Service Providers, NOC, and Other Contact Information
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1 Service Providers, NOC, and Other Contact Information AT&T Mobility Formerly Cingular and Centennial Wireless Now includes: Dobson Cellular Systems ACC-American Cellular Corp. (DBA Cellular One) NPI- (DBA Cellular One) RFB Cellular (Cellular One of NE Michigan) This list is a work in progress. Your help in keeping it current is appreciated. If you have updates, please forward to: mspetsc@michigan.gov. 24-hour reporting of 911 problems, requesting customer s information and related issues, including subpoenas and court orders: AT&T National Compliance Center Tel: (800) , opt. 4 Fax: (888) If requesting Phase I, Phase II, or Text to 911, or 10 digit number change, send request: AT&T Chief E911 Compliance Officer P.O. Box Redmond, WA E-911 Policy, Compliance Procedures, Other Issues Cost Recovery (where applicable) Mr. Lawson Dripps Ms. Audrey Smith Manager, Public Safety Relations 675 W. Peachtree Street NW, Room Tel: (330) Atlanta, GA Lawson.dripps@att.com Tel: (404) CellCom / Nsight Technical Contact Tax Department Ms. Lee Ann Wied Ms. Lynn Bunkelman Tel: (920) P.O. Box Leeann.wied@nsighttel.com Green Bay, WI Tel: (920) Subpoena for Records Fax: (920) NOC: (920) Fax: (920)
2 Leap Wireless Headquarters Leap Wireless International, Inc. Cricket Communications, Inc Copley Drive San Diego, CA Tel: (858) Technical and Historical Records Production Tel: (877) , option 5, option 1 lcs@neustar.biz Metro PCS / T-Mobile 24-hour technical support: NOC: (877) Select opt. 4 (Radio Access Network), then opt. 2 First escalation NOC Manager on Duty (469) Technical Assistance Regulatory Affairs Ms. Betty Kenney Ms. Lynn Mell E-911 Services and Engineering Senior Manager SE 38 th Street SE 38 th Street Bellevue, WA Bellevue, WA Tel: (425) Tel: (425) Fax: (425) Fax: (413) Elizabeth.Kenney@t-mobile.com lynn.mell@t-mobile.com Mr. Jeff Hall E-911 Services and Engineering Jeffrey.Hall44@T-Mobile.com Legal Support, Subpoena, Subscriber Issues Tel: (877) x7 Law Enforcement Relations Group (PSAPs only) Tel: (877) Tax Department Fax: (813) Mr. Chris Newton SE 38 th Street Bellevue, WA Tel: (425)
3 Nexus Communications, Inc. Monday-Saturday Tel: (614) Sprint/Nextel Sprint Corporate Security (Law Enforcement Hotline) To increase our service levels to PSAPs, a toll free number specifically for PSAPs with no voice prompts. Callers are routed directly to our hotline queue. Note: this number is available 24/7 for all PSAP emergencies. Tel: (866) Escalation Contact for Corporate Security Mr. Stephen P. Ehrnman Manager of Electronic Surveillance Desk: (913) Mobile: (816) Fax: (816) stephen.p.ehrnman@sprint.com PSAP Non-Emergency Inquiries Nonemergency911Issue@sprint.com Submitting Enhanced Service Requests or Billing/Cost Recovery Sprint Nextel Ms. Peg Clattenburg 6391 Sprint Parkway 911 Cost Recovery KSOPHT0101-Z3911 Desk: (913) Overland Park, KS Peg.L.Clattenburg@sprint.com Escalation Contacts for the E911 Wireless Organization: PSAP Escalation Non-Emergency 911 Issues Ms. Teresa Torrence Mr. Don Helm 911 Production Supervisor 911 Production Supervisor Desk: (913) Desk: (913) Teresa.R.Torrence@sprint.com Don.W.Helm@sprint.com Mr. John F. Miller Mr. Scott Wilson 911 Production Supervisor 911 Production Supervisor Desk: (913) Desk: (913) John.F.Miller@sprint.com Scott.S.Wilson@sprint.com Mr. Rusty Griffin Mr. Timothy G. Kelley 911 Production Supervisor Director Network Engineering Desk: (913) Desk: (913) Rusty.Griffin@sprint.com Tim.Kelley@sprint.com Mr. Terrence Phillips Manager Network Engineering 911 Desk: (913) Terrence.A.Phillips@sprint.com
4 TeleCommunications Systems, Inc. (TCS) Mr. Darrell Dunmire NOC: (800) Thumb Cellular Administrative Contact Technical Assistance Mr. Brent Wehner Network Operations Center 82 S. Main Street 7212 Nitz Street P.O. Box 650 P.O. Box 650 Pigeon, MI Pigeon, MI Tel: (800) x 204 Tel: (989) x 204 Fax: (989) bwehner@thumbcellular.com NOC: (989) Pager if no answer on NOC: (877) noc@avci.net TracFone Mr. Richard Salzman Executive VP and General Counsel Legal Department 9700 NW 112 Avenue Miami, FL Tel: (305) Cell: (786) rsalzman@tracfone.com NOC: (800) US Cellular Finance Regulatory Matters Mr. Jeff Sorensen Mr. Bill Tortoriello Regulatory Accounting Manager, Regulatory Affairs 8410 W. Bryn Mawr Avenue 8410 W. Bryn Mawr Avenue Suite 700 Chicago, IL Chicago, IL Tel: (773) Tel: (773) Fax: (773) Jeffrey.Sorensen@uscellular.com Bill.tortoriello@uscellular.com
5 General E-911 Matters PSAP Troubleshooting Intrado CSC Mr. David Conner Tel: (800) Regulatory Affairs Technical Program Manager Tel: (773) Fax: (773) NOC: (800) Verizon Wireless (Alltel Communications) Operations After Hours Exigent Circumstances Mr. Peter McHale Tel: (800) , Option 4 E-911 Technical Staff Fax: (908) Sanctuary Parkway Suite 150 Subpoenas GASA5E911 Fax: (888) Alpharetta, GA Tel: (770) Court Orders Fax: (770) Fax: (908) or (908) Peter.McHale@verizonwireless.com Cellco Partnership d/b/a Verizon Wireless Attn: Custodian of Records 180 Washington Valley Road Bedminster, NJ (This address should be used on all subpoenas, search warrants, and court orders). Intrado ECRC (800) Intrado ECRC (877) Telematics NOC Sirius XM OnStar Tel: (972) (888) (PSAPs need 4-digit reference #) Alert Team Desk: (972)
6 Communication Providers VoIP and Cable NOC Bandwidth: (855) T-Mobile: (888) Charter: (866) TCS: (800) Comcast Communications: (877) Virgin Mobile: (800) Intrado: (800) Vonage: (866) MagicJack To follow the process, please call the numbers in the order they appear: 1. Emergency Situations/Intrado Support (PSAP only) Tel: (800) Technical Support Tel: (972) Ms. Amy Freund Tel: (267) E-911 Service Providers in Michigan AT&T 911 Resolution Tel: (888) Frontier 911 Customer Care Center Tel: (877) Service Manager Tel: (989) Peninsula Fiber Network Tel: (888)
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