Internet Explorer SSH Keys screen Current SSH public keys Generate New SSH Keys Web Access Mask screen Access Masks and Names Commands Name Device Manager Computer Configuration and Device Manger File Synchronization screen 8300 Server IP Phones screen 8300 Server Download Files screen Prerequisites Issue 2.0 May

20 Contents File(s) to download from the machine I'm using to connect to the server File(s) to download from the LAN using URL Install this file on the local server CM Phone Message File screen 8300 Server Tftpboot Directory screen 8300 Server To check the version of installed firmware: Serial Numbers screen 8300 Server SES Software screen 8300 Server Messaging Software screen 8300 Server Scheduled Backup Appendix A: Feature requirement specifications Call processing software RFC 3325 compliance Compliance with RFC FNU requirements Send All Calls of the endpoint s own (1111) extension FNU structure Send All Calls of another endpoint s (2222) extension FNU structure Appendix B: Terminal requirements for SIP Terminals Glossary Index Administering SES on the Avaya S8300 Server

21 Chapter 1: Administering Communication Manager for SIP Enablement Services This chapter describes the screens to visit and the fields to change so that your SES and Communication Manager system can run concurrently on a new Avaya S8300 server. For detailed information and rationale about these steps, see these sections: SIP administrative screens on page 29 Important: SIP device as an OPS extension on page 102 Administering Communication Manager for SIP This section describes how to administer and configure SIP on a Communication Manager 5.0 system so that Communication Manager (and SES, running on the same server) support SIP endpoints. You administer and configure SIP trunking on the system with Communication Manager screens and fields, some of which are specific to SIP. You may have been directed to this point from the section in the SES installation procedures, from the section, Administering Communication Manager and endpoints. All installation work discussed prior to this point should be correctly completed. Communication Manager must be functioning properly before you start SIP administration and SES implementation. If your Communication Manager installation uses the Enhanced Meet Me conferencing feature, install that feature before you start the following administration steps. Administer SIP endpoints on Communication Manager using OPS. OPS supports advanced SIP telephony. To administer SIP trunks in Communication Manager 5.0, complete the procedures in this section. Each step includes a link to an example screen, should you need to review it. Prepare Communication Manager on page 20 Administer call routing on page 22 Administer SIP signaling and trunks on page 24 Administer stations on page 27 Redirect calls off the network on page 28 Administration for visiting users on page 28. Issue 2.0 May

22 Administering Communication Manager for SIP Enablement Services Prepare Communication Manager Complete these steps to prepare Communication Manager for SES. 1. Verify that your system supports and is correctly configured for IP connectivity. See Administering Network Connectivity on Avaya Aura Communication Manager, doc ID Go to the System Capacity screen. Figure 19: System Capacity screen on page 76. Check the values for the field SIP Trunks (included in "Trunk ports"). If no values are displayed here, it means that SIP has not been licensed properly. You cannot proceed. Correct SIP licensing problems and begin here after completing that. 3. Go to the System-Parameters Customer-Options screen page 4. Figure 24: System Parameters Customer Options screen, page 4 on page 83. Check the following values: a. Verify or set the field ISDN PRI to y. b. Verify that the IP Trunks field is set to y. c. Verify or set the field Enhanced EC500 to y. You must log off and log back in to effect changes to System Parameters Customer-Options screens. 4. Go to the System Parameters Customer-Options screen page 2. Figure 23: System Parameters Customer Options screen, page 2 on page 82 Verify that the Maximum Administered SIP Trunks field has a value within these ranges: 0 through 400 for S8300C servers (on which you are administering co-resident SES) 0 through 500 for S8400 servers (standalone servers running CM software only) 0 through 800 for S8500-series servers (standalone servers running CM or SES Edge) 0 through 5000 for S8700/S8710/S8720/S8730 servers (running CM only) You must log off and log back in to effect changes to System Parameters Customer-Options screens. 20 Administering SES on S8300

23 Administering Communication Manager for SIP 5. Go to the System Parameters Customer Options screen, page. 1 Figure 22: System Parameters Customer Options screen, page 1 on page 80. Use these fields at the bottom of the page: Maximum Off-PBX Telephones - EC500, for cell phones Maximum Off-PBX Telephones - OPS, for advanced SIP telephony phones In each field, verify that the number of stations that you want to set up for each type of OPS telephone is correct. If not, there may be a problem with your Avaya license files or server. You must log off and log back in to effect changes to System Parameters Customer-Options screens. 6. Go to the IP Node Names screen. Figure 10: IP Node Names screen on page 55. Check all fields to ensure that they are correct for your network. Entries are required for all other home or edge servers running SES and any others running Communication Manager. 7. Go to the IP Address Mapping screen. Figure 8: IP Network Map screen on page 49. Enter the IP address and the host name for the administered SIP proxy server (SES Edge 5.0 in multiple server SES configurations) on your network in the corresponding fields. 8. Go to the IP Network Region screen to assign an IP network region for the SIP trunk. Figure 9: IP Network Region screen on page 51. a. In the Authoritative Domain field, enter the SIP domain name for which this network region applies. This same SIP domain name is used in the SES interface. b. Set the field Intra-region IP-IP Direct Audio to y. c. Set the field Inter-region IP-IP Direct Audio to y d. Set the field Server IP Address and the field Server Port to the IP address and port number of the RTCP Monitor server, if applicable in your system. 9. Go to the Media Gateway screen on page 58. Make sure that the Network Region is the same as the network region for the SIP authoritative domain. 10. Go to the IP Codec Set screen on page 47. Check that you have the right media compression for your SIP endpoint types and other constraints. Issue 2.0 May

24 Administering Communication Manager for SIP Enablement Services Administer call routing Before you can make SIP calls from endpoints that are connected to Communication Manager, administer call routing properly in Communication Manager. 1. Go to the Feature Access Code screen. Feature Access Codes screen page 1 on page 43. You may set either the ARS Access code fields, or the AAR Access code fields or both. To enable these fields, make sure that on the System Parameters Customer Options screen page 5, the Private Networking field is set to y. See Figure 25: System Parameters Customer Options screen, page 5 on page Go to the ARS Digit Analysis Table screen. Figure 1: ARS Digit Analysis Table screen on page 31. Administer this screen to make sure that dialed strings of digits are interpreted correctly and the resulting calls are routed appropriately using the SIP trunks that you administered in Step 3 through Step 6 in the section Administer SIP signaling and trunks on page 24. Note: Note: You may not access a SIP trunk with a dialed TAC. If you use Avaya Distributed Office, you must administer this screen to use AAR. Avaya Distributed Office does not use ARS. 3. Go to the Dial Plan Analysis screen to translating the digits dialed by users. Figure 3: Dial Plan Analysis screen on page 39. You must have the summary of your dial plan available for reference. 4. Go to the Route Pattern screen. Figure 16: Route Pattern screen on page 67. Verify that the Secure SIP field is set to the default value of n for routing through a public network. You can set secure sip to y only if you have a secure connection between the public SIP network and the SES home server you are routing to. Choose a route pattern. Fill in the correct trunk, FRL, and number of digits to insert and delete. This task can be performed using either AAR or ARS. The most frequent case would be for ARS. 22 Administering SES on S8300

25 Administering Communication Manager for SIP 5. Go to the Numbering - Public/Unknown Numbering Table screen and assign public unknown numbering data. If your SES installation is part of an Avaya Distributed Office network, this screen should match extensions, trunks, and prefixes in Avaya Distributed Office Central Manager. Make an entry here for the trunk that you use in your route pattern. For Avaya Distributed Office, confirm that the value for Ext Len matches what is specified in the field SES Edge 5.0. See the Figure 13: Numbering Public/Unknown screen on page Go to the Locations screen. Figure 11: Locations screen on page 56. Type the appropriate Proxy Selection Route Pattern in the field corresponding to each location employing a SIP proxy server. Issue 2.0 May

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